Tesco Mobile

Tesco Mobile Outage Map

The map below depicts the most recent cities in the United Kingdom where Tesco Mobile users have reported problems and outages. If you are experiencing problems with Tesco Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Tesco Mobile users affected:

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 79
London, England 16
Manchester, England 10
City of London, England 7
Birmingham, England 5
Norwich, England 4
Hackney, England 4
Cullompton, England 3
Dunfermline, Scotland 3
Oldbury, England 3
Leicester, England 3
Bournemouth, England 3
Southampton, England 3
Glasgow, Scotland 3
High Wycombe, England 2
Southport, England 2
Hammersmith, England 2
Ferndale, Wales 2
Nottingham, England 2
Wrexham, Wales 2
Coventry, England 2
Wandsworth, England 2
Plymouth, England 2
Halifax, England 2
Croydon, England 2
Lincoln, England 2
Belfast, Northern Ireland 2
Oxford, England 2
Reading, England 2
Bristol, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • DebbieKnightArt Debbie Knight (@DebbieKnightArt) reported

    I dropped my iPhone into the river this morning, but I'm up and running on a new phone with the same number less than 12 hours later thanks to excellent service from @tescomobile at Crewe Tesco Extra, who were very helpful. I will try not to throw this one in the river!

  • OconnorSoc SOC (@OconnorSoc) reported from Waltham Abbey, England

    @tescomobile Callum this is not ok, it’s gone on for long enough. I’m not buying your fault free service any longer, terminate my contract and you can come and collect the device as I am not paying £29.96.

  • JoBroomes jo broomes (@JoBroomes) reported

    @tescomobile customer service has been the most shocking and incompetent I have ever dealt with 😱

  • 1DaveMcColl Dave McColl (@1DaveMcColl) reported

    @tescomobile I confirm nothings changed,appalling service 3 weeks without ability to use what they pay for, post code CM1 4EX. This needs sorting straight away, they were with @TheO2 you aren’t out of the woods if you don’t sort this out between you I’m going to report you both

  • Alexis27441793 Laura (@Alexis27441793) reported

    @tescomobile It's been cancelled from my banks end, as the bill date was changed well in advance (when I made a previous payment, in February) advisor told me there have been a lot of system errors recently, so not my fault.

  • millinchip Lea Millinchip (@millinchip) reported

    @tescomobile what disgraceful customer service! 6 phone calls about a faulty phone and I am no further forward and still have a phone 16 months old not working .... I imagine you'll still want me to pay the bill though 🤬

  • MrBrittle1  LEG  (@MrBrittle1) reported

    @juliemac1000 Ask for you pac code when you register with a new contract give them that pac number & they’ll notify you when your phone will go off & your number will be ported over to your new network @tescomobile make it so simple wish every company did

  • hackneyladok Hackneyladok (@hackneyladok) reported

    @tescomobile Hello, made an online complaint, no responce whatsoever, typical of you overseas service, they have no interest in trying to help you, basically you have taken my credit, and I want it refunded.

  • c_pxtell C🦋✨ (@c_pxtell) reported

    @tescomobile hi, my signal has been dropping all afternoon at it’***** and miss receiving calls and texts, I need my phone for emergencies.

  • craigmartin5 Craig Martin (@craigmartin5) reported

    @danny_motion @Tesco @tescomobile I know, class isn’t it. I’ll never turn off the “accept substitution” option again haha

  • Mark_hibbo Mark Hibbert (@Mark_hibbo) reported

    @tescomobile It stopped working when I was in Swindon yesterday and still got no service at home in Bath

  • CraigS0309 ⒸⓇⒶⓘⒼ (@CraigS0309) reported

    @tescomobile I have this morning received a new SIM card but not able to send a swap text, due to my issue

  • richforr70 Richard Forrester (@richforr70) reported from Hessle, England

    @tescomobile is there a problem with the network. Am not receiving SMS or calls but can send and make them.

  • BarbaraSutton15 Barbara (@BarbaraSutton15) reported

    @IanMartin55 @NeilDavoDavies1 Our reception here is intermittent so I find it easier to contact my colleagues who also have iphones I got a good deal from @tescomobile on the contract price & the cost of the phone far (Tesco use the O2 network) better than my previous O2 account it pays to shop around.

  • AgentZInfinity PoliticsJunkie (@AgentZInfinity) reported

    the year is 2021 and companies are still using indian call centres with staff that cant complete even the most basic of tasks. 5 minutes of blood-boiling poor service from @O2 and im literally shaking with anger. Remind me again why i'm not w/ tesco mobile already? @tescomobile

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