Tesco Mobile Outage

I'm having problems porting my number from @tescomobile to @O2 - my old phone now no longer works, but my new one hasn't got network

@tescomobile Interesting. I just contacted Alcatel on the advice of one of your customer support team on the phones. They inform me that they are unable to help as they have nothing to do with locking the phones - that is entirely done by Tesco!

@tescomobile Done. But should never have been listed. We control this domain's nameservers and the services provided for it, and they have never served anything faintly "adult"

@tescomobile They supplied the code very quickly. Hooray! Except it doesn't work. Boo! Now I'm told it could be up to 20 days! This is getting silly

@tescomobile my tesco app not working keeps cutting out saying sorry try again later I top up each month so got app just just keep eye wat mins and data am using but app been cutting out for while

@ThreeUKSupport Hi, I switched to an inferior network, @ThreeUK, from a superior network, @tescomobile and it has lived up to its reputation. No signal, no 4g, no Internet, NOTHING. I have been with @ThreeUK for less than 24 hours, and it is SHIT.

@JonathanNichol4 Did the same a few years ago, #tescomobile customer service knocks #ee into a cocked hat. Cheaper too 👍🏼

@JonathanNichol4 Tesco uses @O2 Network if I remember. I'm on @ThreeUK and not had much problems with them really. But may swap to @tescomobile if they are cheaper, as mine is 24£ at the moment

@tescomobile A quick good network run by O2, At a good price no wonder your customers love you, If your connection is down they will rescue. There’s no doubt in my mind that you will prevail, Claire Lorains, all hail! There’s only one problem in this letter @giffgaff is better.

@tescomobile getting as a gesture of good will because of the distress you caused but I was told you couldn't accept it and that the deal was I owed you the £680. THANKS TESCO! At least the debt collectors have better customer service....

@NotSmelliott @tescomobile Shove a spoon up ye arse scoop a load of shit out and eat it

@tescomobile @GowlerClaire cancelled the contract to try and fix the mess you had caused!! When I tried to reverse the charge the DD was accidentally cancelled by HSBC but on checking you cancelled the contracts due to your own error - I was then left with a £680 charge for something I didn't even cause.

@tescomobile @SqueakyGem Now, that is a mighty impressive customer service response. Well done!

@tescomobile They insisted the card details must have been incorrect, which then locks me out for 3 days. But they were auto-completed so that isn't the problem. No one seems willing to help.

@tescomobile @O2 no mobile signal since Saturday , had message saying will send an update March 10th , I need signal well before then

@tescomobile feel free to come to our address and check the signal rather than insist the checker actually works. On the plus side, less than 11 months before she can return to EE.

@tescomobile you still have the worse mobile coverage ever experienced, the fact you advertise sharing the O2 network, not having the full use of this network stating your Network checker shows good coverage at our address and that it’s the sim or iPhone at fault !

@tescomobile hi. I can't call customer services or top up as it's showing no SIM card. I've removed and replaced it, that didn't work. I cannot read the serial number as it's tiny . Can you help please.

@ry0ko3 @tescomobile You’re right, it should never have happened. Or not “at random”, which is my issue with it all. It might be because he’s keeping the same number, but right now I’m grateful he has his phone.

@SamGouldson @tescomobile Seems the staff in store and those on the phones all say different things, which means no cohesion, and the customer gets effectively lied to. Not great practice.

@MippisMum @tescomobile I’m glad they could. When it was done to me (another network) I was told once deactivated, it’s dead. At least he has a phone again, but should never have happened. #stranded #badform

@MippisMum @tescomobile That’s not on! No phone. A young man, alone, away from home, with a disability. Not the best treatment of a loyal paying customer. Hope you get it sorted for ds1 x

@tescomobile understand there is a issue in my area , cf46

@tescomobile As this has impacted on me Callum, I'm telling you I'm not happy with the so called resolution and wish to discuss this further.

@Teddyslegacy @tescomobile Stay.. The Guys and Girls at Tesco Mobile Have Never Done me Wrong.

So I try to calm him down and promise to call yourselves again. Which I do. And this is where I am RAGING! A very nice young man tells me that the previous person I spoke to “would have told you they will cut off the old SIM”. Uh, no! @tescomobile

So...he messages me today in a panic. He’s gone to use his phone to make a call and nothing. Not a thing. “Not on a registered network”. He flipping well is! I pay his bill thank-you-very-much. @tescomobile

@tescomobile Never too early

@LadBonnie @JohnathanSRoss1 @SkyHelpTeam @tescomobile @Virgin or any other provider can help. Its the least they could do

@tescomobile hey, you took £42 from my ac today, in spite of assurance given by your advisor on Friday that only £22 will be debited. Was suppose to receive a call from customer support, still waiting. #incompetenttescomobileadvisors

@tescomobile No, thank you. The BT signal is a lot better than Tesco

@tescomobile fantastic customer service at Stockport store,upgrade on phone, DM me for name. 👏👏👏

@AndrewParrish7 @tescomobile Never thought of Tesco

@E09836399 @tescomobile Just leave to another network. Simple solution.

Absolutely disgusted with @tescomobile ..no service for a week and told today that it may be March 6th that I'll be having a service 🤬

@tescomobile hello, I had to contact Tesco through messenger to ask a question. The customer care person gave me a 5 star service, thank you.

@tescomobile @ftblBean I won’t cancel my contract with you if you follow back

@tescomobile Hi I live in mountain ash area cf45 I have had no phone signal for most of the day. I have two phones with yourselves both the same

@tescomobile @PacyHector Would be rude to interrupt someone doing their job wouldn’t it Jade 😉

@tescomobile I’m down

@tescomobile Ahh no problem didnt realise it was a promotion. Thanks for the reply though. X

@tescomobile Hi. It has been factory reset twice. Your chesterfield store advised me they dont send phones off so couldnt help me. Shouldn't be stuck with a phone that doesnt do what it should.

@tescomobile When you write a note telling them to cancel the delivery and return and you get a rescheduled delivery it’s getting very irritating. The store I brought it from can’t help me the phone number can’t help me dpd can’t help me so 😬

@tescomobile When I phoned them they said I need to cancel it with dpd which I’ve tried to do all week and they keep rescheduling. Your not being much help here

@CrimsonHazeTV @ItzPikul @SamsungUK @tescomobile Actually moved from iphone. Never again

Had no signal since I woke up yesterday morning and @tescomobile haven’t notified me of any problem. Sat home alone with an ill child and no means of contacting my husband if I need him home

@EE @ThreeUK @O2 @tescomobile talk to me about some good deals as my current provider @VodafoneUK are all round crap with the customer service and phone signal in certain areas!

@tescomobile Mostly around pontypridd. Every1 on tesco and O2 having the same issue

Im with @O2 The service sucks and wouldnt recommend them to anyone. My area has has faults for the past 4 months. Ever since you guys subcontracted to @tescomobile your O2 Customers have suffered. 4 Months with terrible service , Little to no signal and 1mbps outside is horrible

Im with @O2 , The service sucks and would recommend them to anyone. My area has has faults for the past 4 months. Ever since you guys subcontracted to @tescomobile your O2 Customers have suffered. 4 Months with terrible service , Litle to no signal and 1mbps outside is horrible

@tescomobile another saturday with no 4G. Love paying for a service I cant use when needed

@tescomobile Three people told me on the phone that the systems were down and I had to ring back. Not good customer service!

@tescomobile just been refused phone services, even though it is clearly a manufacturer issue. Screen has popped out in on the the corners. What is your complaint policy please. #huaweismartp #tescowolverton

I reckon the odd of me getting my new @tescomobile phone from DPD are about 1000-1 going by their issues with my Ikea delivery.

@tescomobile no Tesco mobile o2 signal in Sevenoaks for me today at all. Any issue pls

@tescomobile well done on your app not working so I buy 2 2gb bundles as the first one doesn’t update on app for £15 and I could have brought 5gb for £11 and it’s my fault I should have waited for the app to update! Great customer service blaming me for your app not working

@tescomobile Yes,but this situation is not satisfactory, the mast that appears to be the problem is on the mountain behind my house,it's not affected by flooding. Seems to be apathetic in my eyes.A third rate service #angry

@tescomobile COMPLAINT Further to my previous and still no response after I had provided u with my mobile number, my partner has been told by the regulator u sent her too, that they do not have an agreement with tesco mobile so cannot deal!!!

@tescomobile Can you please update me on the no network situation, it's been 6 days without any service.

@tescomobile i have had no service for at least a week now, while other people in house do (also on tesco).. an o2 tower is apparently down in my area -- but a week is a long time, can you assist please