Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (58%)
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Internet (22%)
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Total Blackout (14%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: London, Doncaster, Croydon, Blackburn, Evesham, Hook, Nottingham, Middlesbrough, Oldbury, Basingstoke, Kingston upon Hull, Reading, Plymouth, Hammersmith and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Doncaster |
Phone | |
| Croydon |
||
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Evesham |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Nocompromisetocorruption
(@Journossister) reported
@tescomobile In a call a few days ago U told me that you are doing work in the area & we won't get full service back until a WEEK ON SAT! So I can't recieve or make important calls for two weeks+, and u didn't bother to even let customers know...?! U'll be refunding me for some of my contract
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ً
(@skeletonpepsi) reported
@tescomobile because when i put the card in it said a different number does it then change the number in the phone? but anyway i took it out the card and i will put in back in when this phone and card lose signal, thanks rob
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isv
(@anzbmw) reported
@tescomobile I like your funny excuses I don’t like people making fun out off me and *************** out off my wife you may treat your family with disrespect and con them.
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isv
(@anzbmw) reported
@tescomobile why do you treat pay as you go customers better then contact customers.
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Bert054
(@Bert054) reported
@tescomobile I’ve added 1gb data to my phone. Paid. But it says immediately that I’ve used the 1gb already. Please help.
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roberta paterson
(@berta_pxx) reported
@tescomobile It is still absolutely ridiculous don't u think as I have said above we get enough mins and texts along with unlimited data therefore a month's upfront should never have been taken if it gets rolled over it is absolutely ridiculous or we should have it deducted from our bill!
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The Crypto System
(@CryptoSystemNo1) reported
@tescomobile OK Liz, thank you for accepting the feedback and passing on the comments. Hardly frustration, it actually disgusting when offers are not actually offers & that is the issue here. A triple credit offer should actually be triple credit on normal tariff, not trebling the prices too!
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Dan_Linger_
(@Dan_Linger_) reported
@tescomobile hi, my daughters iPhone 8 won’t receive texts / emails only calls when out from the house !!! Any help appreciated 🙏🏼
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KayRowe
(@grandmar11143) reported
@tescomobile I no longer have a login for web chat and my bank take longer than you to answer! This is ridiculous to be honest. You have my bank details and address what is wrong with a simple credit or cheque!? Are there no humans left in your systems?
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ₛₜₑₚₕₑₙ ₛₘaᵣₜ
(@Timeisadistance) reported
@tescomobile I bought a new £20 rocket pack to replace my existing rocket pack because i used up my 50gb The £20 transaction has went thru, im at bank right now but my account says 0 mb and is still on the old pack Can you pls help me
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Penny Grant
(@Penny_Rose_) reported
@tescomobile hi there my sisters phone is showing as not registered on network, she's had a new sim turned off and on etc etc what can she do to fix this issue?
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roberta paterson
(@berta_pxx) reported
@tescomobile I would understand this if I was on a much more reduced plan then it would be more of use to us but we get enough mins and texts and Unlimited Data!! therefore it is absolutely useless to us we don't gain anything at all. Other networks can easily fix this why can't tesco??
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arthur stafford
(@arthurliverpool) reported
@tescomobile Sent one a few minutes ago; any help would be appreciated
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isv
(@anzbmw) reported
@tescomobile are all your staff rude to new customers why have you rolled over data and minutes on my wife’s account for the 1st month and now taken it away. Also the data seems to be tuning out faster then normal usage.
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The Crypto System
(@CryptoSystemNo1) reported
Really is a case of @tescomobile taking the utter piss out of customers, thinking we are f'n stupid! So, if you're on that Triple Credit tariff, call them now to get on the normal tariff and save money. #ripoff c*nts, absolutely disgusting, shame on you Tesco - in a pandemic too!
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Exposed6
(@Exposed62) reported
@tescomobile @tescomobile SHUTTING YOU DOWN @tescomobile
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Michael
(@MicSTOLTZ37) reported
@Timeisadistance @tescomobile I got no response from support not until someone referred me to a good and kind hacker who help me to reactivate my account back in less than 30 minutes (561) 461-9758 WhatsApp or text him Or follow and send him message on Instagram @hack_lord277
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isv
(@anzbmw) reported
@tescomobile It’s a scam if wife wanted to cancel this contract she would have to pay the contract up in full now is that right.
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hiddentruth
(@Chintan578) reported
@tescomobile More than 30mins wait in online chat and also more than 20mins over phone waiting.. advisor extremely rude and unhelpful.. Cheating with customers every time.. EVERY LITTLE HELP to cheat customer...
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dughall
(@Dughalllaing) reported
@VodafoneUK care to explain why your customer service team implied it's not legal to keep your own number when changing contracts without upgrading? @tescomobile offer an easy service to do just that?
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isv
(@anzbmw) reported
@tescomobile My wife has used the data the same since so signed up to Tesco Mobile and before she was with lyca mobile and no problems. We noticed this happened with ee she has been with them for years no problems and the data started to run out quickly and she used the phone the same.
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ً
(@skeletonpepsi) reported
@tescomobile i texted swap on my old phone with my current number with the new number serial (new sim) for my new phone but i added the new sim in the new phone with a different number before the the old phone and my actual number lost signal, did i mess up?
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Exposed6
(@Exposed62) reported
@tescomobile Sean your company clear don’t care it’s too late for that I’m shutting you down no more Tesco 2022
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Exposed6
(@Exposed62) reported
@tescomobile You never tried to help me I’ve ask to speak to a manager from way back in March 2020 from the beginning of LOCKDOWN TILL now no reply NO CALL I’ll now be suing you @tescomobile
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Jane Bartholomew
(@JaneB2000) reported
@tescomobile Phone number has not switched over despite PAC code being included in the online order of new Tesco SIM. Tried everything - need to speak to someone about this problem
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LooseHead(Ex) 🏉🐝
(@black_labs_rule) reported
@tescomobile A saga of trying to cancel an upgrade placed 28/7. 29/7 Live chat - “it’s shown as pending. You’ll have to call the customer team” 29/7 Customer team call #1 “Can’t cancel till the handset is on its way. Call us when we tell you this”
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ً
(@skeletonpepsi) reported
@tescomobile sorry, i texted swap on my old phone with my current number with the new number serial (new sim) for my new phone but i added the new sim in the new phone with a different number before the the old phone and my actual number lost signal, did i mess up?
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The Crypto System
(@CryptoSystemNo1) reported
@tescomobile Liz is proof of why some people should not get jobs in customer service, when they defend their company so much when the company is so obviously in the wrong, you know their customer service is going to be absolute crap and you'll get nowhere with them!
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Arron Lindsay Peach
(@ArronLP) reported
@tescomobile Can I please ask you why in your stores you are falsely advertising deals? Why your staff are not trained correctly and feel it is appropriate to lie and why you think it is acceptable to give a customer no choice but to take a deal they don’t want? Thanks!
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isv
(@anzbmw) reported
@tescomobile I’m not a customer thank god and due to my wife signing up to Tesco Mobile I stoped using Tesco.