Is TalkTalk having an outage?

TalkTalk really got me out here almost crying with how bad this customer service is

@TalkTalk the worst company ever. i hate talk talk . i hate them very very very much.

@TalkTalk We were just told today, due to engineer shortage. Today, we called for an update and were told no appointment was ever made, and we don't need one as we have a phone line. Wifi has now come on. The annoyance is the time and day off wasted for an engineer who was never coming

@LAESummerfield Hi Louise, I'm so sorry your mum is receiving calls from us, could you please let me know what the callers are saying? Is your mum currently a TalkTalk customer? Becky

@TalkTalk It's a new service for us. As yet, it hasn't come on, no. The router is all plugged in ready.

@TalkTalk it is currently connected but so slow nothing loads, I am on 4g contacting you

@TalkTalk To be honest i appreciate u trying to help but how can i get out of my contract. I really dont have the time for all this messing around

@TalkTalk two weeks now of constant internet outages. Central Manchester. What is going on please? Your network seems to be in meltdown all over the country.

Hi there @TalkTalk, why did you book us an engineer appointment for our broadband, then today, when my partner has taken a day's holiday to wait in, do you tell us there is no engineer, only automatic line activation? BAD start to our time with you. Regretting the swap already

@TalkTalk You should really update your own staff at the call centres, customers should never be asked to reach for the screwdriver and undo filter sockets. If my disability was worse than it is then I never would have been able to do half these things.

@TalkTalk internet has gone down. Might have to grab a book soon, fancy helping me out here?

@TalkTalk Are you for real? I've just spent 2+ hours on the phone to TallTalk.Ypur office fault manager - Ramil - is unaware. Says it is my socket. Wants to send engineer out in 4days!!!!. Has had me up and down stairs taking sockets/filters on/off etc, Furious!

@TalkTalk do not have phone service, my laptop shows it’s connected but does not even browse let alone download :(

@TalkTalk I was installed 12th September and had no service since and no one will help can you?

@TalkTalk I’m not a customer of #TalkTalk if you read what’s being #written instead of using your #script you would know that. Your #responses are a cause for #concern.

@TalkTalk What i need is for people to stop either lying or making promises thay can't be kept but unfortunately I don't think you can help me with that.

@TalkTalk The service is very slow and drops quite often. When tt troubleshoot they say nothing is wrong. Im paying for fibre but not getting the speed at all

@TalkTalk I called again instead. May as well get my time on the phone to talk talk up to 4 hours over the last 3 days. Let's hope the issue is finally fixed today and then we can start the compensation conversation. That'll be fun!

@TalkTalk ive just been on the the phn to tt and have had the phn put down on me and my issue still not resolved

@TalkTalk have you any issues in Newry Northern Ireland?

@TalkTalk we're a new customer, internet was meant to start 21 Sept, advised later of delay to 24 Sept. Still nothing. What's the deal and when will it switch on? Poor experience so far.

@AnneMalchick Thanks Anne, that doesn't look like one of our numbers so it sounds like this was a scam call, my apologies. If you're not a TalkTalk customer, we'd advise reporting the number to your provider so that they can get this blocked from their network for you. Becky

@TalkTalk We dont use the phone tbh however ive just logged into my account and it says there is an issue with my connection. When i spoke to someone they suggested a hardware fault, surely this is wrong as the website would say the connection is ok if its just hardware

@TalkTalk hi, I have a Youview box. I have updated my router and am trying to switch my box over to the new internet connection but it’s stuck on an endless loop of ‘auto connect’ and won’t let me do anything else, or select anything else. Help?

@TalkTalk My broadband connection has been dropping for about a month now, I was sent new equipment and that hasn’t fixed the problem so it was escalated to the fault management team but when I got in contact I found out it hadn’t been. That was 2 weeks ago and still waiting for a call

@TalkTalk Well, I was kind of hoping @Plusnet could since I've already paid them to switch me over to their service, saving me £20 a month.

@TalkTalk Other people are having issues locally too with your service

@TalkTalk Don't ask silly questions like I said Internet is not here my end for real people reporting issues in meersetyside look at yo feed

@TalkTalk are there issues in Southport area? No internet for 30 minutes

@TalkTalk I’ve been waiting for 6 months for a resolution from TalkTalk regarding a bogus account they are trying to get my 81 year old mother to pay for so get comfy

@TalkTalk @ashlfc1986 Also in Liverpool, also having no luck getting a connection. I think enough people are reporting issues for it to be "known" by now.

@TalkTalk Hi em Normally use a wireless connection, but I've attached the Ethernet cable to see if that helps, but it's still not working

@TalkTalk is your service down in the Merseyside area? Not had any internet connection for at least 30 minutes

@TalkTalk Yes, I'd like to know why your call centre staff can be rude and harass my Fiancé and nothing is done about it?

@TalkTalk Hi guys any service outage in Liverpool? Not been able to connect for around 30 mins

@TalkTalk I'd just think that if someone has tweeted several times about how poor you were you'd want to know why..

@TalkTalk Nope! Last time I called they knew nothing. ONE AND A HALF HOURS OF MY LIFE I WILL NEVER GET BACK #rollonsept2019

@TalkTalk Yes... was routed to a lady in South Africa who went through all the basic stuff to rule out local issues at my end... problem was she had very restricted access to the web so she couldn't run tracert functions to see the issue on your server.. here's the trace in the my tweet..

@TalkTalk I did but it just says error and won't do anything! Like I said it's not working and yes I cleared cookies etc

@TalkTalk Talk Talk seem to be having issues with servers for UK - USA web traffic... Tracert confirms timeout errors on IP address 78.144.11.235 (registered to Talk Talk in Banbury)... I can access non USA sites but GoDaddy is not accessible in Pheonix Arizona via these routers.

@TalkTalk Although the message on the TV is that signal is weak.

I already have. It isn’t getting me anywhere. He should be on your priority watch and emergency response service and yet I’ve been told it will be up to 72 hours response time. Furious at the lack of care for elderly and vulnerable people from @talktalk

@TalkTalk We are on the phone to your customer service AGAIN

@GeorgiaPOWhite We can't prevent another provider from taking over the line, Georgia. All orders are processed by BT Openreach. Have you asked TalkTalk to cancel your services directly?

@TalkTalk We have cancelled our services that we never actually had due to problems on your side, you sent us a bill, we called up to say we have cancelled. You confirmed and now we can’t continue with our new provider because your company have barred the line. We just want WiFi we are...

@TalkTalk @XboxSupport My internet is being hit offline somehow and I'm scared the person responsible has private info like passwords for my bank etc. I've tried sending reply tweets to talktalk but they won't send. It's really complicated but I need help please.

@TalkTalk Hi, I have already tried that and the speeds which I got were the same. We’ve had constant problems with your services we just want what we pay for

@TalkTalk how are you still causing us grief after we have left your appalling service. Then leaving us on hold for over 17 minutes and still on going. This is disgusting, do not use talk talk EVER. Please release our line so we can get WiFi with our new provider.

@TalkTalk I honestly can’t believe this company is still giving us problems and preventing us from having WiFi from any provider. Then having the audacity to keep us on hold for over 15 minutes. Absolutely appalled.

@TalkTalk @TalkTalkBizCare I have nowbeen told the problem will be resolved “anytime up to 72 hours!” Is that what you call high priority care for vulnerable elderly people with medical conditions?! 88yrs old in a wheelchair with complications completely vulnerable with no phone

@TalkTalk @TalkTalkBizCare I have nowbeen told the problem will be resolved “anytime up to 72 hours!” Is that what you call high priority care for venerable elderly people with medical conditions?! 88yrs old in a wheelchair with complications completely vulnerable with no phone

@TalkTalk No. The manager we spoke to told us she was closing our account and that if we left, every other company was terrible and only you were good but considering you can’t get our basic internet to work and we were talked to like dirt.. we can’t wait to leave.

@TalkTalk So one call on a Sunday dinner time is acceptable before dumping the onus on to me? Do bear in mind that this is a complaint already... you’d think you would work a bit harder to speak to me before ‘assuming it’s resolved’ despite doing nothing to resolve it!

@TalkTalk @TalkTalkBizCare @MoneyTelegraph continued...what do I have to do to speak to someone who will do more than give lip service to the fact this is an emergency. His life relies on your phone line, you can’t take three days to fix it !! He is on your emergency watchlist!

@TalkTalk why can I not get on website or sign in? It won't go past oath on web & community tells me my email has wrong characters when it doesn't?

@pemlife @TalkTalk Feel free to DM me with more info if can help. Telecoms companies are just the worst. @TalkTalk included! #poorcustexp

@TalkTalk Well my connection has gone again. I never did receive the callback I was promised. 4th time in under 4 months yet even though you are not providing me the service I signed up for you won't let me cancel!

@TalkTalk internet is goes down in 15 minute intervals. I'm really paying for TRASH

Another week. Another issue with @TalkTalk (who also never called me back about my complaint last week and sent an engineer around without telling me)

Thankfully @ThreeUK has great coverage so I can use the net unlike the clowns @TalkTalk who are great at bills but crap at service