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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (40%)
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Website (24%)
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Transactions (16%)
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Login (15%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Dundee, Peterborough, Athlone, Bushey, Gainsborough, Edinburgh, Cupar, Glasgow, Lincoln, Cardiff, Kingston upon Hull, Kilbirnie, London, South Shields and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Dundee |
Transactions | |
| Peterborough |
Login | |
 Athlone |
Website | |
| Bushey |
Transactions | |
| Gainsborough |
Login | |
| Edinburgh |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Wakey Warrior
(@WakeyWarrior) reported
Anyone an @asda online customer and a @TSB customer having problems getting verification codes within the 10 minutes they are valid? Last weekend it took 12 Hours to get the code, mid week it was 1 hour....not good if they expire after 10 minutes
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Claire Sheppard
(@ShinyShep) reported
@TSB @NimbleArts This is an ongoing problem tsb and xero customers have had for over a year, please fix it quicker! @Xero
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Matthew Heath
(@MatthewHeath67) reported
@TSB Can you provide me with an update as to when you will resolve your re-authentication issue with Xero. I can no longer connect my TSB business account which is not ideal!
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Sue Hull
(@sue_po) reported
from
Norwich, England
@TSB interest rates are going up but my save well limited access account is still only paying 0.5% why?
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K-Lab (Kristian Labak)
(@klabcreative) reported
@TSB @djskylight Also having this issue in @Xero as it appears many other TSB customers are. We're strongly considering moving banks to one of the more digital friendly banks as this has being going on for over a year now. Except now it's completely broken and disruptive to our accounting process
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Coversure Islington
(@CoversureN5) reported
@TSB I tried to access my online account last night and couldn’t. I spoke to someone earlier who said they had to put me through to the fraud dept, but I hung on for an hour with no answer. I’ve tried twice more for over 30 mins with no luck. I need access to my account !!!!!
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Mikäël
(@LBB2KG) reported
@TSB how hard is it to get to talk to an agent on the phone! ******* impossible at this rate!!!
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San MiGaz
(@GBR2909) reported
@TSB @paddypower any chance I can place a bet that I won’t be able to access my @TSB online banking after they fk up the maintenance again ?
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Fred’s Haberdashery
(@FredsHaberdash1) reported
@Xero @TSB our bank feed disconnected in the last week. Daily, I've tried to reconnect, I've complained to both companies and raised cases and nothing seems to happen or work. At this point, I dont care whose fault it is, just that someone can fix it. 😢
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@thestaveros
(@the_staveros) reported
@TSB Horrendous bank..just this morning set up switches for our current accounts to @firstdirect..sick and tired of having my time wasted by TSB incompetence and useless customer service. Apps are good, the rest totally sub standard.
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Matt Read
(@readmattuk) reported
@TSB @kingpete23 Terrible service. Called the number three times over 2.5 hours... Over three days Your call is important blah blah How about an option to request a call back. Not helpful
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George Barron
(@g_bfishing) reported
from
Tal-y-bont, Wales
@TSB The in bank service is deteriating. Customers expect to talk to staff when paying in cheques etc - not be directed to use a machine. After nearly 40 years with the Aberystwyth branch I'm now thinking of crossing the street.
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Xero
(@Xero) reported
@RoyWilding @TSB @RoyWilding Heya Roy, sorry to see you're experiencing this. Have you also raised a query with our support team so they can keep you updated with any progress reports we get? Let me know the 'CX' case number if so. Thanks. -OG
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Christine Anderton
(@andertoc77) reported
@TSB are your systems down again???? Just tried to pay a bill using the automated phone service and at the point where it to confirm the details are correct it just cut off and said your phone lines were closed. This is getting ridiculous now 😡
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john james
(@KadunaBarca) reported
@TSB meanwhile i cant access my student finance because you are doing security checks and im starving disgusting!!
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Graham McClymont 🍀
(@RalphTwice) reported
@TSB can you please tell me how to access my statement from the app? I do NOT have an envelope displayed within the app.
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Philipjackson
(@Philipj10460857) reported
@TSB currently on hold for the second time with you for over 50 minutes and still not spoke to anyone. Absolutely shocking customer service.
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I.T.Hacker
(@I_T_Hacker) reported
@TSB You should offer a call back service, I need to contact you ref fraud. On hold for 1 hour, cut off before speaking to anyone. Tried again still waiting after 1 hour! Absolute joke…
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Roy Wilding
(@RoyWilding) reported
We'll have to look at moving from @TSB if this level of poor connection continues with @Xero because we can't lose hours of time every month trying to sort this issue
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Simon Kay
(@Simo2810) reported
@TSB Will I still have to confirm online purchases if the app is going to be down
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Matt Owen Electrical Services Ltd
(@MOwenElectrical) reported
@TSB - two weeks and we still cannot successfully connect our bank feed to @Xero , this is a nightmare due to imminent VAT return needing to be processed. Can you please take responsibility and fix this issue ASAP. Moving to @StarlingBank otherwise. It’s beyond a joke now
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Stuart James P Davis
(@UNplannedATTACK) reported
@TSB honestly sick of you blocking my card and your online banking going down or crashing trying to send my money and can’t get a hold of anyone till Monday morning now joke tbh
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Coversure Islington
(@CoversureN5) reported
@TSB That’s awful service Rich to be honest. I shouldn’t have to hold on for over an hour for the Fraud department- that should be a priority. I’ll try again and if I can’t get through before you close at 9, can I go into a branch to sort it out (if I can find one that’s still open)
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Picard Cat
(@HappySabo) reported
@TSB It’s still down. Not happy.
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Roy Wilding
(@RoyWilding) reported
@TSB I've spent all week trying to renew the bank connection with @Xero and tried everything including incognito mode, different browsers, cache clearances etc. Losing the will to live now. It seems to be whenever you stick the revolut promo page up as part of the sign in process
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Rich Hemming
(@S_A_R_Lab) reported
@TSB on a Saturday night u decide to break your app. What are doing! I can’t access my money, I need it now and without warning you have done this. Where is your regulation, where is your standards, where is your decency. u offer services and not deliver to this abysmal level
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Jane (Kirby) Kelly 💙
(@MissKirbs) reported
@TSB and @Xero can you two please sort your services out so my husband can get on with running his business! Blaming each other isn’t customer service… So time wasting for small business owners working hard! Please talk and fix the problem between your platforms. Thank you. 🙏
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♡~Donna Mrs Kebab~♡
(@kebabjones76) reported
@TSB hi not used account In a while so trying to log in and as soon as I write my username it says ERR2
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Web
(@TDW1992) reported
@TSB I am getting the same message. I don't have access to the website but will try when I get on my laptop. Thanks.
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sharon stripp
(@stripp36) reported
@TSB Still down!!😡