Tesco Mobile service status: outage reports and connection issues
Why is my Tesco Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Problems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
- Internet (38%)
- Total Blackout (31%)
- Phone (29%)
- E-mail (1%)
- Wi-fi (1%)
- TV (0%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Telford, Sheffield, Nailsea, Birmingham, Helston, City of London, Witney, Epsom, Leyland, Hampton, Hatfield, Port Talbot, Stoke-on-Trent, and York.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Internet | 2 days ago |
|
Blackburn
|
Internet | 3 days ago |
|
Telford
|
Phone | 3 days ago |
|
Blackburn
|
Internet | 3 days ago |
|
Blackburn
|
Total Blackout | 3 days ago |
|
Sheffield
|
Phone | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Alfie Joseph (@alfie_jose26583) reported@tescomobile Hi i have got several ยฃ10 bundles more than 30 days ago and have not recieved my 300 ] Points promised can. You message me and help me.
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Gladimir (@DrGladimir) reported@AbsolutelyVexed @tescomobile Ai gets it wrong. Doesn't help that it refers to the company blogs, and how to guides, which gives the impression you can do these things, when in fact with a lot, you can't. O2 business was who I was with before, but they sucked for various reasons.
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Antty (@Antty629802) reported@tescomobile The issue I have is that I want to pay my daughters bill and I'm not being allowed to. I don't want an app
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Jo Jo (@joannew0112) reported@tescomobile hello ๐ my 4g isnโt working for some reason , I have turned it on and off , turned my phone on and off but still not working , my partner who is also with Tesco his data is ok ? Any ideas please ?
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๐โ๐๐๐๐๐๐ โ๐ (@ScullyScully73) reported@tescomobile Absolutely SHITE when dealing with Vulnerable Pensioners struggling to deal with them.. Ignorant. dismissive, RUDE
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Ian (@iancharris) reported@HarrietSergeant @O2 I wonder if it is something to do with their systems? I am with @tescomobile and they piggyback on the O2 network and it is much more difficult than it used to be to top up.
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Darran MacMaster (@DarranMacm95394) reported@tescomobile @O2 why is the mobile network so bad in crawley? Barely get any decent signal to check emails or online content.
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Ian (@iancharris) reported@HarrietSergeant @O2 I wonder if it is something to do with their systems? I am with @tescomobile and they piggyback on the O2 network and it is much more difficult than it used to be to top up.
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โจ (@ShannonLana) reported@tescomobile my signal is down AGAIN and I keep missing important medical calls/texts. I have a telephone appointment tomorrow Iโm worried Iโm going to miss it. Can you please find out when itโs going to be fixed?
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Steve Jay ๐ซ by CRT ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (Starmer out)!! (@s1l2j) reported@tescomobile @matt_lad87 Posting from my Vodafone WiFi because my Tesco phone signal is crap. Come on Tesco, get your act together!
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Ann (@English_girl98) reported@tescomobile hello, I've come back from staying with family to find there's no phone signal where I live and I've not had signal since Saturday which is a massive issue as I'm disabled and am currently unable to contact medical teams etc to sort things out.
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UK_Grumble (@UK_Grumble) reported@tescomobile despite my upgrade not being delivered, umpteen phone calls, three webchats and countless requests youโve still charged me double my rate for a โnewโ phone I never received. If this ever gets sorted (doubtful) wave goodbye to a long standing customer ๐
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Damian Wawrzyniak ๐จโ๐ณ (@ChefConsultant) reported@tescomobile ABSOLUTE DISGRACE! - I have purchased new contract, gave them my PAC code, they moved my old number (in my possession for over 7 years). SIM card still not working! My number does not exist! - They have absolutely no clue what went wrong, they charged me for full month of usage (Direct Debit paid today), but now asked me to RETURN device and cancel the contact because something went wrong! I have asked them if this could be done in store, 6 hours later of me sending email, they BLACKLISTED iPhone! - I have sold my old phone, moved all data to new iPhone, now they black listed iPhone, can connect to internet even through WIFI! - My number lost, TESCO asked me to gave them phone back, I have asked if I can do this in store, they BLACKLISTED device today! - STAY AWAY From those cowboys! Absolute joke, call centres in South Africa and we pay UK prices.... STAY AWAY FROM TESCO MOBILE! I AM PAYING YOU FOR DEVICE YOU COWBOYS!!!! GIVE ME MY MOBILE NUMBER BACK!
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Howie Pearson (@learningrapid) reported@tescomobile my sim is locked again. Could you help me unlock it please
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Sam Horne (@SHN51989) reported@tescomobile I have already done that twice!! And still no joy.. I have sought support from the ICO now
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Gracie๐ฆ (@mydogisafreak) reported@AidanDude @tescomobile Hi Aidan, I'm ready to scream now. My sim card isn't working in either phone now. I'm in chat with Somebody at Tesco. I hope I can get some help
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Ann (@English_girl98) reported@tescomobile also will I be compensated for not having phone signal as I'm paying for a service that you can't provide
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Pete Carroll (@pcarrollmusic1) reported@tescomobile You are a mobile phone/telecomms provider. This was a speed test of YOUR service. Which is woeful.
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Jennifer James (@Little_Digital) reported@tescomobile the WORST customer care Iโve ever experienced and getting worse. Horrific at time of bereavement. Insulting.
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๐ฉ๐ฐ The Danish Bale ๐ฉ๐ฐ (@REDDORGU) reported@tescomobile absolute crap signal everyday for about 8 weeks
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๐โ๐๐๐๐๐๐ โ๐ (@ScullyScully73) reportedThey've sent the DEBT back to you so you should respond or you'll be getting NAFF ALL @tescomobile Crap Service Ignored complaints Chasing a 79 year old for a DEBT YOU CAUSED being crap !!!! #TescoMobileAreSHIT #TescoMobileBullyingPensioners
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Ginny (@GinintheCity) reported@tescomobile No. I've spent over an hour already, and all your team managed to do in that entire time was confirm the postcode I gave THEM at the very start. They didn't respond to any of the signal data I sent. Why waste more time?
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username10982 (@username10982) reported@tescomobile Hi, I am receiving emails claiming I owe money for an account I never opened. Suspecting it might be a scam, need help from someone.
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Melissa โจ (@WimblyDonnerxo) reported@tescomobile hi I need to speak to Someone urgently. I was told on your chat yesterday I had until 24 April to cancel within cooling off period however when requesting my pac code Iโve been informed Iโll be charged ยฃ220 to terminate the contract!!
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random (@kaye55) reported@tescomobile absolutely rubbish customer care got phone 3 weeks go won't charge and the customer service guy was useless and was mumbling to some one else while I was on the phone said they call me in an hour now they are closed .sort this
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Ryan Trathen. (@ryryTrath) reported@tescomobile @SeanP321 Terrible everywhere in Cornwall every single day
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lee deeble (@LeeDeeble) reported@tescomobile Your app keeps coming up with unknown error. Is there issues with the app or do I go to and connect with you another network? Lee
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Gracie๐ฆ (@mydogisafreak) reported@tescomobile have a Dept called, Additional Support Team (a bit like the SAS I imagine) They have done NOTHING to resolve a simple? issue. I am fuming here (because I've got eye hospital appts etc coming up and the contact me by text)
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Jan Cavelle (@jancavelle) reported@tescomobile I have been on your app trying to cancel an order for over 25 minutes now. And you are seriously doing ads about good service?!
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clam (@clam70435692) reported@tescomobile @1pennysweet My dadโs having the same trouble apparently the phone mast is down and itโs only affecting him as he has an old SIM card but they are refusing to send him a new one