Santander status: access issues and outage reports

Problems in the last 24 hours in Bath, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Bath, England

Latest outage, problems and issue reports in Bath and nearby locations:

• 
  Chris (@Chris_________M) reported 36 minutes ago from Bristol, England

  @santanderuk just thought I would feedback that having your mortgage retention open only on week days from 9 till 6 means those of us who work those hours can’t call you to be retained. So I will be off to another mortgage provider who can talk to me when I am not working.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Edward Terry (@iamedterry) reported 3 minutes ago

  @santanderuk As a systems and process specialist I can see there’s a deeper issue that needs addressing. And removing telephone support was not a smart move either. Why are you making it so hard to get support? Do you want to lose customers? It wouldn’t surprise me if you are.

• 
  Sheila kirkby (@kirkbysheila28) reported 4 minutes ago

  @santanderuk @StumpyRabbitt @santanderuk why are you doing this to existing customer why not just to new customers? I hope it doesn’t happen to me I have been a customer of yours since you were abbey national 😳

• 
  Nicolas Tennant (@TennantNicolas) reported 5 minutes ago

  @santanderuk customer loyalty ? **** you ! sigh

• 
  Garry Peat (@RidgewayRam) reported 11 minutes ago

  @santanderuk what the hell is happening with Cahoot? Just opened an account and it has opened 19 accounts and still going? Had to spend 40 minutes on the phone to close the first 9 down but have now given up. Very stressful and concerned about a scam

• 
  Glenn Clark (@mobroglenn) reported 15 minutes ago

  @santanderuk Thats the point. I dont want to have to call someone due to anxiety issues I have. Surely you have an accessible option to have online chat?

• 
  Shirley (@SJacks61) reported 20 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  Laura odell (@lauraodell13) reported 20 minutes ago

  @santanderuk Absolutely shocking customer service. I should not have to be chasing my own money, endless calls, emails and last resort is reaching out here. All I keep being told is to constantly email, and I never get a reply. It’s been 2 weeks and being given the run around

• 
  Sandi (@Limaratoo) reported 21 minutes ago

  @santanderuk Which will cost me a fortune! Don’t worry, I’ll find another way. Looks like I’ll have to as your chat is down on the website and I can’t message you here! I guess you can’t message me either?

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 22 minutes ago

  Disappointed @santanderuk that you moved my local Canary Wharf branch without telling me. Not good customer service.

• 
  The Northern Monkey (@TheNorthernMon2) reported 22 minutes ago

  Are your systems down? On hold for 40 minutes. Cant access credit card info. @santanderuk