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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (52%)
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Transactions (19%)
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Website (19%)
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Login (10%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Dunfermline, Telford, London, Manchester, Slough, Sheffield, Hackney, Birmingham, Boston and Llandudno.
| City | Problem Type | Report Time |
|---|---|---|
 Dunfermline |
Login | |
| Telford |
Mobile App | |
| London |
Transactions | |
| London |
Login | |
| Manchester |
Transactions | |
| Slough |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Judy Scott
(@JudeScott2) reported
@clairemenlove @santanderuk @TSB I’m going away tomorrow so not sure what I will do if it doesn’t arrive today, doesn’t help that the postal deliveries are sporadic around here
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Road To Comp!
(@II_BANDOS_II) reported
@TSB are such a **** bank. Terrible customer interaction, their banking app is awful and they just cause nightmare after nightmare.
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Paul74
(@pw74ebo) reported
@TSB Nearly 40 years with bank and with Santander buying you over its time for me to change banks! Had nothing but awful service from Santander! Your loss!
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Soup Dragon
(@SoupySoupySue) reported
@santanderuk @TSB Is Santander down at the moment? I can't log on to online banking and my card won't work on the chip or with the pin. Either in a shop or at a cash machine.
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b3n5
(@b3n5_) reported
@TSB You're live chat isn't working - I need some help pls
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Rachael Santangelo
(@Beleza_Rach) reported
from
Newcraighall, Scotland
So again @TSB have declined my granny's weekly @Morrisons delivery because they think the activity is suspicious. Pro because yesterday she renewed her @tvlicensing. It blows my mind a high street bank treats a 92 year old customer with enough to buy shopping 1000 x like this
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Andrew Turner
(@turnerslad1) reported
@TSB I would like to launch a further conplaint, but i am unable to as i am blocked from the app and cannot access my banking, can you lodge a complsint for me please
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Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦
(@SarahLudford) reported
I wonder if @santanderuk takeover of @TSB might improve latter’s customer service? Not holding my breath. Have spent half hour unsuccessfully trying to sort online bank transfer which is not going through; call centre v unhelpful. No wonder high blood pressure is so prevalent..
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Tony Drake
(@TonyDra61431085) reported
@TSB 189th time of asking,is legal for you to send default notices to a address where I've never lived at or registered with you. What action has been taken against the rogue employee working in your customer relations team
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Joseph Haig (not a parody)
(@jrmhaig) reported
@TSB Is there a problem with mobile banking? I have tried logging in three times and I am yet to receive the one-time password on my phone.
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Andrew Turner
(@turnerslad1) reported
@TSB after 45 mins on hold to customer services im not transferred to freud dept based in mumbai!!! Thats another 45 mins hold call to speak to someone on a headset that sounds like they are underwater… tsb you should be ashamed!
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Mr. Misanthropic
(@Meet_Cleaver) reported
@TSB New customer. Initial problem with the app. Account now open thanks to a video call. App is awful. You get no notifications. Of 3 payments from her account today (5 hours ago) only 1 has gone through yet the money has gone from her account. Zero support from the developer 😤
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Marcia Bigg
(@marciabigg) reported
from
Bolsover, England
@TSB is this a phone number from your fraud department? 0345 351 1695 If it is, it would be helpful to put it on your website so people know it isn't a scam. If it isn't, it could also be useful to add it as a warning to people. Also ANSWER THE PHONE!!!!
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Andrew Turner
(@turnerslad1) reported
@TSB Pointless exercise… 45 mins wait time to speak to someone in mumbai… this fraud issue is the second time in less than two weeks… how does a brand new credit card… unopened arrive with £245 spent on it? Twice! Inside job
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Algie..x
(@OfficialAlgie) reported
@MrWayneGarton @TSB @MattRayns I'm a luddite... I find Monzo and Starling perfect for me... no high St... or phone number... so not for everyone... but having those two suit me down to the ground... The Landlady's had Halifax forever... and wouldn't change...x
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Stacey
(@StaceyGriff2) reported
Honestly, @TSB customer service is shocking! Had over £200 stolen from my account, so I’m obviously panicking and the lady was nothing but rude! I still have no answers of when I’m getting MY money back that has been fraudulently taken!
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🌈 Daisy 🇪🇺 (she/they)
(@jollux_) reported
@TSB I can get onto online banking absolutely fine, it's only the app which has the issue. It's now stuck on the processing screen after reinstalling again
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Taşa
(@enellefj) reported
@jollux_ @TSB Having the same problem. Did you ever get this resolved??
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Kris
(@KrisNewman4) reported
@TSB got a refund cheque from you. Your app doesn’t scan your own cheques 🙈 Uve closed all branches near me so 30 mins each way minimum for £11.38. Called ur helpline, asked to enter last 3 security digits of my card. I don’t have my wallet as I use Apple Pay. Any help?
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Hafsaaaaa
(@Hafsaaaaa__) reported
@TSB is there a reason a new card was sent out to me without my knowledge or request? Card doesn’t expire until 2029 and now it means I’m going to have to update debit card payments everywhere that go out on a scheduled basis. Oh, and chat service on the app doesn’t work
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Woody
(@denawood1991) reported
@TSB getting there is something wrong with your app again!! Told me to reauthbthe device I did and wouldn't recognise passwords setup internet banking again and it's still not working!!
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Wayne Garton
(@MrWayneGarton) reported
@MattRayns @OfficialAlgie @TSB I was there when Lloyd’s took over TSB to get their real-time system compared to what they had with everything updating over night. Was an absolute nightmare when an Ex TSB customer came into a Lloyds with only a passbook…
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Aaron
(@AaronParekh) reported
Just how shocking is @santanderuk customer service in the consumer finance complaints team! So many promises but nothing ever materialises...next stop the financial ombudsman! Good luck @TSB
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Rachael Santangelo
(@Beleza_Rach) reported
from
Newcraighall, Scotland
@TSB you've ignored our requests in June sent via email to your customer relations to look at our complaint again. We have now approached the financial regulator and today I've sent complaint to your chief exec
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Andrew Turner
(@turnerslad1) reported
@TSB just had another fraudulant call about activity on my account… luckily i realised it was a scam… but im still going to have to take a morning off work to go into branch to make sure and to block the credit card i never ordered or wanted
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Mark o'connor
(@Mark27835644277) reported
@TSB customer service on the phone. ******* ****.
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Maz Scotland
(@6pmIsWineTime) reported
Seems to be more issues @TSB online banking this am. When will service improve?? #CustomerService #CustomerSupport
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Andrew Turner
(@turnerslad1) reported
@TSB 40 years customer with tsb paying £10-£22 a month in fees (average £15) thats £7400, and the level of customer service i have received over fraud is a disgrace… im so disappointed
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David Traynor
(@DavidTr02147043) reported
@TSB your app is just the worst.. constantly have to reinstall it and it just stops working again
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🌈 Daisy 🇪🇺 (she/they)
(@jollux_) reported
@TSB your app is constantly stuck on the "securing your device" screen. Can't access my account. Android, yes I've uninstalled and reinstalled it. Help?