TalkTalk Outage in Durham, England

Came home to the awful news about Mark Hollis. Can't believe he's gone, I hope he knew how much he and his music were loved. #MarkHollis #TalkTalk

@TalkTalk Hi guys. Can you confirm loss of service for Seaham (SR7) as both myself and parents without broadband. I’ve been told my router is faulty but parents told to turn off for 30 mins and try again.

@TalkTalk @TalkTalkBizCare cancel your contracts with these liars !!! Customer service doesn’t count

@livvi_MH @TalkTalk Pointless. I’ve no doubt You’ll wait longer than the 10 day refund for the complaint to be dealt with.

@TalkTalk customer service over the phone is terrible. Can’t understand a word anyone says and I’m no further forward.

@TalkTalk It’s still not working. Can’t use the phone either.

@Choosing_Hope29 @bt_uk @TalkTalk @Plusnet @EE Apparently it's @WeAreOpenreach who have the govt contract. I am so angry at how much time I am spending trying to sort this issue out - in 2018... I don't want to be forced to leave the cottage, but without broadband, I can't stay.

@TalkTalk are crap, shit service and worse support

@TalkTalk literally the worst customer service ever.

@TalkTalk is there an issue in the Sunderland area?

@TalkTalk @mjgarrity72 My email is the same. Must be an issue @TalkTalk

@TalkTalk I’ve been waiting since Saturday for my broadband to be fixed. I don’t seem to be getting anywhere with you “live chat”. Can you help

@rochie87 @TalkTalk Ionly recently had problems with them. If they won't change the details over then hopefully David will cancel it. Don't think he will sort it any time soon though as he again just doesn't care. Can't be doing this every month. Wanna see if I get another at 21:52 😂

@Dinky_Dee @TalkTalk Jesus. I don’t know how u cope with them. Best thing I did was leave them. Never known a company as shit as what they are

@TalkTalk I've been using the text support today the disclaimer says there may not be an immediate reply I replied to a question at around 4.30pm it's 20.48 pm and I have just had a text back I'm tired I'm going to bed they will have to wait a bit longer for my reply

@talktalk following on from a complaint escalated to the CEO office, refusing my refund for 3 months of absolute stress from your company and crediting my account!! I’m not a customer. Please listen to your recorded phone calls . Seriously angry at your total lack of service

@rochie87 @TalkTalk It's like talking to a brick wall with him. I've been trying to get this changed over since september. They have now changed the contact details but not the name, email or debt card so the account is still in his name. told him to sort it or cancel it bcoz I'm getting sick of it

@TalkTalk I'm paying for a service and not getting one. Upload speed is so slow I can't watch catch up tv. #unhappycustomer #poorcustomerservice

@TalkTalk I already spoke to someone earlier to cancel it, but I’ve still been charged for longer than I should have been and at a hugely inflated price compared to my original plan. Being told “the systems were updating” being a reason for not being able to contact me is also a joke.

@TalkTalk My internet connection keeps disconnecting. Got a new router sent out and upgraded the broadband to see if that would fix it but I’m still getting the same problem. I use a now tv stick via WiFi and the connection is to weak to hold the connection.

@TalkTalk terrible service.... just been on hold for 2 hours to 3 different supposed technical support advisors.... all I wanted to do was move an appointment.... 😡😡😡 @dan