TalkTalk Outage Report in Sunderland, England
Why is my TalkTalk service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sunderland come from postal codes DH5 .
TalkTalk offers broadband internet (ADSL), television (IPTV) and home service. TalkTalk also offers mobile phone and mobile internet service as mobile virtual network operator using the Vodafone wireless network.
Full Outage Map
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of TalkTalk reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at TalkTalk. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TalkTalk users through our website.
- Internet (64%)
- Wi-fi (16%)
- E-mail (9%)
- Total Blackout (7%)
- Phone (4%)
- TV (1%)
Live Outage Map Near Sunderland, England
The most recent TalkTalk outage reports came from the following cities: Sunderland, Wallsend, Jarrow, Gateshead, South Shields, Newcastle upon Tyne, and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland
|
8 days ago | |
|
Wallsend
|
Internet | 8 days ago |
|
Jarrow
|
Internet | 8 days ago |
|
Gateshead
|
Internet | 8 days ago |
|
South Shields
|
Wi-fi | 8 days ago |
|
Newcastle upon Tyne
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TalkTalk Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@TalkTalk I'm having an issue with my telephone line. After being on a call for 5 minutes, I then can't hear anyone. Tried plugging in direct to the wall socket and it's the same. I'm one of your vulnerable customers so I'd appreciate a quick response.
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Aaron (@aaronbetts9484) reported from Birtley, England@TalkTalk my dad currently received an email with a code for an amazon echo dot and smart plug but the code comes up as invalid, any idea why this is? Seems to be a common issue with other customers
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Penny_Middleton (@penn_middleton) reported from Durham, England@TalkTalk renewed my contract on Friday 30th but for some reason my internet cut off. Your service team says it would be available today but still nothing. No idea why it was cancelled in first place. I've been a customer for over 10 years!
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Jo Lawton (@Jo7Lawton) reported from Seaham, England@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2
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nikki (@nikkicrowley1) reported from Walker Gate, England@TalkTalk Tried to log in & My Account but is down so I actually can’t check it to get more info! Can I have some response here please?
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Tara Brotherton (was Clark) (@clarktara23) reported from Newcastle upon Tyne, England@TalkTalk please call me. Ive called multiple times and when getting put through to the hardware dep of tech help the phone call goes dead, cut off. It takes so long just to get through to your department
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nikki (@nikkicrowley1) reported from Walker Gate, England@TalkTalk I’m in Newcastle. I can’t do my job without the internet. Like lots of other people at the minute. It’s been down over 8 hours now. Update would be very very useful..
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CompareSoftware 🌱 (@CompareSoftware) reported from Newcastle upon Tyne, England@Andy_Kinnear I cant help feeling that Dido is a distraction, a professional fall guy, career scapegoat but then again that which the God's wish to destroy they first put Dido in charge, TalkTalk, Test & Trace, Cheltenham Festival super-spreader event.
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Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@TalkTalk I always ask you to email me the chat transcripts. I never get them. Nothing in spam or junk. Why?
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𝘢-h𝘢's Biggest F𝘢n! (@billmiddlemas) reported from East Rainton, England@ghalasaur @TalkTalk My line test reported issue from house to Exchange and engineer has been called out. DH5 (East Rainton) on Houghton exchange
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nikki (@nikkicrowley1) reported from Walker Gate, England@TalkTalk no internet since this morning. Can you advise on what the issue is? Need it for work! Not good..
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Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@TalkTalk The BritBox one is sometimes so slow. It also crashes.
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Adam Tones (@adamtones92) reported from Pelton, England@TalkTalk I’ve had no WiFi for the last 2 hours. Signal has been shocking for the last couple of weeks. Can someone help?
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Les Burridge (@lesburridge) reported from Wallsend, England@TalkTalk Hi Talktalk, you requested me to DM you at 09:30 and I immediately did, unfortunately it’s 10:39 and I am still waiting a response. This must be my slow Broadband speed 🤮
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Ruth Patterson (@R_PATT_) reported from Walker Gate, England@TalkTalk Got no wifi in Newcastle upon Tyne. Any idea when the issue will be fixed?
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fatbloke (@fatbloke70) reported from Whickham, England@TalkTalk what is going on in newcastle. No service at all?
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Robby #StayHome #SaveLives (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@TalkTalk I am livid. An engineer out to sort issues and you've made it worse. Now my phone says "sorry this number does not have the voicemail service enabled" and I can't make or receive calls! I'm a vulnerable customer and I need my phone! Please get a manager to call.
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Jo Lawton (@Jo7Lawton) reported from Seaham, England@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2
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Jo Lawton (@Jo7Lawton) reported from Seaham, England@TalkTalk hello. I cancelled my service with you a month ago. My contract ends in two days but you're billing me for another month. Surely this isn't correct?
TalkTalk Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Cullen (@artesea) reportedEmail from @TalkTalk claiming that "We remain committed to providing all of our customers with the best value connection compared to our competitors" because they are putting their price up by only CPI+3.7% and not CPI+3.9%. CMA really need to crack down on in contract rises.
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Ben Stephenson (@BenToTheFuture) reported@TalkTalk Sent a dm last night, need my problem resolved ASAP!!
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Volley Design (@volley_design) reported@TalkTalk Booked an engineer visit, booked time off work and the engineer doesn't turn up? No communication and your support line just keeps hanging up...
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thefoodbae (@TheF00dBae) reported@TalkTalk There’s nothing you can do to help today, tomorrow, day after, next month, next year, not ever.
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thefoodbae (@TheF00dBae) reportedWould happily & very easily wish talktalk internet on my worst enemies, they deserve worse than what I experienced with them, the evil talktalk have done is enough
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Poet: sometimes. She / her. (@lesley_storm) reported@TalkTalk It would be great if I were able to cancel my service without two security checks, and endless questions about why. That was really oppressive.
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C.A (@only_ca1) reportedIt’s always @TalkTalk to be down, this is a myth pay money for internet that goes down for what
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Liberty Trade Cars Ltd (@LibertyCarsLTD) reportedWorst customer service ever experienced @TalkTalk @TalkTalkGroup spent one full hour on phone and they end up hanging up on me! Trying to cancel my home broadband with one week of line going live becuse I am not getting any connection and they try to charge me for cancellation!
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Martin (@MartinV1302) reported@TalkTalk Just wondering if you have any known issues in Chorley (PR7 2LA) ever since the storms mine and my neighbours Internet connection keeps dropping out and disconnecting from devices, yet speeds are what they should be. Its getting frustrating now
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Marty (@MartyUTG) reported@TalkTalk whats actually going on with your customer service, absolutely shocking 3rd day in a row calling and getting nowhere just been told to call openreach because yous don’t know what your doing. is there even a complaints line or someone without a 5 sec delay on the phones?