Tesco Mobile Outage

Having serious phone issues with #o2 / #tescomobile today. Even less impressed as I just added a data bundle 🙃

what the hell @tescomobile i am still getting emails from you saying i have taken out a new contract WTF!!!!!

@tescomobile Good afternoon I will get a one off date bundle and I can't find my phone contract and I am not sure what to do thank you for your help

@tescomobile I am going to cancel my @tescomobile contracts once this is over I have been charged dodgy amounts in the past too there is something seriously wrong at your company that your own staff rip your customers off.

@tescomobile They say that someone is interfering with the signal,no Compensation

@tescomobile hi. So disappointed that it's very difficult to contact tescomobile. Won't let me log in ("at this time") and the chat option is poor. I have no signal where I live so it's all rather infuriating 🙁

Is there honestly anything worse than @tescomobile signal 😐🙄

@tescomobile Maybe the staff shouldn’t have told him that you can then! We’ve spoken to everyone and they “best they could do” is file a complaint!

@therealnicebrit @Tesco @tescomobile @tesconews @TescoPayPlus @TescoBankNews You need to go to @TescoBadman for help @Tesco @tescomobile @tesconews @TescoIrl @tescobankhelp @TescoPayPlus @TescoandSociety @TescoPlay @tescophoneshop @TescoProgrammes @TescoProgrammes

@tescomobile Yes, the same spiel since the start of the year since I raised issue for the first time. Will now lodge a formal complaint in order to try and not keeping paying for a service that is not being provided. #offcom @PoorServiceUK #tesco #tescomobile #johnallan

@tescomobile hey im having issues im not receiving any of my texts im okaay with phone calls and everything else ive tried restarting my phone but nothing...

@BirdByTheTree @tescomobile I AM on Tesco mobile no local signal for 6 weeks,will very soon move as they are not offering any compensation

@tescomobile Hopefully it helps! I've been a customer since 2008 and it'll be the end of an era to leave, but when it comes to such drastic differences, it'll leave some customers no choice.

@tescomobile No problem.

@tescomobile It’s been like this for months. Have previously been told “network busy” even at 3am and a tower covering SA1 out of service. Paying for a service you don’t provide and can’t leave my contract to go to a provider who can 😡Basically any postcode from SA1 to SA6

@O2 @tescomobile quick question a family friend just gone on tesco mobile but has been using o2 priority moments but today its come up with this number can't work with the moments o2 and tesco is the same network

@tescomobile Well, you lost me as a customer yesterday because of it. I found a much better offer including data rollover. So yes, worth looking into it.

Torn... @tescomobile has reminded me that my contract is up for renewal. I don’t have an issue (currently) with my iPhone. It continues to serve me well... But I feel conflicted that contract renewal means new shiny... Decisions decisions...

@BirdByTheTree @tescomobile although this is also the network (O2) that in 2019 still has areas of the country with only 2g coverage...

@evmarantdee @tescomobile Any problem I've had they have solved quickly and I'm a super complainer. The only thing is I wish they did rollover minutes & data like sky do.

@BirdByTheTree @tescomobile O2 told me l wouldn't get better Cust service anywhere if l left them, l beg to differ best move l ever made 😊

@tescomobile just been to the store in Crewe and got first class service from April please bring this to the notice of her manager nothing was too much trouble for her thanks again

@O2 down (including @giffgaff and @tescomobile etc) in all of Falmouth area

@tescomobile I sent back my Samsung S10 so that you could cancel my order only to find that yiu have returned it to me!!! Extremely disappointed - please advise

@tescomobile I am writing this due to the disgusting way my mother has been treated. She is a pensioner and has rudely been spoken to by customer service, fobbed off on numerous occasions. We have also spent stupid money on calling customer care She just wants her phone unlocked.

@tescomobile ive never known a company to make things so difficult for the customer to pay thier bill, its gettong beyound

I left T-Mobile when they merged to become EE. I couldn't get a decent signal anywhere. At least @tescomobile have great customer service, that's why I stick with them. #Supershoppers

@tescomobile im paying almost £40 a month not to be able to use my data anywhere as it never works 😅

@tescomobile u having problems with the app as I can’t login

@tom_is_sunburnt @tescomobile Happening to me too. And I was travelling through many counties, so not an area problem

@tescomobile The problem resolved itself, thanks

@tescomobile well it’s been a game of two half’s.... terrible and rude customer service followed by excellent customer service when I rang back to speak to someone else.

@tescomobile @david_harman_uk I'm also having the same issue with the app so I think it's affecting more than 1 person

Data is down for the third time this year with @tescomobile and again it's a mast not working. Lost about 3/4 weeks now of using my data due to signal issues. My contract is due to expire soon and I might just change networks.

@RobSmallwoodXL5 @birdersagainst @Tesco @tescomobile See - the thing is @Tesco .. shopping with you became a habit ... I've now broken that habit ... Once others realise that there are (better) alternatives you're on a losing wicket & it won't make an 'apporth of difference where you store your trolleys - they won't be needed .....

@tescomobile Totally fed up no local service for 5 weeks,will move at end of contract

@VodafoneUK absolutely disgusted with your service I switched to you from @tescomobile and wish I hadn’t still have zero service!!

@VodafoneUK absolutely disgusted with your service I switched to you from @tescomobile and wish I hadn’t still have zero service!!

@tescomobile please help my phone is not working abroad

@tescomobile Nope. I specifically picked that day as I was going to be unavailable all week. They can't find record of my payment on their system and have been generally unhelpful and failed to actually address any of the issues I've raised

.@tescomobile trying to cancel partners granddads account as he has dementia and having awful customer service. Feels like have hit a brick wall. @Ofcom #poorservice

Glad I’m leaving @O2. Trying to recycle my phone and according to CEX, TescoMobile and Game the small mark on my phone wouldn’t be a problem. But send my phone off and they say they’d give 50% of the value. Jokers like. Even in store they said it wouldn’t be a problem

Appalling service from @tescomobile on what should be the simple task of transferring my number to a new SIM card. Unable to make calls for a full week now. Their call handling process is profoundly 'anti customer', with NEW obstacles presented each time I call them! 😡😡😡😡😡

.@Tesco please take note. Wildlife needs help, not hindrance or persecution. @tesconews @tescomobile

@tescomobile Thanks for your reply - I have resolved my issue using the 'chat' facility on the website

@tomblease @Tesco @tescomobile 😱😱 if it was Deysbrook @Tesco theyve all had bad news today, still no excuse but I think lots of them are losing their jobs 😑 xxx

@tescomobile still the worst mobile company in the UK... Promised to call in 1 day and has been 5 days. To resolve an issue where they have taken out £125 instead of £17.50. Very poor customer service

@tescomobile @SeanCan54127153 @tescomobileire Fair play to you. Good Customer service.

@tescomobile Yes Actually providing a decent service would be a start Intermittent 4G to complete drop in service at home not to mention no service at all in various parts of the country

@Ofcom @tescomobile @MartinSLewis Should i expect a response from completing the online complaint form #ofcom #tescomobile #datacharges

@michielhoefsmit @ImIncorrigible Poor @tescomobile.

@tescomobile Just spoke to a guy called Aaron from Bury, so so helpful, a credit to the mobile help tram 😁😁

@tescomobile first of all that’s just rude and disrespectful

@tescomobile Oh my sweet, naive Tesco Mobile. My previous tweet was bathed in sarcasm, I’d found a deal with a company with the criteria previously specified and jokingly suggested you could only help me if the deal was as good a the one indicated. You can’t, the end 👍🏼.

Not been with @tescomobile that long, 8 months. Don’t think I will be renewing my contract, especially now that I was fobbed off by 2 people over the weekend who could have investigated the problem.

@tescomobile Unable to get voicemail msg. I keep getting offered a debt service after I am told I have 2 msgs. I try to opt out by pressing 9 but then get offered a text service. Help please.

@tescomobile Sort of, told me to wait for timeslot from DPD, if I don’t hear by 6 then phone (again) customer service. Whole saga is a joke, latest info on DPD website, 28 March, package to be returned to Tesco. Tesco mobile, DPD, HUAWEI👎

@tescomobile Did all that at the beginning of March via message centre. Phone sent for repair, going to be replaced, well it was on the 27 March, let down, might be delivered today (LOL) waiting for time slot from DPD, still waiting.

@tescomobile my dogs just started doing ket and its tearing me apart 😭😭 i think a follow would help tho tysm x 💖

@ScaryChildren @tescomobile Will never go near @tescomobile ever again, terrible company.