Tesco Mobile service status: outage reports and connection issues
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Full Outage Map
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Problems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
- Total Blackout (37%)
- Internet (33%)
- Phone (27%)
- E-mail (2%)
- Wi-fi (1%)
- TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Ely, Peterborough, Portsmouth, Glasgow, Thrapston, Littlehampton, Batley, Chichester, Ferndale, Sleaford, Gateshead, North Shields, Halifax, and Telford.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Internet | 3 days ago |
|
Blackburn
|
Internet | 3 days ago |
|
Blackburn
|
Internet | 3 days ago |
|
Blackburn
|
Total Blackout | 3 days ago |
|
Ely
|
Phone | 3 days ago |
|
Peterborough
|
Phone | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Hawley (@Simon_Hawley) reported@tescomobile Is there an network issue in the S62 area? There has been no or little service in the area for the past week now? Thanks
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Gladimir (@DrGladimir) reported@tescomobile Now it won't send me a PAC so I can move elsewhere. Awful service.
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Grace๐ฆ (@mydogisafreak) reported@Jaquix1X @tescomobile Hi Jaqui xxx I got there in the end, thanks. I was quite happy with my old PAYG, because I never use my blimmin phone. Got a 'bundle' now that I have to remember to top up or lose the bundle. Had to pay a charge to top up too. So I'm paying even tho I made no calls last month!
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Ali. Me (@AlisonWagstaff3) reported@tescomobile I turned off the background data I had to find the solution myself!! Not once did your staff mention it!! Ridiculous
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Jill Collier ๐ฅ (@JillCollier16) reportedThank you @tescomobile customer services for ringing back (twice!) when you said you would. My phone had decided you were a spammer and wouldnโt allow the call until I put the number into my contacts, which took me a few minutes. You timed it perfectly. ๐
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Noel Phillips (@noelphillips211) reported@tescomobile I have paid for two Sim cards which were sent to the wrong address. The third one also has not turned up either. I hope you can help this time. Also I have paid you 20 pounds for the first 2 Sim cards.
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Julie Martin (@julesvb82) reported@tescomobile tried twice to order a phone. Each time the order has not processed, taken payment and refunded it, despite doing & passing a hard credit check. Tried to call today and have been cut off twice. Not the best example of customer service. Calls not picked up in store.
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XGt1900 (@Gt1900X50994) reported@tescomobile tesco mobile & its O2 piggy back a ******* shambles, A rubbish network, I wont pay to leave but Nov end of contract I'm off, tired of **** network connection (fob off customer service) on a very regular basis, yes fecking shambles
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Sarah Hill (@thelovelysarah) reportedHi @tescomobile I have had no service on my phone for 17 days. Customer service say they can't give any idea of how much longer this will go on. I have a child at nursery & an ill father in a care home. I need to be reachable by phone. Can you help, please?
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Gladimir (@DrGladimir) reported@AbsolutelyVexed @tescomobile Ai gets it wrong. Doesn't help that it refers to the company blogs, and how to guides, which gives the impression you can do these things, when in fact with a lot, you can't. O2 business was who I was with before, but they sucked for various reasons.
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db133 (@db133) reported@tescomobile tesco mobile ; 13.37 to 15.30 ; HOURS on the phone to tesco mobile and finaly they admit the have top up problems on their non smart phones that they sell to customers in store
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Jay Smith (Sonic/Dragonwolf) (@DragonWolf5589) reported@tescomobile Says no issues. The problem is it been going on for several months. Reported again for now. Just odd my friends on giffgaff and o2 never have issues and tesco uses the o2 network and I have to use their phone or switch an a pay as you go sim on different network for data
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DARREN HOWELL (@TEMPOFUNCTION) reported@tescomobile absolutely fuming reported fraud happening yesterday, possible sim swap. No action taken and lost number today. Customer service denying conversation yesterday and said will just have to wait for fraud to phone back. Presumably on number no longer have.
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Pete Carroll (@pcarrollmusic1) reported@tescomobile You are a mobile phone/telecomms provider. This was a speed test of YOUR service. Which is woeful.
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Mike W (@tete_blanche) reported@tescomobile I'm having issues with my handset, how do I go about resolving? It's it best to go on store
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๐โ๐๐๐๐๐๐ โ๐ (@ScullyScully73) reported@tescomobile Absolutely SHITE when dealing with Vulnerable Pensioners struggling to deal with them.. Ignorant. dismissive, RUDE
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EuroTrucker (@trucker_euro) reported@tescomobile I would like to cancel my sim please
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Gladimir (@DrGladimir) reported@Samuel598335428 @tescomobile Bad bot
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gillian mary (@gillianwyatt601) reported@tescomobile @neily_boy72 your app used to be so easy to use... once again I am having problems topping up Pay As You Go?!! ๐ค๐คจ๐... for heavens sake WHY?!!
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Smooth211 (@Smooth2111) reported@tescomobile can u help me I can't get through to pay as you go
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Aaaron (@Aaronrutter9) reportednew phone arrived and with a state of the art free ipad. not a bad week after all, @tescomobile your custom has been nothing but very brilliant!
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Paul Dyer (@pauldyer505) reported@tescomobile Hi Chris. My number is 07955695693 - for quite a while the app has said I canโt upgrade. Could you tell me why and how I can fix it please?
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DJ (@royaloctopus_) reported@tescomobile Predicted.. you need to revisit that and be truthful about POOR coverage then. Youโre selling coverage when you donโt actually have it. Literal scam
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Amanda Martin (@AmandaKMartin) reported@tescomobile I have been a customer since you started. I placed an order yesterday. Was sent despatch information. I am waiting for the delivery. Today, a full day after being told it has been despatched, I have had to spend a couple of hours of my working day trying... Cont
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Emma Lockhart (@EmmaLockha51775) reported@tescomobile worst sales service ever. Tried to take out a contract after my order failed. Only had to pay the 19.99 1st payment apparently they can't take payments from Monzo I asked if it could be taken off or added to my first bill but she said no!!! Attitude was horrible too
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David Hamilton (@hamilton_david) reported@tescomobile please can you let me know how I can make a complaint? Note I am not a Tesco Mobile customer.
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m n (@silsonit) reported@tescomobile Just tried to tell your customer services youโve failed PCI , taking money out of my acct but not giving me an order number/ack , in fact an email to say please complete the order. Down 47.99 and no phone. Customer services just didnโt care. Reporting appropriately!
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John Elsworth (@JohnElsworth) reported@tescomobile hello, my phone is saying emergency calls only and not registered on network, ive restarted, done a network reset etc. I cant receive a text to verify my tesco mobile app and this number im calling from teams doesnt work 03450330000 please help
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KW (@tottmak) reported@tescomobile @silveryk Midsomer norton and bath signal never great
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Jo Jo (@joannew0112) reported@tescomobile hello ๐ my 4g isnโt working for some reason , I have turned it on and off , turned my phone on and off but still not working , my partner who is also with Tesco his data is ok ? Any ideas please ?