Tesco Mobile Outage Report in London, England
Why is my Tesco Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in London come from postal codes NW6 , EC1N , SE14 and RM12 .
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
Problems in the last 24 hours in London, England
The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
- Phone (39%)
- Internet (30%)
- Total Blackout (27%)
- E-mail (3%)
- Wi-fi (1%)
- TV (1%)
Live Outage Map Near London, England
The most recent Tesco Mobile outage reports came from the following cities: London, Hammersmith, Harringay, Hackney, City of London, Croydon, Mitcham, City of Westminster, Enfield Town, Kingston upon Thames, Wandsworth, Harrow, Muswell Hill, Barking, and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 2 days ago |
|
London
|
Phone | 2 days ago |
|
Hammersmith
|
Internet | 5 days ago |
|
Hammersmith
|
Total Blackout | 6 days ago |
|
Harringay
|
Internet | 7 days ago |
|
London
|
Total Blackout | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
-
Realistichwofbow (@relistichwofbow) reported from Poplar, Englandspent an annoying hour trying to upgrade my handset with @tescomobile. hadn’t updated my new address. Need 72 hours before I can get handset. but I need new handset cos this one is broken. Nope we will give you PAC code and you can get 1 elsewhere. So much for 10 years loyalty!
-
Kiran 😍👨🏻🍳 (@___Kiran) reported from Hounslow, EnglandThanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer
-
Faz (@SuzetteFarrier) reported from Hounslow, England@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬
-
juliewebber (@juliewebber88) reported from Camberwell, England@tescomobile Read the tweets I've sent. NO issues with my phone or sim. Your staff checked my phone. The issue is no coverage in every area I was in and no warning. O2 customers were sent texts about this.Tesco advisor in Streatham looked st coverage issues. Your CS implied he was a liar!
-
Vroooom Automotive (@VroooomAutos) reported from Enfield Lock, England@tescomobile Can you call us on our free phone number 08000263374 so we can sort out the problem for the lady as she is very vulnerable
-
juliewebber (@juliewebber88) reported from Camberwell, England@tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor
-
Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England@tescomobile Hey! Brilliant service, it just switched over. Took about 90 mins, your customer service is ace!
-
#EmeryOut (@manlikesheltzy) reported from City of London, England@1kayofficial @tescomobile @tescomobile quickly potential customer here
-
Beetlejuice (@wonky_lauren) reported from London, EnglandMy dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps
-
Kathleen (@ImperfectiousMe) reported from Poplar, EnglandI thought @tescomobile was good, but recently their network is terrible, I can hardly use my data anymore. It’s always saying connect to a network 😑
-
Stuart Orr (@stuantor) reported from Hounslow, England@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!
-
Rachel (@quinsgirl71) reported from Hounslow, England@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice
-
グラハム・スミス® (@BancoDePapa) reported from Harrow Weald, England@tescomobile 5 phones down (family).... Answers please
-
Rachel (@quinsgirl71) reported from Hounslow, England@tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(
-
juliewebber (@juliewebber88) reported from Camberwell, England@tescomobile No real apology,saying there was coverage in the areas I was in etcetc. If you can't get coverage in Tescos,how bad is that.I wanted to make calls but zero coverage.Have the decency to inform customers whn iou know there will no cover. CS in effect called me a liar!!
-
Brad P (@5_iron) reported from Hackney, England@tescomobile Yes, they say my only options are the same as when I first got my tracking info - leave with neighbour, change to another weekday, or pay for weekend delivery. First option failed miserably, and the second two don't help.
-
Faz (@SuzetteFarrier) reported from Hounslow, England@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!
-
Nesli Shafak (@NesliShafak) reported from Kensington, England@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile
-
juliewebber (@juliewebber88) reported from Camberwell, England@tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying
-
peter gardner (@petergardner50) reported from London, England@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
CartersCollectablesUK: AntiquesAreFun (@CartersCollecta) reported@tescomobile Before I start to mess around with the Sim card, or believe that my perfectly working phone is faulty, you need to be very very sure that there is no problem with Tesco mobile coverage.
-
CartersCollectablesUK: AntiquesAreFun (@CartersCollecta) reported@tescomobile I don't think so, Rob. This has been the very first problem I've had and judging from the downdetector web page, there have been numerous problems with Tesco mobiles today. My hubbie (who has a different phone but is also Tesco mobile) is also experiencing problems.
-
Misheard Lyrics (@Mishear54805255) reported@tescomobile I filled out the main Tescos Customer Services form on the website. I phoned Tesco Mobile from the email I was sent and went down to Tesco Monkspath on 3 dates - this has been ongoing since at least 17th October 2021 saying I owe over£600 for a phone that I had returned.
-
Paula tanham (@tanhamroundwood) reported@tescomobile It’s nothing to do with signal. I’ve been having this problem since switching to Tesco mobile! Our WiFi and broadband are perfect!
-
Nats (@BeLivTech) reported@tescomobile Thanks for the reply. Manual network selections says "couldnt find networks". Its probably been nearly a year since I made a call or sent a text but I did receive a call about 10 days ago on the number so it was fine then. Should I DM you the number?
-
CartersCollectablesUK: AntiquesAreFun (@CartersCollecta) reported@tescomobile Signal now back to normal - without pulling the back of the phone and playing with the SIM card. Just goes to show, doesn't it?
-
judekelly (@_judekelly) reported@tescomobile Thanks @tescomobile - still down. Will there be any compensation for the time we’ve not been able to use your service?
-
Nicola Forsyth (@NicolaForsyth14) reported@tescomobile I was due a refund from yourself of £200 on the first of dec. still not received. I’ve emailed and phone and web chat. It’s been on going for over a month. Please help me.
-
Katie Osborne (@katieosborne05) reported@tescomobile I have a 1-hour recording I would like to send to the CEO of Tesco Mobile to demonstrate what customers have to repeatedly endure when dealing with customer services. Please advice best email address.
-
Steven Lamb (@ste_lamb) reported@tescomobile The settings have suddenly gone missing when my old sim (previous network) comes out and the tesco mobile sim goes in, also had Google messages report it's not supported by the network