Viber status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Viber users through our website.

• Connection (35%)
• Messaging (25%)
• Multimedia (15%)
• App Crashing (15%)
• Sign in (5%)
• Glitches (5%)

Live Outage Map

The most recent Viber outage reports came from the following cities:

City	Problem Type	Report Time
Sofia	Messaging	2 days ago
La Tour-de-Peilz	Connection	13 days ago
Greater Noida	App Crashing	22 days ago
Stuttgart	Messaging	28 days ago
Baguio	Messaging	30 days ago
Blagnac	Multimedia	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yevhen Kilihin (@YevhenKilihin) reported 1 minute ago

  @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

• 
  Ivan Ivanov (@funkyuname) reported 2 minutes ago

  Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

• 
  SpbAthens (@SpbAthens) reported 3 minutes ago

  @Viber is there a problem with your app? Some messages although delivered to the recipients phone, appear with one tick on the sender's phone

• 
  Jhesa (@jhesacj43) reported 4 minutes ago

  @Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.

• 
  Nick Koks (@KolyaPV) reported 4 minutes ago

  @ViberHelp I have opened 3 tickets. Got robot answers and that’s it. Still don’t have any help from your side.

• 
  Martin Velík (@kimosak) reported 4 minutes ago

  Hi @ViberHelp my account was blocked for suspected spam by mistake. I believe this is an error because I did not violate any rules or send spam. I already filled out the support form multiple times but only receive automated responses. Could you please review and unblock it?

• 
  IndiaClarePerry (@IndiaPerry6) reported 12 minutes ago

  @ViberHelp created an account several months ago, couldn’t access it as couldn’t receive the activation text. tried to cancel it but I couldn’t get into the app. Now in the UK but still no text is coming through to activate. Pls stop charging me for a service I can’t use.

• 
  Hatice ‘Deniz’ AVCI (@HaticeDenizAVCI) reported 13 minutes ago

  .@ThreeUK anyone else who can’t make and receive calls because of the Three outage, try using @Viber Audio, I did and it showed my number on the other end too, I usually would use @Skype before but we know that’s no more.

• 
  Greg Old (@gold27701) reported 14 minutes ago

  @ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution

• 
  George (@George189343130) reported 14 minutes ago

  @Viber Hi, I have contacted you several times about this issue already using the support page. I just did it again. Could you please help?

• 
  Mirka (@monserious) reported 17 minutes ago

  @Viber is there a support that can help me with serious video call lags?

• 
  Matevž (@Matev05408120) reported 17 minutes ago

  @photiscon @Viber @ViberHelp Did they unblock your account? I have the same problem?

• 
  jimerca (@mercyjinuy) reported 18 minutes ago

  @ViberHelp please open your email so you can help us reinstall our blocked accounts. My Viber Support Ticket #15342451 was emailed March 21. Blocked for more than 1 month but only bots are replying

• 
  MegaBoss (@Mega_Halifax) reported 24 minutes ago

  @ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?

• 
  Pirate Senex 🏴‍☠️🔻 (@PirateSenex) reported 25 minutes ago

  Hey @Viber, when are you finally gonna get your **** together and fix the goddamn image fetching thing on desktop? Every ******* time we update your **** app, we receive the photos in ridiculously-pixelated low-res. Are you morons for real?

• 
  Katipunerang Naka Baby Bra (@katibabybra) reported 26 minutes ago

  Hi @viber @ViberHelp can you please fix the bug where the app automatically scrolls to the bottom of the page when you're scrolling at the top? It's infuriating, honestly. This has been an issue for many years now and it seems like it just falls on deaf ears.

• 
  Pulkit Atray (@PulkitAtray) reported 27 minutes ago

  @Viber @Microsoft Hi, my Viber account has been blocked for the last two weeks. Submitted several requests to unblock but no action has been taken. Can anyone help me out. #Viber #ViberCommunity

• 
  गजेन्द्र वीर खत्री JBR (@gajadhamme) reported 29 minutes ago

  Hello @Viber what's wrong with your calling service??

• 
  MegaBoss (@Mega_Halifax) reported 34 minutes ago

  @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

• 
  evelyn lewis (@evelyn23657) reported 35 minutes ago

  @000xdi @Viber Sincere sympathy, I was also a victim too,contacted support team for help no reponse.But luckiy got it rectified by @deepTrace_io

• 
  CLAUDIA CASILLAS (@CLAUDIA33910716) reported 37 minutes ago

  @Viber I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

• 
  Ꮲ3ᎠᎾᏦᎥᏞᏞ3Ꮢ (@__x__Kill3r__x_) reported 40 minutes ago

  @Viber @ViberHelp Don’t wasted my time to ignore me since your contact US don’t work for won’t let me press hold for 5 seconds to contact us but still debug “error”. 3 days still don’t work with “contact us” keep me error, can you repair for me?

• 
  George (@George189343130) reported 40 minutes ago

  @Viber why did you block my account and you don’t help me to unblock it even I have raised multiple tickets!

• 
  NYOle (@NYCOMch) reported 43 minutes ago

  @Viber That’s what I got:”Hello, We have resolved this ticket, as we haven’t received your feedback in some time.” What feedback!? I wrote them about the issue and nothing was fixed, and now they send me this message. I don’t understand anything

• 
  George (@George189343130) reported 46 minutes ago

  @Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

• 
  Charles Galang (@chuck__md) reported 47 minutes ago

  @Viber @ViberHelp hi, can you please help me unblock my account? I've used the chat bot and email support but what i get are just automated replies that my account will be reviewed if not unblock after 3 days, it's already been more than a month since.

• 
  George (@George189343130) reported 49 minutes ago

  @Viber @Viber why did you block my account and you don’t help me to unblock it even if I have raised multiple tickets!

• 
  Elvis (@Elvis_cyberspy) reported 54 minutes ago

  @araDaraBlue @ViberHelp Message me directly for help

• 
  Alaska (@alaskaaaaaaA13) reported 56 minutes ago

  @ViberHelp @Viber The first letter was answered in 6 hours. On the second letter, I added all the information that I asked for, there is still no answer! 5 hours have passed! Please help. Support Ticket #15013605

• 
  Іван (@Kovalchuk081076) reported 58 minutes ago

  @Viber Good day! this is not the first time there is a problem with sending!!!! What is the problem?