TSB Bank status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

• Mobile App (41%)
• Transactions (32%)
• Login (18%)
• Website (9%)

Live Outage Map

The most recent TSB Bank outage reports came from the following cities: Milton Keynes, Coventry, Slough, Newham, Wolverhampton, Manchester, Birmingham, Morecambe, Liverpool, Retford, Warrington, City of Westminster, Stourport-on-Severn, and Penicuik.

City	Problem Type	Report Time
Milton Keynes	Mobile App	8 days ago
Coventry	Transactions	11 days ago
Slough	Mobile App	12 days ago
Newham	Mobile App	22 days ago
Wolverhampton	Login	25 days ago
Manchester	Mobile App	29 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Munsell Brown (@LizJRudd) reported 6 minutes ago from Stourport-on-Severn, England

  @TSB I've had 2 letters about a saving account I thought was closed years ago. I have no card or note of the a/c. It seems absolutely impossible to speak to someone without the a/c number.

• 
  Rebecca Catherine Viner (@Beckiviner) reported 12 minutes ago

  @YouTube i sent you a message and franly you are building the platform into a go kill yourself if you are poor space. i find your managemnt of the issues intollerable though i am too poor to fix it and have been kicked into the not paying pile as i cannot access my bank @TSB

• 
  Paschal Ochang (@pascosoft) reported 16 minutes ago

  @TSB Like I said previously I spoke to an Indian lady whom kept telling me repeatedly like a robot that the UKVI site i visited is not a safe website. Either she or your system dont know that payment APIs use a different url. Both are dumb.

• 
  MBUR337 (@MBUR337) reported 19 minutes ago

  @TSB is TSB having problems servicing its lending debt to their credit card customers? Many customers reporting that TSB are sending customers letters threatening to suspend cards with in 30 days if they do not agree to new higher minimum payment terms despite customers 1/

• 
  Me (@HalleWeen2012) reported 20 minutes ago

  @TSB app and website very very slow not showing transactions not happy!!!!!!!!!!!!!!! 😡

• 
  Keith Ambler (@keithbfc) reported 21 minutes ago from Leyland, England

  @TSB yet again the app does not work, saying ive either no Web connection or if it very slowly connects, sorry we werent able to do that appears. Awful been nearly 2 hours now.

• 
  Diana (@BohoD1ana) reported 22 minutes ago

  @TSB Done, buffering to load then says Oops. That didnt work. We cant access your account right now. Wait a moment and try again. It does this with both WiFi and with mobile data. I'm not the oly one, please can you check your end for reported problems with the app?

• 
  Minter79Man (@Minter79Man) reported 22 minutes ago

  @TSB App and website down, no way to confirm payments have gone out, any ideas when whatever issue it is this time will be fixed ?

• 
  Geoff (@geoffb37) reported 23 minutes ago

  @TSB block on card and I get out thru to fraud help centre mombai , really deplorable customer service , now on call for 40 mins . Been a loyal customer for years and now moving.

• 
  NUFC (@nufcscot) reported 24 minutes ago

  @TSB @JJBmufc Lesley , when you try and log in there’s a message telling people you are aware app is down, you’d think they would have let you know !

• 
  alex martin (@jammyjennypokes) reported 25 minutes ago

  @TSB Hi, you have blocked my card and your shiny new automated system has broken. I have spent 3 hours calling your CS teams and not yet got through to fraud. This is a joke of a service, please contact me.

• 
  Martin (@MartinEshelby13) reported 26 minutes ago

  @TSB is the banking app down?

• 
  Helen May (@Nito_Onna_Helen) reported 28 minutes ago

  @TSB @TSB I have sent several emails regarding this. I do not need to send you a DM so you can remove a complaint from public scrutiny. All in my network should be aware of this situation as @TSB are clearly not set up for or trained appropriately to support business banking.

• 
  k (@kirgo21) reported 29 minutes ago

  @TSB I’m trying to order something and you ***** are not working man

• 
  JaCm (@JaCm2000uk) reported 31 minutes ago

  @Ginger_Tucci @TSB They closed our local branch and brought a weekly bus in. I used to watch people queueing in the rain to access their own money. TSB actively hate their customers

• 
  E. J. Gill (@suzycoos) reported 32 minutes ago

  Just spent an hour trying to cancel a direct debit with @TSB because the help & images were absolutely nothing like where to actually find it on the app. Round and round in circles. Utterly useless. & ‘TSB’ bots wanting direct messages to ‘help’ ie scam can get lost!

• 
  Kevin Maguire (@RainTown) reported 34 minutes ago

  @TSB I have a very general question. Are you able to, if the customer asks, to tell them which cash machine and what time of day a specific cash machine withdrawal was made?

• 
  Michelle Buchan (@M_Buchan) reported 37 minutes ago

  @TfL I used my bank card in error yesterday. Your refund department can see the transaction, its not appeared on my @TSB credit card yet and because I cant tell you how much it is you wont refund after waiting 20 minutes on a call. You suggested I call back - seriously?

• 
  Klaudia Skonieczka (@KlaudiaSkoniec5) reported 39 minutes ago

  @santanderuk @TSB My account has been blocked while I'm abroad for the next two months and your support team is doing nothing to help and it is causing me financial hardship.I am physically in Spain and cannot get to a branch. Telling me to go to a branch is not a reasonable solution.

• 
  MarcHughes86 (@marc_hughes86) reported 44 minutes ago

  @TSB What’s the point as it will likely only happen again in the future! You never learn and constantly make the same mistakes and errors so I would rather take my money elsewhere thanks!

• 
  Ginger Tucci (@Ginger_Tucci) reported 45 minutes ago

  @WorldFamousHot1 @TSB I actually really enjoy trying to log in 68 times just to check some bills have been paid - EVERY MONTH. It really makes you feel valued as a customer that they haven’t addressed the issue in 4 years.

• 
  Mareesham (@Mareesham) reported 45 minutes ago

  @TSB why is your app down again?

• 
  thisisnotcaitlinmoran (@thisisnotcaitl1) reported 51 minutes ago

  @TSB Keep getting this message on your site: We're sorry, but we're experiencing some technical issues with the service. Please call us on 0345 835 3844 etc. Service temporarily unavailable It hasn't been working for months. Can you fix it? 🙁🙁

• 
  Skała (@Skalaprp) reported 55 minutes ago

  @emmah80 @TSB same problem

• 
  Nicole Barlow (@Nicole_Barlow1) reported 55 minutes ago

  @santanderuk @TSB You are a throughly incompetent and cheap institution. You outsource your customer service to some third world country, where none of the advisors can speak English. Then expect poor elderly people to go to the branch when you mess up. It's shocking and shameful.

• 
  Jaiden berryman (@JJBmufc) reported 57 minutes ago

  @TSB your app is down once again and I can’t access what I need to

• 
  Sam Milne (@sammilne91) reported 60 minutes ago

  @TSB I’m currently trying to pay a bill, I’ve approved it on the app and tried to continue on website but I’m just getting 4 green dots and nothing happening?

• 
  thisisnotcaitlinmoran (@thisisnotcaitl1) reported 60 minutes ago

  @TSB Hi Lesley, I've tried both. I can get into the site and into my account but when I click change details, it brings up that message. I changed my address and my email address at the same time which made things difficult. All I want to do is update my address. Cheers

• 
  Paschal Ochang (@pascosoft) reported 1 hour ago

  @TSB However you guys blocked my card. I have called the fraud team and provided all details and I am being told my card won't be unblocked and that I am not using a secured website when I am 100 percent sure I am in the UK government website.

• 
  Mike (@MikeJon56557621) reported 1 hour ago

  @TSB app still not working.