Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (41%)
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Total Blackout (31%)
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Internet (23%)
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E-mail (3%)
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Wi-fi (1%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Surbiton, Plymouth, Hackney, Blackburn, Barrow in Furness, Swindon, Lincoln, Croydon, Upton, Belfast, Dalkeith, Glasgow, York, Ballina and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Surbiton |
Phone | |
| Plymouth |
Phone | |
| Hackney |
Total Blackout | |
| Blackburn |
Total Blackout | |
| Barrow in Furness |
Phone | |
| Swindon |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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gravedanger
(@davegrainger) reported
@tescomobile Don’t promise to callback a customer on four consecutive days and never actually do it. That’s not what promise means.
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ldm.expert
(@LDMExpert) reported
@tescomobile Pooja on webchat tells me there is a mast down in my area PL7 4PY but o2 service status reports all ok - who do I believe? Lots of "not registered on network" errors on my phone
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louilav
(@louiselavin9) reported
Have a tesco sim which we hot spot from, was told today I had used over 1 tb, It affects other users, is this right? @tescomobile @ThreeIreland #help #Tesco #three
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lynne
(@lynne47148307) reported
@tescomobile you have done it again ! Just when I think your service can’t get worse. …. It does
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Mr Clement
(@MrClement17) reported
@tescomobile Yes, it is... and yes, she just followed the link and rubbed the SIM card (shiny side), still no signal. Please advise how to terminate the contract!!! Thanks
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Treacle
(@itstreacle) reported
@tescomobile trying to sort grandmother in-laws phone. 2 representatives have put the phone down on is instead of actually sorting the problem. Absolutely shocking.
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Mark Papst
(@MarkPapst) reported
@tescomobile well done excellent customer service not,order two sims and just cancelled order no notification 😑 👏
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bex rippon
(@bexrippon) reported
What’s going on with @tescomobile coverage at present? been with them for 7 years & never had a prob but for last 2 weeks I get no signal when out. It’s so frustrating as I need my phone for work. Recommend other networks with good coverage in the NW? #Mobilenetwork #mobilecover
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Mr Clement
(@MrClement17) reported
@tescomobile She has been waiting for an e-mail with instructions since yesterday afternoon... still nothing and zero signal; she is now regretting to switch from EE for the sack of more gigabytes (which she cannot use for last 2 weeks). Disappointed indeed
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Matt Rogers
(@Mattlock23) reported
@tescomobile I recently switched to Tesco and ported but the number I was allocated is showing on texts. Help!
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Seany boy
(@srmann13) reported
@tescomobile Hi there, is there any issue with visa online payment one-time passcodes being sent via text been raised as i have been in contact with my bank ( The co-op bank ) and they said that the message shows as sent but it timed out?. Kind Regards Sean Mann
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Kelly Smith
(@Purps3631) reported
@tescomobile i have recently changed to you from virginmobile as their signal was a disgrace, i however now cannot send sms/mms messages, i can voice call no problem, i tried to get the setting sent to me via the link on the website but this does not work, can these be sent by u?
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Ben Winterburn
(@BenWinterburn) reported
from
Leeds, England
@tescomobile I have recently upgraded my sim only contract. I asked to keep the same number and was ensured this would happen. Instead my old number has been disconnected which is the complete opposite of what I asked for. This has been terrible service. Please get in touch.
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FLYING MONKEY MBE 🐒
(@followthenut) reported
@tescomobile Hi ... both my wife and myself use your network (same contract for both) ... My wife's phone has had wifi calling added but my phone hasn't... just wondering if mine will get it soon ... mine is a samsung A22 5G
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Hollie
(@Holliewil19) reported
@tescomobile sent a dm regarding customer service and not getting anywhere with my new contract query , thanks
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Hilly71
(@Redstev71) reported
from
South Ribble, England
@tescomobile is the network down ? I’ve had no phone signal since yesterday
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Carl Ambrose
(@Carl_Ambrose) reported
Can someone at @tescomobile please help me!? I’ve tried for 2 weeks to transfer my existing number to another SIM. Web chat, 3 calls and 2 different SIMS and still no joy. I will be switching providers if this is not resolved #noideawhattheyaredoing
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David Sink
(@weirside2000) reported
@tescomobile I’ve contacted you many times over the last 2mths, always being assured you’re aware of the problem;yet here we are my phone still comes up with no caller ID, I’m trying to run a business it’s very difficult to do. I await your reply.
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𝗣𝗮𝗯𝗹𝗼 𝗮𝗻𝗱 𝟭𝟰𝟰𝟳 𝗼𝘁𝗵𝗲𝗿𝘀
(@Pablo19261335) reported
@tescomobile never you never second Sainsbury's second Tesco first
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lynne
(@lynne47148307) reported
@tescomobile 40 mins on the phone to upgrade phone. Cut off , not called back . You really do have the WORST customer care. #terriblecustomerservice
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jules serkin
(@julesserkin) reported
@lyndsay_hopkins @VodafoneUK I was with Tesco o2 but the signal was awful - I’m on sea front - @tescomobile
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gravedanger
(@davegrainger) reported
@tescomobile deleted my number over a week ago. I’ve called everyday to check progress. They promised to callback on four occasions - Never have. Now told me they can’t get number back until 13th April. I work for myself. My clients use this number. Should I
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Carl Malkin 💙
(@CarlMalkin6) reported
@tescomobile I have been trying without success to update my bank information for payments for a week. The problem is the shady company you use to process payments "Mi-Pay Ltd" who can't even spell in English. They don't wish to be contacted directly as their email box is "full".
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Ben Winterburn
(@BenWinterburn) reported
from
Askham Richard, England
@tescomobile I look forward to receiving a full explanation of how this has happened and hopefully a resolution to keep the sane number as requested.
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You and me, we are destined you'll agree. Bijou.
(@mev202) reported
@tescomobile I am so so desperately disappointed with how terrible your phone signal is. I can't use my phone at home and it has been months now. I try and make calls and it just drops, I want to leave, but my contract has months on it. It is useless.
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stephen harris
(@stephenharris8) reported
@tescomobile DM sent requires urgent attention as pay monthly customer
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Carl Malkin 💙
(@CarlMalkin6) reported
@tescomobile There is no point in more DMs. I have communicated with 5 chat people in India, your Twitter team for 5 hours, called on the phone and been into a store. The problem is Mi-Pay Ltd. You need to change to a reputable company.
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Mark Papst
(@MarkPapst) reported
@tescomobile I did not cancel you did , but I did not select a refund day . When will I get my money back .also deal was available when I ordered it
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John Simpson
(@johnsimpson22) reported
@tescomobile I need help.... I PAID for an early upgrade, but cannot use my new phone until my 'older' contract runs out, which isnt for 10 more days? However everything has been switched to my new number on my new phone.... very frustrating!!!
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Matt Rogers
(@Mattlock23) reported
@tescomobile No, still the same issue.