TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NeilB 🇪🇸⚔️🔴⚪⚫ (@Neil69490360) reported 51 seconds ago

  @TSB well done to your Bereavement Team for making a complete arse of my parents bank accounts leading to additional stress and upset due to the unacceptable incompetence of your employees. 3 months on and you still haven't sorted this issue out. Nothing but false promises 🤬

• 
  Lawrence M-M (@prop_power) reported 2 minutes ago

  Wow @TSB support is so tightly wound around ai I have multiple issues to raise and it sends me a link to report an issue, where are the real human beings? When you do get a human, no notification they’ve messaged so they close the chat down! And tell you to start again!

• 
  Paul (@unsynq) reported 3 minutes ago

  What ******** are you lot playing at? I know you have scheduled maintenance tonight but why ******** is it at 9:55pm! It clearly states on the app and your website it's to start at 11:30pm.. You lot schedule more maintenance than a maintenance man doing maintenance. @TSB

• 
  Sparky Shiny (@sparkyshiny) reported 6 minutes ago

  @TSB Unable to search in the app longer than periods of 3 months. That's ridiculous and pathetic because I don't remember the dates and therefore I'm unable to search that way. HELP

• 
  Epictitus 🐥 (@Epictetus_2) reported 8 minutes ago

  @TSB It's not even 10 yet and the apps down already. I have no access to my accounts! How can TSB do this every time

• 
  Size Twelve (@BigTaes) reported 9 minutes ago

  @TSB Once again you advertise an outage from 11.30pm on Sat 6th Dec, but the site is already down at 10.30pm "whilst we make some changes ". Why do you repeatedly take your production systems offline way ahead of advertised outage start times? Are customers an inconvenience? 😡

• 
  Claire Morrison (@claireywurly) reported 16 minutes ago

  @TSB my dad needs a new bank card as the contactless doesn’t work, he tried in app however as it’s a joint account it has only sent for my mum. The nearest branch is 30 mins away and he is unconfident on the phone, can you please help

• 
  roisin 🦋 (@raisincaw) reported 16 minutes ago

  @cjp3063 @TSB Must be down I can’t get in either

• 
  Товарищ ирландец (@ahdamnpahpah) reported 20 minutes ago

  I have to say that the @TSB chat function is absolutely terrible; waiting at least 3 hours for a response to my query (having erroneously charged me interest two months in a row despite promising not to, and having previously offered goodwill payments to prevent my complaints)

• 
  Nikki Hutchinson (@nikkichandler69) reported 20 minutes ago

  @TSB once again I can’t seem to access my online banking. Keeps saying I don’t have an active account 🙄 how long will it be like this I need to get into my account