TalkTalk Outage

My original tweet still stands, in fact @TalkTalk are even worse, they have now disconnected my 84 year old mums phone, her pendant alarm is connected to her phone line so now she can’t call emergency service for help if she falls or has an accident 😡some way to treat new cust

At the risk of having the piss taken, we had a problematic router from TalkTalk. On learning how to fix it, we noticed it seemed to be programmed to crash our Macs with adverts for & images of Chinese women, apparently seeking love. That’s what Johnson just agreed to for the UK.

@jarod_t @TalkTalk Two different entities it seems. Anyway, my problem was solved which is all that really matters.

@TalkTalk I just arranged a contract with talktalk through tenant shop and I was giving the misleading information about the product. I would like to cancel my contract but when I call the customer service number they ask me for a talk talk number which I don't have.

@jarod_t @TalkTalk Fair's fair, I publicly griped about poor service, and then publicly praised them when it was good.

@TalkTalk No, I told the support technician I didn't want it diverted.

changed my broadband from nowtv to talktalk and not only is it so much faster but the signal actually reaches the bathroom 😭 hallelujahhh

@TalkTalk I am having several different people performing the same tests and coming up with no answers and one refused to call me back once a test was completed. Maybe you could provide staff that want to help and preferably in the same country as the service is provided. Being called

@TalkTalk Thankyou but I have cancelled which is only comes into action 27 feb plus because service has failed since december start date,I have to wait until 28th March to phone back to discuss compensation.I don't find this acceptable procedure wise but customer service attitude👍polite🙇

@TalkTalk I’ve been trying for the last five days to cancel my contract - you always systems issues or hang up. Can someone contact me ASAP please

After 3+ months of hell with TalkTalk we've arranged for someone to come over tomorrow morning and upgrade our internet speeds from 4 mbs to 35 - 40 mbs THANK **** THE WAR IS OVER :') @Twitch i'm coming for you ASAP!!

@TalkTalk @Guneetsiinghh The same happened with us, sent us about 5 different routers, and still the same problems. We have left and our new provider use the same line, and miraculously we haven't had any issues.... 👏

Don’t let anyone fool you @TalkTalk have the worst internet service out there. Avoid at all costs.

@TalkTalk Yeah every night between 12am to 4am...in Rugby... Internet goes down I am owed uninterrupted coverage.

@nwpicdesk you'll be delighted to hear that @talktalk suggested I fix the box they broke using our remote. When I said it was broken they helpfully sent me a link to troubleshoot it. #dejavu maybe it is time to go to @skytv

@lyrad47 @TalkTalk believe me mate, they don't care. as soon as you ring them they start with troubleshooting via call, then say we need to pay for support to come fix, this and that.. and about reaching out, they just have something searching all over the tweets for their name. nothing else.

@TalkTalk Hi Jo, just having issues with going onto the web and apps and my router is working fine but not connecting to anything in the house that uses WiFi

@JaneShep1 @TalkTalk @MoneyTelegraph Having the same problem myself and now they have billed me beyond the date they have said I am leaving them!

@TalkTalk disgusting service from your team. I have cancelled with you and still you want me to pay beyond my leaving date and then I will be in ‘credit’. I don’t want credit! I want my bill to be right!

@TalkTalk Just spoken to your Breavement team after finding out Dad’s contract was still in effect and still being charged for since May 19 which I knew nothing about. When I rang up their response was ‘well you should have rang up’ then offered to refund 50% which is awful!

@TalkTalk I think there could be a BT socket at the rear of the property. My other concern is with coverage. Several reviews point to coverage issues in larger houses with your hub.

@TalkTalk That's the point, it shouldn't have to be requested, I was promised it, had 2 weeks of diabolical service from talk talk and no where near to solving my issue but thank you

@TalkTalk The power randomly cuts out on the router. Every time this happens, a reboot seems to fix it. Most likely it's the router that's the problem.

@TalkTalk It was regarding the fact that either our router or its power cable is defective. All anyone I've spoken to wants to do is "test the line". There's nothing wrong with the line and I've never said there was.

Just spoken to @plusnethelp customer service. Take note @talktalk good manners goes a long way and keeps customers. Still heard nothing from @talktalk they don't care about loyal customers.

Passive-aggressively saying "well, if you let me finish" when I interrupted them for not answering my question or dealing with the issue I had already told them about several times was the real icing on the cake. Sort yourselves out, @talktalk, because it's not good enough.

Just spent half an hour on the phone with one of @TalkTalk's customer service team who was frankly the rudest and most unhelpful person I have ever encountered. Another year left on the contact. The time can't pass quickly enough.

@TalkTalk Thanks, but I doubt it. I spent over an hour online with tech desk doing diagnostics last week to no avail. Strange we had no problems with previous provided over 3 yrs, yet lucky to get half advertised speed in the year with TalkTalk.

@TalkTalk the worst customer service and company ever to deal with! Charge you whatever they like and it’s always so convenient their systems are down when you need to tackle the on going monthly problem of them not getting your bill right again! Absolutely diabolical!

@TalkTalk A confirmation of when the service is live Becky. My online account has the old date on still

@TalkTalk till now 3 engineer visited to my house, everytime they return back saying we need 2-3 engineer to do installation but nothing happens after that.why i choose @TalkTalk. i should gone with customer reviews on internet.

@TalkTalk I was told when setting up my new WiFi I could speak to customer services to try bring forward my go live date, but I can't get through without telling them my home phone number. I don't have a home phone and I can't see whether you've provided me with one or not.

@TalkTalk no speed that’s the problem Andy , my wifi is just shit that’s the problem

@TalkTalk My WiFi is down again & you’re customer service is terrible #shittalk

@TalkTalk Well no one called yesterday like they were supposed to so I got back in touch and apparently the issue has been escalated to @OpenreachHelp and I was told that we could track the fault status on myaccount but I can't see that option anywhere. Hopefully it will be sorted ASAP.

@TalkTalk most probably the worst customer service ever experienced , being a new customer , full payment being taken and still no service and fobbed off by every agent I speak to with the same line "in 24 hours it will be on " or "by midnight tonight " 14 days and counting

@la_riviere @TalkTalk I think the conclusion I’ve made is, all ISPs are as bad as each other. I’ve recently ditched @virginmedia because their customer services was shocking. Switched to @bt_uk and had some issues but so far so good. Have a look at @zeninternet which seems to get rave reviews 👍🏻

The sheer staggering incompetence of @TalkTalk support is infuriating. My mother has had no phone for a week and now someone else picks up on her number. She has spent over £50 on her PAYG mobile trying to sort this. It is utterly unacceptable

@TalkTalk I've wanted help with your service for years but you don't do crap apart from try & do anything you can to make out it's the customers fault when the fault it's with your WHOLE SERVICE. So stop with the fake help, cause I'm now in the process of looking for better internet.

Haha Ofcom's report about the worst internet providers & surprise surprise @TalkTalk is in the top 3.. Not a surprise since they've got no idea what they're doing, especially when it comes to fixing their useless service.

@TalkTalk Trying to pay my bill, your systems are not working. Can you advise please.

@TalkTalk As far as I can see the only issue is the poor service talk talk provide, as in they can't even give a set figure of how fast a connection speed o should be getting. Paying for a redundant service too as in home phone line.

@talktalk will someone please contact me re-billing issues

@Richard_Ward_1 @virginmedia I hear your pain. Our connection got WORSE after reporting a problem to @TalkTalk which was already patchy compared to our previous provider. Fuming!

@TalkTalk Unless you can suggest why our fast broadband package can't even stream a movie without it buffering every couple of seconds, by far I've never experienced a service like talk talk

@TalkTalk @jjoyceyy We had the same issue, kept raising it and still wasn't solved. Ended up having a mutual agreement to leave. Now with Vodafone and although it's the same line, the speeds are phenomenal. Talk talk are useless 🤷

How many people today will receive a balliffs letter, because talktalk customer service is so bad.....

Asked for help for months, got nowhere fast. Talktalk answer was to send my case to the balliffs. Nice

@TalkTalk hi please contact me my WiFi was meant to be live and it just is not working

@TalkTalk @RicardoDiogoS This is awesome!!! I live in the states and my ISP only cares about me if my payment is not there the day due! TalkTalk reaching out to Ricardo is top notch...hopefully issue gets resolved!

@TalkTalk this is a joke honesty internet was fine all day but as soon as I ******* want to use it you **** it up your pissing me right ******* off get this fixed or I’m done with this shit

@TalkTalk Yet another evening where my internet is down and I cannot even see my emails without having to use my mobile data. I work from home almost all of the time, I cannot do my job without WiFi. PLEASE HELP.

@TalkTalk this is a ******* joke honesty 2 time this mouth honeslty and you espect people to pay for this shit service you provide get it sorted or I’m not paying for this shit end of

The same story of all nights!! Around 23/23:30 no internet at all!! @TalkTalk this is even worst than internet providers when I was living in Argentina. We will change provider.

My talktalk wifi is so ******* shit!

@TalkTalk are the worst internet provider ever.

@TalkTalk Stopped replying and its still not working, i pay for this for some reason

Youve never tried TalkTalk

@TalkTalk your service is ******* appalling and customer helpline is beyond a joke I'd like to make a ******* complaint s OK would like someone to tweet back at me

@TalkTalk Phone line has been down 4 weeks and now internet is down. Each time I call, told it's at the exchange point, we'll send an engineer.. 3x no engineer. Can't work w/o internet. If you can't get emergency engineer here tomorrow, need to get a new provider. It can't wait.