TSB Bank status: access issues and outage reports
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Full Outage Map
TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Problems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
- Mobile App (48%)
- Transactions (17%)
- Website (17%)
- Login (17%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Penicuik, Belfast, Inverurie, Manchester, Leyland, Blackwood, Motherwell, Bolton, Poplar, Coventry, South Somerset District, Falkirk, Greenock, Birmingham, and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Penicuik
|
Mobile App | 4 days ago |
|
Belfast
|
Mobile App | 14 days ago |
|
Inverurie
|
Transactions | 14 days ago |
|
Manchester
|
Website | 14 days ago |
|
Blackwood
|
Mobile App | 14 days ago |
|
Motherwell
|
Login | 14 days ago |
Full Outage Map
Community Discussion
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Santander UK (@santanderuk) reported@runneroundlou @TSB Hi Lou, thanks for reaching out. Sorry to hear you've not had a good experience. How can we help fix this?
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Minter79Man (@Minter79Man) reported@tsb App and website down, no way to confirm payments have gone out, any ideas when whatever issue it is this time will be fixed ?
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Shaz 🦋 (@soxxylady) reported@TSB I’m leaving your crap bank for good. I’ve just rung customer service for help and have spoken to six Indian men, not even in this country and NONE OF THEM COULD UNDERSTAND OR HELP ME. DISGUSTING BANKING GROUP.
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Oli Ashman (@OliAshman) reportedIt "kicked off" a little bit in the local @TSB bank this morning. A lady was complaining loudly about not being able to pay money in at the counter after being directed to use the machine, the guy at the machine was getting frustrated with it and ended up punching it! The queue were complaining amongst themselves about how the bank only had one window open. I kept quiet because I knew people wouldn't accept why it is like this in most UK businesses. People cost too much to employ, successive governments has made this more and more expensive so businesses have no choice but to cut staff. Most of the UK's current problems is down to staff and pension costs. The only way to improve this is: 1. Reverse the employers NI rise 2. Raise the age employers have to auto enrol and contribute to pensions for staff 3. Link minimum wage increases to inflation, capped at 5% and collared at 2.5% If the 3 measures above were enacted the UK would feel like it is improving as time marches on and in 10 years time the situation would feel a lot better.
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Sam Reed (@tehreedy) reported@TSB Hey! I’ve not had a card with yourselves since early/mid 2020… why 6 years later is this card reappearing on my credit reports as a closed account? It seems rather odd… I had loads of problems getting the account actually closed on my report back then.
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Peter Irvine (@ibhinnPeadar) reported@TSB_News @TSB 3 months of problems accessing funds through a dysfunctional app. You have nothing to crow about.
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Lawrence M-M (@prop_power) reportedWow @TSB support is so tightly wound around ai I have multiple issues to raise and it sends me a link to report an issue, where are the real human beings? When you do get a human, no notification they’ve messaged so they close the chat down! And tell you to start again!
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Redders. (@1Redders0) reported@santanderuk @TSB Empty your accounts. Move banks. They want to shut 44 banks down. Strip there custom. Use another bank. End them.
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Admiral Insurance? Pirates More Like (@zacbusner) reported@santanderuk @TSB You absolute cowards. Your complaints person just called me and then hung up - on a bank holiday - except I can't call you back - because it's a bank holiday! Disgusting customer service!
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Poppy Fields (@Teresa2611) reported@TSB I need to register a power of attorney but the phone & online keeps asking for account details. We don’t have account details & we don’t have TSB accounts ourselves. We just need to register the LPA with you. Help!!
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Capital-1 (@scotland_999) reported@TSB Just had the worse customer service tonight. Called TSB re and unauthorised charge for PlayStation. I got a call taker who clearly does not have a personality or ability to speak English. She was so unwilling to help or go the extra step. No good.
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Kevin Maguire (@RainTown) reported@TSB I have a very general question. Are you able to, if the customer asks, to tell them which cash machine and what time of day a specific cash machine withdrawal was made?
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Potters (@spotter75) reported@TSB So how can you describe it as being free of charges then - sounds like it is triggered when ever it’s paid off. So if the customer pays early (unless in the last 90 days) they will pay a fee. Your website doesn’t make it clear. Heard of Consumer Duty?!
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colin (@lairdcwh) reported@TSB No, I have 2 choices now... ombudsman or switch bank....I'm fact the best option is to switch away. 40 odd years as a customer and I can no longer trust @tsb
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SoftwareLife (@Mindfulness2050) reported@santanderuk @TSB Why AI is really dangerous for all it’s clients esp Banks is first AI companies will ask clients to fire their employees and then 5yrs down the line AI companies will ask Clients huge huge forcefully COST for Maintaining it as AI code is very complex ! Bcoz of job cuts economy 👎
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Michelle Cook (@MCOOK73) reported@TSB app NOT working again seriously 😡
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MarcHughes86 (@marc_hughes86) reported@TSB What’s the point as it will likely only happen again in the future! You never learn and constantly make the same mistakes and errors so I would rather take my money elsewhere thanks!
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Pam Cull (@catsPam12) reported@TSB @DJQueen_E Site down again
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Maz Scotland (@6pmIsWineTime) reported@TSB I see only blue screen with TSB in centre when I try to log in
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Lia♡⁶³ (@Lialvvzs) reported@JJBmufc @TSB this is such a frequent issue on the first of the month
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Chicco (@Charles28705991) reported@MarleyBoxer14 @TSB_News @TSB Ive had major issues with santander that stretches back nearly 2 decades sadly now will probably have to go through it all over again, without doubt the worst people I've delat with in 40yr.😒
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Sam Milne (@sammilne91) reported@TSB I’m currently trying to pay a bill, I’ve approved it on the app and tried to continue on website but I’m just getting 4 green dots and nothing happening?
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🅢🅗🅐🅖🅖🅨 🕖 (@ShaGGy_Uk) reported@TSB After 40+ years of being a customer I have realised you're basically a toy bank these days. The app suddenly stops working. Your app can't read cheques without failing every time for different reasons. Your customer support is foreign. Moving all my funds to a real bank.
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George Gallowayish (@GeorgeForLondon) reported@TSB Tried to but the link is not working
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Steven Redmond (@RedmondSteven) reported@TSB my internet banking is not working can I get some help please
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willie hickey (@tin1tin1) reported@TSB app not working again today ????
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MBUR337 (@MBUR337) reported@TSB is TSB having problems servicing its lending debt to their credit card customers? Many customers reporting that TSB are sending customers letters threatening to suspend cards with in 30 days if they do not agree to new higher minimum payment terms despite customers 1/
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Dwayne Pipe (@DwaynePipe19584) reported@TSB I can confirm I’ve given you my number, I’ve explained im working 12 hours tomorrow so I expect a call today. I have our chat recorded.
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BumbleGirls (@TinyLionesses) reported@MCOOK73 @TSB Not for me either! This is a TSB problem, not a customer problem.
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Nicola (@nixsmac44) reported@TSB Why is my banking app not allowing me to log in? Its saying essential maintenance… i need to pay bills 💵