Tesco Mobile Outage

@Tesco @tescomobile buy a handset via Tesco mobile, it will magically tell you it’s nothing to do with them when they cancel the order and don’t refund, because that’s from Tesco direct…WHO DON’T EXIST OR HAVE A HELPLINE! You’ve done this to us twice. Time for small claims court

@tescomobile I’ve asked to speak to a manager don’t think lee is a manager he’s way too rude or Maybe he is

@tescomobile Hiya, I need your help with my dads account please but I don’t want to publicly post why, can I DM?

@tescomobile Tried that. Twice. They cancelled my order. Did it again and it keeps saying the card details don’t match when they do! This was the best deal with cashback and i’m now forced to find another provider, so you’ve lost a customer because your system is flawed!

LEE from @tescomobile has shouted at me over the phone think he tough bullying me about my owe two contract I have with @tescomobile poor customer service worst network I’ve ever been with they treat you like you owe them something by calling them up @tescomobile

@tescomobile LEE from your concerns team is obnoxious and rude I really don’t understand how you hire these people shocking. Hard working paying customers like myself have to put up with service like this shocking and we live in the 2021 no way stay away from @tescomobile

@tescomobile trying to verify an online order over the phone as requested by you and the line cut out before the order was complete and the office is closed when I call straight back to continue!! Now what?! It won’t let me complete it online!

@tescomobile my data isn't working, i rely on it for work. is it a problem on your end or mine?

@tescomobile got a 5g iPhone 12 in 5g areas im not getting a signal. I was told I didn’t need to change plan or sim. Is that correct?

@O2 - I would like to make a complaint. I'm a victim of identify fraud and your fraud department have taken over 2.5 months to respond (I am still waiting!). @VodafoneUK and @tescomobile took 10 days to close the case from contacting them. What is taking so long to respond to me?

@tescomobile The technician was from we fix as part of Samsung as my phone was not bought from tesco and I have been having a hardware issue. However he said 4g calling is not registered. My husband also has issues with 4g signal but the tech said it should be strong

@tescomobile Hi, it's not my phone as my husband on the same network is having an issue. The 4g calling is a poor signal despite a technician saying it should be a strong one inside and out

@tescomobile hi, I had a technician find an issue with my phone today which was to do with the 4g calling. He said its not properly registered and the signal is far poorer than it should be so suggested I speak to yourselves.

@tescomobile how can I check my mobile data usage? I’ve run out for the last 2 months, which never used to happen. My data was renewed today & it says I’ve already used 1gb but haven’t been off wifi?? Help please!

@tescomobile It's happening at my home, it never used to do this, but the past week or so I'll have full signal but when I try to stream anything it just buffers every 20 seconds or so. Quite frustrating really.

Shocking service from @tescomobile missold, then told I can't raise a complaint over the phone or if she does raise one I have to call back for the outcome but regardless won't get a refund for the extra charges! Joke email sent to the CEO hopefully that will get a valid reply!

@C0urtneyEvans @tescomobile Does it sat you have signal but emergency calls only?

@tescomobile are a load of absolute bollocks. Can’t get internet or signal anywhere. As soon as my contract is up, you’ve lost a customer

@tescomobile Hi there, can you tell me why on 4g signal watching a twitch stream it keeps buffering every 20 seconds or so?

@tescomobile @O2 The 4G signal in and around Ely Cambridgeshire has been really on and off for quite some time now! This is quite frustrating because part of my payment plan is for data and half the time I can’t use it 😑😑

@tescomobile have mobile phone number but might likely home delivery and problems with my phone and technology can I go to local stores

@tescomobile help I only keep getting 3 g . I’ve had a new Sim but it’s still happening any ideas?

TESCO MOBILE 24 hour call back by a manager @tescomobile when you ask to speak to a manager their customer care team put you on hold and you can never speak to one directly SHAME paying customers can’t even this company a scam. @tescomobile @BBCWatchdog

@tescomobile Hi Liz, Its not just waiting time.. after waiting 30mins extremely rude service online and over the phone. Better to join different network I guess..

@tescomobile It's wasn't my day yesterday After I Tweeted you I then proceeded to leave my mobile on the bus so it's a moot point Cannot believe how stupid I am sometimes So frustrating

@VodafoneUK care to explain why your customer service team implied it's not legal to keep your own number when changing contracts without upgrading? @tescomobile offer an easy service to do just that?

@tescomobile OK Liz, thank you for accepting the feedback and passing on the comments. Hardly frustration, it actually disgusting when offers are not actually offers & that is the issue here. A triple credit offer should actually be triple credit on normal tariff, not trebling the prices too!

@tescomobile Liz is proof of why some people should not get jobs in customer service, when they defend their company so much when the company is so obviously in the wrong, you know their customer service is going to be absolute crap and you'll get nowhere with them!

@tescomobile I’ve added 1gb data to my phone. Paid. But it says immediately that I’ve used the 1gb already. Please help.

Really is a case of @tescomobile taking the utter piss out of customers, thinking we are f'n stupid! So, if you're on that Triple Credit tariff, call them now to get on the normal tariff and save money. #ripoff c*nts, absolutely disgusting, shame on you Tesco - in a pandemic too!