Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (58%)
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Internet (28%)
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Total Blackout (9%)
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E-mail (3%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Southampton, Stamford, Braintree, Thetford, Coleford, Accrington, Nottingham, Maidstone, Bedford, Edinburgh, Croydon, Banbury, Cardiff, Ealing and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Phone | |
| Stamford |
||
| Braintree |
Phone | |
| Thetford |
Phone | |
| Coleford |
Phone | |
| Accrington |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Alison (Ally)
(@mrsruss2018) reported
@tescomobile my lad joined you this week and has not had any service in this period please advise what he can do he is in the sp4 area
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General First Aid
(@aid_general) reported
Just spent the last 40 minutes on the phone to @tescomobile (4th call in 2 weeks) regarding a simple query or so I thought was a simple query but I'm still out of pocket. Come on @tescomobile for such a big company very poor customer service.
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robbo
(@robbo1969) reported
@tescomobile must be the worst mobile network ever for signal and it’s always the same “there is work being done in your area “
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Lucy Victoria♡
(@LucyVictoria_xo) reported
@tescomobile have been nothing short of a shitshow!! I’m so angry with the customer service i’ve received with an issue thats taken over 4 months and now, after DELETING MY NUMBER, they’re refusing to call me!! It’s made me want to move away from @Tesco completely! 😡😡😡😡
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James Cook
(@JamesCo44988278) reported
@tescomobile upgraded on the 22nd delivery today, just got email from DPD to say its coming on the 31st !!! #NotHappy phoned you at 0800 today was on phone for 10 minutes and your operative hung up !! call that service ?
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jess williams
(@jesswilliams93) reported
@tescomobile hi I swapped my old number over to yourselves and you said it’ll all be swapped over by 6pm tonight but I’m still having some problems in that I can’t send messages 😕
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Gemma
(@Elphaba_Rain) reported
Three days without phone signal and still paying for a full service 🙄 Full service might not even be resumed until 10pm on April 5th!! Seems completely unfair to be paying for a service I simply cannot use for what could be a total of 10days! @tescomobile
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Joneschris
(@manutdTOPFAN73) reported
@tescomobile Just I been told its a scam that dhould be illegal and therefore I want to cancel this contract as I was sold it being mislead .As I text people all time yet my 5000 free texts stay at 5000 cause u scamming me and changing texts in to chargeable mms WRONG AND WILL SOON BE ILKEGAL
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Autumn Powell
(@AutumnPowell21) reported
@tescomobile do you guys have a fix contract for pay monthly phones or can you up it every so often my o2 bill has gone up 6-£7 since being with them and I’m looking else where..
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Carl Malkin 💙
(@CarlMalkin6) reported
@tescomobile after not much help from your chat people in India I have been able to access my account, it now tells me I am not authorised to update payment information. Are you going to provide me a free service?
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The_beefy_one
(@Thebeefyone2) reported
@ItsOnlyGary @tescomobile Plus one on your problem. I’m in Stourbridge and work in brierley hill and my phone is currently a brick unless I can get WiFi.
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Edel Thom
(@edel_thom) reported
from
Stittenham, Scotland
@tescomobile Text messages on my iPhone are flagging as unsent but are still being received? iMessage is not affected. I have tried resetting phone settings and it’s not resolved. Is it a network issue ? Thanks
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Denise Connolly
(@DeniseAConnolly) reported
@tescomobile Any particular reason why WiFi calling isn't a thing on your network? I moved from O2 to Tesco but having to move back because I get little to no reception in my house!! Other networks have it so why not you?
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Kitty Johnston
(@moanylisa) reported
@tescomobile £22.79 is astronomical! You can see it’s been accidental use due to data being switched on her new phone. I will be looking at changing her over to a different network. #Daylightrobbery #poorservice
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Jane Saward
(@janielovesfood) reported
Day 8 of switching phone contract to @tescomobile - still not working properly despite daily calls to report the issues. Twice promised the problem was escalated and be fixed in 24 hours plus I would be phoned with an update - 96 hours ago now - nothing! #fedup
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Joneschris
(@manutdTOPFAN73) reported
@tescomobile I been on andccomplained to tesco customer service 4ctimes today ni1 hadms told me thatcefery1 has said nothing can be done about it will try ty
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Andrew
(@AMontguire) reported
@tescomobile I need some help about my account.
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janenewman
(@janenewman) reported
1/2 Sim failed on Tuesday. 6 web chats, 2 store visits, 6 phone calls to customer care. 2 new SIM cards and still no service. Unable to operate my business properly, 50% of my family have serious medical conditions & I can’t be contacted if something goes wrong. @tescomobile
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Hartwell 🤙🏼
(@luke_harty42) reported
@tescomobile you are ******* useless, robbing bastards! Happy to take my money but give the worst service provided
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Lefty Red Cat
(@LeftyRedCat) reported
@tescomobile @1986siggy Hi Tesco mobile our family facing the same problem is like to E mail Tesco r power of attorney issue if account holder can no longer cancel account due to lack of capacity/ death. Please supply contact E mail for this. Thank you.
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Gary Gray
(@ItsOnlyGary) reported
@Thebeefyone2 @tescomobile Yup, it's terrible. Signals never the greatest around here anyway, so hopefully it ends up better.
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Brian Moule
(@Brian_Moule1) reported
from
Kidderminster, England
@tescomobile Could I get some assistance please? I regularly am unable to get signal in places where friends/family have strong signal. Also apparently I have 4G but been unable to use my phone today at times Need more than club card points as an apology when this is reoccurring
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Nicx
(@Sillysausageuk) reported
@tescomobile Very disappointed that due to me changing address I can't get the deal I want before it expires! No warning of this when changing details. Should be warning it takes 72hrs! Customer service no help! Would have been renewing 3 contracts! Beware!
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Michael John
(@Michael04094310) reported
@tescomobile I've had no service in the South Sheffield area since yesterday which I'm told is a mast issue... yet O2 phones are working fine.... how can that be?
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Lily 🏴☠️🇬🇧🐦🦜
(@lily_sausage) reported
@virginmedia Broadband has been getting worse for the last three days now it's non existent so no TV service, your virtual assistant is a joke thank god for @tescomobile
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Kaiser Soothsays
(@_SonOfTheDesert) reported
@O2 Data is unusable where I am (Milan). As stated, I get 3G but can’t use it, all apps say phone is not connected to network. Irony is my wife is with @tescomobile and is getting 5G. Crossed into Switzerland today and got 5G halfway up a mountain but can’t use phone in Milan. 🤷
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janenewman
(@janenewman) reported
2/2 I was promised some credit on a temporary number but I had to phone back in 2 hours to get it added on. I asked if the customer care line would still be open at 7:45pm assured it would be and surprise surprise - they’re closed. Absolutely no service from @tescomobile
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Russell Betts
(@bettsirus) reported
@tescomobile without service at my home address for 17 out of 24 days and counting in March. Absolute joke.
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Nicx
(@Sillysausageuk) reported
@tescomobile Via the app but I've since called customer services from my mobile to discuss.
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Lulu
(@Lulu_R81) reported
@tescomobile Selling contracts in an area where a mast is broken whilst showing someone an o2 network checker which showed good signal is just plain dodgy