Tesco Mobile service status: outage reports and connection issues
Why is my Tesco Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Problems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
- Internet (33%)
- Total Blackout (33%)
- Phone (30%)
- E-mail (2%)
- Wi-fi (1%)
- TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Bridgwater, Birmingham, Southampton, Quainton, Hackney, Stowmarket, Newmarket, Bournemouth, Sheffield, Leeds, Glasgow, Bangor, Hammersmith, and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Internet | 16 hours ago |
|
Bridgwater
|
Total Blackout | 1 day ago |
|
Blackburn
|
Internet | 2 days ago |
|
Birmingham
|
Internet | 2 days ago |
|
Southampton
|
Phone | 2 days ago |
|
Hackney
|
Total Blackout | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Happy Moog ๐๐ (@HappyMoog) reported@MartinSLewis An idea fora new show. Best and worst customer services; Best M&S and Fenwicks. Worst @DPD- itโs impossible to speak to a person so no resolution and @tescomobile misinformed and ignored even by the CEO team. Complaints made take 28 days not even a ref given
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DJ (@royaloctopus_) reported@tescomobile Predicted.. you need to revisit that and be truthful about POOR coverage then. Youโre selling coverage when you donโt actually have it. Literal scam
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EuroTrucker (@trucker_euro) reported@tescomobile I would like to cancel my sim please
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Greg Jones (@Townfangreg) reported@tescomobile your delivery service is a joke. Apparently I have missed my delivery but having been in all day why didn't the door go? My phone has been broken for weeks and you haven't replaced it. Angry is not the word
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๐โ๐๐๐๐๐๐ โ๐ (@ScullyScully73) reportedThey've sent the DEBT back to you so you should respond or you'll be getting NAFF ALL @tescomobile Crap Service Ignored complaints Chasing a 79 year old for a DEBT YOU CAUSED being crap !!!! #TescoMobileAreSHIT #TescoMobileBullyingPensioners
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colinsmith50 (@colinsmith50) reported@BucktonMel91596 @tescomobile I canโt speak for other companies (& frankly couldnโt care less about them). What I do care about is ME having no service & @tescomobile โs beyond useless service โฆ
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Colette Houlihan (@Colly_wobbles) reportedAsking @tescomobile If you don't see my credit applied, is this a fraudulent site? You're set up to pay for the online top-up service using your registered card, managed by Mi-Pay Ltd. Mi-Pay has collected the payment from your card.
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Chris B (@cbowtrafsol) reported@tescomobile The private message link doesn't work?๐
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clam (@clam70435692) reported@tescomobile you are disgusting my 90 yr old father has heart failure /dementia canโt make or receive calls for 5 days others on the same network can was told the phone mast is down but he also needs a new SIM card to resolve this but you are refusing to send him a new one
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J (@J6024511744040) reported@tescomobile your webchat never seems to work...i need an email address for customer service
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David Pacitti (@davidpacitti) reported@tescomobile hi Tesco, just visited 3 different parts of the UK, canโt get any signal in any of them, showing 4 bars but nothing working or sending, need to talk about termination of contract, Iโm on my local health board emergency call out list and canโt rely on you
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Child of Alba ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@ChildOfAlba) reported@tescomobile In common with others having this issue, Iโve uninstalled & reinstalled more than once. It works fine on my phone. Not sure thereโs a reason to DM as itโs clearly a widespread glitch not specific to me. All I want to know is that youโre dealing with it.
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Theresa Bevan (@1pennysweet) reported@tescomobile how can I find out if my sim has failed? Second day of no mobile signal/data. Iโve tried repeated turn off and on again with no luck. My kids are on same network and have signal so I know itโs not an area issue
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lisa restorick (@leggylisa72) reported@tescomobile Can you please help with an issue I have. I was due to receive a new phone yesterday but as yet have not received it . Is there a problem with this order ?The funds have been taken from my account for the first payment .
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Smooth211 (@Smooth2111) reported@tescomobile can u help me I can't get through to you top up my mobile I tried 4455 but no network
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Cerwen (@Cerwen80) reported@tescomobile fix your billing page. the defer payment link DOES NOT WORK. This is basic functionality. sort it out or I will stop doing business with you.
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Howie Pearson (@learningrapid) reported@tescomobile my sim is locked again. Could you help me unlock it please
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Kiri Palmer (@kiripalmer_97) reported@tescomobile Now after all of that time, I spoke to someone for 2 mins and they are now transferring me back to customer support - do you have an email?
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Graham Stout (@GrahamStout4) reported@tescomobile I haveSamsungA14 contract until Dec.. 2026. It is not an A14 4 or 5G. My no. finishes 701 & doesnt allow me 2 access external 4G. I got new Sim which I was told would fix issue. It didn't. I will not have Internet access 4over a year when I can eventually replace
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DS (@DSuggers) reported@tescomobile Im try to get wifi calling to work, I can't find any help on your website. I have a Samsung A32 and I have enabled VoLTE which I understand is what I enable but nothing. Do I need to do something else.
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Aaron hassan (@custardwarrior) reportedFFS @tescomobile lovely day no rain no cloud no snow no hail nothing and can hardly get online again seriously how can you make claims like provided by 02 with 99% coverage when it doesn't work in the middle of a town
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Graham's RailwaySiding77 (@RailwaySiding77) reported@tescomobile I've been waiting unanswered in Tesco Mobile customer services queue for 52 minutes to just top up my mobile ! I am now looking at other mobile network providers as this level of service is unacceptable.
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christine shepherd (@christi37315899) reported@tescomobile husband and I have had little or no phone service for over 4 weeks now PR25 just keep getting told your working on a problem , how much longer am I expected to wait ? Before I change provider
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Colette Houlihan (@Colly_wobbles) reported@tescomobile I have done it a few times before. Got no help. Wanted me to fill in some forms. Same idiotic response with cust svs on phone.. No help at all. My credit is evaporating with no explanation. Looking for another provider now.
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Sarah Hare (@sarahehare09) reported@tescomobile @tescomobileirl you guys have left me hanging in a foreign time for the second time nowโฆ paid for and all. You guys donโt even answer your chat either. Thanks. Love from no service Macedonia
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Melvyn Buckton (@BucktonMel91596) reported@colinsmith50 @tescomobile I do not understand why Tesco mobile is being criticized or complained about every single day but none of the other companies. My experience of them is that they are one of the best companies in the UK for service and everything
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Chris Rooum (@Rooumy) reported@tescomobile what is happening with your network? Awful coverage, poor signal, cannot have a conversation with anyone or get online. Itโs like trying to use dial up on an iPhone. ๐ฉ
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Sam Horne (@SHN51989) reported@tescomobile I have already done that twice!! And still no joy.. I have sought support from the ICO now
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john5691 (@JohnMac22756388) reported@tescomobile Hey you do o ow the UK is nearly 80% white don't you? But you'd never think it watching your last TV adverts. It looked 80% BLACK & 20% White, never use you now
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๐โ๐๐๐๐๐๐ โ๐ (@ScullyScully73) reported@tescomobile Absolutely SHITE when dealing with Vulnerable Pensioners struggling to deal with them.. Ignorant. dismissive, RUDE