Tesco Mobile Outage in Kensington, Greater London, England

@tescomobile is Tesco mobile down at the moment ! Me and my whole family who are on Tesco can’t call anybody and when we do get through it says call failed after 2 minutes !!!!! Can’t get hold of my mum in an emergency

@tescomobile been on phone this morning with customer service absolutely hopeless got no idea time to go elsewhere. #hopeless

@tescomobile just put my sim in my new phone that I’ve upgraded to but 4G isn’t working? Please help!

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10: 43 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10:37pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

@tescomobile Hey! Brilliant service, it just switched over. Took about 90 mins, your customer service is ace!

@tescomobile hi, just converted my Clubcard voucher to Tesco Mobile Rewards but voucher code not working. Please help

@tescomobile need help with my application for new contract which is currently on hold. Takes too long on hold when calling. Please DM me so I can give further details.

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

@tescomobile Can you call us on our free phone number 08000263374 so we can sort out the problem for the lady as she is very vulnerable

@tescomobile 5 phones down (family).... Answers please

@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

@1kayofficial @tescomobile @tescomobile quickly potential customer here

@tescomobile I'm UK resident in Tobago. Have a zero cap on bill. I can't make calls here so I'm trying to get £10 limit on bill. I know my user name. When I try to either put in what I think is my password or reset it I get Glitch message call 4455 but can't make calls. Help!

@tescomobile hi, I've got a charge coming on my next bill for data used outside my allowance, but I never went over the allowance last or this month. Can you help with this?

@tescomobile Ok well I’ve tried your chat thing it was a disaster. Took 20 mins from my workday to chat with “maria” who closed the chat before anything resolved and it said “how would u rate your service”? Will try again in evening but this is shocking service. Waitrose has no prob using DMs

@tescomobile It’s from another network to my new Tesco sim, the text said it’d be by 6 this evening but I just wanted to know what notification I might receive when everything is completed.

@tescomobile Hi it was something like : critical error, please contact customer service on ****

@tescomobile Hi just tried to redeem clubcard voucher using the code from my points and it came back with an error saying contact support, I tried the code again it came back with , code already used. Help please

@tescomobile having problems with texts and date no sending or connecting since 05.45 today.

@tescomobile hi I moved to a different network 2 months ago. I cancelled with Tesco and the bank but you're still taking money out of my account even though I am out of contract. Thanks for your help

@mccall_moe @tescomobile Come on @tescomobile *** yir finger oot. You guys are loaded..no need to steal fae the poor !!

@tescomobile - completely dissatisfied with the service I have received both via your pay as you go service and then subsequently your customer care chat and telephone service. Where do I have to go to lodge a customer complaint?