Tesco Mobile Outage

@tescomobile hi I was wondering how much will it cost to fix’s a cracked screen on a iPhone 6

Thanks @tescomobile for sending Mum a new phone locked after not being able to unlock the same type of phone she sent off to you.... been ten weeks now and counting, and still not able to use a phone after switching to a new sim 😡😡 #poorservice and not replying to a complaint

@tescomobile Phone isn't damaged. Has never been dropped or submerged in water. All apps and phone software are kept up to date. Antivirus is installed. Lost majority of my holiday snaps.

@tescomobile I'm having problems with my #HuaweiP30Pro Photos are getting corrupted, apps no longer working and Spotify downloads not working. Have done a factory reset and it is no better.

@tescomobile Geographic have never been a problem, it’s high traffic levels that mean I really struggle sometimes 😕

@tescomobile Got a couple phones on payg, at the moment I'vegot signal on both but not sending or receiving calls. Both also got credit on. Please help.

@tescomobile @virginmedia I bet you guys don't treat your customers like this. We are also dealing with a loss in the family & simply cannot be doing with this level of incompetence.

@tescomobile I can't be the only person struggling since you changed the online system... here I am again failing to top up and waiting for a new password..... you know what they say... if it's not broken don't fix it.. it worked for me for years until couple months ago...

@tescomobile It’s not a new thing. Anytime I go to a football match or a concert I can’t get data connection. I changed network 12 months ago when I joined TM

@tescomobile Perhaps the worst level of customer service ever experienced in my life. From start to finish for an attempted phone upgrade this has been a disgrace and it's time to try @virginmedia

@tescomobile Yes I have and was told I never paid anything from the 17th of April until the 30th of may that’s why there is a back date but that was a lie. I paid my old phones insurance on the 12th of April and then swapped to my new one of the 9th of may.

OH MY GOD, @tescomobile Your hideous advert should be banned as an example of GBH. You’re grievously harming the English language. “Be proper prepared for summer” WTF.

@tescomobile Well maybe clubcard can seeing as they have discussed it twice with me as I am not changing/adjusting the account but no they would rather lie and promise a call back that never happens. Total cop out @Tesco

@ComplainingCow toss up between @CostaCoffee and @tescomobile . costa broke policy guidelines and refused my dtr's order. tesco (untrained staff , playing on phone) deleted priceless memories from phone. no apology from tesco whatsoever - appalling service. no idea what to do next

@tescomobile no, never!

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day53 As expected there was no call from Service team is #Vodafonedown running short of service people like it's customer. @DoT_India and @TRAI still waiting for a response from you

@charliex21x @tescomobile @Tesco We have spoke several times and get the same result, its not worth it anymore. They are happy to take Our money and leave us with phones that don't work in any way shape or form. Now that's service

Can’t believe I wasted 2 hours out of my evening to @tescomobile because they’ve sent me a bill of £1000 saying I owe money. I owe you nothing huns, check your systems properly and get better customer service. Disgraceful

Issues with my mobile 2 phones from @tescomobile @Tesco , repairs, replacement phones, 6 phones in fact!!! Fed up calling customer services, went in store , due to call me today, never did!! Worse customer services ever!!! @tescomobile is a total joke!

@mattyboy1974 @EE @VodafoneUK @tescomobile @ThreeUK @O2 6 months ago I would have said join Three. Very good coverage and lighting fast speeds....HOWEVER the last few months have been terrible. A few customer have had to create this account to warn others! Look at our retweets from other Three customers. #Avoid

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #Vodafonedown Thanks for reply but may I know when will issue get resolved same am hearing from many days it's almost 52nd day still am getting same response "Be assured our executive will reach you shortly" do @VodafoneGroup have any shame, can you calculate how losses m getting

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day52 Is the only way to get rid is MNP. But what if other network does same thing @DoT_India and @TRAI it's disappointing u just forward my tweet and ua work gets complete. Please take follow up from respective company is customer issue been resolved or not whom we approach now

@tescomobile It says "Our network’s very busy in this area So at certain times of day you might experience slower data. Sorry about that. But we’re working to make it better for you." But I'm not getting anything, at any times. And I need it fixed for work tomorrow, please 🙏

@joelpfc1 @VodafoneUK Go to @tescomobile mate, never an increase of cost on contracts and you can cap your contract. Never had any issues and I've been a loyal customer for 9 years.

@tescomobile hello, trying to connect in France, my wife's phone shows network closed. Can select a network and it is on for a few seconds then emergency calls only

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day51 Issue still pending from #vodafone

@tescomobile Hi could you help me I am blocked out off my account and I'm trying do a one off data bundle as I'm running out!

Thinking of moving from @tescomobile to Sky Mobile. Anyone on Sky, seeing it’s got mixed customer reviews but the prices are really good, phone i want is £8 a month cheaper.

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day49 Still waiting for Vodafone to look into the issue. As of now only promise patience and be assured type words are running let's see when it will get resolved

@tescomobile trying to get help here, nobody replying to twitter messages. Transferred number from another network, was due to me by 6pm today. old sim has deactivated this morning but tesco sim still not active. please help

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day49 Salient features of @VodafoneIN Network: 1. During call It keeps hanging. 2. Frequently auto Switching from 4G to 2G. 3. No network most of the time.

@sorcererpds @tescomobile @virginmedia I had exactly the same issues with their broadband and tv. Useless bunch of tossers.

Foolishly switched to Virgin Mobile on Tuesday. Have already cancelled and returned to lovely @tescomobile after lies and appalling customer service by @virginmedia

@tescomobile having issues with making calls in DY4 area. Texts all fine thou. Called in and was told it be fixed by Thursday but still not working! Almost a week of unable to make / receive calls now!

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day49 #Please let me know is the issue not having any #resolution or #Vodafonedown is not concerned with #prepaid #customer since it's pending from so long and I wonder @DoT_India and @TRAI y they are not taking appropriate actions. Is the solution for every issue is porting

@anicoll5 Maybe when this one ceases to do what I need. Even @TescoMobile just gave me 5gig of data a month instead of two without paying any more a month. I run my baby for £11. If it ain't broke, don't fix it. 😉

@tescomobile Did it via App, just spoke with customer care after 20 mins in hold and they've transferred it Thankyou ⭐

@tescomobile help... just bought extra data and I think it's been applied to my phone and not daughters what can you do

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day48 Fed up from the pathetic service of #Vodafone5G #please return my #recharge amount. @DoT_India please take appropriate action am complaining the issue from 48 days @TRAI please do something

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM #day48 Fed up from the pathetic service of #Vodafone5G #please return my #recharge amount. @DoT_India please take appropriate action am complaining the issue from 48 days @TRAI please do something

@tescomobile Hope they're not working you too hard Jade!

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @KraftFoodsUK @marksandspencer @nationalgriduk @dish @bt_uk @SIRIUSXM @verizon @facebook #day48 Though Service of #Vodafone was not good but what's more disappointing is their customer service people no resolution on my issue just assurance and keep patience message is this way u treat customers

@tescomobile 4 phone calls, 3 online chats, 2 in store visits and still no closer in being able to use my phone. Or even finding a solution. #EveryLittleHelps #ItsYourProblemNotMine

@tescomobile Yeah the 4g speeds are very poor at most places, my home address and work place are miles apart and the speeds are painfully slow at both. To the point where 3g is quicker than 4g at home.

@tescomobile we have absolutely no service in our own home and you guys seem to be offering nothing to help us out baring in mind we pay our bill every month and can’t use our phones for phone calls or texts!

@tescomobile I had a small issue with my new phone. Went to local store, Castlereagh Rd Belfast. Young girl called Yasmin couldn't have been more helpful & polite to me. That young lady is an absolute credit to that store. Hope you can pass on my thanks. Top service.

@tescomobile Thanks I’m not a Tesco Mobile user (yet) just trying to work out how much data I need as I tend to use more when I’m down in Devon around December time was thinking either 8gb or 15gb Sim only

service from @tescomobile is beyond a ******* joke

Morning @tescomobile, your service is becoming annoying, pretty much each time I send a text, the bloody balance keeps popping up whilst texting, and you have to waste time clearing it... 🤪🤪🤪

@tescomobile ive had no service for the last 12 hours, is there a problem as i can’t see anyone else saying the same. Im based in Warwickshire

Thanks to Nathan @tescomobile in @Tesco Cowley who was amazingly patient as we upgraded a very old phone that had had a beer accident! Excellent customer service!

I cannot ******* wait to get my internet put in next week. My phone bill is gonna be a fortune this month with the amount of extra data I’ve added on to it 😷 @tescomobile help a gal out and give us a discount plz

@tescomobile 3G/4G has stopped working a few days ago and still down. Voice, SMS and Wifi all OK. I have factory reset the phone and the issue persists.

@LindseyGxxoo @tescomobile @virginmedia Don’t go to virgin they are shit they just want your money they are crap

Bad when @tescomobile wont waiver your upgrade charge even though I can upgrade for free on Saturday when I've been a customer for 6 years! @virginmedia deal it is then !

I've got @tescomobile but can't get a signal when I'm in Tescos. I like this because: a) of the irony b) my blasted shopping list can't be updated while I'm in there.

@tescomobile I shouldn’t be looking at a loading screen until my battery runs dry when I’m out.Your mobile signal is not upto standard. I have reported this to you last year and absolutely nothing has been done. I pay my bill to you and get poor service. You need to up your game.

Fed up trying to get in touch with @tescomobile, and result is I have a phone that won't take calls or texts even though its says full reception, it's been repaired twice and a new one set out and the solution is to pay the rest of my contract to upgrade. To hell with that...

@imrachelgreaney @tescomobile tesco u gotta do me like that rachels never been w ur service, a fake fan i think

No lasting damage done, just a lot of faff. Good support from @KLM, @Schiphol, @tescomobile and, of course, @frescoleraye. Those landing texts weren't wasted.