TalkTalk Outage

Can anyone recommend a better service provider than @TalkTalk genuinely sick of it going down and having connection issues all together

@AkaliDalLdh @TalkTalk Nope mine isn't working. Can't log in to my account or anything. Seem to have nothing but issues with them.

@TalkTalk I’d love it if someone would help me! I was going to walk away but your service department say they’ll send a new router. I just want to speak to someone who can hear my problem, see the ongoing issue and do something about it please.

Geez @TalkTalk that was a helluva lot of time on the phone to you this evening #willnotgetthistimeback On with the problems.

@TalkTalk YOUR BROADBAND IS TERRIBLE

@TalkTalk There's an issue with the Adsl line which keeps dropping out . The preliminary test set up on your automated call didn't find it but then a text message was sent to say there would be a call "in a moment". That was at 1940.

@TalkTalk Yes, I'm offline more than on! Tried to get it sorted but your customer service is quite frankly crap!

@TalkTalk Well that was a waste of my time. An hour wasted talking to a bot that eventually recommended I make a complaint and request a callback. You guys have consistently been rubbish at customer service. I'll give you that.

I'm sorry @TalkTalk but what the actual **** is your WiFi, 1.2gb should not take over 4 hours to download, especially at the speeds our deal is, its a rip off and a piss take

@TalkTalk Keep having problems with buffering. Try to access sites on the internet and it buffers for an eternity. Get repeated calls from TalkTalk saying they are going to cut off my internet in 24 hours. Get same calls from BT. When trying to watch cat up on the TalkTalk box it buffers

Really poor costumer service from @talktalk tonight. Was told by text I would be called back and yet 1.5 hours later no call. Then when I texted again was asked to provide all the information already sent.

Been trying to talk to someone from TalkTalk since this morning. A complete waste of time. No wonder has such a bad customer services record.

@TalkTalk My 88 year-old mother’s land line has had an external fault for 4 weeks. Just send an engineer to fix it. BT confirms the fault is external to the home. You customer service since November 2018 had been abysmal.

@TalkTalk Not sure - apparently that’s now the cost! The customer care team have just hung up on me -MID CONVERSATION as I try to call back “the office is now closed” MY BLOOD IS BOILING

@TalkTalk It can't even hold stable connection half websites don't even load errors out to not secure cennection the list can go on

@TalkTalk one week trying to cancel my account on the phone because I’ve moved flat. They just leave ne there waiting. That’s how Talktalk keeps clients. Bunch of THIEVES!!

@SundSaeed @TalkTalk @virginmedia Don’t do it. @virginmedia has the worst customer service ever !!

@TalkTalk your WiFi and customer service are shockingly bad.

@TalkTalk worst customer service encountered in my 69 years in this planet. Dismal fault handling experience for customers. Everything a business should not be.

So @TalkTalk please help me change my contract back to what it was originally and then let me cancel so I can actually find a provider that lets me use the internet in my own home.

@TalkTalk Please get them to read all the history to help them eliminate everything we have already tried.

@TalkTalk Yes it said... “We're just checking in after your recent engineer visit. If you're still having any problems with your TalkTalk services, simply reply to this message and one of our team will be able to help. (Standard mobile charges may apply).” Er, there was no engineer visit!

Well @TalkTalk is still down. I'm guessing that engineer is going to use those full 72 hours meaning sometime tomorrow afternoon It better be fixed by the weekend though

grr @TalkTalk your net sucks ***** on a evening

i wouldn’t wish TalkTalk wifi on my worst enemy

@TalkTalk yes and it went to a manager, then a CEO and they have failed to grasp he can't talk calls at work and yet kept calling and sent the cancellation fee. It's disgusting service. I will be taking this to the financial ombudsman.

The worst service and customer service from @TalkTalk ever. Giving my husband the runaround, hours and hours of calls and now want £200 to cancel a service beyond shocking. Never experienced service like it!!

@TalkTalk yet again am unable to cancel my contract! What do I need to do to cancel it before I move! Poor customer service yet again!

@TalkTalk This is unclear. Faith at customer services has been a total horror to deal with. I have been on the phone for over an hour spelling my name, telling her my number etc. She has been AWFUL and rude to speak to.

@TalkTalk It's back to 2.0 and 6.0 It's so slow. 😭

@TalkTalk @investor_geek Jo. PLEASE HELP ME! I’ve been on the phone for over two hours. Spoken to a woman called Sam and am on the phone to Faith. Neither can come off the script to help me!!

@TalkTalk how do I make a formal complaint. Honestly, to spell my name this many times and not get any help is unacceptable.

@TalkTalk on the phone trying to fix my grandparents phone line. Faith is THE WORST HUMAN BEING I have ever spoken to. Incompetent, unprofessional and SLOW! Help me.2 hours on the phone of her asking me to spell my name.

@TalkTalk Yeah I am. Thanks, I had a bad feeling about it but I wanted to make sure.

@TalkTalk can't believe the length of time TalkTalk take to solve a problem .really angry now

@TalkTalk can't believe the time it takes for TalkTalk resolve your problems

TalkTalk is the worst broadband ever

@Turn2_Paige394 @TalkTalk Same here. I have not received one call since I reported the fault. I cannot see how anyone is fixing the issue.

So @TalkTalk have restricted services as unpaid while in hospital. I've never had to make a payment before (new customer, many issues in first month) and as such adjustments meant no payment due. Because of this they won't offer extension. Can you pls allow me to dm to sort this.

Down for the second time this week 🙈@TalkTalk

@TalkTalk You can help me by fixing my internet you *****. I lose to shit people at Fifa all because of your connection.

@TalkTalk It seems bizarre that your customer services teams don’t communicate with each other! I got sent two new routers because they don’t. I’ll be calling your telephony team and will make use of the complaints procedure.

@TalkTalk worst customer service in existence

@TalkTalk your stupid broadband made us lose in proclubs

@TalkTalk But the set up hasn't changed, only your service and price which makes no sense. I will hopefully be able to test that in the coming days though

@TalkTalk I'll list off all the things done. The answer which is the same every time you ask me is via Ethernet Cable. For both the PS4 and the PC. We swapped routers and were still having the same issue. For a while the internet light was flashing between red and green.

@TalkTalk I can try at some point but it's not very practical due to the set up of the house/our Sky Box. I just want the internet we got when we first moved to you tbh. Was quick and consistent. We're over a year now and the price has gone up but the service has actually gotten worse.

@TalkTalk Hello I had tried to cancel my service a while ago and takes so long that I never managed to do it on a call.

@TalkTalk is the worst internet provider in the UK. Whateva u do don’t sign up with em!!!

@TalkTalk Currently wired mains adapter from the router to reach upstairs. However the wireless items also suffer from the same issue.

@TalkTalk I mean consistent internet would be nice. I get that we're in a dodgy spot so can't get the full 20mbps but for it to drop/down so often is rather frustrating. Doubt you can actually do anything about it unfortunately.

******* shitty a inconsistent internet makes Rocket League actually painful to play. Lag spikes ******* me over constantly. Can't tell if @TalkTalk are just bad or if Stonehaven is just shite.

@TalkTalk It's all come bck on, but dont know for how long, talk talk really needs to sort these issues out, paying for tv and broadband that can be rubbish at times...

@TalkTalk I need to talk to someone about your outrageous hike in price. Someone who won't hang up on me like the last Talk Talk agent.

@TalkTalk I've turned off the router and switched it bck on but nothings still working ie tv guide apps ect even though the lights are all on green , I only use my phone for wifi and I brought an alexia amazon but I can't use it as the internet connection and tv apps r down...

@bt_uk I need your help to clear my dad's landline. Someone has made a mistake with their own account and has given my dad's address instead of the correct one and you've now taken over his landline forcing TalkTalk to close his account.

@TalkTalk is on another level of bad lmao

talktalk hung up on me now what i was trying to canceL UGHSHH

@TalkTalk I received an email from you last week saying that my broadband is having issues and an engineer would have to come out to look at it. But I would have to phone to arrange for that. As I’m deaf, I tried to message you via your app but I had no reply at all. Help please.

@TalkTalk My wife is speaking to someone on the phone lodging a complaint. Apparently a manager will be phoning back.