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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (41%)
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Website (24%)
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Login (16%)
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Transactions (15%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Birmingham, Milton Keynes, Welshpool, Sandbach, Bilston, Bournemouth, Dundee, Peterborough, Athlone, Bushey, Gainsborough, Edinburgh, Cupar, Glasgow and Lincoln.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Mobile App | |
| Milton Keynes |
Login | |
| Welshpool |
Transactions | |
| Sandbach |
Mobile App | |
| Bilston |
Mobile App | |
| Bournemouth |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Ness 2 ( The lock Ness monster 👹🤣)
(@poppypippa2) reported
@TSB It's okay. It was just a private joke so take no notice of my tweet and I hope Megan can get her issue solved with the bank x
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D Bates
(@DaveBates72) reported
@TSB tried to login to my banking account after 5 attempts its now blocked me thanks the info i was putting in is correct 😡😡😡
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Stefan Karlsson
(@StefanComrz) reported
@TSB @kwgordonso This issue has not been resolved - please don't lie to your customers - the latest updates to the online banking software are obviously buggy. No one will say what the ERRSCAO2 Error means - this comes from the Boris Johnson playbook of deny everything!
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LynnetNeil
(@LynnetNeil) reported
@TSB what a shambles your paisley branch is! 3 times been in and they don't have systems, aren't sure or cant give me MY money after 4pm wtf! Close all the local branches then when you travel staff can't help you! Total disgrace and I will be moving ALL my accounts immediately
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bcoz it cant b emty
(@icnfagun) reported
again @TSB? What´s wrong this time? Website login issue... error code: ERRSCA02 Your Helpdesk couldn´t help me.... The App doesn´t provide the functions I need...
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jan oliver
(@JanJanlg) reported
@TSB when did the bank decide that they would send codes to phone/mobile excessively to allow access to banking app. It's becoming very annoying. And yes, I appreciate it's done to help protect me but does it have to be at such high frequency.
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Train with Tommy
(@TrainwithTommy2) reported
@TSB everytime I'm directed to this new "payments to approve" section when paying by card it just says an error occured and I can't pay..
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Marcel Graves
(@MarcelGraves) reported
@TSB the ‘payments to approve’ and ‘chat’ functions on the app are not working. Any idea when this will be sorted as I need these functions to pay bills.
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Michael John Wormald
(@MichaelJWMax) reported
@TSB No Not at all What you should say is "Oh remembering a 10digit password of random numbers & letters IS a bit difficult to remember" & "I see the password buttons are obscured!" THEN you escalate the problem to management! #CustomerService is part of everyone's job! DO IT!
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💁♂️Pauly •🐶Nuky |
(@paulyandnukhas) reported
@TSB hi, just wondering, can I use the app / website, to possibly increase my Overdraft; if it lets me go through credit checks & all that?
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CHZ Fans Utd
(@chzfansutd) reported
@RishiSunak This shouldn't be allowed. If I make a bad investment thats on me, my bank should not be allowed to block transfers. @TSB refuses to transfer my funds to @Bitpanda preventing me from investing. Time for the old school banks to go the way of Blockbuster, Woolworths etc
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Des Masterson
(@SmileyDes) reported
@TSB @TSB Fraud Department (Ceri Ann & her line manager Natasha) did this again - so very paranoid by classifying calls via Relay UK as Third Parties, they insisted on speaking 'directly' to me, #Deaf customer. Repeatedly told me to go into branch.
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jervetheswerve
(@jervetheswerve1) reported
@TSB your website says your phones open at 7am just called after entering info via keypad message says your closed?
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skybluezam
(@skybluezam87) reported
@Coventry_City Please do, also while you're at it get rid of them they're no good. Take it back in house do it yourselves. But saying that, nothing will happen, I'm still 5 tickets down because of them and @TSB so whatever happens with them isn't really going to help.
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Martin J Keatings
(@MartinJKeatings) reported
@TSB @OPGScotland I hope you are getting all of this @Debbiecrosbie1 - I'm going to metaphorically pull Dunfermline branches trousers down around it's ankles and spank its arse - Publicly!
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Ernest Read
(@PRErnestRead) reported
@TSB Can't get online. Error code; ERRSCA02 Can you help?
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Ramil Burden
(@Ramil99) reported
@TSB just spent 30mins in queue as the “approve payment” in app doesn’t work. Was told it was a fraud issue. Spoke to fraud - no fraud alerts. Told to phone helpline and start again. 40 mins + no resolution + no help + don’t care. Time to move bank accounts.
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Grant Maconachie
(@GMacademic) reported
@TSB your fraud report line states it is open until 23:00 but when you finally get past all the security **** it says it closes at 21:00 - not great & open to fraud - very poor
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BrokenPuss
(@PussCous) reported
@TSB I am unable to access mobile app or online banking. Error messages for both. I'd like this resolved. I also plan to move all my accounts to another bank because this is happening persistently.
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Bethany Black twitch.tv/beffernieblack
(@BeffernieBlack) reported
@TSB I’m quite poor and trying to support myself and my partner on my earnings, and because I’m self employed cash flow is often an issue, so I pretty much live at the bottom of my overdraft, and @TSB takes payments on a Saturday which means I only get Sundays panic free
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Touch of Classroom
(@MrMcCSleep) reported
@tsb ERRSCA02 error, doesn't recognise User ID. I've already reported it. Serious problems here! Looks like it's an on-going issue for lots of customers!
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Lynne Bryson
(@lynne160583) reported
@TSB @PRErnestRead I am having the same issues and need to log in to get my earnings for the year my tax return that needs be in for no later than Wednesday. @tsb please sort this issue asap
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bcoz it cant b emty
(@icnfagun) reported
@TSB is there an issue logging on to internet banking? Website giving this error code: ERRSCA02.
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Touch of Classroom
(@MrMcCSleep) reported
@TSB given that this is happening to thousands can you not tell customers what the fix is for ERRSCA02?
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Ernest Read
(@PRErnestRead) reported
@TSB I'm using website. It's been happening for 2 days.
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Grumpy dad
(@hood1960) reported
@TSB you have one number for contacting you to discuss mortgages 03458353389 I have now been on hold for nearly 2 hours and quite frankly am completely unimpressed with your customer service. This to discuss a problem you have made with my mortgage too.
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Sharon mckay
(@martell0507) reported
@TSB why do I need to approve payment now for every single transaction I make ? Even regular payments . Terrible , time consuming and that’s when the service works
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Harley
(@harleyhunter_) reported
@TSB locked out of mobile account because it’s saying I need to set up my device again. Done that 10 times today. Website isn’t any help, can’t get through to anyone on the phone. Any help?
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katie diana 🌱
(@kdlkwrites) reported
hi @TSB I keep getting this message when I try to login - “ERRSCA02: Sorry, something went wrong” This has persisted for a few days now, is there anything that can be done about it?
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Robert Borek
(@RobertBorek93) reported
@TSB HI TSB, i havnt been abe to log into online banking for a few days, Error code ERRSCA02. can you help please?