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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Login (39%)
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Website (37%)
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Transactions (10%)
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Mobile App (10%)
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Transfer (3%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Burnham-on-Sea, Glasgow, Bolton, Bexleyheath, Sutton, Devizes, Farnborough, Gateshead, Bellshill, Hitchin, Porth, Birmingham, Islington and Ely.
| City | Problem Type | Report Time |
|---|---|---|
 Burnham-on-Sea |
Mobile App | |
| Glasgow |
Mobile App | |
| Burnham-on-Sea |
Website | |
| Bolton |
Login | |
| Bexleyheath |
Transfer | |
| Sutton |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Cal
(@callumhunter962) reported
@TSB a hope yous take this on even know ye won’t. yous have to be the shittest bank in the uk. never make anything easy for a customer
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John Howells
(@howells1967) reported
@TSB Your site is still not working...
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Claire Elizabeth
(@lillybet89) reported
@TSB can you please tell me the bank details I need to input to make a payment from another bank / card? I know with other banks it’s their details and then my credit card Number as the reference, just can’t find this on your website. #bankinghelp #creditcard #responsible
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Bill Marshall
(@spiderbill) reported
@TSB I've been trying pay my credit card bill for the last 3 days - keeps coming up with an error screen every time I get to the confirmation point. When will this be fixed?
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CountDuckula
(@FriedMarsBar) reported
@TSB I have also had issues with using my debit card. I tried to spend £10 at a post office and it was blocked. I have replied to the text multiple times and had no reply. Now I can't use my card. I can't deal with the phone due to disability.
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DJ
(@DJacko79) reported
@TSB Mornin is your online banking down ?
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Patricia Anne Rodger: pfullyPfizered, thank you 🐈
(@PortobelloPatti) reported
in addition @TSB and @financialombuds despite assurances that customers can call their branch of @TSB, there is only a recorded message directing customers to the website if you do. The website cannot respond to any questions about my PIN and if I call the credit card help number
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Velvet Thunder
(@MarcTracey1) reported
@TSB is the most utterly useless bank. I cannot believe customer service stops at 1630, what absolute joke.
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Lorraine Carter
(@LorrainePebble) reported
@TSB Is the app down? Again? not accepting my detail says it will lock account then when i try to reset it, it asks security questions i did not pick.
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Eva
(@eva_sheffield) reported
@TSB Your website seems down?
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Sarah McCarten-Williams
(@sarahmccarten) reported
@TSB I’ve opened an account with another bank. When I joined TSB you were great, but your customer service has gone down the pan recently.
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Longman Snr.
(@LilywhiteSimon) reported
@sarahmccarten @PostOffice @TSB You’ll need to contact TSB on this number and this number only - 0345 975 8758. The branch won’t still have it and your TSB branch won’t be able to help, but that is the number for their Post Office liaison. Hope it turns up for you soon!
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Mr C
(@chauhanv) reported
@TSB still not received my closure letter, @financialombuds help me as it's been 3 weeks and they are not helping me get to the point where I can escalate to you #poorservice
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Sarah McCarten-Williams
(@sarahmccarten) reported
@TSB IF I paid in a cheque to the post office yesterday. When will it appear in my account. Your website says today, but it is not there. I know the funds shouldn't be cleared until 23:59 tomorrow, but I thought I would be able to see it.
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Alice O Neill
(@Aliceoneill79) reported
@TSB terrible ye took away counter service. Blackpool machines all broke & no counter service. Shocking this is !.
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Sarah McCarten-Williams
(@sarahmccarten) reported
@PostOffice I paid in a cheque to you Wheatley Branch on Monday. It should have showed in my account on Tuesday. @TSB are saying that your branch must still have it, but they’re not allowed to look for it until Monday. Can you help?
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Ciro
(@ciro_dsm) reported
Hi @TSB , I’ve been trying to pay my credit card but every time when I select the option, the app closes automatically. I also get an error message using internet banking on my laptop. Is there a technical issue going on? Are there other ways to pay? Thanks
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Ian ✌️
(@amgrumpy) reported
@TSB problems with apps again phone and pad.
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Juicy345
(@Juicy3451) reported
@TSB I'm being told i have no internet connection when i click on this link, thats mobile and desktop site
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Mahfuz Munir Khan PT
(@Maf_ElGerrardio) reported
@TSB Yes, I've managed to sort it out in branch. The issue is your colleague told me on phone that you can search for the direct debit indemnity form online, using the search tool. However, it's might be available online but doesn't come up in the search tool!
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Graham Beaumont
(@GrahamBeaumont) reported
@TSB help. You sent a text saying to contact you then you won't speak to me as you have my old number. Clearly you have my new one as I just got a text please contact me.
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Grego Farray
(@GregFarray) reported
from
Eltham, England
@TSB I'm having problems contacting you and waiting for transfer please help
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heather dawe
(@heatherldawe) reported
@tsb I am trying to pay some business invoices online. Have been trying for two days now and it’s not working. Please explain why? It’s frustrating and embarrassing not to be able to do this!
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sally
(@DasmamaSally) reported
@brouganellis @TSB Apparently the problem is if you are going through Chrome? I went through Microsoft Edge and it worked. Wonderful when it works, nightmare when it doesn`t
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JB👑
(@jboyle_x) reported
@TSB what ******* chance you got to speak to someone when every ******* option in your automated service says sorry not available
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Brougan Ellis
(@brouganellis) reported
@TSB Sent a DM thanks. Can someone help me ASAP I haven’t been able to get in for 4 days now
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Nicki Philip
(@spindriftdiver) reported
@TSB I’ve sent you a DM. Been trying to contact you regarding account for 3 days! Isn’t there enough customer service available???
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sally
(@DasmamaSally) reported
@TSB problem is with Google chrome, went through Microsoft Edge this morning and after some fiddling about, finally got access to my account
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Samantha
(@Samanth24857527) reported
@TSB mobile app down again!!!? Has asked me for my log in details but not receiving the OTP so I can’t get into my accounts 😤😤 this is beyond a joke how often this happens!
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shazreid28
(@shazreid28) reported
@TSB trying to do online banking but not accepting part of my log in details ?