Tesco Mobile

Tesco Mobile Outage Report

Why is my Tesco Mobile service not working?

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Problems in the last 24 hours

The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Tesco Mobile Outage Chart 03/19/2024 02:20

At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Tesco Mobile compensate me for the outage?

Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  1. Phone (59%)

    Phone (59%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (2%)

    Wi-fi (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Tesco Mobile outage reports came from the following cities: Glossop, Hackney, Kingston upon Hull, Rotherham, Rossendale District, Southwark, Tranent, Liverpool, Prestonpans, Walthamstow, Leeds, London, Salisbury, Southgate and Inverness.

Loading map, please wait...
City Problem Type Report Time
United KingdomGlossop Phone
United KingdomHackney Total Blackout
United KingdomKingston upon Hull Total Blackout
United KingdomRotherham Internet
United KingdomRossendale District Internet
United KingdomSouthwark Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • rjm101163aux Richard Maunder (@rjm101163aux) reported

    @tescomobile YOU really need to READ what I wrote to understand the problem of your staff telling me lies. It has NOTHING to do with the charges as the phone did NOT work at all until I landed back in the UK at LHR. Lucky for you there was NO emergency I had to deal with !

  • malla_cj colinm (@malla_cj) reported

    @tescomobile Already have and nothing but for a whole area to be complaining there must be a problem please look into it 🤷🏻

  • MuzzaRobbo Murray Robertson (@MuzzaRobbo) reported

    @tescomobile Hi. I've just been speaking to your tech support about getting a replacement 5G capable sim card. He told me that the phone might stop taking calls until it arrives (up to 2 days). That's useless - is there really no way of replacing the sim without losing service?

  • rjm101163aux Richard Maunder (@rjm101163aux) reported

    @tescomobile Before I left the UK I put £40.00 on the phone and I still had £10.00 on it so a total of £50.00 to use ! YOU are NOT understanding the problem at ALL ! WAKE UP PLEASE ! !

  • speckken kspeck (@speckken) reported

    @tescomobile are there network issues in the Porthcawl area? My mobile signal has been non existent for most of the day

  • _sopphh96_ soph❤️‍🔥 (@_sopphh96_) reported

    @tescomobile I’ve already looked and there isn’t any issues in my area!

  • SebWrites Sebastian White #StandWithUkraine (@SebWrites) reported

    @tescomobile I've been asking for a phone call for... as I said nearly "2 weeks" so why hasn't it happened? It's just been one thing after another Tesco's and a lot of unnecessary problems for people.

  • Charlot03365887 Charlotte Willshire (@Charlot03365887) reported

    Pathetic service one again from @tescomobile who have now cut me off mid call as its hit 9 o'clock leaving my contract phone switched to a pay as you go sim with £0 credit while hey 'fix' a problem. No phone, vulnerable parents, 2 kids but none of that matters to tesco mobile

  • FleurieD Fleur dulude (@FleurieD) reported

    @tescomobile worst call centre service EVER! Flagged a possible hacked number/ criminal activity and a safeguarding issue - phone used by a vulnerable person. ZERO help. Store really helpful. Concerned that call centre staff will not act under these circumstances

  • _sopphh96_ soph❤️‍🔥 (@_sopphh96_) reported

    @tescomobile any reason as to why my 4G keeps switching to 3G when I’ve got signal and used to get 4G in my room? I’ve tried resetting the network settings but it still happens

  • renfrewcraig58 Craig (@renfrewcraig58) reported

    @tescomobile Hello Liz. All the ones I tried did not load at all and the same for my partners phone. We both upgraded our phones only 3 weeks ago so expected better service.

  • RossiCumbria MR (@RossiCumbria) reported

    @tescomobile when is the mobile phone service in Keswick, Cumbria due to be back on? It have been well over a week and 5 Tesco customers in our family have had no access to calls, texts, data, banking etc. Please advise and explain.

  • LuSchmoo Lu (@LuSchmoo) reported

    @tescomobile Ah, ok, thank you. Assuming this has been updated with iOS 16 support as well?

  • VModifiedMind Vince (@VModifiedMind) reported

    @AndyMackay_ @tescomobile The real mystery here is (a) why the hell have you been with o2 for that long, and (b) why the hell would you want to remain with the worst network in the country and just change which middle man you deal with?!

  • TRHuckstep Tom Huckstep (@TRHuckstep) reported

    @tescomobile in Stromness and the coverage map says I should be getting 4G service. I can't connect to make a 4444 call Any ideas fit getting connected?

  • graemearno garno (@graemearno) reported

    @tescomobile no mobile signal today at all 07546051728

  • _sopphh96_ soph❤️‍🔥 (@_sopphh96_) reported

    @tescomobile I have no signal to be able to log in to the app to send myself the verification code to be able to log in to request a new SIM card with the same number

  • rjm101163aux Richard Maunder (@rjm101163aux) reported

    @tescomobile O2 had NO problems in the past when I was with them. I told your staff in Bournemouth what I do for work and I travel to the USA and The Bahamas and I was LIED too.

  • kk2karen Karen K. (@kk2karen) reported

    @tescomobile Hi can you help extend the ringtone on a Samsung galaxy phone please. Have tried code **61*905*11*30# but it comes up with invalid MMI code thanks

  • rjm101163aux Richard Maunder (@rjm101163aux) reported

    @tescomobile My phone did not even work ! When I brought the sim card I told your staff in Bournemouth what I needed it for. It's NOT the charges that are a problem it's the fact it did NOT work at all ?? So I will be going back to O2 like I have used in the USA and The Bahamas.

  • weswes1983 Wesley Woodward (@weswes1983) reported

    @tescomobile still waiting for that email to sign credit agreement even tho when I try to cancel am told I can as I have signed it. No email no phone even tho was guaranteed that it’s all fine and don’t worry you will get it. Then it’s a delayed delivery from @Apple sky was ok

  • repliestodumdum green (@repliestodumdum) reported

    @PrintNameHere @Olbiastravain @tescomobile I was informed that all pre-orders were still going to go through as normal until they get the issue sorted.

  • JasonLynch103 Jason Lynch (@JasonLynch103) reported

    @tescomobile I would like an email address to send a complaint too. I tried using the “email us” feature on your website but my email is too long and I need to include screenshots

  • malla_cj colinm (@malla_cj) reported

    @tescomobile I have no signal coverage around BH255 or BH256 area where I live. This has been going on for at least 3 weeks, can you please look into this? Many thanks

  • FrozenBadger Frozen Badger (@FrozenBadger) reported

    @O2 bizarre that your cancellations make no retention attempts. 15 years on and off with the network and don’t seem fussed about losing customers at all. @tescomobile what’s the quickest way to pick up a sim!?

  • _sopphh96_ soph❤️‍🔥 (@_sopphh96_) reported

    @tescomobile I updated my phone to iOS 16 and now I have no signal whatsoever?!

  • AndyMackay_ Andy Mackay (@AndyMackay_) reported from Exeter District, England

    .@tescomobile you guys run off the @O2 network right?

  • Paul_PDE4 Paul Edwards (@Paul_PDE4) reported

    @tescomobile I was looking forward to getting my new iPhone today, you were very helpful, just a shame dpd could not do a simple task and deliver it on time,waited all day and never arrived, paid xtra to have it delivered Saturday morning, still waiting for a call back from them

  • _sopphh96_ soph❤️‍🔥 (@_sopphh96_) reported

    @tescomobile I literally have no bars of signal and it said there were no issues in my area!

  • chanandalabong Miss Chanandler Bong (@chanandalabong) reported

    @tescomobile I haven’t had any mobile signal for over a week and it doesn’t look like it will be fixed any time soon. Please can you advise re compensation and when the issue will be fixed?