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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (56%)
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Login (26%)
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Website (15%)
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Transactions (4%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Hackney, Newcastle upon Tyne, Stockton-on-Tees, Northampton, Edinburgh, Acton, Stowmarket, Cosgrove, Dunfermline, Chelmsford, Chesterfield, Kingston upon Hull, Middlesbrough, Catford and Saffron Walden.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Mobile App | |
| Newcastle upon Tyne |
Mobile App | |
| Stockton-on-Tees |
Mobile App | |
| Northampton |
Mobile App | |
| Stowmarket |
Website | |
| Dunfermline |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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susan russell
(@Sueruss55) reported
@parkinette @TSB Hi Wendy can you do your supermarket shopping yet? I’m having the same problem. Is it with @Tesco ? I’m just wondering if it’s worth trying another supermarket.
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Heiko Lüder 🇺🇦
(@hluder) reported
@TSB After our local branch was closing since January 22 I have enquired about an upgrade to the TSB banking app to scan cheques.Almost ALL Banking apps offer this.I have asked the National customer service support and they said “later in the year”- So after 25 years I quit TSB!
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susan russell
(@Sueruss55) reported
@victoriacuckson @TSB Thanks for the reply Victoria, I don’t bank online, so it’s the security validation software when you make online purchases that’s the problem for me. I have discovered that it’s only when an online purchase is above a certain value that the security validation kicks in though.
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John T
(@FordCapriOrange) reported
@TSB I couldn't enter any letters, but it seems to be working again now, thanks
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Sarah
(@Sarah22013154) reported
@TSB Hi. I tried this and it didnt resolve the error. I still have mobile access luckily but... now what?
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susan russell
(@Sueruss55) reported
@victoriacuckson @TSB Hi Victoria, can you buy online now? I’m having the same problem. Was it just John Lewis or other online retailers?
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John T
(@FordCapriOrange) reported
@kamkyle_2006 @TSB @TSB_News same issue here, tried multiple browsers
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susan russell
(@Sueruss55) reported
@TSB These things are important. These conversations provide information to other customers that are experiencing the same issue. I will ask my friend if she can see the conversation on her Twitter. I’m now upset about this as well as the Security software collapse.
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liam.
(@liam0555) reported
@TSB I keep getting error ERRSCA02 ?? On the app and on desktop ?
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Wendy Parkin 🟨🟥 #freethenorth 💙#nhsnotforsale
(@parkinette) reported
@TSB It was days ago. I resolved it myself without @TSB help by deleting the app altogether & reinstalling it.
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Sonny
(@helloitssonny) reported
@TSB lost my business banking card. Currently abroad. No way to report via business app. It’s impossible. No person icon in top left corner.
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susan russell
(@Sueruss55) reported
@TSB I can only hope your security software is fixed within the 14 days you advise and we can draw a line under this. I would like you to consider my suggestion to make a public announcement that it is fixed. It’s awful having to keep checking.
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Zee 🇷🇺
(@afgzee) reported
@ismailkosetr @TSB Nevermins, I was trying to help out but you figured it out 👍
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Carol Carter
(@CarolCarter21) reported
@TSB is the internet banking down as trying to put in the 6 digit code to confirm logging on and it says information doesn’t match when have green ticks against everything. This has happened 4 times. Thank you
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Hazel Farrow
(@farrow_hazel) reported
@TSB A classic plus..i log in verify go back to merchant and press continue then nothing loads for ages... my mastercard and bank of Scotland account have no issues like this and certainly everytime i use this card it flags this issue no matter what website..its infuriating
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Craig Ewen
(@red_devil1999) reported
@TSB trying to approve premium bonds transaction through the App on phone but cannot as amount behind so cannot approve. Help please.
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Mike Bazaluk 💙 🇺🇦
(@mbazaluk) reported
@TSB is there an issue with internet banking this morning ? I'm getting a ERRSCA02 when attempting to login
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kamkyle_2006
(@kamkyle_2006) reported
@FordCapriOrange @TSB @TSB_News I replied too soon - Sorry, we are currently experiencing technical issues. Please try again later
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susan russell
(@Sueruss55) reported
@TSB This situation with your broken down software reminds me of our present governments strategy around partygate. Surprise and no knowledge of what has happened. When it happens time and time again. I do have sympathy with you, your jobs are at risk.
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susan russell
(@Sueruss55) reported
@TSB Oh that’s disappointing, I was clutching at straws then. So Your IT technicians are in the dark as well? Usually when companies don’t have in house expertise to solve problems they call in outside help. Contractors if you will. Expensive, but might be necessary. Nearly a week now
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susan russell
(@Sueruss55) reported
@TSB I know you keep referring to your complaints dept. Really, as you know I can vote with my feet and choose another bank. But that doesn’t solve the immediate problem.
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Deante McDonald
(@DeanteMcDonald) reported
@Sarah22013154 @TSB I agree👆support was trash and I had to contact @Unitechnicrat to help reinstate mine also.
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Robert Mulhern.
(@RobertMulhern1) reported
@TSB Hi, I tried to approve a payment on my internet banking yesterday and today but it wasn’t allowing me to do so. I understand this has been an issue for a number of weeks now, can you please advise when this will be rectified as it’s a nuisance not being able to make payment?
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Becky Armstrong-Corbett
(@bchypnotherapy) reported
@TSB Yes,I have dyslexia on my notes and I’ve asked for the bank to ring me, have hey? No. I have a letter of four pages from disputes, with and email address to reply, phone helpline doesn’t work refers you to a website while they narrated a list of instructions. How does that help
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susan russell
(@Sueruss55) reported
@TSB Maybe @TSB could collate all customer workarounds to help with future IT debacles. Much more helpful than expressing surprise and no knowledge of what is happening.
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pete
(@pete42158873) reported
@TSB @PrideOfBritain @ProjectSSP TSB. Tough **** Boy going WOKE go BROKE then .
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megan
(@mvh93x) reported
@TSB OMG every single payment I have trouble with every month sort your **** app out!!!!!!! Or am changing banks
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florence
(@Thlnkllngusd) reported
@Sarah22013154 @TSB The problem with customer support is their no response or automated replies that does not solve anything. When I had similar difficulties with my account I had to reach out to @Unitechnicrat for help. Good thing is they did help fix my acct.
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Self Invested
(@InvestedSelf) reported
@MoneySavingExp, the information on your website for this @TSB product is incorrect. There’s no cashback and there’s a £999 product fee. The information needs to be checked and updated, otherwise it will misinform more people
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Victoria Cuckson 🇵🇸 🇾🇪 🏳️⚧️
(@victoriacuckson) reported
@Sueruss55 @TSB It won't work on my phone. Having to use my tablet to access online account. I'd try that.