Tesco Mobile outages and service status in Ballynahinch, Northern Ireland

Problems in the last 24 hours in Ballynahinch, Northern Ireland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Ballynahinch, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  UK_Grumble (@UK_Grumble) reported 6 minutes ago

  @tescomobile despite my upgrade not being delivered, umpteen phone calls, three webchats and countless requests you’ve still charged me double my rate for a ‘new’ phone I never received. If this ever gets sorted (doubtful) wave goodbye to a long standing customer 👋

• 
  Clare Roddison (@CRoddison) reported 7 minutes ago

  @tescomobile if you need a reliable network and have any vulnerable relatives and need to be available I urge you not to use this provider #telcomsombudsman

• 
  Claire Rowe (@MrsClaireRowe) reported 7 minutes ago

  @tescomobile why can’t I reset the password on y account? I have tried for weeks and it still says tech issues.

• 
  Jeremy (@io_scores) reported 9 minutes ago

  @tescomobile The mast must be down in Polegate. No 5G or even 4G for days. Can you advise exactly when my service will return please?

• 
  Scott Dixon (@scott_expert) reported 14 minutes ago

  @iona11011 @tescomobile Their problem, not yours. Your contract is with the retailer, not the courier. Under S29 of the Consumer Rights Act 2015, the goods remain at the traders risk until they come into your possession.

• 
  paisley jambo (@liz_c177) reported 17 minutes ago

  @tescomobile When I call it’s getting pasted the automatic service can’t remember my details for you to help

• 
  DJ (@royaloctopus_) reported 18 minutes ago

  Tesco once again boasting about signal in this area but I cannot load anything unless on wifi.. avoid using Tesco mobile at all costs people. Scam artists. @tescomobile

• 
  montyniblet (@montyniblet) reported 23 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Amanda Martin (@AmandaKMartin) reported 23 minutes ago

  @tescomobile @tescomobile - now been 5 hours of my day trying to sort. When I try to DM you, it doesn't work. What do you now suggest?

• 
  David Michael (@DaveML01) reported 24 minutes ago

  @tescomobile having problems with getting a decent internet signal on my mobile.