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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of TSB Bank reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TSB Bank. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (45%)
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Website (20%)
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Login (16%)
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Transactions (15%)
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Withdrawals (3%)
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Transfer (1%)
Live Outage Map
The most recent TSB Bank outage reports came from the following cities: Belfast, Llanbedr-Dyffryn-Clwyd, Cheltenham, Morecambe, Stoke-on-Trent, Sandhurst, Cardiff, Birmingham, Milton Keynes, Welshpool, Sandbach, Bilston, Bournemouth, Dundee and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Mobile App | |
| Llanbedr-Dyffryn-Clwyd |
Mobile App | |
| Cheltenham |
Login | |
| Morecambe |
Transactions | |
| Stoke-on-Trent |
Login | |
| Sandhurst |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Eleanor Mason (she/her)
(@Eleanor_L_Mason) reported
from
Shrewsbury, England
Hi @TSB I submitted a complaint form and called you over a week ago (last Thursday, 23 Feb) as you’d removed access to my online banking and stopped text updates (neither of which I’d requested) but this still hasn’t been resolved. Any chance of an update please?
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Natural Mystic
(@Mystic_Prophet_) reported
@TSB what is going on and if there’s a problem identified why doesn’t your chatbot tell me!! Sort it now. You are not achieving best outcome for your customers. Sick of it!
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Amanda Wells
(@amjamwe) reported
@TSB Complaints line for business banking on their site says open until 8 pm. No surprise that’s not true either. Shocking. Absolutely shocking. Our money.
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ZoeO
(@ZoeKeeffe) reported
@jakesocials @TSB @waitrose Me too. Lots of people starting to report problems
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Anni Ezmerelda
(@WhimsicalMouse) reported
@TSB Only one that says you've turned off my mobile alerts. I have verbal communication issues so struggle to use the phone.
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Amanda Wells
(@amjamwe) reported
@TSB every time our charity ever tries anything to do with our account, we run into problems. Our account is blocked. TSB. The bank that nearly brought down a charity
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Monica Brown
(@MonicaB12562632) reported
@TSB once again can't log in saying looks like a technical issue not good enough 😡
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Fred Wubbington
(@MaaleeshHabibi) reported
So @TheFCA website seems very clear that @TSB fraud team cannot do to me what they have done, particularly as they said I had no option to provide any evidence to prove my position. We will now see what the Financial Ombudsman has to say about that.....
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kenny
(@Kenny83Kenny) reported
@TSB this isn’t good enough, two days out of last three where my cards being declined because your service is pathetic…think I’ll bank elsewhere
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rhys
(@rhysd6992) reported
@TSB @kelvs97 Same issue with me
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Carol McKenna
(@cmcklol) reported
@TSB Is the app working?? I've approved a payment but the vendor is not seeing it. Called your 0345 975 8758 number to ask, but gave up after 20mins.
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Delilah
(@dthecosplayer) reported
@TSB each time I log on to banking it logs me off and then won't let me log back on- this is happening everytime- is there an issue with the TSB website?
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kelvin
(@kelvs97) reported
@TSB is there an issue with tsb I can’t login or use my card ?
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TEBODIN
(@hshu17) reported
@amjamwe @TSB Talk to @Alexcides13 they helped me when support services wouldn’t help me🥺..
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Trutz Renata
(@TRenata0802) reported
@kelvs97 @TSB My also stopped working, can't pay with card and my online bank just died a minute ago as well so I can't even transfer money to another card. I'm very angry
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Wayne Guns
(@Wayguns) reported
@Laurennjadeebfd @TSB Had the same problem, rang through and they said there’s a problem their end and to try in half an hour, I’ve literally just tried again and it’s worked for me, fingers crossed for you
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Ellie Mole
(@ellie_mole) reported
Officially free from @TSB after 28 years of loyalty. I’d been holding out hope that they’d sort their online banking out but after not being able to access my money for the 18472857th time last month, I jumped from the sinking ship. #TSB #TSBye
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Trina
(@MrsInnie) reported
@TSB Good to know you have time to spend on this type of thing rather than deal with staff who ignore emails and fail to deal with customer complaints!
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Reuben Parkinson
(@Reubz_West_LDN) reported
@TSB do you have problems with your app as I can’t log in and I can’t seem to transfer money from paypal to my card for some reason
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Jason Gee
(@JasonGe90684252) reported
@TSB I’m trying to make a payment online and having issues. Can someone help me ??
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Akin
(@Jackisthetruth) reported
@TSB Sophie I am not going to go into a store pick up more items only to have to put them back again. Your solution is the equivalent of telling me to turn it off and turn it back on again. Are you aware of the problem? Are you being hacked ? Have the engineers confirmed a solution?
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LaurennJadeeBFD 💎🙌
(@Laurennjadeebfd) reported
@TSB It's online Tom, there's some kind of issue, fair few of us on here saying our payments have declined tonight.
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Connor Nash
(@Connor_Jai9) reported
@TSB @Jackisthetruth Absolutely agree is clearly an issue and they think it’s going to resolve itself, be no compensation ofcorse
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Jake
(@jakesocials) reported
@TSB is there issues at TSB? App intermittent and both debit card and Apple Pay declining in @waitrose - made me look a fool
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Samantha Watts
(@sam_j_watts) reported
@TSB I've had a text to say my switch is complete. But my account with not showing any of balance from my old account. I call customer service, to be put through to a department which is closed. Great start
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Elyas Noor
(@ElyasNoor3) reported
What a horrible customer service @TSB The first bank I opened an account with over 15 years ago. Im going to gradually phase them out. Customer service is very important to me.
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Isla Greer
(@GreerIsla) reported
@TSB my card keeps declining and looks like a lot of other people are experiencing the same problem! Yet again another problem it’s getting beyond a joke now!
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andrew t
(@atoward) reported
@rhysd6992 @TSB @kelvs97 Tried to deposit some funds, same issue. Used a couple other sites and same
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Connor Nash
(@Connor_Jai9) reported
@TSB Yes still not working connects to visa and declines
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Amy🌱🇪🇺💙
(@thisisamy_) reported
Hey @TSB is there an issue with card payments. Asda have declined 2 TSB cards despite there being funds in both accounts. Really worried my food delivery won't be paid for tomorrow 😪