TalkTalk Outage in Manchester, England

@TalkTalk customer service is the worst! On hold for 10 minutes then operator hung up. Disgraceful.

@TalkTalk been pissed about ring up go online now cut of and sorry were closed crap what a joke don’t people actually work there

@TalkTalk the worst service I’ve ever used !!!!!!

@TalkTalk Can someone help me with something

@TalkTalk I'm fuming! Trying to cancel both accounts due to unacceptable slow bandwidth. Was told I can cancel for free if this did not improve. Been on the phone for over an hour. And Alyssia will be calling me back after she listens to the conversation! Chargeable number as wel

@Coz837 @TalkTalk Dont bother pal. They are terrible i just left.

@BBCWatchdog My mrs has been with talktalk for years but we never got a single letter

@PHIL180IOM Exactly but you wouldn’t believe the half arsed response I got when I emailed screenshot of it over to @TalkTalk said because I hadn’t put incident number on it I wouldn’t get a response roll on end of contract

Obviously never tried talktalk

@TalkTalk one of the worst support experiences I’ve ever had in 20 years of working in IT. Two contracts now at risk of being terminated

Just want to thank @TalkTalk for this opportunity for being a quick WiFi service for us to buy @samfendermusic tickets in less than 60 seconds😁

I hate @TalkTalk so much. I wish @virginmedia didn't cost so much.. at least they don't put the phone down on people when their customers want to speak to the manager!!! FUMING!!!!

@TalkTalk internet gone down during GOT. UNACCEPTABLE!!!

@TalkTalk to say I'm angry would be an understatement. 24 hours no internet no phone and no TV. Reported to complaints a d told it will be 5 working days to get an answer WTF. Believe me I can find you in 5 working days you absolute Wankers

@TalkTalk I have no internet no TV and now the phone is crackling that bad that I cannot use it. I phoned twice last night to speak to two imbeciles that didn't help and I have now been messaging since 9am this morning and have been asked twice for my name a d phone number

Incredible timing from @TalkTalk My Broadband slows down just before my renewal date and they email me to say that I can upgrade to a faster connection for only a few £ more each month.

@TalkTalk My main problem is having to pay extra on top of my phone bill because I’ve gone over on my data plan because of your shite routers

@TalkTalk @TalkTalkTV just clicked the link in your offer email by accident...surely there are some rules against signing someone up to an 18 month contract from one click in an email, not even a confirm button on the landing page. I’m sure you’ll have a few requests to cancel.

@EricCartwright9 @TalkTalk I have a direct line number to a customer liaison manager that can speak English she got both barrels & a reload yesterday was promised it was sorted. Told them if it wasn’t I would claim repayment under the direct debit rules the whole amount 😡

@TalkTalk I've been charged for @TalkTalkTV but never requested it and no one seems to reply through your website. They sent me a TV box too but I RTS as I don't want it. HELP

@TalkTalk we’ve tried all of this! we’ve had poor connection since before christmas, but nobody at talk talk wants to help sort it out!!

It's great having no broadband all weekend and no real indication as to when it will be fixed after 3 hours on the phone with customer support, thanks @TalkTalk 👍👍

Latest from the useless @TalkTalk they have promised me a case manager will be in touch in 3-5 days must have a lot of complaints to get through totally abysmal customer service

@marclparry @Emmapinder10 @TalkTalk @SkyHelpTeam @SkyUK I have the same issue - upgraded to sky q with multi room & faster broadband, my WiFi is diabolical and I have to turn it off and use mobile data in the house 😡 I pay a fortune for a crap service .... spending an hour getting through to them isn’t my idea of fun

@ste_peno @TalkTalk No I need a letter from @TalkTalk saying we can’t agree then it goes to some arbitrary thing just pissed off with them bide my time then by by certainly not going to pay them £100 for 💩service 😡😡

So the numpties at @TalkTalk want to charge me best part of £100 to terminate my contract early because they can’t won’t honour the TV box I was offered in writing

Well once again I get a complaint manager from @TalkTalk who can barley string two sentences of English together ring me & once again I’m quizzed over the FREE TV BOX they offered me which started this whole sorry chapter role on end of contract

@openreach splines are in 2/3 months I can get @sky @bt @EE @Talktalk then get rid of @virginmedia forever cant wait, but if it is crap after @virginmedia, who cares thet are still shite 🖕🖕🖕

@TalkTalk how come my WiFi router flash’s orange and white at least twice an hour !!! I’ve not had a full day uninterrupted service since I joined , yet you still charge me full whack for faster fibre !!!

As per @TalkTalk broadband is that crap i keep losing @btsportfootball ..Can't wait for my contract to run out..Absolutely the worst broadband..

@SkyUK trying to poach customers...is business that bad 🤔 you reckon you can beat £39 I pay with @TalkTalk cause last time I checked, you were charging £50+ for a basic plan - I’m good #IKYFL #thankyounext

@TalkTalk No problem it’s probably me to be fair I’m unfamiliar with South African call centres🤣

@adamthomas21 @TalkTalk By far THE worst customer service I’ve ever come across too!, good luck. 😊

Received a phone call from someone apparently called “Jacob” at @TalkTalk attempting to tell me I had ‘server issues’ with my router. When asked if this was a fraudulent call, he replied, “Yes”, with confidence & put the phone down almost instantaneously 😂 #StayWoke people!

Just got a phone cal from someone apparently called “Jacob” at @TalkTalk attempting to tell me I had “server issues” with my router. When asked if this was a fraudulent call, he replied, “Yes”, with confidence & put the phone down almost instantaneously 😂 #StayWoke people!

@TalkTalk No I’ve moved to @virginmedia have no problems with them!

@TalkTalk 3 months of inconvenience slow broadband speed and no no Internet, paying for a service that I am clearly not getting. Poor customer service. Will not be recommending you to anyone. Never again.

@shalanaaaa @TalkTalk honestly so bad! we have to turn the wifi on my phone off so my boyfriend can use the xbox, or if we wanna watch something on netflix 😒

@TalkTalk Not currently, he’s at work, but when he has spoken to you previously, your advisors have been rude & unhelpful, we’re getting no where & it’s been weeks!!

@SkyUK I don’t have #sky coz the prices are too high. I dropped u guys almost 10 years ago. plus ur all as bad as each other #bt #sky #talktalk. These guys are the best of the worse 😊

@revheed1 @TalkTalk Looks like they have an issue

@TalkTalk your password recovery process is an absolute state. The way to recover my grans forgotten email password...is sent BY EMAIL a password reset link EMAIL to the account we don't have access to. Your chat help is both slow & unhelpful.

@TalkTalk We have forgotten our password to be able for them to run a test and due to them being unhelpful we’ve decided to change provider and all they said was before we end the chat is there anything else rather than trying to help us solve the problem

@TalkTalk Yeah, they were no help at all

@TalkTalk internet speeds and customer services are the worst 😤😤

Just Been on the BT, Virgin, Sky & TalkTalk's websites and there are no issues with people's Internet access. Obviously its just a case of the spanked arses again.

My internet has been down since last Wed.... @TalkTalk , should be on by tonight, but I'm not hopefull

Nothing like @TalkTalk being as incompetant as always on a Sunday evening. If the service has not improved by the end of this month I will look elsewhere for a new internet provider.

@TalkTalk Yes. Nothing is wrong with the set up. The service came back after a few minutes and worked fine after that. Just fed up of intermittent disruption

@TalkTalk Not sure what you mean. The ethernet goes into the filter connected to the phone line. Box and router power direct from the mains. Hdmi direct from TV to box. Basically it's set up as per the instructions. Its a talk talk service issue which have been common since I joined

I’m melting, so watching telly. Then boom, @TalkTalk goes off (again). I question what I’m paying for. It’s meant to be super fast, it never is. And the regularity of outages is ridiculous 🙃. #talktalk

Internet consistently goes out for days, TalkTalk send a new router which doesn't fix it, an engineer comes round and replaces the master socket, internet is fine for a few days then today it's gone out twice...

@TalkTalk Would like an update in the current situation, forget currently experiencing issues with services... Try going for the service is not there... No more of this ASAP nonsense... People need WiFi to work play and get peace... Such a shambles.

@MartinSLewis @thismorning I rang up TalkTalk as my internet was so slow. I was paying £32 a month. I now pay £22.50 a month for fibre, super fast broadband. Pays to call!

@LindseyFlood_x @TalkTalk It's shocking, there must be some kind of update on an eta, that's almost 12hrs now since it went down....

@TalkTalk Still not working its a joke we have to pay for this aswell

@TalkTalk What about the ardrossan exchange problem, no communication absolutely disgraceful

@weecman @TalkTalk Terrible how we have had no further response to the problem, hope it's a big refund for all customers

@TalkTalk Had an engineer booked, rang to cancel saying I have to pay £65. Reason for cancelling was internet was now working however after complaining about cancellation fee internet now conveniently doesn't work again!!!

My WiFi has been down since 11:55 this morning, the usual connection is already as slow as a week in the jail as it is never mind it now not working at all. Absolute travesty - @TalkTalk #Ardrossan