Tesco Mobile outages and service status in Pocklington, England

Problems in the last 24 hours in Pocklington, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Pocklington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marie Hobson (@MarieHobson) reported 1 minute ago

  @ronanofficial @tescomobile Tesco Mobile’s ‘super helpful network’ is clearly helping me live off-grid 🙏📵 6 SIMs, store visits, chats… still no signal since Feb 28. Shame my disabled sister’s carers don’t accept smoke signals—any chance of actual help?

• 
  montyniblet (@montyniblet) reported 5 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Tom P (@tomnzr) reported 6 minutes ago

  @tescomobile Have clicked that link, and clicked on the web chat button, both on my laptop and on my phone and it doesn't work 👍

• 
  North & Midlands Racing Club (@NorthRacingClub) reported 7 minutes ago

  @tescomobile hi struggling to use online chat for last 2 days with a technical issue! Please advise how I can sort my issue?

• 
  Jeremy (@io_scores) reported 10 minutes ago

  @tescomobile There is an issue. It has been well over a week now. Can you please provide me with a timescale as to when this mast is getting fixed?

• 
  Saz The Crumb (@PikaSaz) reported 12 minutes ago

  @tescomobile tried to help a family friend who's in their 70s top up today, was told card payment wasnt working so brought the voucher. Your service kept directing us to download an app. He doesn't have a smart phone, so tell me how are OAPS meant to top up?

• 
  colinsmith50 (@colinsmith50) reported 16 minutes ago

  Dear @tescomobile your service is beyond useless

• 
  montyniblet (@montyniblet) reported 17 minutes ago

  @tescomobile Signal back on today but still lost 8 days in last month. TN56HN account 808724

• 
  G_OLD Man (@G_Old_M) reported 18 minutes ago

  @tescomobile I’ve just spent the first whole day in Evesham worcershire since buying the Tesco mobile contract - and all day no signal couldn’t listen to my podcast ,the radio nothing postcode WR10

• 
  Theresa Bevan (@1pennysweet) reported 21 minutes ago

  @tescomobile I’ve been unable to connect to the mobile network all day - my children are on the same network with older phones and yet have no issues