Tesco Mobile outages and service status in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle upon Tyne, England

The most recent Tesco Mobile outage reports came from the following cities: Sunderland.

City	Problem Type	Report Time
Sunderland	Phone	1 month ago
Newcastle upon Tyne	Phone	5 months ago
Newcastle upon Tyne	Total Blackout	9 months ago

Community Discussion

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Tesco Mobile Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  JH #FBPE 🇪🇺 🏳️‍🌈 (@TyneBridges) reported 2 minutes ago from Gateshead, England

  @tescomobile That doesn't help as my account isn't showing me the date it started or expires. Where do I get that info?

• 
  jonrl (@jonrl71) reported 29 minutes ago from Newcastle upon Tyne, England

  @tescomobile Ok. I've got my signal back. I'll change instore. Thanks.

• 
  Yvonne (@yanderson1981) reported 30 minutes ago from Annfield Plain, England

  Disappointment Went to up grade phone (16/4/) My account been debit twice( not small amounts). Informed due to a new computer process there was problems, but refunded in 7 working days. NO REFUND , called in store and will have to wait till mobile bill comes out @tescomobile

• 
  JH #FBPE 🇪🇺 🏳️‍🌈 (@TyneBridges) reported 31 minutes ago from Gateshead, England

  @tescomobile Still not response to this. Can you help me?

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zelda Hansen (@Zeldahansen) reported 1 minute ago

  @EE @ee I have already called them once and now I have to call them again @tescomobile customer service far superior which is why I have moved my other contracts over to them

• 
  kathy (@katzmm) reported 1 minute ago

  @tescomobile hi, I have been told from Monday I'd have service in 24hrs I still have none, I need my phone for work. Can someone please sort this before I lose more business over the weekend.

• 
  Chris B (@cbowtrafsol) reported 2 minutes ago

  @tescomobile The private message link doesn't work?🙄

• 
  Greg Jones (@Townfangreg) reported 3 minutes ago

  @tescomobile your delivery service is a joke. Apparently I have missed my delivery but having been in all day why didn't the door go? My phone has been broken for weeks and you haven't replaced it. Angry is not the word

• 
  clam (@clam70435692) reported 3 minutes ago

  @tescomobile you are disgusting my 90 yr old father has heart failure /dementia can’t make or receive calls for 5 days others on the same network can was told the phone mast is down but he also needs a new SIM card to resolve this but you are refusing to send him a new one

• 
  Sredna Rapmil (@SrednaRapmil) reported 7 minutes ago

  @tescomobile Becca, it's a case of computer says no from @tescomobile. Your colleagues refusing to reconnect me before May 12th. No explanation given and no consideration whatsoever of the impact of this on me. Absolutely appalling customer service from @tescomobile

• 
  Child of Alba 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ChildOfAlba) reported 8 minutes ago

  @tescomobile In common with others having this issue, I’ve uninstalled & reinstalled more than once. It works fine on my phone. Not sure there’s a reason to DM as it’s clearly a widespread glitch not specific to me. All I want to know is that you’re dealing with it.

• 
  Sam Horne (@SHN51989) reported 9 minutes ago

  @picklemonsterG @tescomobile Worst customer service I’ve ever received, I was due a call back after 24hrs, then 48hours, then within 3 days, then 5 days, then within 10 days.. still nothing. Excuse after excuse.. sky mobile much cheaper

• 
  montyniblet (@montyniblet) reported 12 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  💙❌𝐒𝐂𝐔𝐋𝐋𝐘 ❌💙 (@ScullyScully73) reported 12 minutes ago

  They've sent the DEBT back to you so you should respond or you'll be getting NAFF ALL @tescomobile Crap Service Ignored complaints Chasing a 79 year old for a DEBT YOU CAUSED being crap !!!! #TescoMobileAreSHIT #TescoMobileBullyingPensioners