Tesco Mobile outages and service status in Okehampton, England

Problems in the last 24 hours in Okehampton, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Okehampton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carl Malkin 💙 (@CarlMalkin6) reported 7 minutes ago

  @tescomobile I don't have issues with your app, you do. It worked until the software update on the payment side of the app. I suggest you ask them to roll back the update to make the app work again. IT people cause these problems do they continue to get paid.

• 
  montyniblet (@montyniblet) reported 7 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Gracie🐦 (@mydogisafreak) reported 8 minutes ago

  @tescomobile have a Dept called, Additional Support Team (a bit like the SAS I imagine) They have done NOTHING to resolve a simple? issue. I am fuming here (because I've got eye hospital appts etc coming up and the contact me by text)

• 
  jiji (@ExecAsstJiji) reported 10 minutes ago

  @tescomobile I’m offered an upgrade to change a contract at not additional cost. No matter how many times I try to take advantage of this offer, it won’t work. About to quit your network. The offer must be fake! #tescomobile #tesco

• 
  jiji (@ExecAsstJiji) reported 11 minutes ago

  @tescomobile when your account reads your eligible for a free upgrade but the fraud department cancel your order any nobody send any communication #customerservicenot #notheldpful #tescomobile

• 
  Saz The Crumb (@PikaSaz) reported 12 minutes ago

  @tescomobile We tried calling 4488 but it kept redirecting to an automated message about using the app and then ending the call. So im not really sure how I was meant to help him

• 
  random (@kaye55) reported 12 minutes ago

  @tescomobile absolutely rubbish customer care got phone 3 weeks go won't charge and the customer service guy was useless and was mumbling to some one else while I was on the phone said they call me in an hour now they are closed .sort this

• 
  John Elsworth (@JohnElsworth) reported 17 minutes ago

  @tescomobile hello, my phone is saying emergency calls only and not registered on network, ive restarted, done a network reset etc. I cant receive a text to verify my tesco mobile app and this number im calling from teams doesnt work 03450330000 please help

• 
  Damian Wawrzyniak 👨‍🍳 (@ChefConsultant) reported 17 minutes ago

  @tescomobile Why should I remove my number from the public if this number was completely destroyed by you? You have switched off number which I have had for over 7 years and today, I was told to cancel contract with Tesco as ‘we don’t know how to fix it’ so best way is to cancel it!

• 
  Martitta (@MShazzzi) reported 18 minutes ago

  @tescomobile I didn’t have signal for whole month like the rest of my area due to o2 updates, been promised credits for no services and each time I contact the chat incompetent people ask me where do I experience issue. Sort this out please. Paid £113 for no service, unacceptable