TalkTalk outages and service status in Stornoway, Scotland

Problems in the last 24 hours in Stornoway, Scotland

The chart below shows the number of TalkTalk reports we have received in the last 24 hours from users in Stornoway, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TalkTalk Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Catherine Arthur (@CatArthurian) reported 6 minutes ago

  Update... They want my 82 yr old mum to send a speed test result by connecting the computer (upstairs) to the router (downstairs) via ethernet cable (which they don't have). 🤨 I explained that they won't be able to do that - they don't have a laptop, and it's not practical to unplug their pc and relocate it next to the router - they just can't physically do it. TalkTalk were not interested and insist it's the only way they can check if they are not receiving the correct speeds – although they did tell me during my first call that they could see the speed was only 12mbps...🤔 They will send an ethernet cable by post anyway, or could send someone out to do it – £150 call out fee. Never mind. Contract ends in October and won't be renewed... Nice service for the elderly, what?

• 
  Agent PBA (@butchermatt) reported 7 minutes ago

  @TalkTalk If I'm moving out of a flat why send me a return bag for the routers TO THE OLD ADDRESS? I need it sending to the new address or to a friend who can post them back! Help!!!

• 
  Natalia (@TallyWalshy) reported 13 minutes ago

  @alex_weel @TalkTalk I went 2 weeks over Christmas with no wifi and no 4g - nothing. I was never reimbursed by @talktalk for this. I was told my current issue would be fixed by an engineer today.. Apparently are relaying all fibre in the area and didn’t think to notify anyone about it. Shocking

• 
  Mr Tembo (@ChrisofBelper) reported 14 minutes ago

  @anon_opin Never heard of TalkTalk then.

• 
  Mary Holmes (@maryholmes61) reported 15 minutes ago

  @TalkTalk If it's quicker for me to deal with you then okay. But Im anxious im missing important emails. Please help.

• 
  Angela (@angelajazz2) reported 15 minutes ago

  @TalkTalk They tell me they are too busy & it will be a long time before they can get to me! Told me to check online to track a fault. Nothing has been updated and it has been logged so many times. I tried phoning & they just pass you to the website. What is going on? Abysmal service!

• 
  Kerrie (@WF2K_) reported 17 minutes ago

  @TalkTalk I know because I've been told exactly that by your team and I never said I was frustrated? So I'm not sure why you assumed that.

• 
  Angela (@angelajazz2) reported 17 minutes ago

  @TalkTalk I have sent a DM, tried phoning & been referred to the website and hung on waiting for an agent for 45 mins last night. I’m afraid the service is so poor I’m cancelling today

• 
  arunsomasundaram (@arunvenay) reported 18 minutes ago

  @TalkTalk my internet gone down and no service, when I call talk talk customer care service, it’s asking me to raise request using online portal, tell me how can I do that without internet, I’m very patient but you’re really touching my nerves

• 
  beth a (@loisgriff_) reported 18 minutes ago

  @HylianBeanie_97 Awe, BT has always been a disaster. I have TalkTalk been with them for yonks, and rarely do I have problems with them, and they are super cheap even with super fast fibre. Yeah exactly haha!! I can’t play rd2 I am terrible at it I killed my horse by accident I haven’t been back