Santander status: access issues and outage reports

Problems in the last 24 hours in Bath, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Bath, England

Latest outage, problems and issue reports in Bath and nearby locations:

• 
  Chris (@Chris_________M) reported 24 minutes ago from Bristol, England

  @santanderuk just thought I would feedback that having your mortgage retention open only on week days from 9 till 6 means those of us who work those hours can’t call you to be retained. So I will be off to another mortgage provider who can talk to me when I am not working.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AP (@andyparsons3) reported 12 minutes ago

  @santanderuk dreadful service, international payment = a 25 mins phone call, 31 questions, endless ‘let me check’ and now my account is blocked whilst I wait for your ‘back office’ to do some more checks, I’ll just wait for you shall I? Or use another provider………

• 
  Ash 1974🔴🏐 (@andy_horner) reported 15 minutes ago

  @santanderuk Well, after authorising an unsanctioned withdrawal, they now cant give me access to my mobile or online banking! Cowboy banking basically. Customer service or security cant do a thing either!!

• 
  Michael Edmund Kelly (@Gridstip) reported 16 minutes ago

  @JustEatUK @McDonaldsUK It's quite alright Presumably my @SantanderUK account will be refunded for the missing 🍟chips so all's well that ends well It's worth mentioning that the printed 🧾 receipts attached to the delivered package indicate not insignificant printing 🖨 problems Some information absent

• 
  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 17 minutes ago

  @santanderuk have you a problem updating balances after transfers ?

• 
  Sarah Louisa Collins (@SarahLouisaColl) reported 17 minutes ago

  @HWarlow @santanderuk How awful Helen!

• 
  The Northern Monkey (@TheNorthernMon2) reported 20 minutes ago

  Are your systems down? On hold for 40 minutes. Cant access credit card info. @santanderuk

• 
  George (@bipolar_thfc) reported 23 minutes ago

  @santanderuk I'm getting seriously stressed out with this. To wait 45 mins in a call that has been rinsing me only to not be able to log in is a joke. I'm back on the phone waiting. This needs to be fast tracked. You're costing me money and getting me fined and messing up my credit score

• 
  Mattster (@MattsterT3) reported 25 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  Edward Terry (@iamedterry) reported 26 minutes ago

  @santanderuk I think you should review that. When they take 8+ hours to respond, then tell you they’re multitasking so might not respond immediately, but expect you to drop everything in your life to respond is a bit unreasonable. My experience = chat support is a waste of time.

• 
  clayton king (@king_clayton) reported 29 minutes ago

  @santanderuk All I want is my personal id - to try and log in - can’t use it if I cannot log in. Your chat id diabolical and feels like youve gone cheap on development where it foesnt understand basic info