Tesco Mobile Outage

@tescomobile trying to ring your customer service number re my 90 yr old mums mob phone which I urgently need to top up. Her landline not working. Faulty. Answer service keeps cutting me off mid button press. I need help please.

@tescomobile Still phone call back from a manager.. as promised, at 6/6:30 problem still not resolved. Broken promises. Rung back and told to wait another 24hrs for a call back that won’t happen.......

@tescomobile my 84 year old mother has been trying all day to increase her tariff so she doesnt get charged for going over!! I cant go round to help her & she either gets cut off or put on hold for half an hour!! #help

@tescomobile hey, getting some really bad call service. I either get a lot of cracking and interference to calls dropping or not even coming through. Any help?

@tescomobile Help!! Just bought my son a phone from eBay and it's locked to your network :( Seems it was a PAYG phone but seller didn't tell me that, can you help getting unlocked please... Please

@tescomobile hi folks, do you know of any issues in the CH45 Wallasey area? Been having terrible trouble with call quality recently, but it used to be crisp& clear. Cheers!

@tescomobile are Tesco mobile having problems with PAYG - all your contacts say closed for maintenance

@tescomobile By the time my network goes through their process (if they have one) & if the CSA actually does anything & IF my network actually contacts you that could take days by then they would have changed network so no point. Like I said don’t worry about it I did my part & reported it.

@tescomobile But it’s your network and the call came from one of your numbers as I called it back lol. Don’t worry about it Jade I’ll just block it so they don’t call back, hopefully no one falls for their scam.

@tescomobile my phone has no network coverage currently so only works when connected to WiFi. There appears to be no issues with the service in the area, can you help please?

@tescomobile Hi I've tried still the same issue, I don't know of the Manchester area is covered properly for Tesco mobile is really is bad

@tescomobile I telephoned to cancel within 30 minutes of placing an online order. I don’t understand why I can’t get a refund on an order that was never shipped! It’s really frustrating because it’s not a small amount and it’s causing me difficulty!

@tescomobile is online site down

@tescomobile please sort out your 4g network I can't get proper sign anywhere. So bad might switch back to EE

@tescomobile why don’t you support Apple Watch when you are on the O2 network? You sold me an iPhone but never warned me my Apple Watch wasn’t supported. That’s a £500 mistake on my part that wasn’t pointed out by you or the watch retailer. People beware!!!

@tescomobile Of course it's registered with royal mail. How would I be receiving mail at these years? The problem is with your address lookup - it's a UI limitation. I'd happily explain it if your weren't so keen to fob me off with non-answers. What happened to customer service?

@tescomobile Hey Tesco Mobile,while looking for a new 5g sim only contract with you as a customer of 10 years,I can get a better deal through Uswitch as a new Tesco Mobile customer,have I really got to PAC my number to Giff Gaff and then come back?

@tescomobile I can’t keep on trying, I’m working. I submitted the complaint details by email to avoid this, why can an email not be replied to with more than a useless ID reference!? Not only were we given false information, we now can’t get a reply in a timely manor.

@tescomobile no phone service in Meltham (HD9) yet again!! This happens so often I want to leave Tesco mobile because you aren't fulfilling your obligations. Please let me know how I end my contact?

@tescomobile I submitted an email complaint on Monday. Tuesday I received what looked like a reply with an incident number (4073062) but no actual reply. I emailed by return on Wednesday asking what was happening, but have heard nothing more since?

@StacyD_83 @O2 I had one a couple of weeks ago and as @tescomobile are my network provider I knew something was wrong so I deleted it instantly

@tescomobile Hey, so I've checked again and it says there are no problems now, but my phone is still saying there's no sim card. So could be a fault with the sim card. Am I able to get a replacement sim card sent to me? Im on contract.

@tescomobile 3gb, 6gb and 25gb. Poor selection of data for your contract phones. 6gb not enough and 25gb far too much .You used to be good for price and choice, not no more.

@tescomobile I cannot screenshot a button not working. It won’t allow me to “log in” to upgrade. Your website hasn’t worked properly now for MONTHS.

@tescomobile Hey! So I typed in my postcode apparently it says they are investigating a broken mast? Could this be why my phone isn't registering any sim or network??? I live in Nottingham area

@tescomobile Hi im on contract and my phone seems to be having issues with recognising theres a sim card in it. This has been happening since this morning. Im with you guys. Is your network having issues? Or is there a problem with my sim card/phone??

@tescomobile Hello, do you support eSIM? for iPhone 12 Pro Max?

@tescomobile Unfortunately no, I've tried and I just get a message saying you're busy. I am trying to support my sister with learning difficulties on my only day off as I am a nurse. This is starting to really frustrate me, we plan to just cancel contract if not resolved.

@tescomobile hi, can I ask what is considered an acceptable amount of time to keep a customer on hold with your company. Currently at 1hr 40 mins and still waiting.

@tescomobile The new SIM card has already been checked when I spoke to customer services on Tuesday and they told me it was a pay as you go sim and that it was the wrong sim and another had to be sent