Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (48%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (1%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Uxbridge, Southend-on-Sea, London, Littlehampton, Cullompton, Norwich, Poulton-le-Fylde, Dunfermline, Hackney, Batley, Ashford, Birmingham, Portsmouth and Skipton.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Internet | |
| Blackburn |
Total Blackout | |
| Blackburn |
Internet | |
| Uxbridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Knight
(@DebbieKnightArt) reported
I dropped my iPhone into the river this morning, but I'm up and running on a new phone with the same number less than 12 hours later thanks to excellent service from @tescomobile at Crewe Tesco Extra, who were very helpful. I will try not to throw this one in the river!
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SOC
(@OconnorSoc) reported
from
Waltham Abbey, England
@tescomobile Callum this is not ok, it’s gone on for long enough. I’m not buying your fault free service any longer, terminate my contract and you can come and collect the device as I am not paying £29.96.
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jo broomes
(@JoBroomes) reported
@tescomobile customer service has been the most shocking and incompetent I have ever dealt with 😱
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Dave McColl
(@1DaveMcColl) reported
@tescomobile I confirm nothings changed,appalling service 3 weeks without ability to use what they pay for, post code CM1 4EX. This needs sorting straight away, they were with @TheO2 you aren’t out of the woods if you don’t sort this out between you I’m going to report you both
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Laura
(@Alexis27441793) reported
@tescomobile It's been cancelled from my banks end, as the bill date was changed well in advance (when I made a previous payment, in February) advisor told me there have been a lot of system errors recently, so not my fault.
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Lea Millinchip
(@millinchip) reported
@tescomobile what disgraceful customer service! 6 phone calls about a faulty phone and I am no further forward and still have a phone 16 months old not working .... I imagine you'll still want me to pay the bill though 🤬
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LEG
(@MrBrittle1) reported
@juliemac1000 Ask for you pac code when you register with a new contract give them that pac number & they’ll notify you when your phone will go off & your number will be ported over to your new network @tescomobile make it so simple wish every company did
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Hackneyladok
(@hackneyladok) reported
@tescomobile Hello, made an online complaint, no responce whatsoever, typical of you overseas service, they have no interest in trying to help you, basically you have taken my credit, and I want it refunded.
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C🦋✨
(@c_pxtell) reported
@tescomobile hi, my signal has been dropping all afternoon at it’***** and miss receiving calls and texts, I need my phone for emergencies.
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Craig Martin
(@craigmartin5) reported
@danny_motion @Tesco @tescomobile I know, class isn’t it. I’ll never turn off the “accept substitution” option again haha
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Mark Hibbert
(@Mark_hibbo) reported
@tescomobile It stopped working when I was in Swindon yesterday and still got no service at home in Bath
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ⒸⓇⒶⓘⒼ
(@CraigS0309) reported
@tescomobile I have this morning received a new SIM card but not able to send a swap text, due to my issue
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Richard Forrester
(@richforr70) reported
from
Hessle, England
@tescomobile is there a problem with the network. Am not receiving SMS or calls but can send and make them.
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Barbara
(@BarbaraSutton15) reported
@IanMartin55 @NeilDavoDavies1 Our reception here is intermittent so I find it easier to contact my colleagues who also have iphones I got a good deal from @tescomobile on the contract price & the cost of the phone far (Tesco use the O2 network) better than my previous O2 account it pays to shop around.
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PoliticsJunkie
(@AgentZInfinity) reported
the year is 2021 and companies are still using indian call centres with staff that cant complete even the most basic of tasks. 5 minutes of blood-boiling poor service from @O2 and im literally shaking with anger. Remind me again why i'm not w/ tesco mobile already? @tescomobile
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Freyja Hegarty
(@freyd_sew) reported
@tescomobile Is it coming via snail mail. Do you send out these things 3rd class? Someone could have walked it here quicker. This is really poor customer service. He's had to spend £100 on a new phone that's sat here for a week waiting for the sim to arrive?
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Natasha
(@Natnotanumber) reported
from
Birmingham, England
@tescomobile fully had me in the neck. How is automated service able to allow me to increase my safety buffer, but cannot allow me to buy an already overpriced data package with that increase. True, every little helps....their bank balance not mine. 🍻
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Dave McColl
(@1DaveMcColl) reported
@tescomobile hi I’m writing on behalf of mum in law, she has had no service for almost 3 weeks was told mast problem In Chelmsford area, any idea how long this is going to take to sort please? We’ve spoken to customer services btw
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Adam
(@HeronGold) reported
@tescomobile Been 24 hours since I texted to have my number transferred to my new sim and I'm still waiting for signal on my new phone..
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Jonathan Webb
(@warsashod) reported
@tescomobile Thanks. I went online but you need to login. If I login it'll be into my own pay monthly accouaandcandI order a voucher from there despite not needing one?and I don't know his login credentials to do it as him. My dad's phone is a trad - he doesn't have a smartphone with email.
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Adrienne Aiken
(@AdrienneAiken) reported
@tescomobile I just see too many people not complying already and can't help but feel this gives the wrong impression about safety in public places within this pandemic as things stand right now out there.
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Big L
(@Itz6FigureMusic) reported
@tescomobile My 4G is not working and I still have lots of data left in my budget. Is there an issue on your end?
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Jamie Holder
(@JamieHo94884301) reported
@tescomobile I am incredibly annoyed after you guys hung up on me when you refused to help me sort my issue out. 1 £5 per month contract, 6 years ago, is stopping me by a house and it was all your fault then and you refuse to help me now!!!
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Boris johnson #Go out,Eat,Destroy the NHS
(@JusticeForGeo17) reported
@tescomobile My luck could never get me a good substitute 😔.I wish they could send me out a pair of Apple AirPod pros. It would be my dream.😢
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@crisisscotland
(@CrisisScotland) reported
The @tescomobile phones come with monthly data so are ideal for members who are likely to move around frequently or in temporary accommodation with no wifi or poor signal.
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DW
(@DW23514259) reported
@tescomobile @OconnorSoc I had the same issue with these cowboys this time last year...don't be fobbed of by their no guarantee of fault free service @BBCWatchdog should look into their conduct
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Josh Duncan
(@joshduncan420) reported
@tescomobile hello I got a pair of AirPods with my phone contract I have had a big problem with them and was wondering who I contact about that
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martyn.vapeman
(@MartynWilliams6) reported
from
Maesteg, Wales
Well, that's my Nokia 216 finally sorted out, finally received a SIM card, and requested for an e-Top Up card too. Now l need to register my clubcard and the e-Top Up card to the mobile, soon as it arrives. Thanks to @tescomobile for the help, I can't wait to use my new cellphone
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Mark Hibbert
(@Mark_hibbo) reported
@tescomobile hi I’ve had no service on my phone for the last 2 hours rebooted and removed SIM card
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John S
(@Gta247S) reported
@tescomobile SO NEED TO CANCEL MY ACCOUNT PLEASE.