TSB Bank status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

• Transactions (43%)
• Mobile App (29%)
• Login (29%)

Live Outage Map

The most recent TSB Bank outage reports came from the following cities: Cumbernauld, Milton Keynes, Coventry, and Slough.

City	Problem Type	Report Time
Cumbernauld	Login	1 month ago
Milton Keynes	Mobile App	2 months ago
Coventry	Transactions	2 months ago
Slough	Mobile App	2 months ago
Newham	Mobile App	2 months ago
Wolverhampton	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Martinf68 (@Martinf683) reported 2 minutes ago

  @idonttwit2 @Ginger_Tucci @TSB I've not had any issues with the sanny app. Halifax is ok so is nationwide

• 
  Diana (@BohoD1ana) reported 4 minutes ago

  @TSB Done, buffering to load then says Oops. That didnt work. We cant access your account right now. Wait a moment and try again. It does this with both WiFi and with mobile data. I'm not the oly one, please can you check your end for reported problems with the app?

• 
  alex martin (@jammyjennypokes) reported 6 minutes ago

  @TSB Hi, you have blocked my card and your shiny new automated system has broken. I have spent 3 hours calling your CS teams and not yet got through to fraud. This is a joke of a service, please contact me.

• 
  Matt Smith🐀 (@Yuluthu) reported 12 minutes ago

  @TSB trying to scan a cheque on my phone, it'd be nice if your garbage app could read anything properly or not crash when I assumingly finally get a photo it doesn't hate

• 
  JDub🏴󠁧󠁢󠁥󠁮󠁧󠁿✊🏻🇬🇧🇺🇸🇮🇪🇦🇺✊🏻 (@GitNo1Baby64) reported 12 minutes ago

  @santanderuk @TSB @santanderuk SORT YOUR CHEQUE DEPOSIT FROM PHONE ISSUES, THE SCANNING NEVER FKN WORKS!!!!!!

• 
  Skała (@Skalaprp) reported 13 minutes ago

  @emmah80 @TSB Having same issue

• 
  Sophie (@Sossie26) reported 15 minutes ago

  @TSB is there a problem with logging into accounts? I keep getting error messages on the app and online that won’t let me login.

• 
  Ⓦⓘⓛⓛⓘⓐⓜ 🚂 (@williammt) reported 18 minutes ago

  @TSB ..has caused is awful. Basically been made out 2b some sort of scam artist or fraudster by ur supposed CS team - complete and utter lack of empathy or understanding. This cud of been resolved quickly via several diffrnt routes but instead Ive been left with silence and worry 2/2

• 
  Sharon mckay (@martell0507) reported 18 minutes ago

  @TSB why have you gone ‘ block the card’ mad ?? I know you have to be anti fraud but your settings need changing . I get my card blocked on almost every credit card transaction and now my daughter on her current account debit card ! Time to change banks

• 
  MBUR337 (@MBUR337) reported 20 minutes ago

  These customers paying well over their current minimum payment terms if you are a @TSB customer, and you follow the terms in one of these letters you will be forced by @TSB to place yourself In persistent debt with TSB rather than being a good paying customer you will then be 2/

• 
  funtime 67 (@errolf67) reported 20 minutes ago

  @TSB @JFoxleyBrookesx Tsb, yer app sucks ***. Constant problems with connecting, transfers, saying no internet, same auld shite all the time. Been with yous over 34 years now. Can't see yous getting to 35

• 
  Etienne (@EtienneJS) reported 20 minutes ago

  @TSB may I ask why your app is so terrible that it defaults to the 4th of June 2015 as a birthdate when one is trying to log in with a new phone? Absolutely shocking customer experience.

• 
  Phillip Lloyd (@PhillipLL) reported 21 minutes ago

  @TSB OTP not working to log in to online account

• 
  Jonathan SC ن Esq. (@jonathansc) reported 21 minutes ago

  @santanderuk will your purchase of @TSB result in yet another round of bank branch closures and customer inconvenience and empty units on high streets ? @paullewismoney

• 
  Sid Murphy (@sidmuff) reported 25 minutes ago

  @TSB Alas, Beth... the issue persists.

• 
  Tina Joanne (@TinaTribe1) reported 30 minutes ago

  @TSB Tried to access app but unable to. It says I'm not connected to the internet. Any idea how long will this outage last?

• 
  Lucy Dorrington (@TheParentGame) reported 31 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  Minter79Man (@Minter79Man) reported 32 minutes ago

  @tsb App and website down, no way to confirm payments have gone out, any ideas when whatever issue it is this time will be fixed ?

• 
  Paschal Ochang (@pascosoft) reported 40 minutes ago

  @TSB The person I spoke with has no idea of how the payment system on the uk government website works and now she is telling me they will cancel my card. This is the second time you guys are canceling my card in a space of 1 year.

• 
  Ⓦⓘⓛⓛⓘⓐⓜ 🚂 (@williammt) reported 42 minutes ago

  @TSB ...another day with no acknowledgement of my complaint, no letter to acknowledge, no email to acknowledge... When is this issue going to be resolved and an apology for your useless service given??

• 
  Mike (@MikeJon56557621) reported 43 minutes ago

  @TSB app still not working.

• 
  FootballxSociety (@FootballSoc_) reported 44 minutes ago

  @TSB @emskij1976 Same here can't login

• 
  Michelle Cook (@MCOOK73) reported 45 minutes ago

  @TSB account not working AGAIN seriously I’ve never known a bank to go down so much bloody frustrating 😡

• 
  Ⓦⓘⓛⓛⓘⓐⓜ 🚂 (@williammt) reported 47 minutes ago

  @TSB what's going?? I raised a complaint last week, eventually got a reference number yet no acknowledgement via email that my complaint has been logged or even properly recorded?? Everyone I've spoken to doesn't seem remotely bothered or really interested - terrible service!

• 
  Mareesham (@Mareesham) reported 47 minutes ago

  @TSB No it hasn’t, I still can’t access it!!

• 
  Elliot Eastwick’s World Famous Hot Sauce (@WorldFamousHot1) reported 48 minutes ago

  @TSB The app freezes. Constantly. And has done for the past 3 years even after updates and new phones. It’s ****. You know it’s ****. You’ve done nothing about it.

• 
  Rebecca Catherine Viner (@Beckiviner) reported 55 minutes ago

  i am seriously struggling with the @TSB issue. you wouldn't let me change banks and forced me to be cut off for staying!!!!!!!!!

• 
  Revatron (@D_Revatron) reported 56 minutes ago

  @TSB another ‘first of the month’ and another online banking outage. It’s bills day. Pay day. Money needs to be moved. How can this keep happening? Sort your IT out.

• 
  jamie robertson (@pinkjockalypse) reported 56 minutes ago

  @TSB Now, for the 2nd time this year I find myself unable to log into the app bacause it is 'unable to authenticate' my login. Please explain why this is happening repeatedly and why despite a promised investigation I received no results or an explanation from TSB.

• 
  NUFC (@nufcscot) reported 58 minutes ago

  @TSB @JJBmufc Lesley , when you try and log in there’s a message telling people you are aware app is down, you’d think they would have let you know !