Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (61%)
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Internet (21%)
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Total Blackout (13%)
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E-mail (2%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Haverhill, London, Plymouth, Sheffield, Hornsea, Cambridge, Berkhamsted, Manchester, Huntingdon, Norwich, Swaffham, Guildford, Middlesbrough, East Dereham and Radlett.
| City | Problem Type | Report Time |
|---|---|---|
 Haverhill |
Phone | |
| Haverhill |
Phone | |
| London |
Phone | |
| Plymouth |
Phone | |
| Sheffield |
Phone | |
| Hornsea |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mikey
(@m1key_m) reported
@snwkrwn @tescomobile Vodafone say that they go up in April as part of the contract - didn't think it would be 9% though! 5.4% to support the "rise in running costs" and 3.9% to "continue essential investment in our network as we expand coverage" apparently 🙄
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lizzie
(@lizziej01) reported
@tescomobile there has been no service today, in Rawridge devon, what ETA do you have
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leah the loonie :)💚🧡 I miss my pops 💔 4.12.20
(@shanes_loonie) reported
@tescomobile Yeah unfortunately I had to cancel but still waiting for my refund that I was promised over 2 weeks ago
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Andy Rivers
(@andy_rivs) reported
@tescomobile @BBCTheOneShow I got a 2nd sim in march, as it was on a different date to my monthly bill you've started charging me twice a month for both phones and your customer service reps seem unable to grasp that this is wrong. I would like it sorted please or you're about to lose a long term customer.
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Keith Hilton
(@KeithAHilton) reported
@tescomobile we've had no signal in M26 since yesterday. Any idea when it'll be up and running?
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Jenny Koenig
(@JennyAKoenig) reported
@tescomobile It registered on telstra 3g for a minute or so then I got a message "selected network unavailable"
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Meema
(@PrestoleeGreen) reported
@tescomobile why has there been no mobile signal (all providers ) in the Stoneclough area of Radcliffe Manchester for over a week ? A cynical person might think it's because people have apposed the site of a new mobile mast !!
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Inge Ballard
(@ballard_inge) reported
@tescomobile absolutely disgraceful service from Tesco mobile. €330 to get my daughter back from Paris as no service on her phone. Hours of chats over the last few months. Even popped in store. charge me for ending the contract when you haven’t provided a full service!Disgrace
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The Flying Monkey
(@FOLLOWTHEMONK) reported
Hi @tescomobile can you somehow make your phone signal better in the shavington area near Crewe...my relatives have to go upstairs to use their phones ...cheers 📱👍🏻
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lizzie
(@lizziej01) reported
@tescomobile No service again today, neighbours have been told by Tesco there's no fault and won't help
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Aidan
(@AidanLewis23) reported
@tescomobile upgraded contract, 14 hours later tesco cancelled it and sold my phone to some one else. Admitted it was their error and that 3 separate people had made errors handling my upgrade…solution “nothing we can do about it just wait and see if it comes back in stock”
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Stephen
(@Stephen14944687) reported
@aalyx_ox @tescomobile @VodafoneUK mines gone up a tenner a month glad my contract runs out in December never renewing it with them that's with Vodafone
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Stacie Hilton
(@StacieHilton3) reported
@tescomobile there’s absolutely no service today in the nn14 area do you have a eta on when this we’ll be resolved? #workingfromhome
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Keith Hilton
(@KeithAHilton) reported
@tescomobile I'm in North Manchester. We haven't had any signal for two days.
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Robin
(@reddeath614) reported
@tescomobile Then why can't I get signal in and around my house even though your coverage checker says I should be able to?
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Inge Ballard
(@ballard_inge) reported
@tescomobile @tescomobileire No help whatsoever. Numerous chats on line. No one cared. No compassion from the call centre. Why charge me £57 to get out the contract when you can clearly see how much we reported the problem !
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Aidan
(@AidanLewis23) reported
@tescomobile absolutely appalling service on your online chat 😡
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Chris Bach
(@cochbach) reported
@tescomobile @neilab28 Could do with it now due to major mast problem!!!!!
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black
(@SumanTh88909952) reported
@tescomobile The worst net work provider be careful with its advert
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Andy Schofield 🇬🇧
(@GospelPursuits) reported
@tescomobile i will never buy or recommend your products. your customer service is appalling. after buying a phone from you only two months ago as an exchange for a faulty phone my second phone is faulty. guess what you won’t repair it. oh yeah, this phone was…
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Duchess Yvonne Davies
(@YvonneD66181707) reported
@tescomobile absolutely disgusted by your lack of customer service, the rudeness of your customer advisors on your customer service call centre, my friend is ill and needs ha refund for a faulty Nokia phone due to android update which has corrupted her phone, 1/2
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Robin
(@reddeath614) reported
@tescomobile It's been like this ever since I moved here in 2019, across 3 different phones. It works completely fine elsewhere. My phone shows as having a signal but I can't send/receive calls/texts and don't get any internet. Even outside.
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Jenny Koenig
(@JennyAKoenig) reported
@tescomobile can you explain please why my phone won't connect to a network in Sydney Australia. It found a network in Singapore as soon as I arrived there but in Sydney I just get "emergency calls only" any ideas?
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Chris Bach
(@cochbach) reported
@tescomobile That is a mast that has had a known fault for years. Family on the other side of it NEVER have problems. But - this is the first time a far away date has been given 🤷.
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Duchess Yvonne Davies
(@YvonneD66181707) reported
@tescomobile 2/2 needless to say the way she has been spoken to and treated us appalling, will never recommend Tesco mobile to anyone, someone in head office needs to get involved in sorting this out 🤬
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leah the loonie :)💚🧡 I miss my pops 💔 4.12.20
(@shanes_loonie) reported
@tescomobile £13 a month with 60gb of data thought I was onto something until I realised the coverage checker lied to me and I got a crap signal
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Lisa Bullock
(@LisaBul71435454) reported
@tescomobile I was phoning from a different network which made it quite complicated…eventually got it sorted
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OghamTheBold
(@OghamTheBold) reported
@tescomobile Tesco - no lettuce 😢 can't eat phones - even with mayonnaise - CO-OP £2 you can buy a massive rug for £3.50 down the car boot
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Stephen Green
(@Stephen63004212) reported
@tescomobile Hi. I have just arrived in France but I have no data connection ( phone is showing 3G) - please can you help? Thanks
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Aidan
(@AidanLewis23) reported
@tescomobile I’ve just been on the phone an hour trying to sort this. This is yet again a new complaint based on your service