Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (59%)
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Internet (19%)
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Total Blackout (14%)
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E-mail (5%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Bracknell, Sheffield, Glasgow, Manchester, Bicester, Reigate, Wolverhampton, Birmingham, Burnley, Grimsby, Leeds, Magherafelt, Wakefield, Omagh and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
Phone | |
| Sheffield |
Phone | |
| Glasgow |
Phone | |
| Manchester |
Phone | |
| Bicester |
Phone | |
| Reigate |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Harrison
(@benharrison_) reported
@tescomobile Stuff that, never going near yous again and my parents and sister are on contracts also getting ripped off. The second our contracts are over we are switching. Your sales team will offer me an extra 100mb for £19 - a month rather than £20 yous are that bad.
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile Simply stopped replying now after being told "the system blah blah". Nobody @tescomobile wants to take repsonsibility or even help. Useless.
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Deborah Ann Grant
(@Debsyes) reported
@tescomobile My network #Voxi hasn't increased my costs in the 19 months I've subscribed. You can't advertise claims if they're not true.
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psx
(@psx_ps) reported
@tescomobile I'm utterly fed up seeing this stupid advert.
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♛ReeceWhite
(@ReeceWhitee) reported
@tescomobile can someone help me with cancelling something. I pay £6 for something that i have no idea for or use. Thanks
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile Well, let's see how we get on when I try and get my upgrade this week. I have zero faith in tesco mobile after this fiasco .That will determine whether you keep me as a customer or not.
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile The same live chat I was on this morning that you are now claiming I didn't do? And who said "There's nothing we can do". Will any of you take ownership of your catalogue of errors? Utterly shambolic service
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Lizzy Standbrook
(@LizzyStandbrook) reported
@tescomobile On hold with @tescomobile CS can't see my order so just me dropped back to the ridiculous automated line by your CS operator & my calls been dropped - cancelling my order for a new phone-you've lost a loyal customer
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g a
(@Gracg8G) reported
@tescomobile Great customer service also
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile And yet again. Just left hanging. I hope people are getting an idea of just how terrible your service is. Appalling.
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Deborah Ann Grant
(@Debsyes) reported
@tescomobile My network #Voxu has not increased charges in the 19 months I've been with them. You cannot make claims if you can't substantiate them. I didn't ask for your your advert.
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S t a s c h i a 👑
(@Princxss_stasch) reported
@tescomobile is there any issues in the Pl4 area as i cant send texts or anything yet i normally get good signal at work...
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile You should be sorry. Your customer service is the worst I’ve ever received from a phone company. Doing anything you can to avoid giving me my upgrade. Evasive, incompetent and money grubbing. Shame on you
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile I’ve spoken to all your forms of so called customer service and nobody will do anything because I have to wait 72 hours for you to correct the mistake you made on my address change. Next to useless
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile Just being fobbed off again on DM's. "The system won't let us do anything, speak to this person, speak to that person. No shame whatsoever. Terrible company.
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nick stallard
(@StallardNick) reported
@tescomobile . When are u going to restore signal to CF15 . it’s been 3 days with no phone signal . O2 says there’s a mast problem button and it’s website
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andy carmichael
(@andycarmo1975) reported
@tescomobile @PaulLam23454655 Do you still piggyback on 02's masts, that might explain the crappy signal, their coverage is awful and it's never their fault either, it's usually that your walls are too thick or something lame like that, not that the masts are outdated and the signal weak.
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Lee Cheshire
(@lee_cheshire) reported
from
Herefordshire, England
@tescomobile why don’t you do WiFi calling. Everyone else does. My signal at home is awful and it would come in so handy.
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Atamjit Niber
(@Atamji) reported
@tescomobile What I can not understand is, how any single customer of yours can be fooled with this smoke and mirrors pricing structure. The reason you can say no RPI price increase is because you have already factored in future price increases up front. Plan 4 plan with others, u r expensive
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile Another truly appalling day of wasted time with @tescomobile useless customer service. Contantly passed onto another useless service rep who "can't do anything". Next to useless.
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Richies Drake
(@DICKYDRAKE) reported
@tescomobile Can I ask, why do I pay my car insurance with Tesco every month, but never get the Clubcard points to match? 🤔🤔🤔
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Ben Harrison
(@benharrison_) reported
@Crypto_Duff @tescomobile Absolutely right! I’m that college and it’s horrendous! To top it off they have the audacity to ask if I want an extra 500MB of data for £2.50! @tescomobile are a rip off and terrible network. The worst of them all.
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S t a s c h i a 👑
(@Princxss_stasch) reported
@tescomobile is there any known issues in the Plymouth area as i cant access my data or send texts as just goes no signal or emergency calls only?
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I Can’t Breathe | Black Lives Matter
(@JoshiSidhu) reported
@tescomobile @EE - Bill going up by £2 a month for substandard service. Going to contact my MP
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile I wish it was that easy to get an upgrade out of you. You’re doing all you can to avoid giving me my due upgrade. Evasive, incompetent, money grubbing. Awful customer service. AVOID
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile You messed up my direct debit then messed up my address change. Then instead of helping tried to sell me a 500 quid phone. On Christmas Eve, if you hadn’t messed all that up it would have cost me £14 to upgrade now I’m being told 27 I’ve never experienced such shabby service.
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Ben Harrison
(@benharrison_) reported
@Crypto_Duff @tescomobile Absolutely right! I’m that colleague and it’s horrendous! To top it off they have the audacity to ask if I want an extra 500MB of data for £2.50! @tescomobile are a rip off and terrible network. The worst of them all.
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile Almost another hour wasted online talking to someone else who just tries to pass the problem on to someone else who cannot/ will not help.
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Lizzy Standbrook
(@LizzyStandbrook) reported
On hold with @tescomobile apparently there are so many departments within @tescomobile they can't see my order just been dropped back to the ridiculous automated line by your CS operator & my calls been dropped - cancelling my order for a new phone-you've lost a loyal customer
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Chris Knight
(@ChrisKn80367018) reported
@tescomobile And the link doesn't work. Why don't you do the decent thing and call me?