TalkTalk Outage in Liverpool, England

So it will be 3 days with no phone for my 91 year old father who lives alone. Apologies are not enough @TalkTalk absolutely disgraceful service

@TalkTalk worst customer service ever ! No I do not agree to paying potential charges for an engineer coming out when I have not had the service that I pay for from you. If anything I would like compensation for having to use my data and not having the service I have paid for !

@biker_Ian @TalkTalk They are all TALK & no action & the talk most of the time is in broken English

@biker_Ian Roll on September I can’t wait to ditch the useless @TalkTalk inept doesn’t begin to describe them & there overseas call centres are exactly that nobody speaks English consistently voted worst provider they must be proud of that award it’s the only one they have ever won

@TyWarncken @TalkTalk @YodelOnline YODEL won’t help. They couldn’t care less. Any company that uses them also doesn’t care. I’d suggest cancelling and go with someone else who doesn’t use YODEL.

@TalkTalk @MoneyTelegraph I have two open formal complaints waiting to be resolved including a £40 engineer charge that I wont be paying for, and fibre issues that have been ongoing and I'm still on ADSL slow speeds broadband

@talktalk @TalkTalkBizCare @MoneyTelegraph part 3. My broadband speed is now only hitting 8-9mbps at a maximum, I have made multiple formal complaints on this issue and still getting nowhere. How can a company charge £40 for an engineer visit when he 1. Doesn't fix my broadband

@talktalk @TalkTalkBizCare @MoneyTelegraph part 2. The work he done faulted my broadband and stopped working (talk talk have charged me £40 for this visit which made my issue worse) another 3 engineer visits later from openreach issue is still ongoing and actually worse

@Speedy_Matt_ I ended up emailing UK director to sort out my issues with them would never ever go near them again & roll on July so I can dump the useless @TalkTalk

@TalkTalk Yes but that being said, when I agreed to remain as a customer, I was told that I’d be sent a more powerful router to which I’m still waiting...

@TalkTalk During the phone call I received from somebody I presume in the customer retention dept... it was around 11th March

@SueHarleyy @TalkTalk @TalkTalkGroup @TalkTalkTV The service from #TalkTalk has always been shocking... I was promised a better service for keeping me as a customer and I’ve come now to realise I was flogged a dead horse...

Honestly @TalkTalk are theeee worsssssst internet provider I’ve ever had. Actually robbing me blind for a shite service. Can’t wait to bail them off.

@TalkTalk Done. The idiot on chat has just asked me again if my broadband has worked in the past. Cancel the whole order for us and I'll go with someone who isn't an incompetent clown

Been with talktalk for one day and already they can **** off

The Totally useless @Talktalk have sent me an email telling me they have cancelled sky sport as agreed but they have still managed to send me a bill that charges me for it. Good luck collecting it I will cancel my direct debit before the due date if not resolve

Looks like I've wasted another day waiting for @talktalk @OpenreachHelp engineers that fail to show. 4 months paying for internet that doesn't work from a company that you can never actually get hold of

Guess what the useless @TalkTalk rang me from an overseas call centre again. What part of IWill Not speak to overseas call centres do they not understand Pathetic Customer Service

@GL650_LynneG @astlecw @shep1157 @btsportmotogp @btsport I am about to dump the TOTALLY useless @TalkTalk so looking at all the options I only want @MotoGP & the golf European tour plus majors problems problems problems

@shaunsp1 @TalkTalk It’s ironic I was going to get the FREE Box & take a BT Sport package from them I already get sky sports on a good deal but now it looks like it will be bye bye because of their idiocy they certainly now how to P off a customer first class at that

@shaunsp1 I will be reporting @TalkTalk to the ombudsman they have become a joke spoken to three customer managers none can speak decent English

@TalkTalk No I would recommend that you get a UK manager to ring me it’s a simple request & in the interest of good customer service be very prudent

@TalkTalk Deleted it now but text message I got gave an 0345 number to call & that puts me through to your overseas call centres that have no grasp of the problem

I have an ongoing complaint against @TalkTalk it seems that it’s beyond their capability to ring me from the UK. The overseas call centres are beyond useless at resolving issues when my contact is up it will probably be bye bye then

@PHIL180IOM @TalkTalk I’ve been with them a long time had a few hiccups along the way but generally find service quite good it’s just the overseas call centres that are totally useless got email address of UK director that normally gets things sorted

Well I get an letter from @TalkTalk offering me a new TV box if I take out a new contract ring up to do that and nobody knows anything about that in their useless call centres & DM to TalkTalk support fell on totally dear ears Major fail in customer relations 😡👎👎👎👎

@TalkTalk absolute shocking customer service. I have been on ‘chat’ for almost an hour and still no help !! Customer Loyalty department you are a joke !!!

@TalkTalk gotta be the worst broadband in history

@TalkTalk possibly the WORST Service & Customer Services known to man!!

@TalkTalk Online chat or by phone both give abysmal service, the advisors can’t understand English very well and things take an age to explain. I cannot wait until my contract is over and I can leave! It may be cheaper but it isn’t worth the saving.

@TalkTalk Charging for services we never requested then instead of refunding me you charge me twice. It doesn’t help that you advisors can’t speak English very well to be honest!

I have had the worst treatment ever known since Nov 2018 by BT & later @TalkTalk yet no claim forms ever filled in No #Police statements ever taken called Non Recordable How Freemasons operate when they protect a member who has done wrong onthe inside Victims deserve better #GMB

@TalkTalk my internet has stopped , settings say cannot connect to broadband router and no internet connection , are there problems within this area - been like this since yesterday afternoon.

@TalkTalk Every single day there’s a problem with it!! Have tow switch it off and on all the time to get it working again!!

@TalkTalk WHY DO I PAY YOU MONEY EVERY MONTH TO HAVE NOTHING BUT SHIT WIFI!!!!!

@TalkTalk And that’s wireless, almost same wired, so no problems there

@TalkTalk Please DM Me your number, I’m not talking to people in the Philippines again, they are rude, they lie to your customers, when I asked for your services I thought it would be easy to leave sky for you, I could do without stress of all this, all I wanted was broadband.....

@TalkTalk I’m 60’ Very I’ll Health, don’t treat me like a moron, I’ve been a computer engineer, and I know enough about communications,I’m qualified, so don’t tell me to plug a cable in my router, I’ve been here many times, it’s your exscuse to say it’s expectable, it’s Not,halve the speed

@TalkTalk Want a good deal, nice speeds, or do you sign up for 32 and get 18, then told you can’t leave, then don’t join this outfit! Couldn’t run a shoe shop never mind multimedia outfit, disgusting customer services overseas, speak to you like crap!

@TalkTalk Do you want to be treated like crap, trapped in a contract you never signed up for, then don’t join these Cowboys, they’ll be sorry they spoke to me like crap, with threats of consequences,

@TalkTalk cntd..and now TV ADsays 30 days! I can’t cancel, I signed up for 32 mbps,GOT 18 I’m now reporting to OFCOM And an Onbudsman. Totally disgusting attitude towards new customer, three days in to contract being spoke to like a Dog by

The personnel in BT Group TalkTalk & @cheshirepolice & @Ofcom & others involved are just as guilty for not taking statements so I lose my unique trading advantage through internal fraud inthe Open Reach Network I stand by previous tweets The adverts were there for all to see #GMB

@TalkTalk I have sent you a DM. I haven’t got time to use the chat service. Plus the language barrier is proving extremely difficult. I’ve given you all my details.

@Marylou_88 @SkyUK @OpenreachHelp TalkTalk use openreach I switched to them broadband is ace no issues

@gaz86lfc @omghonxo @LewyAgain @TalkTalk Sky me. Never had an issue with them.

@TalkTalk The internet's gone down again This isn't funny at all... Twice in 3 days.

@TalkTalk No thank ive done enough talking to people that don’t treat you like a paying customer I can’t believe talktalk are still billing me for this month never mind all the headaches me and my hubby have had to put up with

Wow after 4 weeks of a load of crap WiFi from talktalk and hours on phone to them two engineers one from talktalk who was load of crap and the 2nd from bt openreach who told me it’s the router and new one today excellent WiFi now thank you bt openreach

@TalkTalk No, I spoke to 4 different people on the same call (yes, 4) ... all told me different reasons why they can’t process the move. No solution or timescale when this will be resolved. Can you intervene please?

@TalkTalk Yes. The problem is usually peak times we get no connection from around 4pm -8pm there are no faults on the line speed test fine, yet we still can’t use our broadband

@TalkTalk your customer service is an absolute joke

@TalkTalk You can call me 07724896281 and discuss if you like but I don't have the time or energy to list all the problems I've received from TalkTalk

I’ve said it once and I’ll say it again. @TalkTalk have the most shocking internet and service anyone could ask for.

@TalkTalk our Internet has packed up the Internet light on our router has gone red I don't know if it the router or the network I have tried resetting router and it hasn't worked so don't know what's up am in Stafford

@Anharsama Virgin isnt worth it tbh and ill have to check if talktalk has decent packages cuz even tho sky is shit the package are good for the money

Not one to tweet much but after well over a month of dealing with absolutely shocking service and no resolution to my problem I’ve kind of run out of options #talktalk

@talktalk are absolutely clueless about how to communicate with people, worst customer service known to man. If anyone is adulting and choosing a broadband company, please avoid them at all costs!!!! #talktalk

@TalkTalk we upgraded to your fibre broadband to get around slow speeds. Now we are getting no Internet all together. We didn't even recieve a super router upon upgrade. Really concerned the service I'm paying for isn't being delivered.

@TalkTalk hi there. Our broadband is playing up and I'm not happy. Your engineer has told me it's a local outage but I've spoken to people in our area and that's false. Please can you let me know what I should do

@TalkTalk please can you get someone to call me. Fed up with calling you and being told to hang up by a computer so you can test my internet line to be told its fine, clearly its not fine or I wouldn’t be calling