TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Thetford, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Thetford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oli Ashman (@OliAshman) reported 9 minutes ago

  It "kicked off" a little bit in the local @TSB bank this morning. A lady was complaining loudly about not being able to pay money in at the counter after being directed to use the machine, the guy at the machine was getting frustrated with it and ended up punching it! The queue were complaining amongst themselves about how the bank only had one window open. I kept quiet because I knew people wouldn't accept why it is like this in most UK businesses. People cost too much to employ, successive governments has made this more and more expensive so businesses have no choice but to cut staff. Most of the UK's current problems is down to staff and pension costs. The only way to improve this is: 1. Reverse the employers NI rise 2. Raise the age employers have to auto enrol and contribute to pensions for staff 3. Link minimum wage increases to inflation, capped at 5% and collared at 2.5% If the 3 measures above were enacted the UK would feel like it is improving as time marches on and in 10 years time the situation would feel a lot better.

• 
  Anaken Floodwalker (@arisp0gi) reported 9 minutes ago

  @TSB what’s going on now? Can’t access my account by app and web. Better announce if you are down instead of making your customers guess.

• 
  jack stearman (@jackstearman) reported 11 minutes ago

  @PCYintheCLE @TSB I could log in manually - but when Face ID wouldn’t let me do it

• 
  Sparky Shiny (@sparkyshiny) reported 13 minutes ago

  @TSB Unable to search in the app longer than periods of 3 months. That's ridiculous and pathetic because I don't remember the dates and therefore I'm unable to search that way. HELP

• 
  Mitch Mitchell (@gordonomicon) reported 14 minutes ago

  @TSB Hello. I received a letter from you confirming a change of address for someone who isn't me. I'm not even a TSB customer. Could you DM me to sort this out?

• 
  Richard Hein (@hein_richard) reported 15 minutes ago

  @TSB please provide an update on your app services, I can’t log in

• 
  Sparky Shiny (@sparkyshiny) reported 15 minutes ago

  @TSB Unable to search in the app longer than periods of 3 months. That's ridiculous and pathetic because I don't remember the dates and therefore I'm unable to search that way. HELP

• 
  Sparky Shiny (@sparkyshiny) reported 16 minutes ago

  @TSB Unable to search in the app longer than periods of 3 months. That's ridiculous and pathetic because I don't remember the dates and therefore I'm unable to search that way. HELP

• 
  E. J. Gill (@suzycoos) reported 18 minutes ago

  Just spent an hour trying to cancel a direct debit with @TSB because the help & images were absolutely nothing like where to actually find it on the app. Round and round in circles. Utterly useless. & ‘TSB’ bots wanting direct messages to ‘help’ ie scam can get lost!

• 
  Lawrence M-M (@prop_power) reported 22 minutes ago

  Wow @TSB support is so tightly wound around ai I have multiple issues to raise and it sends me a link to report an issue, where are the real human beings? When you do get a human, no notification they’ve messaged so they close the chat down! And tell you to start again!