TalkTalk Outage

@13sarahmurphy @NHSEngland Test and Trace is not Dido Harding’s first failure. She was so bad as the CEO of TalkTalk that its share price went up 7% the day she was fired.

Harding has some cheek. A disaster with TalkTalk and their lost data, a major disappointment with T &T &now she wants to be head of NHS. She’ll get the post & the public can be confident in their knowledge that no matter how bad you are providing you suck up to the PM you’re OK .

@Rozkez67 She is a ******* walking disaster ( worst data leak in history #talktalk plus #trackandnotrace) and there is no way we will accept her having anything to do with the NHS

@TalkTalk You are hilariously useless. Just fix your crappy services. Utterly hopelessly incompetent.

Right I definitely need to cancel @TalkTalk because they are rubbish. This is the second major outage I've had this year.

@TalkTalk No apologies needed. I’ve just moved to yourself from another supplier due to issues. Praying I’m problem free now I’m with you 🤞

@TalkTalk I work for an IT service provider. If our services were down for 7 hours, impacting an entire community we would have a team providing updates every ½ hour. I'm not expecting route cause but an idea of what's happened, what is being done and by whom is the least I expect!

@TalkTalk Hi Lish. I know there's an outage and running the checker at the link confirms that. What i don't know if what is the problem and when it will be resolved. Like many others, i work from home and rely on the Internet to work. Where can i find more information please? Thank you.

@dburdon @TalkTalk as head of customer service at talk talk. Is it normal practice for your advisors to lie to customers? To promise call backs for set times then call at different times. To tell you engineers will be coming out when they haven’t even been booked? #lies#talktalk

@TalkTalk Your online chat was closed this morning as were your phone lines. Bit poor for a communications company.

@TalkTalk Hi - our internet has been out since 12:45 today with multiple people claiming to have heard different timeframes for resolution. Can someone please provide an update on what's happening and when it may be restored? We're in SK2 (Stockport) Thank you

Going to try and carry on playing it now , the Internet crashed when I replied to someone shout out to @TalkTalk for terrible unreliable service which I can't sort out because it's in my landlords name etc

@doctor_oxford @NHSEngland "If not, why not?" I was a TalkTalk customer when she was CEO. 🙄

@TalkTalk Why are you saying you have DM’d me when you haven’t said anything since I have to call customer services? More lies

@TalkTalk You told me to ring customer service, the ones who keep promising to call me but don’t and keep telling me lies.

@doctor_oxford @NHSEngland Definitely not. As CEO of TalkTalk they were hacked and customer data found to be" accessed with ease".Test and Trace ..not great record.

@TalkTalk I had a call booked between 6pm and 8pm this evening to discuss my complaint. I received a text message at 18.10 saying you will call on 23rd June. Why haven't you called me today? I have been waiting since 23rd May for a call!!

@13sarahmurphy @NHSEngland She failed spectacularly at her previous job at Talktalk as well. Harding is the person to make it fail. The line from the Tories over the next 5 years is going to be, "we've tried to save the NHS, but it's way too difficult... we need to privatise it to save it"

@talktalk are increasing my FIXED contract price by £2.50 per month. Their attitude is "If you don't like it, you can cancel" So I'm cancelling. Can anyone offer any positive UK broadband company alternatives? I'm ideally after 50-75Mbps fiber.

@BorisJohnson_MP Relevant Experience: Jockey - Sitting fat, dumb and happy flogging the **** out of those beneath her; who do all the running around, but don't get paid a decent wage for it (See also TalkTalk CEO)

@TalkTalk @TalkTalkGroup fantastically appalling customer Service!!! As some who works in customer Service please allow me to advise you that taking 42 minutes to answer 2 questions about your service, being rude and patronising, then placing on hold is diabolical service

@AuthorKidd @TalkTalk Make a complaint to the regulator OFCOM its not right what TalkTalk are doing !

@TalkTalk I appreciate that - I work for the NHS so I know how tough things have been. My issue is why we are told specifically that prices will not increase. It seems deceptive to me. I would prefer things to be upfront and honest.

Dont understand why @talktalk cant just help the customer and deceiver the service we pay for.. like seriously what kinda company doesn’t listen to the customer? Last time the telephone wire was broken, I told them.. took 3 days to listen to me!! Had to wait 7days! 0 compensation

@virginmedia Whenever i've worked with @TalkTalk or @bt_uk they went above and beyond when the mistake was on their end opposed to making the customer suffer.

@TalkTalk not exactly pleased to be told my monthly price was going up less than 6 months after taking out a new 24 month contract at which time I was explicitly told there would be no price increase for my contract! I’m a loyal customer of many years - not impressed!

@TalkTalk more internet issues. Telling me there’s no valid IP which is laughable. So you need to send me a new router because this is happening too often now. Either Wi-Fi won’t work or Ethernet. So sick of this crap, why am I even paying you if I have to fix it every time?!

@TalkTalk Reported lack of service 8 June 7.41am. No contact other than initiated by me. Still no updates from your "engineers" on this "fault". You're a disgrace.

@TalkTalk internet down, it was fine this morning before I went out. Now dead and I can't log into my account!

@TalkTalk why is your internet ALWAYS down?