Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
-
Phone (51%)
-
Internet (22%)
-
Total Blackout (22%)
-
E-mail (3%)
-
Wi-fi (2%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Wandsworth, Glasgow, Hackney, Chichester, Manchester, East Dereham, Birmingham, Stoke-on-Trent, Inverness, Sheffield, Nottingham, Kingston upon Hull, London and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Total Blackout | |
| Wandsworth |
Phone | |
| Glasgow |
Phone | |
| Glasgow |
Phone | |
| Hackney |
Internet | |
| Blackburn |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
dave carson
(@davecarson88) reported
@Gordon45908442 @tescomobile Every time I manage to get in touch I'm told the issue is being escalated and investigated. Now the Customer Care number is not working
-
Chris Eagles
(@ecylcje) reported
@tescomobile Crazily your coverage tracker says there is good 3g and 4g coverage. But even normal phone calls don't work. This has been going on for a couple of years. I really feel stupid we haven't switched providers and stuck with Tesco mobile.
-
dave carson
(@davecarson88) reported
@tescomobile Thanks Jade, I got through on the 0345 number but the network 4455 number is not recognised
-
John Davison
(@The1JDavison) reported
@tescomobile I have no problem with roaming in UK so I don’t see how this can be hardware ?
-
H
(@Dogearedtatty) reported
Why is @Tescomobile mobile data (provided by @O2) so terrible in Exeter? Forget 4G, forget even 3G. It was even failing to get EDGE/GPRS.
-
Shona
(@MammyShona) reported
@tescomobile @SamsungMobile help please there is either an issue with the network or something in the latest update. We've been struggling for any kind of phone signal for a few days now, both phones are Samsung with tesco mobile @DadCrockett
-
Jake Hamblin
(@JakeHamblin20) reported
@tescomobile It cuts out 3 seconds into the automated message at the beginning. Been trying for an hour and no luck. I've been told I have to speak to someone on the phone about my specific issue.
-
samantha bryson
(@s4bo60) reported
@tescomobile none of your agents are willing to raise my consumer law complaint over the phone, keep going on about warranty which is not the issue as it’s consumer law. iPhone has hardware issues under contract Tesco don’t want to know because warranty is up.
-
Chris Eagles
(@ecylcje) reported
@tescomobile No problem. I think everyone understands that a 2 mile radius of anywhere in Malmesbury is out of coverage for Tesco Mobile. It is like the Bermuda triangle here.
-
Neil Slater
(@neilslater36) reported
@flickhan @tescomobile Same here, was fine but not anymore, if I get a mobile data signal anywhere within a 3 mile radius of my house the speed tops out at just over 1mbps. That's NOT 4g
-
samantha bryson
(@s4bo60) reported
@tescomobile I have tried to raise a complaint twice now and no one seems to want to raise it. Or contact me regarding the actual complaint
-
dave carson
(@davecarson88) reported
@tescomobile Your customer care number 4455 not working this morning!
-
Dr Kelly Henderson
(@kelda_kelly) reported
@tescomobile Thanks I have already registered. It’s been a couple of days so was hoping for a general indication of when service being restored - hopefully it’s soon.
-
Gordon
(@Gordon45908442) reported
@tescomobile DPD chat is automated and more unhelpful than you can imagine and I cannot get through to an actual human. I just want my phone delivered so I’m disappointed you’re just washing your hands of it. Good mind to cancel the whole thing and move to @VodafoneUK
-
Steve Watson
(@steviewatson01) reported
@tescomobile a week on and porting issue still hasn't been sorted. Can someone in the porting department please message me and sort this out. I've done everything, new SIM card etc. Nothing has worked. I can't receive calls or texts apart from other Tesco mobile numbers.
-
dave carson
(@davecarson88) reported
@Gordon45908442 @tescomobile Gordon, how did you go on as I've had exactly the same problem. Phone lost by DPD, no resolution!
-
John Davison
(@The1JDavison) reported
@tescomobile I have tried all networks same issue
-
Gordon
(@Gordon45908442) reported
@davecarson88 @tescomobile No help from either Tesco Mobile or DPD. Both tell you to contact the other. It looks like it may be delivered today but we’ll see.
-
Adrian Tompkins
(@HofKnocker) reported
@tescomobile hi you told me yesterday that there was nothing more you could do regards my complaint. I will give you one final chance to resolve this matter satisfactorily within 14 days or to send me a letter of deadlock.
-
John Davison
(@The1JDavison) reported
@tescomobile Only have E signal (2G) so no error just no 3G and above
-
Jake Hamblin
(@JakeHamblin20) reported
@tescomobile hi, is your phone line having problems? I am trying to call but the call cuts out about 3 seconds in every time.
-
Cymraesydwi 🏴 🇺🇦 💜🤍💚
(@cymraesydwi) reported
Really, really regretting leaving @O2 and moving to @tescomobile . Tesco service has been absolutely shocking. I've been waiting for them to port my number since 6th Dec. Multiple online chats, conversations with staff in-store, DMs on here and zero progress.
-
John Davison
(@The1JDavison) reported
@tescomobile no data roaming in Germany for 2nd time on second trip in 2 week, your telephone support have given false assurances multiple times but still no data roaming, very poor service and no reasonable explanation given.
-
Jane Doyle
(@caroljane1) reported
@tescomobile still waiting for my broken phone to be collected! Pick up slot between 12-1pm.
-
Daryl W Turner
(@DWhane) reported
@tescomobile continuing poor coverage in Barry, S Wales. Put up with this for days now & informed it would be sorted today! NOT HAPPENED what are you doing to provide a workable service?
-
alice
(@alicegl16) reported
@tescomobile - almost every other day at the moment, I have full signal with 4G, but my WhatsApp doesn't work, Instagram doesn't work, I can't load anything at all on Google or safari and anything I need to load, like banking ect, won't load!
-
Jane Doyle
(@caroljane1) reported
@tescomobile This number is not working
-
Ellie Godfrey
(@EllieGodfrey9) reported
@tescomobile im having an issue with my phone where the screen is completely unresponsive and I cant reset it, is this an issue i can get resolved at my local store?
-
John Davison
(@The1JDavison) reported
@tescomobile It worked when in Italy 4 weeks ago so again confused as to why you say it is a hardware issue?
-
H
(@Dogearedtatty) reported
@tescomobile I’m not in often enough to know - but Hywel who runs the Creperie stall just off the High St, was also finding O2 was a problem with his mobile card payment device, which was then requiring people to have cash. And that sounded like it had been a while and was getting worse.