Tesco Mobile Outage

@LFCSxm_ @ASRomaEN @bayer04_en The worst of all===== @tescomobile

@tescomobile Hi there, I’m currently switching between Cosmote and Wind. My phone is on manual network selection but I won’t be happy if I’ve been charged by Tesco for their error for thinking I’m in Turkey when I’m evidently on the Greek island of Rhodes.

@tescomobile I agree you don't control the weighting of the credit score but you do a credit check to the extent where you make a healthy credit file look bad once you have done a credit check and I feel people taking out a contract with TM should be made aware. Avoid TM like the plague!

@tescomobile are there issues with network daughters phone been useless all day

@tescomobile Received call back, was told nothing can be done which is pathetic. I will never take out a contract with yourselves ever again. My credit score did not drop as much when I took out a mortgage. Tesco should be ashamed of themselves, no complaint and no compensation offered

@tescomobile my credit rating dropped from 447 points to 194 after taking a phone contract at £11 A month. Now struggling to get finance. I feel Tesco Mobile should make it's customers aware of the hard check and the consequences it can have. Still no complaint raised. Gutted!!

@tescomobile I don’t think so Laura. The phone number isn’t in use (I have tried ringing) o2 (who I got the number from originally says it’s still connected to your network and to discuss with you

@tescomobile hello there is an o2 mast down near where I work. I wish to claim a credit as my phone cannot get calls text or data. Post code cf15. This has been in this state since at least Tues the 15/10 possible before

@tescomobile That’s going to be difficult as I don’t have another phone. I have had no network today and people have been trying to call me but can’t get through

Thinking of porting to a new network, has anyone moved recently, any friends have any recommendations #Vodafone #tescomobile #EIR

@tescomobile I mean when you start offering 8.25 p/hr to a 17 year old I'm down to swtich 😂

@tescomobile Hi there could you help me I'm blocked outta my account i just want up my data too 10gb when i phone 4455 i can't get threw!

@realmrthompson @tescomobile @O2 Tesco have honestly gone down hill have a look at skymobile

@tescomobile Your customer service is APPALLING. Someone I know has had a mobile contract taken out in his name FRAUDULENTLY. Fraud team promises a call back within 5 working days. He has to chase you as no call. He is then promised a call today - NOTHING!

@TheNewImpostor If you do escape, I can recommend @tescomobile which runs on the O2 network. Good rates and the best customer service of them all.

@tescomobile which is a shame because it was a great initiative when first started especially when for some kids its prob only bit of fruit they get i dont no any todler that eats pears or apples unless there choppd into pieces bad move tesco. #bringbananaback

@tescomobile .. and then see the dot on the Voicemail icon, but I used to get actual notifications in Notification Centre and sounds played too. I’ve tried resetting Network Settings, but no joy. So at present set it up to send a txt when I get a vm left.

@tescomobile This has got nothing to do with Equifax. You are seriously pissing me off. For the 4th time it was your credit check the hard check that has made my credit score go down. How do you want me to simplify this for you and now you fobbing me off to go and check the complaints process

How can @tescomobile charge me £10 for sending me a welcome text to USA! Absolutely fuming to be told by a so called manager they cant do anything for a customer of 5 years. Even worse i could hear the lady i previously spoke to laughing in the background. Joke of a company

@tescomobile You do have control. You should make your customers aware that a hard check will be carried out and your credit score will go down more points as opposed to taking out a mortgage. Now can someone call me for the second time to raise my complaint!

@tescomobile Does that justify my credit score dropping over 250 points. I would like to raise a complaint

I’m really annoyed at how @tescomobile customer service are so shit at communication. All I want is help because my bill has been overcharged🙄

@tescomobile FOUR DAYS of WORST cust svc I have EVER had. Many issues. Far 2 many 4 here. Worst is that I am expected 2 passively wait w my phone constantly in case complaints dept deign to call rather than having a direct no. I can call them OR cust svc call handlers can cnct 2

@tescomobile @BlueTongue237 "I'm sorry you feel this way" is not a real apology it's a horrible non apology phrase please stop using it and please tell ur call centre staff same

@tescomobile It's happens every year within a month if my new handset they always give something away 😭😭 always the bridesmaid never the bride

@StopFundingHate @BritishGas @Specsavers @DFS @AskLloydsBank @jlandpartners @pandocruises @scssofas @tescomobile @nectar @shaunthesheep @ImagineCruising @BoschGlobal @verynetwork @coopuk @Argos_Online @Argos_Online @coopuk @BritishGas I am a customer of yours and would like you to reconsider your decision to advertise in the Sunday Mail so that I don't have to change my shopping habits

Don’t buy @tescomobile pay as you go sim. Website does not work, so unable to top up. Customer service cannot help. Waste of time and money. Any other product would be better.

Can you even be considered Elite if @tescomobile and @JohnCena don’t follow. Could never be me.

@tescomobile @ThreeUKSupport Both of your networks have gone down at YO15 1AU. Do you have any idea when this will be sorted as it’s been like it a few hours now. I use Tesco for my phone and 3 for my mobile dongle. Also I’d like a loss of service credit adding to my account plz.

Getting agged with @tescomobile’s signal. I apparently have 4G and everything is taking a decaaaade to load 🙄

@iPaul09 @O2 I was an EE customer for 6 years, before that t-mobile for 1 year. After paying them 40 quid on a never ending contract I said goodbye in June and now with @tescomobile for less than half the price I was paying EE. I'm not stuck in contract for years to come now either.

@tescomobile Nope, it’s probably going to be Monday now. You say that if it’s not here by Monday then I have to cancel my order and re-order again, meaning a Tuesday delivery slot. It’s not acceptable. You said Friday and you’ve done nothing about sorting it. Just been told to wait.

@tescomobile You then correct this, and tell me you’re upgrading my delivery so it’ll be here for Saturday. I receive another email confirming this. I call today and you tell me it’s not going to be today, it’s going to be Sunday now. Fuming, I call the customer service for @DPD_UK and

@tescomobile That's very slow compared to competitors. Again, I received mine from Giffgaff in less than a full day. Might be worth considering speeding this up as she may get bored and switch providers at this point.

@tescomobile how do I cancel a contract I only took out 5 days ago

Disgraceful service @tescomobile @DPDgroup_news unable to find address on 3 subsequent days to make delivery of phone-refuse to let us speak to driver, say driver will ring but doesn’t happen. Tesco say they can’t intervene - neither can say if/when phone will arrive-no solutions

@tescomobile Im down Rob

@tescomobile @Tesco Makes no sense at all. I'll stick with O2 where I'm trusted and not treated like a crook. By the way - I'm an existing Tesco customer, you could have just asked for my clubcard no.

@DanDanMcG @tescomobile @O2 I know! WTF is the point of all that, and the posh techy app and all then..Oh you've got to go to the shop. Never heard anything like it.

@realityrose @tescomobile @O2 WTF! That's ridiculous. You wouldn't think we were in 2019 sometimes!

Only when you've set you're new @tescomobile sim up do they tell you you can only do your 1st top up in store. What crap. My closest is 20 miles. Defeats purpose of doing everything online. Sticking with @O2

So @tescomobile this is getting silly now. It's been MONTHS! of no signal. I'm sure if I stopped paying my bill you would be quick to chase me for it. It's gone from hopefully it will work soon to anger now. I'm paying for a service I've not received! I'm annoyed.

@tescomobile I have a wife and baby daughter and they need to be able to get hold of me in case of an emergency, especially with my wife going back to work next Monday. Yet now I am being told to change network I have to pay over £400 to pay off my handset and can't pay it off

@tescomobile not really happy guys. Had to move to a new building across the road from the old one this week and getting no service on my sim only contract. Wanted to change my sim tariff to Vodafone or EE as will get a service with those two but was told I would also have to pay

feel like pure shit just want @bayer04_en, @tescomobile and @Tesco to follow me :(

@tescomobile But that just makes it complicated though and just simply stupid! Unless if you wanna give me a new phone just to cancel the current upgrade to set up a new contract in my name, like it’s ridiculous 🙄

@tescomobile @Tesco help me please, I ordered a new phone last night online and was charged twice !!!!! 😭

@tescomobile @dnpgo Tesco is a big phannie, y’all bow down to tesco Bc you cant compete 🤧

@AltitudeIreland @Reynolds_Irl @ffmick @tescomobile I don't know what to think of it, Éamon. I've never encountered this in my life. I was willing to make the purchase and he left me standing there as he had worked his quota. It would never happen in the private sector.

@Maria_Aylward @tescomobile Quite common, but a poor trait in an employee.

@tescomobile @positivehowell HOLY CRAP TESCO MOBILE SHIPS MY OTP

@Harries1Mark @tescomobile Well I can only speak as I find. As a Tesco mobile customer with numerous contracts for the family over the years, I have found them exceptional whenever I have needed to contact them. I have had no issues with performance either.

@tescomobile my tesco mobile isn't working abroad! Please help

@tescomobile Woken up this morning and my 4G keep dropping out to absolutely nothing this happens every 30-60 seconds so I cant load anything please help😭

@tescomobile i’ve never been prouder of my phone provider

@tescomobile i’ve never been prouder of my phone proceeds

On top of that I’m supposed to factory reset my phone... all because of a button that has jammed @tescomobile please can you provide me with a more efficient means of rectifying my situation, as a paying customer of a phone within its warranty period.

Really disappointed in the service from @tescomobile! Two trips to store with exceptionally poor service and three phone calls (one of which I was put on hold and just hung up on) and still I’m refused the chance to upgrade! Loyal customer for years and nothing back!

@tescomobile I'll try I'm really bad at drawing though but I'll give it a go

@tescomobile Total apathy, total incompetence. From start to finish your customer care is a masterpiece in nothingness.