Is Tesco Mobile having an outage?

@tescomobile has to have the worst customer service I have ever come across. Absolutely appalling, my advice would be to avoid them at all cost

@tescomobile your customer service is shocking! I will be finding another provider now!

@tescomobile hello. The signal on my tesco sim has been quite poor for a couple days now. It says 4G but it's really slow and I only have 2 bars out of 5 for signal. A few times I've had no signal at all as the network kept disconnecting. I have a 12 month tesco contract.

@tescomobile worst time with trying to cancel my phone to obtain a PAC code and now due to incompetent staff I am now locked out for 24 hours and apparently nothing can override the system even though in-store with the same security questions they were able to access my account!

@tescomobile please update the PAYG mobile app on Android. It doesn't boot up and hasn't been updated since May 2018. Your PAYG website is also useless, it requires two logins to use (every time) and I can't get past the second. Password reset doesn't work either.

I would be quicker to give someone my right arm then have to deal with @tescomobile. Worst customer service ever

@JackRDryden @tescomobile If you text STOP to the number within 24 hours, you should not be charged. Any problems (eg if they have already charged you and you need a refund) @Payforit_Sucks provides helpful support & guidance

Currently receiving the worst customer service i have ever had from @tescomobile absolutely appalling.

@tesconews @tescomobile closing down fresh food counters will mean more plastic packaging. Meat and fish unnecessarily wrapped. #plasticfree

@tescomobile @System2048 NOBODY SAID THEY WANTED ANY HELP WHERED YOU COME FROM

@tescomobile how long does it take for a PUK code to be sent. 7 days we been waiting. It's almost as bad as your call service

@tescomobile after 24 hours my data is still not working. After speaking to 5 customer service reps and no phone call from the manager. Never experienced such awful service from a phone provider!!!!

@tescomobile this doesn't work thier isnt a tesco local to me

@Shana_Banana_44 That’s why I use my old i-phone & use @tescomobile on sim only contract £10 a month running on the 02 network & FREE 4G , I’ll take that back hander now @tescomobile 😂😂

@tescomobile So, just in case you're not getting my drift - if you want a good mobile service DON'T USE @tescomobile Because they don't do what they say and you wast a whole day finding it out. #TescoMobile #ReallyCrapService

@tescomobile Eventually got chat to work on laptop - ironically enough it didn't work on my phone. Having gone through 3 layers of 'security', I couldn't comply with the 4th - so apparently they can't help me. #TescoMobile #NoCustomerService

So all day I've been trying to get @tescomobile to give me the data they promised me after their system went down in November. That's right - November... February. #Tesco #TescoMobile #PoorPoorService

@tescomobile It was all going well. Once I started speaking to manager but then the support box closed. It would be good if online support was possible via a computer instead of just on a phone.

@tescomobile No, they just told me there was an issue and they couldn't fix it. This photo was taken by me.

@tescomobile horrible phones with bloatware that leaves them obsolete and unusable in a year. avoid!

@tescomobile I am, had tonsillitis which is never fun

@tescomobile Not too bad, realising that half term is already half way through and I’ve been ill the whole time :(

@tescomobile Yes, the Customer Service guy (sic) hung up on me......very professional. The Fraud Team only work until 6......lets hope the fraudsters only hit during office hours then......

@tescomobile hi been with you for a while I don`t get a good signal in the house is there anything i can do to get a better signal , my daughter gets ok with ee

@tescomobile It’s not working to make a call at £1.49/min. I have £30 buffer on my contract.

@tescomobile I MUST ADMIT TESCO ILE HAS RESOLVED MY ISSUE AND I TRULY THANK THEM. BIG 🆙. THESE anomalies are sent to vex.

@tescomobile Customer Care line 4455 ,more like the Spanish Inquisition,not at all helpful. Also I bought my phone £90 2weeks later it was £30 and I can come why. It's slow and the clock freezes constantly.MotoC

@tescomobile Hi Tesco mobile ,YOU WONT BELIEVE THAT I HAVEN'T RECEIVED 2GB OF DATA FOR A DAY OF TOTAL INCONVENIENCE IN DEC. I HAVE PROOF. I WOULD NEVER USE TESCO MOBILE ,2 SLOW AND BLAGGERD

@tescomobile phoned up about free 2Gb of data from Dec problems. I was told I'd had it. They would not believe I hadn't. I offered proof. In my data records on phone. What a blagging slow network. GO TESCO IF YOU WANT DATA TO GOGO.

@tescomobile Hi, can someone contact me please. I have a complaint. I was promised 2gb of data in Jan or Dec for the problems in Dec. I phoned up to ask where it was. And was told I had it. Even though they sent me 2 texts prom next time I top up. Not had it

@tescomobile I have done. They are help hence the frustration

@tescomobile I am in Andorra and cannot make any calls including to your help team. Web chat not working. Help!

@tescomobile what a disorganised robbing bastard company!!! I would not use your services ever charged £300 for a broken phone that has never been used.

@tescomobile Nope, but my GF has. Literally 20 mins after getting the damn thing. And rejecting the insurance too👏👏

@tescomobile guys what's up with the network today. No data all day at work in central London . Just home now in the sticks and still no data. This is becoming a regular occurence with your partner o2.

@tescomobile The problem is she has no credit on the phone, it ran out whilst ringing customer service. She has tried several cards which are not being accepted online. The only other phone she has is £6 / min.

@tescomobile Thank you for your reply. Unfortunately when she enters her registered card the card number is being misread each time she enters it. If someone in the uk buys a top up card and she enters the number it may not be accepted. Can she be called by tesco customer service.

@tescomobile One of your masts is not working. So that the issue.

@tescomobile the worst customer service team ever on web chat.

@tescomobile my son recently got new Samsung j3 to replace one from Tesco mobile that kept restarting from you. We now have exact same problem and another phone not fit for purpose that I am paying for. Please advise what you can do to help resolve this.

@Mr_D3CLAN @tescomobile @O2 Tesco mobile use the O2 network so signal should be the same as your getting on O2.

@pstockton @O2 @tescomobile Our signal has been really poor also Paul from @tescomobile I hadn't realised there was a problem. Now makes sense. I was thinking of changing as it's getting really bad and no reason not to unless things gets sorted soon. #tescomobile

@SwansOfficial This is not sour grapes...would have tweeted this if we’d won and during the game but yet again no @tescomobile signal that would work in or around the stadium. But to just have 6 ladies loos in 1 corner of the away area in such a new, large stadium is shocking! 😬

@tescomobile Hello Moto c android 7. We have tried everything in settings but makes no difference. Ever since we have had the phone the time has been going wrong. Never had it with any other phone.

@O2 I’m with @tescomobile so in effect it’s your network yes. Doesn’t matter who I’m with it’s your mast causing all these issues for months. Try having a member of your family dying in hospital and you can’t get hold of each other….

@tescomobile I’m unable to login to my Tesco Mobile account, I’ve tried resetting the password and answering the security question correctly (mother’s maiden name) and it is still not working.

@tescomobile Thanks, I appreciate it’s out of your hands but if you can politely kick them up the bottom it would help. We had family in hospital Nov/Dec and my parents couldn’t even call us on mobiles during stressful times, it’s never improved and very poor it’s still not rectified

@tescomobile Hi Jade. Is offering a customer 100 clubcard for causing stress and inconvenience with an upgrade an insult or is it given to meet your catchphrase, 'every little helps'

@tescomobile good morning. Can you find a fix for the network time on my Motorola which is almost perpetually wrong. You cannot rely on the alarm. Cheers

@EE @LozzaFox I didn't get this treatment. When I left #EE nothing. I was with them nearly 20 years! I'm with @tescomobile now. Good service & great Customer service! Would go @Virgin but not in our area.......

@tescomobile i wish snoozing aint easy with broken fingers and cracked ribs

@tescomobile Crap tesco O2 mobile.Dont provide internet service in central London.Dont fall for this shit.Stay away

@tescomobile Again more wasted time. “New mast needs to go up - no date as to when”. Brilliant on the meantime I’ve no signal and stuck in a contract. I look forward to hearing from the Concerns team with a rectification

@tescomobile My baby twin daughter had an accident at home I couldn’t call for help as the phone network doesn’t work. Now your putting lives at risk!

@tescomobile Getting no where as usual. Even being asked if I can tell you what the network team have said! Surely all same company. Rubbish customer service

@danjohnsonhymns @EE @giffgaff @tescomobile will do you a good deal. Customer service is of huge importance to them. I’ve been with them for 4 and a bit years and not once had an issue

@danjohnsonhymns @EE @tescomobile will do you a good deal. Customet service is of huge importance to them. I’ve been with them for 4 and a bit years and not once had an issue

@tescomobile @tescomobile the issue has been resolved now. I had to u install the app and reinstall it . I would suggest the IT to hire decent tester when thinking of launching an app. Silly mistakes likes can cost defame of the @Tesco brand .

@tescomobile shit

No signal again @tescomobile !