Santander

Is Santander down in Ashford, Kent, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ashford, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Ashford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Ashford, Kent, England 01/24/2026 15:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • marmot_1 Yvonne (@marmot_1) reported

    @cactus_woman I thought that person was extremely rude and the comments completely unnecessary. I’m really that you are no further forward with resolving the issue with @santanderuk It would certainly make me think twice, no thrice, about moving my account to them.

  • ro5hi Roshan Patel (@ro5hi) reported

    I already have - 3 times in fact. Was advised to go to branch. Did this, with passport/driving license/bill.., still told to go elsewhere! STILL waiting after 40hours plus for access to my own account @santanderuk

  • charlottekiely_ charlotte kiely (@charlottekiely_) reported

    @santanderuk @santanderukhelp I have received an email from Santander regarding fraud activity on a previous card. However, I closed my account with santander in Nov.2022. Helplines ask for a 5 digit number which I no longer remember as I no longer use the account. Please help

  • ianeditz Vote Ian in BX (@ianeditz) reported

    Trying to pay my @BcardPayments via BACS but @santanderuk wont verify the account. Sort code 40-04-15 Account 38290008 But there is no guidance as to the name Barclaycard? Barclays? HELP!

  • Sensespeaking jayne dough (@Sensespeaking) reported

    @bancosantander @santanderuk what kind of bloody service are you running. My daughter has a savings account with over 10k in it; a current account and a credit card is never o redrawn and today you give her notice that you are closing it?? Why??? She is IDEAL customer

  • libs1709 💖 Elizabeth A Farquhar 💖 (@libs1709) reported

    @santanderuk unable to access my online account via app, please advise when this will be back operational

  • cactus_woman MrsAngryOfYorkshire #ToriesOut #FBPE 🇪🇺🌹⤵️ (@cactus_woman) reported

    @musicmanleeds Another friend has recommended Chase. Only problem is that it's not online, it's mobile app banking only? But, yes, I told @santanderukhelp @santanderuk that I'd be walking as I am MEGA fed up - & I've been a customer since the days of Abbey National!!!!!

  • cactus_woman MrsAngryOfWokeshire #ToriesOut #FBPE 🇪🇺🌹⤵️ (@cactus_woman) reported

    I can & will make a formal complaint to the Ombudsman, but this doesn 't fix the problem of needing to use my @santanderuk bank a/c - to transfer money to my 2 savings accounts. Just been on the phone for 50 mins only to be told "someone will call me back" at some point. AGAIN.

  • Crumples9 Crumples (@Crumples9) reported

    @santanderuk your "boosts" app is awful. Banking used to mean decent interest rates and be treated like a valued human. Now it's a 1% chance to win a Costa coffee every month. Really? Really??

  • david43ni david (@david43ni) reported

    @santanderuk why has face id stoped working on iPhone it said to many attempts with face id i flicked the switch back and forth in settings didnt bring it back am worried as have a big deposit of funds coming soon @santanderukhelp still access it thru pin