TalkTalk Outage in Newcastle upon Tyne, England

@TalkTalk my dad currently received an email with a code for an amazon echo dot and smart plug but the code comes up as invalid, any idea why this is? Seems to be a common issue with other customers

@TalkTalk what is going on in newcastle. No service at all?

@TalkTalk Hi Talktalk, you requested me to DM you at 09:30 and I immediately did, unfortunately it’s 10:39 and I am still waiting a response. This must be my slow Broadband speed 🤮

@TalkTalk I’m in Newcastle. I can’t do my job without the internet. Like lots of other people at the minute. It’s been down over 8 hours now. Update would be very very useful..

@TalkTalk Tried to log in & My Account but is down so I actually can’t check it to get more info! Can I have some response here please?

@TalkTalk no internet since this morning. Can you advise on what the issue is? Need it for work! Not good..

@TalkTalk Got no wifi in Newcastle upon Tyne. Any idea when the issue will be fixed?

@TalkTalk I am livid. An engineer out to sort issues and you've made it worse. Now my phone says "sorry this number does not have the voicemail service enabled" and I can't make or receive calls! I'm a vulnerable customer and I need my phone! Please get a manager to call.

@ghalasaur @TalkTalk My line test reported issue from house to Exchange and engineer has been called out. DH5 (East Rainton) on Houghton exchange

@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2

@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2

@TalkTalk hello. I cancelled my service with you a month ago. My contract ends in two days but you're billing me for another month. Surely this isn't correct?

@TalkTalk The BritBox one is sometimes so slow. It also crashes.

Hello @TalkTalk are there network problems on the SR3 area today ? Connection keeps dropping !

@TalkTalk It's back now. Could someone please still call me? Quite a few problems recently so still not happy.

@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

@TalkTalk My connection in Newcastle has been dropping regularly for the last week. It's been really bad today, every hour I lose internet connection and have to reset the router. Not ideal when trying to WFH. Any idea what the issue is...?

@TalkTalk I'm listed as one of your vulnerable customers. How long is this likely to be down for?

@Tracy_JD @TalkTalk Same here. Absolutely ridiculous service. I hope we're getting compensation as this is their fault.

@TalkTalk is there a problem with service in county durham today? Internet off all day

@TalkTalk No. I want this resolved publicly. The THREE previous times I've pm'd you in the past, about the same issues, you've denied any responsibility. Tell me what you plan to do

There is appalling customer service from some ISP's then there is downright utter shite like @TalkTalk

@TalkTalk @OpenreachHelp thanks to your incompetence I'm currently without any internet. Useless service

@TalkTalk @TalkTalkGroup Why is my Internet repeatedly dropping in and out in South Wales? Not good. Please advise. Wait... Don't tell me. There's no problem that you are aware of right? #customerexperience #customersatisfaction #Unhappycustomer 🤬🤡🤡

@TalkTalk @TalkTalk YOUR #ripoffbritain Just do the right thing! READ Mr Hamsa Hersi Review on Trustpilot AND THEN tell me WHAT YOUR going to do for him?! DO NOT SAME ME FAKE HELP GENERIC MESSAGES/REPLIES!!!

@TalkTalk is there an issue with your services in hartlepool north east ????????????

@TalkTalk Internet down in Chelmsford CM2 9HU. Is this a know issue?

@didoharding If you are appointed to run @NHSEngland then I can only imagine the angry backlash that will follow. Is it worth it just to fail upwards? Angry TalkTalk customers will have nothing on this.

Weird that since faster broadband deals have become available, our "unchanged" service with @TalkTalk seems to have got slower. TV never used buffer before ...

@SkyUK @TalkTalk u guys have sustainable internet which won’t rob me of my money due to lack of customer service cough @virginmedia