TSB Bank

Is TSB Bank down in Thetford, Norfolk, England?

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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.

Problems in the last 24 hours in Thetford, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Thetford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

TSB Bank Outage Chart in Thetford, Norfolk, England 10/16/2025 15:55

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Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (24%)

    Login (24%)

  3. Website (16%)

    Website (16%)

  4. Transactions (4%)

    Transactions (4%)

Community Discussion

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TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

  • nitram74 LiveLifeToTheFull (@nitram74) reported

    @TSB credit card balance and transactions disappeared from online banking account, is this a technical issue being addressed or do I need to report it somewhere?

  • TezGO4 Tez (@TezGO4) reported

    @TSB 40 minutes on hold to fix a bank fault is quit a pisstake

  • lizzilillybet liz (@lizzilillybet) reported

    @TSB can you please explain how your branches haven't had working printers for 7days so I can't have a print out of my accounts?

  • Simo2810 Simon Kay (@Simo2810) reported

    @TSB am I going to have to confirm every purchase I make online now. I was trying to buy tickets for the theatre for a present this morning and when I went to confirm the app was down (or at least mine was) meaning I now have to try again and hope they are still there.

  • HockSam Samuel Hochausser (@HockSam) reported

    @TSB Now it’s working but can’t see my credit card details and I want to make a payment to it

  • damhack d͓̽a͓̽m͓̽h͓̽a͓̽c͓̽k͓̽ (@damhack) reported

    @TSB @LC48659273 Let’s be honest, your robo-reply is nonsense. All customers are affected on all platforms because your internal card services are broken and you have no ETA on when they will be fixed. After 2 hours of trying to get through on the phone I was finally told the real situation.

  • sally_chamness But First…Sleep! 🦥 (@sally_chamness) reported

    I’m so glad @TSB told me to call their switching line for support. So far they’ve picked up the line twice and I’ve sat and listened to their personal conversations for 20 mins with no acknowledgment of being on the phone and a third time they’ve picked up and hung up on me 😡

  • MartinHay14 Martin (@MartinHay14) reported

    @Inconsistant19 @TSB I have the same issue, can login but my credit card account doesn't show on either the app or the website.

  • Gorlinarian Howard Tyers BSc.(Hons.) Esq. (@Gorlinarian) reported

    @FrancesFinnShow @TSB Certainly less than five minutes for good, valued Customer Service. My biggest gripe is people/businesses who phone me and do not leave a message when I'm not able to answer the phone. Why did they phone me in the first place if they didn't want to talk??!!.

  • ClareHodgson11 Thelma Reynolds (@ClareHodgson11) reported

    @TSB spent nearly two hours trying to speak to someone yesterday regarding fraudulent transactions on my card. When I finally got through, no one could help as systems were down. I've tried again today ... but still in a queue. I need to speak to someone urgently.