Tesco Mobile

Tesco Mobile Outage Report

Why is my Tesco Mobile service not working?

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Problems in the last 24 hours

The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Tesco Mobile Outage Chart 07/01/2025 21:45

At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Tesco Mobile compensate me for the outage?

Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  1. Phone (60%)

    Phone (60%)

  2. Internet (19%)

    Internet (19%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (2%)

    Wi-fi (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Tesco Mobile outage reports came from the following cities: Guildford, Rhyl, Crawley, Somerton, London, Glasgow, Carmarthen, Borehamwood, Dingwall, Downham Market, Andover, Leyton, Burnley, Carlisle and Cirencester.

Loading map, please wait...
City Problem Type Report Time
United KingdomGuildford Internet
United KingdomRhyl Phone
United KingdomCrawley Internet
United KingdomSomerton Phone
United KingdomLondon Phone
United KingdomGlasgow Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • kayddee Kay (@kayddee) reported

    @tescomobile Would rather stick pins in my eyes than have to deal with your passive aggressive customer support again tbh.

  • _aaaamber amber (@_aaaamber) reported

    @tescomobile This happens daily, there are no known issues in my area, for months now I struggle to get a signal with 5G/4G even 3G doesn’t work. It’s ridiculous.

  • _aaaamber amber (@_aaaamber) reported

    Paying £50 a month to @tescomobile for a service that doesn’t even work half the time! 5G is awful, can’t get a signal anywhere!! Sort it out Tesco, been a customer for a long time and I’m slowly wishing I’d gone somewhere else!!

  • aharleymoran Aiden Patrick Harley Moran (@aharleymoran) reported

    @tescomobile Still The Broken Mast in my area not fixed Been 5 weeks now Sort it out we still hsve no service

  • mason151950 Ryan Mason (@mason151950) reported

    @tescomobile NO I WONT SPEAK TO YOUR MANAGEMENT TEAM! COMPLAINTS TEAM! THEY KNOW EVERYTHING ABOUT THIS ISSUE! TAKEN MY MONEY BUT WONT GIVE ME ITEMS!

  • mason151950 Ryan Mason (@mason151950) reported

    @tescomobile Awful service! No help at all. Says can't help me, Take my money and won't help me a vulnerable customer and won't do anything for me! ****** off.

  • p_aul34 Paul (@p_aul34) reported

    Been on @tescomobile 2 weeks now and the signal is absolutely abysmal, why oh why did I leave @ThreeUK for them 😭😭

  • mr_myss MrMyss (@mr_myss) reported

    @tescomobile Tried the SIM card in another phone and it doesn't work. T-Mobile also sent a new SIM card but that hasn't worked in the same phone or any other.

  • radiodjdave dave smith radio dj (@radiodjdave) reported

    @tescomobile what is going on with your pay and go service topped up £20 and its eaten £10 in a day with only half hour browsing not happy

  • QuentinPBrown Quentin Brown (@QuentinPBrown) reported

    @tescomobile I paid for a sim card that didn't work over a month ago and still haven't had my money back but you still claim your customer service is good?!

  • chrisharvey4357 chris (@chrisharvey4357) reported

    @tescomobile I thought this had been sorted but how sad am I. We were sent a replacement sim for a phone number that didn't have a problem with.

  • chanandalabong Miss Chanandler Bong (@chanandalabong) reported

    @tescomobile Yes all compatible iPhones and yes, O2 removed a mast near by because of various issues. Used to have great 4G coverage but bugger all now.

  • EdwardJRhodes Edward Rhodes (@EdwardJRhodes) reported

    @tescomobile you've banned me from making outgoing calls for no reason and your webchat team refuse to help. Beyond disgusted as I'm trying to deal with an urgent personal situation

  • a6kendal Alistair Lawson (@a6kendal) reported

    @tescomobile Moto g(100) all emergency alert settings on, V12 up to date, but no alert on Sunday why?

  • naffnaff85 Nathan Alexander (@naffnaff85) reported

    @tescomobile If it keeps going off I assume the only solution atm is to turn off in settings

  • slainte_mhath_ Keith M (@slainte_mhath_) reported

    @tescomobile Some feedback as many didn't receive notification or was late. My "emergency alarm" came in one minute early & I'm based in Co Durham. Other than 1 min early no problem & the sound /vibration was loud enough,even with my moderate hearing loss

  • slainte_mhath_ Keith M (@slainte_mhath_) reported

    @tescomobile Some feedback as I many didn't receive notification or was late. My "emergency alarm" came in one minute early & I'm based in Co Durham. Other than 1 min early no problem & the sound /vibration was loud enough,even with my moderate hearing loss

  • l_fos1965 LeBuFos (@l_fos1965) reported

    @tescomobile I have sent a DM with full details. If you are able to resolve my issue I would be most grateful…

  • nhedges14 Neil Hedges (@nhedges14) reported

    @tescomobile @Coley61 It looks to me like the emergency alerts are enabled in settings by default! So that isn't the explanation.

  • CaraSlater101 cara slater (@CaraSlater101) reported

    Hey @tescomobile, did the emergency alert work on your network - all 3 of us on Tesco mob, different phones, some old some new, none of us got an alert.

  • VforBeni Rebecca Vendetta 🖤 (@VforBeni) reported

    @tescomobile why have I received yet another two emergency alert alarms..

  • LeahHumphries21 Humphries BA (Hons) (@LeahHumphries21) reported

    @Calopumi @tescomobile Aww poor you. Mind didn't go off, and I'm on Tesco mobile... I am so happy. My partner...also Tesco went off

  • MOMXW Rugby Unicorn ✊🏿✊🏾✊🏽 (@MOMXW) reported

    @emmapoulton13 @ThreeUK @tescomobile And they are on the O2 network which I'm on and mine was fine. Maybe your emergency notification settings are off?

  • CarolineCamero2 Caroline Cameron (@CarolineCamero2) reported

    Didn't get it either- emergency alert settings were on @tescomobile

  • TayntonGraham Graham Taynton (@TayntonGraham) reported

    @tescomobile Three Tesco Mobile users in this household. Two of us got the alert, one didn't. The one that didn't get it is a nearly new Samsung 5g phone running Android 13. Alerts on the phone are all switched on, and the phone was in a good signal area.

  • SuzeebluClark Suzeeblu (@SuzeebluClark) reported

    @tescomobile Ok Liz. It's just a coincidence that the Tesco mobile users didn't receive it despite all their phones being compatible and no other issues....Thanks

  • marcgoodall1 Marc Goodall (@marcgoodall1) reported

    @tescomobile Hello My wife is experiencing severe technical difficulties trying to log into her Tesco mobile account. Every single avenue she has been down, it hasn't worked

  • marcgoodall1 Marc Goodall (@marcgoodall1) reported

    @tescomobile Experiencing ongoing trouble trying to log into my wife's account to upgrade mobile phone

  • TheClownChick The Clown Girl (@TheClownChick) reported

    @suzanne2608 @ThreeUK @tescomobile I ran a poll on Facebook and although none of my friends on Three received the alert, I have friends on other networks who also didn't receive it, even if people on the same network in the same area did. Theres no obvious pattern as to who did and didn't get it.

  • HMK39495853 HMK (@HMK39495853) reported

    @tescomobile why didn't my phone get the emergency alert this afternoon?