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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (44%)
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Login (24%)
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Website (17%)
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Transactions (7%)
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Transfer (7%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Newcastle upon Tyne, Stockton-on-Tees, Northampton, Edinburgh, Acton, Stowmarket, Cosgrove, Dunfermline, Chelmsford, Chesterfield, Kingston upon Hull, Middlesbrough, Catford, Saffron Walden and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Mobile App | |
| Stockton-on-Tees |
Mobile App | |
| Northampton |
Mobile App | |
| Stowmarket |
Website | |
| Dunfermline |
Mobile App | |
| Chelmsford |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Maxine
(@maxxam880) reported
@TSB How can you make payments from your account if you can’t log in?
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angdaff
(@angdaff) reported
@diburrows @TSB Hi.,Santander down too grrrr
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kezney
(@kezney13) reported
@TSB I’ve just managed to sign into online banking on my phone. Switched off the sky WiFi and used my phones mobile data (3 mobile) - can sign in this way.
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barry thompson
(@bazthomp) reported
@TSB In all fairness I rely massively on WiFi where I live because the reception of my phone provider is terrible this just couldn’t happen at a worse time we have 2 young children to get ready for there christening and not being able to pay people is embarrassing to say the least
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Michelle Rae
(@Michell28847505) reported
@TSB Both Mobile Banking and your website are down I have tried with Mobile Data as well as wifi and get an error code
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Susan McGhee
(@SusanMcGhee123) reported
@TSB I’ve now managed to log in, thank you. I am on sky broadband but it wasn’t down and I could access all other sites and apps, just TSB I had issues with.
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Stephen Hall
(@stephen2876) reported
@TSB A little more detail might be helpful. Such as which ISP(s) is/are affected. What other organisations. If the issues are location based etc. If not here then (in more detail) on your service status page.
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Anne Mc
(@annewmc) reported
@John170277 @TSB It is a Sky issue but only affecting those services connecting via particular DNS severs. Sky have acknowledged the issue to JISC who provide internet connectivity to universities.
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Rebecca Fox
(@becthefox) reported
@TSB It's sky Internet causing a problem. Turn WiFi off and use mobile data to access your app. Hope this helps someone.
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Syed Aun Mohammed
(@AunMohammed90) reported
This is becoming quite tedious now @tsb . Your app hasn't been working all morning...
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Art_Fashy
(@art_fashy) reported
@craigveigh @TSB The bank services are working chief, it's ISP issues. Good to see you still interact with them after you've closed all your accounts tho 👍
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john lawless
(@john1002uk) reported
@TSB Stopped using TSB about 16 months ago, never had any further issues
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John James
(@John170277) reported
@annewmc @TSB It can’t be sky internet fault cos I can access my other 4 accounts no problem
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Andy Dowling 💙💛
(@dowling_andy) reported
@TSB Christ some of the replies on here. Its an ISP issue not the banks. TSB, First Direct, HSBC all down at the moment. Looks like it's Sky.
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Steve Montgomery
(@monty67) reported
@TSB That maybe so, but you cannot access the account to move money, every other bloody month, somebody needs to be accountable.
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Art_Fashy
(@art_fashy) reported
@stephen2876 @TSB TSB systems are working. They would not publish planned roadworks (unless directly outside a branch) same as they would not be expected to check and publish every inbound route to their services. As I ask, how would they determine outages on systems they don't access or control
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Ems X
(@ems98x) reported
@amgrumpy @TSB The issue is with Sky Broadband unfortunately!
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Carole Davidson
(@CaroleDvdson83) reported
@bazthomp @TSB The mobile app is not working.😡
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Anne Mc
(@annewmc) reported
@John170277 @TSB t is a Sky issue but only affecting those services connecting via particular DNS severs. Sky have acknowledged the issue to JISC who provide internet connectivity to universities. See @jiscmi
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Grant Taylor
(@rev9of8) reported
@dowling_andy @TSB Yep. Sky (and Sky-backed/based ISPs such as NowTV) appear to have a major DNS issue. One workaround is to point your DNS at Google's DNS servers (8.8.8.8 and 8.8.4.4) if you know how.
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Suhana Samsudin
(@ayam_jihad) reported
from
Edinburgh, Scotland
Internet and mobile banking down. Try to login several times. Block and try to re-register but couldn't due to details.. Ottokeee?? @TSB
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Carl
(@Carlo14601) reported
@TSB This is @SkyUK as they have a DNS routing error, est within 2 hours fix time.
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Anne Mc
(@annewmc) reported
@TSB Not TSB’s fault this time. Sky is the culprit. Lots of banks and UK universities affected. It is a DNS issue.
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Ross Pickles
(@rossuk666) reported
@dowling_andy @TSB Correct. Sky have a notification on their web site "Online Banking services are currently experiencing technical issues. We are currently urgently investigating the issue." HSBC works fine on my PC but that's no consolation for those that need to use the app.
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Art_Fashy
(@art_fashy) reported
@stephen2876 @TSB How will TSB know which ISP's are affected? And why would they write about competitor issues?
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Scottish Homer
(@scottish_homer) reported
If you are having problems this morning using #SkyBroadBand if you have a VPN installed this fixes the issue. @TSB is the issue the App or #SkyBroadBand
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Stephen Hall
(@stephen2876) reported
@art_fashy @TSB In order to know how to respond to a given situation, you need as much information as possible to make an informed decision. When there are issues, whatever the source, it should be a simple common curtesy to keep your customers as informed as possible.
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confirmstatushere
(@confirmstatush) reported
@TSB I am unable to access your services via my mobile, different broadband provider to my network provider, able to get onto TSB site on a laptop… I suspect this is a TSB Issue as opposed to ISP issue.
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Charlotte Purdy
(@CharlottePurd13) reported
@TSB Hi Lesley It appears to be working now. At the time, it was showing that my card couldn’t be processed and I wasn’t able to access my online account either. Thank you for your quick reply.
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JC
(@j1patrick) reported
@TSB hi I’m trying to get through to your fraud team and I’ve been on hold for ages. Can you help me?