Tesco Mobile service status: outage reports and connection issues
Why is my Tesco Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Problems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
- Internet (43%)
- Total Blackout (37%)
- Phone (18%)
- E-mail (1%)
- Wi-fi (1%)
- TV (0%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Batley, London, Hackney, Ferndale, Halifax, Manchester, Shotts, Bolton, Cambridge, Witney, Hammersmith, Maidstone, Plymouth, and Royal Leamington Spa.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Total Blackout | 2 days ago |
|
Blackburn
|
Internet | 2 days ago |
|
Blackburn
|
Internet | 2 days ago |
|
Blackburn
|
Total Blackout | 2 days ago |
|
Blackburn
|
Total Blackout | 2 days ago |
|
Batley
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Colette Houlihan (@Colly_wobbles) reportedI am a pay as you go customer @tescomobile and I just don't understand where my credit is going??? If I put £10 on by voucher, as you have removed the online top up service. and don't make a phone call or send a text, my credit reduces daily....Why is this? HELP!
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Lesley (@Headonamission) reported@Hepworthclare @EE I tried to get a new phone at @tescomobile yesterday- they no longer do data transfer for you. Will be taking my contract somewhere that does! Fed up of paying more, for less support.
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Legal Style Blog (@legalstyleblog) reported@AlexGodofsky @tescomobile It was genuinely quite insulting for them to be so resistant to taking my money, and then taking it only once I decided I didn't want their service.
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🇩🇰 The Danish Bale 🇩🇰 (@REDDORGU) reported@tescomobile absolute crap signal everyday for about 8 weeks
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Eleanor Burrell (@Eleanor000001) reported@tescomobile I have had no mobile data since porting my number, been sent a replacement sim which hasn’t worked everyone at customer service just says it’s completed when it clearly hasn’t as it is not working
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loobylou (@loobylambchop) reported@tescomobile It's ok Zoie it is all sorted now the last lovely lady sorted it for me and gave me the info very quickly, please just make sure all your operatives are properly trained because 1 out of 5 isn't great is it. Also the attitude of no 3 towards a customer needing help was appalling
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random (@kaye55) reported@tescomobile Sorry what's the point i feel I am getting no help from anyone .I did dm
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Shaun Reviewer (@ReviewShau42660) reported@tescomobile DO NOT get a tesco phone contract IF u live in Bournemouth BH4 area as signal non existent. Don't say it's good Tesco as it's NOT and never has been.
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KJ (@riverofstardust) reported@tescomobile you've told my mum tonight she can't use her upgraded phone for 3 weeks due to sim change (to smaller sim) but no one told her this when she upgraded? And she was asked 3 times how she got the sim which you sent with the phone!! This is awful customer service
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Martitta (@MShazzzi) reported@tescomobile I didn’t have signal for whole month like the rest of my area due to o2 updates, been promised credits for no services and each time I contact the chat incompetent people ask me where do I experience issue. Sort this out please. Paid £113 for no service, unacceptable
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Aileen Murphy (@AileenMurphy100) reported@tescomobile I just want an email address for customer services.
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Glen Stevens (@nelgxs) reported@tescomobile been given a run around in your chat help. I am trying to place an order but for some reason it does not seem possible?
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KW (@tottmak) reported@tescomobile @silveryk Midsomer norton and bath signal never great
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Lynzy 🌻 (@Lynzyhope) reported@tescomobile your call centre is shockingly bad! I haven’t lost my temper at a stranger since I was stupid and immature in my 20’s but wow your staff are ignorant and rude!
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TJ👻 (@_T_jpeg_) reported@tescomobile customer service is so bad - my new phone arrived without the eSIM activation and now I have to jump through so many hoops to get my code
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ImMrMac (@InMrMac) reportedAnd yet again @tescomobile stiffs me. Offer a bundle you can’t use or renew to and all they can say is ‘we will work on the issue’ but sorry not sorry you can’t use this offer Surely this is false advertising and borderline scamming customers
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Ali. Me (@AlisonWagstaff3) reported@tescomobile Thursday another message saying data low. This is extremely rare for me!! Your CS didn't know why yet again, no advice given to me whatsoever from people who are supposed to be CS. I the googled why I had the message on apps 'background data' and there was the issue!
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Nicolas Barlow (@NicolasBarlow) reported@tescomobile any reason why I did not receive the national emergency alert this afternoon
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Rob (@RobertSquirrel1) reported@tescomobile im trying to add a one off data bundle. Been through the process 4 times today and its still not updated. Can I get some help?
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alan lewis wildlife stuff (@LewisStuff) reported@silveryk @tescomobile 100% - total garbage coverage - planning restrictions on mast heights is the main issue - not an issue anywhere else. Better reception across Kenya a few weeks ago than rural Hampshire.
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Ken Clark (@clarkiesball) reported@tescomobile I have and they were no help and say I have to go back to store. Which defeats on line shopping.
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TheRealMacSween (@Dougie05957548) reported@tescomobile bought 4 x SIM only deals. You’ve provided 8 numbers and charged me for 8. Hours waiting on your live chat which is unattended. Went to Tesco mobile shop, guy says only the live chat can fix the problem. Dreadful. Already regretting this decision.
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Legal Style Blog (@legalstyleblog) reported@tescomobile Cancel everything, please. I'd say it's exercising my cooling-off period rights as a consumer but I didn't actually buy anything.
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Craig Bailey (@Craig_Bailey41) reported@tescomobile your phone signal is extremely poor, why is it so bad? Visited your St Helens store earlier today and couldn’t get a signal outside/inside the store! Oh and your WiFi is poo as well. Should have stayed with @EE but they’re mega expensive!
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Andy 🇬🇧 (@AndyUK_52) reported@LycamobileUK @tescomobile do you support RCS on iPhone
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Sally F 💙 (@SallyF100) reported@tescomobile I have just called you to cancel my mum‘s contract, she has late stage dementia, has just suffered a huge stroke meaning she is no longer able to communicate. Your operator told me to log onto the app, which my mum does not have, and she then hung up on me. WTH??
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Barbara (@BarbaraSutton15) reported@Paul68958640 @tescomobile Unbelievable Paul-I’ve had to replace so many chargers before but never this fast-and this one has a completely new adapter so I can’t use an old one
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Paul Varney (@silveryk) reportedEvery time I come home from travelling abroad I am immensely frustrated by how crap our phone network coverage is. What would be classed as "developing countries" have far better infrastructure than the UK. Quite honestly its a disgrace @tescomobile
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Legal Style Blog (@legalstyleblog) reported@Matthew1542810 @tescomobile I never received any confirmation in any form and in fact when I contacted customer service they told me it didn’t go through… which meant they were helping me be double charged
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Johnny Dowling (@JohnnyDowling10) reported@tescomobile No. Fix your network.