TalkTalk Outage in Manchester, England

I can. But I don’t see what good it will do me. I’m sick of explaining myself again and again to countless @TalkTalk employees. We’ve been paying for a service that we’re not getting for almost a month now!

1/2 @TalkTalk has the most appalling customer service I’ve ever dealt with! Since 30 July (our ‘go live date’) I’ve been on the phone with their technical team for nearly 5 hours in total & we’re STILL no closer to getting anything resolved... #badcustomerservice #talktalk

@saiqa2 @TalkTalk Oh I left them for exactly that same reason and because I was sick of them saying, “I’ll escalate it to the next tier.” I wondered just how many tiers there were. Disgraceful service!

@TalkTalk customer service is the worst! On hold for 10 minutes then operator hung up. Disgraceful.

@TalkTalk been pissed about ring up go online now cut of and sorry were closed crap what a joke don’t people actually work there

@TalkTalk the worst service I’ve ever used !!!!!!

@TalkTalk Can someone help me with something

@TalkTalk I'm fuming! Trying to cancel both accounts due to unacceptable slow bandwidth. Was told I can cancel for free if this did not improve. Been on the phone for over an hour. And Alyssia will be calling me back after she listens to the conversation! Chargeable number as wel

@Coz837 @TalkTalk Dont bother pal. They are terrible i just left.

@BBCWatchdog My mrs has been with talktalk for years but we never got a single letter

@PHIL180IOM Exactly but you wouldn’t believe the half arsed response I got when I emailed screenshot of it over to @TalkTalk said because I hadn’t put incident number on it I wouldn’t get a response roll on end of contract

Obviously never tried talktalk

@TalkTalk one of the worst support experiences I’ve ever had in 20 years of working in IT. Two contracts now at risk of being terminated

Just want to thank @TalkTalk for this opportunity for being a quick WiFi service for us to buy @samfendermusic tickets in less than 60 seconds😁

I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!

@TalkTalk internet gone down during GOT. UNACCEPTABLE!!!

@TalkTalk to say I'm angry would be an understatement. 24 hours no internet no phone and no TV. Reported to complaints a d told it will be 5 working days to get an answer WTF. Believe me I can find you in 5 working days you absolute Wankers

@TalkTalk I have no internet no TV and now the phone is crackling that bad that I cannot use it. I phoned twice last night to speak to two imbeciles that didn't help and I have now been messaging since 9am this morning and have been asked twice for my name a d phone number

Incredible timing from @TalkTalk My Broadband slows down just before my renewal date and they email me to say that I can upgrade to a faster connection for only a few £ more each month.

@TalkTalk My main problem is having to pay extra on top of my phone bill because I’ve gone over on my data plan because of your shite routers

@TalkTalk @TalkTalkTV just clicked the link in your offer email by accident...surely there are some rules against signing someone up to an 18 month contract from one click in an email, not even a confirm button on the landing page. I’m sure you’ll have a few requests to cancel.

@EricCartwright9 @TalkTalk I have a direct line number to a customer liaison manager that can speak English she got both barrels & a reload yesterday was promised it was sorted. Told them if it wasn’t I would claim repayment under the direct debit rules the whole amount 😡

@TalkTalk I've been charged for @TalkTalkTV but never requested it and no one seems to reply through your website. They sent me a TV box too but I RTS as I don't want it. HELP

@TalkTalk we’ve tried all of this! we’ve had poor connection since before christmas, but nobody at talk talk wants to help sort it out!!

It's great having no broadband all weekend and no real indication as to when it will be fixed after 3 hours on the phone with customer support, thanks @TalkTalk 👍👍

Latest from the useless @TalkTalk they have promised me a case manager will be in touch in 3-5 days must have a lot of complaints to get through totally abysmal customer service

@marclparry @Emmapinder10 @TalkTalk @SkyHelpTeam @SkyUK I have the same issue - upgraded to sky q with multi room & faster broadband, my WiFi is diabolical and I have to turn it off and use mobile data in the house 😡 I pay a fortune for a crap service .... spending an hour getting through to them isn’t my idea of fun

@ste_peno @TalkTalk No I need a letter from @TalkTalk saying we can’t agree then it goes to some arbitrary thing just pissed off with them bide my time then by by certainly not going to pay them £100 for 💩service 😡😡

So the numpties at @TalkTalk want to charge me best part of £100 to terminate my contract early because they can’t won’t honour the TV box I was offered in writing

Well once again I get a complaint manager from @TalkTalk who can barley string two sentences of English together ring me & once again I’m quizzed over the FREE TV BOX they offered me which started this whole sorry chapter role on end of contract

@openreach splines are in 2/3 months I can get @sky @bt @EE @Talktalk then get rid of @virginmedia forever cant wait, but if it is crap after @virginmedia, who cares thet are still shite 🖕🖕🖕

@TalkTalk how come my WiFi router flash’s orange and white at least twice an hour !!! I’ve not had a full day uninterrupted service since I joined , yet you still charge me full whack for faster fibre !!!

As per @TalkTalk broadband is that crap i keep losing @btsportfootball ..Can't wait for my contract to run out..Absolutely the worst broadband..

@SkyUK trying to poach customers...is business that bad 🤔 you reckon you can beat £39 I pay with @TalkTalk cause last time I checked, you were charging £50+ for a basic plan - I’m good #IKYFL #thankyounext

@TalkTalk No problem it’s probably me to be fair I’m unfamiliar with South African call centres🤣

@adamthomas21 @TalkTalk By far THE worst customer service I’ve ever come across too!, good luck. 😊

Received a phone call from someone apparently called “Jacob” at @TalkTalk attempting to tell me I had ‘server issues’ with my router. When asked if this was a fraudulent call, he replied, “Yes”, with confidence & put the phone down almost instantaneously 😂 #StayWoke people!

Just got a phone cal from someone apparently called “Jacob” at @TalkTalk attempting to tell me I had “server issues” with my router. When asked if this was a fraudulent call, he replied, “Yes”, with confidence & put the phone down almost instantaneously 😂 #StayWoke people!

@TalkTalk No I’ve moved to @virginmedia have no problems with them!

@TalkTalk 3 months of inconvenience slow broadband speed and no no Internet, paying for a service that I am clearly not getting. Poor customer service. Will not be recommending you to anyone. Never again.

@shalanaaaa @TalkTalk honestly so bad! we have to turn the wifi on my phone off so my boyfriend can use the xbox, or if we wanna watch something on netflix 😒

@TalkTalk Not currently, he’s at work, but when he has spoken to you previously, your advisors have been rude & unhelpful, we’re getting no where & it’s been weeks!!

@SkyUK I don’t have #sky coz the prices are too high. I dropped u guys almost 10 years ago. plus ur all as bad as each other #bt #sky #talktalk. These guys are the best of the worse 😊

@revheed1 @TalkTalk Looks like they have an issue

@TalkTalk your password recovery process is an absolute state. The way to recover my grans forgotten email password...is sent BY EMAIL a password reset link EMAIL to the account we don't have access to. Your chat help is both slow & unhelpful.

@TalkTalk We have forgotten our password to be able for them to run a test and due to them being unhelpful we’ve decided to change provider and all they said was before we end the chat is there anything else rather than trying to help us solve the problem

@TalkTalk Yeah, they were no help at all

@TalkTalk internet speeds and customer services are the worst 😤😤

Just Been on the BT, Virgin, Sky & TalkTalk's websites and there are no issues with people's Internet access. Obviously its just a case of the spanked arses again.

My internet has been down since last Wed.... @TalkTalk , should be on by tonight, but I'm not hopefull

@MissPassey @EE Switch to @TalkTalk and you'll see what bad is...hope you get it resolved asap

@TalkTalk Orange lights flashing but TalkTalk is sending me messages saying the service is “delayed” since Friday

@TalkTalk also, i have been fighting for a £5 refund on a speed boost that never speeded anything up 6 months ago. never received. how did you become so bad talktalk, been with you since CPW on and off at various addresses.

@TalkTalk can you please help me with my disconnection and final bill - your outsourced operators do not speak english properly. 1 reason why i have left. i need help please you are still intending to bill me after disconnection

@TalkTalk is there a issue with emails login on your website as can't login or change password on my emails.

@TalkTalk I’m really shocked, never seen such a terrible customer service

@TalkTalk Your customer service is unbelievable. They just finish the conversation without providing an answer and ask to rate it!!!

@TalkTalk Hi, this is the 4th channel I’m using to try to get a satisfying response to my lack of network since day one from contract

@TalkTalk OK, done. It establishes the DSL link OK (20000up 74340 down etc) but I dont get issued a WAN IP address

@TalkTalk Unfortunately Mike i think its the executive team (who this was passed to after all the issues) is where this latest bout of continued distress has come from.