Tesco Mobile Outage in Stanmore, Greater London, England

Morning @tescomobile , do you have a known problem in Central Slough with coverage, both me and another colleague had no service yesterday in and around the bus and train stations also happened one day last week, never had an issue before, be grateful if you could look into it?

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10: 43 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10:37pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

@tescomobile I am being charged £59 for 20gb a month and for a almost two year old phone, where I can buy iPhone direct from Apple and get a sim only deal for unlimited calls, texts and data for less than you are charging a valued customer, I don’t understand your pricing

@tescomobile hi, just converted my Clubcard voucher to Tesco Mobile Rewards but voucher code not working. Please help

@tescomobile need help with my application for new contract which is currently on hold. Takes too long on hold when calling. Please DM me so I can give further details.

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

A bit peeved at @tescomobile. Tried getting @MatthewCutmore4's PAC code online. No joy. Tried phone, no one answers. We have four contracts with you. It really shouldn't be this difficult to leave the network

@tescomobile 5 phones down (family).... Answers please

@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

@1kayofficial @tescomobile @tescomobile quickly potential customer here

@tescomobile Yes, they say my only options are the same as when I first got my tracking info - leave with neighbour, change to another weekday, or pay for weekend delivery. First option failed miserably, and the second two don't help.

@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice

@tescomobile how do you trust a company that changes its mind. I was told I would be compensated when my 5G went down, now today I'm told you're not going to be compensated...poor customer service, I regret changing providers..

@tescomobile Pity they don't pay out on there mobile sim promotions. Nightmare trying to get help.

@tescomobile how do you explain this, my dad's text from 18.40 has just come through. Wtf. There's clearly an issue

@tescomobile Hi Laura, I have sent you a PM with more information. I would really appreciate your help in sorting and speeding the issue up. I really don’t think I should have to keep chasing and re-do the order again.

@tescomobile That’s pretty poor and limits customer value in your products. Best shop elsewhere

@tescomobile My husband and I haven’t even received our phones yet and already experiencing a poor service. Starting to wonder if we were wrong to change networks. 😬

@tescomobile I currently have no service and it has been like this all morning so far. I need to be able to receive texts and calls for work, please can you help? I have already tried cleaning my SIM card.

@tescomobile found the 1 place in Scotland, I don't get signal. However still have first class reception all over!

@tescomobile Your website says if the password doesn't work to ask for another one, but each time I fill this in I don't get a message back from you.

@tescomobile This is a new problem