TalkTalk Outage

@TalkTalk just ran a line check and it’s detected problems with disconnecting it’s only took 3 month to detect something can this be looked at still randomly disconnects and stops working every day or two

@TalkTalk Just fyi, we've had issues with our connection since signing up with talktalk and have had 3 routers so far with no improvement. This current case has been open since the 22nd September, not October as in my first tweet

@TalkTalk Never received a service from you but still struggling to cancle, this is proving difficult to get an alternative service as Its showing as an open order. Called up 3 times and told it's getting escalated each time, had no internet now since 4th October.

@TalkTalk Up until about 5 minutes ago I only had a single ssid active on the 2.4 ghz channel, but those speeds in the graph are from a computer connected over a wired 1gb network

@TalkTalk Odd as there is still a problem here: worse with wired connection than wireless

@TalkTalk Having issues with very slow/no Internet.. Have reset router etc and still cant find whats wrong.. Tests on the website say my connection cant handle my data usage & not getting what was guaranteed. So bad i cant even watch netflix 🤔

@TalkTalk No. The signal is bad still

@TalkTalk Actually, we have been losing signal to our HD channels in the evenings for the last couple of weeks. Have a YouView box. If I retune, whilst the signal is weak, it won’t pick them back up again. According to Freeview, signal is fine.

@TalkTalk second time in less than a month the broadband service is down in bh20 Wareham . @Ofcom @uSwitchUK @MoneySupermkt not good #CustomerService

@TalkTalk @TalkTalkGroup is an interesting name for a company now I’ve spent nothing but talking for 7hrs of my life due to their appalling and clown like customer service. AVOID this company!!!!!!! 😡👎

@TalkTalk are the worst internet providers, worst than Sky and that's really really bad #nointernet

@TalkTalk I know TalkTalk have there critics for poor service,l move yesterday to them although 24 hour delay due to problems with BT but I was kept informed now working brilliantly thanks 👍

@TalkTalk They’ve done a test on the line everything is fine, the problem is on your end, engineers couldn’t even be bothered fixing the problem

2 We dont need hope, we need it done! This @talktalk broadband issue is now turning out to be a mental torture for us. Such a bad experience. I would never recommend #talktalk to ANYONE. @MoneyTelegraph

2 We dont need hope, we need it done! This @talktalk broadband issue is now turning out to be a mental torture for us. Such a bad experience. I would never recommend #talktalk to ANYONE.

@TalkTalk I don’t use the landline service.

@TalkTalk need to be ashamed of themselves U know the brand u're using is shit when data can give much better wifi Plus they always worsen the wifi after a year of use 😒😒😒

I spent another 30 minutes on chat with @TalkTalk. Again, no resolution. They said they were running some tests and I waited and waited but they didn’t give me the results of these tests. They said I needed to be home to check the router but I’ve already explained I’m at work!

@lani_angeli @TalkTalk Hi Leilani. We're working round the clock to resolve this for you! As you're now a Talk Talk customer - they'll be able to provide you with updates on the progress. Mac

@Rach_Bright @TalkTalk That's awful Rachel, hope it gets sorted soon x

Dunno why I’m paying for no internet 🤣 phoned up multiple times and no help. The best is I have to pay if I want to leave even when I’ve got no WiFi! What a joke 🤣🤣🤣🤣🤣 @TalkTalk

@TalkTalk Yes please. As you can see, I have spoken to Talk Talk maybe a hundred times. The facts are simple: poor communication, dishonest responses, 'your phone will be connected in 24 hours.' 'We will get back to you in five minutes'- no return call as promised- that was this morning!

@TalkTalk Its not even that - its that you dont even make it easy for people to get in touch. And use probably the worst delivery company on earth. Then respond with lame platitudes. Please DM me a person I can write to personally.

@TalkTalk I have now had no broadband or landline phone for nearly 2 weeks. On Friday an engineer was booked so I to book a day off from work, inconvenienced my work place, they never showed up - due to being cancelled - Talk Talk never bothered to tell me. Still no service.

@TalkTalk TalkTalk- the company that likes to disconnect customers- like me, for 29 DAYS! D ESPITE calling over and over again. Broken promises and lies- that's the TalkTalk business model...

@TalkTalk been without internet access for days now & the live chat keeps disconnecting me after being on chat with someone for like an hour +, health checks show that I should be getting internet but it's not working

@TalkTalk I’ve managed to get thru, but connection cut out & now cannot get back onto website! The quality of broadband service I’m receiving is shockingly bad!

@TalkTalk I expect- at the very least- to be reimbursed the full amount of 35.65 for the month's rental when my phone was cut off. I was just speaking to one of your customer service guys in Durban. He promised to phone back 'in five minutes'- an hour ago. As you can see from my account!

Talktalk compensation for phonline not working for the last 2.5 years now fixed today

@TalkTalk OK - the mail was sent on behalf of an elderly and vulnerable customer who has been without a telephone line for nearly a week hence the high importance, you are obviously comfortable making her wait

Very strange how you say you cant call the customer but in links ask a customer to call you what is this incoming calls only, what sort of a shoddy business is this #talktalk friends @BBCWatchdog & @bbcRogueTrader Matt get in touch mate you need to see this #oapripoff #talktalk

@TalkTalk CUT OFF FOR 29 DAYS! A bar put on my phone. ZPhoned you hundreds and hundreds of times. I have 39.00 CREDIT. AND YET, STILL MY PHONE DOESN'T WORK. 'DISCONNECT!DISCONNECT!' The company that harms your life!

@TalkTalk service is an absolute joke.

@DavidFriesner @FreeviewTV Mine too david definite problem with the pontop pike transnitter sky news pick tv horror channel all now garbled dunno where to go to get this fixed ...im with @talktalk

@aewithers Hi Adam, are you signing upto our mail plus service. If you're not a TalkTalk broadband user you wouldn't have access to My Account unless you're registering for Mail Plus. Vicky

@thedsggroup I used to get so wound up when talking to the TalkTalk drones at the call centre, after, eventually, getting through. Only seemed to be able to give scripted answers, not actually listen to description of the problem and propose action. Hated it. Now with Plusnet. Seems better

@thedsggroup The TalkTalk a lot and DoDo very little when you have a problem.

@lottyburns @TalkTalk the gag is I've never even plugged in a landline to be affected by the voicemail charges either

Stupidly joined TalkTalk about a year ago. I was warned not to. For the 1st year I had no idea what the problem was. Better than Sky & BT. I have a problem with my internet. After 18 hours on the phone with about 64 different people. I now understand the problem with TalkTalk.

@TalkTalk Have Fibre broadband, since 8pm last night had lousy connection. Less than 1 Mbps up or down. Not happy as I use this for work. And NO, it’s not my router or my pc or my cables!! Sort it out TalkTalk!!

@TalkTalk YES. Received your shit router which I expected wasn’t going to be the problem. Currently on hold right now with someone who doesn’t understand a word im saying and I will put my house on she’s gonna offer me another router. YOU LOT ARE A ******* JOKE.

@Bevvvooo @TalkTalk Had the exact same issue! I ended up cancelling my contract because they were so shit😂

@Bevvvooo @TalkTalk Had the exact same issue! Ending cancelling my contract because they are so shit 😂

@TalkTalk Surprise surfuckingprise. ******* non of you gotta ******* clue what your doing. Another day of work awaiting for your shit router because you say I need new firmware. Absolute bollocks. The lot a ya! I’ll call you again. You will read a script, then tell me some other shit.

@TalkTalk I am getting internet speeds of 5 Mbps Very poor!!

@TalkTalk FYI still have enough internet access to cancel your direct debit.

@TalkTalk please please please fix internet issues over last few days. Internet dropping every 10min or so. Trying to work from home is becoming impossible 😡

After three years of abysmal service, @TalkTalk Have decided to finish it off by cancelling my services 3 weeks early as I move house. NEVER go with Talk Talk.

@chumleywalker @TalkTalk @TalkTalkTV 100% the worst

@TalkTalk The quality of my broadband has declined and cuts out. You customer services have been unable to resolve this. Reluctantly after many years I therefore have to leave you. You want to charge me £139 to do this. Given the poor service and support this is OUTRAGEOUS.

@Marcin_Nowak81 I really resent everything about TalkTalk. The endless lying. Their incompetence. Their call centre with the robotic scripts they follow.Their awful musac. Their inability to solve a simple problem like reconnecting my phone. Their inaction. Nothing works!

@Marcin_Nowak81 Then endless security checks. Then their technology dept. 'You will be connected in 24 hours'. I spoke to their call centre in S Africa. I contacted their online advice centre. It's now 29 days later- still not reconnected. TalkTalk are cheap- and crap. Go find a decent server!

@TalkTalk internet is literally the worst ever, can’t use a single thing in my house😡

@krkerry91 @TalkTalk Oh no - not them !! Awful ! 🙈

Fair play to TalkTalk for trying their absolute best to sort this issue out. I’m a bit upset that it’s taken this long and that this issue continues but it’ll get done soon! #StayPositive

@TalkTalk You could help by chasing up the manager who your technical team promised would have called me by now...

So after upgrading to #talktalk fibre an engineer came to my new house and set it all up. 6 hours later still no internet. I took a day off for it. Spent 2 hours with their support and they still didn’t resolve it! Ridiculous!!!#leavetalktalk #talktalksucks

@TalkTalk Eventually got through time someone and they said you have 30 days to fix it

@TalkTalk I already have before, you lot said you didn’t see any problems

@TalkTalk My dad was On the phone for a good hour wanting to change the appointment, passed to 3 different departments. For them then to put the phone down and nothing be resolved. We need it solving ASAP