TalkTalk Outage

Dont use @TalkTalk. What an awful company that makes it so hard to leave even when the contact is up. I canceled on the 17th of January and I am still getting charged!

@TalkTalk @TalkTalk My mum incurred charges of £32 in 1 day. It was unintentional as somehow WiFi off and mobile data on. She never uses data, she has broadband - I hoped some consideration would be given, but CS just kept repeating charges valid and wouldn’t pass me to manager.

@TalkTalk customer service line, online chat and responses are a joke btw. Can't get an answer to a simple question. All I want to know is has my router been posted for install on Monday as no postal tracker number received yet but I can't get a straight answer from anyone.

@TalkTalk My mum incurred charges of £32 in 1 day. It was unintentional as somehow WiFi off and mobile data on. She never uses data as she was TalkTalk broadbands - I hoped some consideration would be given, but CS just kept repeating charges valid and wouldn’t pass me to manager

Most painful call of my entire life tonight with @TalkTalk ended with the line going silent and no resolution. Whoever wrote their CSA scripts needs to give themself a good talking to. Shining example of how not to do customer service.

@TalkTalk Hey guys, my activation day for my wifi was yesterday but I have no WiFi. Spoken to your customer service rep today who said nothing can be done until the 25th and then told me she couldn't escalate my query as urgent bc the managers had gone home for the day.

Please don't give @TalkTalk your money completely useless when you have an issue. I have now logged 5 calls, 3 emails, 1 day texting, honestly so bad just spent 1 and a half hours on the phone to be told they will 'call me back tomorrow'

@TalkTalk Yes I did back in October. They made me run about 10 doped tests as they did not believe anything was wrong. I was promised a call back but never received one. When I called in I was told they had tried to call but didn't get a response so closed my complaint. I didn't receive

@TalkTalk Yep I login to webmail and the emails aren’t there and I know I didn’t delete them! I have had so many problems with this email account I don’t receive everyone’s emails just a joke!

@TalkTalk your website seems to be down, i spoke on live chat yesterday to someone who said my service was down due to a fault at the exchange. today is the 3rd day of no service. i'd like to try and get some more information on this fault please

Avoid #talktalk worse customer service I've heard about! Call centre worker laughing at an elderly woman because she doesn't have a mobile phone and doesn't understand why she needs TV. Well #talktalk can cancel the contract and employ English staff.

Talktalk shit internet provider never installed my equipment dident have the decency to let me know they wasn't coming i had to phone them they said they couldn't instal my equipment because my previous internet provider wouldn't release my number now they want to charge me £12

After waiting 48 days for connection #talktalk have actually told us our order has been cancelled instead of connected! I am lost for words #worstcustomerservice #badservice #complaint @talkin2_u

@TalkTalk When I tried to cancel I was told I'd have to pay a fee. I have had internet that is below standard. The speeds recorded are more like dial up so it's actually faster to use my phone as a hotspot. I shouldn't have to pay to disconnect a service that doesn't work

@TalkTalk is awful! For some reason a few emails on my phone say “not downloaded from server” I go onto the account on the computer and the emails aren’t there! So mad that’s basically all my payslips! 😫

@TalkTalk I have raised one but when I tried to respond to a call I missed I was spoken to by a rude member of staff that said a call back wasn't an option bad I'd have to wait on hold to speak to someone. I have wasted so much money on hold to talktalk that I just want to cancel

@TalkTalk Hi Zach, it’s just ever so slow, constantly pausing on my fire stick, WiFi on my phone is not great either. It wasn’t this bad when I first got it :/

@U1sdad68 @XboxSupport WiFi - Connect it with the wire to the router or hub (Sky, Virgin, TalkTalk etc) & see how it goes. IF it works when connected to the router, disconnect the wire but save the Password/ Network. Should automatically connect next time.

@TalkTalk No wasn't given one. Missed a call from the complaints team so called the number I was instructed to call back and got a member of your customer service team who repeatedly told me I had no grounds from r a complaint then put me on hold. 2nd phone call where I have waited over 30

@TalkTalk so appalled by your lack of service today. A router that was supposedly delivered, never arrived and now you have technical issues to check. Simple respect for customer completely lacked today!

@TalkTalk Very very slow doesn't reach upstairs

@TalkTalk the last couple of weeks our talktalk email addresses have been bombarded with spam emails. I wonder if something has changed your end. Any suggestions to help appreciated.

@TalkTalk If only your after sales service was as good as the advertising of your product. Can we have a solution please or going elsewhere.

@TalkTalk have appalling customer service. Trying to tell me I have to pay 65 pounds for an engineer visit when it's their fault I have no internet.

@TalkTalk Yet again your customer service is an absolute joke. Raised a complaint in October about internet speed and received no help. Called again to complain last week and received no help so asked to cancel my contract but received no help. Spent hours on hold with your staff

TALK TALK are the worst Internet provider ever. If you are thinking about joining TALK TALK do yourself a favour and don’t! #talktalk

@TalkTalk It's even worse viewing on a smart phone just awful

I love how rude @TalkTalk customer service team is, my nans 70 Years old getting shouted out over the phone! Thanks team

@talktalk . I am currently not receiving any broadband. I have called customer care and they’ve advised me 2 different things, and insist on using my landline to call me when I’ve told them ELEVEN times I don’t use my landline. I had a new line put in BY YOU 14 months ago this is

@TalkTalk It loads ..does the cloud then sends you back to login.

@TalkTalk no issue ive moved but they couldnt help me because systems are down just wanted to know if its working yet

@TalkTalk Phone line is so intermittent #likeabluemoon type service

@TalkTalk appalling service from Talk Talk / Openreach @OpenreachHelp day 6 with no fibre BB. Promises made by Talk Talk live chat to resolve isssue. DM here not much better. Openreach fail to keep their appointments. A days leave wasted waiting for them to turn up. #disappointed

@voidl1ght I got a few days left on some weird 3g dongle, turns my PC into a bad phone. It's okay if you grew up in the darkness of 56k times. Doubt it could manage anything resembling real time communication. @talktalk your service is worse than a huawei 3g dongle. Grats.

Hey, guess what, internet outages are back everyone! Troika distribution just got another bottleneck. Thanks @TalkTalk your service has been absolute dogshit from the getgo.

@TalkTalk The technical team told me the appointment is next week on a Monday. But the issue is the customer service team is just poor, they have no awareness of the issue at hand.

@TalkTalk dreadful customer service. Waiting in all morning for engineer to turn up, failed to turn up. Been trying to get answer from call centre. Told would be called back later today and now received a text saying I would get a call on monday! No way to treat a new customer!

@TalkTalk I have done this today. They are stating that I need to pay to leave, dispite offering two days ago that I could leave for free if I chose after they fixed an issue today. Offer has been denied. Please advise

This is just appalling from @TalkTalk. Their customer service team don’t solve or do anything, they just play a guessing game and not fully aware of the situation. Made me wait at the property for 5 hours for a technical team to update me on the situation.

Poor communication from @TalkTalk. Two people from the customer service team say that the engineer should be arriving today. Then to be told by the technical team that Openreach has confirmed that engineer couldn't complete this task because he was unable to access the line plant

@TalkTalk we have spent hours on phone with technical to resolve WiFi signal issues. The result is that we need to purchase an improved TalkTalk router which have informed will resolve the issue. So in nutshell you have to pay for enhanced equipment to receive the service we pay

@walkingthec0w Go for it mate, as long you are enjoying it that's the main thing. Might try streaming a bit myself now that ive changed my Internet from the awful talktalk.

Very impressed with @TalkTalk customer service had an engineer out within couple of hours, problem resolved! #HappyCustomer

@TalkTalk I’m not even sure where to start, it’s been horrific! It’s been constant issues with the broadband and your customer service!

@TalkTalk No he asked for my address (which is in Texas) and cell phone number and when I told him no he told me he couldn’t help me.

@TalkTalk It happens on a wireless connection. It's been happening periodically for a few weeks but seems really bad today

So @TalkTalk think they can provide me with terrible internet service for MONTHS while I pay my bill in FULL every month & then charge me nearly £100 for leaving & going with another provider. Complaints department no help at all. All the while I've been without wifi for 2 WEEKS

@TalkTalk The speed is slowing down a lot and cutting out completely. I have to reset my router multiple times a day if I want to fix the issue, also.

@TalkTalk No not working yet again

@TalkTalk I need help in understanding your call centre staff.

@TalkTalk so being the good person i am, when i start getting billing notifications, service reminders, installation scheduling emails etc. I log onto TalkTalk’s customer chat service to be like yo you have the wrong Paula, might want to contact her for a real email address

@TalkTalk please help. Internet keeps disconnecting even though router lights are all green. Working from home on an important document, this isn't good enough.

@TalkTalk @SwaeSayz Your shit

@TalkTalk After several problems I spoke to a manager on the phone y'day who stated I could leave my contract early due to the amount of faults I've been suffering. Told to call back when most recent fault is fixed. Called today, told no such offer is valid. Please investigate

@TalkTalk I have never ever complained about a company on Social media before but the issues I am having with Talk Talk are simply unbelievable.Terrible/no Broadband (4-5 meg) paying £33/month&they forgot to cancel my previous provider so I am paying twice&no resolution/service

@lesleyewing35 @TalkTalk I feel your pain as I have just gone through all the same stuff with Talk Talk. They also forgot to cancel my previous provider and I have been paying 2 providers for ages

@SkyHelpTeam Thought so. Not answering my DMs again. That’s twice I’ve tricked you. I’m already a customer. Your customer support is as bad as @TalkTalk. I left them because I was promised by you that you would deal with things. Wrong again.

@TalkTalk Your new email system is awful. The layout with the older, albeit less secure system, was far superior.

@bt_uk line problem in Bognor Regis affecting BT and #talktalk broadband. Started about 2 am this morning.

@TalkTalk We have wasted 2 hours talking to u. U emailed us offering a deal of WiFi hub and free sat box if we renewed for 18 months, which we accepted on Tuesday. Ur staff have been extremely rude and utterly incompetent. Your unwilling to honor this which is false advertising.