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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Transactions (24%)
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Login (24%)
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Website (21%)
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Mobile App (21%)
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Transfer (6%)
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Withdrawals (3%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Dublin, Witham, Chesterfield, London, Coventry, Flint, Hendon, South Shields, Glasgow, Burnham-on-Sea, Bolton, Bexleyheath, Sutton, Devizes and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Login | |
 Witham |
Transactions | |
| Chesterfield |
Login | |
| Dublin |
Mobile App | |
| London |
Transactions | |
| Coventry |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola B.
(@PsychBeaulogy) reported
@SteLaw808 @TSB I’m having the same trouble. When I eventually got through they told me they are not aware of any issues. Looking at these tweets that’s obviously a blatant lie. Currently in a call queue, again! TSB sort your stuff out or lose my business.
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Jonathan Rowson
(@Jonathan_Rowson) reported
I don’t want to catastrophise. I’ll start with a new bank swiftly, do the necessary admin and get on with my life. But can I just say, @TSB - this is a shocking way to treat a customer! I plan to refer the case to the financial ombudsman to help prevent it happening again. 🙏
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shep
(@shep65782423) reported
@TSB @RobakowskaKaja Same issue i am having, had to reset details and still not working
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Jess
(@JessWilliamson1) reported
@TSB It's finally working again... this is becoming a joke now
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Bert
(@bert_jaya) reported
@TSB just had a payment blocked and now can’t log-in to online banking. Was on hold for 25 minutes, was told that someone has tried to empty my account, call cut out and they didn’t bother ringing back. Now on hold again! Horrendous customer service.
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Sours21
(@Sours211) reported
from
Camden Town, England
@TSB can someone help me please my debit card payment is declined
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zinco
(@zincoukk) reported
@TSB trying to make an payment online and it keeps saying verification failed. Is there a problem your side? Seems no one is answering the phone either!
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niamh
(@peeve___) reported
@TSB Trying to make online banking transfer between accs. Website says error en host: ip7003, app says T&C of account does not permit debiting of these funds. I have money in my account, why is this happening?
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Ashley Craig
(@ash52craig) reported
@TSB morning I have an error code of ERRSCA02 while logging on to online banking ? .
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Kenny Young 🏴🏴
(@kennyyoungadi) reported
@TSB @southayrshire Is there a problem with online payment system? Payment not going through
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Jonathan Rowson
(@Jonathan_Rowson) reported
Apparently they just needed to check basic things like name and address. Fair enough. But when you don’t hear back, why close the account and turn my financial life upside down? Isn’t that a bit drastic? Not least after a 23 year customer relationship with @TSB
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We Chauffeur You
(@ChauffeurEssex) reported
@TSB appalling service, can’t approve any payments due to fault your end since activating the system - 1 week and counting, shocking as I’m sure I’m not alone
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Tenpanyaki
(@tenpanyaki) reported
@TSB Thanks again for the textbook BS reply. I will not be contacting your customer relations team or making a complaint because my choice is to close my TSB account.
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🏴🇬🇧Scotch whisky🇬🇧🏴
(@Martin56354261) reported
@TSB Yes, I spoke to a lady from customer services and have had correspondence. The lady was going to close the case after I spoke with her. Since nothing has worked so far, I felt that I had to inform you once again.
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Nicola B.
(@PsychBeaulogy) reported
@TSB Hopefully your team member has sorted it now. I hope so because I’m not going through this again tomorrow. Really unacceptable. Please get the ‘payments to approve’ button working on your app, thanks.
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Simon Kewin
(@SimonKewin) reported
@TSB @shaunus67 Not working for me either. Why DM rather than explaining to everyone?
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Steve Lawrie
(@SteLaw808) reported
@TSB Mobile app not working to authenticate a Tescos order. Uninstalled (on IOS) reinstalled and can’t log in - OTP is not being accepted.
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A Ya
(@AYa76640883) reported
@TSB I can't login to my tsb app or online error code ERRSCA02
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Rob Jones (Records and Bands // Just Up The Trail)
(@robjonespodcast) reported
@TSB Tesco are telling me my bank are having problems validating my details. Kinda need to eat soon so some help would be good
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Jonathan Rowson
(@Jonathan_Rowson) reported
@TSB Hi, apparently I requested to end online banking but this is not the case. Now I can't login to make payments and I can't get through on the phone. How could this have happened? Please advise by direct message if possible.
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Surjit
(@Surjit75447976) reported
from
Birmingham, England
@TSB Thank you Sophie.. What did the error message mean?
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Rachel Stott
(@r333chs) reported
@TSB why am I able to access my tab app but not when I try to log into my online banking on a laptop, it keeps telling me details are wrong but I’ve reset them several times already tonight 😞
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Florence
(@HomeEdWalkers) reported
@TSB is there a problem with business online login. Keep getting ERRSCA02: Sorry, something went wrong when trying to log in
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Sours21
(@Sours211) reported
from
Camden Town, England
@TSB Hi my debit card is not working
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SarahD
(@Sarah5Butler) reported
@TSB No access to my account this morning, message is Sorry we are currently experiencing technical issues, please try again later. When likely to be resolved?
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Andrew Wilson
(@Cyberprophet) reported
@TSB There appears to be ongoing issues since the upgrade. I can log on ok but when I try a transfer, the app just crashes. I am not in a crisis but I am concerned about your other customers.
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Philip Banks
(@TheVoiceoverist) reported
@RochetteVivyan1 Thanks for the kind thought. As I explain in the video @TSB were 5 Stars for service
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Liam 🔰
(@_FoolOnAHill) reported
@TSB still can’t login via browser/app. Every time I put in correct information, just met with, “ERRSCA02: Sorry, something went wrong”. This problem has been happening for 5 days now, and judging by near enough every tweet to you, it’s not just me.
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Alan Spooner
(@alanspooner) reported
@TSB Done. Also been waiting on the chat via the banking app for 30 mins. I need help as o think I have a fraudulent payment
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Soph ✨🇯🇲
(@Signedbysophiee) reported
Tried to open a business account with @TSB and waited 2 weeks for an update. Tried to log in today to find out and my application can’t be found(??) Called up they said my application can’t be found(??) Emails sent from TSB still show our communication but yet according to 1/2