Tesco Mobile outages and service status in Thurso, Scotland

Problems in the last 24 hours in Thurso, Scotland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Thurso, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Hadley (@Baggypilot) reported 3 minutes ago

  @tescomobile shocking service from this provider following a recent family bereavement. It’s nearly a week since the issue was raised with them and still no resolution (despite calling them 5 times). If you want good customer care then I would look elsewhere

• 
  Jan Cavelle (@jancavelle) reported 4 minutes ago

  @tescomobile I have been on your app trying to cancel an order for over 25 minutes now. And you are seriously doing ads about good service?!

• 
  Grace🐦 (@mydogisafreak) reported 7 minutes ago

  @tescomobile I'm having trouble topping up my 'bundle' Can someone help me please

• 
  Smooth211 (@Smooth2111) reported 10 minutes ago

  @tescomobile can u help me I can't get through to you top up my mobile I tried 4455 but no network

• 
  🌸 Amy Brown 🚀 (@amyb82fluffy) reported 13 minutes ago

  @tescomobile please can someone help!!! Waiting for you to unlock s phone since 2nd Feb! Promised time and time again!!!

• 
  Scott Small (@scottjsmall) reported 24 minutes ago

  @tescomobile you are great at taking our money, but when it comes to leaving, you just lie. I was told 7 days to unlock a phone from you, (which we have fully paid for) 7 days pass, and now you cannot help as you haven’t received an email, shocking from a company of this size

• 
  Melissa ✨ (@WimblyDonnerxo) reported 28 minutes ago

  @tescomobile hi I need to speak to Someone urgently. I was told on your chat yesterday I had until 24 April to cancel within cooling off period however when requesting my pac code I’ve been informed I’ll be charged £220 to terminate the contract!!

• 
  montyniblet (@montyniblet) reported 29 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Jordan Abbott (@jordanabbott93) reported 30 minutes ago

  @tescomobile Had shocking service in Folkestone store from Humza whilst attempting to upgrade my phone contract after being a loyal Tesco mobile customer for over 5 years. He did not care about my problems and simply wanted to push responsibility to the online team

• 
  Michelle (@Michell78492363) reported 35 minutes ago

  what a bad service from @tescomobile .want to charge my elderly dad £36 for a replacement sim card. On hold then call terminated . Never use this company