Tesco Mobile outages and service status in Perth, Scotland

Problems in the last 24 hours in Perth, Scotland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Perth, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adam (@DiscoveryAdam) reported 4 minutes ago

  @tescomobile raised a complaint on 29th January. Told 15 days for a reply. Still waiting and customer service chat people are utterly useless and can only suggest raising complaint again to see if that get a response! Are you serious? How do I escalate this please

• 
  Harry Kinder (@harry_kind32648) reported 5 minutes ago

  @tescomobile no service all day! Total black out?

• 
  colinsmith50 (@colinsmith50) reported 5 minutes ago

  Dear @tescomobile your service is beyond useless

• 
  Chiara Quinn MBCI (@ChjaQuinn) reported 11 minutes ago

  @tescomobile How can we speak to a technical person in Tesco Mobile as customer Service don’t have a clue and don’t understand what we are trying to say. It’s actually shocking

• 
  Smooth211 (@Smooth2111) reported 11 minutes ago

  @tescomobile can u help me I can't get through to you top up my mobile I tried 4455 but no network

• 
  montyniblet (@montyniblet) reported 18 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Marie Hobson (@MarieHobson) reported 19 minutes ago

  @tescomobile Are you able to follow me? As the link doesn't work and I think this might be why

• 
  Paul Sivyer (@PSivyer67284) reported 21 minutes ago

  @tescomobile is there a problem at Tesco mobile as I got 4 bars and showing 5G but I got no internet

• 
  Phil 〓〓 (@Kryfold_Sky) reported 23 minutes ago

  Now they've stolen my remaining top up balance of £9. Offered to transfer to new sim/tariff which failed. The shop was useless, customer service was barely understandable Indian/English. I give up. Whatever remedial action is taken it will cost me a lot more. @tescomobile

• 
  steven rothwell (@steven_rothwell) reported 25 minutes ago

  Can you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb