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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (50%)
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Transactions (25%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Preston, Glasgow, Blackpool, Farnborough, Bridlington, Manchester and Southend-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Transactions | |
| Glasgow |
Mobile App | |
| Farnborough |
Mobile App | |
| Bridlington |
Mobile App | |
| Manchester |
Website | |
| Southend-on-Sea |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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James Exton
(@accesstheglobe1) reported
@TSB in the process of switching to this bank. Very disappointed with customer service. Payment to another UK bank is under review, but have been waiting over 2hrs for someone to contact me. Will anyone from Tsb reply on Twitter???
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Aa Ti
(@AaTi1983) reported
@TSB I called to the Business Banking team and went to the branch but no body did not response , they just told me we don’t have idea what’s happen, cause this issue my business was damaged because my money is blocked on TSB without any reason
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Mr. Kiwi
(@MrHilariouskiwi) reported
@nicholasphilp Yes. I got shat on after many years of good customer banking with BNZ so moved my accounts to @TSB and @KiwibankNZ
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NellumNai
(@NellumNai) reported
@TSB Why isn't that anywhere on your website then? I googled "TSB credit card ways to pay" and that isn't listed. What a faff.
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Muhammad fikri
(@fikri_atenk) reported
@LclCars @TSB So sorry about that, Try messaging ferdycords3 on instagram their team can help you
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No Added Sugar Baby 🍬
(@SmartassShannon) reported
from
Tottenham, England
The @TSB Tottenham branch customer service is absolutely shocking!
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Man In The Moon _2
(@ManInTheMoon_2) reported
@TSB You have a problem with protecting the customer's personal data. I called today to cancel a card and was told that my current address is not the address registered on my account.
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Thomas Barnes
(@Thomas_Barnes_) reported
@TSB had a text to say my switch failed. Tried to call the number but says closes at 5; yet the website states 8? Which is it?
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Helen Woodward
(@HelenWoo83) reported
@TSB Yes this morning but every single weekend it’s the same story TSB app is having essential maintenance. Surely the fact it’s every weekend someone must realise it’s not fit for purpose and you’ve a lot of angry dissatisfied customers. There was no warning it was going to be down
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Terry White
(@DemonDoughnut) reported
@ian_mcnicholl As 35% of victims are male, this is unrepresentative It would be most helpful to indicate to male victims that the service is available to them as well I hope you might address this @TSB
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Jean Philadelphia
(@JeanPhiladelph2) reported
@TSB Have you changed your log in page recently. Looks different!
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Man In The Moon _2
(@ManInTheMoon_2) reported
@TSB I have a voice recording of the entire conversion. You may wish to hear it before I make it public. This is now the service I expect from a company allegedly taking care of my money.
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Carly Lyall
(@carlylyall) reported
@TSB Unfortunately we couldn’t make the full payment so had to ask family to do some of it - despite the block being taken off several times your team, they couldn’t get to the bottom of it. 3 hours later and a huge inconvenience!
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NellumNai
(@NellumNai) reported
@TSB NOPE. STILL on the phone with the advisor trying to make the payment. Capital One: log in on app, enter card details, enter payment amount, click pay. DONE. TSB: 45mins on the phone trying to do the same thing. AWFUL service.
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Brittany Houston
(@Houston_Britt) reported
@TSB That's a terrible re-skin of your old asset "Love thieves"
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Jake
(@_thejakeJIGSAW) reported
@monzo When i link my @TSB accounts Sometimes it'll stay on 72 hours, other times 24 hrs before expiring, is there any issues your side causing this? TSB have reported it
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kairo
(@j03kjqngv15xx) reported
@Katyag15 @TSB Send a dm to @Robert_help_D for help!!!
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Peter Elliott
(@peterelliott71) reported
@TSB non-customer here trying to speak to you on the phone. Impossible. How can I speak to your Livingston branch?
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Man In The Moon _2
(@ManInTheMoon_2) reported
@TSB Follow-up... Not only is this a concern viz my direct banking issues, this is an issue with my @Experian_UK credit score which had been dropping in recent weeks, despite there being no action.
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🏳️🌈Daniel Matthews🏳️🌈
(@DanielDm27) reported
@TSB I’ve been a customer with your for 20 years. But you don’t feel the same anymore. You weren’t there when I needed your support the most and I just went into one of your branches and the friendliness and closeness has gone. Might consider changing banks soon
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Debbie L
(@Girl_Remastered) reported
@TSB please explain why, when I have authenticated to the TSB app using my face, you continue to cause issues when I use the BP app to pay for fuel at the pump? Sometimes you block the transaction entirely. Utter madness when my actual FACE has been used to authorise payment
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Carly Lyall
(@carlylyall) reported
Despite the call handlers being very pleasant, terrible service from @TSB this afternoon - 3 hours trying to make a payment despite giving notice on Tuesday!
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Y
(@YvonneLB4) reported
@TSB been trying to open monthly saver since lunchtime today .....repeated message advising service temporarily unavailable, is this a known problem across the whole site?
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Debbie L
(@Girl_Remastered) reported
@TSB Thanks, I will do that. If I have used my actual physical face to approve a transaction via an actual physical phone in my possession I don’t then expect to keep being inconvenienced by payment declines. Its a farce and a poor customer experience entirely
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Mark Higgins
(@MarkHig19435972) reported
@TSB I can't give you a foreign number to ring me back in relation to my mortgage. I can't login to my account because I need to register a new number...help.
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Stevan haswell
(@stevanuk) reported
@TSB what a pile of shite your customer service is totally shocking
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Jase O'T
(@Jase_OT) reported
@TSB no one from your Leytonstone branch ever answers the phone. When I use your chat service, it tells me to call my local branch ….. which is Leytonstone. I am going around in circles, is there a human employed @TSB who can help me please? 🙏
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Jim Culverwell Premises Mentor
(@CulverwellC) reported
@TSB How about what's the name of the body that sets interest rates at the Bank of England? Not the monetary pricing committee, as your business colleagues persist in telling me, despite me pointing out the error.
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NellumNai
(@NellumNai) reported
Trying to make a payment on a @TSB credit card when you don't have a TSB account ... *******, that'll be getting cut up when its paid off ... what a **** about!
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lewis winsper
(@lewiswinsper1) reported
@TSB not everyone wants to use the self service machines. Stop trying to force it on us at every interaction - especially if I'm the only customer in the bank. Sometimes just accept its quicker and we prefer to use the counter