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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (35%)
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Login (26%)
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Website (20%)
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Transactions (12%)
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Transfer (5%)
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Withdrawals (2%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Liverpool, Bedford, Cardiff, Kidderminster, Nottingham, Fleet, Manchester, Bradford, Leicester, Birmingham, Beith, Sheffield, Tower Hamlets, Dunfermline and Harlow.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Website | |
| Bedford |
Login | |
| Cardiff |
Login | |
| Kidderminster |
Mobile App | |
| Nottingham |
Login | |
| Fleet |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Jackson 💙
(@ChrisJacksonIAm) reported
@TSB why is nothing being done with regards to your app preventing online card payments from being authorised? This has been 2 weeks now since I was told you are “aware” of the issue #badcustomerservice
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Sarah
(@Sarah22013154) reported
@TSB hi. Is there an issue logging into online banking? I get an error code of ERRSCA02 on trying to login. I logged in fine yesterday.
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susan russell
(@Sueruss55) reported
@TSB It makes no difference what laptop or phone, which browser, etc etc your customers are using. The issue remains the same. Your security software is not allowing your customers to buy things online.
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susan russell
(@Sueruss55) reported
@TSB And…. How many days later and your approve payment security system is still not working? Your advisors act as if it’s to do with individual accounts, it’s so annoying.
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Floweroscotland
(@sarannej) reported
@TSB Still nothing. Same problem with a frozen button.
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Matthew Harris
(@maharris98) reported
First time using @TSB online banking to look at my mortgage and #unimpressed - no special characters in passwords, misleading error messages, session management problems #ugh
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joodles
(@joodles15) reported
Hey @TSB getting the error code ERRSCA02 when trying to log in via the app? Can you advise please
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susan russell
(@Sueruss55) reported
@TSB If this is the first time you have heard of this issue it might help customers if you share this information with your colleagues, then they won’t suffer the same confusion and surprise.
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susan russell
(@Sueruss55) reported
@TSB Yes, I receive an SMS code, but when I use it to verify the purchase, alongside the requested email address that generates yet another error message
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Natalie Green
(@Natalie_M_Green) reported
@TSB Calling out excellent customer service. Rang with a mortgage query, call answered quickly,spoke to Jordan, he was so helpful and friendly. #customerservice
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joodles
(@joodles15) reported
@TSB Just on the website. It’s easier for me to view on the website. Device has been off and I’ve cleared history and still it won’t work
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susan russell
(@Sueruss55) reported
@TSB Thanks, I can’t find the information you provided on our Twitter thread. I will screenshot this in case I do decide to pursue a complaint. However, I’m sure the info is on your website. I said I wasn’t confused. But success, you have succeeded in confusing me haha.
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susan russell
(@Sueruss55) reported
@TSB I do not believe anything I say or do is going to fix the problem with your security software. The only upside of this for financial services in this country is the fact that TSB don’t have many customers. Otherwise this would be headline news.
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susan russell
(@Sueruss55) reported
@TSB No need to be sorry, there is no confusion. Your security software is blocking online purchases and you need to fix it. I have called your customer service department and they have logged the circumstances specific to me. This does not appear to have helped. At all.
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susan russell
(@Sueruss55) reported
@TSB Still can’t find most of my Twitter conversations with Lesley and Alex. Will have to get one of my sons to show me how to access the thread. There must be at least 50 messages I can’t find. Ah well
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Michael neal
(@Mickneal74) reported
@TSB You won’t fix the issue , everyone says they will , but nothing happens and every month something else is wrong
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Caroline Wilson
(@CarolineWils87) reported
@TSB the payments approval part on my app isn't working. I need to make a payment ASAP and I am unable to. I can't get though on the phone. Can you fix this?
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Stacey Dawson
(@yorkshireblondi) reported
Anyone else have nothing but issues with the @TSB bank website?! It’s EVERY TIME I try and log in!! #useless #poor #disappointing
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susan russell
(@Sueruss55) reported
@TSB Are Alex and Lesley both aware they are dealing with problem? Are you real people? I’m now thinking I’m replying to computer generated replies
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Simon Beresford
(@simonberesford) reported
@TSB the abosulte worst customer experience ever - branch and phone - terrible
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Chris Jackson 💙
(@ChrisJacksonIAm) reported
@jhousham1 @TSB Had this issue now for 2 weeks and was told they are aware. Still nothing done about it. Being asked to DM them here is an insult.
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susan russell
(@Sueruss55) reported
@TSB Unable to order my weekly shopping from @Tesco have tried numerous times over a 24hour period. Friend unable to order shoes from @boohoo. Call centre staff pleading ignorance of the problem.
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susan russell
(@Sueruss55) reported
@TSB I have decided that I would like TSB to say there is a problem and they will tell their customers when it is fixed. It is the uncertainty of the situation that Is difficult. It’s very time consuming trying to complete my @Tesco shopping order multiple times over several days
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Dr Lynsay Shepherd
(@Lynsay) reported
There’s a problem with the @TSB payment approval system. Latest iPhone software, up to date app, but the “Approve” button is not functional (“Reject” works). A restart doesn’t help. It’s been like this since yesterday morning. I can’t make online payments. Yet another IT mishap
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susan russell
(@Sueruss55) reported
@TSB Now, this is the thing. You keep asking the customer to do things with their hardware and software. Why? To engage and pretend you are helping. The problem is with your security software. It’s all very exhausting.
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mark killoh
(@mark_killoh) reported
@JeremyDunton @TSB This is a known issue and has not been resolved. I have been unable to approve payments all week. 6.42 TSB version.15.41 Ios
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susan russell
(@Sueruss55) reported
@TSB No I haven’t. I want TSB to fix their security software. That is all. Not asking much.
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Christine
(@parker_cheyne) reported
@TSB I am@unable to approve payments on the app, has been like this for a few days and then wasn’t able to chat online as service wasn’t in operation at the time! Had to transfer to bank account with another bank to then authorise the payment from there
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susan russell
(@Sueruss55) reported
@TSB I know your job is to firefight, to make it look as if the bank is doing something. However, it is very tiring and time consuming for customers when you ask the same questions and request us to send screenshots. I know you know what the problem is.
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brendon
(@brendonmac07) reported
@TSB I’m trying to approve payments on my app and this is not working , can it be looked at