Tesco Mobile outages and service status in Builth Wells, Wales

Problems in the last 24 hours in Builth Wells, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Builth Wells, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob (@Timelord81r) reported 16 minutes ago

  @tescomobile can we use your phone abroad in Europe without any issues?

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  Chris (@geordiechris48) reported 17 minutes ago

  @tescomobile When are you going to give your customers Visual Voicemail (if ever)? You use O2’s network and they provide this service, so why don’t you?

• 
  Hot Dog Trainer (@ondineb) reported 17 minutes ago

  @tescomobile 1hour 5 minutes still being told to call back. I just want to lower the tariff for the remainder of the contract to something I can better afford. It's such a disgusting way to treat vulnerable people.

• 
  nicolajane (@NJB2874) reported 19 minutes ago

  Why do companies continue using DPD for deliveries. They never deliver on time. @tescomobile another day wasted waiting for a non existent delivery. #ShouldHaveBoughtElsewhere

• 
  Josh Breckell (@BreckellJosh) reported 20 minutes ago

  @tescomobile hi can I get some help/advice on my upgrade

• 
  Sredna Rapmil (@SrednaRapmil) reported 21 minutes ago

  @tescomobile Becca, it's a case of computer says no from @tescomobile. Your colleagues refusing to reconnect me before May 12th. No explanation given and no consideration whatsoever of the impact of this on me. Absolutely appalling customer service from @tescomobile

• 
  montyniblet (@montyniblet) reported 26 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Tom P (@tomnzr) reported 27 minutes ago

  @tescomobile Have clicked that link, and clicked on the web chat button, both on my laptop and on my phone and it doesn't work 👍

• 
  Mike W (@tete_blanche) reported 27 minutes ago

  @tescomobile I'm having issues with my handset, how do I go about resolving? It's it best to go on store

• 
  Jamie Imber (@Jayballzz23) reported 28 minutes ago

  @tescomobile why is your reception terrible everywhere I go? It’s becoming a joke now