Tesco Mobile outages and service status in Hawkhurst, England

Problems in the last 24 hours in Hawkhurst, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Hawkhurst, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Hawkhurst, England

Latest outage, problems and issue reports in Hawkhurst and nearby locations:

• 
  Mark Harrison (@SnapperHarrison) reported 31 minutes ago from Royal Tunbridge Wells, England

  @tescomobile Simply the worst acting on any advert

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

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  kathleen dobbs (@kathleendobbs6) reported 1 minute ago

  @tescomobile this morning all I wanted to do was top up my mobile. Your customer service is dreadful. I used the top up number that would let me go through to do so. When with customer service I could move the phone to messages, they froze my phone, who are these people.

• 
  Jason Unsworth | Atmosphere Airlines 🛫🇬🇧🇹🇭 (@JasonUnsworthAA) reported 1 minute ago

  After getting a new 🆕 phone and iPad from @tescomobile recently the signal around Wisbech is non existent, I’ve put in my @EE SIM card today, actually getting two bars and a working signal, next to sign up to @Starlink tomorrow. 👍🏻💯

• 
  Ali. Me (@AlisonWagstaff3) reported 4 minutes ago

  @tescomobile I turned off the background data I had to find the solution myself!! Not once did your staff mention it!! Ridiculous

• 
  David Dickens (@ItsPlanZ) reported 6 minutes ago

  Hi. Since ui8.5 my phone is becoming unusable, very slow, buggy, apps not responding, syst ui not responding errors, apps causing other apps to force close, apps taking forever to load. All this is from ui8.5 @tescomobile

• 
  montyniblet (@montyniblet) reported 8 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Gordo52 (@Gordo5211) reported 12 minutes ago

  @BarbaraSutton15 @tescomobile I dumped, when they told it was my phone the problem, I got a Smarty sim... same phone no problems, 100% better

• 
  Bella Ciao (@Bella_Ciao_Free) reported 14 minutes ago

  @tescomobile are u having payment issue today as cant get my first payment through on the S25 ultra deal... We have the emails and have received the digital signature code but then get get told try again later... So, are there payment issues or no phone stock...Ta.

• 
  m n (@silsonit) reported 15 minutes ago

  @tescomobile Just tried to tell your customer services you’ve failed PCI , taking money out of my acct but not giving me an order number/ack , in fact an email to say please complete the order. Down 47.99 and no phone. Customer services just didn’t care. Reporting appropriately!

• 
  gillian mary (@gillianwyatt601) reported 22 minutes ago from Quainton, England

  @CarlMalkin6 @tescomobile I think we all should give up on Tesco Mobile and move to a much more reliable company !!+ I'm fed up with them and the issues I've had are causing my blood pressure to rise and doesn't help my anxiety levels!!+ whose willing to go elsewhere?!!+ IT IS BEYOND A JOKE !! 🤨🤔🙄😠😡

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  Richard (@Richardlewis31) reported 22 minutes ago

  @tescomobile @tescomobile this still isn’t sorted. Talk about the worst customer service I’ve experienced