Santander

Is Santander down in Ashford, Kent, England?

Some problems detected

Users are reporting problems related to: mobile app, website and login.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ashford, Kent, England 01/26/2026 08:25

January 26: Problems at Santander

Santander is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (14%)

    Website (14%)

  3. Login (14%)

    Login (14%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (4%)

    Withdrawals (4%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • James2022R JR (@James2022R) reported

    @bancosantander Hello mr hutchens. You should be aware that @santanderuk supports fraud and states that the Fraud Act definition of fraud is wrong - because it doesn't help them support fraud

  • flyme2them00n Sherbet lemon (@flyme2them00n) reported

    @santanderuk are you having transfer issues? I transfered to a payee last night it went through to the right account right name but this morning its a different name different payee it went to?

  • Sterlin33454094 Sterling Edwards (@Sterlin33454094) reported

    @santanderuk Milton Keynes running a Bank like the New Order all Branches closed in Milton Keynes around five Branches now down to one Branch and that closes at 3.0 pm poor Show santander and few Staff no appointments this month , maybe I was in the Doctors Surgery ! ?

  • MidlifeSmarts Midlife Smarts - Jill Creighton (@MidlifeSmarts) reported

    Whil @santanderuk pay @AntandDec gazillions I cannot get answer to a simple question in branch or online. Can I suggest new strategy 1 Dump the Ant & Dec ads 2 Employ more people I’m a customer - Get me out of here

  • Blurbmuz JAD (@Blurbmuz) reported

    @santanderuk @LloydsBank why are your savings interest rates still so crap? Nationwide are offering up to 4.75% for locked in savings. Your 2&3 year savings would still be low even if it was an easy access savings account!

  • XGPinthegarden1 inthegarden (@XGPinthegarden1) reported

    @santanderuk hi, your new boosts are not working tonight, I'm being sent round and round logging in to be told, "Your session has expired." Would be nice to be able to log on more than once.

  • HeidiGoldsmith8 Heidi Goldsmith (@HeidiGoldsmith8) reported

    Is anyone else having issues with their @santanderuk mobile app. Pending payments have cleared but still show as pending. #banking

  • HenrysAngel17 Faye Morrison (@HenrysAngel17) reported

    @santanderuk just got off the phone with one your customer service people 1000# rude and he hang up on me when I called him out! Will DM you details of my call and my legal names

  • vauxhallwoman Chloe (@vauxhallwoman) reported

    @santanderuk Cannot log into app - it's just hanging. Do you have problems? Thx.

  • MidlifeSmarts Midlife Smarts - Jill Creighton (@MidlifeSmarts) reported

    While @santanderuk pay #AntandDec gazillions I cannot get answer to a simple question in branch or online. Can I suggest new strategy 1 Dump the Ant & Dec ads 2 Employ more people I’m a Customer - Get me out of here