TalkTalk Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR1 and DH2.
TalkTalk offers broadband internet (ADSL), television (IPTV) and home service. TalkTalk also offers mobile phone and mobile internet service as mobile virtual network operator using the Vodafone wireless network.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of TalkTalk reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at TalkTalk. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TalkTalk users through our website.
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Internet (70%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (6%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Sunderland, England
The most recent TalkTalk outage reports came from the following cities: Durham, Sunderland, Newcastle upon Tyne, Chester-le-Street, Washington, Gateshead and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
||
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TalkTalk Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Aaron
(@aaronbetts9484) reported
from
Birtley, England
@TalkTalk my dad currently received an email with a code for an amazon echo dot and smart plug but the code comes up as invalid, any idea why this is? Seems to be a common issue with other customers
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Jo Lawton
(@Jo7Lawton) reported
from
Seaham, England
@MartinSLewis wonder how many people are owed money by them. There's apparently no way around it and I could be waiting until April for my refund. They said I could be charged a penalty if I cancel my direct debit. @TalkTalk 2 of 2
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Les Burridge
(@lesburridge) reported
from
Wallsend, England
@TalkTalk Hi Talktalk, you requested me to DM you at 09:30 and I immediately did, unfortunately it’s 10:39 and I am still waiting a response. This must be my slow Broadband speed 🤮
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CompareSoftware 🌱
(@CompareSoftware) reported
from
Newcastle upon Tyne, England
@Andy_Kinnear I cant help feeling that Dido is a distraction, a professional fall guy, career scapegoat but then again that which the God's wish to destroy they first put Dido in charge, TalkTalk, Test & Trace, Cheltenham Festival super-spreader event.
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@TalkTalk I always ask you to email me the chat transcripts. I never get them. Nothing in spam or junk. Why?
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fatbloke
(@fatbloke70) reported
from
Whickham, England
@TalkTalk what is going on in newcastle. No service at all?
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Jo Lawton
(@Jo7Lawton) reported
from
Seaham, England
@TalkTalk hello. I cancelled my service with you a month ago. My contract ends in two days but you're billing me for another month. Surely this isn't correct?
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𝘢-h𝘢's Biggest F𝘢n!
(@billmiddlemas) reported
from
East Rainton, England
@ghalasaur @TalkTalk My line test reported issue from house to Exchange and engineer has been called out. DH5 (East Rainton) on Houghton exchange
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nikki
(@nikkicrowley1) reported
from
Walker Gate, England
@TalkTalk I’m in Newcastle. I can’t do my job without the internet. Like lots of other people at the minute. It’s been down over 8 hours now. Update would be very very useful..
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@TalkTalk The BritBox one is sometimes so slow. It also crashes.
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Peter L
(@PeterLe49422423) reported
from
Wideopen, England
Why is talktalk not working
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Ruth Patterson
(@R_PATT_) reported
from
Walker Gate, England
@TalkTalk Got no wifi in Newcastle upon Tyne. Any idea when the issue will be fixed?
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Penny_Middleton
(@penn_middleton) reported
from
Durham, England
@TalkTalk renewed my contract on Friday 30th but for some reason my internet cut off. Your service team says it would be available today but still nothing. No idea why it was cancelled in first place. I've been a customer for over 10 years!
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nikki
(@nikkicrowley1) reported
from
Walker Gate, England
@TalkTalk no internet since this morning. Can you advise on what the issue is? Need it for work! Not good..
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nikki
(@nikkicrowley1) reported
from
Walker Gate, England
@TalkTalk Tried to log in & My Account but is down so I actually can’t check it to get more info! Can I have some response here please?
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Jo Lawton
(@Jo7Lawton) reported
from
Seaham, England
@MartinSLewis I've just been advised by TalkTalk that even though I cancelled my account 30th Jan and it'll cancel 1st March. I'm having payment for services up to 20th March taken out of my account 1st March and I have to proactively ask for a refund using an online form. 1 of 2
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Adam Tones
(@adamtones92) reported
from
Pelton, England
@TalkTalk I’ve had no WiFi for the last 2 hours. Signal has been shocking for the last couple of weeks. Can someone help?
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@TalkTalk I am livid. An engineer out to sort issues and you've made it worse. Now my phone says "sorry this number does not have the voicemail service enabled" and I can't make or receive calls! I'm a vulnerable customer and I need my phone! Please get a manager to call.
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Tara Brotherton (was Clark)
(@clarktara23) reported
from
Newcastle upon Tyne, England
@TalkTalk please call me. Ive called multiple times and when getting put through to the hardware dep of tech help the phone call goes dead, cut off. It takes so long just to get through to your department
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Robby #StayHome #SaveLives
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@TalkTalk I'm having an issue with my telephone line. After being on a call for 5 minutes, I then can't hear anyone. Tried plugging in direct to the wall socket and it's the same. I'm one of your vulnerable customers so I'd appreciate a quick response.
TalkTalk Issues Reports
Latest outage, problems and issue reports in social media:
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Katlyn
(@justjadeamelia) reported
@TalkTalk my go-live date was september 16th and due to problems on your end with my router needing updated, my service has still not gone live. i was told from yourselves on text that i -
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Bilal Mahmood
(@bilalmahmooduk) reported
Spoke to Callum in the "Loyalty's Team" (someone based in the UK), after wasting hours with the outsourced customer services department today and & in the past about the issue. He is unable to provide any help other than cancelling my subscription with @TalkTalk. Disgusting!
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Jason Robertson
(@JasonRo63rts0n) reported
@TalkTalk Too late, I've cancelled it. You managed 2 days without sorting my issue #shitshow
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Ben Grimshaw
(@BDGrimshaw) reported
24. Finally give in and decide to post this experience publicly to get some action and resolution 25. One month without internet, weeks of delays, poor customer service, broken promises and false information given. @TalkTalk sort it out!
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Jamie Bridges
(@jamiebridges22) reported
@TalkTalk Is any help still active? Been on hold on phone and on chat for 90 minutes. No internet after fibre set up today and need wifi to connect baby monitors for my three month old
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Lukas
(@MalikethTV) reported
@TalkTalk Is anyone around? I've replied to a DM about our net being down, i need it fixed to do my work, please help.
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Ben Grimshaw
(@BDGrimshaw) reported
@TalkTalk I have sent a complaint email, letter by post and many online chats and had no resolution, response and I am still without internet service.
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Ben Grimshaw
(@BDGrimshaw) reported
11. Requested @TalkTalk complaints email. Write email, bounces (wrong address) 12. Write letter of complaint, post it. Only response (I think) is text with a complaints ref code (27/09). 13. Online chat (again) to check go live is on track & ask where phone call is. Told on track
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Amit Goel
(@amitgoel_x) reported
@TalkTalk The most terrible customer service , have been trying for more than 2 month to resolve my account number issue but no one to help and there is no way to escalate the issue to any senior, and agents are total clueless. Ask for email to complain and no email either .
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stu
(@stu45499560) reported
@TalkTalk @itvMLshow @MoneyTelegraph - Wi-Fi down and no fix after 7 days! Engineer is coming? Is he aye??