Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (62%)
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Internet (19%)
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Total Blackout (14%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Pwllheli, Neath, Croydon, London, Slough, Liverpool, Caernarfon, Swindon, Gillingham, Royston, Dagenham, Southend-on-Sea, Southampton, Islington and Harlow.
| City | Problem Type | Report Time |
|---|---|---|
 Pwllheli |
Phone | |
| Neath |
Phone | |
| Croydon |
Internet | |
| London |
Phone | |
| Slough |
Phone | |
| Pwllheli |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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existential crisis boi
(@xoxanderxo) reported
@tescomobile why do i have no signal in my house currently? this hasn’t happened before and i’m expecting an important phone call
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CJM 🔰
(@Charlene_McA) reported
@tescomobile are the worst customer service 🤮
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stuart
(@stuart17862554) reported
@tescomobile all a bunch of jobsworths who are poorly trained and unprofessional even the concerns team lie say they will call you back and never doo aswell as managers only been waiting for a 24 hour call back over 2 weeks now #sham
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Paula
(@Paula4272) reported
@mouthwaite @EE Been with @tescomobile for 11 years. Never had an issue with any customer service in shop or by phone. Never had signal problems either
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Donna Al-amrie
(@donnahealey) reported
@mouthwaite @EE Also agree with @tescomobile . I have 3 contracts with them ( was 4 till one of the kids started paying their own ) fantastic customer service wouldn't go back now to anyone else
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@PolishScouser 💙
(@polishscouser) reported
@mouthwaite @EE May not be trendy but @tescomobile great value and customer service fantastic in my experience.
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Natalie Munro
(@natters1979) reported
@mouthwaite @EE If you want better customer service, value and be valued move to @tescomobile 👍
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existential crisis boi
(@xoxanderxo) reported
@tescomobile i just checked with O2 signal checker and there is a mast down nearby.
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Chris Deadman
(@Chrisyddmn) reported
@tescomobile hi there, I have received a text from yourselves saying 10FOR10 and to text a number to confirm. I have tried to confirm but 3 texts later & I still can't send, plz help
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Mrs C-T
(@clearythom) reported
@tescomobile @DPDgroup_news @dpd_de I make sure I’m someone is in all day for my delivery only to watch DPD van drive up and down my road without knocking my door!! Receive an email to say I’ve missed them!!No card left. Shocking service.
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VB💙
(@MissyVik) reported
@mouthwaite @EE I’m on @tescomobile have the whole family on it and have been on it for over 10 years now, after poor service form a different provider. You are paying for a service that you are not being provided with! Nothing wrong with outing them for poor service.
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Jeanette Chalmers
(@JeanetteChalme2) reported
@tescomobile @MrsGunner Myself, husband, 2 adult sons and teenager have been with Tesco mobile for about 6 years now and have always had great customer service. I wouldn’t change.
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CJM 🔰
(@Charlene_McA) reported
@tescomobile No one will allow me to make a complaint!
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ArtsandCrafts1954
(@Gardenswhatever) reported
@tescomobile There is no point in sending you a private message. The last problem was only sorted out by the ombudsman and I’ve a letter that states they will give me £30 in compensation due to not being able to use the phone. It’s now been fixed after6 months of complaining but no money.
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Andy Blackmore
(@andymblackmore) reported
@tescomobile Chat here please giffgaff and Tesco mobile run on O2 network you need to sort this out. STOP THREATENING ME WITH EARLY TERMINATION FEE and use some customer service maybe you at Tesco mobile need training
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Chris
(@ChrisRSangster) reported
@tescomobile I’m having the same problem again this month. Website won’t load and both cards keep getting declined over the phone. Tried multiple browsers and devices for the website. Is there another way to pay? My service has been restricted and I can’t make a payment to get it back on
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Lmccl65
(@mccl65) reported
@tescomobile @MrsGunner Definitely choose Tesco mobile. My local Tesco delivered exceptional service. #Calne
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Andy Blackmore
(@andymblackmore) reported
@tescomobile You can’t provide services concentrate on keeping customers happy not easy money giffgaff all the way @giffgaff NEVER had a problem with and on the same network Tesco mobile a big con CEO email next Rob thanks for pushing me away from Tesco
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Andy Blackmore
(@andymblackmore) reported
@tescomobile I don’t want to leave and pay an early termination fee @tescomobile pull your finger out and sort the situation bad publicity isn’t good trust pilot review next
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Michael Pocock
(@MichaelPocock18) reported
@tescomobile @MrsGunner I've been with Tesco mobile for 6 yes without any problems at all
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Nicola Wainwright
(@nicolaw76) reported
@tescomobile waited in all day for delivery that never turned up!! 🤬 tried contacting dpd who supposed to be delivering the item, customer service absolutely shocking!! Got nowhere, still have no idea when it's going to be delivered!! 🤬😫😤
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laura 🦔
(@Laurapringle_11) reported
@mouthwaite @EE EE is awful. They over charged me on my bill one month when I phoned to say it was wrong they told me I had to pay it or be blacklisted. I moved to @tescomobile and have been with them years! Best decision 👏🏻
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Andy Blackmore
(@andymblackmore) reported
@tescomobile the worst network EVER worst customer service EVER bad mistake going from giffgaff to Tesco mobile even though on O2 network rude staff just trying to get cancellation after 2 MONTHS JOKE
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Me 💙
(@shawtty64) reported
@mouthwaite @EE @tescomobile are great...been with them years would never use anywhere else
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Mrs C
(@MrsClark1889) reported
@tescomobile I have done that and yes there is an issue but it has been going on off and on for months and it's getting beyond a joke. It goes down almost weekly!!!
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Andy Blackmore
(@andymblackmore) reported
@tescomobile Your obsessed in me leaving why not try and resolve the issue?? Easy money if people get an early termination fee well I’ll tell you it won’t happen I will be into store tomorrow
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Mrs C
(@MrsClark1889) reported
@O2 and @tescomobile when are you going to get the persistent mast issues in the HD9 (Meltham,West Yorkshire) sorted once and for all? People trying to work at home and constantly have no network coverage!!!!! Its not good enough!
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Midnight Shadow
(@MidnightShadow4) reported
@tescomobile Hi, I wanted to transfer my number from another network to you when gifted a new phone. On Sunday I followed the instructions, and got a text saying I’d be texted in the next 24 hours to let me know when my number would be changed. I haven’t received it yet.
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Josh Duncan
(@joshduncan420) reported
@tescomobile hello I was meant to get a envelope sent out to send away a broken pair of AirPods for repairs it hasn’t arrived
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James Robinson
(@pingu555111) reported
@tescomobile Hi i am wondering the account holder has passed away and we want to change the account holders name and cancel their pay monthly contract but keep the other pay monthly contract that is someone elses what is the best way to do this?