TalkTalk Outage in Spennymoor, County Durham, England

@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2

@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2

@TalkTalk hello. I cancelled my service with you a month ago. My contract ends in two days but you're billing me for another month. Surely this isn't correct?

@TalkTalk my area Sr8 4qq. Is that down for Internet?

@TalkTalk is there a problem with service in county durham today? Internet off all day

@TalkTalk Internet down in Sr8 area any idea on how long for?

TalkTalk internet down Sunderland area..... Anyone else ?

@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all

@TalkTalk Hi ‘Fernan’, as much I’d like to get the very best service, I’m afraid you fall very very far short of providing that

@faulknerdrew @TalkTalk @TalkTalkGroup I’ve been having similar issues. Their staff haven’t got slightest idea! Rang and cancelled today and switched to Sky. Was still in contract but they said they’ve waived it. We’ll see what happens when I get my final bill, not holding my breath

I’m sure everyone will be pleased to know I am no longer a @TalkTalk customer. Never felt better

@TalkTalk I have numerous times and you don’t reply. Terrible company with useless staff

@Ray_Delauney @TalkTalk I wouldn’t bother. They are horrific. Been having issues with them since the lockdown started and still no further forward. They are now threatening to affect my credit rating even though I have made payment on my account

@DampServices @TalkTalk Bad time to get cut off at the moment. Waited for 6 hours on hold the other week. Said it was sorted, Problem still not resolved

@TalkTalk @kevinleebennett Mine and the service you are providing has been horrific but you won’t reply to me

@jacarandachick @TalkTalk @Ofcom So bad! I knew talk talk customer service was terrible but was tempted by fast speeds and a relatively low price! Disappointed now!

I am so done with @TalkTalk fibre broadband, barely stays connected for 5mins and when it does the speeds are worse than shit! Can't wait for my @VodafoneUK fibre router to arrive, should never have changed!! #AvoidTalkTalk

@TalkTalk You've got to be taking the mick. I spend half an hour on the phone with a stupid advisor who hasn't done her job!!!!!

@TalkTalk I'm speaking to an advisor now who asked me to spell things phonetically, yet she can't spell phonetically herself... I'll DM if she can't help, which by the way this call is going... She can't

@TalkTalk I’ve not been able to access my emails (in webmail or in iPhone app) since Monday, it says my password is incorrect. I’ve tried re-setting the password.....but it still says password is incorrect! Help please!

@TalkTalk I'm here trying to watch porn and your ******* **** wifi cuts off. Fix your ******* servers... now i got blue *****

@TalkTalk If talk had been investing into the network, my old standard broadband would have continued working which had been working for years which suddenly stopped working forcing me to upgrade

Sick of @TalkTalk WiFi, deffo cancelling after it going down for like the 7th time URGH someone recommend me some GOOD WIFI

@TalkTalk Please help me to cancel my contract. I have been trying to contact since 1 March and I don't own the property anymore so don't want to be billed for time I havent used. Please reply!!! I have tweeted before.

@TalkTalk @extoad You lot are full of ****!!! You thieving ********! Cant wait to be done with you!

@TalkTalk I've been trying to contact you to cancel my contract as I've moved house but I cannot get through to you any which way...I'm worried you'll bill me for time after I left the property...help please!

@BanahanJayne @MoneySavingExp @virginmedia It sounds to me like you’ve got tv in that package, broadband on its own wouldn’t be so expensive. Whatever get out of it penalty free & maybe try Plusnet or TalkTalk (who I use,) there’s no difference in the service speeds, it’s just customer support that’s lacking. Good luck.

@TalkTalk Yes, could you please cancel the engineer appointment ?

@TalkTalk It looks like I was wrong, service has come back now thanks for the support

@TalkTalk I don’t even know who was at fault tbh. I was just told Open reach were arriving tomorrow at TalkTalks expense but the issue was miraculously resolved without explanation or who was at fault. Who would I see re compensation?