Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (57%)
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Internet (21%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Brentford, Longniddry, Belfast, Ryde, Cardiff, St Helens, Leeds, Birmingham, Paddington, London, Scunthorpe, Bermondsey, Cwmbran, Ealing and Ballina.
| City | Problem Type | Report Time |
|---|---|---|
 Brentford |
Phone | |
| Longniddry |
||
| Belfast |
Phone | |
| Ryde |
Phone | |
| Cardiff |
Phone | |
| St Helens |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Antoinette
(@antoinettedunle) reported
@tescomobile have tried numerous times to register and it won't allow me to register (tried on laptop and mobile). Can somebody help pls? Keep getting error message saying registration cannot be finished (always when I try to skip the club card section)
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notorious green
(@notoriousgreen1) reported
@tescomobile Nope we are all on Tesco in this house and we are having the same problems as bob up the road and Mary in the next town!! It's not our new phones that we have all just been and up graded or the sims it's your Dodge network, apparently you know there is a problem in this area!!!
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Helen ♊
(@HelenDoyle_5) reported
@tescomobile just changed from EE where I had 4g pretty much everywhere to Tesco and the first few days using it I can barely get a signal, all I get is h and nothing loads when off wifi. Really regretting leaving EE now!!
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Demi :)
(@_bxston) reported
@tescomobile It’s not issues all the time but the real issue he’s having is his 4G not working and such
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The Crazy Kitchen
(@Jessies_Kitchen) reported
@tescomobile is there an issue with the network today? My son hasn’t been able to get 3/4G today. Plenty of data left
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Thingummyjig
(@Thingummyjig3) reported
@tescomobile Just to be clear, this was a queue of 3 people (them and me) for mobile phone help, not the till check-out. The couple wanted to buy a new mobile phone and take out a year's contract with you. They left empty handed. I helped them later. You lost 3 customers that day.
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TL Moore
(@tom1tc) reported
@tescomobile can you assist with an issue logging in to my account please. Online and app showing up with issues
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Helen ♊
(@HelenDoyle_5) reported
@tescomobile I only moved to you because my husband has a phone with you. He is also having the same issue as me. Really disappointing after 16 years with EE and no signal issues.
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tanhouse1🇪🇺 🇬🇧 🏴 #LUFC #FBPE FBPR
(@Tanhouse1) reported
@tescomobile pls can you say how to cancel online. EE and daughter could not find? Will it require a pointless phonecall? Request for number transfer already done!
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Demi :)
(@_bxston) reported
@tescomobile How would that work though when his phone is locked to Tesco network? There’s no way of us testing this out on another phone..
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Jenna💜
(@jensnursing) reported
@tescomobile hello my phone screen a bugging out a lot lately and I have no control over it most of the time (I’ve written this tweet 4 times now and my screen closes down the app) I need it repaired but also can’t be without it due to my work, please can someone dm me?
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Demi :)
(@_bxston) reported
@tescomobile hi my boyfriend has had issues with his phone with 4G not working doesn’t matter where we are, we’ve been to Cardiff all weekend and it wasn’t working. He’s also having problems when he’s making phone calls..
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MarkDuffen
(@MarcusDuffen) reported
@tescomobile Your 4g speeds seem to be getting increasingly slow , particularly in Staffordshire. Also , when can we expect to get 5g coverage in more places - it’s currently woeful .
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Dave Gander
(@DaveGander) reported
@tescomobile More atrocious service in the Lewes area. Major signal issues, lost work, unable to contact family, customers or friends. Useless assistant in Tesco Lewes says it's up to me to claim compensation. Like hell it is it's your duty to provide it without being asked.
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Simon Chambers
(@SGC1978) reported
@tescomobile I've spent an hour this morning trying to sort out your issue with customer services, but the solution offered is far from ideal and requires further, unnecessary work on my behalf to resolve. Not happy and feeling concerned by what has happened / is happening.
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Leon O'Sullivan
(@leonosullivan) reported
@tescomobile Hi, I'm getting a 'SIM 2 not allowed' error message, preventing me from making/receiving calls. Can you help?
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Stewart Grainger
(@PFindersDomain) reported
@tescomobile Status checked, and issue fixed in the area, I will also monitor and continue to report.
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sonia woodhams
(@SoniaWoodhams) reported
@tescomobile Thank Callum. I felt very patronised on the chat. I will now be leaving Tesco . Such poor customer service.
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Johnny O’Brien
(@obriekp) reported
@tescomobileire has to be one of the worst providers for travel abroad. Three days in London and unable to get data or calls. Companion on @VodafoneIreland and seamless connections. Time to move from #tescomobile
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Dean Thorpe
(@deanthorpe172) reported
@tescomobile And yet the cost of an out of contract data bundle is £6 for one gigabyte, I will be making a complaint, through the media, and also the ombudsman as this is just wrong. It was a rare occurrence that happened only once but clearly @tescomobile have no compassion or morality.
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Olivers Mission 🇬🇧❤🇺🇦 Посмішка Іллі
(@oliversmission) reported
@VodafoneUK Wish we never moved from you to @tescomobile Data drops, coverage is poor, especially inside, no wifi calling etc. Pay your money, take your chances. Vodafone were getting too expensive, but never had an issue. #dailyissues with Tesco mobile. Three contracts, all have issues.
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Demi :)
(@_bxston) reported
@tescomobile It’s not really possible to be testing it on another phone.. he recently just took out a new phone contract with you and it’s been crap ever since
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Valerie
(@lillypoirot) reported
@tescomobile I thought you were part of the O2 network??? Why wasn't I informed about this when I signed up?
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Daniel Lismore
(@daniellismore) reported
Dear @tescomobile someone is you if your service to scam people out of money including my friend. This is their number. Please take action +447596249311
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Scott Arundell
(@ScottArundell) reported
@tescomobile '+hang
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Charlotte Willshire
(@Charlot03365887) reported
@tescomobile shocking service, trying to port mobile number since 24th August, should take 24 hours, its been 14 days. Both numbers now inactive no number for work or banking. Keep getting fobbed off, getting cross pathetic customer service, being lied to constantly.
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Tom
(@Tom_T91) reported
Can someone at @tescomobile help with a logging in issue. I sit on the phone to customer service to get cut off 3 times in a row and web chat is not working. I just want to log into my app with my newly ported number.
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MOOSEHORN
(@keysermooze) reported
@tescomobile firstly 4g running slow all weekend. To the point I couldn't connect to my push doctor appointment this morning. Secondly tesco mobile app doesn't recognise my postcode. Thirdly customer service sends me a link that doesn't work.
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Emily Hawthorn
(@MissEmilyStrong) reported
Sorting through your deceased husbands stuff is hard enough and most companies have been good to deal with but @tescomobile you have been awful! Horrendous company 👎
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Simon Chambers
(@SGC1978) reported
@tescomobile A catalogue of errors on your behalf which has left me (currently) being switched to a PAYG contract.... I could document all the errors here but don't think you'd appreciate the negative publicity. And, to mention, none of this is my fault and have complied 100% with your terms.