TSB Bank status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

• Mobile App (38%)
• Transactions (33%)
• Login (24%)
• Website (5%)

Live Outage Map

The most recent TSB Bank outage reports came from the following cities: Cumbernauld, Milton Keynes, Coventry, Slough, Newham, Wolverhampton, Manchester, and Birmingham.

City	Problem Type	Report Time
Cumbernauld	Login	16 days ago
Milton Keynes	Mobile App	24 days ago
Coventry	Transactions	27 days ago
Slough	Mobile App	28 days ago
Newham	Mobile App	1 month ago
Wolverhampton	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SoftwareLife (@Mindfulness2050) reported 5 minutes ago

  @santanderuk @TSB Why AI is really dangerous for all it’s clients esp Banks is first AI companies will ask clients to fire their employees and then 5yrs down the line AI companies will ask Clients huge huge forcefully COST for Maintaining it as AI code is very complex ! Bcoz of job cuts economy 👎

• 
  graeme Tannahill (@graemeT2010) reported 5 minutes ago

  @TSB app not working yet again when will be fixed

• 
  Skała (@Skalaprp) reported 8 minutes ago

  @emmah80 @TSB same problem

• 
  Chicco (@Charles28705991) reported 13 minutes ago

  @MarleyBoxer14 @TSB_News @TSB Ive had major issues with santander that stretches back nearly 2 decades sadly now will probably have to go through it all over again, without doubt the worst people I've delat with in 40yr.😒

• 
  Dom Barnes (@domster) reported 14 minutes ago

  It’s wild that some 2 years after one of my debit cards got replaced has my old card stopped working with a monthly payment. Not a DD. Card payment. Only slightly worrying @TSB

• 
  MR_UB40 (@MR__UB40) reported 15 minutes ago

  @TSB @6ft8_Dwarf There app has been awful since I joined in February and will be worse when Santander take over

• 
  Elliot Eastwick’s World Famous Hot Sauce (@WorldFamousHot1) reported 16 minutes ago

  @TSB app down AGAIN

• 
  Carolinejp (@cjp3063) reported 20 minutes ago

  @TSB what is wrong with the app yet again !! Constantly getting messages "oops something went wrong , try again later" This is beyond a joke now with the app, it has gone on for years , don't have another issues with any other banking but #tsb

• 
  🫧𝑮𝑬𝑬🤍 | 💜𝟕𝐭𝐡𝐉𝐔𝐋𝐘𝟐𝟎𝟐𝟔💜 (@x_graciee) reported 20 minutes ago

  @TSB Hi, my nan has recieved an inheritance cheque that she wants to deposit into her joint account with my grandad but she has mobility issues. Would my grandad be able to deposit it or does my nan need to be there or can she sign something to give consent?

• 
  James Smith (@metaled92) reported 23 minutes ago

  @soxxylady @TSB You should join @StarlingBank. Very good customer service 24/7 and lots of good features with it too. You can live chat, send a message or call. Though it’s an online app bank so no branches

• 
  SassyCob (@SasCobbold) reported 24 minutes ago

  Wow @TSB reporting fraud & you want me to contact the merchant?! I don’t know who that is that’s why I’ve reported it as fraudulent transactions !Absolutely atrocious service for someone who has been a customer for 32 years! I will be closing my account immediately

• 
  JaCm (@JaCm2000uk) reported 29 minutes ago

  @Ginger_Tucci @TSB They closed our local branch and brought a weekly bus in. I used to watch people queueing in the rain to access their own money. TSB actively hate their customers

• 
  illage2 (@illage2) reported 31 minutes ago

  @JJBmufc @TSB Same here keeps saying no internet despite having internet and everything else working fine

• 
  Klaudia Skonieczka (@KlaudiaSkoniec5) reported 32 minutes ago

  @santanderuk @TSB My account has been blocked while I'm abroad for the next two months and your support team is doing nothing to help and it is causing me financial hardship.I am physically in Spain and cannot get to a branch. Telling me to go to a branch is not a reasonable solution.

• 
  Innovation Festival (@innovfest) reported 36 minutes ago

  @TSB visited Edinburgh branch - machines say you can pay in cash - you can’t - hence end up in long queue for service

• 
  thisisnotcaitlinmoran (@thisisnotcaitl1) reported 41 minutes ago

  @TSB Hi Lesley, I've tried both. I can get into the site and into my account but when I click change details, it brings up that message. I changed my address and my email address at the same time which made things difficult. All I want to do is update my address. Cheers

• 
  Jonathan SC ن Esq. (@jonathansc) reported 41 minutes ago

  @santanderuk will your purchase of @TSB result in yet another round of bank branch closures and customer inconvenience and empty units on high streets ? @paullewismoney

• 
  Rebecca Catherine Viner (@Beckiviner) reported 42 minutes ago

  @YouTube i sent you a message and franly you are building the platform into a go kill yourself if you are poor space. i find your managemnt of the issues intollerable though i am too poor to fix it and have been kicked into the not paying pile as i cannot access my bank @TSB

• 
  Elliot Eastwick’s World Famous Hot Sauce (@WorldFamousHot1) reported 42 minutes ago

  @TSB It’s just generally ****. Locks up. Search doesn’t work etc etc etc etc. been the same for years.

• 
  Sophie (@Sossie26) reported 42 minutes ago

  @TSB is there a problem with logging into accounts? I keep getting error messages on the app and online that won’t let me login.

• 
  Richard Hyland (@richardhyland) reported 44 minutes ago

  Of course @TSB is down, it’s payday and people actually want to use their banking services. It’s becoming a joke

• 
  Mareesham (@Mareesham) reported 45 minutes ago

  @TSB why is your app down again?

• 
  claire (@clpearse) reported 48 minutes ago

  @TSB @DJQueen_E Same here. No idea if my BAC transfer worked. App didn’t work at all initially, now slow and glitchy

• 
  GillMeg💙 (@Gillmeg) reported 49 minutes ago

  @TSB That doesn’t help the issue.

• 
  Paul Jasper Upton (@j45p3r1973) reported 51 minutes ago

  @TSB another month end/month start and your app plays up again. How long before you get this sorted? You are very quick to charge people if we make mistakes, but it’s ok for you to put up apology notes, and deny us access to our accounts. Laughable

• 
  ↙️ Steve's Corner (@SteveNeale70) reported 51 minutes ago

  @OliAshman @TSB You only need to look back in history when things were better in order to fix it. 1. Ditch workplace pensions as a requirement. People need to learn to save themselves and not be nannied. 2. Ditch employers NI. 3. Ditch min wage. Don't like the pay, change jobs.

• 
  jamie robertson (@pinkjockalypse) reported 52 minutes ago

  @TSB No option on the app tonight to pay credit card. In fact credit card entirely missing from app. 4th time in 3 yrs its gone missing from the app. I note the 'manage cards' option isnt working either so thank Gawd I havent lost my card. Its rather frustrating really.

• 
  Haleema (@Haych1529) reported 52 minutes ago

  @TSB why is the app down once again, honestly it’s getting quite pathetic!

• 
  Beaker (@tracyd1801) reported 57 minutes ago

  @TSB Just want to say thanks for wasting my lunchtime today. Went into local branch with a cheque to pay my credit card bill early (advice from website) only to be told no cos statement hasn't generated 😡😡😡

• 
  Leanne Walsh (@LeanneLwalsh19) reported 1 hour ago

  @TSB is there an issue with your app? I can’t login and it keeps asking me to try again at a later date.