TalkTalk Outage

I’m used to high stress environments. I’m calm. I can make decisions under pressure. But communicating with @TalkTalk over the past few weeks has got me seething! It’s about to be 4 weeks and still no WiFi. Worst customer experience EVER. 🚫 @virginmedia @Plusnet @SkyUK

@bt_uk @MoneyTelegraph I'm a TalkTalk customer and moved into a new build property on 29th June 2019. They informed me that the go live date would be 10th July but I'm still waiting for the BT line to be installed. 4 weeks ago, an Openreach engineer came and installed the Master

@TalkTalk All this support is too little too late as I leave my property today so will be cancelling my contract! Thanks anyway! Appreciate it’s not your fault!

Since Saturday I’ve been trying to get you to sort the internet 2 days without it, back on now but gone very slow, this customer service has been awful @TalkTalk

@TalkTalk . Ombudsman complaint upheld, Talk talk found guilty of 15 counts of failure of customer service, I'd avoid them like the plague. Court action starts today now we've caught them in lies too

I swear @TalkTalk are the worst internet providers. Everyday my WiFi just stops working 😤😤

@TalkTalk your service is shit

@TalkTalk I’ve lived at my current address since the middle of July now. We’ve complained about our WiFi and was told to give it a month. Still my internet connection is no better and can only receive a signal in 2 rooms in the whole house! 1/2

@TalkTalk @MaisiePetherbr1 I think the first thing most people look at is the router tbh. You’re inundated with complaints tonight from customers in different areas explaining the same issue. Yet all we get are same questions from different people, running same tests but no resolution and no cust service

So stream not continuing due to @talktalk internet constantly going down (4 times in less than a two hour period). Planned maintenance so can't log in there to check, try to go to community side and their log in doesn't have enough characters for my email address 🙃

@JoshDevx21 @NightTigerFTW It really is. Virgin and Plusnet are ******* broken in this area! Even TalkTalk is better than this!

@JoshDevx21 @NightTigerFTW if you’re wondering why i’m using them and not talk talk, we’re in the process of moving to my mums bf house who has virgin i’m taking the damn talktalk router with me at least it’s stable

@TalkTalk are by far the worst company i’ve ever had the misfortune to be involved with. Literally a joke!!!! Should employ people who know what they are doing.. like everyone is clueless! Good and transfers though

@TalkTalk Phone line not working since about 2pm today

@RadioDJAmanda I used to have a diall up service myself before my phone line was converted to always on when TalkTalk started their free broadband service

@owen_rump @TalkTalk Are you having the same issue

@TalkTalk Cannot believe the problem I'm having in connecting to the Internet! It's been like it all afternoon/evening! The status check says everything is ok...no it's not! I've tried chat online, I get no respond. Can't even connect to the router IP address to try & sort it!

@TalkTalk Wireless but this has never happened before

@TalkTalk is probably the shitest company, I have ever dealt with. Customer services is appalling can’t even get through to anyone. When I do they **** right off by not replying and “drop the call”

@TalkTalk Every so often my internet will disconnect from my ps4 and it will full kick me off line this has only just started to happen can you help please

@TalkTalk Yes, I did. But that didn’t fix it. I called up again and the agent I spoke to this time was much more helpful. However, then conclusion wasn’t satisfactory. OpenReach are replacing cables. A fault with the connection cannot be raised. I have to wait until they finish in 5 days.

I’m not sure whether this would be categorised as the worst service ever but I have had loss of broadband service since last week Wednesday & today is Monday. @TalkTalk have advised they cannot provide me with an estimated date for when the fault will be resolved & no updates! 🤔

@TalkTalk Hi, my broadband is down. I've done the tests on your website and it says to contact you but I've tried live chat numerous times but no-one available.

@TalkTalk please be advised it has been months since i raised complaint. only to receive apology and confirmation that it was that talk's error to misrepresent.

@plusnethelp i don’t know what is wrong with it. we switched from talktalk (as they were shit as well) and right from initial setup, you have been far worse than talktalk. very slow, connection drops out all the time, have to continually reset it, half the time that doesn’t help either

@TalkTalk our internet is abysmal. Signed in to upgrade service, I was rejected! Online chat had me about to scream! Asked for total to leave early and what do ya know, was told I COULD have my upgrade!!... Well you can ram it!!! Gladly pay the fee to leave!!

Honestly @TalkTalk have THE worst internet. We have been with Sky or Virgin for the past few years and never had a problem but the price was getting too much so we switched and it’s the biggest regret I’ve had this year. I can’t go on my PlayStation anymore because it just has...

@TalkTalk customer helpline if FUCKIGN dreadfull

@TalkTalk The service status states you need to run more tests and I have to contact via Live Chat. But cannot get anyone. I need a connection as I need to work. Can someone help please.

@TalkTalk The service status states you need to run more tests and I have to contact via Live Chat. But cannot get anyone. I need work-if as I need to work. Can someone help please.

@TalkTalk Hi. No internet now for 24 hrs - your live chat states everyone is busy. Please can you advise an alternative way of contact (I’m a new customer and service has been very poor)

Our phone line went down in July and it took several weeks before @TalkTalk fixed it. And it’s gone down again. I’ve put my OH on the case cos I can’t bear to deal with all their fobbing off shit again. I can hear him trying to remain civil while becoming more & more frustrated.

@TalkTalk Not working! Waiting for a status update from an engineer. Which I never got last time this happened, so I’ll just have to wait and see and keep using up my mobile phone data. Again!

@LeeWilkinson23 @TalkTalk I’m always on 4g just been told running at 2 is acceptable I can’t even download iOS 13 they’re utter shit and want to charge me for leaving soon as my contracts up I’m off 🤬

@stiletto1961 @TalkTalk I literally have to switch to my data sometimes, thats how bad my connection is

@TalkTalk I'm sorry but there is no point trying to help, nothing won't change

@ChrisStirk @TalkTalk Yeah you’ll be lucky I’ve just been told I’m liable for leaving my contract early they can piss off soon as my contracts up they’re shocking and before you ask @talktalk no you obviously can’t help 🤬

@MightyLindelof @TalkTalk You’re not wrong they’re absolute shit I’ve just been told I can’t have Netflix and my phone running on WiFi as it’s multiple I’ve been with them 18mths they’re utter crap they don’t give a toss I’m off soon as my contract ends oh and I’m on 4g I couldnt get on here with WiFi 🤬

@TalkTalk Spoke to someone on live chat and then on the phone this morning, wasted an hour and a half repeating what the online help said to do last night. Told me we have to pay for an engineer to come and look at the aerial. Not good enough, going to see what sky can offer now.

Still without WiFi thanks to @TalkTalk was meant to receive WiFi 17th September...also was meant to get a phone call update today been 4-5pm again nothing. Diabolical customer service

@TalkTalk Constant dropping out of the internet connection. I see many folk on here have the same problem. Yet you constantly go through a whole list of pointless tasks when you know it is you restricting it. Doesn't happen with any other provider and always happens when schools finish

Have to say @TalkTalk are the worst internet company. Internet connection on rainy days are absolutely sh*t

@TalkTalk Your complaints process doesn't work I have tried it time and time again. Although looking down the comments on this page I am now sure i should change provider because so many peopole are having the same problem I am.

@John68985471 @TalkTalk Just got a call from whomever was looking into it, yes it's an openreach problem that's being worked on and hopefully will be fixed by late this evening (no guarantees of course).

@John68985471 @TalkTalk Just got a call from whomever was looking into it, yes it's an openreach problem that's being worked on and hopefully will be fixed by late this evening (no guarantees of course).

@TalkTalk Andy, thanks for that - i had assumed because the phone number text reset wasn't working, that the email reset wasn't either. Unfortunately the online advice simply told me "we're doing our best to sort this out" You've resolved this issue &i am extremely grateful;been V stressy

@TalkTalk I'm not sure was told I have a bad credit rating but I don't I have checked

@TalkTalk your technical messaging service is rubbish. I have been asking for a phone call but you refuse to call me back. I have been with TT for 10 weeks without a working phone line and you are so unhelpful in fixing issue #rubbishservice #pleasehelp

@dgod1979 @TalkTalk I have the same problem they will make you do a long list of stuff none of which helps.

@TalkTalk I'm not changing my broadband in order to keep my e-mail address and I refuse to be forced into paying for a service that's been free for over 25 years.

@John68985471 @TalkTalk not yet, they're useless. Since thurs I've spent over 5 hours on the helpline, They have no idea of what the problem is and go through the same "tests", however if I log onto my account the page says they're working on fixing the issue. They're the most infuriating co ever.

I am flabbergasted with the poor level of treatment I’ve received from @TalkTalk #broadband providers they have continually lied to me about when WiFi will be on, I have had the phone hanged up on me several times for asking to cancel and I have also spent almost £100 on data.

@TalkTalk Yes I want help I want the phone number for your head office to make a complaint.

@TalkTalk Hi, none of those are a problem. The router is on a high shelf, unobstructed and away from electrical interference. Our previous router was in the same position without issues.

@TalkTalk Ohh i would be glad to send you a DM of how horrible your customer service is, and why we will be leaving

For the love of god pls just let me cancel the damn thing or I might just spend energy on calling out the far from respectable deterring tactics you guys seem to think are acceptable @TalkTalk 🙄🙄

@TalkTalk this is actually the worst internet i’ve ever had in my life i can’t play my playstation for 5 minutes without getting disconnected sitting at 500 ping get a ******* better company absolute joke

Hi @TalkTalk, just spent 8 minutes waiting to be connected to someone to cancel my contract (which is ending anyways but obviously I can't just fill out a form and be done with it) just for the call to be hung up when Im being connected. Calling from abroad = not cheap.

The worst customer service in the world award goes to @TalkTalk - Leaving elderly and vulnerable customers without a phone for over a week and refusing to fix their phone line. I hope you sleep well at night, absolute disgrace.

@TalkTalk Hi, we think we have solved it, somone on the community forum told us to resubscribe to sky sports from within the box and it seems to have worked for now. Will let you know if we get any more problems. Thanks.