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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (36%)
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Transactions (24%)
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Login (22%)
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Website (13%)
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Withdrawals (4%)
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Transfer (2%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Alloa, Sudbury, Halifax, Newcraighall, Skegness, London, Dunfermline, Belfast, Llanbedr-Dyffryn-Clwyd, Cheltenham, Morecambe, Stoke-on-Trent, Sandhurst, Cardiff and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Alloa |
Transfer | |
| Sudbury |
Website | |
| Halifax |
Transactions | |
| Skegness |
Login | |
| London |
Website | |
| Dunfermline |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Clarke
(@Dave_Clarke_) reported
@TSB when will you fix the system so I can recover my user id etc using your website?
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OiYou
(@flythosecolours) reported
@SKinnock @TSB If any Labour MP gives a damn about carers that much, they'll vote against the cuts to disability support. This is not photo opportunity stuff, and for God's sake, don't be the fraud Kendall has shown herself out to be, with her "close to my (nonexistent) heart" crap.
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IanD
(@IanD0001) reported
@SKinnock @TSB Yet you support PIP cuts that you know will harm those same carers. You are a hypocrite sir. I had high hopes for you. Not any more.
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Joyful Cynic (it/that)
(@A_Joyful_Cynic) reported
@SKinnock @TSB How did you feel knowing so many of those you met were about to have the pittance of support the government provides through Carers Allowance stopped as the people they care for have PIP stopped even though their needs are unchanged?
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Chris John Ball
(@cjball_london) reported
@SKinnock @TSB I'm a carer, I'm sorry but this is performative. The fact that a Labour Govt are pushing ahead with pernicious cut to support for disabled people and carers without first having had the results back from the sham consultation speaks volumes as to your intent.
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Garry Munro
(@GarrMunro) reported
@TSB is there an issue with payment authentication? Been trying all day but not sending the authorisation code to me. I know not phone issue as calling and getting normal text with no issues
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Clh 🏴🏴
(@clhclhhiggsees) reported
@carersweek @TSB @TSB if you have branches on high streets, are you willing to host carer support sessions? On a specific day with an appointment a carer or person that needs info and advice can visit an organisation at your branch for support. The model is effective in reaching people.
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Barra
(@tim_barra) reported
@TSB Has lost my money – an International payment has disappeared no trace no text message no nothing – appalling service by @TSB
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Rachael Santangelo
(@Beleza_Rach) reported
from
Newcraighall, Scotland
Please people do not use the absolute nonsense that's @TSB. Finding out that your 93 yr old house bound granny isn't getting her weekly @Morrisons delivery because suddenly after 5 months of it happening TSB decide it is suspicious and block the transaction is not what you need
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RedLaser4000
(@RedLaser4000) reported
@pinkjockalypse @TSB @tsb never believe fault reports - you just get told to reinstall the app or delete cookies, neither of which have ever solved any IT problem. Their system is still bodged from the 2018 collapse. Change banks.
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Steve Cook
(@Country_Steve) reported
@TSB Not to worry, I logged out & back in and it was working
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Graeme
(@happyhawky) reported
@TSB I have worked in Customer Service for almost 30 years and Lewis’s response is the worst reply to a customer complaint I have ever seen. Actually disagreeing with my partner’s version of events, that David didn’t offer poor service and confirming the bank don’t want her cash.
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Graeme
(@happyhawky) reported
@TSB No wonder banks are closing when David at your Jarrow branch delivers such poor customer service, actually informing customers you don’t want their cash. When businesses treat customers as an inconvenience it is no surprise they take their business elsewhere. #goodbyeTSB
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Graeme
(@happyhawky) reported
@TSB No wonder banks are closing when David at your Jarrow branch delivers such poor customer service, actually informing customers you don’t want their cash. When businesses treat customers as an inconvenience it is no surprise they take their business elsewhere. #goodbyeTSB
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Máira
(@irish1967x) reported
@TSB why am i stranded abroad with no access to my account, penniless😡😡, DM me, compensation
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Ian Brown
(@IanBrownSNR) reported
@TSB Still not working on the app, I am getting a TPO4 error whilst trying to send funds to one of my own accounts
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M
(@_Anti_Social_M) reported
@TSB @TSB I don’t think it is appropriate to share such details via this platform. According to your system I have been a customer for 29yrs. The way I was messed about on Wednesday means I am soon to be an ex-customer
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Catherine Lux
(@luxlifeblog) reported
@TSB Hi, someone stole my mobile number so I currently can't login to my account with two-factor authorisation, and I also can't download or use your mobile app. Can someone please help me?
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darren chillery
(@dazchill) reported
@TSB Still not working. Can't transfer money from my business account
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EST-Fitness | Gordon So
(@kwgordonso) reported
@sarahyhirons @JimJimsmith61 @TSB So far fast and reliable. Though it's an online-only account it gives full service for speed, efficiency and quick customer service.
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M
(@_Anti_Social_M) reported
@TSB Disgusted with the (lack of) service from your ‘flagship’(?) Edinburgh branch on Wednesday when trying to make a CHAPS payment. Lots of eye rolling and sighing, broadly summarised at ‘can’t be bothered’ from all staff. Livingston on the other hand were excellent on Thursday
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Crypto
(@NsfwCryptox) reported
I have seen a single @TSB customer recurve there cost of living payment yet even though they r usually fast
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Sarah Collins
(@Sarahec1985) reported
Hi @TSB my father has recently passed away but the funds in his account that are to pay for his funeral are in a joint account with his wife who has dementia. Can you advise how we access these funds please.
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Daz Sherwood
(@Seacowdaz) reported
@TSB are there issues with the mobile app. Wouldn't let me sign in. Reset my details in branch. Can now login to the website but not the app. I have reinstalled but same issue
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Sandra Martinez
(@Sandra_mm79) reported
@TSB been trying to update my banking app for over an hour but doesn't work. Google play keeps giving error. How can this be fixed pls as I can't access my accounts??
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Lord Emma Gimona III
(@EgadsItsRaining) reported
@TSB You sent my husband's statement (which he paid £5 for!) and it has not arrived to our destination. Your customer service rep hung up when he asked for help. All that sensitive information was released without a signed for/registered post. What are you going to do?
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RICKY TAN‼️
(@88living1) reported
@TSB FIX UR 💩💩💩💩 BANK FFS!
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RICKY TAN‼️
(@88living1) reported
@TSB YOUR BANK IS 💩💩💩💩 😤😤😤😤 FIX 🆙
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@MarkPoxon@mastodonapp.uk #FBPPR
(@Mark_P0x0n) reported
@TSB What's wrong with your email-based process (i.e. not ORIGO) for transferring funds held in one my ISA savings account to another Stocks & Shares ISA provider? Why does it take 45 minutes to speak to your ISA support team (we kept being put through to your retail team).
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JJDn
(@JJDln) reported
@TSB I've been talking via the banking app. The card is 'damaged' the only solution I've been offered is order a new card. Doesn't help sat here in Portugal without a working bank card. This is maybe my fourth failed new style card. My old style card worked for years until expiry.