TalkTalk Outage in Birtley, County Durham, England

@TalkTalk I’m in Newcastle. I can’t do my job without the internet. Like lots of other people at the minute. It’s been down over 8 hours now. Update would be very very useful..

@TalkTalk Tried to log in & My Account but is down so I actually can’t check it to get more info! Can I have some response here please?

@TalkTalk no internet since this morning. Can you advise on what the issue is? Need it for work! Not good..

@TalkTalk Got no wifi in Newcastle upon Tyne. Any idea when the issue will be fixed?

@TalkTalk I am livid. An engineer out to sort issues and you've made it worse. Now my phone says "sorry this number does not have the voicemail service enabled" and I can't make or receive calls! I'm a vulnerable customer and I need my phone! Please get a manager to call.

@ghalasaur @TalkTalk My line test reported issue from house to Exchange and engineer has been called out. DH5 (East Rainton) on Houghton exchange

@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2

@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2

@TalkTalk hello. I cancelled my service with you a month ago. My contract ends in two days but you're billing me for another month. Surely this isn't correct?

@TalkTalk The BritBox one is sometimes so slow. It also crashes.

Hello @TalkTalk are there network problems on the SR3 area today ? Connection keeps dropping !

@TalkTalk It's back now. Could someone please still call me? Quite a few problems recently so still not happy.

@TalkTalk my area Sr8 4qq. Is that down for Internet?

@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

@TalkTalk My connection in Newcastle has been dropping regularly for the last week. It's been really bad today, every hour I lose internet connection and have to reset the router. Not ideal when trying to WFH. Any idea what the issue is...?

@TalkTalk I'm listed as one of your vulnerable customers. How long is this likely to be down for?

@Tracy_JD @TalkTalk Same here. Absolutely ridiculous service. I hope we're getting compensation as this is their fault.

@TalkTalk is there a problem with service in county durham today? Internet off all day

@TalkTalk Internet down in Sr8 area any idea on how long for?

@TalkTalk get ur ******* internet sorted I'm sick of it crashing I pay good money for using a service that's is shite

@TalkTalk @Azaernixi_666 If so, why does everyone I know with a different internet provider have a connection but everyone I know with talktalk doesn't??? This a talktalk problem not the exchange

@santilofish £18/month :) talktalk were going to put ours up to £19/month and still not fix our line problem, so we switched to plusnet. Happy so far, but 🤞

@TalkTalk You must know that your email servers are down? They are now working OK again. But that is FIVE HOURS without being able to send emails via Outlook. That is the 3rd time this month this has happened. Seriously ‘not good enough’

@TalkTalk I’m in Newcastle. I can’t do my job without the internet. Like lots of other people at the minute. It’s been down over 8 hours now. Update would be very very useful..

@TalkTalk This is beyond a joke now!!! Surely you must of found the source of the problem?

Wifi down since 11am so I haven’t been able to spend any of my hangover binge watching Sons of Anarchy. I’m absolutely foaming. **** you @TalkTalk

@TalkTalk I am fed up with this crap service keep cutting my WiFi I think it’s time I’ve found a new broadband provider

@TalkTalk my internet is down at least 4 times every single day. This is despite the BIG increases in my bill for the same rubbish wifi! I turn the router on and off constantly and it fixes it for about an hour and it’s down again! I can’t log in to my account to speak to anyone

@TalkTalk Tell you what, to give you context - had an o2 dongle, years ago. Fit in my pocket it did, honestly amazing - could use it everywhere, on trains, in bars, never once had an issue. It outperformed your router much like an olympic athlete would outperform a corpse. **** service.

@TalkTalk Tried to log in & My Account but is down so I actually can’t check it to get more info! Can I have some response here please?