TSB Bank

Is TSB Bank down in London, England?

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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.

Problems in the last 24 hours in London, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

TSB Bank Outage Chart in London, England 12/04/2025 14:30

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Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

  1. Mobile App (50%)

    Mobile App (50%)

  2. Transactions (25%)

    Transactions (25%)

  3. Website (13%)

    Website (13%)

  4. Login (13%)

    Login (13%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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TSB Bank Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • lisaminot Lisa Minot (@lisaminot) reported from Borehamwood, England

    @ladyjaney75 @TSB Got concerned when couldn’t log in to my account on computer and the line they told you to ring to speak to them was down! 45mins to speak to Fraud and then told as it’s hubs card they will only speak to him!!!!

  • lisaminot Lisa Minot (@lisaminot) reported from Borehamwood, England

    @TSB 32 minutes waiting for the second attempt to sort this and still no one is picking up. Not great customer service really is it?

  • Sours211 Sours21 (@Sours211) reported from Camden Town, England

    @TSB can someone help me please my debit card payment is declined

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    I didn’t want to leave @LloydsBank - didn’t have a problem ever till they got broken up and then @TSB #christ the customer service 😵‍💫

  • Sours211 Sours21 (@Sours211) reported from Camden Town, England

    @TSB Hi my debit card is not working

  • Mark__Eadie Dalriada (@Mark__Eadie) reported from Enfield Lock, England

    Truly awful experience at a @Barclays bank branch (Enfield). Looking for an alternative tbh. All big machines, took four attempts to enter for one cheque payment and one EFT. Took almost 30 mins. Hopeless. Dreadful. Looking to switch to @TSB or maybe @MetroBank_Help now.

  • darrendevally Darren de Vally 🏳️‍🌈🏳️‍⚧️ (@darrendevally) reported from Lambeth, England

    @TSB your online banking and app is down again. What is the timeline to get it back? I don’t have time to sit on the phone to sort out what I need to do.

  • brianpaddick Brian Paddick 🇺🇦🏳️‍🌈🇬🇧👨‍❤️‍👨🇳🇴🏳️‍⚧️ (@brianpaddick) reported from Camberwell, England

    Letter from @TSB ‘we need to make sure your details are correct.’ 15 minutes to answer the phone. Me: ‘You say you tried to call but I didn’t get a call.’ TSB: ‘We’ve got 07…’ Me: ‘That’s wrong.’ TSB: ‘I can’t change that, you need to call customer services’ 🙄

  • amgrumpy Ian Hankins ✝️ (@amgrumpy) reported from Wandsworth, England

    @TSB how do I get to speak to a human being I’ve been on the phone three times now and I was in a branch yesterday and the problem she said was the company not you. I spoke to the company and they say they haven’t taken the money out. I know you’ve had some problems on the app.

  • StrakerHair Straker Hair NW10 (@StrakerHair) reported from Brentford, England

    @TSB my local branch has closed down and no matter how many time I have attempted to access on line for business banking, it proves impossible. Get so far, then hit a wall. Seriously fed up. What is next step?

  • lisaminot Lisa Minot (@lisaminot) reported from Borehamwood, England

    Hey @TSB - u send alert saying my card has been used in France (I am in Eng) but number on text out of order. Been waiting 30mins to speak to Fraud team and tech issues mean I can’t log on to my online banking. What’s going on??

  • GregFarray Grego Farray (@GregFarray) reported from Eltham, England

    @TSB I'm having problems contacting you and waiting for transfer please help

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

  • craigveigh The wet man of Muscadale (@craigveigh) reported from Aboyne, Scotland

    @tsb Why are you still sending correspondence to our old address a year+ after we informed you. Why do I still not have a new bank card after I made a 100mile round trip to update and order. Why is my wife's card blocked with no contact from you. 📞 impossible.

  • CourtMarshallx Courtney (@CourtMarshallx) reported

    @TSB Hi. Do you allow third parties to verify bank details. I’m trying to add my bank account details to my motability account and it won’t verify them. They said the issue could be with the bank so just wanted to check. Thanks.

  • SusanGl26020026 Susan Rae Glass (author) (@SusanGl26020026) reported

    @TSB what is wrong with your Internet banking? It's such a struggle to access it recently!

  • _lyn5ey Lynsey (@_lyn5ey) reported

    @TSB It doesn’t really help if my local branch is open but nobody will be able to help me. Can I order adhoc statements and move money via CHAPS through telephone banking? The statements need to show these funds being moved so not just the current statement available on the portal.

  • DeveneyLorna lorna (@DeveneyLorna) reported

    @TSB is there an issue getting OTP. Phone number updated today in branch even though IB had worked previously snd still not working. Very inconvenient eyes unable to get to see transactions online.

  • bill_awe Will (@bill_awe) reported

    @TSB Had a disappointing call with customer service why is it that you are having trouble with processing Apple purchases via business debit card??

  • StuartTibbles6 Stuart Tibbles (@StuartTibbles6) reported

    @TSB hello I have a problem with my account

  • crad99 Peter Craddock (@crad99) reported

    @TSB Need to bank a cheque with TSB but my branch has closed so went to the post office.They don't have pay in slips "it is up to the customer to provide one "(need to visit the bank) .Nearest branch according to TSB to my Manchester post code is Portsmouth.

  • deletedgone934 closed (@deletedgone934) reported

    @TSB rang my local tsb, was an automated service saying busy in branch with customers then said goodbye

  • sbray1989 Sophie Bray (@sbray1989) reported

    Second time in 2 months my bank account has been frauded. Safe to say I'll be leaving @TSB as soon as someone has the decency to ring me back after saying you would yesterday 👍 awful customer service.