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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (38%)
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Login (26%)
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Transactions (15%)
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Website (13%)
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Transfer (8%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Aberdeen, Newcraighall, Welwyn Garden City, London, Portsmouth, Llanfyllin, Blyth, Taunton, Bolsover, Manchester, Birmingham, Huddersfield, Wolverhampton, Machynlleth and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Aberdeen |
Mobile App | |
| Welwyn Garden City |
Mobile App | |
| London |
Mobile App | |
| Portsmouth |
Mobile App | |
| Llanfyllin |
Mobile App | |
| Blyth |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Axel F 🤠
(@BoabSideshow) reported
It's virtually impossible to deal with the @TSB bank. Trying to sort something very important out regarding my elderly, ill father but nobody EVER answers the phone in the branches. As soon as this issue is resolved I will be closing my accounts with them instantly! #useless
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@DanGriffin45
(@dangriffin37) reported
@TSB your app is probably the worst banking experience ever when it actually does work, currently unable to access my account and unable to reset my access, regretting switching business to you
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tammy mayes
(@tammymayes1) reported
@ViTo_DEE91 @santanderuk @TSB I know what u mean my money normally in by 10pm its now 12.30am n my money not in n I have bills to pay. !! Not on and nothing on there website to say there is a problem!!
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Chris | xSUSPECT
(@usualsuspect448) reported
@TSB Please fix the app for the second time i can't login in due to authentication error. I can login fine on the internet app. This is the 2nd time in 2 days this has happened
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David Traynor
(@DavidTr02147043) reported
@TSB your app is just the worst.. constantly have to reinstall it and it just stops working again
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Rachael Santangelo
(@Beleza_Rach) reported
from
Newcraighall, Scotland
@TSB you've ignored our requests in June sent via email to your customer relations to look at our complaint again. We have now approached the financial regulator and today I've sent complaint to your chief exec
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Rachael Santangelo
(@Beleza_Rach) reported
from
Newcraighall, Scotland
So again @TSB have declined my granny's weekly @Morrisons delivery because they think the activity is suspicious. Pro because yesterday she renewed her @tvlicensing. It blows my mind a high street bank treats a 92 year old customer with enough to buy shopping 1000 x like this
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Tony Drake
(@TonyDra61431085) reported
@TSB 189th time of asking,is legal for you to send default notices to a address where I've never lived at or registered with you. What action has been taken against the rogue employee working in your customer relations team
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Hafsaaaaa
(@Hafsaaaaa__) reported
@TSB is there a reason a new card was sent out to me without my knowledge or request? Card doesn’t expire until 2029 and now it means I’m going to have to update debit card payments everywhere that go out on a scheduled basis. Oh, and chat service on the app doesn’t work
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Mark o'connor
(@Mark27835644277) reported
@TSB customer service on the phone. ******* ****.
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Wayne Garton
(@MrWayneGarton) reported
@MattRayns @OfficialAlgie @TSB I was there when Lloyd’s took over TSB to get their real-time system compared to what they had with everything updating over night. Was an absolute nightmare when an Ex TSB customer came into a Lloyds with only a passbook…
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Algie..x
(@OfficialAlgie) reported
@MrWayneGarton @TSB @MattRayns I'm a luddite... I find Monzo and Starling perfect for me... no high St... or phone number... so not for everyone... but having those two suit me down to the ground... The Landlady's had Halifax forever... and wouldn't change...x
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Joseph Haig (not a parody)
(@jrmhaig) reported
@TSB Is there a problem with mobile banking? I have tried logging in three times and I am yet to receive the one-time password on my phone.
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Paul74
(@pw74ebo) reported
@TSB Nearly 40 years with bank and with Santander buying you over its time for me to change banks! Had nothing but awful service from Santander! Your loss!
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b3n5
(@b3n5_) reported
@TSB You're live chat isn't working - I need some help pls
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Maz Scotland
(@6pmIsWineTime) reported
Seems to be more issues @TSB online banking this am. When will service improve?? #CustomerService #CustomerSupport
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Mr. Misanthropic
(@Meet_Cleaver) reported
@TSB New customer. Initial problem with the app. Account now open thanks to a video call. App is awful. You get no notifications. Of 3 payments from her account today (5 hours ago) only 1 has gone through yet the money has gone from her account. Zero support from the developer 😤
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Taşa
(@enellefj) reported
@jollux_ @TSB Having the same problem. Did you ever get this resolved??
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Soup Dragon
(@SoupySoupySue) reported
@santanderuk @TSB Is Santander down at the moment? I can't log on to online banking and my card won't work on the chip or with the pin. Either in a shop or at a cash machine.
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Andrew Turner
(@turnerslad1) reported
@TSB I would like to launch a further conplaint, but i am unable to as i am blocked from the app and cannot access my banking, can you lodge a complsint for me please
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Woody
(@denawood1991) reported
@TSB getting there is something wrong with your app again!! Told me to reauthbthe device I did and wouldn't recognise passwords setup internet banking again and it's still not working!!
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Kris
(@KrisNewman4) reported
@TSB got a refund cheque from you. Your app doesn’t scan your own cheques 🙈 Uve closed all branches near me so 30 mins each way minimum for £11.38. Called ur helpline, asked to enter last 3 security digits of my card. I don’t have my wallet as I use Apple Pay. Any help?
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Road To Comp!
(@II_BANDOS_II) reported
@TSB are such a **** bank. Terrible customer interaction, their banking app is awful and they just cause nightmare after nightmare.
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🌈 Daisy 🇪🇺 (she/they)
(@jollux_) reported
@TSB I can get onto online banking absolutely fine, it's only the app which has the issue. It's now stuck on the processing screen after reinstalling again
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🌈 Daisy 🇪🇺 (she/they)
(@jollux_) reported
@TSB your app is constantly stuck on the "securing your device" screen. Can't access my account. Android, yes I've uninstalled and reinstalled it. Help?
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Aaron
(@AaronParekh) reported
Just how shocking is @santanderuk customer service in the consumer finance complaints team! So many promises but nothing ever materialises...next stop the financial ombudsman! Good luck @TSB
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Judy Scott
(@JudeScott2) reported
@clairemenlove @santanderuk @TSB I’m going away tomorrow so not sure what I will do if it doesn’t arrive today, doesn’t help that the postal deliveries are sporadic around here
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Andrew Turner
(@turnerslad1) reported
@TSB just had another fraudulant call about activity on my account… luckily i realised it was a scam… but im still going to have to take a morning off work to go into branch to make sure and to block the credit card i never ordered or wanted
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Andrew Turner
(@turnerslad1) reported
@TSB 40 years customer with tsb paying £10-£22 a month in fees (average £15) thats £7400, and the level of customer service i have received over fraud is a disgrace… im so disappointed
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Stacey
(@StaceyGriff2) reported
Honestly, @TSB customer service is shocking! Had over £200 stolen from my account, so I’m obviously panicking and the lady was nothing but rude! I still have no answers of when I’m getting MY money back that has been fraudulently taken!