TalkTalk Outage in Houghton-Le-Spring, County Durham, England

@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2

@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2

@TalkTalk hello. I cancelled my service with you a month ago. My contract ends in two days but you're billing me for another month. Surely this isn't correct?

@TalkTalk The BritBox one is sometimes so slow. It also crashes.

Hello @TalkTalk are there network problems on the SR3 area today ? Connection keeps dropping !

@TalkTalk It's back now. Could someone please still call me? Quite a few problems recently so still not happy.

@TalkTalk my area Sr8 4qq. Is that down for Internet?

@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

@TalkTalk My connection in Newcastle has been dropping regularly for the last week. It's been really bad today, every hour I lose internet connection and have to reset the router. Not ideal when trying to WFH. Any idea what the issue is...?

@TalkTalk I'm listed as one of your vulnerable customers. How long is this likely to be down for?

@Tracy_JD @TalkTalk Same here. Absolutely ridiculous service. I hope we're getting compensation as this is their fault.

@TalkTalk is there a problem with service in county durham today? Internet off all day

@TalkTalk Internet down in Sr8 area any idea on how long for?

@TalkTalk get ur ******* internet sorted I'm sick of it crashing I pay good money for using a service that's is shite

@TalkTalk have the issues with the BT fire now been fully resolved? If they have, can you please take my landline off redirect to my mobile?

@TalkTalk Hi @TalkTalk , I am in NE83EB and internet is down as well for more than hour. I can’t work without that

TalkTalk internet down Sunderland area..... Anyone else ?

Course BT & TalkTalk’s WiFi is down today

@TalkTalk internet down for 45 min . NE34

@TalkTalk just the name of a better service provider will do thanks. Can you assist?

@gavin_poulton Hi Gavin, totally understand this is frustrating for you. We have been speaking with our own customers who are also customers of TalkTalk. They mention TalkTalk has offered them technical support to resolve the issue on their side. Hope this helps. Thanks, Megan

@TalkTalk So how long @TalkTalk till you reply? Your help, which you offer, is being called upon.

@TalkTalk can you please reply to my DM And there seems to be an outage across London but no one is admitting

I'm sure I'm not the only one today that is complaining about #TalkTalk breaching their fixed term contracts with the April price hikes. They are an utter joke, and even more unhelpful via phone. We fix our terms for a reason, to keep costs down. How is this even legal?!

@mrmarksteel I'm always shouting *******. Usually with some other expletives. Saying that just off to give TalkTalk some ****.

My call back for today has been changed again by text message. This is taking the ******* piss and I still have no broadband at all. Your company is taking me for a bloody fool. I want either my Internet sorted by the end of today or I am not paying for your service @TalkTalk

@ruarii23 @TalkTalk Yeah same been trying to get the to fix my non internet service since it was first installed in October. @talktalk are a bunch of cowboy scam artists and the customer service team literally do nothing to help!

@TalkTalk please talk talk to me. This is stressful and bad service. No update , no communication #CustomerService #badservice

@TalkTalk I want to cancel my broadband

@TalkTalk One of the worst customer service telephone system, poor voice quality and call drops after a long wait.