Tesco Mobile outages and service status in Hawick, Scotland

Problems in the last 24 hours in Hawick, Scotland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Hawick, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sally F 💙 (@SallyF100) reported 5 minutes ago

  @tescomobile I have just called you to cancel my mum‘s contract, she has late stage dementia, has just suffered a huge stroke meaning she is no longer able to communicate. Your operator told me to log onto the app, which my mum does not have, and she then hung up on me. WTH??

• 
  Colette Houlihan (@Colly_wobbles) reported 7 minutes ago

  Asking @tescomobile If you don't see my credit applied, is this a fraudulent site? You're set up to pay for the online top-up service using your registered card, managed by Mi-Pay Ltd. Mi-Pay has collected the payment from your card.

• 
  Gladimir (@DrGladimir) reported 7 minutes ago

  @Samuel598335428 @tescomobile Bad bot

• 
  Ali. Me (@AlisonWagstaff3) reported 9 minutes ago

  @tescomobile Thursday another message saying data low. This is extremely rare for me!! Your CS didn't know why yet again, no advice given to me whatsoever from people who are supposed to be CS. I the googled why I had the message on apps 'background data' and there was the issue!

• 
  Chris Chambers (@ChrisChamb61755) reported 10 minutes ago

  @tescomobile Hello. I'm abroad and my phone doesn't work!

• 
  Scott Dixon (@scott_expert) reported 10 minutes ago

  @iona11011 @tescomobile Their problem, not yours. Your contract is with the retailer, not the courier. Under S29 of the Consumer Rights Act 2015, the goods remain at the traders risk until they come into your possession.

• 
  jiji (@ExecAsstJiji) reported 14 minutes ago

  @tescomobile I’m offered an upgrade to change a contract at not additional cost. No matter how many times I try to take advantage of this offer, it won’t work. About to quit your network. The offer must be fake! #tescomobile #tesco

• 
  Gladimir (@DrGladimir) reported 14 minutes ago

  @tescomobile I've recently signed up as a business customer. Got phone and service started, only to find out now call forwarding isn't supported... This is essential for businesses, and something I've literally never come across not being available on any phone plan. Shocking.

• 
  Emily G (@emble64) reported 16 minutes ago

  @cyclist13 @tescomobile Sounds like really poor service. My provider stopped doing top up support via phone so it is only via app/website. I wonder if the regulator are aware, the app issue and topping up issue seem like would be widespread problems?

• 
  Graham's RailwaySiding77 (@RailwaySiding77) reported 18 minutes ago

  @tescomobile I've been waiting unanswered in Tesco Mobile customer services queue for 52 minutes to just top up my mobile ! I am now looking at other mobile network providers as this level of service is unacceptable.