Tesco Mobile outages and service status in London, England
Service-wide status: Tesco Mobile
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Tesco Mobile generated 0 outage signals in the last 24 hours around London, including 0 direct reports.
- The most common problems reported in this area mention Total Blackout, Internet, and Phone.
- Latest local activity: Sep 18, 10:13 AM GMT+1.
Share of direct reports from this area over the past 30 days.
- Total Blackout (50%)
- Internet (37%)
- Phone (8%)
- E-mail (3%)
- Wi-fi (3%)
The latest reports from users having issues in London come from postal codes NW6 , SE14 , SW16 and RM11 .
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Problems in the last 24 hours in London, England
Tesco Mobile signals over the past 24 hours, with local activity from London, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.
- Service-wide signals
- Service-wide baseline
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near London, England
The most recent Tesco Mobile outage reports came from the following cities: London, Croydon, Hammersmith, and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 5 days ago |
|
London
|
5 days ago | |
|
London
|
Internet | 7 days ago |
|
London
|
Internet | 8 days ago |
|
Croydon
|
Phone | 9 days ago |
|
Hammersmith
|
Total Blackout | 13 days ago |
Community Discussion
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Tesco Mobile Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Stuart Orr (@stuantor) reported from Hounslow, England@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!
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Iain Gordon (@IainGordon2) reported from London, England@tescomobile Might help if you spelt my name correctly ROD? Of course you don't what I mean when setting up a mobile phone is for you to glean!?!? Every little Helps?!?!? X
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Rachel (@quinsgirl71) reported from Hounslow, England@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice
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Stephen (@pennacksplace) reported from Camberwell, EnglandEE’s data signal appears progressively worse over the last year or so, anybody got experience of the @tescomobile / O2 network? London-based if that helps..
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Paddy (@PaddiePower) reported from Kensington, England@tescomobile I cannot call out - live chat telling me to call customer care but I cannot dial any number. Telling me to use a friend or family members phone - I live alone. What can I do?
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farah says (@Farah_Lou) reported from Loughton, England@tescomobile just put my sim in my new phone that I’ve upgraded to but 4G isn’t working? Please help!
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peter gardner (@petergardner50) reported from London, England@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital
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Brad P (@5_iron) reported from Hackney, England@tescomobile Yes, they say my only options are the same as when I first got my tracking info - leave with neighbour, change to another weekday, or pay for weekend delivery. First option failed miserably, and the second two don't help.
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juliewebber (@juliewebber88) reported from Camberwell, England@tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor
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#EmeryOut (@manlikesheltzy) reported from City of London, England@1kayofficial @tescomobile @tescomobile quickly potential customer here
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Faz (@SuzetteFarrier) reported from Hounslow, England@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!
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Bhavini Shah (@BhaviniShah) reported from London, England@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?
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Caz collins (@CazCAFC) reported from Bromley, England@tescomobile is Tesco mobile down at the moment ! Me and my whole family who are on Tesco can’t call anybody and when we do get through it says call failed after 2 minutes !!!!! Can’t get hold of my mum in an emergency
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Faz (@SuzetteFarrier) reported from Hounslow, England@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬
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Beetlejuice (@wonky_lauren) reported from London, EnglandMy dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps
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juliewebber (@juliewebber88) reported from Camberwell, England@tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying
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Vroooom Automotive (@VroooomAutos) reported from Enfield Lock, England@tescomobile been on phone this morning with customer service absolutely hopeless got no idea time to go elsewhere. #hopeless
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Realistichwofbow (@relistichwofbow) reported from Poplar, Englandspent an annoying hour trying to upgrade my handset with @tescomobile. hadn’t updated my new address. Need 72 hours before I can get handset. but I need new handset cos this one is broken. Nope we will give you PAC code and you can get 1 elsewhere. So much for 10 years loyalty!
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Rachel (@quinsgirl71) reported from Hounslow, England@tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(
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Nesli Shafak (@NesliShafak) reported from Kensington, England. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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loobylou (@loobylambchop) reported@tescomobile It's ok Zoie it is all sorted now the last lovely lady sorted it for me and gave me the info very quickly, please just make sure all your operatives are properly trained because 1 out of 5 isn't great is it. Also the attitude of no 3 towards a customer needing help was appalling
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Tim (@t1m670) reported@tescomobile we were told a few weeks ago that a mast was down in our area affecting signal. Please can you check if I provide a postcode? We rely on your network for both phones and our internet and they’re both performing very poorly recently.
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Philip Ian Butler (@moodleprof) reported@tescomobile Tbh, I’m confused and not sure what I am. I was trying to buy a special bundle but was told that it was unsuccessful as I hadn’t completed it in the app. My app has never worked properly and I was told a couple of weeks ago that my account was connected to Portsmouth 😳
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becky🌻 (@beckykk_) reported@tescomobile I phoned last week bc I’ve noticed I’ve been charged twice every month for insurance since June 2025. The person on the phone said they would text me the insurance department number but I’ve still not received this? Please can you help?
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yꙮ (@CompleteSham) reported@legalstyleblog @tescomobile Baffled - especially by their insistence you be especially polite to them. I get the impression from the excerpt elsewhere that they withhold good faith service from those who openly complain, but I also would assume that you'd have been stuck in AI hell if you hadn't complained
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MatB ⓈⓉⒻⒸ (@MatB_STFC69) reportedNo signal all day today in Marlborough Wilts @tescomobile Please fix it!
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Johnny Dowling (@JohnnyDowling10) reported@tescomobile No. Fix your network.
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Legal Style Blog (@legalstyleblog) reportedThe vast body of consumer rights legislation still doesn't cover the single most difficult scenario a consumer can face: when a company, @tescomobile, puts one through hours of customer service in a stubborn refusal to accept payment and then says by failing to create an account one has blacklisted from their service (which apparently retains personal data of those who don't have accounts, whose processing is presumably lawful on the grounds of sadism—missed that GDPR ground).
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Sian (@SianElin_PT73) reported@tescomobile @financialombuds Why should I pay £40 a month for no service?! Totally unacceptable! And like I said, it’s been over 2 months now! Tesco said, there’s no issues, well there is! I have enough evidence on phone to prove it!
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KJ (@riverofstardust) reported@JohnStable24816 @tescomobile This fits with my mums recent experience - I can't believe how poor it's been! Currently planning to cancel her contract and get her a decent service
Recent Tesco Mobile reports in London, England
Latest available direct user reports from this city and nearby areas. These are individual observations, not confirmed incidents or a complete outage history.
- London: Total Blackout
- London: E-mail
- London: Internet
- London: Internet
- Croydon: Phone
- Hammersmith: Total Blackout
Tesco Mobile detected incident history
These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.
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Detected:
No end recorded. This alone does not establish the current status. -
Detected:
No end recorded. This alone does not establish the current status. -
Detected:
No end recorded. This alone does not establish the current status. -
Detected:
Detection ended: (2 minutes) -
Detected:
Detection ended: (11 minutes) -
Detected:
Detection ended: (18 minutes)
Tesco Mobile outage reports by location
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