Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
-
Phone (54%)
-
Internet (27%)
-
Total Blackout (14%)
-
E-mail (3%)
-
Wi-fi (1%)
-
TV (%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Huntly, Ebbw Vale, Fort William, Oldham, London, Blackburn, Wolverhampton, Newark on Trent, Inverness, Ascot, Holywell, Birmingham, Oxford, Wrexham and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 Huntly |
Phone | |
| Ebbw Vale |
Phone | |
| Fort William |
Total Blackout | |
| Oldham |
Phone | |
| London |
Phone | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Cha3 W33ks
(@CW33ks) reported
@cako1986 @tescomobile Only if you help
-
Septic Skeptic 🇺🇦
(@dunfishin4) reported
@tescomobile After 10 years of loyalty (how stupid was I?) I be come to the conclusion you no longer need or want my custom. From paying for one-off data bundles and having to wait hours for them to be available to being lied to the last time I renewed
-
Septic Skeptic 🇺🇦
(@dunfishin4) reported
@tescomobile Happy to DM you my number so you can see I’m (still) a Tesco customer but not looking for any kind of resolution or goodwill gesture - too late. It’s sad that companies don’t respond until you embarrass them on social media
-
chrisburnsCPT7
(@ChrisCpt7) reported
@tescomobile Several attempts?? It was once with a follow up email asking either to give time and dates of availability (which I did) to no follow up or another asking if email was easiest to reach me (again I did an no feedback) 4 weeks of terrible service an still waiting
-
Jemma
(@femmajoster) reported
@tescomobile are we getting compensated for the week of zero signal we had in the m28 area this month? Paying £67 a month for an expensive brick 🥴
-
debbie walters
(@deb801412) reported
@tescomobile Why is your website so awful?. Picked phone .Put it in basket . Go to checkout . Basket Empty. 😡
-
Poppies score 🇺🇦
(@poppies_score) reported
@tescomobile how hard can you make it to pay for PAYG? Your agents have no idea what they're doing! Wouldn't recommend you to my worst enemy!
-
Debbie Brown
(@debbiebrown74) reported
@tescomobile when will signal issues be resolved? Your online checker confirms a problem with a mast in the area but no indication of how long it will take to resolve. A bit of communication with your customers to keep them informed goes a long way!!
-
Cha3 W33ks
(@CW33ks) reported
@nat_delaune @tescomobile **** ain’t it. They need to get the mice running faster
-
Cha3 W33ks
(@CW33ks) reported
Anybody else getting annoyed by the @tescomobile signal coverage? It’s god awful and I live life in the 3G world… not the 5G world I’m supposed to be in! it’s 2022! Sort it out. #tescomobile #5Gnetwork
-
Hannah Lowri
(@hilowrious) reported
@tescomobile any idea when signal is going to be back? I’ve had no phone signal all day - I rely on this heavily as a support worker. Please have this sorted ASAP
-
Tallulah🐶&Natalie👩🏼🎃🎃🎃
(@natalievaness15) reported
@tescomobile I have a question about my bill. I had to cancel my card that I pay you with, because I briefly lost it.
-
Laura Triggs
(@LauraT78) reported
@tescomobile thanks for a frustrating afternoon of absolutely zero phone and data signal, in the centre of Bristol. And now back home in Tetbury to a bare smattering of signal. Sort it the F out, may start looking at other providers.
-
Septic Skeptic 🇺🇦
(@dunfishin4) reported
@tescomobile And then being told by a Tesco Mobile manager that my complaint would not be investigated because I had been lied to face to face and not over the phone. Tesco Mobile’s slogan should be “Very Little Helps”!
-
Daniel Ayers
(@runningbythesea) reported
@tescomobile I wish to make a formal complaint about Keegan on your customer care line at 19:48. How can that be done?
-
Woodster
(@woodster035) reported
Advice PLEASE @tescomobile sold my mum a contract, her phone never worked properly complained day 3, told her new sim would help etc until she was out of her 30 days return policy. Now they are saying she has phoned a scam call & she has paid £40 on top if contract cont..
-
Darren Grimes Mum
(@liebwendel) reported
@tescomobile A scammer has bought a Tesco Mobile phone using my details. I called the helpline and was told they can't do anything about it & I should contact Action Fraud instead! Shoddy behaviour. I'm supposed to run around and resolve a problem your lax security has created!!
-
Septic Skeptic 🇺🇦
(@dunfishin4) reported
@tescomobile I did not speak to a manager. The agent I spoke to put me on hold while she spoke to a manager. She then told me that her manager had told her that there would be no investigation as my complaint (mis-selling) related to an incident that happened in a Tesco phone shop
-
IJ
(@mrseviltedi) reported
@tescomobile I spoke to the online help earlier today, there was an issue moving the number due to being old contract to new contract and a new sim is on its way, I never even lost signal on my original sim
-
Goolie
(@Goolie6) reported
@coolchris24 Just rung @tescomobile & spoke with Lorraine explaining issues and the line goes dead took ages to connect as well this has been happening since May. No call back from them.
-
katie
(@_ktiep) reported
@tescomobile please can you help me 😔
-
Ali
(@Alimcelroy) reported
@tescomobileire I have tried to move number twice on the app and still no response & now paying for x2 mobile phone accounts! Moved to #tescomobile as thought it would be better than @ThreeIreland but basically all telecoms companies offer the same awful level of customer service
-
Veg Drip
(@nrman_stropes) reported
@tescomobile @liebwendel I did DM you as well and you asked me if I still need help. Of course I do that’s why I DMed you because your helpdesk were unhelpful and now you’re being useless too.
-
Nathan Delaune
(@nat_delaune) reported
@CW33ks @tescomobile Until recently they've actually been really good tbf bud, they've not really had any problems
-
MDC
(@marcy990) reported
@tescomobile Since entering a sim only account with you, I've been bombarded with daily spam calls from 02 (your network provider )offering an upgrade. Did you sell my details? How did they get them?
-
Hannah Lowri
(@hilowrious) reported
Anyone else with @tescomobile and without signal for 4 days??
-
Martyn Smith
(@SMlFFY) reported
@tescomobile My SIM card failed Thursday and I’ve had a replacement SIM from my local Tesco Store. Installed this Thursday night. But still waiting for it to be activated to my original number. Can you help?
-
Ruth Clelland
(@RuthClelland) reported
@tescomobile Hi, I’m in the process of changing my number from a different network to you with a new phone contract. The 24 hour period in which the text after sending PAC code, to inform me of when the change over would happen has been and gone without any info. Can you assist?
-
Goolie
(@Goolie6) reported
@tescomobile I've spoke today told nothing wrong. I know of multiple users who are experiencing same issues.
-
Carlo Chandler
(@cako1986) reported
@CW33ks @tescomobile 02 also crap