Tesco Mobile

Tesco Mobile Outage Report

Why is my Tesco Mobile service not working?

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Problems in the last 24 hours

The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Tesco Mobile Outage Chart 09/27/2025 23:15

At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Tesco Mobile compensate me for the outage?

Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (22%)

    Internet (22%)

  3. Total Blackout (18%)

    Total Blackout (18%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Colchester, Paisley, Elgin, Portsmouth, Manchester, Potters Bar, Hackney, Great Yarmouth, Aberdeen, Scunthorpe, Dumfries, Banchory, Waterlooville and London.

Loading map, please wait...
City Problem Type Report Time
United KingdomBlackburn Total Blackout
United KingdomBlackburn Total Blackout
United KingdomBlackburn Total Blackout
United KingdomColchester Phone
United KingdomBlackburn Total Blackout
United KingdomBlackburn Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • stuartbuckle Stuart (@stuartbuckle) reported

    @tescomobile Look how many calls, how long I contacted you via the web chat and the effort having to go to store initially only to be failed by @tescomobile. A week where no customer could call me, so in all I don’t think what I asked for is unreasonable… @tescomobile

  • ZestPartnership Zest Accountants Newark (@ZestPartnership) reported

    @tescomobile So this is the number we called 49 hours ago, after being passed around various department including Tesco Shopping Deliveries?!?!? We're still waiting for the manager who would be phoning us back 'almost immediately' to call. This doesn't help in the slightest.

  • NV_ENVY_NV eNVy (@NV_ENVY_NV) reported

    So someone has gotten a phone from @tescomobile because they knew my fathers name? No help in the matter. Bailiffs coming round to his place. Not nice feeling for a 70+ year old. This is fraud. Where are the security checks?

  • stuartbuckle Stuart (@stuartbuckle) reported

    @tescomobile ‘You’re a loyal customer’. The latest fool I told at the beginning £10 wasn’t going to be enough and he still offered it like he was doing me favour? I have spent £10 on getting a sim that worked for a week, but still due to the incompetence of @tescomobile…

  • degudave Dave Ward (@degudave) reported

    @tescomobile hi. Is tesco mobile ever going to get WiFi calling. Our signal has recently gone to zero. I know o2 do support it but we can’t activate it.

  • dxc_chappie Dxc Chappie (@dxc_chappie) reported

    @tescomobile When are you going to fix the web account login issue? I've been unable to login for over a week now. What's going on?

  • AaronTucker1 Aaron Tucker 🏳️‍🌈 (@AaronTucker1) reported

    @tescomobile why have I had no signal at all today in Bristol?

  • MimiDigi1 Mimi Digi (@MimiDigi1) reported

    @tescomobile shocking customer service, where is my new phone

  • maxine_musgrove Maxine 🌹 🇺🇦 🇬🇧 🌻 🕊 (@maxine_musgrove) reported

    @tescomobile Can you please explain what the issues are with porting numbers over, at mo? I've not had a smooth transition with porting my number from payg to 12m sim only deal. 48hrs later I still cannot text out, but can recieve text msgs. Customer service said it's part of a 'wider issue'?

  • isaac_t_6 Isaac Thompson (@isaac_t_6) reported

    @Deffstar @tescomobile They give users a lot of runaround on issues like this, You can message “incsunlocks_” on instagram to get it unlocked, they helped me out with mine

  • stuartbuckle Stuart (@stuartbuckle) reported

    Appalling services continues from @tescomobile , a week without services, multiple lies and failed deliveries and a paltry £10 is the best we can do for ‘a loyal customer of Tesco Mobile’. I know what will happen next…

  • hannahiscontent Hannah Mason (@hannahiscontent) reported

    Anyone had a similar experience to me with their @tescomobile phone? I went to New York and spent whole time trying to get a signal so I could find my way around, connect with my kids etc. No service for 10 days. Nothing. I get home to a bill for £172+ for 'roaming'?! For nothing

  • moron_of Moron Of The Week (@moron_of) reported

    .@tescomobile customer service is a joke. Trying to sort out fraud and the online chat has such poor English it feels like a phishing attempt, conflicting information and no advice. Won't tell us how fraudulent contracts were raised so can't protect ourselves further. Dangerous.

  • Deffstar David Forrest (Multi Retro Man) (@Deffstar) reported

    @isaac_t_6 @tescomobile Thank you for your suggestion, it's really appreciated. Luckily I found an old phone that's unlocked so he can at least use that until his phone is unlocked and if the worst happens, he will have to use my old phone until I can get him another one. :)

  • TidyPalHook Michael Wood (@TidyPalHook) reported

    @tescomobile Why have you set phones to ring only twice and then go to VM? Not enough time to get phone out. This is dangerous because one can miss urgent calls. Stupid rule. I've been a customer for ten + years. No more!!

  • v_boakes V Newbury (@v_boakes) reported

    @tescomobile having been with Tesco mobile for years I am disgusted with your attitude and service today. My daughter will be stranded on a train tonight with no working phone - she shouldn’t have bothered upgrading. She’s been told to walk around London to find a temp sim 😡

  • ColinHale21 Colin Jonathan Hale (@ColinHale21) reported

    @tescomobile Hi been billed £166 for a contract cancellation that was done by customer care to try and retrieve my ‘lost’ number after a massive mess that took over 3 weeks to resolve - I never even wanted my contract cancelling in the first place and it was your error.

  • jabbaharold city till I die (@jabbaharold) reported

    @tescomobile can you sort out whatever the issues are please been losing signal on and off all day

  • Tony_Lew1s Tony Lewis (@Tony_Lew1s) reported from Salford, England

    @tescomobile absolutely appalled by your service, I genuinely don’t understand how if you deal with customers in this way, that you are STILL operating

  • Michaela_Lew1s Michaela Lewis (@Michaela_Lew1s) reported

    @tescomobile my daughters 250gb of data, sim only contract hasn’t worked since September when I bought it. I have spent a total of 5 hours on calls to your customer services…it is still NOT working!!! Sort it out!! You are about to lose a loyal customer!

  • LyddySD Lydia S Daley (@LyddySD) reported

    @tescomobile I need to extend my ring beyond the 10 seconds as I am missing important messages. Please help.

  • ZestPartnership Zest Accountants Newark (@ZestPartnership) reported

    @tescomobile - after 7 months of continous ongoing issues with two business mobiles, we've yet AGAIN not recieved a call back from a manager. Only been waiting 49hours! Anyone at @tescomobile want to help solve an issue of double billing??

  • stuartbuckle Stuart (@stuartbuckle) reported

    @tescomobile Then was told it would be the day after, guess what that didn’t work. Then told 3-5 days for a new sim, day five arrived and was told ‘it will 100% be there tomorrow, guess what, it wasn’t told. Told they were having problems delivering it to me, strange how my postbox works…

  • BigSometimes catching big fish - - Sometimes (@BigSometimes) reported

    @tescomobile Hi , sorry to bother you , my points from my Tesco mobile account haven't been transferred to my Tesco club card yet , it usually only takes a couple of days , is there an issue , thanks

  • LyddySD Lydia S Daley (@LyddySD) reported

    @tescomobile Unfortunately, this doesn't help me if I am missing important calls because the phone only rings for 10 seconds!

  • LyddySD Lydia S Daley (@LyddySD) reported

    @tescomobile Unfortunately, "I'm sorry" doesn't really cut it now does it when I'm missing important phone calls. Other networks have this facility. Why can't Tesco mobile offer the same service?

  • RyukaiSan RyukaiSan (@RyukaiSan) reported

    @tescomobile How am I supposed to update my Card details when the mi-pay system on your website won't send out reset password links? and your 'customer care' ppl people either hang up the call (cus they dont know what to do), or say call back in a few mins to talk to someone else

  • GJohnstone2 Gastown Gordon (@GJohnstone2) reported

    @tescomobile after complaining about the poor mobile reception in my area. O2 have now said they won't contact me again... until it's fixed. Does that mean, go way we can't be bothered

  • CovHTID2022 Simon 😎 (@CovHTID2022) reported

    @tescomobile Is the unlimited data package on contract actually unlimited or do you slow down the data speeds etc after so much usage like some other networks do? I'm on 5G so can't imagine that being slowed down surely?

  • stuartbuckle Stuart (@stuartbuckle) reported

    @tescomobile That promised SIM card never did arrive, so who was lying? @tescomobile to my mind. Then the next 24 sim change didn’t happen, eventually a week later it did. So how can a catalogue of inconvenience warrant £10 in clubcard points? Apparently…