TalkTalk Outage in Liverpool, England

@TalkTalk During the phone call I received from somebody I presume in the customer retention dept... it was around 11th March

@SueHarleyy @TalkTalk @TalkTalkGroup @TalkTalkTV The service from #TalkTalk has always been shocking... I was promised a better service for keeping me as a customer and I’ve come now to realise I was flogged a dead horse...

Honestly @TalkTalk are theeee worsssssst internet provider I’ve ever had. Actually robbing me blind for a shite service. Can’t wait to bail them off.

@TalkTalk Done. The idiot on chat has just asked me again if my broadband has worked in the past. Cancel the whole order for us and I'll go with someone who isn't an incompetent clown

Been with talktalk for one day and already they can **** off

The Totally useless @Talktalk have sent me an email telling me they have cancelled sky sport as agreed but they have still managed to send me a bill that charges me for it. Good luck collecting it I will cancel my direct debit before the due date if not resolve

Looks like I've wasted another day waiting for @talktalk @OpenreachHelp engineers that fail to show. 4 months paying for internet that doesn't work from a company that you can never actually get hold of

Guess what the useless @TalkTalk rang me from an overseas call centre again. What part of IWill Not speak to overseas call centres do they not understand Pathetic Customer Service

@GL650_LynneG @astlecw @shep1157 @btsportmotogp @btsport I am about to dump the TOTALLY useless @TalkTalk so looking at all the options I only want @MotoGP & the golf European tour plus majors problems problems problems

@shaunsp1 @TalkTalk It’s ironic I was going to get the FREE Box & take a BT Sport package from them I already get sky sports on a good deal but now it looks like it will be bye bye because of their idiocy they certainly now how to P off a customer first class at that

@shaunsp1 I will be reporting @TalkTalk to the ombudsman they have become a joke spoken to three customer managers none can speak decent English

@TalkTalk No I would recommend that you get a UK manager to ring me it’s a simple request & in the interest of good customer service be very prudent

@TalkTalk Deleted it now but text message I got gave an 0345 number to call & that puts me through to your overseas call centres that have no grasp of the problem

I have an ongoing complaint against @TalkTalk it seems that it’s beyond their capability to ring me from the UK. The overseas call centres are beyond useless at resolving issues when my contact is up it will probably be bye bye then

@PHIL180IOM @TalkTalk I’ve been with them a long time had a few hiccups along the way but generally find service quite good it’s just the overseas call centres that are totally useless got email address of UK director that normally gets things sorted

Well I get an letter from @TalkTalk offering me a new TV box if I take out a new contract ring up to do that and nobody knows anything about that in their useless call centres & DM to TalkTalk support fell on totally dear ears Major fail in customer relations 😡👎👎👎👎

@TalkTalk absolute shocking customer service. I have been on ‘chat’ for almost an hour and still no help !! Customer Loyalty department you are a joke !!!

@TalkTalk gotta be the worst broadband in history

@TalkTalk possibly the WORST Service & Customer Services known to man!!

@TalkTalk Online chat or by phone both give abysmal service, the advisors can’t understand English very well and things take an age to explain. I cannot wait until my contract is over and I can leave! It may be cheaper but it isn’t worth the saving.

@TalkTalk Charging for services we never requested then instead of refunding me you charge me twice. It doesn’t help that you advisors can’t speak English very well to be honest!

I have had the worst treatment ever known since Nov 2018 by BT & later @TalkTalk yet no claim forms ever filled in No #Police statements ever taken called Non Recordable How Freemasons operate when they protect a member who has done wrong onthe inside Victims deserve better #GMB

@TalkTalk my internet has stopped , settings say cannot connect to broadband router and no internet connection , are there problems within this area - been like this since yesterday afternoon.

@TalkTalk Every single day there’s a problem with it!! Have tow switch it off and on all the time to get it working again!!

@TalkTalk WHY DO I PAY YOU MONEY EVERY MONTH TO HAVE NOTHING BUT SHIT WIFI!!!!!

@TalkTalk And that’s wireless, almost same wired, so no problems there

@TalkTalk Please DM Me your number, I’m not talking to people in the Philippines again, they are rude, they lie to your customers, when I asked for your services I thought it would be easy to leave sky for you, I could do without stress of all this, all I wanted was broadband.....

@TalkTalk I’m 60’ Very I’ll Health, don’t treat me like a moron, I’ve been a computer engineer, and I know enough about communications,I’m qualified, so don’t tell me to plug a cable in my router, I’ve been here many times, it’s your exscuse to say it’s expectable, it’s Not,halve the speed

@TalkTalk Want a good deal, nice speeds, or do you sign up for 32 and get 18, then told you can’t leave, then don’t join this outfit! Couldn’t run a shoe shop never mind multimedia outfit, disgusting customer services overseas, speak to you like crap!

@TalkTalk Do you want to be treated like crap, trapped in a contract you never signed up for, then don’t join these Cowboys, they’ll be sorry they spoke to me like crap, with threats of consequences,

@TalkTalk cntd..and now TV ADsays 30 days! I can’t cancel, I signed up for 32 mbps,GOT 18 I’m now reporting to OFCOM And an Onbudsman. Totally disgusting attitude towards new customer, three days in to contract being spoke to like a Dog by

The personnel in BT Group TalkTalk & @cheshirepolice & @Ofcom & others involved are just as guilty for not taking statements so I lose my unique trading advantage through internal fraud inthe Open Reach Network I stand by previous tweets The adverts were there for all to see #GMB

@TalkTalk I have sent you a DM. I haven’t got time to use the chat service. Plus the language barrier is proving extremely difficult. I’ve given you all my details.

@Marylou_88 @SkyUK @OpenreachHelp TalkTalk use openreach I switched to them broadband is ace no issues

@gaz86lfc @omghonxo @LewyAgain @TalkTalk Sky me. Never had an issue with them.

@TalkTalk The internet's gone down again This isn't funny at all... Twice in 3 days.

@TalkTalk No thank ive done enough talking to people that don’t treat you like a paying customer I can’t believe talktalk are still billing me for this month never mind all the headaches me and my hubby have had to put up with

Wow after 4 weeks of a load of crap WiFi from talktalk and hours on phone to them two engineers one from talktalk who was load of crap and the 2nd from bt openreach who told me it’s the router and new one today excellent WiFi now thank you bt openreach

@TalkTalk No, I spoke to 4 different people on the same call (yes, 4) ... all told me different reasons why they can’t process the move. No solution or timescale when this will be resolved. Can you intervene please?

@TalkTalk Yes. The problem is usually peak times we get no connection from around 4pm -8pm there are no faults on the line speed test fine, yet we still can’t use our broadband

I thought @virginmedia we’re shocking but after the last 24 hours I have to say @TalkTalk are winning the award for most incompetent and at times rude service provider! If this is how they treat new customers god knows how bad it gets when they have you ******* in a contract!

@TalkTalk nightmare no broadband for weeks had engineers out and new routers I’ve told them over and over it’s a wireless problem no one listens. Worst service ever

@TalkTalk 2/2 but to call back tomorrow to see if I’ve been charged for engineer calling out (?!). Then he looks again and says all set up from outside...15 mins later text to say not set up and problem with set up. Complete shambles and no confidence in yourselves now.

Oh @TalkTalk we didn’t listen to what we were told about your shocking service when going with you and thought we would give you a chance. First day of being installed and we have experienced possibly the worst cust srv I have ever had. Unbelievable and time to cancel already.

The first @talktalk engineer was tipped off the line wouldn’t work that isthe only explanation coming a day early Why did you both placed me in deadlock when I asked for compensation You both bullied a pensioner& tried to cover up the biggest crime on BT’s network @NationalFraud

@MetroUK @TalkTalk Talk talk is as a customer ******* shite

@Liam_The_Zombie @BTCare @TalkTalk Was with Talk Talk a few years ago and customer service was awful. Might have changed though.

@Angie_Quinn89 @TalkTalk So annoying isnt it! Theyv said they need 3 days to look into it they couldnt fix it! Fuming!

@TalkTalk can you tell me why your internet is not working in the L9 area.

@4NWorks @TalkTalk @TalkTalkGroup I've spoken to the phone contract finance company of a recently deceased client this afternoon and they are refusing to cancel his contract. Plenty of disgraceful business practice out there. I'm so grateful for 4N

@TalkTalk I have no service! My go live date was yesterday! Called got cut off! Texting they then decide to stop texting! Ridiculous!

Incredible timing from @TalkTalk My Broadband slows down just before my renewal date and they email me to say that I can upgrade to a faster connection for only a few £ more each month.

@TalkTalk After an hour and a half, I have finally gotten off of chat (after 3 attempts, different person each time and neither of the first two called me on the number they'd asked for!). Wifi signal has been changed over, lets see how long that lasts... It's so needlessly stressful!

@TalkTalk Hi Charlotte, I asked if there was anything I could be upgraded to and I was only given chargeable products. I don't feel that I should have to pay extra when the initial router doesn't seem to be good enough. I want a sustainable solution rather than constant aggravation.

@TalkTalk Leaving and putting a complaint in

@TalkTalk are the worst internet provider there is. If you’re thinking of joining, don’t!! Had noting but issues since day one

@TalkTalk As I said customer service is pants !

@TalkTalk Only if the team understood english and where able to help would that be of any use at all! #hrswasted

@TalkTalk 😡😡😡😡😡😡 I’m #fuming #isitok a communication company cant commicate!! 5 peope not a single person to help me sort out my 86! Years old dads account - we did not set the account password &we dont know it!! #leaving