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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours in London, England
The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (69%)
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Website (15%)
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Transactions (8%)
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Login (8%)
Live Outage Map Near London, England
The most recent TSB Bank outage reports came from the following cities: Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Mobile App | |
| Catford |
Website | |
| London |
Mobile App | |
| London |
Transfer | |
| London |
Transactions | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TSB Bank Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Lisa Minot
(@lisaminot) reported
from
Borehamwood, England
@ladyjaney75 @TSB Got concerned when couldn’t log in to my account on computer and the line they told you to ring to speak to them was down! 45mins to speak to Fraud and then told as it’s hubs card they will only speak to him!!!!
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Straker Hair NW10
(@StrakerHair) reported
from
Brentford, England
@TSB my local branch has closed down and no matter how many time I have attempted to access on line for business banking, it proves impossible. Get so far, then hit a wall. Seriously fed up. What is next step?
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Lisa Minot
(@lisaminot) reported
from
Borehamwood, England
Hey @TSB - u send alert saying my card has been used in France (I am in Eng) but number on text out of order. Been waiting 30mins to speak to Fraud team and tech issues mean I can’t log on to my online banking. What’s going on??
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Brian Paddick 🇺🇦🏳️🌈🇬🇧👨❤️👨🇳🇴🏳️⚧️
(@brianpaddick) reported
from
Camberwell, England
Letter from @TSB ‘we need to make sure your details are correct.’ 15 minutes to answer the phone. Me: ‘You say you tried to call but I didn’t get a call.’ TSB: ‘We’ve got 07…’ Me: ‘That’s wrong.’ TSB: ‘I can’t change that, you need to call customer services’ 🙄
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Sours21
(@Sours211) reported
from
Camden Town, England
@TSB Hi my debit card is not working
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Ruth Robinson
(@RuthRobinsonLon) reported
from
Islington, England
I didn’t want to leave @LloydsBank - didn’t have a problem ever till they got broken up and then @TSB #christ the customer service 😵💫
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Sours21
(@Sours211) reported
from
Camden Town, England
@TSB can someone help me please my debit card payment is declined
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Grego Farray
(@GregFarray) reported
from
Eltham, England
@TSB I'm having problems contacting you and waiting for transfer please help
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Dalriada
(@Mark__Eadie) reported
from
Enfield Lock, England
Truly awful experience at a @Barclays bank branch (Enfield). Looking for an alternative tbh. All big machines, took four attempts to enter for one cheque payment and one EFT. Took almost 30 mins. Hopeless. Dreadful. Looking to switch to @TSB or maybe @MetroBank_Help now.
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Ian Hankins ✝️
(@amgrumpy) reported
from
Wandsworth, England
@TSB how do I get to speak to a human being I’ve been on the phone three times now and I was in a branch yesterday and the problem she said was the company not you. I spoke to the company and they say they haven’t taken the money out. I know you’ve had some problems on the app.
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Lisa Minot
(@lisaminot) reported
from
Borehamwood, England
@TSB 32 minutes waiting for the second attempt to sort this and still no one is picking up. Not great customer service really is it?
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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D & G Farquhar
(@farquhar_) reported
@TSB useless -what is it with tsb-another approved payment x 2 rejected when back to payers site - this happened before . Nearly lost out on time restricted tickets because of their incompetence and you can’t get an answer on the phone - thank you mbna for bailing me out again
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Laurence Fletcher 💙
(@lauriefletcher) reported
@TSB Tried the “customer service” line 3 times today. To be fair, I’ve just noticed a line of text which says “account closed” next to available to spend. This does imply the account is not active but doesn’t explain why you felt the need to send me a statement?????
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🏴🇬🇧Scotch whisky🇬🇧🏴
(@IDetestSNP) reported
@TSB Absolutely DIRE service from TSB. TSB cheque in envelope deposited at Ballater PO on 24/11/22. Appears in account today, now got to wait three working days to clear. 12 days to pay in a cheque?
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James Brown
(@JustNice89) reported
@TSB No I don’t. Any way you can help?
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Laurence Fletcher 💙
(@lauriefletcher) reported
@TSB can’t get through to “customer service” to find out why I’ve received a statement for a credit card I cancelled 2 months ago. I even have a letter from you confirming the closure of the account. Not great security!
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Carl Hudson
(@carldhudson) reported
@TSB WHY are your payment authentication text NOT arriving? Trying to do online shopping and needing secure code to text, which is normally fast, but not working today! Sort it!
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manuleach
(@manuleach) reported
@TSB I can't access my account. I type my username, password, and the digits from my memorable info. This is clearly correct, as it then asks me for an OTP. I type that correctly and it tells me I have entered something incorrect and threatens to lock me out
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sheikh
(@khaliq_sheikh) reported
@TSB Can't login via Android app to approve payment. OTP fails and keep getting 'We weren't able to do that', re-installed app as well. Had this issue for weeks, I can login via browser, but no way to approve a payment via browser! What do I do?
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Laurence Fletcher 💙
(@lauriefletcher) reported
@TSB It’s does but the credit limit still shows as active in my Experian credit file. I will try customer services again later.
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Sparky Shiny
(@sparkyshiny) reported
@TSB 3 - 5 working days