Tesco Mobile Outage

@tescomobile last night my data was on 4.56 out of 5GB so i purchased a one off data bundle (5GB) and it now says I am on 9.56 out of 10GB when i clearly haven't used any..........since i've been asleep. any help?

@tescomobile I have recently bought a new phone from Tesco Mobile and wanted to keep my old Tesco Mobile number. I have been in contact with you and transferred the number and was told it would take up to 24 hours. It's now nearly 48 hours and I still have no phone signal.

@tescomobile the data on phone not working can you help,?

@tescomobile & I tried to contact you via your live chat and it kept crashing to sort this out. I am unable to view when i can upgrade. Please help.

@tescomobile poor customer services in the Prescot store. My elderly and deaf mum asked the member of staff to take their mask off and wear a shield so that she could lip read. He refused therefore discriminating against someone with a disability

@tescomobile Right, I am now trying to use that but it is annoying me by asking stupid questions

@tescomobile 👋🏻👋🏻👋🏻 Hi!! Hoping you can help 🤔 Ordered a new SIM for my upgrade (moving to a SIM only contract) on 03.08. Still don't have it & can't get through on the phone. Order: 14376708 Can you help resolve this pretty please!! 💐 Thanks lots!! Kay.

@tescomobile hi my dad's ordered a phone which was due to arrive Friday. It didn't and was rescheduled for today. It hasn't shown up and he hasn't been able to speak to an actual person through customer support. Help please.

@tescomobile, was unable to resolve an issue (of your making) in store today because I left my shielding mum at home and I failed security. Might be worth reviewing your security. I had all receipts etc but ended up having to take a new number which isn't really what I wanted.

@tescomobile The signal down our Close is universally bad and has been quite some time. We are in the shadow of a hill that seems to block the signal from the nearest transmitter. My company mobile is on O2 and I thankfully get WiFi calling. Don’t Tesco piggy-back O2’s service?

@thfcreece @Tesco @tescomobile help

@tescomobile my 4g never ever works I just moved.ovee to your network and nothing. Nothing works

Switched from @VodafoneUK payg, bought a @tescomobile n £10 credit tripled. Lasted less time than £5 Voda. Called Tesco about something else.. rude and put phone down on me. Binned Tesco chip 🥳 Good ol @VodafoneUK 👍🏻 I’m staying with u

@tescomobile Are you adding WiFi calling to your service anytime soon? We have zero to useless mobile signal at home and want to get talking on our new Tesco iPhones. Is there anything you can do to help? #itsallgonequiet

@tescomobile hi, i’ve been having issues using my internet data for a few days but now it barely works. i’ve tried the troubleshooting pages online which resolves the issue for a small amount of time before it just stops connecting again. would you be able to help at all?

@tescomobile please resolve my issue, I’ve texted you privately!

@tescomobile My boyfriend is a customer of yours and has dropped his phone and the screen doesn't work anymore. Is there any way you can still access his phone and transfer data to another device?

@tescomobile need a help, every time I ring my mum on Tesco mobile it goes straight to her voicemail. Can't find anything wrong in her phone, everyone else can ring her fine.

@tescomobile Not impressed about wasting 15 mins on hold only to be put through to an obsolete number - your advisors really ought to know better than that. That's simple stuff from a customer service point of view.

@tescomobile Tried that - held for 15 mins, finally got through to somebody who couldn't help because the order is for a PAYG phone, said he'd put me through to somebody else and that was to an obsolete number...... 😡😡 So who do I speak to about a PAYG order which hasn't turned up ?

@tescomobile you need to have a word with DPD - got email this morning saying they'd deliver between 10.40 and 11.40 am - about 12pm as nothing has turned up, I check their website and it claims delivered at 11.02 - but nothing has been delivered. Messaged them, no response. Poor

@tescomobile Yes the monthly fee would go down though?

@tescomobile if you make a one off payment to your device plan does the monthly go down?

@alextomo Similar thing happened to me few weeks ago. Called my mobile provider @tescomobile They gave not one single ****.

Hey @tescomobile my number moved over a few weeks ago from my previous network. When I call people it comes from the correct number but when I text them it shows up as the original number assigned to the SIM card. How do I resolve this?

@tescomobile help my wife has tried to add data today but has given extra minutes instead she needs data

@tescomobile what on earth is going on with the 4G on your network at the minute. Such a **** network to be on I swear

@tescomobile is your service down in Newquay & surrounding guys? Went out, came back at 5ish and nothing.

@tescomobile get an email requesting a review they got one but only it wasn't what they wanted to hear 'We can’t yet publish your review of Tesco Mobile SIM Only' Thanks for your review - we just need you to fix up one thing before we can publish it.

@tescomobile peeps, is there an issue with the network in the Highlands? As hubby's and my phone is not receiving a network where it has previously?