TalkTalk Outage in London, England

Finally @talktalk customer service has agreed to put her on an acceptable package and refund some money - shame about the 1.5 hour call to sort it

To follow up @TalkTalk, she was told her bill would probably go down and in fact it’s doubled

Hi @TalkTalk So @ruskin147 has been on a call to your ATROCIOUS customer service number for 1hr on behalf of an elderly relative - seems like she has been mis-sold a new package - & they absolutely refuse to accept there’s an issue.

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk I will be cancelling my account with your selves not getting the service we pay for. There’s loads of companies offering better

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

.@TalkTalk can I get some actual help. Been fobbed off about 50 times by your “customer service”.

It's my life Don't you forget It's my life It never ends... RIP Mark #talktalk

@TalkTalk They asked if I could ring again at 4pm to try and cancel my subscription. But that’s a maybe if the system is working again

@TalkTalk Not really. After waiting weeks to find out talktalk isn’t available in my area after a system error, I now have to wait to cancel my subscription because of yet another system error.

@TalkTalk your Wi-Fi is awful.

@TalkTalk YOUR SERVICE IS RUBBISH! 3 engineers within 1 year, no internet for 1 week this month and you call yourself a legit company! #Frauds

@TalkTalk Hi Becky, I restarted our modem as the internet indicator light was red. Seems to be fine now! Slow a wee bit but OK....!

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk how can this be legal for your company to take the word from someone and cancel my services

@TalkTalk can you explain me why I received a letter from your company telling me that someone had contacted your company telling them that they were moving into my house and wanted to have your broadband etc to no knowledge to me then you contacted my provider to cancel

@TalkTalk Yes get me out of this contract your service is dreadful!

@TalkTalk Broadband worked this morning then stopped suddenly. Homepage directed me to router tests which I’ve undergone and still not working. Called #talktalk customer support which put me on hold for 15mins+ so I gave up. Not sure what to do next.

@SkyUK Plus your hold service is worse than #talktalk I have (un)happy memories of being on hold to your Livingston HQ for more than FIFTY minutes one evening. @SkyCorporate

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. If it doesn't work, they shouldn't take my money. @TalkTalk is a useless outfit too. I was called for months by fake Indian call centres after their data hack. My home internet sucks. @AOL @Ofcom

Utterly useless service from AOL/Yahoo/TalkTalk yet again following my complaint reference the breakdown/failure of their systems. So irritating when you pay for a service and don't get it. I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. @AOL

@TalkTalk Yes! My bill! You’re #TalkTalk is atrocious!! Now you’ve overcharged me!! @TalkTalk at have terrible customer service

@TalkTalk Seems to be working now. But recently on many occasions I get Red light & I pull out router power plug & push it back in. Service is becoming patchy at times

@TalkTalk can’t work from home because of poor internet service which I can’t get fixed anytime soon! Thanks talk talk 🙄

@TalkTalk You should have an email address on your bills so people can get in touch with issues like this

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

My internet’s down and as I don’t have a spare 15 hours to spend on the phone to @TalkTalk I guess it’s gonna star that way

@TalkTalk one of you advisers just hung up on me and was very rude after waiting over. 20 mins for someone to answer #badservice #rudestaff #onlywanttospeaktosomeone

@TalkTalk I'm sure I could find a relevant wire for it but have no need, that isn't the issue The issue was the lack of knowledge the time it all took the incorrect information and wrong contract sent on top of which regardless of my account number I could not b found

TALKTALK IS A BOGUS BROADBAND. THEIR TECHNICAL EXPERTISE IS ZERO. MY INTERNET NOT WORKING 6 DAYS NOW. THEY CANNOT FIX IT.

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@talktalk with so much issues, and loss of service. My building has Hyperion now, and looks like a cheaper, faster, more stable option

@TalkTalk Yes please. My internet has been down since morning. Chat via website and calling on the support line has led to this tweet.

@TalkTalk I don't know what is worse , your internet service or your customer support experience.

@TalkTalk The issue has been on my Desktop, although I'm assuming it's something with my router or my connection since it works fine when using my hotspot from my phone.

@TalkTalk No there haven't been any red lights, this connectivity issue is only when playing rocket league online, everything else has been regular, i tried resetting the router as well but didn't change anything.

@TalkTalk our internet in n13 are is getting worse day by day. And every day it keeps cutting out this is tbe worst internet we have ever got we are thinking of leaving talk talk for the money we pay it diabolical service

Speak to someone for around 10 mins! Quality internet service guys! Great rec’s from me plus there a much faster better providers even when I compare upgrade to TalkTalk putting in fibre.

I swear TalkTalk are the poorest internet providers. Having an engineer out yesterday and then they want to send another out tommrow so husband will have to wfh and no clue if it will sorted @TalkTalk . On live chat as wanting to cancel contract/engineer and I’ve been waiting to

Horrible services provided by @TalkTalk, wouldn’t recommend anyone to take their contract. Disappointed. #poorservice #scam #talktalk

@TalkTalk I just think talktalk have been very poor, continually breaking word and time promises, seriously considering cancelling and going with new provider, feel totally let down

@TalkTalk upgraded to fibre on 13/12 had no internet since reported fault 14/12 was told was on BT priority list to fix called 15/12 was told would be fixed by 19/12 latest called 19/12 told will be fixed 20/12 so no internet for week, very poor service and lies from talktalk

@TalkTalk You work for talk crap and your asking me has my account been closed, yes I closed it on the advice of Ofcom & watchdog

**** talktalk kmt

@TalkTalk @karavengeance Same here! I regularly take part in survey websites & keep getting the same error message when attempting to access any survey from Qualtrics. - works fine on my 4G but it won’t let me on wi-fi! Fix this now!

The @talktalk TV box is an absolute piece of crap! Can't fast forward at x30, doesn't record everything, app for TV doesn't set things to record and it glitches constantly! @SkyUK might be worth the £ purely for the box!

@TalkTalkGroup you're Internet is so slow big mistake switching to talktalk! 😑😑😑

@MartinSLewis interesting. I contacted both Sky and TalkTalk to cancel, and both hung up on me. Called both back successfully to continue convo and complain that they hung up. Could this be a trend

@TalkTalk I reported to customer service but they didnt understand and were not helpful at all😞

@kazthegeek @TalkTalk Hope they fix it before 72hrs @TalkTalkBizCare. I think that's your answer to why my broadband has been down

@Megan_Mckenna_ @ThreeUKSupport Same with @TalkTalk won’t let me cancel when it keeps cutting out and doesn’t work properly! #horrendousnetwork #shockingcustomerservice

@TalkTalk shocking network, shocking customer service - worst decision ever was to switch to you! Roll on next week when I can finally give my 30 days notice!

I’m SICK of having no WiFi @TalkTalk **** You for cancelling our order because of the previous tenants’ credit rating even tho I have a literal perfect score u bastards