Tesco Mobile outages and service status in Prestonpans, Scotland

Problems in the last 24 hours in Prestonpans, Scotland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Prestonpans, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prestonpans, Scotland

The most recent Tesco Mobile outage reports came from the following cities: Haddington, and Edinburgh.

City	Problem Type	Report Time
Haddington	Phone	14 days ago
Edinburgh	Phone	2 months ago
Edinburgh	Phone	3 months ago
Penicuik	E-mail	4 months ago
Haddington	Phone	7 months ago
Dalkeith	Phone	7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Tesco Mobile Issues Reports Near Prestonpans, Scotland

Latest outage, problems and issue reports in Prestonpans and nearby locations:

• 
  Caroline Sutherland (@cars1808) reported 21 minutes ago from Edinburgh, Scotland

  @tescomobile any issues with the app today, keep getting error message

• 
  ● Susan Forgie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@DigitalSpirit1) reported 29 minutes ago from Haddington, Scotland

  Is anyone else in #EastLothian having trouble with their @tescomobile service? I've not had a network service since last night.

• 
  The Blueprint (@Blueprint_Bear) reported 32 minutes ago from Macmerry, Scotland

  @VintagePearlsx @tescomobile Agreed. They are the worst.

• 
  Pamela Ward (@mamboward) reported 44 minutes ago from Edinburgh, Scotland

  @tescomobile Well what to say... Husband's phone broken.. Under guarantee.. Void due to some sort of misuse... Excuse me in our mid 70s mega careful do not know how to get into the phone... Offered Tesco vouchers (thank you)... Replacing the mobile would be more appropriate..🤔

• 
  graham clark (@furryelvis) reported 59 minutes ago from Edinburgh, Scotland

  @tescomobile thats twenty more excruciating minutes waiting on hold by customer services only to be cut off by your operator. Cheers for that. You don’t deserve my custom

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  username10982 (@username10982) reported 6 minutes ago

  @tescomobile Hi, I am receiving emails claiming I owe money for an account I never opened. Suspecting it might be a scam, need help from someone.

• 
  A squirrel in a bunnet (@weeveebee) reported 6 minutes ago

  @tescomobile my partner has “used” all her monthly data in a week. It’s highly unlikely this could be correct as her data never runs out. She bought an add on as customer services were beyond poor. The data add is not working. She would tweet but… NO DATA. Can you please help?

• 
  montyniblet (@montyniblet) reported 6 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  gillian mary (@gillianwyatt601) reported 8 minutes ago from Quainton, England

  @tescomobile NO NO NO NO YOU ARE NOT LISTENING... I HAVE YOUR MOBILE APP... BUT YOUR LINKS ARE NOT WORKING... I NEED TO TOP UP MY PHONE FOR PITY SAKE!!

• 
  Blaximus Longwood (@CuddlerDuck) reported 12 minutes ago

  @Michell78492363 @tescomobile Terrible treatment. I'm cancelling my contract and going elsewhere

• 
  Glen Stevens (@nelgxs) reported 12 minutes ago

  @tescomobile been given a run around in your chat help. I am trying to place an order but for some reason it does not seem possible?

• 
  Gracie🐦 (@mydogisafreak) reported 12 minutes ago

  @tescomobile Unhappy customer here. Put old sim into new phone thinking it would would just sit there like the inanimate object it is. It's actually guzzled more than £10 overnight. This happened before and I'm not happy

• 
  picklemonsterg (@picklemonsterG) reported 12 minutes ago

  @tescomobile 2 weeks now and still Not ported over! If anyone thinking of moving to Tescomobile and uses online banking, Authenticator apps for work study etc. then please don’t use Tesco. Awful service and so inconvenient!

• 
  Ali. Me (@AlisonWagstaff3) reported 15 minutes ago

  @tescomobile Thursday another message saying data low. This is extremely rare for me!! Your CS didn't know why yet again, no advice given to me whatsoever from people who are supposed to be CS. I the googled why I had the message on apps 'background data' and there was the issue!

• 
  Theresa Bevan (@1pennysweet) reported 18 minutes ago

  @tescomobile I’ve been unable to connect to the mobile network all day - my children are on the same network with older phones and yet have no issues