Tesco Mobile service status: outage reports and connection issues
Why is my Tesco Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Problems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
- Phone (37%)
- Internet (31%)
- Total Blackout (28%)
- E-mail (2%)
- Wi-fi (1%)
- TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Abergavenny, Bognor Regis, Coventry, Manchester, Hailsham, Folkestone, Purley, Blackburn, Louth, Bournemouth, Eastbourne, Wakefield, Waltham Forest, Stoke-on-Trent, and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Abergavenny
|
Phone | 19 hours ago |
|
Bognor Regis
|
Phone | 21 hours ago |
|
Coventry
|
Phone | 1 day ago |
|
Manchester
|
Total Blackout | 1 day ago |
|
Hailsham
|
Phone | 2 days ago |
|
Folkestone
|
Phone | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Adrian Turton (@BroTurton) reportedI’ve had my mob number for over 13 years. @bt_uk confirmed with bills, PAC code. Yet when I tried to port it to @tescomobile, they repeatedly claimed my number was “inactive,” ignored my accessibility needs, and refused to escalate my complaint despite me asking multiple times.
-
Sam Horne (@SHN51989) reported@picklemonsterG @tescomobile Worst customer service I’ve ever received, I was due a call back after 24hrs, then 48hours, then within 3 days, then 5 days, then within 10 days.. still nothing. Excuse after excuse.. sky mobile much cheaper
-
steven rothwell (@steven_rothwell) reportedCan you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb
-
Hot Dog Trainer (@ondineb) reported from Ferndale, Wales@tescomobile Now they are refusing to log a complaint so that I can reach out to @ofcom
-
stoke bhoy (@stokiebhoy) reportedThis ENGLISH signal is beyond a joke what ******** is this **** show 🤦🤦 @tescomobile @EE
-
Claire Rowe (@MrsClaireRowe) reported@tescomobile why can’t I reset the password on y account? I have tried for weeks and it still says tech issues.
-
Melvyn Buckton (@BucktonMel91596) reported@colinsmith50 @tescomobile I do not understand why Tesco mobile is being criticized or complained about every single day but none of the other companies. My experience of them is that they are one of the best companies in the UK for service and everything
-
☆ (@house123__) reported@tescomobile Also my account isn't verified with you (the tesco mobile account) even though its been over a day, can you help?
-
Paul Marks (@paulsmarks) reported@tescomobile is there an issue with the app ? I am only getting a white screen and have tried offloaded and reloading the app but issue remains
-
Mike W (@tete_blanche) reported@tescomobile I'm having issues with my handset, how do I go about resolving? It's it best to go on store
-
Keith hider (@nookiehider) reported@tescomobile No my wife is on same network shes is ok
-
Mark Chinery (@Chiners_68) reported@tescomobile why do you not support number sharing for Apple Watches? I’m going to have to move to another provider who supports this who’s is a pain.
-
Ola (@Jajasolu) reported@tescomobile my SIM card has no signal and no one is responding
-
North & Midlands Racing Club (@NorthRacingClub) reported@tescomobile hi struggling to use online chat for last 2 days with a technical issue! Please advise how I can sort my issue?
-
EuroTrucker (@trucker_euro) reported@tescomobile I would like to cancel my sim please
-
db133 (@db133) reported@tescomobile tesco mobile ; 13.37 to 15.30 ; HOURS on the phone to tesco mobile and finaly they admit the have top up problems on their non smart phones that they sell to customers in store
-
J (@J6024511744040) reported@tescomobile your webchat never seems to work...i need an email address for customer service
-
Colette Houlihan (@Colly_wobbles) reportedI am fcukin furious with @tescomobile I put £10 on mobile 1st March, haven't made a phone call, or text or used internet and credit has evaporated. Noo credit today. No explanation from Tesco/Twitter or cust svs. I will now leave/find another provider and never shop in tesco agai
-
Amy (@StefScope) reported@tescomobile Why was I told a refund would be processed yet now I’ve received an email stating it won’t. You can not take payment for a service, cut off that service and keep the money for it. Absolutely furious at the lack of customer service and ineptness of your ‘care’ team.
-
steven rothwell (@steven_rothwell) reportedCan you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb
-
@Lancs (Liz) ☕️🏳️🌈🏳️⚧️🇪🇺🇬🇧🇺🇦🇵🇸 (@Lancs) reported@tescomobile I upgraded the 4 sim only contracts I have with you, & decided to add a 5th contract with a new S26 over 3 years. Ordered, paid, & nothing arrived. Cust 📞 service told me it was deemed suspicious & cancelled. I tried in store , but it wouldn’t go through…1/2
-
Josh Breckell (@BreckellJosh) reported@tescomobile hi can I get some help/advice on my upgrade
-
Greg Jones (@Townfangreg) reported@tescomobile your delivery service is a joke. Apparently I have missed my delivery but having been in all day why didn't the door go? My phone has been broken for weeks and you haven't replaced it. Angry is not the word
-
steven rothwell (@steven_rothwell) reportedCan you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb
-
Marie Hobson (@MarieHobson) reported@tescomobile Hey, loving this new 'guess when you'll have network' game. Been going on since 28th Feb...getting told it's 5 working days then another 5 days. No one ever updates me. Is there a leader board or prizes?
-
Chris Adley (@MrChrisAdley) reported@adzk80 @tescomobile I gave up she's been told all week the SIM will be activated in 24 hours, yesterday live chat tried saying the mast in the area was down (rubbish as my phone was fine)and then reverted to will be active in 24 hours, this was too much for an 80 year old so boxed it up .....
-
1234 (@MissKillikelly) reported@tescomobile I did a network reset and still no joy. A member of your team told me to raise a formal complaint and this will be responded to within 24-48 hours. AGAIN, this has still not been fulfilled. I am paying for a service I am not receiving. I want this resolving ASAP!
-
steven rothwell (@steven_rothwell) reportedCan you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb
-
Jeremy (@io_scores) reported@tescomobile The mast must be down in Polegate. No 5G or even 4G for days. Can you advise exactly when my service will return please?
-
Maddy🤙 (@22_maddy_08) reported@tescomobile hello, I’ve stuck my new sim in my new phone (sim only colleague super deal) & the sim shows no service. It still shows no service when I put it in my old phone that’s on the same Tesco super colleague deal.