TSB Bank

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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.

Problems in the last 24 hours

The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

TSB Bank Outage Chart 07/30/2025 08:35

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Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

  1. Mobile App (38%)

    Mobile App (38%)

  2. Login (26%)

    Login (26%)

  3. Transactions (15%)

    Transactions (15%)

  4. Website (13%)

    Website (13%)

  5. Transfer (8%)

    Transfer (8%)

Live Outage Map

The most recent TSB Bank outage reports came from the following cities: Aberdeen, Newcraighall, Welwyn Garden City, London, Portsmouth, Llanfyllin, Blyth, Taunton, Bolsover, Manchester, Birmingham, Huddersfield, Wolverhampton, Machynlleth and North Shields.

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City Problem Type Report Time
United KingdomAberdeen Mobile App
United KingdomWelwyn Garden City Mobile App
United KingdomLondon Mobile App
United KingdomPortsmouth Mobile App
United KingdomLlanfyllin Mobile App
United KingdomBlyth Mobile App
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

  • BoabSideshow Axel F 🤠 (@BoabSideshow) reported

    It's virtually impossible to deal with the @TSB bank. Trying to sort something very important out regarding my elderly, ill father but nobody EVER answers the phone in the branches. As soon as this issue is resolved I will be closing my accounts with them instantly! #useless

  • dangriffin37 @DanGriffin45 (@dangriffin37) reported

    @TSB your app is probably the worst banking experience ever when it actually does work, currently unable to access my account and unable to reset my access, regretting switching business to you

  • tammymayes1 tammy mayes (@tammymayes1) reported

    @ViTo_DEE91 @santanderuk @TSB I know what u mean my money normally in by 10pm its now 12.30am n my money not in n I have bills to pay. !! Not on and nothing on there website to say there is a problem!!

  • usualsuspect448 Chris | xSUSPECT (@usualsuspect448) reported

    @TSB Please fix the app for the second time i can't login in due to authentication error. I can login fine on the internet app. This is the 2nd time in 2 days this has happened

  • DavidTr02147043 David Traynor (@DavidTr02147043) reported

    @TSB your app is just the worst.. constantly have to reinstall it and it just stops working again

  • Beleza_Rach Rachael Santangelo (@Beleza_Rach) reported from Newcraighall, Scotland

    @TSB you've ignored our requests in June sent via email to your customer relations to look at our complaint again. We have now approached the financial regulator and today I've sent complaint to your chief exec

  • Beleza_Rach Rachael Santangelo (@Beleza_Rach) reported from Newcraighall, Scotland

    So again @TSB have declined my granny's weekly @Morrisons delivery because they think the activity is suspicious. Pro because yesterday she renewed her @tvlicensing. It blows my mind a high street bank treats a 92 year old customer with enough to buy shopping 1000 x like this

  • TonyDra61431085 Tony Drake (@TonyDra61431085) reported

    @TSB 189th time of asking,is legal for you to send default notices to a address where I've never lived at or registered with you. What action has been taken against the rogue employee working in your customer relations team

  • Hafsaaaaa__ Hafsaaaaa (@Hafsaaaaa__) reported

    @TSB is there a reason a new card was sent out to me without my knowledge or request? Card doesn’t expire until 2029 and now it means I’m going to have to update debit card payments everywhere that go out on a scheduled basis. Oh, and chat service on the app doesn’t work

  • Mark27835644277 Mark o'connor (@Mark27835644277) reported

    @TSB customer service on the phone. ******* ****.

  • MrWayneGarton Wayne Garton (@MrWayneGarton) reported

    @MattRayns @OfficialAlgie @TSB I was there when Lloyd’s took over TSB to get their real-time system compared to what they had with everything updating over night. Was an absolute nightmare when an Ex TSB customer came into a Lloyds with only a passbook…

  • OfficialAlgie Algie..x (@OfficialAlgie) reported

    @MrWayneGarton @TSB @MattRayns I'm a luddite... I find Monzo and Starling perfect for me... no high St... or phone number... so not for everyone... but having those two suit me down to the ground... The Landlady's had Halifax forever... and wouldn't change...x

  • jrmhaig Joseph Haig (not a parody) (@jrmhaig) reported

    @TSB Is there a problem with mobile banking? I have tried logging in three times and I am yet to receive the one-time password on my phone.

  • pw74ebo Paul74 (@pw74ebo) reported

    @TSB Nearly 40 years with bank and with Santander buying you over its time for me to change banks! Had nothing but awful service from Santander! Your loss!

  • b3n5_ b3n5 (@b3n5_) reported

    @TSB You're live chat isn't working - I need some help pls

  • 6pmIsWineTime Maz Scotland (@6pmIsWineTime) reported

    Seems to be more issues @TSB online banking this am. When will service improve?? #CustomerService #CustomerSupport

  • Meet_Cleaver Mr. Misanthropic (@Meet_Cleaver) reported

    @TSB New customer. Initial problem with the app. Account now open thanks to a video call. App is awful. You get no notifications. Of 3 payments from her account today (5 hours ago) only 1 has gone through yet the money has gone from her account. Zero support from the developer 😤

  • enellefj Taşa (@enellefj) reported

    @jollux_ @TSB Having the same problem. Did you ever get this resolved??

  • SoupySoupySue Soup Dragon (@SoupySoupySue) reported

    @santanderuk @TSB Is Santander down at the moment? I can't log on to online banking and my card won't work on the chip or with the pin. Either in a shop or at a cash machine.

  • turnerslad1 Andrew Turner (@turnerslad1) reported

    @TSB I would like to launch a further conplaint, but i am unable to as i am blocked from the app and cannot access my banking, can you lodge a complsint for me please

  • denawood1991 Woody (@denawood1991) reported

    @TSB getting there is something wrong with your app again!! Told me to reauthbthe device I did and wouldn't recognise passwords setup internet banking again and it's still not working!!

  • KrisNewman4 Kris (@KrisNewman4) reported

    @TSB got a refund cheque from you. Your app doesn’t scan your own cheques 🙈 Uve closed all branches near me so 30 mins each way minimum for £11.38. Called ur helpline, asked to enter last 3 security digits of my card. I don’t have my wallet as I use Apple Pay. Any help?

  • II_BANDOS_II Road To Comp! (@II_BANDOS_II) reported

    @TSB are such a **** bank. Terrible customer interaction, their banking app is awful and they just cause nightmare after nightmare.

  • jollux_ 🌈 Daisy 🇪🇺 (she/they) (@jollux_) reported

    @TSB I can get onto online banking absolutely fine, it's only the app which has the issue. It's now stuck on the processing screen after reinstalling again

  • jollux_ 🌈 Daisy 🇪🇺 (she/they) (@jollux_) reported

    @TSB your app is constantly stuck on the "securing your device" screen. Can't access my account. Android, yes I've uninstalled and reinstalled it. Help?

  • AaronParekh Aaron (@AaronParekh) reported

    Just how shocking is @santanderuk customer service in the consumer finance complaints team! So many promises but nothing ever materialises...next stop the financial ombudsman! Good luck @TSB

  • JudeScott2 Judy Scott (@JudeScott2) reported

    @clairemenlove @santanderuk @TSB I’m going away tomorrow so not sure what I will do if it doesn’t arrive today, doesn’t help that the postal deliveries are sporadic around here

  • turnerslad1 Andrew Turner (@turnerslad1) reported

    @TSB just had another fraudulant call about activity on my account… luckily i realised it was a scam… but im still going to have to take a morning off work to go into branch to make sure and to block the credit card i never ordered or wanted

  • turnerslad1 Andrew Turner (@turnerslad1) reported

    @TSB 40 years customer with tsb paying £10-£22 a month in fees (average £15) thats £7400, and the level of customer service i have received over fraud is a disgrace… im so disappointed

  • StaceyGriff2 Stacey (@StaceyGriff2) reported

    Honestly, @TSB customer service is shocking! Had over £200 stolen from my account, so I’m obviously panicking and the lady was nothing but rude! I still have no answers of when I’m getting MY money back that has been fraudulently taken!