Tesco Mobile Outage Report
Why is my Tesco Mobile service not working?
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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Tesco Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Tesco Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Tesco Mobile compensate me for the outage?
Tesco Mobile outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Tesco Mobile and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Tesco Mobile has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Tesco Mobile users through our website.
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Phone (47%)
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Internet (28%)
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Total Blackout (20%)
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E-mail (3%)
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Wi-fi (1%)
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TV (1%)
Live Outage Map
The most recent Tesco Mobile outage reports came from the following cities: Blackburn, Llandudno Junction, Fulham, Flitwick, Gloucester, Barlestone, Nottingham, London, Halifax, Blackwood, Mirfield, Croydon, Cannock, Ely and Edenbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Llandudno Junction |
Internet | |
| Fulham |
Phone | |
| Flitwick |
Phone | |
| Gloucester |
Internet | |
| Blackburn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Tesco Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Dawn
(@deirwen) reported
@tescomobile - EVERY little helps? I don’t think so! SHOCKING customer service!
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Wee_Yin
(@WeeYin74529733) reported
@tescomobile hi! Wjen i call a cousin in Oz the signal is awful but when she calls back its a great signal. Any help with this?
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Macleod
(@phimi123) reported
@tescomobile Unbelievably dreadful service. Wish I never changed to Tesco. My sons and now my wife's mobiles are with you. Just recently changed my wife's sim from ee to tesco. Wish I hadn't. If there was a negative star rating I would give it. My wife's new sim doesn't work!!!
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Jon Proctor
(@DoormanJon) reported
If you want a decent mobile service AVOID @tescomobile they are without doubt. The WORST mobile network I've ever had to misfortune
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Luke
(@lookslikeasloth) reported
@tescomobile Can I pay to leave my contract my phone is broken but I still pay for it🤔 (I missed a bill because it didnt take my money so now I have a 3 month wait)
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laura yearwood
(@dlmk123) reported
@tescomobile I am absolutely shocked by your service! I took out a contract with you before Christmas but cancelled it within the 14 days and was told that someone would be in touch to arrange collection of the phone.I heard nothing! You have now taken £441 out of my bank account
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Sarah Pollard
(@sarahpollard121) reported
@tescomobile Please define your understanding of Customer Care? If it’s providing false information and not resounding when you say you will then you have it spot on. Will be cancelling my contracts ASAP
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Craig Pritchard
(@Pritchy_34) reported
Apparently I've waited a week for my @tescomobile phone because @DPDgroup_news hasn't picked it up?? Anyone else having issues? Do I cancel and order elsewhere or can I collect?
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Jasmine Grant
(@Jasmine52564820) reported
@tescomobile can't even get through on there customer service because it cuts you off can see why I left
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Ann Reynolds
(@AnnReyn75876642) reported
@tescomobile I pay a fortune every month for a new contract with @tescomobile. 95% + coverage? What a joke. Unless I live in the ONE spot in the UK with hardly any coverage. I spend my life looking at a spinning circle. No signal. Its crap. Wish I'd never bothered with Tesco.
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Court
(@OnceUponACourt) reported
@tescomobile disgusting how little you care losing a customer of over 10 years. The conversation I had online with a member of your service team has disgusted me and has meant I have changed providers.
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Jasmine Grant
(@Jasmine52564820) reported
@tescomobile the only company who do not cancel your contract when it ends even after you ringing months in advance and telling multiple advisors you want it cancelled and not rolled trying to charge me for a year of a number I haven't used after can celling it absolute joke!!!!
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laura yearwood
(@dlmk123) reported
@tescomobile this is not my fault. How can you justify taking that kind of money £441 now causing me to be minus in my bank account! I have called your customer service and they said I had to email you because there was nothing the manager could do!! This is shocking!!
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Amanda
(@twaaatter) reported
@tescomobile hi can you please help. I got my Samsung s20+ 5g in January and since then, every time I leave the house, I get zero signal for online use. Can you please help because this is beyond a joke.
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6 times 🏆
(@DoveyReds) reported
from
Liverpool, England
@talkSPORT @Sjopinion10 @tescomobile It’s 32 sides now. What’s the point in adding 4 more crap sides
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Wee_Yin
(@WeeYin74529733) reported
@tescomobile Our calls UK to UK are fine. When my cousin from Australia calls me the signal is perfect. When we call her its awful
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Macleod
(@phimi123) reported
@tescomobile She now cannot use her phone because ee have transferred her number to tesco but it doesn't work so she can't do anything. CANCEL THE CONTRACT I WANT OUT!!!!!
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TJay
(@teejay56) reported
So have been trying to get hold of @tescomobile for the last hour want to switch to @virginmedia for my mobile phone going round in circles if I don't hear from you soon will cancel with my bank
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Marko
(@Marko69210099) reported
@tescomobile Now over a week to receive the ‘envelope’ to post you my faulty iPhone 12 back for you to fix ? Your staff said you’ve a backlog of over 650 phones already ? Is this correct ??
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karen baker
(@kareneregan) reported
@tescomobile awful service. Sim deactivated as soon as new one is ordered so I am left without a phone for over a week. At the end of my contact I will be leaving Tesco and I will takemyother contract too. Appalling customer car, appalling customer chat agents!!
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Macleod
(@phimi123) reported
@tescomobile We've done that several times and still doesn't work. I've emailed the CEO team and replied to them. Still awaiting a reply.
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Ann Reynolds
(@AnnReyn75876642) reported
@tescomobile I have checked. It's just says its busy in this area. HU17 8SH. But that's nothing new. Its useless signal here. Have to go outside if I need to make a phone call. Whatever the weather. You probably won't get this text. Lots of my texts, tweets, etc just vanish-failed to send.
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Helen Buckley
(@HelenCBuckley) reported
There’s a reason I’ve been with @tescomobile for ages. Fab customer service every time I’ve contacted them. Thanks! 👍👍
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Jess
(@Jess09745223) reported
@tescomobile changed my number with you already due to receiving a number of scam calls, and it’s starting again. It’s clearly a Tesco mobile issue as other Tesco mobile users are reporting the same problems.
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HRH Jules 👑
(@julesbhrh) reported
@tescomobile Trying to upgrade my phone but no web chat available and there’s an error message when I try and login to the upgrade shop every time. Any other way of doing it without waiting hours on the phone line?
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LEE ROTHERHAM
(@LEEROTHERHAM) reported
@tescomobile The signal reception on tesco mobile is terrible. Can take over and hour for a text to go through! Raise your game tesco!
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Jess
(@Jess09745223) reported
@Andy_Deeee @tescomobile I have had this and my brother also. Changed my number and Tesco insisted it wasn’t their problem but it has started again.
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Shandy McJay
(@Shakabara) reported
@tescomobile HELP. I have followed yr instructions online to create my own voicemail answering message. I have also tried Samsung Galaxy J6+ instructions, but it STILL does not work. I am hard of hearing and people need to know that, its not that I am NOT answering my phone! HELP
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Sarah Pollard
(@sarahpollard121) reported
@tescomobile I’m waiting for a manager to call me...let’s see if they do. So far I have been totally let down
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Elmo-452 💙
(@Elmo452) reported
@tescomobile it won't let me top up on the auto top up line. Is there a problem with the line atm?