TSB Bank

Is TSB Bank down in London, England?

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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.

Problems in the last 24 hours in London, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

TSB Bank Outage Chart in London, England 12/05/2025 14:10

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Most Reported Problems

The following are the most recent problems reported by TSB Bank users through our website.

  1. Mobile App (50%)

    Mobile App (50%)

  2. Transactions (25%)

    Transactions (25%)

  3. Website (13%)

    Website (13%)

  4. Login (13%)

    Login (13%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TSB Bank Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

  • darrendevally Darren de Vally 🏳️‍🌈🏳️‍⚧️ (@darrendevally) reported from Lambeth, England

    @TSB your online banking and app is down again. What is the timeline to get it back? I don’t have time to sit on the phone to sort out what I need to do.

  • clyde_blacks Clyde Blacks (@clyde_blacks) reported from Ealing, England

    @TSB this madness now my debit card and mobile banking has been not working since 9am!

  • brianpaddick Brian Paddick 🇺🇦🏳️‍🌈🇬🇧👨‍❤️‍👨🇳🇴🏳️‍⚧️ (@brianpaddick) reported from Camberwell, England

    Letter from @TSB ‘we need to make sure your details are correct.’ 15 minutes to answer the phone. Me: ‘You say you tried to call but I didn’t get a call.’ TSB: ‘We’ve got 07…’ Me: ‘That’s wrong.’ TSB: ‘I can’t change that, you need to call customer services’ 🙄

  • StrakerHair Straker Hair NW10 (@StrakerHair) reported from Brentford, England

    @TSB my local branch has closed down and no matter how many time I have attempted to access on line for business banking, it proves impossible. Get so far, then hit a wall. Seriously fed up. What is next step?

  • johnaze john murphy (@johnaze) reported from Camden Town, England

    @TSB Temporary glitch.

  • smodfs smodfs (@smodfs) reported from Brentford, England

    @TSB once again your app is broken and can't access my money , yes that's my money

  • Sours211 Sours21 (@Sours211) reported from Camden Town, England

    @TSB can someone help me please my debit card payment is declined

  • RuthRobinsonLon Ruth Robinson (@RuthRobinsonLon) reported from Islington, England

    I didn’t want to leave @LloydsBank - didn’t have a problem ever till they got broken up and then @TSB #christ the customer service 😵‍💫

  • Mark__Eadie Dalriada (@Mark__Eadie) reported from Enfield Lock, England

    Truly awful experience at a @Barclays bank branch (Enfield). Looking for an alternative tbh. All big machines, took four attempts to enter for one cheque payment and one EFT. Took almost 30 mins. Hopeless. Dreadful. Looking to switch to @TSB or maybe @MetroBank_Help now.

  • Sours211 Sours21 (@Sours211) reported from Camden Town, England

    @TSB Hi my debit card is not working

  • lisaminot Lisa Minot (@lisaminot) reported from Borehamwood, England

    @TSB 32 minutes waiting for the second attempt to sort this and still no one is picking up. Not great customer service really is it?

  • amgrumpy Ian Hankins ✝️ (@amgrumpy) reported from Wandsworth, England

    @TSB how do I get to speak to a human being I’ve been on the phone three times now and I was in a branch yesterday and the problem she said was the company not you. I spoke to the company and they say they haven’t taken the money out. I know you’ve had some problems on the app.

  • GregFarray Grego Farray (@GregFarray) reported from Eltham, England

    @TSB I'm having problems contacting you and waiting for transfer please help

  • lisaminot Lisa Minot (@lisaminot) reported from Borehamwood, England

    @ladyjaney75 @TSB Got concerned when couldn’t log in to my account on computer and the line they told you to ring to speak to them was down! 45mins to speak to Fraud and then told as it’s hubs card they will only speak to him!!!!

  • lisaminot Lisa Minot (@lisaminot) reported from Borehamwood, England

    Hey @TSB - u send alert saying my card has been used in France (I am in Eng) but number on text out of order. Been waiting 30mins to speak to Fraud team and tech issues mean I can’t log on to my online banking. What’s going on??

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

  • Here4AMC A (@Here4AMC) reported

    @TSB sending money but keeps bouncing back… lloyds said not their problem its yours. So whats going on?

  • birchpolypore Peter O'Connor (Pete) (@birchpolypore) reported

    @TSB I've applied and I'm waiting to hear. I've been turned down by other banks

  • moff_greg Greg Moff (@moff_greg) reported

    @TSB wouldn’t recommend you to anyone. You’re staff are horrible, no duty of care, customer service is like a circus. Spoke to a lovely woman called Hannah yesterday about how I’ve been treated, a quick response about my complaint would be nice, you couldn’t care less.

  • ThinkFast2021 ThinkFast (@ThinkFast2021) reported

    @TSB Hi there. An order from Wayfair was unsuccessful due to a site crashing on the retailers end. The transaction is pending. Will this automatically drop back into my balance again in a few days time? Wayfair have said you should receive your money back in 3-5 days

  • reallynicefood Rebecca Benn (@reallynicefood) reported

    @AlexEllisWhite @TSB They are shocking did a similar thing with my other half, terrible service. Would try @NatWest_Help amazing service, even when abroad !

  • BirchwoodNicky Nicky Birchwood (@BirchwoodNicky) reported

    @TSB @VSurdokas I’m having the same issue

  • davidcorbett74 David Corbett (@davidcorbett74) reported

    @AlexEllisWhite @TSB crazy. I've actually had good service from TSB on personal and business accounts and like the online side but I know plenty who have had issues. The letter they've sent you looks very amateurish and not the language I expect would meet their corporate standards.

  • jaybirdie1 The Pale King. (@jaybirdie1) reported

    @TSB website down all day, and advisers can't understand, they keep asking same question, lets put it very simple, the website is not working.

  • Marsb4r Margo Shearer (@Marsb4r) reported

    @TSB what’s happening with the app, being trying to log in & getting an error message??? Being trying since last night

  • scottorr70 Scott Orr🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@scottorr70) reported

    @TSB So pray tell me, how does one get a 4G text message when you’re on a oil rig in the middle of the sea. Answer is impossible to open up my phone app. Equals no access to app and won’t be able to officially pay bills etc… as your service can’t send messages via Wi-Fi to mobiles.