Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (14%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Camden Town, Cardiff, Downham Market, Nelson, Rochdale, Ilkeston, London, Coventry, Edinburgh, Leeds, Middlesbrough, Chipping Ongar, Cambridge, Aylesbury and Chorley.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Internet | |
| Cardiff |
Phone | |
| Downham Market |
Phone | |
| Nelson |
Internet | |
| Rochdale |
Phone | |
| Ilkeston |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Andrea
(@Andrea83001381) reported
should be able to end the contract & not be fixed in these rediciculous long contracts customers cannot budget if @tescomobile can provide good pricing & customer care then the major network suppliers need to be less greedy I am with Vodafone but will not renew under these terms
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mark wright
(@wrighty8822) reported
@tescomobile hi, I've just joined your network and moving my number across. I gave my pac code last week and was told I would get a text with a time and date within 24hrs and didn't, could you please tell me when my number is changing? Thanks
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Chelsea
(@Chelsea60039687) reported
@tescomobile Okay so your telling me that it's normal for tesco to write my reply in a dm onto a tweet is acceptable 👏 I'm sure we'll see what is said when I phone customer service shortly
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Jan Leeming
(@Jan_Leeming) reported
Up until the last few months I’ve had more than excellent service from @tescomobile but despite changing Sim, message and voicemail doesn't work (wondered why wasn't receiving any) am unable to receive OTP's (worrying) by text - Chat is hopeless. At wits end.
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David Green
(@Daveboy1972) reported
@tescomobile well he was the only person there and was not the least bit helpful and rude i could have been anyone
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Rob Puricelli
(@failedmuso) reported
@tescomobile Hi! Everyone in my household (4) on Tesco Mobile has virtually no signal whatsoever when we normally all get a strong 4G signal. Status Checker says upgrade work is going on but I'm waiting on a 2FA code and can't get it because of this. Help!!
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☀Angela☀️
(@afl2277) reported
@tescomobile I'm with you Rob..but it's an O2 mast that's not working properly.
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Nick Hughes
(@NickJamesHughes) reported
@Tesco Ok will do @tescomobile same problem cheers
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David Green
(@Daveboy1972) reported
@tescomobile thanks for that but i not going to complain to person i want to complain about as he was so rude and online because i not a customer i cannot so were do i go from here
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Chelsea
(@Chelsea60039687) reported
@tescomobile Nope not yet ? Really disgusted with this network the only has the same issue the other day so are you saying that my signal supply has been cut until the new SIM ia put in 🤔
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Simon Rowe
(@ArthurCrown5) reported
@tescomobile Just to keep the general grocery buying public informed Tesco are NOT solving the problem.. even though "EVERY LITTLE HELPS" ? Refunds and transfering mobile numbers to a competitor does NOT fall into this category ! 🤢🧐🤠
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☀Angela☀️
(@afl2277) reported
Wonderful!! 🤬 Now, because the garage couldn't contact me (no phone signal) my broken down vehicle has missed a week's repair slots and won't be done till next week! Can't call anyone, now can't go anywhere 🤬 It's not good enough! @O2 @tescomobile
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bartonfinkaboutit
(@Bowman_A_B) reported
@tescomobile Thanks Rob. But why is it so expensive compared to your competition? It’s 4066% more expensive. I’ve been a customer for 15 years or so. I’ll cancel my contract the day I return. I don’t want to be extorted
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Dave
(@DaveW_1878) reported
@tescomobile @tmutft Only had this phone 6 months - happened for most of that time. Never had issue before
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David Green
(@Daveboy1972) reported
@tescomobile can I have an email to make a complaint re my vist to a,shop today
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Karl Nicholls
(@karlnicholls123) reported
@tescomobile Already tested my sim in another phone and the issue is still the same, I’ve wiped the SIM card several times and no Improvement.
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Bills
(@antigluonn) reported
@tescomobile I wanted pay monthly but the website is awful to use.
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Vicky Charles
(@Vick_Yorkie88) reported
@tescomobile I’ve recently switch to you from EE and since this has happened I’m not getting 4G so can only use my phone when im on Wi-Fi. I have done the usual to get it working but nothing is happening can you help please?
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Cat Davis
(@catdavis123) reported
Are your phones sent out locked to your network or unlocked @tescomobile
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Hayley
(@TinkHayley) reported
@tescomobile hi guys! Can I ask why you don’t support visual voicemail?
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Dave
(@DaveW_1878) reported
I have a mobile contract with @tescomobile . This phone is 6 months old into a 3 year contract. The phone regularly cuts out - ‘call failed’ in middle of calls - both personal and business. Tesco mobile help desk keep telling me to wipe the SIM and restart. I have done this and
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Deano
(@DaddyPudding85) reported
How can @EE claim to be the best 5G network when my other @tescomobile sim card in the same phone consistently outperforms on 5G signal strength, call quality and Internet speeds??
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Karl Nicholls
(@karlnicholls123) reported
@tescomobile Hello Rob I get the same kind of speeds no matter where I go, full signal in this case with less than one meg speed leaving it unusable in most cases
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TeddingtonGroceryService
(@GroceryTed) reported
@tescomobile three tomes your customer care team have cut me off when trying to transfer me to the right department. I just want my refund for the order you cancelled.
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Tedds04
(@Tedds04) reported
@tescomobile ever since I started the process my number switch to Tesco, I’ve lost all mobile data access and it won’t connect to 3G/4G/5G at all, it just shows the signal bars. Why is this?
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Chelsea
(@Chelsea60039687) reported
@tescomobile Seriously like wtf 😒 why wasn't I told this would happen when a replacement sim was arranged use shouldn't of changed anything until the new sim card had been put God forbid i had no other phone and had a emergency I wouldn't of had no way of contacting any I would like
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Amie Rose Mackie
(@amiem86) reported
@tescomobile I've tried to set up a contract several times. It gets to the credit check page and says its got a troubleshooting problem. So I've gone with Vodafone.
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Dave
(@DaveW_1878) reported
also inserted a new SIM. Still same issue. Can I cancel my contract as the phone is not ‘fit for purpose’? Anyone have any experience of similar?? Been onto @tescomobile help desk for almost an hour this morning - constantly left waiting and as much use as a chocolate fire guard
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Char
(@pukked) reported
@tescomobile worst service ever — have been lied to by multiple tesco are advisors! would not recommend to anyone!
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conor judge.
(@Isthatconorj) reported
@tescomobile How do they know I’m at Tesco mobile customer and how on earth have they got hold of my mobile number?