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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (29%)
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Login (27%)
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Transactions (20%)
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Website (18%)
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Transfer (6%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Bolsover, Manchester, Aberdeen, Birmingham, Huddersfield, London, Wolverhampton, Machynlleth, North Shields, Stowmarket, Alness, Alloa, Sudbury, Halifax and Newcraighall.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Website | |
| Aberdeen |
Mobile App | |
| Birmingham |
Login | |
| Huddersfield |
Mobile App | |
| London |
Transfer | |
| Wolverhampton |
Mobile App |
Full Outage Map
Community Discussion
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Turner
(@turnerslad1) reported
@TSB just had another fraudulant call about activity on my account… luckily i realised it was a scam… but im still going to have to take a morning off work to go into branch to make sure and to block the credit card i never ordered or wanted
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Andrew Turner
(@turnerslad1) reported
@TSB 40 years customer with tsb paying £10-£22 a month in fees (average £15) thats £7400, and the level of customer service i have received over fraud is a disgrace… im so disappointed
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Stacey
(@StaceyGriff2) reported
Honestly, @TSB customer service is shocking! Had over £200 stolen from my account, so I’m obviously panicking and the lady was nothing but rude! I still have no answers of when I’m getting MY money back that has been fraudulently taken!
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Marcia Bigg
(@marciabigg) reported
from
Bolsover, England
@TSB is this a phone number from your fraud department? 0345 351 1695 If it is, it would be helpful to put it on your website so people know it isn't a scam. If it isn't, it could also be useful to add it as a warning to people. Also ANSWER THE PHONE!!!!
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Andrew Turner
(@turnerslad1) reported
@TSB Pointless exercise… 45 mins wait time to speak to someone in mumbai… this fraud issue is the second time in less than two weeks… how does a brand new credit card… unopened arrive with £245 spent on it? Twice! Inside job
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Andrew Turner
(@turnerslad1) reported
@TSB after 45 mins on hold to customer services im not transferred to freud dept based in mumbai!!! Thats another 45 mins hold call to speak to someone on a headset that sounds like they are underwater… tsb you should be ashamed!
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Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦
(@SarahLudford) reported
I wonder if @santanderuk takeover of @TSB might improve latter’s customer service? Not holding my breath. Have spent half hour unsuccessfully trying to sort online bank transfer which is not going through; call centre v unhelpful. No wonder high blood pressure is so prevalent..
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Luddski 71🏴
(@Hullfcmike1971) reported
@TSB as a long term customer, if @santanderuk come anywhere near my account, I’m gone!
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Brigadoon 🇬🇧🏴🇬🇧
(@Pepper59569815) reported
@TSB 90 minutes on hold for telephone banking is really taking the proverbial ! And then no help whatsoever. Customer service zilch.
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Richard S
(@Stokesy1966) reported
@TSB Well thats a joke as well, nothing happens when you type in "complaint". Your customer service is appalling.
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Peter Laws
(@revpeterlaws) reported
@TSB Is your Business App down today. It wont open without an update, but the update is stuck forever, so i can't verify an important payment. Is there another option for me to verify? Alternatively, when will the app be fixed?
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Richard S
(@Stokesy1966) reported
@TSB I'm in a chat this morning. The issue is thay you just block a card without any notice, no message to tell the accounter holder, nothing. This isn't the first time you've done this and it's unacceptable.
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Rebecca K Viner
(@Beckiviner) reported
@TSB (@FinancialTimes ) "We use Docusign for this kind of request. Docusign don't use your data, they simply pass it to us securely. Need to find out more? Read our Privacy Notice. " TSB customer service page
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Lorne Sausage
(@JollyGoodWheeze) reported
@TSB 'and we look forward to being part of Santander'? Look forward to losing your jobs? Wiping out 215 years of history? Erasing another institution from Scotland? I've been a customer for 56 years. I'm not looking forward to trawling other banks to get the same T&Cs at my age.
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Vicki Wharton
(@vickwharx1) reported
@TSB ive begged on the app for help and got no response I do NOT have an overdraft yet yous have paid someone that has put me in minus I cant receive money due to this and my electric is going to go off we are a vulnerable family of 7 with 2 children under 3 help please
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Matt Rayns
(@MattRayns) reported
@TSB_News @TSB Your migration record makes me laugh. You still have errors with customer applications I found pre 2020. There's even a page on your intranet called "common proteo error messages" with all of my workarounds on! Staff still use 6 years later!! You haven't fixed a thing!
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Nick Wright
(@nevryntweet) reported
@TSB 35 minutes on hold to speak with TSB about my mother’s PoA access. Still no answer. Thankfully I am NOT a TSB customer else id be even more upset about not getting through to anyone. I think I’ll leave it to my solicitor to deal with. Thanks for nothing, TSB.
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David Harman - News Paywalls are Censorship
(@david_harman_uk) reported
@santanderuk @TSB Another customer stitch-up & limits consumer choice @TheFCA
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Douglas Mcarthur
(@Douglas15358209) reported
@bancosantander @TSB @santanderuk So lay off the staff, as part of a cost cutting exercise, then purchase another bank. Wow. This tsb customer won't make a difference when he closes down his account but I hope many do the same an go elsewhere
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Claire Menlove
(@clairemenlove) reported
@santanderuk @TSB If you could simply sort out why I’ve waited 7 working days for a new bank card, I’d be happy with that. #HackedAccount #hackedoff
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D
(@D9462398672592) reported
@TSB what the hell do you lot think you are doing? The Spanish Inquisition from the other side of the world to unblock my bank card. Unbelievably bad attitude from your customer service.
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Lewismailler899
(@maillerlewis899) reported
@TSB Im having log in issues with the app. Every time I use my usual fingerprint recognisition, it comes up saying "something went wrong. Please try again latter." And when i went to use memorable information, it would say my userID or password does not match. I really need help.
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adam robinson
(@adamrobinson86) reported
@TSB hi I did a switch to yourselves last month however a standing order hasn’t gone out today. I can see it in regular payments but can’t amend it are there are any payment issues or should I make the payment manually and setup standing order again?
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Greg
(@potatoe_greg) reported
@TSB any issues with payment this morning? All my payments are normally instant. They left 2 hours ago and none have arrived in uk banks. These are business payments to personal accounts,
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Kaitlin
(@Kaitlin00477611) reported
@TSB please sort your stuff out, I’ve been on the phone with your fraud department for the past 2 hours trying to get a block removed and they aren’t useful. I need this block removed as I have bills to pay this week and I have to get shopping and I cannot use my card at all
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Andrew Turner
(@turnerslad1) reported
@TSB very bad phone service spent over 1hour trying to get thru to advisor only for them to answer and sound like they are either underwater or driving a convertible. couldnt understand a word. 4 operators, cut off by 1 so had to re dial Had to visit branch to speak to a person
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Tracey Wadsworth
(@tswadsworth) reported
@TSB is business chat not working?
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Tracey Wadsworth
(@tswadsworth) reported
@TSB is business chat not working?
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Tracey Wadsworth
(@tswadsworth) reported
@TSB is business chat not working?
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Francisco099
(@Francesca090900) reported
@TSB your chat isn’t working again