Tesco Mobile Outage

@FaithfulFirmino @V_Gashi7 @tescomobile Ohhhh man we dont give a shit

@isaacmorrison01 @Lfc1997Ryan @tescomobile Damn, really

Early days, but good telephoen customer service from @tescomobile Much better at making reasonable adjustment for my #blindness than @Plusnet mobile Told they're rated No1 for customer service Have transferred over for 1 month contract while I look into their reviews & ratings

@tescomobile Today at the bank, an old lady asked me to help check her balance. So I pushed her over

@MightyGuyver @tescomobile I'm already with them just was trying to upgrade. I just wanna cancel and move to another provider now.

@jade___xox @tescomobile Contact ofcom. I had to with ee. What issue u got x

@tescomobile Reported fraud on the 12th August, and no one gets back to me even after being told I would be contacted in up to 5 days and now I get cut off when phoning customer services twice!!

@tescomobile I’m down for a #TMfollowchallenge Let’s see if I can get that fb

Wow @tescomobile lost and stolen is a bit useless if you are abroad. Web chat doesn't work. They don't reply to Twitter despite claim on website. Call their number and you have to sit through endless menu selections b4 you get to the one you need all while paying intl call charge

@Sassegnon @JeanetteeJensen who ******** wants a follow from @Tesco @tescomobile - scum bag company.

@tescomobile Yes but I don’t think it was that much at all! Also was told my refund would be with me on the 20th and no refund 😤😤😤 awful

@tescomobile Hope it’s not too far. You may never make it back

@tescomobile I want to send an email complaint, but the link on your website isn't working. Please provide the appropriate email address so I can have my matter investigated.

@tescomobile I just checked the status of the signal and it said that a mobile mast isn't working in my area

@tescomobile 3 weeks, 5 hours of web chat, and nearly 2 hours on the phone to you, what appalling customer service, staff who blatantly do not know what they are doing or know how to resolve issues

@tescomobile Wish I could get a response! Must be the worst customer service and mobile@provider on the planet

@tescomobile Summer probably disappeared with the shoddy customer service and inability to recharge a pay as you go phone!

@tescomobile sucks! I have been trying to top up my phone for four days! Nothing online or the phone works! Bloody pathetic

@tescomobile Im waiting for PAC information to transfer my number to a new network.. Ive been waiting since yesterday evening and havent recieved a text back. Kind of need it ASAP.

@tescomobile I didn't bother to take a screenshot. Waited 3 hours and tried again. According to isitdownrightnow the website was down in North Cornwall. Thanks for the reply, all back to normal.

@tescomobile can’t top up online page not working or over the phone! You just hang up! Great!

@tescomobile usual rubbish service from Tesco. Stopped doing discount on auto top ups. Finally got through on chat after 2 months of trying only to find they stopped doing it and are sorry if a technical glitch meant I didn't get the message. And now the top-up website is down

@tescomobile OK-part of this is wanting to know when I can cancel my DD

Just thought I'd publicly thank @tescomobile and CEO Claire Lorains. My son's phone is broken and needs changing but it is in my wife's name . My wife is in a hospice and is too sick to deal with this. But you guys sorted it for me. I am immensely grateful

@tescomobile Hi Laura and Sean. I’m trying to continue a private conversation from yesterday about terrible service but not getting through privately because of said service

@farranmitchell @EE @tescomobile EE are literally the worst !!! Worst mistake was moving over to them for me so many problems

I’m one of many customers having the same problem. It’s been four days, and I’ve called twice @tescomobile about it. No pro-active comms with your customers about the issue. No data and I can’t use the phone. Shockingly poor service @tescomobile

@tescomobile "you" of course, refers to your app partners, the management team who decided that georestriction to the UK makes sense for a mobile service's application and others at Tesco and their IT partners who have never figured out how silly this is.

@tescomobile You have configured your android app manifest to be georestricted to the UK region only. That's 100% on you. VPN won't change that. It seems odd that you would greet visitors to the UK who choose your service with such obfuscation.

@voxcpw @tescomobile Just saw your other tweet about being in Manchester, nvm xD looks more like a problem with @GooglePlay than from Tesco

@tescomobile Sure. I explained I don't care about high bills. Was told the rules still apply and there was nothing they could do. So unless you can fix it - not sure what you can do. Seems ridiculous you treat data like Gold when there's better unlimited deals out there with #3mobile etc

@tescomobile Six years of loyalty Propped up by 02 Refused to solve my problem So that's a big F U

@tescomobile Callum please reply about this so that I’m not charged by this company - it’s a scam, I never signed up for this.

@ThreeUKSupport 'Best for data network.' Not best for customer service via live chat!! Lots of misinformation, customer now without longstanding phone number. #nothappy #peedoff #dobetter #Ombudsman #takebusinesselsewhere #O2 #Tescomobile #EE #Virginmobole

@tescomobile ... this network is so anoying .. trying to get into mobile app to check top up .. apps says enter your phone number and get a text code .. nothing ever arrives .. rubbish

@tescomobile Further 2 that - how do I know contract is over as I need to know I can cancel the DD

@tescomobile You did this when the 02 network was down, giving people extra data they won't use, while Actual 02 customers got £10 off their bill. It's not exceptable as compensation. You're short changing your customers again.

@tescomobile oday at the bank, an old lady asked me to help check her balance. So I pushed her over.

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @VodafoneUKBiz @VodafoneAU @VodafoneGhana @narendramodi @airtelindia @PMOIndia #day107 Still waiting to get resolved my network issue with poor #vodafonedown #IndependenceDayIndia #MissionMangalReview #15AugustBlackDay #IndependenceDay2019 #Ashes #SacredGamesSeason2 #BatlaHouse #SACREDGAMES2 #Comali

@tescomobile chat service is honestly like pulling teeth 😤🙂🙃

@tescomobile Hi. I have a pay monthly 4g SIM only deal. However I cannot consistently access 4g /Lte. When I turn the 4g on it works for a while and than it stops working, no internet, no messages etc. I have to switch to 3g which works consistently. Any help appreciated.

@tescomobile My friend and her husband are both with you and its says they have no network xx

@tescomobile This is unbelievable all I get from @tescomobile online chat is stonewalling - why cannot one of your customer service staff simply call me back, you have my details and you have triple checked my security details. It isn't #RocketScience

@mac_lee I think so. I'm with @tescomobile and their phone prices and bundle prices are great. And their customer service is amazing. And also got the added bonus of clubcard points too. Been with them for years and have no intention of ever going elsewhere.

@tescomobile been trying all day but I'm not getting the pins sent through to my phone to log into my account, pls help

@tescomobile No service in my area for months, phone mast constantly down, no resolution from the customer service team. Having to call from another phone to get updates! Still nothing resolved months later! Poor service and loss of custom due to this!

@tescomobile can anyone help With Facebook. I have a new phone and my two step varification code won't be received by my new phone. I believe this to be cause it have never used another phone or laptop before. My old phone I can't use I it has a different size sim.

@tescomobile This is a disgrace the customer service has no manners and don’t want to do your job properly my mother had been on the phone 2 days trying to get a problem resolved but she is still on the phone and NOTHING HAS HAPPENED. Get your act together NOW.

@jacquicottrell @tescomobile I’ve racked up £55 of extra costs which I’ve been told will be refunded even thou I had a £5 buffer but doesn’t allow me to get any additional data bundles!!! Called CS twice and they cant help only some customers effected and they don’t know unless we advise them! Insane! 😔

@jacquicottrell @tescomobile 3 days now for me with no data and Tesco can’t even offer me temporary data whilst they fix the issue it’s unacceptable really I was told 24hrs max and it would be fixed 😔

@tescomobile Yeah it says there is an issue with a phone mast in the area, at least I know now 👍🏼

@tescomobile not at all impressed with your customer service. Two online agents failed to resolve my issue and the third promised a call back from sales team by 8pm which looks very unlikely. I'll DM my number, please #SortItOut

@tescomobile @tescomobile that’s four days now without the service I’m paying for being provided. 👍🏻

@emrennie @tescomobile @ShedOnBeach Me too, still waiting no updates sent to affected borrowers. Call customer service they renegade on solution offered yesterday!

@O2 Hi my account is with @tescomobile so may well be an issue at there end, I’ve travelled away from the area now and everything seems fine

@O2 @tescomobile any issues in the CM20 area code today, 4G was sporadic and when it was available nothing was loading on web pages apps

@tescomobile been waiting since Saturday for an answer from your customer helpline regarding a PAYG phone. Spoke to six people and was promised answer but clearly they lied. Shoddy.

48 hours without data now @tescomobile Please can you advise when this inconvenient issue will be resolved

@tescomobile ... still waiting for a update and a resolution. Please don’t thank me for my patience as per the other cut and copy tweets you have been sending, as I have run out . This data issue was identified on Friday 😡 @ShedOnBeach

@tescomobile absolutely disgusting now!!!! We need answers & acknowledgment of the woeful service you’re providing on this matter! A company shows it’s true colours when something goes wrong......!!!