TalkTalk Outage in Durham, England

@TalkTalk You've got to be taking the mick. I spend half an hour on the phone with a stupid advisor who hasn't done her job!!!!!

@TalkTalk I'm speaking to an advisor now who asked me to spell things phonetically, yet she can't spell phonetically herself... I'll DM if she can't help, which by the way this call is going... She can't

@TalkTalk I’ve not been able to access my emails (in webmail or in iPhone app) since Monday, it says my password is incorrect. I’ve tried re-setting the password.....but it still says password is incorrect! Help please!

Came home to the awful news about Mark Hollis. Can't believe he's gone, I hope he knew how much he and his music were loved. #MarkHollis #TalkTalk

@TalkTalk Hi guys. Can you confirm loss of service for Seaham (SR7) as both myself and parents without broadband. I’ve been told my router is faulty but parents told to turn off for 30 mins and try again.

@TalkTalk @TalkTalkBizCare cancel your contracts with these liars !!! Customer service doesn’t count

@livvi_MH @TalkTalk Pointless. I’ve no doubt You’ll wait longer than the 10 day refund for the complaint to be dealt with.

@TalkTalk customer service over the phone is terrible. Can’t understand a word anyone says and I’m no further forward.

@TalkTalk It’s still not working. Can’t use the phone either.

@Choosing_Hope29 @bt_uk @TalkTalk @Plusnet @EE Apparently it's @WeAreOpenreach who have the govt contract. I am so angry at how much time I am spending trying to sort this issue out - in 2018... I don't want to be forced to leave the cottage, but without broadband, I can't stay.

@TalkTalk are crap, shit service and worse support

@TalkTalk literally the worst customer service ever.

@TalkTalk is there an issue in the Sunderland area?

@TalkTalk @mjgarrity72 My email is the same. Must be an issue @TalkTalk

@TalkTalk I spend half an hour on hold trying to cancel and you tell me to phone back tomorrow...I want a call back tonight! I’m done with you and your useless service

@flowergirl_lon @TalkTalk According to them o have to pay £40 call out fee for an enginnwr, I’ve asked for a manager to call, for an email and absolutely nothing! Appalling customer service so far

@irishayesha @TalkTalk It’s on them, they have to pay you £8 a day after 48hrs with no internet. Automatically happens in 30 days.. right result when my Now TV signal dropped.

@TalkTalk my internet hasn't worked for 3 days and no body at customer services has helped

@TalkTalk Are there issues with set boxes at the moment. Mines been terrible for about a week. Freezing several times a day especially when watching a recording, not recording. Reset it tonight and it's still "starting up" 20 mins later.

Being an adult sucks, trying to set up broadband is a nightmare and @TalkTalk randomly cancelling the order is not helping in the slightest

@TalkTalk Hi Becky, ironically I've just run a test and the download speed is 10.4, upload 0.45 which I'm actually quite happy with. But it's been down as low as 0.2 download, at which point I regularly need to use 4G instead of my internet. It's inconsistent and frustrating.

@DanjayMw BT was good for about a year until I was getting slowed down now I'm with talktalk my connection never gets slowed down.

@TalkTalk still waiting for a call back I was told would be today, this was 7 hours ago and still waiting. Funny feeling yet again I have been lied to by your customer services.

@TalkTalk I’ve switched to @virginmedia and asked on here if I needed to cancel in writing and was told no. A month or so ago I spoke to someone on live chat and they said the same and said contract would end on 11 June when Virgin took over. I’d like confirmation this has happened