TalkTalk Outage

@LiamM70 @TalkTalk My mother has dementia. I cancelled the contract when she moved to sheltered housing. They sent a letter confirming it but continue to bill her. When I called to sort this out, they refused to discuss it with me because I didn't pass security! What ********?!

@drooperscot @TalkTalk That's appalling, if you have proof that the contract is terminated can you cancel the direct debit from the bank side?

@drooperscot @TalkTalk I have never heard a positive story about @TalkTalk. Their Customer Services are legendary in being the best example of how a company should NOT do customer services. Cancelling a contract for a legitimate reason should not be that difficult.

@TalkTalk It never gave me that option. Asked for my home phone and then if I wanted to report a fault, then asked for a contact number to call back on once a test had been run. No mention of a queue to speak to a human.

@TalkTalk I am having constant DNS issues with my TalkTalk router and wish to contact support. There is no Live Chat available in your website and I am getting nowhere with your useless automated support phone line. I wish to speak to a human ASAP via Live Chat or Phone.

@TalkTalk the worse customer service I’ve ever encountered!

@TalkTalk hi, I have lost internet connection do you have issues?

@MissHLynch @petebeddard @TalkTalk I have come to the conclusion that whatever i do or say will not make any difference. My contract runs out in April. I have not got enough hours in the day for this. Think this is the plan grind you down.

@TalkTalk is there a problem in the Glasgow area? Internet was down for significant chunks of yesterday which I put down to the weather, but I still don't have internet today....

Oh yeah, router didn't arrive yesterday @TalkTalk 🙃 Anyway it's now been over 2 weeks since TT haven't fixed the broadband issue, if anyone at @Ofcom can advise me that would be great (I can check the website too)

I hate talktalk >says they fixed internet issues >nothing has been fixed internet here sucks

@TalkTalk Could u help a mr b johnson organise an xmas party this year?

@TalkTalk just wondering if you are having any problems with the Internet in the CH46 area of Wirral. Our modem is saying no Internet connection and has been since the early hours of this morning.

Day 14 - @TalkTalk internet dropped off again at around 6:40 am. The connection is intermittent now. Why is the fault not being acknowledged on my account? What is the solution? Will a firmware update help?

not talktalk being down 💀 im so fkn done with them bruh

My internet has been down for six hours .. what is going on? @TalkTalkGroup @TalkTalk

@perksofmyvibes @TalkTalk Bro my area E7 went down like an hour ago

@TalkTalk fix this dogshit internet

@TalkTalk Take this **** down. Nothing resolved, my internets been down for hours. Fix this ****

@TalkTalk Is there any problem in London, E12 area? My internet is down from very long time 😖

Meant to be working from home tomorrow and my WiFi has stopped working @TalkTalk Any help appreciated…

@TalkTalk Hi. Had problem with internet from few hours. Need help.

Don't you wonder if you get effected by Talktalk line problems, no problem call cus service. Ahhhhhhhhh splice the broadband and keel hawl the master socket. What shall we do with the doggy line.....ahhhhhhh take me to a dark room.

@TastyEp1c_F41l @TalkTalk Yes they are cheap it would be nice if they had an effective customer helping system. At the end of the day I will probably have to pay more when i leave, cheap if I don't have to go thru this again.

@TalkTalk I have been on chat twice now in the last week, and both times the fault hasn’t been fixed, but more importantly, the chat bot hung up on me after 2 hours 1st time and 40 min’s 2nd time Diabolical service. Request a DM from senior management. Thanks in advance.

Heading into day 11 of no service. 3 separate calls to @TalkTalk in the last 24hrs. Still can’t tell me when the line will be fixed.

@loudouglas75 @TalkTalk My intermittent problem is at least 3 weeks so good luck

@TalkTalk I have been a very satisfied customer for a few years with Talktalk. I didn't realise that the Darkside had taken over Customer Service. I am now looking to get in contact with the Resistance to defeat the CS empire. In short fix my broadband without all this crap.

@longwire1000 @TalkTalk I haven't DM'd them. It's a long message and a complaint is already in (to various departments) so I just wanted to make it known about their service

@TalkTalk Any issues with broadband in the RG41 area? Yesterday and today have been very poor.