TalkTalk Outage in Westbury, Wiltshire, England

@SouthDownsTech @TalkTalk @TeamViewer Ask your customers to use a VPN for support sessions. That’s what we do with no issues. Also use screen sharing in Jitsi as well

It’s clear that if our society now functions on broadband connection, and one company can go down and wipe out a huge swathe of workforce, we are all buggered. @TalkTalk

Hi @TalkTalk, our internet has been down since 6pm Saturday evening- luckily I was still here off-duty to put our PDQ into dial-up mode- and despite having dealt with you several times over the years without a problem, this time your operative was reluctant to give ANY info...

@TalkTalk Hi how do I make a formal complaint please? I’ve exhausted customer services both by telephone and online chat? Is there an email address, as non advertised on your website.

I’ve just spent another two and a half hours on chat to @TalkTalk technical department after they got back to me, having dropped me mid—conversation last Thursday. Answered a lot of questions that I had previously answered. They claim to have fixed the problem. I live in hope.

@TalkTalk Once again the WiFi has stop working!!!! All Devices in the house have been kick off as the Rueter has decided to shut it self down 😡😡

@TalkTalk my advice to AVOID talk talk. I am talk talk customer - poor Internet service l. Called them so many times but all in vain. Internet connection drops several times a day. They do not have any clue.

@TalkTalk were now getting contradictory advice from someone else in your customer service team. We've been paying for no Internet, it's not okay!

@TalkTalk Hi, my WiFi has been down for 4hrs now. S10 Sheffield area. Any update?

@TalkTalk anybody else living in L37 post code area suffering with poor talk talk connectivity ? Having to return to the office no longer able to work from home due to poor broadband.

@Walt3rHunter @TalkTalkGroup Did you try @TalkTalk page, supposed to be help. Online chat help told me I wasn’t entitled to one even though upgrading package then tried to sell me one. They might ask for dm if they reply.

@TalkTalk @TalkTalkGroup if you’re going to outsource staff to South Africa, make sure they haven’t worked for Telkom. Because damn, they’re just as incompetent.

@TalkTalk why has my service been so poor for over a month now, in streatham/south london? Its regularly hits less than 2mb,i was guaranteed 60, i barely ever get 60, at most recently ive been getting 40.. But very often its like 1.5mb...