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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Login (34%)
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Website (22%)
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Transactions (19%)
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Mobile App (19%)
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Transfer (4%)
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Withdrawals (1%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Birmingham, Ely, Stanley, Aberdeen, Woodford Green, Dundee, Carshalton, Peterborough, Torquay, Chippenham, Chatham, Bracknell, Bristol, Falkirk and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Login | |
| Ely |
Transactions | |
| Birmingham |
Transactions | |
| Stanley |
Login | |
| Aberdeen |
Mobile App | |
| Woodford Green |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Milne
(@JamieMMilne) reported
@TSB The only option available is a landline telephone number and when they click send. No code is sent to the landline. So I was trying to update their mobile number on the account. After clearing cookies TSB website sent a code to mobile so TSB ovbiously has mobile number
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jar
(@jar04916062) reported
@TSB If it was the first time I would accept your apology, but I’m fed up with these empty pointless apologies. It means absolutely nothing when in a few days the app will be down again. As it is your app is miles behind all the other banks. Clearly you dont care as it keeps happening
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Gillian Glynn
(@gillian_glynn) reported
@TSB please help. I was advised to send an application form ‘account closure’ to the branch in Leeds (Banking Services, TSB bank PLC, PO BOX 373, Leeds, LS14 9GQ). Worldwide parcel are UNABLE to deliver to this address please provide physical address so I can get my parcel there.
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shocklegger
(@shocklegger) reported
@TSB on service failure is another reason to keep using cash. A concerted hack from a foreign power could render it impossible to buy even the basics.
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Leanne Walsh
(@LeanneLwalsh19) reported
@TSB is your IT system now fixed? I’ve had issues using apple pay , paying online using my bank card all weekends and now I’m approving online payments and they’re being rejected? Is anyone else having this issue? I’m afraid to buy anything?!?!?!? #tsbissues #TSB
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Chris Wood
(@grumpawales) reported
@TSB I will, thanks, but having already detailed the problem in the Chat, as requested, and to which I have received no meaningful reply, you will understand the frustration.
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Archie Hughes
(@ArchieH76110415) reported
@TSB Am on phone now as it’s really serous I have access to someone else account on my app
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Eileen McShane
(@ny20005) reported
@TSB Is there a problem with paying credit cards ? I’ve been trying to pay mine from another bank & it’s failing since Saturday. No issues with any other FPO’s
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Juliette ClaireMarie 💙💛
(@moonstonesea74) reported
@revpeterlaws @Apple @TSB Apple support has gone downhill. It used to be so good. Such a shame. 🫤
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Jamie Milne
(@JamieMMilne) reported
@TSB has your Internet banking been fixed because still having issues trying to update personal details page? It says unavailable.
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alexnw10
(@alexnw102) reported
@TSB App still not working - problem not resolved despite various phone calls
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Blueandberry
(@blueandberry88) reported
@TSB Direct debits and standing orders take , but none of mines actually reached any destination accounts. Not being pernickety, but my partner’s SOs arrived fine. Having trust issues now.
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Sean Backhouse
(@sean_backhouse) reported
@TSB disgusting service in Blackpool bank street. 50 minutes to withdraw cash over the counter followed by a disgusting attitude by Natasha. 2 emails complaining and not one reply. Disgusting
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Andli Litt
(@Andlil) reported
@TSB recently discovered an account in my name joint with a family member - I never opened this account - bank are adamant I did yet unable to provide any proof to substantiate the claim - anyone else had this please I need help?
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Al
(@_265__) reported
@TSB what is wrong with your business banking app? There always is a problem
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Kimmie mac
(@ItsKimmieMac) reported
@TSB Stopped working again!!
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manuleach
(@manuleach) reported
@TSB This worked and I was able to log in. Thank you.
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Chris Wood
(@grumpawales) reported
@tsb Great examples today of why I want to switch to Starling. Phone branch-no agents available; online chat-what I want doesn't fit the menu available; Customer Services-again, the problem doesn't fit the menu of automated responses.
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Craig woodcock
(@craigwoodcock89) reported
@TSB I have done. But I'm told there are no agents available until 9am on Monday!! This is ridiculous. After an event such as this there should be people available to deal with customer complaints!
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Paris C. 🦆
(@parisisnotcross) reported
@TSB Thanks. Your page about creating a joint current account doesn't currently mention this. Wakefield is not an available branch on the form you have sent - is this an error?
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Anne McLellan
(@AnnieMc63) reported
@TSB - Internet banking - are there issues? Can't load my statement & friend's sort code not recognised so can't make a payment - please advise!
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Jennifer McAlan
(@JenMcAlan) reported
@TSB Yes they did, and they just said it was a system error and to continue trying. I’m still yet to be able to use my card.
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Anne McLellan
(@AnnieMc63) reported
@TSB Also unable to set up a new recipient/ make a payment with following message… An error has occurred
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Paul Hesslewood
(@HesslewoodPaul) reported
@TSB How about compensating customers instead of paying big bonuses. Could also invest in the social@media team so they have more than just one standard **** reply
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Jamie Milne
(@JamieMMilne) reported
@TSB Okay tried that, and update details page still isn't working. The actual main issue is that my parents are trying to pay a bill on British Gas and when they click pay, it takes them to the TSB transaction security prompt where it wants to send a code
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Pegs
(@Miss_Peg) reported
Found my old card, figured out the issue. My old card expires in 2024 but @TSB sent me a new version of the card (it’s changed a lot) so I have 2 valid cards for 1 account but only 1 of them shows on my online banking 🙃
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Peter Laws
(@revpeterlaws) reported
You wouldn't believe how long I've been on the phone to @Apple support these last few days. At least three hours and counting - still on hold now. All because (it turns out) you can't pay for anything from the online Apple store with a @TSB business banking account.
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Nora
(@Norajinx_) reported
@TSB Your app is not working for me still. This has caused a great distress to me and my house bound mother, you need to sort this out for ALL of your customers. It is absolutely disgusting service and while I understand you are trying your best to fix the issue, it just isn’t right.
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Anne McLellan
(@AnnieMc63) reported
@TSB Thanks for coming back Rich - Statement is loading now but I’m unable to see my pending debit card transactions - there definitely are some as funds available and balance do not match - error message is… ! We are unable to display any data please try again
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Mark Appleby
(@mamarkappleby) reported
@TSB this is a joke now, I can get the app working but my card keeps being declined everywhere. When are you going to sort this. Might transfer to @NatWest_Help.