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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
TSB Bank problems in the last 24 hours
The following chart shows the number of reports that we have received about TSB Bank by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
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Most Reported Problems:
- Mobile App
TSB Bank Outage Map
The most recent outage reports and issues originated from Islington, Peterborough, Norwich, Nottingham, Wymondham, Elgin, Epsom, Littlehampton, Dronfield, Dundee, Stonehaven, Tillyfour, Northampton, Bristol and Lincoln.
TSB Bank CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
TSB Bank Issues ReportsLatest outage, problems and issue reports in social media:
@TSB Personal Banking full of '400 - Bad Request' whenever trying to log in. This is severely effecting my ability to make payments
@TSB Why would you ask for a direct message when you refused to help
@TSB How is one supposed to get a new card for my account? I called back in November and it never got processed, I then called 2 weeks ago and still no card sent out! Your website is crap and won't let you order replacement cards. Call Centre crap also! #NeedACard
@TSB Hi. Feedback re recent online security letter - It made my 85yr old mum shake & cry, she didn't understand it. Would've been better to put, as a headline, 'if you don't use your cards online this does not apply'. It says this on the website but you see the problem there...?
from Elgin, Scotland
@TSB what a joke my folks have had there account scammed 3 times. And now I’m getting told that cos no one available I will be put in a room wi my mother & left to phone fraud dept but if I need help just give someone in branch a shout.
Some service that @TSB that I am accused of committing fraud on my own account because I, fully admittedly, like a bet! Pending payments can’t be stopped? @TSB_News So I’m left with my bank cleared out and now sit and wait for a call-back? Awful #customerservice
@TSB been having issues trying to log into my TSB account from a new phone even though I've completed all checks
@TSB I’m the victim of identity fraud and it’s impossible to speak to anyone at TSB, the number I was given by one of your team rings out incessantly. Please can someone contact me? I spent 6 hrs trying to resolve all the fraud, TSB has been the hardest to deal with
@TSB Hi I have been receiving emails which seem legitimate about changes to my account.. but I do not have an account with you. Ive been trying to contact on your website but there is no email contact and the “live chat” is only available via the app, which obv I dont have.
@TSB 3 working days for a decision on a loan good thing I'm not in a rush for it as still waiting!!! Think you've had long enough will be moving my business & personal as soon as I can
@TSB Your app still not working?
from Dronfield, England
Hi @tsb please can you advise when the bug in your IT system when linking up with @Xero will be fixed? Xero say there is no solution at present and this has been going on months. Constant disconnections and missing transactions are causing huge problems.
@TSB are you having problems I can’t make an online transaction???
As ever @TSB winning the most incompetent customer service race in a very low quality field- please bring back bartering 😞🤪
@Xero hello again. The bank feed for @TSB isn't working again today. I have raised a ticket again. This must be the 100th time this has happened now in the passed few weeks. Beyond annoying and loosing work hrs again. What's going on?
@TSB is your app down again?🙃
@TSB your new TV ad iwirh @DavidSchwimmer is embarrassingly awful. Sack your agency.
@TSB been advised i would be contacted by tsb weeks ago ….. Can’t pay any bills or anything due to this … The customer services has been shocking
@TSB I don’t think that’s relevant, the problem is you don’t do counter service so no customers can withdraw over £500 on weekends. transferred the money over to an account I hold with @Nationwide and went to their branch. They were so so helpful couldn’t do enough for their customers
@TSB You’ve closed down all the smaller/local branches then the ones you’ve kept open don’t do counter service at the weekend leaving me unable to withdraw money I need for tomorrow. People work 9-5 mon-fri what do you expect people to do 😡
@Shawh01847889 @TSB I was recommended to @jetfixcare. He was able to recover my locked account in less than an hour. He is legit and highly recommended for the service. Go contact him now to get your account back
@Shawh01847889 @TSB Same thing happened to me few weeks back I contacted support and there was no improvement. Someone on here recommend @lelaakxi to me and they help me recover my account back. He’s an expert.
@TSB what kind of bank r u when customer services cant answer a simple question about yr procedure and dep of money called at 10=50 am today he did not know ,said he would have to call my branch. Policy is standard not diff at every branch. Closing my account
@Shawh01847889 @TSB I was recommended to @AntiTrafico_DF they were able to successfully regain access back to my hacked account. They even work on banned, locked accounts. I recommend them✅
@TSB Tried to set up Online Banking for my 77 year old Father tonight but it failed after numerous attempts due to 'Technical Issues' 🙄
@TSB Thought I'd set my 77 year old Father up for Internet Banking since you have closed his local branch. 2 hours later and numerous attempts he's still not set up due to your 'Technical Issues' calling customer services also a complete waste of time.
5 hours of calls since Monday, 13 maybe 14 different people and a trip to local branch and yet @TSB still haven’t sorted out issue! Is it ok to get annoyed yet! Friend said they would’ve lost patience after 3rd person on day 1.
@TSB Good morning Beth, I still need to make the withdrawal but it is not urgent so I will contact them myself as clearly they are not competent enough to perform such a simple task as to call a customer of many years.🙄
@TSB That’s over 24 hours and my account is still blocked. Emails from companies whose DD were due asking for payment - I have the funds!! Poor poor service - considering closing my account!
@TSB Just thought I would let you know your colleagues at my local branch did not bother to get back to me following your message to them, assuming they were sent the message of course. Perhaps if I were looking to borrow money not withdraw my own the service would have been better?