TalkTalk Outage in Manchester, England

@TalkTalk I've been charged for @TalkTalkTV but never requested it and no one seems to reply through your website. They sent me a TV box too but I RTS as I don't want it. HELP

@TalkTalk we’ve tried all of this! we’ve had poor connection since before christmas, but nobody at talk talk wants to help sort it out!!

It's great having no broadband all weekend and no real indication as to when it will be fixed after 3 hours on the phone with customer support, thanks @TalkTalk 👍👍

Latest from the useless @TalkTalk they have promised me a case manager will be in touch in 3-5 days must have a lot of complaints to get through totally abysmal customer service

@marclparry @Emmapinder10 @TalkTalk @SkyHelpTeam @SkyUK I have the same issue - upgraded to sky q with multi room & faster broadband, my WiFi is diabolical and I have to turn it off and use mobile data in the house 😡 I pay a fortune for a crap service .... spending an hour getting through to them isn’t my idea of fun

@ste_peno @TalkTalk No I need a letter from @TalkTalk saying we can’t agree then it goes to some arbitrary thing just pissed off with them bide my time then by by certainly not going to pay them £100 for 💩service 😡😡

So the numpties at @TalkTalk want to charge me best part of £100 to terminate my contract early because they can’t won’t honour the TV box I was offered in writing

Well once again I get a complaint manager from @TalkTalk who can barley string two sentences of English together ring me & once again I’m quizzed over the FREE TV BOX they offered me which started this whole sorry chapter role on end of contract

@openreach splines are in 2/3 months I can get @sky @bt @EE @Talktalk then get rid of @virginmedia forever cant wait, but if it is crap after @virginmedia, who cares thet are still shite 🖕🖕🖕

@TalkTalk how come my WiFi router flash’s orange and white at least twice an hour !!! I’ve not had a full day uninterrupted service since I joined , yet you still charge me full whack for faster fibre !!!

As per @TalkTalk broadband is that crap i keep losing @btsportfootball ..Can't wait for my contract to run out..Absolutely the worst broadband..

@SkyUK trying to poach customers...is business that bad 🤔 you reckon you can beat £39 I pay with @TalkTalk cause last time I checked, you were charging £50+ for a basic plan - I’m good #IKYFL #thankyounext

@TalkTalk No problem it’s probably me to be fair I’m unfamiliar with South African call centres🤣

@adamthomas21 @TalkTalk By far THE worst customer service I’ve ever come across too!, good luck. 😊

Received a phone call from someone apparently called “Jacob” at @TalkTalk attempting to tell me I had ‘server issues’ with my router. When asked if this was a fraudulent call, he replied, “Yes”, with confidence & put the phone down almost instantaneously 😂 #StayWoke people!

Just got a phone cal from someone apparently called “Jacob” at @TalkTalk attempting to tell me I had “server issues” with my router. When asked if this was a fraudulent call, he replied, “Yes”, with confidence & put the phone down almost instantaneously 😂 #StayWoke people!

@TalkTalk No I’ve moved to @virginmedia have no problems with them!

@TalkTalk 3 months of inconvenience slow broadband speed and no no Internet, paying for a service that I am clearly not getting. Poor customer service. Will not be recommending you to anyone. Never again.

@shalanaaaa @TalkTalk honestly so bad! we have to turn the wifi on my phone off so my boyfriend can use the xbox, or if we wanna watch something on netflix 😒

@TalkTalk Not currently, he’s at work, but when he has spoken to you previously, your advisors have been rude & unhelpful, we’re getting no where & it’s been weeks!!

@SkyUK I don’t have #sky coz the prices are too high. I dropped u guys almost 10 years ago. plus ur all as bad as each other #bt #sky #talktalk. These guys are the best of the worse 😊

@revheed1 @TalkTalk Looks like they have an issue

@TalkTalk your password recovery process is an absolute state. The way to recover my grans forgotten email password...is sent BY EMAIL a password reset link EMAIL to the account we don't have access to. Your chat help is both slow & unhelpful.

@TalkTalk We have forgotten our password to be able for them to run a test and due to them being unhelpful we’ve decided to change provider and all they said was before we end the chat is there anything else rather than trying to help us solve the problem

@TalkTalk Yeah, they were no help at all

@TalkTalk internet speeds and customer services are the worst 😤😤

Just Been on the BT, Virgin, Sky & TalkTalk's websites and there are no issues with people's Internet access. Obviously its just a case of the spanked arses again.

My internet has been down since last Wed.... @TalkTalk , should be on by tonight, but I'm not hopefull

Nothing like @TalkTalk being as incompetant as always on a Sunday evening. If the service has not improved by the end of this month I will look elsewhere for a new internet provider.

@TalkTalk Yes. Nothing is wrong with the set up. The service came back after a few minutes and worked fine after that. Just fed up of intermittent disruption

@TalkTalk Not sure what you mean. The ethernet goes into the filter connected to the phone line. Box and router power direct from the mains. Hdmi direct from TV to box. Basically it's set up as per the instructions. Its a talk talk service issue which have been common since I joined

@TalkTalk It does. My issue is that sky sports seems to lose connection an awful lot. The non boost channels aren't affected when this happens so presumably it's because talk talk supply boost channels via the internet. It's very frustrating, especially when I've people round for the match

@TalkTalk I have already spoken to an advisor and that is the best that can be offered. Extremely disappointing as I’ve been a loyal customer for 3 years.

@TalkTalk disgraceful service. Fault with WIFI for 7 days. Only £5 compensation being offered for issue yet I had to buy £10 worth of data for my phone! Not good enough!!!

@talktalk- still no broadband!!!! Been trying to contact Rachael Woodhead CEO case manager and she still hasn’t got back to me after 3 emails and a telephone call this week alone! Really pissed off! @Ofcom are useless and don’t give a shit! WANKERS, WANKERS, WANKERS!!

@TalkTalk Yes - yesterday just after the engineer visit but it was ok then. A few hours after it then went down and it’s been yo-yo ing up and down since

You’re a piece of shit @TalkTalk

@TalkTalk why you actually so shit? WiFi’s not worked properly in about 2 weeks!!

@pickles0303 @virginmedia Go with @TalkTalk never had a problem with them pal

Well! That’s one long CEO complaint to Tristia Harding @TalkTalk it has to be the worst internet provider of all time - a total bunch of wankers! When you have to send a complaint using your phone because your internet is down again just tells you something about the company!

@TalkTalk if I was to upgrade to Fiber broadband, how long will it take to action? I am struggling with slow broadband currently.

@GaryC_1288 @WeAreOpenreach @OpenreachHelp @talk @TalkTalk @ttfailedme Funny isn’t it how since I got a tweet from @SkyUK saying how good there broadband is. I retweeted your comments about sky customer service after nearly 30yrs as a customer and they haven’t replied? Wonder why?

@TalkTalk Yes but that just shows the contempt that talktalk have for their customers- broken promises constantly! If you say you are going to phone me back I don’t expect to have to ring back to remind you to call me FFS!

Afraid so - after a repeated chairman’s complaint to Clive Selley @WeAreOpenreach @OpenreachHelp I got a call from @talk talk and she did some tests and straight away it went down, came back with dial-up speeds AND NO RETURNED CALL FROM TALKTALK as promised!!!!!

@TalkTalk Yep! I’ve had that for 2 years and you have still not been able to sort it out - I have had 9 engineers visits this year each one costing me 1/2 days work and still they can’t fix it - can you understand my frustration? Oh that’s right - you don’t give a

@TalkTalk looking at broadband and need a question answered. Live chat ignored my question/issue, and your phone line says ‘input mailbox number’ then beeps constantly. Can I DM you?

@TillyLovely @bt_uk @VodafoneUK Nope. As soon as @TalkTalk or @VodafoneUK can offer services at my property I’m switching! I can get fibre broadband with Vodafone as customer for £20pm! Not impressed with the price of BT

. @TalkTalk how do I speak to a human about my broadband issues? Nobody is available on web chat (Although weirdly enough someone was there when I told you I was thinking of leaving) The phone line said it was going to run some checks on my kit then hung up

@TalkTalk Thanks for this, I actually called in the end as I thought it might be quicker. I was told to “call back in 2-3 hours as the TalkTalk server is down.” Should I speak to my Sky guy?

Over 3 1/2 hours on to a useless @TalkTalk overseas call centre trying to sort out super-slow broadband & still no better! Arhhh! Who can I complain to?

@TalkTalk I’ve been waiting since Saturday for my broadband to be fixed. I don’t seem to be getting anywhere with you “live chat”. Can you help

@rochie87 @TalkTalk Ionly recently had problems with them. If they won't change the details over then hopefully David will cancel it. Don't think he will sort it any time soon though as he again just doesn't care. Can't be doing this every month. Wanna see if I get another at 21:52 😂

@Dinky_Dee @TalkTalk Jesus. I don’t know how u cope with them. Best thing I did was leave them. Never known a company as shit as what they are

@TalkTalk I've been using the text support today the disclaimer says there may not be an immediate reply I replied to a question at around 4.30pm it's 20.48 pm and I have just had a text back I'm tired I'm going to bed they will have to wait a bit longer for my reply

@talktalk following on from a complaint escalated to the CEO office, refusing my refund for 3 months of absolute stress from your company and crediting my account!! I’m not a customer. Please listen to your recorded phone calls . Seriously angry at your total lack of service

@rochie87 @TalkTalk It's like talking to a brick wall with him. I've been trying to get this changed over since september. They have now changed the contact details but not the name, email or debt card so the account is still in his name. told him to sort it or cancel it bcoz I'm getting sick of it

@TalkTalk I'm paying for a service and not getting one. Upload speed is so slow I can't watch catch up tv. #unhappycustomer #poorcustomerservice

@TalkTalk I already spoke to someone earlier to cancel it, but I’ve still been charged for longer than I should have been and at a hugely inflated price compared to my original plan. Being told “the systems were updating” being a reason for not being able to contact me is also a joke.

@TalkTalk My internet connection keeps disconnecting. Got a new router sent out and upgraded the broadband to see if that would fix it but I’m still getting the same problem. I use a now tv stick via WiFi and the connection is to weak to hold the connection.

@TalkTalk terrible service.... just been on hold for 2 hours to 3 different supposed technical support advisors.... all I wanted to do was move an appointment.... 😡😡😡 @dan