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Tesco Mobile

Tesco Mobile Outage Map

The map below depicts the most recent cities worldwide where Tesco Mobile users have reported problems and outages. If you are having an issue with Tesco Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Tesco Mobile users affected:

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 73
Plymouth, England 1
Kirkcaldy, Scotland 1
Telford, England 2
Sheffield, England 1
Nailsea, England 1
Birmingham, England 5
Helston, England 1
City of London, England 2
Witney, England 1
Epsom, England 1
Leyland, England 1
Hampton, England 1
Hatfield, England 1
Port Talbot, Wales 1
Stoke-on-Trent, England 1
York, England 1
Truro, England 2
Stockton-on-Tees, England 1
Pinner, England 1
Cranleigh, England 1
Corby, England 1
Hackney, England 3
Portsmouth, England 2
Todmorden, England 1
Walsall, England 1
Pontefract, England 1
Halifax, England 3
Henlow, England 1
Ferndale, Wales 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • fabiomanetta
    fabio manetta (@fabiomanetta) reported

    @tescomobile this is not my complaint. I can only top up multiples of £5, instead of rounding up my balance to a multiple of 5 (£15,which is the cost of the bundle i want), so my balance is virtually useless. Shameful trick by tesco.

  • DarranMacm95394
    Darran MacMaster (@DarranMacm95394) reported

    @tescomobile @O2 why is the mobile network so bad in crawley? Barely get any decent signal to check emails or online content.

  • s1l2j
    Steve Jay 🚫 by CRT 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (Starmer out)!! (@s1l2j) reported

    @tescomobile @matt_lad87 Posting from my Vodafone WiFi because my Tesco phone signal is crap. Come on Tesco, get your act together!

  • Richardlewis31
    Richard (@Richardlewis31) reported

    @tescomobile @tescomobile this still isn’t sorted. Talk about the worst customer service I’ve experienced

  • graemepaddison
    Graeme Paddison (@graemepaddison) reported

    @tescomobile It's not good enough, I'm paying for a service that you are not delivering! You are a MOBILE network but I have to keep using WiFi if I want any sort of data, so what am I paying for every month?

  • nelgxs
    Glen Stevens (@nelgxs) reported

    @tescomobile been given a run around in your chat help. I am trying to place an order but for some reason it does not seem possible?

  • cupcakecutie10
    cupcake (@cupcakecutie10) reported

    @tescomobile Hi waiting hours for my new phone to be delivered! DPD tracking useless. I'm waiting to go out. Not great first customer experience!

  • saucyjack73
    Snort Of Derision (@saucyjack73) reported

    @tescomobile now my calls are disconnected. Wtf

  • jordanabbott93
    Jordan Abbott (@jordanabbott93) reported

    @tescomobile Had shocking service in Folkestone store from Humza whilst attempting to upgrade my phone contract after being a loyal Tesco mobile customer for over 5 years. He did not care about my problems and simply wanted to push responsibility to the online team

  • _JamesBaker92
    James Baker (@_JamesBaker92) reported

    @tescomobile How do you go about leaving for a different provider? I know it's not your fault personally (whoever responds to this) but the lack of signal and amount of times calls cut out is beyond a joke.

  • CarlMalkin6
    Carl Malkin 💙 (@CarlMalkin6) reported

    @tescomobile I don't have issues with your app, you do. It worked until the software update on the payment side of the app. I suggest you ask them to roll back the update to make the app work again. IT people cause these problems do they continue to get paid.

  • picklemonsterG
    picklemonsterg (@picklemonsterG) reported

    @tescomobile 2 weeks now and still Not ported over! If anyone thinking of moving to Tescomobile and uses online banking, Authenticator apps for work study etc. then please don’t use Tesco. Awful service and so inconvenient!

  • EmmaLockha51775
    Emma Lockhart (@EmmaLockha51775) reported

    @tescomobile worst sales service ever. Tried to take out a contract after my order failed. Only had to pay the 19.99 1st payment apparently they can't take payments from Monzo I asked if it could be taken off or added to my first bill but she said no!!! Attitude was horrible too

  • jaymcneilly
    jason mcneilly (@jaymcneilly) reported

    @tescomobile what is going on with your network. im barely getting any phone signal or Internet? co Antrim.

  • Antty629802
    Antty (@Antty629802) reported

    @tescomobile your customer service is appalling. I want to pay my daughters bill. Your agents won't let me because I don't know the passcode on the account. This is silly, I want to pay, you won't let me...

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