Tesco Mobile outages and service status in Croydon, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  juliewebber (@juliewebber88) reported 5 minutes ago from Camberwell, England

  @tescomobile Read the tweets I've sent. NO issues with my phone or sim. Your staff checked my phone. The issue is no coverage in every area I was in and no warning. O2 customers were sent texts about this.Tesco advisor in Streatham looked st coverage issues. Your CS implied he was a liar!

• 
  Stephen (@pennacksplace) reported 7 minutes ago from Camberwell, England

  EE’s data signal appears progressively worse over the last year or so, anybody got experience of the @tescomobile / O2 network? London-based if that helps..

• 
  juliewebber (@juliewebber88) reported 10 minutes ago from Camberwell, England

  @tescomobile No real apology,saying there was coverage in the areas I was in etcetc. If you can't get coverage in Tescos,how bad is that.I wanted to make calls but zero coverage.Have the decency to inform customers whn iou know there will no cover. CS in effect called me a liar!!

• 
  Caz collins (@CazCAFC) reported 14 minutes ago from Bromley, England

  @tescomobile is Tesco mobile down at the moment ! Me and my whole family who are on Tesco can’t call anybody and when we do get through it says call failed after 2 minutes !!!!! Can’t get hold of my mum in an emergency

• 
  juliewebber (@juliewebber88) reported 24 minutes ago from Camberwell, England

  @tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying

• 
  juliewebber (@juliewebber88) reported 39 minutes ago from Camberwell, England

  @tescomobile Multiple. Your CS man kept insisting it was an issue with my phone which was not true as C Advisor in Tesco checked my phone. He also checked the O2 coverage which confirmed outages where I'd been but your CS man PHIL insisted that wasn't true. Insulted me and the store Advisor

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Colette Houlihan (@Colly_wobbles) reported 44 seconds ago

  I am a pay as you go customer @tescomobile and I just don't understand where my credit is going??? If I put £10 on by voucher, as you have removed the online top up service. and don't make a phone call or send a text, my credit reduces daily....Why is this? HELP!

• 
  Les Twigg (@LesTwigg) reported 47 seconds ago

  @SBarrettBar @tescomobile I had a similar problem with Three. Sent a message to the text number and replied wanting my date of birth, which I had never given them. After days of hassle, someone rang from head office "just put any date in as we don't have yours on file"! Never as simple as they claim.

• 
  J Campbell (@JulesCampbell1) reported 2 minutes ago

  @tescomobile - How can a mobile phone provider not provide a phone that can get incoming texts or calls? After 9 days of a new phone when called from a landline my number is still not recognised. Your customer support is dire. As a new customer I won't be with you for long..

• 
  Steven Barrett (@SBarrettBar) reported 4 minutes ago

  @Baronbigbucks @tescomobile Yes, it doesn't work I suspect they've disabled it

• 
  chatterbox (@chatkins1) reported 8 minutes ago

  @tescomobile @MartinSLewis If this is how a complaints manager responds what hope do I have? Please contact Sahira complaints manager as she has somehow missed my email stating that I want to keep complaint open and have SAR

• 
  Barbara (@BarbaraSutton15) reported 8 minutes ago

  @tescomobile I call customer care (oxymoron no care at all) provide my details on menu-I am connected-the noise in the background is horrendous the line cracks up-I’m barely able to understand them-there are no UK call centres-after over 10 years we are likely to part company

• 
  Kelly Johnstone 💙 (@KJMAYA) reported 12 minutes ago

  @tescomobile Are the staff in your in store shops there to support customer queries or be ignorant & rude? Just checking ?#Dalmarnock store

• 
  Johnny Dowling (@JohnnyDowling10) reported 12 minutes ago

  @tescomobile No. Fix your network.

• 
  lee deeble (@LeeDeeble) reported 20 minutes ago

  @tescomobile Your app keeps coming up with unknown error. Is there issues with the app or do I go to and connect with you another network? Lee

• 
  Dave (@DjPre) reported 20 minutes ago

  @tescomobile is your web system and uncaring customer care line really set up to prevent formal complaints from being raised. Concerns regarding fraud, GDPR and account security being fobbed off with 'fill in an online form', isn't acceptable