Tesco Mobile

Tesco Mobile Outage Map

The map below depicts the most recent cities in the United Kingdom where Tesco Mobile users have reported problems and outages. If you are experiencing problems with Tesco Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Tesco Mobile users affected:

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 14
Cambridge, England 10
Birmingham, England 9
Bury St Edmunds, England 7
Liverpool, England 7
Bourne, England 6
Huntingdon, England 5
Manchester, England 5
Greenock, Scotland 5
Glasgow, Scotland 4
Royal Leamington Spa, England 4
Plymouth, England 4
Downham Market, England 4
Leeds, England 3
Belfast, Northern Ireland 3
Croydon, England 3
Inverness, Scotland 3
Newcastle upon Tyne, England 3
Dagenham, England 3
Bolton, England 3
Bristol, England 3
Southampton, England 3
Swindon, England 3
Southwark, England 3
Pwllheli, Wales 3
Luton, England 3
Hackney, England 2
Antrim, Northern Ireland 2
Kettering, England 2
Slough, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • DanFriar Dan (@DanFriar) reported

    @tescomobile That's the problem, I'm trying to stop being an existing customer after only 5 days of being one, they seem a bit too eager to keep me

  • JoyC93811523 Jo Frances (@JoyC93811523) reported

    @tescomobile It has always been bad but today has become worse!

  • GlamRUsHair1 Lisa Straughn (@GlamRUsHair1) reported

    @tescomobile appalling service!I add my son to my account, get him a new contract with a new SIM & then I have issues porting his number over. Get in contact with customer services to help me sort out. Then find out that Tesco transferred his number to my sim-so Iv lost my number

  • ValentinLewis12 Valentin Lewis (@ValentinLewis12) reported

    @tescomobile @PrivacyMatters I had same problem with Tesco mobile,Tesco run on O2 network,I have 3 year contract with them they cancelled my SIM contact but I still have to pay for the Phone 🫤 I'm with voxi mobile now run by Vodafone

  • artvandalay10 The Round Headed Kid (@artvandalay10) reported

    @tescomobile shambolic customer services. First send me a phone I haven't ordered, then charge me for insurance I haven't taken out, then nobody to deal with the issues.

  • st_tattersall Sara (@st_tattersall) reported

    @tescomobile you have a very inadequate and incompetent customer care team!. I've had an ongoing issue with my account for three months now and I still can't get someone to contact me!. Why aren't managers available when you ring to resolve issues?

  • moran181967 Michael Moran (@moran181967) reported

    @tescomobile Having problems topping up my mobile this morning I got a message saying there is a problem with the system. I've called customer care twice and it should be customer don't care. I was even asked to try to top up later. No money on phone Really disappointed.

  • Tom_brs Tom S (@Tom_brs) reported

    @tescomobile Do you know if the Pixel 6 can connect to 5G on your network?

  • mikestrubel Michael Strubel (@mikestrubel) reported

    @tescomobile @EE Maria I believe it’s going ahead in the next 24hrs. Badly informed by Watford, he had no idea how to access his phone, very poor phone handover, I’m not at all impressed

  • aye_alison Alison Aye (@aye_alison) reported

    Also @tescomobile what are Dad’s chances of a refund on Mam’s monthly phone fee (£7) since her death? I realise it’s our fault for not cancelling, but you can check that he’s been paying for an unused service. It would really help him with his fuel bills. Goodwill? #tescomobile

  • PaulCole Paul Cole 🇺🇦🇪🇺🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@PaulCole) reported

    @meloni1961 @tescomobile Not sure there's much they can do, unfortunately. The signal from over the channel is often stronger. Have you tried switching off roaming in your phone?

  • KatelynAnn66 Katelyn Williams 🌀 (@KatelynAnn66) reported

    Having awful service with Tesco mobile at the moment and when I tried to get something sorted with customer service they tried to force me into a new contract, but I had to pay my cancellation fee first! Appalling service!! @tescomobile

  • meloni1961 Mel (@meloni1961) reported

    Dear @tescomobile I am NOT in France - I am in Kent. How do I fix this?

  • twwooer Sheridan Birtwistle #CovidIsAirborne (@twwooer) reported

    @FelicityCloake @O2 @tescomobile uses #O2 network Have been with them for years; no mid contract price increases; decent value

  • Bletchman Paul Kirwan (@Bletchman) reported

    @tescomobile Is this ad supposed to make people feel good about your phones? Not working for me.

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