Tesco Mobile service status: outage reports and connection issues
Why is my Tesco Mobile service not working?
Some problems detected
Users are reporting problems related to: internet, total blackout and phone.
Full Outage Map
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Problems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
September 14: Problems at Tesco Mobile
Tesco Mobile is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
- Internet (44%)
- Total Blackout (41%)
- Phone (13%)
- Wi-fi (2%)
- E-mail (0%)
- TV (0%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Batley, Croydon, Halifax, Hammersmith, Hackney, Manchester, Glasgow, Harlow, London, Birmingham, Malton, Mansfield, Southampton, Stockton-on-Tees, and Leyland.
| City | Problem Type | Report Time |
|---|---|---|
 Batley
|
Total Blackout | 14 minutes ago |
|
Croydon
|
Phone | 11 hours ago |
|
Halifax
|
Internet | 2 days ago |
|
Hammersmith
|
Total Blackout | 4 days ago |
|
Hackney
|
Total Blackout | 4 days ago |
|
Manchester
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Andy 🏴 (@AndyOopNorthGB) reported@DerylLynn @SBarrettBar @tescomobile Agreed (O2) but I believe it’s essentially a lower priority part of their network. Will try a SIM on EE or another first before switching
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chatterbox (@chatkins1) reported@tescomobile @MartinSLewis I requested SAR 5 weeks ago. NOTHING. Sahira who is customer complaints manager emailed me a few days ago,I have responded and she thanked and acknowledged me. Today I wake up and read and email saying as I have not responded she is closing complaint
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Andrew Perry (@LeonTransaxle) reported@HeldinEU @bean0509 @tescomobile Voxi works for me, and I can tweet **** like this without it counting in my data allowance.
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Ima Dalek (@iva_hadenuff) reportedI have a Android pay as you go,I have been a customer for many years,no probs,but since you changed from the old top up system my messages are either a day,at least,late,or the system is busy,why is this? @tescomobile
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lee deeble (@LeeDeeble) reported@tescomobile Your app keeps coming up with unknown error. Is there issues with the app or do I go to and connect with you another network? Lee
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Bobby Bucks (@b0bbybux) reported@biggle1908 @SBarrettBar @tescomobile Indian “customer service” centres in the case of Virgin Media, utter and complete shambles.
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Lynda Hayes (@Lyndahayes) reported@TescoMobile I received 3 separate contract emails today for Google Pixel 10 Pro XL phones I never ordered, addressed to 2 different people (John Rymer & John Wilson) but sent to MY email address! Each email contains contract documents-I've Never been a Tesco Mobile customer!
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Philip Ian Butler (@moodleprof) reported@tescomobile Thanks Tesco, I'll be switching to another service; what an absolute joke 😞
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Ann (@English_girl98) reported@tescomobile Hello, yes they are however I'm still paying for a service that I can't use which is a problem .
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Dave Kendall (@DaveKendallPho1) reported@tescomobile Checked my home location. Good indoors and outdoors. If 2 bars of signal are good, that’s not saying much.
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yꙮ (@CompleteSham) reported@legalstyleblog @tescomobile Baffled - especially by their insistence you be especially polite to them. I get the impression from the excerpt elsewhere that they withhold good faith service from those who openly complain, but I also would assume that you'd have been stuck in AI hell if you hadn't complained
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Dave Gander (@DaveGander) reported@tescomobile I legally able to pay using cash. I am also extremely happy to do so. How does the headline TESCO REFUSE PAYMENT sound? You need to significantly modify your systems. I’ll be leaving your system once I can sort the banking IT issue. I’m more than disappointed with your ****.
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James (@Wessiewhite) reported@tescomobile guys first time user of the network today, what can I expect? Hopefully it’s fine and I can get what I need out of my new iPhone 17 pro
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Shaun Reviewer (@ReviewShau42660) reported@tescomobile There may be no fault, but also virtually NO signal to make/receive calls in Bournemouth BH4 area all of the time.
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Bella Ciao (@Bella_Ciao_Free) reported@tescomobile Hi, I'm a new customer with a PAC code... If u use the PAC code on Monday how long does it normally take to transfer... Thanks. (My number is presently with Vodafone)
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KJ (@riverofstardust) reported@tescomobile you've told my mum tonight she can't use her upgraded phone for 3 weeks due to sim change (to smaller sim) but no one told her this when she upgraded? And she was asked 3 times how she got the sim which you sent with the phone!! This is awful customer service
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Tim (@t1m670) reported@tescomobile we were told a few weeks ago that a mast was down in our area affecting signal. Please can you check if I provide a postcode? We rely on your network for both phones and our internet and they’re both performing very poorly recently.
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Justine (@bean0509) reportedMan I was so happy to be going to @tescomobile when my o2 contract ended but the whole system is terrible!! Terrible customer service, I’ve had a nightmare!! Customer service will always win over price!
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Fizen (@fizenapp) reported@RobertJudd4 @tescomobile Border cells drift is common near coasts, a local eSIM with a fixed network avoids the surprise charges entirely. Glad Tesco credited you.
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Mary F. 🇬🇧🏴🏴🇨🇮 🏴✝️⚖ (@sustainablist1) reportedSorry @tescomobile you have just lost my business. 36hrs to resolve an problem. Still unresolved. You have made many issues that other companies have. Transferring your call centres abroad. Is one. Changing all your telephone access numbers is 2 . I'm not a big customer.
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Kelly Johnstone 💙 (@KJMAYA) reported@tescomobile Are the staff in your in store shops there to support customer queries or be ignorant & rude? Just checking ?#Dalmarnock store
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Flat Earth (@GloBAAL_Failure) reported@SBarrettBar @tescomobile I think it bpils down to, what are you going to do about it... and in most cases nothing at all which is why yhey don't czre if they are engaging in unlawful conduct. Welcome to our brave new world...
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chatterbox (@chatkins1) reported@tescomobile @MartinSLewis Been emailing back and forth with Sahira to concerns@tesco as finally opened complaint and have been speaking to Sahira. I have email proof I have responded yet had email this morning to say as I had not responded she is closing complaint
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Rolling with the 757s (@Skinnymanpfc) reported@tescomobile @O2 your general network coverage is terrible. Moved from Vodafone 2 months ago due to reviews about your coverage, but it’s worse than Vodafone’s.
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Mike Dixon (@PnoTuna) reported@MatB_STFC69 @tescomobile Maybe it's an issue with them?
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Sean (@SeanSav31) reported@tescomobile Totally get it rolls over but to leave it for 7 years is a joke… he did upgrade but whoever did it never upgraded that contract. They put him on a new one hence he was never aware this one was still active. Pretty sure he’s been misled. What’s the email for a complaint?
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chatterbox (@chatkins1) reported@tescomobile @MartinSLewis If this is how a complaints manager responds what hope do I have? Please contact Sahira complaints manager as she has somehow missed my email stating that I want to keep complaint open and have SAR
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RossGraham (@RossGraham4780) reported4 bars/5G = No network connection. @tescomobile 👏
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Dean Cahill (@deancahill_) reported@tescomobile fix ur WiFi mate
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chatterbox (@chatkins1) reported@fgrscomhub @tescomobile @wlhowarth This is becoming a pattern of being ignored, despite my repeated attempts to resolve both my complaint and my Subject Access Request. Customers shouldn’t have to keep chasing for responses. Could someone please take ownership of this and provide the response I was promised?