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Tesco Mobile

Tesco Mobile service status: outage reports and connection issues

Why is my Tesco Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Problems in the last 24 hours

The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  • 36% Phone (36%)
  • 31% Internet (31%)
  • 28% Total Blackout (28%)
  • 2% E-mail (2%)
  • 1% Wi-fi (1%)
  • 1% TV (1%)

Live Outage Map

The most recent Tesco Mobile outage reports came from the following cities: Bournemouth, Blackburn, Eastbourne, Wakefield, Waltham Forest, Stoke-on-Trent, Glasgow, Manchester, Ferndale, Lincoln, Oldbury, Oldham, Worcester, Quainton, and Tonbridge.

CityProblem TypeReport Time
Bournemouth Phone 24 hours ago
Blackburn Internet 1 day ago
Eastbourne Phone 1 day ago
Blackburn Internet 2 days ago
Wakefield E-mail 2 days ago
Blackburn Total Blackout 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • NorthRacingClub
    North & Midlands Racing Club (@NorthRacingClub) reported

    @tescomobile hi struggling to use online chat for last 2 days with a technical issue! Please advise how I can sort my issue?

  • BroTurton
    Adrian Turton (@BroTurton) reported

    I’ve had my mob number for over 13 years. @bt_uk confirmed with bills, PAC code. Yet when I tried to port it to @tescomobile, they repeatedly claimed my number was “inactive,” ignored my accessibility needs, and refused to escalate my complaint despite me asking multiple times.

  • SonnyGiffen
    Roy McKeag (@SonnyGiffen) reported

    @tescomobile I have a Samsung S20 and would like WiFi calling activated as I have no phone signal at home. The activation option does not exist on my phone. I believe Tesco have to activate it. Can someone get back to me. Thanks.

  • ondineb
    Hot Dog Trainer (@ondineb) reported from Ferndale, Wales

    @tescomobile Now they are refusing to log a complaint so that I can reach out to @ofcom

  • CRoddison
    Clare Roddison (@CRoddison) reported

    @tescomobile if you need a reliable network and have any vulnerable relatives and need to be available I urge you not to use this provider #telcomsombudsman

  • Lardyner
    Alex (@Lardyner) reported

    @bt_uk @tescomobile I am disgusted by the way both companies have treated my dad. You let him pay obscene amounts over a decade and not bothered to check the service is right for him BT- £83pm for 17mbps Tesco- £13 for 500mb & 500min ABUSE of the digitally excluded & immoral!

  • steven_rothwell
    steven rothwell (@steven_rothwell) reported

    Can you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb

  • BroTurton
    Adrian Turton (@BroTurton) reported

    @bt_uk I have talked to your team, everything is good from your side, so thank you for reaching out. The problem is that of @tescomobile has my number, but put it as Pay as you Go.

  • MissKillikelly
    1234 (@MissKillikelly) reported

    @tescomobile hi, I’ve had no mobile data since yesterday. Unable to receive / makes calls or texts and have no access to internet. Is the service down?

  • LestaMarina0906
    Adult Human Female : 46XX : Woman : Truthsayer (@LestaMarina0906) reported

    @tescomobile - did you check that everywhere had good 4G capability before you turned off your 3G..?.. Since your 3G got turned off my new 4G phone regularly drops the signal and cuts off important calls or blocks text messages.

  • adzk80
    Ad Knott (@adzk80) reported

    @MrChrisAdley @tescomobile After several phone calls and not a helpful chat box we still got nowhere, a lot of hassle to get in to a network with a new phone so we cancelled sent the phone back and went with EE

  • ondineb
    Hot Dog Trainer (@ondineb) reported from Ferndale, Wales

    @tescomobile @Ofcom Now they are logging a complaint....53 minutes in

  • steven_rothwell
    steven rothwell (@steven_rothwell) reported

    Can you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb

  • NJB2874
    nicolajane (@NJB2874) reported

    Why do companies continue using DPD for deliveries. They never deliver on time. @tescomobile another day wasted waiting for a non existent delivery. #ShouldHaveBoughtElsewhere

  • sksksb__
    -_- (@sksksb__) reported

    @tescomobile joke of a company 4 weeks ago I took a contact out 3 days ago the sim stated working After constant calls I was only informed last week you have issues with new sims I have had to keep another sim open for an extra month because of this Continued

  • IrfanMustaiq6k
    Irfan Mustafa (@IrfanMustaiq6k) reported

    @tescomobile "Dear @Tesco, I bought a mobile on installment in Nov but it wasn't delivered due to an issue. Despite multiple calls, my refund wasn't processed & £1236 was deducted from my account, damaging my credit score. You refunded via X after I complained,

  • MarieHobson
    Marie Hobson (@MarieHobson) reported

    @fgrscomhub @tescomobile @wlhowarth If you’re considering Tesco Mobile… think twice. I’ve had no network on my pay-monthly phone for 4 weeks with zero resolution. Support’s been frustrating and I’m still no further forward. 😤

  • db133
    db133 (@db133) reported

    @tescomobile tesco mobile ; 13.37 to 15.30 ; HOURS on the phone to tesco mobile and finaly they admit the have top up problems on their non smart phones that they sell to customers in store

  • BroTurton
    Adrian Turton (@BroTurton) reported

    @bt_uk I have talked to your team, everything is good from your side, so thank you for reaching out. The problem is that of @tescomobile has my number, but put it as Pay as you Go.

  • BroTurton
    Adrian Turton (@BroTurton) reported

    @bt_uk I have talked to your team, everything is good from your side, so thank you for reaching out. The problem is that of @tescomobile has my number, but put it as Pay as you Go.

  • Lancs
    @Lancs (Liz) ☕️🏳️‍🌈🏳️‍⚧️🇪🇺🇬🇧🇺🇦🇵🇸 (@Lancs) reported

    @tescomobile I upgraded the 4 sim only contracts I have with you, & decided to add a 5th contract with a new S26 over 3 years. Ordered, paid, & nothing arrived. Cust 📞 service told me it was deemed suspicious & cancelled. I tried in store , but it wouldn’t go through…1/2

  • steven_rothwell
    steven rothwell (@steven_rothwell) reported

    Can you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb

  • steven_rothwell
    steven rothwell (@steven_rothwell) reported

    Can you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb

  • CuddlerDuck
    Blaximus Longwood (@CuddlerDuck) reported

    @Michell78492363 @tescomobile Terrible treatment. I'm cancelling my contract and going elsewhere

  • bubs_2014
    It’s me! (@bubs_2014) reported

    @tescomobile hi I’ve had no signal or data since this morning. Your customer service agent said it was because a mast in my area was down. I am now in a completely different county and still nothing. I am a carer to my mother and need my phone. I can only get wifi. Yesterday I

  • StefScope
    Amy (@StefScope) reported

    @tescomobile Why was I told a refund would be processed yet now I’ve received an email stating it won’t. You can not take payment for a service, cut off that service and keep the money for it. Absolutely furious at the lack of customer service and ineptness of your ‘care’ team.

  • BrettIceDancer
    Brett (@BrettIceDancer) reported

    As I have had my old no 15 years I cannot access the NHS HMRC UC eBay it goes on. The only customer service is in South Africa. @tescomobile have caused huge damage by moving PAYG to essentials. Also the app no longer works as it says my number is not a PAYG,

  • Colly_wobbles
    Colette Houlihan (@Colly_wobbles) reported

    I am fcukin furious with @tescomobile I put £10 on mobile 1st March, haven't made a phone call, or text or used internet and credit has evaporated. Noo credit today. No explanation from Tesco/Twitter or cust svs. I will now leave/find another provider and never shop in tesco agai

  • picklemonsterG
    picklemonsterg (@picklemonsterG) reported

    @tescomobile 2 weeks now and still Not ported over! If anyone thinking of moving to Tescomobile and uses online banking, Authenticator apps for work study etc. then please don’t use Tesco. Awful service and so inconvenient!

  • JohnMac22756388
    john5691 (@JohnMac22756388) reported

    @tescomobile Hey you do o ow the UK is nearly 80% white don't you? But you'd never think it watching your last TV adverts. It looked 80% BLACK & 20% White, never use you now