Tesco Mobile

Tesco Mobile Outage Map

The map below depicts the most recent cities in the United Kingdom where Tesco Mobile users have reported problems and outages. If you are experiencing problems with Tesco Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Tesco Mobile users affected:

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 20
Leeds, England 8
Birmingham, England 7
Cardiff, Wales 6
Manchester, England 5
Kingston upon Hull, England 4
Peterborough, England 4
Glasgow, Scotland 3
Belfast, Northern Ireland 3
Cwmbran, Wales 3
Ealing, England 3
Rossendale District, England 3
Reading, England 3
Sudbury, England 3
Chingford, England 2
Longniddry, Scotland 2
Bermondsey, England 2
Gloucester, England 2
Greenock, Scotland 2
Northampton, England 2
Bolton, England 2
Newark on Trent, England 2
Croydon, England 2
Sandy, England 2
Ferndale, Wales 2
Hounslow, England 2
Leicester, England 2
Enfield Town, England 2
Walsall, England 2
Chesterfield, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • hannahiscontent Hannah Mason (@hannahiscontent) reported

    Anyone had a similar experience to me with their @tescomobile phone? I went to New York and spent whole time trying to get a signal so I could find my way around, connect with my kids etc. No service for 10 days. Nothing. I get home to a bill for £172+ for 'roaming'?! For nothing

  • keisser1974 steve1974 ⚒ CBE 🫧 (@keisser1974) reported

    @tescomobile you keep sending me surveys for an unresolved problem - what I need please is for someone to read what I am writing or to call me

  • ZestPartnership Zest Accountants Newark (@ZestPartnership) reported

    @tescomobile So this is the number we called 49 hours ago, after being passed around various department including Tesco Shopping Deliveries?!?!? We're still waiting for the manager who would be phoning us back 'almost immediately' to call. This doesn't help in the slightest.

  • DermottSimpson Dermott Simpson (@DermottSimpson) reported

    @tescomobile Thank you, but next time read the question. It might help.

  • moron_of Moron Of The Week (@moron_of) reported

    .@tescomobile customer service is a joke. Trying to sort out fraud and the online chat has such poor English it feels like a phishing attempt, conflicting information and no advice. Won't tell us how fraudulent contracts were raised so can't protect ourselves further. Dangerous.

  • Tony_Lew1s Tony Lewis (@Tony_Lew1s) reported from Salford, England

    @tescomobile absolutely appalled by your service, I genuinely don’t understand how if you deal with customers in this way, that you are STILL operating

  • TidyPalHook Michael Wood (@TidyPalHook) reported

    @tescomobile Do you bother to read? My complaint is that according to your TESCO customer help line you have reduced the number of times a phone rings to TWICE (2). WHY?

  • MobileAppDevUK Jamie O'Neill (@MobileAppDevUK) reported

    Hi @tescomobile Are there general issues upgrading handsets online? I've been trying for about 40 mins and it keeps timing out at last step.

  • ZestPartnership Zest Accountants Newark (@ZestPartnership) reported

    @tescomobile - after 7 months of continous ongoing issues with two business mobiles, we've yet AGAIN not recieved a call back from a manager. Only been waiting 49hours! Anyone at @tescomobile want to help solve an issue of double billing??

  • LyddySD Lydia S Daley (@LyddySD) reported

    @tescomobile Unfortunately, "I'm sorry" doesn't really cut it now does it when I'm missing important phone calls. Other networks have this facility. Why can't Tesco mobile offer the same service?

  • ree658 Marie Biswell (@ree658) reported

    8 days on and still no resolution from @tescomobile perhaps their CEO would still be so proud of her team to find out they’ve broke the law and now I’m suffering because of them…. @ClairePickthall

  • CovHTID2022 Simon 😎 (@CovHTID2022) reported

    @tescomobile Is the unlimited data package on contract actually unlimited or do you slow down the data speeds etc after so much usage like some other networks do? I'm on 5G so can't imagine that being slowed down surely?

  • emmilooY6 Emma Wood (@emmilooY6) reported

    @tescomobile what an absolutely shocking customer service...3 weeks and my husband can still not use his business phone meaning we are losing money day by day! And you won't let us leave either or give us a timescale...

  • MimiDigi1 Mimi Digi (@MimiDigi1) reported

    @tescomobile shocking customer service, where is my new phone

  • stuartbuckle Stuart (@stuartbuckle) reported

    @tescomobile ‘You’re a loyal customer’. The latest fool I told at the beginning £10 wasn’t going to be enough and he still offered it like he was doing me favour? I have spent £10 on getting a sim that worked for a week, but still due to the incompetence of @tescomobile…

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