Santander status: access issues and outage reports

Problems in the last 24 hours in Bangor, Wales

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Bangor, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy B (@andyburton50) reported 9 minutes ago

  @santanderuk Why do you keep people holding on the phone, with the explanation “ due to the current climate” you should not be short staffed having continually closed branches , why are you not recruiting in your call centres ? Your customer service is a total disgrace

• 
  LadyFluffyOrca GBRLDM #FBPE#Boycottpalmoil 🌻🇪🇺 (@weaniejeanie53) reported 10 minutes ago

  @debra_shakes @santanderuk That’s terrible especially when we’re told to use a credit card as it’s easier to reverse things.

• 
  iPilates Tracey (@iPilates) reported 11 minutes ago

  Over 2 days, when I am already beyond stressed & busy thanks to a fire that destroyed everything I have worked for over the last 10 years I have been on hold to @santanderuk to sort out a problem of their doing for 5 hours #customerservicefail 🤬

• 
  Anant (@ARPatel1974) reported 11 minutes ago

  Appalling customer service from @santanderuk! In the US on business and my card gets blocked. Make me wait for 30 minutes on hold then cut me off! I’ll be moving all my business away from you

• 
  Samantha Guy (@slowlygettingby) reported 13 minutes ago

  @santanderuk 55 minutes on hold currently and counting. My card is blocked and I’m unable to get through, every time I try to call I’m kept on hold for 30+ mins! Online no help and branch directs me to phone. How am I supposed to solve this?!

• 
  Jane MacGregor (@JaneMitzi) reported 15 minutes ago

  @santanderuk Been on the phone for 50 mins and counting now. What is the problem? You need more call handlers?

• 
  Leescrafton (@Leescraf) reported 17 minutes ago

  @santanderuk ridiculous trying to get through on the phone need a fraud block taking off my card and nobody answers the phone 3 60 min call still no further forward!

• 
  cathy callery (@jumelle1) reported 20 minutes ago

  @santanderuk been on hold for 45 minutes…..is anyone working? How long is an acceptable wait? Dreadful customer service.

• 
  Clare Wiener (@ClareWiener) reported 22 minutes ago

  @santanderukhelp As I say, I will be taking it further once I have the transcript to the call. You obviously treat a lot of customers poorly with your low customer service rating. @santanderuk need to do better, much better.

• 
  Fiona Biddle (@Fionabiddle) reported 23 minutes ago

  leaving @santanderuk after 33 of personal and business banking with them. Their service today was diabolical and no one seems interested to hear about it (ie no reply to phone or live chat and no email address provided to complain). I'm off!