TalkTalk Outage in Glasgow, Scotland

So @TalkTalk please help me change my contract back to what it was originally and then let me cancel so I can actually find a provider that lets me use the internet in my own home.

@TalkTalk worst customer service ever! Wrongfully charged for engineer visit that was cancelled, fraud on my account, Data Protection breaches and 10 days without internet there answer hard luck!! @BBCNews @MailOnline @SkyNews

@TalkTalk Hi Charlotte, I eventually got a resolution but had to contact TalkTalk on an app on my phone. A new router has been ordered. I hope for a significant improvement in service. Ref is REP-5460833.

I wasted an hour of my Sunday trying to “chat” online on 4 attempts with @TalkTalk customer service. My broadband is very slow and drops out frequently. Woeful customer service from a communications company. I will cancel my contract if I ever get to “speak” to someone!

@TalkTalk you are the WORST company I have ever ever dealt with in my life, left on hold for 59 minutes after someone else has cancelled my order and not one of your colleagues have a clue what to do so just hang up on you 😂 SHAMBLES

@TalkTalk How am I not surprised. Regular occurrence. Pathetic useless service. How you have any paying customers I’ll never understand.

@ImSamSquire @Gemma_Fox @TalkTalk @NOWTV @EE You never started 👀

@Gemma_Fox @ImSamSquire @TalkTalk @NOWTV @EE I have them too, mine has been fine so far. My parents had Talk talk and said it was awful and they don’t even have a clue about speeds etc

Ha! @TalkTalk will be bankrupt by the end of the year! Their shitty service is going to finally start costing them!

@TalkTalk I have 2 connected, the service has been poor since I got it, I turn the box off for 5 mins and the same thing happens

@TalkTalk have the worst customer service I’ve ever experienced in my life. Also having my business broadband down for over 3 days with no sign of it being fixed is ******* horrendous.

Don’t normally do this but @TalkTalk are a shocking company to deal with I’d advise people against using them at all costs customer services are useless aswell you just go round in circles with them

@TalkTalk Yeah finally. Bit late after wasting my entire weekend on youse refusing to fix it. I'll be switching to sky.

@TalkTalk New router arrived. Everything connects but the internet still doesn't work.

@TalkTalk Nothing thats the point.. its the money i have wasted taking days off work waiting on ur engineers who dont turn up i have lost over 300£ being with your company since September last year and compensate me 18£ what a joke NEVER AGAIN

@TalkTalk is there a possibility that the services will ever be smooth running in the G75 area. Completely fed up of the quality of service🙄

@TalkTalk Yes, no ones actually stated what the problem is, or how long it will take so solve

My experience of @TalkTalk in a nutshell! Loading then my TV freezes at which point I have to reset every time I watch any player on youview. I’ve literally stopped watching television! Counting down the days till I can end this contract once and for all!!

@TalkTalk This is all part of the problem Zach - if you really wanted to know you would get someone to call me - even the manager I was speaking to never called me back! - I’ll just write to your CEO

I don’t use Twitter a lot but I need to post this about @TalkTalk - it’s truly the worst customer service experience I have ever had - my mum has dementia and their lack of empathy regarding this is staggering - I’ll be writing to there CEO in due course

@EE I’ve only had he WiFi for a couple of weeks I had the same problem with talktalk so moved to bt and had no problem with them but swapped to EE as bt had put their price up.

@TalkTalk Having issues with my internet today it’s constantly knocking me off ,router is flashing non stop ,can see on this thread many ppl up & down the country are having similar issues. Also has this issue got anything to do with scam calls saying internet being disconnected

@TalkTalk Having issues with my internet today it’s constantly knocking me off router is flashing non stop , are you having issues in the Glasgow area too as I can see on this thread many ppl up & down the country are having similar issues

@TalkTalk @TalkTalkTV shocking customer service was told that I don’t need my old broadband box nobody told me to keep the attached power line adaptor &now your saying it my fault and it will £55 to replace it!! No chance I will be cancelling my broadband with you! @bt_uk @SkyUK

@TalkTalk @TalkTalkTV shocking customer service was told I don’t need my old broadband box,but nobody told me to keep the attached power line adaptor& now your saying it my fault & it will £55 to replace it!! No chance I will be cancelling my broadband with you!@bt_uk@SkyUK

@_j_a_campbell Oh crap I meant to tweet this to TalkTalk. Oops aha.

Another 35 mins wasted trying to resolve a simple issue with @TalkTalk By far the worse customer service and broadband ever. #avoid

@TalkTalk Too late. I will be cancelling my services with Talk Talk. The customer service is enough to make me leave.

@TalkTalk The worst customer service ever! The issues I have have never been resolved nor have I not spent over an hour on the phone to get nowhere. Awful awful awful.

After the annoyance of traffic wardens and the dismay of watching fall out boy, a real positive of today is that my new broadband connection with Vodafone is 100000% better than the old talktalk one so life ain’t all bad

@TalkTalk I haven't moved there yet that is the problem you switched me a month to early

@TalkTalkGroup @TalkTalk I have now been without phone or internet for 4 days due to your error with my home move and now no one can tell me when it will go back on I need to wait another 72 hours for customer services to call me #getitsorted #talktalk #worstservice

@TalkTalk Yeah that's not working all that great either.

@TalkTalk my WiFi has been running really slow the past few days, it struggles to load YouTube videos etc. I've tried resetting it but no help. Any recommendations?

@TalkTalk Going in circles with your non UK call centre. Trying to get info on an installation today. Engineer whose no. was given says he’s no longer on the job. Help?

@TalkTalk No, nothing at all. Full of empty promises of a call back. Incident (180719-000868) registered officially today.

@TalkTalk Absolute disgrace of a service lately. Can't get a letter of deadlock on request. Now more than 5 working days since I was promised it. Not sure how many emails need sent to the "CEO office" . Your in breach of OFCOM regulations preventing issuing the deadlock letter.

@TalkTalk your customer service is appalling. I've spent 45 minutes on the phone so far getting nowhere for a complaint I've lodge that's gone unresolved 3 times. All I want is an engineer to come and look at it. I'm disgusted in the service provided.

why when you call @TalkTalk for a new deal after the end of your contract period they say they are transferring you to their "Loyalty" department who give you the exact same offer that anybody can get. Great "Loyalty" after 6 or 7 years of being a customer.

I’m melting, so watching telly. Then boom, @TalkTalk goes off (again). I question what I’m paying for. It’s meant to be super fast, it never is. And the regularity of outages is ridiculous 🙃. #talktalk

Internet consistently goes out for days, TalkTalk send a new router which doesn't fix it, an engineer comes round and replaces the master socket, internet is fine for a few days then today it's gone out twice...

@TalkTalk Would like an update in the current situation, forget currently experiencing issues with services... Try going for the service is not there... No more of this ASAP nonsense... People need WiFi to work play and get peace... Such a shambles.

@MartinSLewis @thismorning I rang up TalkTalk as my internet was so slow. I was paying £32 a month. I now pay £22.50 a month for fibre, super fast broadband. Pays to call!

@LindseyFlood_x @TalkTalk It's shocking, there must be some kind of update on an eta, that's almost 12hrs now since it went down....

@TalkTalk Still not working its a joke we have to pay for this aswell

@TalkTalk What about the ardrossan exchange problem, no communication absolutely disgraceful

@weecman @TalkTalk Terrible how we have had no further response to the problem, hope it's a big refund for all customers

@TalkTalk Had an engineer booked, rang to cancel saying I have to pay £65. Reason for cancelling was internet was now working however after complaining about cancellation fee internet now conveniently doesn't work again!!!

My WiFi has been down since 11:55 this morning, the usual connection is already as slow as a week in the jail as it is never mind it now not working at all. Absolute travesty - @TalkTalk #Ardrossan