Tesco Mobile

Tesco Mobile Outage Map

The map below depicts the most recent cities in the United Kingdom where Tesco Mobile users have reported problems and outages. If you are experiencing problems with Tesco Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Tesco Mobile users affected:

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 13
Blackburn, England 12
Croydon, England 3
Reading, England 3
Cambridge, England 3
Hackney, England 2
Middlesbrough, England 2
Kingston upon Hull, England 2
Birmingham, England 2
Downham Market, England 2
Leeds, England 2
Aylesbury, England 2
Liverpool, England 2
Richmond, England 2
Preston, England 2
Attleborough, England 2
Derby, England 2
Chesham, England 2
East Grinstead, England 2
Manchester, England 1
Potters Bar, England 1
Great Yarmouth, England 1
Aberdeen, Scotland 1
Scunthorpe, England 1
Dumfries, Scotland 1
Banchory, Scotland 1
Waterlooville, England 1
Doncaster, England 1
Evesham, England 1
Hook, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • maggies28654076 Churchymcchurchface (@maggies28654076) reported

    @tescomobile Appalled at service tesco mobile. Made our phone totally useless and staff at the call centre said nothing they can do. Your agent can't help me, wont give me escalation process or service level. Did nothing but talk over me. and did nothing to resolve issue. #poorservice

  • gembob86 Gemma (@gembob86) reported

    @tescomobile I'm having huge problems trying to redeem my code for free 6 month subscription to club card plus. Contacted you last week via website but still haven't received any help :(

  • cdm131 Carol Newsham (@cdm131) reported

    @tescomobile I am trying to initiate the offer for 6 months Clubcard offer for my new phone. The phone is in my name but OUR Tesco account is in my husband’s name, is this causing it to fail? Offer runs out tomorrow so am panicking a bit now

  • leonpryce6 Leon Pryce (@leonpryce6) reported

    Don’t ever use @tescomobile there customer service is abysmal. Absolute joke

  • mediate4ueu mediate4u (@mediate4ueu) reported

    @tescomobile Why do you support Israel?

  • BBCavendishRds Rachel (@BBCavendishRds) reported

    @tescomobile However. How can I use it once I've returned home to where I currently have no service apart from texting? As said previously I've had to drive 20 miles to contact you.

  • the1275GT Steve Davis (@the1275GT) reported

    @tescomobile @O2 How the heck is your service still down in the UB4 area? My elderly Mother-in-law is without her mobile phone since Monday 10th May. It's 2021 not 1990 #poorservice #nosignal

  • SteveinReading Steve Lewis (@SteveinReading) reported

    @tescomobile I do block no.s but they use different ones every time. I've tried the Truecaller app but it's no different to blocking in the phone. My landline has a TrueCall unit which stops every unwanted call. Mobiles need similar. Changing my no wouldn't help as they must use random ones.

  • siion69 m (@siion69) reported

    hey @tescomobile im trying to access the DN support portal but i think its down

  • nickyinghamICTP Nicky Ingham (@nickyinghamICTP) reported

    @tescomobile you have been no help to my dad who needs his phone to call his I’ll wife who is in hospital and confused - every little helps! Please provide a better customer focus rather than putting unnecessary blockages in his way when he is already struggling!

  • MhairiHodge Mhairi Hodge (@MhairiHodge) reported

    @tescomobile Nope not a thing. That’s why I resorted to here. I finally found another way, and got it done. But with no thanks to your customer services

  • mediate4ueu mediate4u (@mediate4ueu) reported

    @tescomobile Why do you support Israel?

  • Dag44159 AnilDagar (@Dag44159) reported

    @tescomobile what is your complaints procedure. The online links don’t work. What a shabby service. No transparency

  • maggies28654076 Churchymcchurchface (@maggies28654076) reported

    @empem39 @tescomobile You were lucky. Just experienced terrible customer service from #poorservice

  • maggies28654076 Churchymcchurchface (@maggies28654076) reported

    @tescomobile #TESCOMOBILE cannot get any customer service to help. Saying they don't provide support for anything purchased from your shops. Have to have purchased online to have customer support. Is this right? you don't provide customer support? #POORCUSTOMERSERVICE

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