Tesco Mobile outages and service status in Lancaster, England

Problems in the last 24 hours in Lancaster, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Lancaster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Julie Martin (@julesvb82) reported 3 minutes ago

  @tescomobile tried twice to order a phone. Each time the order has not processed, taken payment and refunded it, despite doing & passing a hard credit check. Tried to call today and have been cut off twice. Not the best example of customer service. Calls not picked up in store.

• 
  James Baker (@_JamesBaker92) reported 7 minutes ago

  @tescomobile why does 5G with full bars mean **** ALL. Very frustrating when phonecalls are constantly cutting off or not even connecting in the first place.

• 
  Blaximus Longwood (@CuddlerDuck) reported 10 minutes ago

  @Michell78492363 @tescomobile Terrible treatment. I'm cancelling my contract and going elsewhere

• 
  Webdy (@Webbdy) reported 12 minutes ago

  @tescomobile issues with my transfer to TM, did an online chat and was offered 1000 Clubcard points as compensation for the delay. When will they be added to my account? Thanks Webdy

• 
  Jill Collier 🟥 (@JillCollier16) reported 13 minutes ago

  Thank you @tescomobile customer services for ringing back (twice!) when you said you would. My phone had decided you were a spammer and wouldn’t allow the call until I put the number into my contacts, which took me a few minutes. You timed it perfectly. 👍

• 
  Ian (@iancharris) reported 14 minutes ago

  @HarrietSergeant @O2 I wonder if it is something to do with their systems? I am with @tescomobile and they piggyback on the O2 network and it is much more difficult than it used to be to top up.

• 
  Damian Wawrzyniak 👨‍🍳 (@ChefConsultant) reported 18 minutes ago

  Called @tescomobile to port my number from different network after signing contract, every day I’ve called customer service. Nobody have a clue why my mobile number is still not active. Today I found out, all Tesco mobile customer service offices are in South Africa! We pay UK prices and all customer care services are moved to South Africa!!! Why British offices are not operating? Paying UK prices and getting services from Africa… That’s absolute madness!

• 
  clam (@clam70435692) reported 18 minutes ago

  @tescomobile @1pennysweet My dad’s having the same trouble apparently the phone mast is down and it’s only affecting him as he has an old SIM card but they are refusing to send him a new one

• 
  Pete Carroll (@pcarrollmusic1) reported 24 minutes ago

  @tescomobile You are a mobile phone/telecomms provider. This was a speed test of YOUR service. Which is woeful.

• 
  Meathead (@danstephens2) reported 24 minutes ago

  @tescomobile do you supply tin cans and string as I would have an easier time contacting people that way than I am with your network