Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (58%)
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Internet (20%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Hastings, Alfreton, Woolwich, Malton, Cardiff, Kingston upon Hull, Derby, Weston-super-Mare, Buxton, Bromsgrove, Watford, Nottingham, Bristol, Reigate and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Hastings |
Phone | |
| Alfreton |
Phone | |
| Woolwich |
Phone | |
| Malton |
Phone | |
| Cardiff |
Total Blackout | |
| Kingston upon Hull |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@p_aul34) reported
Been on @tescomobile 2 weeks now and the signal is absolutely abysmal, why oh why did I leave @ThreeUK for them 😭😭
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MrMyss
(@mr_myss) reported
@tescomobile Tried the SIM card in another phone and it doesn't work. T-Mobile also sent a new SIM card but that hasn't worked in the same phone or any other.
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dave smith radio dj
(@radiodjdave) reported
@tescomobile what is going on with your pay and go service topped up £20 and its eaten £10 in a day with only half hour browsing not happy
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Quentin Brown
(@QuentinPBrown) reported
@tescomobile I paid for a sim card that didn't work over a month ago and still haven't had my money back but you still claim your customer service is good?!
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chris
(@chrisharvey4357) reported
@tescomobile I thought this had been sorted but how sad am I. We were sent a replacement sim for a phone number that didn't have a problem with.
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Miss Chanandler Bong
(@chanandalabong) reported
@tescomobile Yes all compatible iPhones and yes, O2 removed a mast near by because of various issues. Used to have great 4G coverage but bugger all now.
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Edward Rhodes
(@EdwardJRhodes) reported
@tescomobile you've banned me from making outgoing calls for no reason and your webchat team refuse to help. Beyond disgusted as I'm trying to deal with an urgent personal situation
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Alistair Lawson
(@a6kendal) reported
@tescomobile Moto g(100) all emergency alert settings on, V12 up to date, but no alert on Sunday why?
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Nathan Alexander
(@naffnaff85) reported
@tescomobile If it keeps going off I assume the only solution atm is to turn off in settings
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Keith M
(@slainte_mhath_) reported
@tescomobile Some feedback as many didn't receive notification or was late. My "emergency alarm" came in one minute early & I'm based in Co Durham. Other than 1 min early no problem & the sound /vibration was loud enough,even with my moderate hearing loss
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Keith M
(@slainte_mhath_) reported
@tescomobile Some feedback as I many didn't receive notification or was late. My "emergency alarm" came in one minute early & I'm based in Co Durham. Other than 1 min early no problem & the sound /vibration was loud enough,even with my moderate hearing loss
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LeBuFos
(@l_fos1965) reported
@tescomobile I have sent a DM with full details. If you are able to resolve my issue I would be most grateful…
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Neil Hedges
(@nhedges14) reported
@tescomobile @Coley61 It looks to me like the emergency alerts are enabled in settings by default! So that isn't the explanation.
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cara slater
(@CaraSlater101) reported
Hey @tescomobile, did the emergency alert work on your network - all 3 of us on Tesco mob, different phones, some old some new, none of us got an alert.
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Rebecca Vendetta 🖤
(@VforBeni) reported
@tescomobile why have I received yet another two emergency alert alarms..
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Humphries BA (Hons)
(@LeahHumphries21) reported
@Calopumi @tescomobile Aww poor you. Mind didn't go off, and I'm on Tesco mobile... I am so happy. My partner...also Tesco went off
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Rugby Unicorn ✊🏿✊🏾✊🏽
(@MOMXW) reported
@emmapoulton13 @ThreeUK @tescomobile And they are on the O2 network which I'm on and mine was fine. Maybe your emergency notification settings are off?
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Caroline Cameron
(@CarolineCamero2) reported
Didn't get it either- emergency alert settings were on @tescomobile
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Graham Taynton
(@TayntonGraham) reported
@tescomobile Three Tesco Mobile users in this household. Two of us got the alert, one didn't. The one that didn't get it is a nearly new Samsung 5g phone running Android 13. Alerts on the phone are all switched on, and the phone was in a good signal area.
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Suzeeblu
(@SuzeebluClark) reported
@tescomobile Ok Liz. It's just a coincidence that the Tesco mobile users didn't receive it despite all their phones being compatible and no other issues....Thanks
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Marc Goodall
(@marcgoodall1) reported
@tescomobile Hello My wife is experiencing severe technical difficulties trying to log into her Tesco mobile account. Every single avenue she has been down, it hasn't worked
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Marc Goodall
(@marcgoodall1) reported
@tescomobile Experiencing ongoing trouble trying to log into my wife's account to upgrade mobile phone
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The Clown Girl
(@TheClownChick) reported
@suzanne2608 @ThreeUK @tescomobile I ran a poll on Facebook and although none of my friends on Three received the alert, I have friends on other networks who also didn't receive it, even if people on the same network in the same area did. Theres no obvious pattern as to who did and didn't get it.
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HMK
(@HMK39495853) reported
@tescomobile why didn't my phone get the emergency alert this afternoon?
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TB
(@ttb1965) reported
@finlay_mclellan @tescomobile Yes it was 8 mins late, but the EE network was on time. Fair amount of people on here complaining to Tesco who have stock response that the mobile may not be compatible or emergency notice not enabled. Utter rubbish. Think their network needs sorting
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Bethonie Waring
(@bethonieboost) reported
@ThreeUK @tescomobile My bad, I think it's O2 that does Tesco.
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Finlay McLellan 💙
(@finlay_mclellan) reported
@ttb1965 @tescomobile Did your alert eventually come through? It's weird that the only person to get the alert in this house was my son's girlfriend who is on a different network provider.
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Abs
(@__zba_) reported
@tescomobile I never got the alert, my mum who's on BT did, (I've already looked at that gov site you've linked in other tweets and my phone is compatible) is there any other reason why?
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Professor Bott
(@BertieBottBean) reported
@finlay_mclellan @scotgov @tescomobile It’s nothing to do with your network provided. It isn’t a text message. It’s sent via radio to add the alert to your phone.
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TB
(@ttb1965) reported
@tescomobile You're so funny Jade. We know the details but I like others didn't get the alert on time or not at all. I suggest you check your system. 8 mins late is a long time in an emergency