TalkTalk Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes DH5.
TalkTalk offers broadband internet (ADSL), television (IPTV) and home service. TalkTalk also offers mobile phone and mobile internet service as mobile virtual network operator using the Vodafone wireless network.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of TalkTalk reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at TalkTalk. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TalkTalk users through our website.
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Internet (60%)
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Wi-fi (16%)
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E-mail (8%)
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Total Blackout (8%)
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Phone (6%)
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TV (2%)
Live Outage Map Near Sunderland, England
The most recent TalkTalk outage reports came from the following cities: Sunderland, Hebburn, Newcastle upon Tyne, Gateshead and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Hebburn |
Internet | |
| Newcastle upon Tyne |
||
| Gateshead |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TalkTalk Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Tara Brotherton (was Clark)
(@clarktara23) reported
from
Newcastle upon Tyne, England
@TalkTalk please call me. Ive called multiple times and when getting put through to the hardware dep of tech help the phone call goes dead, cut off. It takes so long just to get through to your department
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Penny_Middleton
(@penn_middleton) reported
from
Durham, England
@TalkTalk renewed my contract on Friday 30th but for some reason my internet cut off. Your service team says it would be available today but still nothing. No idea why it was cancelled in first place. I've been a customer for over 10 years!
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@TalkTalk I'm having an issue with my telephone line. After being on a call for 5 minutes, I then can't hear anyone. Tried plugging in direct to the wall socket and it's the same. I'm one of your vulnerable customers so I'd appreciate a quick response.
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Aaron
(@aaronbetts9484) reported
from
Birtley, England
@TalkTalk my dad currently received an email with a code for an amazon echo dot and smart plug but the code comes up as invalid, any idea why this is? Seems to be a common issue with other customers
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Peter L
(@PeterLe49422423) reported
from
Wideopen, England
Why is talktalk not working
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Ruth Patterson
(@R_PATT_) reported
from
Walker Gate, England
@TalkTalk Got no wifi in Newcastle upon Tyne. Any idea when the issue will be fixed?
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nikki
(@nikkicrowley1) reported
from
Walker Gate, England
@TalkTalk I’m in Newcastle. I can’t do my job without the internet. Like lots of other people at the minute. It’s been down over 8 hours now. Update would be very very useful..
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@TalkTalk I always ask you to email me the chat transcripts. I never get them. Nothing in spam or junk. Why?
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nikki
(@nikkicrowley1) reported
from
Walker Gate, England
@TalkTalk Tried to log in & My Account but is down so I actually can’t check it to get more info! Can I have some response here please?
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fatbloke
(@fatbloke70) reported
from
Whickham, England
@TalkTalk what is going on in newcastle. No service at all?
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𝘢-h𝘢's Biggest F𝘢n!
(@billmiddlemas) reported
from
East Rainton, England
@ghalasaur @TalkTalk My line test reported issue from house to Exchange and engineer has been called out. DH5 (East Rainton) on Houghton exchange
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Adam
(@adambrx96) reported
from
Walker Gate, England
@TalkTalk having a lot of difficulty trying to cancel a future fibre order placed last Thursday, ff team saying they see no trace of my account (I hadn’t received any emails yet to be fair), but I can see a hard search on my credit report? Seem to be going round in circles
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Jo Lawton
(@Jo7Lawton) reported
from
Seaham, England
@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2
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nikki
(@nikkicrowley1) reported
from
Walker Gate, England
@TalkTalk no internet since this morning. Can you advise on what the issue is? Need it for work! Not good..
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Adam Tones
(@adamtones92) reported
from
Pelton, England
@TalkTalk I’ve had no WiFi for the last 2 hours. Signal has been shocking for the last couple of weeks. Can someone help?
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Les Burridge
(@lesburridge) reported
from
Wallsend, England
@TalkTalk Hi Talktalk, you requested me to DM you at 09:30 and I immediately did, unfortunately it’s 10:39 and I am still waiting a response. This must be my slow Broadband speed 🤮
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@TalkTalk I am livid. An engineer out to sort issues and you've made it worse. Now my phone says "sorry this number does not have the voicemail service enabled" and I can't make or receive calls! I'm a vulnerable customer and I need my phone! Please get a manager to call.
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Jo Lawton
(@Jo7Lawton) reported
from
Seaham, England
@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2
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Paul Jacques
(@pauljacques83) reported
from
Sunderland, England
Just been on the blower to talktalk to cancel my contract and that was the most depressing awkward advisor on the other end ever. Trying to bring down my wembley buzz
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CompareSoftware 🌱
(@CompareSoftware) reported
from
Newcastle upon Tyne, England
@Andy_Kinnear I cant help feeling that Dido is a distraction, a professional fall guy, career scapegoat but then again that which the God's wish to destroy they first put Dido in charge, TalkTalk, Test & Trace, Cheltenham Festival super-spreader event.
TalkTalk Issues Reports
Latest outage, problems and issue reports in social media:
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D
(@MrSaduwa) reported
@TalkTalk You staff Mr Reshan has been hounding me on the phone on multiple calls to force me to close my complaint and even threatened to drop the phone on me. He also refused to give me the contact details of your Redress Scheme when I requested it and told me to go google and find it
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Tom Power
(@elpowereo) reported
@TalkTalk what’s going on with your customer service centre? Instead of helping me they put me through to cancellations!! This is day 1 of my contract and I have never been so unimpressed by a company! Absolutely clueless!!!
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Ballyann
(@ballet_ann) reported
@TalkTalk My TalkTalk box has not updated to BST. Is this just my tv or is the problem with Talk Talk? I’ve tried everything in Settings without success!
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Jo
(@Josneat) reported
@RuthYorke1 @TalkTalk Nope it’s millions of us! Apparently youview are doing a software reset overnight to sort the time issue on the box!
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Elle Tee
(@elleteeweegie) reported
@TalkTalk Your retentions department keep telling me the system is down and they’ll call me back. They never do! It’s constantly down, I want my cancellation date backdated to my first phone call 3 weeks ago. What alternate process do you have to cancel? Or is this a sales tactic?
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Peter Jenkins
(@4jenko4) reported
from
Chadwell, England
Evening @TalkTalk, is there a problem in the DE7 area? Got the orange light of doom…
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Büşra Fevkalbeşer
(@daleklerfirarda) reported
@TalkTalk Staying at a temporary accommodation for the past month (NW6) and this past week all I had was the blinking orange light of doom. pretty sure my landlord is sick of me by this point. is there any way you can help with this even if I don't have the account info???
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MOG 🇬🇧🏴
(@AndrewJames18) reported
@TalkTalk I am not sure what assistance would be provided, I assume that many folk have received your cost increases today and are similarly disappointed and frustrated wirh such a huge hike in the service costs... are you offering a possible solution ?
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D
(@MrSaduwa) reported
@TalkTalk I have sent you several messages on what happened. Dont know how to DM on twitter. Dont use Twitter much. My TalkTalk account number which your company has already closed is 1013324819. If you don't wish to help then let me have the name of your Redress Scheme or your CEOs name.
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Miss flosse sheep
(@FlosseMiss) reported
@TalkTalk why are your staff so rude and ignorant 😡 being rude to a severely disabled man 😡😡 and restricting his services when there was no need too😡😡😡 your service is appealing and your customer service skills are non existant