Is TalkTalk having an outage?

@TalkTalk I would ask again for your help with the fact that I have not been receiving emails since Friday on any platform. I rang your customer service on Sunday and have not received any information or phonecall from them within 72 hours which was promised.

@TalkTalk I’ve just got a new router today and I’m lagging constantly 5percent packet loss and 750 ping constant help

@BeaIe_ @MartinSLewis They tried to convince me to take Talktalk with me on the phone so I wouldn't have to pay extra (and so I remained a customer). I would take them but I can't! It's all so ridiculous.

My BT sport comes through TalkTalk, but BT bill me and I pay them direct. Hasn't worked for nearly 2 months. BT say TalkTalk should sort it, they say BT should. Both utterly useless, particularly BT as I'm their customer in this. @btsport @TalkTalk

@TalkTalk my broadband as gone down called and test was running text me saying no problems but light is still red after resetting the router

@Dave_the_alien @TalkTalk Honestly the customer service when I joined was second to none. They couldn't have been nicer, but as soon as I want to leave they give me all kinds of misinformation, and put endless barriers up!

@TalkTalk just finished a call lasting well over an hour where both my wife and myself were accused of lying by an operator who was rude, sarcastic, unpleasant and not interested in solving our issue. Very disappointing. If that call was recorded, someone should listen to it!

and to be notice @TalkTalk i can call shit names much i want too because you lot in wrong with this speed been happening this hall fuckign year even XMAS and before say oh go and contact us on site but no you lot just ballshit much like. if theres problem speed doesnt need low it

@TheGregLawrence @TalkTalk It's ridiculous they way Talktalk treat their customer, I don't believe they understand what customer service truly means, I think they believe it's about sucking the customer dry of all money!!!

@TalkTalk You didn't read Talktalk terms and conditions, check 16.0 and 19.0 and then you may be able to address the issue!!!!

Hi @TalkTalk, I’ve been trying to opt out of TalkTalk TV for the last 30 mins using your chat service. The agent I’m chatting with just won’t listen! Help!

@TalkTalk Yes I said I want to make a complaint about having so much hassle and the reply was to call talk talk. Collections department at talk talk asking me to call talk talk. Confused, annoyed and unable to pay all that Extortionate exit fee although tried !

@TalkTalk I am aware of this, but Talktalk customer's service is dreadful, 3 hours olusz to be no further on than the minute you picked up the phone, Talktalk is all about taking money and not provide a service.

Neighbour is having problems with her broadband provider. Asked if I was happy with @TalkTalk. After my 3 weeks with no broadband over Xmas, no updates from them and endless arguments with rude unhelpful call centre people in S. Africa and the Philippines, you can guess my reply!

@TalkTalk I've had enough of it doing it so found a new supplier only to be told I'll be charged £50 to cancel when the only reason I'm leaving is because im not getting the service I'm paying for. Which I think is wrong of them

@TalkTalk I've had a fault for a year with the internet. Router rebooting itself 10-15 times a day & speeds going from 70mbps down to 1mbps then an engineer will come out check everything, not know why it's rebooting, turn speeds back up for it to carry on rebooting and speeds lower again

@TalkTalk your service has gone to the dogs recently. I get up to about 25% of the mps I pay for the majority of the time. Have to get in touch and plea for a reset your end, which sounds like I'm being bumped down deliberately. Nobody cares there anymore. Goodbye.

@TalkTalk you have increased all your customers monthly cost by £4.00, a total of £48 a year, I wish to leave your service, and under clause 19.0 of your terms and conditions , I don't have to pay a termination fee. Lol

@TheGregLawrence @TalkTalk Talktalk has I creased the cost of their service, £4.00 a month, and under article 19.0 of their terms and conditions, they have to notify you of the increase, then you have 30 days to cancel your co tract, without having to pay a termination fee.

@TalkTalk You owe me money, can’t work within the law, have my details incorrectly recorded and despite numerous requests not to phone, harass me. You’ve sent me a deadlock letter while a complaint is under investigation and ceos staff repeatedly dismiss my emails. There’s a lot on file

What is it and the terrible customer service I’m receiving at the minute! I don’t know who is worse Eon or talktalk!!

@fullback03 Phones are down while Levy negotiates a cheaper deal with TalkTalk

@TalkTalk Hi, no I am paying the agreed amount and not getting the service agreed 😭 I feel so let down

@TalkTalk my old tiscali webmail account has been hacked. Trying to delete it is impossible as your customer service wont let me do anything as I am not a customer. This has led to my other online accounts being hacked. Please can someone help me sort this mess out! Thanks.

@onlyatroller @TalkTalk These pricks need to sort it. Man feels bad for you as you stream. I just try to connect with old mates and it goes to shit

@MikeDimond21 @TalkTalk mate, im having the same problem with three, just call up talk talk and cause some beef, then they will fix it

@TalkTalk unable to log in to my account reset password twice and still will not give access. Live chat has not been working! automated phone system -not working! Text service no reply since 19.18 Time to change account and cancel service!

@TalkTalk Ok, I had the hg633 and the hg635 both terrible routers

@TalkTalk Ok but please don't send me the awful one that you sent last Time, that's why I bought my own, thanks

@TalkTalk Couple of weeks after that I have joined to TalkTalk I had a phone call from TalkTalk costumer service,to offer me a fibre optic broadband which is much faster and more expensive then what I pay. That’s understandable but when they said that regular broadband service not going To

@TalkTalk Totally disgusted at this service, I was more than willing to upgrade again for a 5th year to a better hub and faster WiFi #goingtotheobudsman #iWorkalongsideNewspapers

@TalkTalk my wife had a message asking her to call Rachel from talktalk. There was no number left. I keep asking your company to email. My complaints manager doesn’t return or acknowledge my emails, and neither does your ceo. Perhaps you can help as I’ve tried everything else.

@TalkTalk I would rather you provide me with the correct service I am paying for then just make me leaveg

@TalkTalk still can’t resolve my problem. Previous tweets and messages not resolved. Finally speak to human in customer service. I can’t afford £243 exit fees so I ask for payment plan. Told to call talktalk with full payment. #talktalk crapcrap

@TalkTalk Wireless connection. Router in same place I've always put it, few feet away from where I usually sit. Everything connected correctly. Never had so many outrages with my previous suppliers. Been using broadband since it was launched in the UK.

@TalkTalk terrible service for a customer that has been with you since 2014 rude customer service team that wouldn't connect me to complains took 6 days to get back to me back @DailyMailUK another unhappy customer over service #leaving

@TalkTalk have decided to cancel with you.

@TalkTalk Nothing thats the point.. its the money i have wasted taking days off work waiting on ur engineers who dont turn up i have lost over 300£ being with your company since September last year and compensate me 18£ what a joke NEVER AGAIN

Only been connected to @TalkTalk broadband since Monday and I've lost count of the amount of times the signal has completely dropped. Diabolical. I don't recommend anyone sign up with them, I'm regretting it already.

@TalkTalk hi there I'm having issues with my account. You seem to be trying to take 2 payments from me.

@TalkTalk Must rubbish company, very poor service, lots of mistakes. Only want to sell a product but horrible service.

As per usual @talktalk are completely incompetent to do the job that has been promised yet again. I have decoded to cancel with them and decided to go to another company. I have never been so disgusted with a company in this way. I have tried to cknyact the CEO no chance there.

@TalkTalk how rude are your fault managers 😡 some are brilliant others are arrogant and just inturupt you!!!! NOT ON 😡 dont ring up to be spoken to like a child

@2sec4u @GCHQ @NCSC @shodanhq If BT, TalkTalk and Sky can deploy Internet Connection Records they will probably be able to handle a "Hey IPs 192.0.2.23 & 192.0.2.67 have unauthenticated samba exposing some sensitive files" notification. WHOIS etc issues don't stop @ipechelon sending me 40 emails a day! ;)

@TalkTalk you must have very bad communication in your departments because I paid my bill this morning and still got a phone call just before to pay it

@TheGregLawrence @TalkTalk I’m with @SkyUK and the customer service is really good! Just need to give me a good renewal offer now 😏 *hint hint*

@TalkTalk you have to have the most appalling customer service team of all telecommunications companies!!! Tristia Harrison, you should be ASHAMED of the company you manage and the people you employ!! I’ll guess I’ll see your company in court to defend my father who has dementia

@TalkTalk It is a fault. My service has never worked. Told I could cancel but have to pay for the service I am not getting for another month.

@TalkTalk appalling service today. On phone for 1 hour then cut off with no resolution. Also expected to pay for service you are not providing

@TalkTalk I have been with TalkTalk for 12 years and I was paying too much for my service so I contacted yourselves to see what my options were. I was offered (missold) a deal for £31.50 for free UK calls and 43MB. It turns out this is not possible in my area(200 characters is not enough)

@elliecrossley7 @TalkTalk Customer service is disgusting I agree

@TalkTalk literally the worse customer service I have ever received in my entire life

@TalkTalk your customer service agent Jerevelle in the Philippines was shocking! So rude and kept talking over me. Calling me a liar and refusing to pass me through to a manager or any other department! Someone from the UK needs to contact me urgently to sort this out. 😡😡

@TalkTalk what shocking customer service you offer been on phone for 3 hours and not one of your team knows how to do there job's

@TalkTalk Yes, the problem is either the router or the exchange, I really have no time to try to convince you, as a service provider that it is your responsibility to provide the service you get paid for without having to spend money over and above your bill.

@TalkTalk My complaint and lack of internet . Please do not ask me if I have spoken to the technical team. I just want to be called back on my mobile as requested , not landline . Not an outrageous request

Switching to @TalkTalk was one of the worst decisions I have ever made. Horrendous technical service, with even worse customer service to back it up. Just the 10 months to go on the contract luckily!

@TalkTalk Broadband keeps on dropping and when I call your customer service, I have to repeat everything several times before I am told that I have to pay for an engineer to turn up. Bad service, bad company. Unsatisfied/frustrated customer here.

@TalkTalk Hi, I'm not directly affected as I use a call blocker so unknown numbers either get put through to voicemail (they always hang up) or blocked. My point is that TalkTalk customers seem to be their current target. You need to ensure your customers (especially elderly) are aware.

Does anyone know who to complain to about Talktalk like is there a ombudsmen for these types of companies.. Talk talk no 1 for bad service..