TSB Bank

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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.

Problems in the last 24 hours

The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

TSB Bank Outage Chart 05/29/2025 01:30

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Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

  1. Mobile App (45%)

    Mobile App (45%)

  2. Website (20%)

    Website (20%)

  3. Login (16%)

    Login (16%)

  4. Transactions (15%)

    Transactions (15%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (1%)

    Transfer (1%)

Live Outage Map

The most recent TSB Bank outage reports came from the following cities: Belfast, Llanbedr-Dyffryn-Clwyd, Cheltenham, Morecambe, Stoke-on-Trent, Sandhurst, Cardiff, Birmingham, Milton Keynes, Welshpool, Sandbach, Bilston, Bournemouth, Dundee and Peterborough.

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City Problem Type Report Time
United KingdomBelfast Mobile App
United KingdomLlanbedr-Dyffryn-Clwyd Mobile App
United KingdomCheltenham Login
United KingdomMorecambe Transactions
United KingdomStoke-on-Trent Login
United KingdomSandhurst Mobile App
Map Full Outage Map

Community Discussion

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TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

  • Eleanor_L_Mason Eleanor Mason (she/her) (@Eleanor_L_Mason) reported from Shrewsbury, England

    Hi @TSB I submitted a complaint form and called you over a week ago (last Thursday, 23 Feb) as you’d removed access to my online banking and stopped text updates (neither of which I’d requested) but this still hasn’t been resolved. Any chance of an update please?

  • Mystic_Prophet_ Natural Mystic (@Mystic_Prophet_) reported

    @TSB what is going on and if there’s a problem identified why doesn’t your chatbot tell me!! Sort it now. You are not achieving best outcome for your customers. Sick of it!

  • amjamwe Amanda Wells (@amjamwe) reported

    @TSB Complaints line for business banking on their site says open until 8 pm. No surprise that’s not true either. Shocking. Absolutely shocking. Our money.

  • ZoeKeeffe ZoeO (@ZoeKeeffe) reported

    @jakesocials @TSB @waitrose Me too. Lots of people starting to report problems

  • WhimsicalMouse Anni Ezmerelda (@WhimsicalMouse) reported

    @TSB Only one that says you've turned off my mobile alerts. I have verbal communication issues so struggle to use the phone.

  • amjamwe Amanda Wells (@amjamwe) reported

    @TSB every time our charity ever tries anything to do with our account, we run into problems. Our account is blocked. TSB. The bank that nearly brought down a charity

  • MonicaB12562632 Monica Brown (@MonicaB12562632) reported

    @TSB once again can't log in saying looks like a technical issue not good enough 😡

  • MaaleeshHabibi Fred Wubbington (@MaaleeshHabibi) reported

    So @TheFCA website seems very clear that @TSB fraud team cannot do to me what they have done, particularly as they said I had no option to provide any evidence to prove my position. We will now see what the Financial Ombudsman has to say about that.....

  • Kenny83Kenny kenny (@Kenny83Kenny) reported

    @TSB this isn’t good enough, two days out of last three where my cards being declined because your service is pathetic…think I’ll bank elsewhere

  • rhysd6992 rhys (@rhysd6992) reported

    @TSB @kelvs97 Same issue with me

  • cmcklol Carol McKenna (@cmcklol) reported

    @TSB Is the app working?? I've approved a payment but the vendor is not seeing it. Called your 0345 975 8758 number to ask, but gave up after 20mins.

  • dthecosplayer Delilah (@dthecosplayer) reported

    @TSB each time I log on to banking it logs me off and then won't let me log back on- this is happening everytime- is there an issue with the TSB website?

  • kelvs97 kelvin (@kelvs97) reported

    @TSB is there an issue with tsb I can’t login or use my card ?

  • hshu17 TEBODIN (@hshu17) reported

    @amjamwe @TSB Talk to @Alexcides13 they helped me when support services wouldn’t help me🥺..

  • TRenata0802 Trutz Renata (@TRenata0802) reported

    @kelvs97 @TSB My also stopped working, can't pay with card and my online bank just died a minute ago as well so I can't even transfer money to another card. I'm very angry

  • Wayguns Wayne Guns (@Wayguns) reported

    @Laurennjadeebfd @TSB Had the same problem, rang through and they said there’s a problem their end and to try in half an hour, I’ve literally just tried again and it’s worked for me, fingers crossed for you

  • ellie_mole Ellie Mole (@ellie_mole) reported

    Officially free from @TSB after 28 years of loyalty. I’d been holding out hope that they’d sort their online banking out but after not being able to access my money for the 18472857th time last month, I jumped from the sinking ship. #TSB #TSBye

  • MrsInnie Trina (@MrsInnie) reported

    @TSB Good to know you have time to spend on this type of thing rather than deal with staff who ignore emails and fail to deal with customer complaints!

  • Reubz_West_LDN Reuben Parkinson (@Reubz_West_LDN) reported

    @TSB do you have problems with your app as I can’t log in and I can’t seem to transfer money from paypal to my card for some reason

  • JasonGe90684252 Jason Gee (@JasonGe90684252) reported

    @TSB I’m trying to make a payment online and having issues. Can someone help me ??

  • Jackisthetruth Akin (@Jackisthetruth) reported

    @TSB Sophie I am not going to go into a store pick up more items only to have to put them back again. Your solution is the equivalent of telling me to turn it off and turn it back on again. Are you aware of the problem? Are you being hacked ? Have the engineers confirmed a solution?

  • Laurennjadeebfd LaurennJadeeBFD 💎🙌 (@Laurennjadeebfd) reported

    @TSB It's online Tom, there's some kind of issue, fair few of us on here saying our payments have declined tonight.

  • Connor_Jai9 Connor Nash (@Connor_Jai9) reported

    @TSB @Jackisthetruth Absolutely agree is clearly an issue and they think it’s going to resolve itself, be no compensation ofcorse

  • jakesocials Jake (@jakesocials) reported

    @TSB is there issues at TSB? App intermittent and both debit card and Apple Pay declining in @waitrose - made me look a fool

  • sam_j_watts Samantha Watts (@sam_j_watts) reported

    @TSB I've had a text to say my switch is complete. But my account with not showing any of balance from my old account. I call customer service, to be put through to a department which is closed. Great start

  • ElyasNoor3 Elyas Noor (@ElyasNoor3) reported

    What a horrible customer service @TSB The first bank I opened an account with over 15 years ago. Im going to gradually phase them out. Customer service is very important to me.

  • GreerIsla Isla Greer (@GreerIsla) reported

    @TSB my card keeps declining and looks like a lot of other people are experiencing the same problem! Yet again another problem it’s getting beyond a joke now!

  • atoward andrew t (@atoward) reported

    @rhysd6992 @TSB @kelvs97 Tried to deposit some funds, same issue. Used a couple other sites and same

  • Connor_Jai9 Connor Nash (@Connor_Jai9) reported

    @TSB Yes still not working connects to visa and declines

  • thisisamy_ Amy🌱🇪🇺💙 (@thisisamy_) reported

    Hey @TSB is there an issue with card payments. Asda have declined 2 TSB cards despite there being funds in both accounts. Really worried my food delivery won't be paid for tomorrow 😪