Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (42%)
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Total Blackout (30%)
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Internet (23%)
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E-mail (4%)
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Wi-fi (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Canterbury, Treorchy, Glasgow, Bury St Edmunds, Edinburgh, Halifax, Batley, Chorley, Amersham, Flint, Aylesbury, Hammersmith, Hackney and London.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Canterbury |
Phone | |
| Treorchy |
Total Blackout | |
| Glasgow |
Total Blackout | |
| Bury St Edmunds |
Total Blackout | |
| Edinburgh |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Offley
(@offley78) reported
@tescomobile when are you going to provide a service for smart watch’s so they can be use on 4g without a phone. To use my watches I need to have my phone with me. Get with the times.
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Adrian Tompkins
(@HofKnocker) reported
@tescomobile hi you told me yesterday that there was nothing more you could do regards my complaint. I will give you one final chance to resolve this matter satisfactorily within 14 days or to send me a letter of deadlock.
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Adrian Tompkins
(@HofKnocker) reported
@tescomobile And possibly the reason I didn’t get your call was because I was at work with no signal. Ironic right?
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chiliosp
(@chiliosp) reported
Dear @tescomobile on 27 Nov I took out a contract with you. Today, the 1st day I've had a signal I get a message saying a bill for £20 was issued on 9 Dec. Pls explain. £20 for 2 weeks seems high particularly as I had no signal.
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Lady Leyland Backup
(@LadyLeyland) reported
@tescomobile @flickhan This woman is a chronic complainer Tesco Mobile. Cut her signal off
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Flick
(@flickhan) reported
@tescomobile It's not letting me DM you..I don't have another phone and that's not the problem. My phone is new
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Diane Thomas
(@DianeTh09697402) reported
@cymraesydwi @tescomobile I changed to Tesco mobile a few months ago and had a few problems initially as I’m not good with technology, but the sales people in @Tesco TalbotGreen were fabulous and sorted me out twice.
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dave carson
(@davecarson88) reported
@tescomobile Thanks Jade, I got through on the 0345 number but the network 4455 number is not recognised
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nickrday
(@lazyoldbones) reported
@tescomobile @02 absolutely shocking service,my wife took out a new business contract with you on 6.12.22.Her old number was ported over via pac and its still not working.Losing business.
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Jane Doyle
(@caroljane1) reported
@tescomobile This number is not working
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alice
(@alicegl16) reported
@tescomobile - almost every other day at the moment, I have full signal with 4G, but my WhatsApp doesn't work, Instagram doesn't work, I can't load anything at all on Google or safari and anything I need to load, like banking ect, won't load!
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Nick Howdle
(@NickHowdle) reported
@tescomobile the phone service that can’t call you
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Chris Eagles
(@ecylcje) reported
@tescomobile No problem. I think everyone understands that a 2 mile radius of anywhere in Malmesbury is out of coverage for Tesco Mobile. It is like the Bermuda triangle here.
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Flick
(@flickhan) reported
@tescomobile Why do I have to dm you...I've told you what the problem is
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H
(@Dogearedtatty) reported
@tescomobile I’m not in often enough to know - but Hywel who runs the Creperie stall just off the High St, was also finding O2 was a problem with his mobile card payment device, which was then requiring people to have cash. And that sounded like it had been a while and was getting worse.
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𝗖𝗵𝗹𝗼🤪
(@chloewhatmough) reported
@tescomobile Shocking customer service
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Dr Kelly Henderson
(@kelda_kelly) reported
@tescomobile Thanks I have already registered. It’s been a couple of days so was hoping for a general indication of when service being restored - hopefully it’s soon.
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H
(@Dogearedtatty) reported
Why is @Tescomobile mobile data (provided by @O2) so terrible in Exeter? Forget 4G, forget even 3G. It was even failing to get EDGE/GPRS.
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Cymraesydwi 🏴 🇺🇦 💜🤍💚
(@cymraesydwi) reported
Really, really regretting leaving @O2 and moving to @tescomobile . Tesco service has been absolutely shocking. I've been waiting for them to port my number since 6th Dec. Multiple online chats, conversations with staff in-store, DMs on here and zero progress.
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samantha bryson
(@s4bo60) reported
@tescomobile I have tried to raise a complaint twice now and no one seems to want to raise it. Or contact me regarding the actual complaint
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Chris Eagles
(@ecylcje) reported
@tescomobile Crazily your coverage tracker says there is good 3g and 4g coverage. But even normal phone calls don't work. This has been going on for a couple of years. I really feel stupid we haven't switched providers and stuck with Tesco mobile.
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Nick Howdle
(@NickHowdle) reported
Shockingly poor customer service from @tescomobile 2 days in from PAC transfer and still not operational.
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samantha bryson
(@s4bo60) reported
@tescomobile none of your agents are willing to raise my consumer law complaint over the phone, keep going on about warranty which is not the issue as it’s consumer law. iPhone has hardware issues under contract Tesco don’t want to know because warranty is up.
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Cymraesydwi 🏴 🇺🇦 💜🤍💚
(@cymraesydwi) reported
@robyn_goch @O2 @tescomobile Honestly the complete lack of customer service has really shocked me. They've offered me a month's free line rental.... On a phone I can't use you mean!? Helpful!! Dire, dire service with no end in sight!
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Jane Doyle
(@caroljane1) reported
@tescomobile still waiting for my broken phone to be collected! Pick up slot between 12-1pm.
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soph
(@_sopphh96_) reported
@tescomobile absolutely ridiculous not being able to receive sms texts on 4G with signal. I have to have 3G to receive these types of texts. I’ve tried everything!! Apple checked my phone too! I have a replacement sim too! Absolutely shocking, can’t wait to leave
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Daryl W Turner
(@DWhane) reported
@tescomobile continuing poor coverage in Barry, S Wales. Put up with this for days now & informed it would be sorted today! NOT HAPPENED what are you doing to provide a workable service?
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Just Trim
(@TrimotheusAlpha) reported
@tescomobile So I cancelled a contract with you guys on the 25th of October, still haven't received a refund, never accepted the handset delivery and now you're trying to charge me for the handset too? Worst customer support I've ever come across. Thoughts?
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Flick
(@flickhan) reported
@tescomobile The issue is that your service now is rubbish
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Neil Slater
(@neilslater36) reported
@flickhan @tescomobile Same here, was fine but not anymore, if I get a mobile data signal anywhere within a 3 mile radius of my house the speed tops out at just over 1mbps. That's NOT 4g