TalkTalk Outage

A periodic tweet on how customer service gets worse rather than better. Today, it's #talktalk who seem to think providing no broadband for 3 weeks and not providing technical support on Sundays is perfectly acceptable.

@TalkTalk broadband and telephone have just gone down. Any information on this please?

@TalkTalk Is there a problem with talk talk in Stourbridge, West Midlands as our router has dropped out twice today.

@TalkTalk for 3 days no internet connection, inspite of reporting. In the last 3 months i have had to call almost 15 times reporting bb issues. I am stuck in a useless service that doesnt work and nothing gets done. Shameful

Hello #talktalk #internet. I was told a couple of months ago that as a paying customer I get a better deal. I did not. You increase the price and when I came back from holiday you switched it off without giving me notice. Fix it!!!

@TalkTalk I’m trying to sort out my internet issue that’s been going on all day. I’ve given my details through the link. Can you sort this now?

@TalkTalk If you check my account, I have logged plenty of reports when the internet is down

@TalkTalk Our whole estate is having issues for 4 weeks now. Open reach are having to replace the battery’s manually in the green box 4 times a day. They are saying I need to raise complaints with you in order to be compensated for the amount of extra data I am having to purchase

@TalkTalk any service issues in the GU34 1PW post area as cannot receive any Sky sports channels.

@TalkTalk Internet down last 2 hours BT36. Absolutely sick of your unreliability

@virginmedia Ive been with you for 2-3 months and youve made 4 errors already. Its ****. I thought talktalk was bad. But nahhh you lot are worse.

No internet for last 15 mins. B77. @TalkTalk #broadband #internet #fail

@TalkTalk Hi Kaye, I just know you guys have customers in the TR20 area that like us had a very long broadband outage last weekend (read my string) and last night the same fault has arisen. Thought you might want to check the status in this area too!

The irony of not being able to talk to @TalkTalk : on hold for hours / days trying to arrange an engineer for a fault their system has already confirmed: intermittent signal for a week then no phone / broadband at all for four days and counting… #TalkTalk really?

@TalkTalk hi, my TV box is broken and I would like a replacement but I can't find a contact number or email address or any way to contact you. I've been through technical help chat and they weren't able to help. Thanks

@TalkTalk how can I get Unlimited Uk calls for £7 on my account? Your website is broken.

@TalkTalk my friend in #Nottingam postcode NG7 has been without internet for 5 days, you keep promising to sort - but so far, no joy. Can you let us know what the issue is and when it will be resolved #HelpPlease

the WiFi has stopped working on my @TalkTalk router and I can't speak to anyone on the phone to fix the problem. The router is approx 10 years old and needs replacing.

@explainingeorg3 It can’t be worse than talktalk, maybe that’s only in Scotland idk but BT all the way I’ve never disconnected with them had them for a year when it’s December 17th

@NukaKong @TalkTalk That's utterly ****. You have long left on your contract?

@TalkTalk are you having technical issues in the Yarmouth/Stalham areas? No connectivity here.

@TalkTalk This problem has been on going for over 3 weeks now.

@TalkTalk so disappointed by the WiFi service provided. We are paying for fibre optic and not even receiving 1/3 of the speed we should be (less for upload speed). Engineer has been out and "fixed" the problem. Today we have not had solid WiFi for more than 30 mins at a time.

@TalkTalk what's going on with my broadband? I have not been getting my guaranteed speed for over 2 weeks, I've been told it's going to cost £158 to get out my contract even though I haven't been getting my guaranteed speed, I've tried contacting customer services via chat, shame

@TalkTalk flagship UFO a load of crap, customer support absolutely zero and they charge you for engineer visits, you are beyond worthless.

@TalkTalk Useless service do not even respond to the messages. Spoke 2x on phone 1x twitter and internets still rubbish. DO NOT go with talktalk is my advice.

@TalkTalk I have a problem with the internet and the speed

Hay @talktalk @TalkTalkGroup over an hour since Rose on your Social time bothered to answer my DMs about the massive **** up you made. You have ruined my Saturday. Resolve the issue

Internet running at 1.6 when I should have fibre and now my phone line is not working. @TalkTalk and you put my bill up, how can justify this!

Considering there has clearly been a **** up at @talktalk they are not exactly swift on the helping front! Not sure what THIS PERSON DOES NOT LIVE AT MY ADDRESS AND I AM NOT A CUSTOMER - is so hard to understand