Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (63%)
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Internet (17%)
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Total Blackout (14%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Birmingham, Weston-super-Mare, Leeds, Oldbury, Hackney, Tewkesbury, Mexborough, Faringdon, Bourne, Glasgow, London, Belfast, Barnsley, Antrim and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Weston-super-Mare |
Phone | |
| Leeds |
Phone | |
| Oldbury |
Internet | |
| Hackney |
Phone | |
| Tewkesbury |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@DanFriar) reported
@tescomobile That's the problem, I'm trying to stop being an existing customer after only 5 days of being one, they seem a bit too eager to keep me
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Jo Frances
(@JoyC93811523) reported
@tescomobile It has always been bad but today has become worse!
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Lisa Straughn
(@GlamRUsHair1) reported
@tescomobile appalling service!I add my son to my account, get him a new contract with a new SIM & then I have issues porting his number over. Get in contact with customer services to help me sort out. Then find out that Tesco transferred his number to my sim-so Iv lost my number
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Valentin Lewis
(@ValentinLewis12) reported
@tescomobile @PrivacyMatters I had same problem with Tesco mobile,Tesco run on O2 network,I have 3 year contract with them they cancelled my SIM contact but I still have to pay for the Phone 🫤 I'm with voxi mobile now run by Vodafone
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The Round Headed Kid
(@artvandalay10) reported
@tescomobile shambolic customer services. First send me a phone I haven't ordered, then charge me for insurance I haven't taken out, then nobody to deal with the issues.
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Sara
(@st_tattersall) reported
@tescomobile you have a very inadequate and incompetent customer care team!. I've had an ongoing issue with my account for three months now and I still can't get someone to contact me!. Why aren't managers available when you ring to resolve issues?
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Michael Moran
(@moran181967) reported
@tescomobile Having problems topping up my mobile this morning I got a message saying there is a problem with the system. I've called customer care twice and it should be customer don't care. I was even asked to try to top up later. No money on phone Really disappointed.
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Tom S
(@Tom_brs) reported
@tescomobile Do you know if the Pixel 6 can connect to 5G on your network?
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Michael Strubel
(@mikestrubel) reported
@tescomobile @EE Maria I believe it’s going ahead in the next 24hrs. Badly informed by Watford, he had no idea how to access his phone, very poor phone handover, I’m not at all impressed
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Alison Aye
(@aye_alison) reported
Also @tescomobile what are Dad’s chances of a refund on Mam’s monthly phone fee (£7) since her death? I realise it’s our fault for not cancelling, but you can check that he’s been paying for an unused service. It would really help him with his fuel bills. Goodwill? #tescomobile
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Paul Cole 🇺🇦🇪🇺🇬🇧🏴
(@PaulCole) reported
@meloni1961 @tescomobile Not sure there's much they can do, unfortunately. The signal from over the channel is often stronger. Have you tried switching off roaming in your phone?
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Katelyn Williams 🌀
(@KatelynAnn66) reported
Having awful service with Tesco mobile at the moment and when I tried to get something sorted with customer service they tried to force me into a new contract, but I had to pay my cancellation fee first! Appalling service!! @tescomobile
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Mel
(@meloni1961) reported
Dear @tescomobile I am NOT in France - I am in Kent. How do I fix this?
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Sheridan Birtwistle #CovidIsAirborne
(@twwooer) reported
@FelicityCloake @O2 @tescomobile uses #O2 network Have been with them for years; no mid contract price increases; decent value
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Paul Kirwan
(@Bletchman) reported
@tescomobile Is this ad supposed to make people feel good about your phones? Not working for me.
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Michael Strubel
(@mikestrubel) reported
@tescomobile @EE I’ve just spent an hour of my time explaining to my 90-year-old father porting means. Nobody explain to him what was going to happen at Tesco’s in Watford, he didn’t understand how to use his new phone, I am really unhappy with the service I’ve had from Tesco’s today.
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Mel
(@meloni1961) reported
@PaulCole @tescomobile It's worse on White Cliffs and rarely happens where I am. I now know how to set network manually.
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John 🏴⚒
(@JohnW50065546) reported
@tescomobile Until they take £70 from you and then do everything they can to avoid paying it back. Never a manager available when you phone to sort our a problem. Highway robbers!
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Emma Sansom
(@EmSansom98) reported
@tescomobile I have been trying to upgrade my mobile since the weekend and each time I’m being told my payment is unsuccessful and it gets cancelled, I have tried several debit cards. I have never had this issue with previous upgrades so very disappointed.
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Oliver Parfitt
(@OliverParfitt4) reported
@tescomobile i’m supposed to have 4-5g unlimited data but it’s alwasy on 3g i’ve tried everything to try and fix it but nothings worked? why is this?
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🖤✨Vivussy✨🖤
(@sketchssims) reported
@tashplaysgames @tescomobile You read that correctly. Idk who ******** these bastards think they are…
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Michael Strubel
(@mikestrubel) reported
@tescomobile @EE Hi Maria, I am afraid we still have problems. The new phone has the old telephone number on it now, which is great. Unfortunately when my father is texting the phone is sending it from the new number it came with which is a bit weird. The old phone is turned off completely.
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Privacy Matters 🇬🇧🇮🇪🇪🇺🌻
(@PrivacyMatters) reported
@tescomobile No point. The best solution is to move to another operator. @ofcom really ought to investigate the claims made by all mobile operators (& even check the accuracy of their own coverage maps)
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Michael Strubel
(@mikestrubel) reported
@tescomobile hi, 3 times I’ve called your helpline, three times the phone has been picked up and then put down. Don’t get this service from @EE will be returning my fathers new phone tomorrow. Absolutely appalling customer service.
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Bee
(@Beekind73) reported
@tescomobile is there a problem with your network again today? I can't make calls and just get not registered on this network message?
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G R E G
(@MUFCDEVIL8) reported
@talkSPORT @tescomobile The problem is, he’s not incredibly talented, that’s always been the main issue.
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Privacy Matters 🇬🇧🇮🇪🇪🇺🌻
(@PrivacyMatters) reported
Can't wait for my contract with @tescomobile to end. The service in this part of South Oxfordshire is dire ... Utterly dire
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Magic_Staffy & Webber
(@DogsBeTheBest) reported
@tescomobile I'm not receiving calls and texts but can send them. Is there a problem locally? I am at LL11 4TQ
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Michael Strubel
(@mikestrubel) reported
@tescomobile @EE All I can say is that I’m happy that I am an EE customer, because this all the customer service is disgusting and it should not be allowed.
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Deb
(@DebbieSelf18) reported
@tescomobile can’t upgrade so sons contract to unlimited data. Need help please