TSB Bank status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

• Mobile App (40%)
• Transactions (24%)
• Login (20%)
• Website (16%)

Live Outage Map

The most recent TSB Bank outage reports came from the following cities: Coventry, South Somerset District, Falkirk, Greenock, Birmingham, Hartlepool, Derry, Southend-on-Sea, Larbert, Swindon, Wolverhampton, Barnsley, Billingham, Wellington, and Andover.

City	Problem Type	Report Time
Coventry	Website	2 days ago
South Somerset District	Login	12 days ago
Falkirk	Transactions	13 days ago
Greenock	Transactions	22 days ago
Birmingham	Website	23 days ago
Hartlepool	Mobile App	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graham Teale (@GrahamTeale) reported 6 minutes ago

  @TSB you blocked my card, then unblocked and approved transaction. Then immediately blocked my card. You rang twice just for two seconds with no caller id. Customer Service states same thing, will call within 24 hours . Very poor service. Get your act together

• 
  Cameron Perry (@Cameronperry96) reported 9 minutes ago

  @TSB why is your online banking/app not working with my details get it fix as I need access to my money

• 
  Cameron Perry (@Cameronperry96) reported 10 minutes ago

  @TSB why is your online banking/app not working with my details get it fix as I need access to my money

• 
  Maz Scotland (@6pmIsWineTime) reported 12 minutes ago

  @TSB app once again not working. When will this area of business be improved??? #CustomerExperience

• 
  Not RichardMeddingTSB (@RichardMeddings) reported 12 minutes ago

  @preciousphece @TSB Sorry Precious @TSB are a terrible and institutionally dehumanising bank They do what they want and answer to no one

• 
  Steve Milligan (@Stevemills76) reported 13 minutes ago

  @TSB @Zarzar792095 You must be aware of it because your app states that you’re working on it! How come your app is so bad?

• 
  Igor The Giant (@IgorGiant) reported 13 minutes ago

  @TSB Your DM seems to be down

• 
  Shaz 🦋 (@soxxylady) reported 19 minutes ago

  @TSB I’m leaving your crap bank for good. I’ve just rung customer service for help and have spoken to six Indian men, not even in this country and NONE OF THEM COULD UNDERSTAND OR HELP ME. DISGUSTING BANKING GROUP.

• 
  jack stearman (@jackstearman) reported 21 minutes ago

  @TSB is you app not working- I try to sign in and it says ‘error, please try again later’

• 
  Paul (@unsynq) reported 22 minutes ago

  What ******** are you lot playing at? I know you have scheduled maintenance tonight but why ******** is it at 9:55pm! It clearly states on the app and your website it's to start at 11:30pm.. You lot schedule more maintenance than a maintenance man doing maintenance. @TSB

• 
  Helen May (@Nito_Onna_Helen) reported 22 minutes ago

  @TSB @TSB I have sent several emails regarding this. I do not need to send you a DM so you can remove a complaint from public scrutiny. All in my network should be aware of this situation as @TSB are clearly not set up for or trained appropriately to support business banking.

• 
  Allibalibee (@AllisonKomorows) reported 24 minutes ago

  @TSB Yes. Appears to be working now

• 
  ⁠ Uzair (@UZAlR) reported 30 minutes ago

  @TSB why does it take 2 working days to get a statement generated? Other banks is literally a click away… Please fix this

• 
  ⭕CommonSense⭕ (@C0mm0nSen53) reported 35 minutes ago

  @TSB are quite literally the worst! And their customer service is somehow even worse than the bank itself! I'd get more calling the local zoo and asking for the sloths to get me some help 😩

• 
  Sam Reed (@tehreedy) reported 37 minutes ago

  @TSB Hey! I’ve not had a card with yourselves since early/mid 2020… why 6 years later is this card reappearing on my credit reports as a closed account? It seems rather odd… I had loads of problems getting the account actually closed on my report back then.

• 
  Miss B (@MissB_Yr6) reported 39 minutes ago

  @TSB hi, I’m trying to open a new account with you but every time I get to the “summary” page and press “submit”, nothing happens. I’ve tried 4 times on 3 different days now. Can you help?

• 
  ⭕CommonSense⭕ (@C0mm0nSen53) reported 40 minutes ago

  @TSB are quite literally the worst! And their customer service is somehow even worse than the bank itself! I'd get more calling the local zoo and asking for the sloths to get me some help 😩

• 
  Sparky Shiny (@sparkyshiny) reported 42 minutes ago

  @TSB Unable to search in the app longer than periods of 3 months. That's ridiculous and pathetic because I don't remember the dates and therefore I'm unable to search that way. HELP

• 
  Linzi (@LinziDavidson) reported 42 minutes ago

  @TSB trying to report fraudulent activity on my bank and it is near on impossible to get in touch with you. This is insane! The chat function doesn't know what I mean when I say fraud...

• 
  JacquiB (@tripsfantastic) reported 42 minutes ago

  @TSB absolutely garbage customer service. Put two complaints through neither of which have been dealt with. These boots are made for walking

• 
  🫧𝑮𝑬𝑬🤍 | 💜𝟕𝐭𝐡𝐉𝐔𝐋𝐘𝟐𝟎𝟐𝟔💜 (@x_graciee) reported 44 minutes ago

  @TSB Hi, my nan has recieved an inheritance cheque that she wants to deposit into her joint account with my grandad but she has mobility issues. Would my grandad be able to deposit it or does my nan need to be there or can she sign something to give consent?

• 
  Dom Barnes (@domster) reported 46 minutes ago

  It’s wild that some 2 years after one of my debit cards got replaced has my old card stopped working with a monthly payment. Not a DD. Card payment. Only slightly worrying @TSB

• 
  Lawrence M-M (@prop_power) reported 47 minutes ago

  Wow @TSB support is so tightly wound around ai I have multiple issues to raise and it sends me a link to report an issue, where are the real human beings? When you do get a human, no notification they’ve messaged so they close the chat down! And tell you to start again!

• 
  ⭕CommonSense⭕ (@C0mm0nSen53) reported 47 minutes ago

  @TSB are quite literally the worst! And their customer service is somehow even worse than the bank itself! I'd get more calling the local zoo and asking for the sloths to get me some help 😩

• 
  Ashley (@tobiasaloysius) reported 48 minutes ago

  @TSB is there an issue with digital banking app tonight ?

• 
  davemac1976 (@davemac1976) reported 48 minutes ago

  @TSB Your app is not working for depositing cheques. Please investigate

• 
  Richard Hammond (@RichardArmley) reported 48 minutes ago

  @TSB can’t log in to banking app. Keeps going back to log in with Face ID screen. Down AGAIN 😡

• 
  jamie robertson (@pinkjockalypse) reported 52 minutes ago

  @TSB 5 wks ago I visited TSB in Glasgow city centre to have a direct debit camcelled. Was told a block would be placed on it, so why am I still being billed? You going to refund the 45 pounds I've paid this month - for absolutely NOTHING!??

• 
  MandyJ (@mjmjejkj) reported 53 minutes ago

  @TSB App down yet again. Send DM message failed!!

• 
  Mitch Mitchell (@gordonomicon) reported 1 hour ago

  @TSB Hello. I received a letter from you confirming a change of address for someone who isn't me. I'm not even a TSB customer. Could you DM me to sort this out?