TalkTalk Outage in South Shields, South Tyneside, England

@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2

@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2

@TalkTalk hello. I cancelled my service with you a month ago. My contract ends in two days but you're billing me for another month. Surely this isn't correct?

@TalkTalk The BritBox one is sometimes so slow. It also crashes.

Hello @TalkTalk are there network problems on the SR3 area today ? Connection keeps dropping !

@TalkTalk It's back now. Could someone please still call me? Quite a few problems recently so still not happy.

@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

@TalkTalk My connection in Newcastle has been dropping regularly for the last week. It's been really bad today, every hour I lose internet connection and have to reset the router. Not ideal when trying to WFH. Any idea what the issue is...?

@TalkTalk I'm listed as one of your vulnerable customers. How long is this likely to be down for?

@Tracy_JD @TalkTalk Same here. Absolutely ridiculous service. I hope we're getting compensation as this is their fault.

@TalkTalk is there a problem with service in county durham today? Internet off all day

@TalkTalk get ur ******* internet sorted I'm sick of it crashing I pay good money for using a service that's is shite

@TalkTalk have the issues with the BT fire now been fully resolved? If they have, can you please take my landline off redirect to my mobile?

@TalkTalk Hi @TalkTalk , I am in NE83EB and internet is down as well for more than hour. I can’t work without that

TalkTalk internet down Sunderland area..... Anyone else ?

Course BT & TalkTalk’s WiFi is down today

@TalkTalk Down in NE25. Any update on when the problem will be fixed?

@TalkTalk internet down for 45 min . NE34

@TalkTalk just the name of a better service provider will do thanks. Can you assist?

@TalkTalk assistance with what? I've spent 90 mins from a mobile talking to a 'customer service advisor' in the Philippines sorting out a fault (your fault) on a landline.. it eventually got booked.. what do you want to assist me with?

@TalkTalk Try telling this to your CEO'S office staff,Anybody thinking of joining @TalkTalk make sure you have patience an the ability to understand their Customer service agent's #avoid

@TalkTalk Yes it has been a repeating issue over the past few days. When it first happened I thought it was a one off

@OpenreachHelp Yes it's effecting bt, sky,plusnet and talktalk. There was damage to a green internet cabinet but 3 months to fix it? Really?

@TalkTalk This issue was resolved so that I could send emails using my phone. However since Friday evening I have not been able to send or receive emails on m desktop or laptop using my tiscali email through outlook. It is saying “cannot connect to incoming server”.

@TalkTalk is the picture of Stephen, the guy who writes you help articles, the actual person? If so then it explains why they are so poor #dogdoessupport

@TalkTalk how can you sell a 24x7 service but then offer no telephone or chat support? #leavingassoonaspossible

@TalkTalk what is the point of your "service"? #don'ttalktalk #can'ttalktalk #pleasetalktalktome

@TalkTalk no Internet to speak of since Friday. Router rebooting every few minuted to tick your availability box but not helping me. Chat bust no telephone support - what am I paying for?

@TalkTalk I'm having problems with my WiFI (in as many days). Are there any issues in the KT (Kingston area)?

@TalkTalk could someone explain to me why every customer has to go through a system of computer answer and responses for minutes and then after all this messing around to get you to the supposed correct person you are then told sorry we are closed, talktalk is a joke