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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Connection (38%)
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Messaging (32%)
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Multimedia (11%)
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App Crashing (11%)
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Glitches (5%)
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Sign in (3%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Trieste |
Connection | |
 Big Bear City |
Connection | |
 Worcester |
Connection | |
 Male |
Messaging | |
| Pomona |
Connection | |
 Quezon City |
Connection |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Waki Boo
(@DonciscO564) reported
@Viber Hi my activation is failing can you please help as I never had this problem before?
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Atanas Georgiev 🇺🇦
(@AtanasGee) reported
.@Viber Notifying people who have your phone number that you've installed your app is a no-no! Fix your app! #whatcouldgowrong
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Yoriqin🌙
(@yoriqin) reported
@Viber How can i contact to customer service? my account was blocked
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Tariq Qureshi
(@drqureshi_tariq) reported
@ViberHelp please help. I am new to Viber and now my account is locked. Its just the second day I am on it. Please advise and unlock me to get back in touch with friends and family..
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dnd
(@adindajd) reported
@Viber Hi. My viber can't send messages. I have uninstalled the app and installed it again, hoping that it can be fix. But it's not. Viber blocked my number. And then I registered with other number. But I still can't send the messages. Pls advice what should I do to get that fix
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John Hinz
(@TheRealJohnabis) reported
@ViberHelp @Viber Can someone help me? I can no longer use viber. I opened up 2 tickets yet no one has gotten back to me..
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RAM GOPAL SRIVASTAVA
(@bikkusri) reported
Dear @ViberHelp pls help me
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طارق السلماني
(@tarek_alslmany) reported
@Viber I have the problem of not sending media in chat
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Vintage8
(@JoaoEngracio78) reported
@ViberHelp hello there, I’m trying to make calls all morning but I get a voice message saying that you are experiencing system problems. When can I expect to be able to use my Viber again? I’m in England if that helps
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vishal
(@vishalmoliya__) reported
@Viber @ViberHelp i have purchased a 1 month unlimited calling plan but after a week my account automatically blocked by viber i contact you so many times but there is no one response me. Help me 1 month time is clocking I loss my 2 week on account block. Who pay for 2week?
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nikki ♫
(@iam_nikuLet) reported
@ViberHelp I need help. My postpaid phone got stolen. I want to know how to deactivate my viber account my phone and recover my viber to other phone
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Zoran Gavric
(@gavricz) reported
@ViberHelp Yes I have a ticket number. Not sure I want to post it here. I did manage to do backup, but as I wrote I pressed the button > got a error message > left the phone open > 15 minutes later the latest backup date was changed. So you clearly have a bug.
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Shiva Shankar
(@mssb0707) reported
@ViberHelp @Viber my account is blocked. Not able to send messages! Help
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Abhijit Debnath (অভিজিৎ) 🇮🇳
(@abhijit1732) reported
@Viber_India @Viber @ViberHelp Hello, Viber India. I am currently on a business trip in Greece. Since max people's here using Viber. I started using it from yesterday. But my Indian number has been blocked since yesterday saying it's a spam. Kindly help me to restore my account.
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Zoran Gavric
(@gavricz) reported
Not to be complaining but @Viber is one crappy software. Trying to make a backup is a delicate operation like driving a SUV on 2 mm thin ice. They had this issue for 4-5 years and haven’t improved it. It’s a pretty vital aspect for people so one think it would be a priority.
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Blessed - Strong and Beautiful
(@BeMe1329) reported
@Viber Would like to know why group of people that I do not even know put my viber phone number on their group? Not even once that happened, more than 3 times. Please fix that group chat thing.
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Zoran Gavric
(@gavricz) reported
So I pressed the backup button, got a error message (generic one they use for all errors), during the time I’m writing this I can se that my latest backup date changed and I have a fresh backup. Either way if the backup went through it still shows that @ViberHelp does not care.
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Mohamed A.
(@AzkerM) reported
Is @Viber down? Or is it just me?
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Waki Boo
(@DonciscO564) reported
@ViberHelp Hi apologies but I didn't get a case number. All I got is the email above after submission of the issue
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YuriRblx
(@rblx_yuri) reported
@Viber hello i.need help pls.
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John Hinz
(@TheRealJohnabis) reported
@ViberHelp I was recently added to a group chat that was a scam, I tried warning multiple people about the scam. Unfortunately looks like the scammer reported me as a spammer as they had multiple accounts posing as real people and now I can't use Viber anymore. Please help!
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John Hinz
(@TheRealJohnabis) reported
@ViberHelp I opened up 2 tickets and no response. It's been over a week. Please help.
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Joanne Oborn
(@joob1977) reported
.@Viber I’ve messaged via your help centre and despite receiving one email and responding, I’ve not heard any more. Please advise what the issue is with my account. It’s been over 24 hours, and this is the main way my family communicate with one another.
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dnd
(@adindajd) reported
@ViberHelp Hi. My viber can't send messages. I have uninstalled the app and installed it again, hoping that it can be fix. But it's not. Viber blocked my number. And then I registered with othr nmbr. But I still can't send the messages. Pls advice what should I do to get that fix
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catatanchesa
(@ChesaHoras) reported
@ViberHelp halo this my first time use viber, and my number cant activated and failed login and i cant to send message, can you help me ? Because i need that for my work
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Suzanne Olsen
(@suzannelolsenau) reported
Wonder if @Viber is having some issues with it's chat feature?
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Princess Alba
(@_princessalba) reported
@ViberHelp Hi do you have any technical support I can speak or have a chat? I need to fix some issues about my app. Thank you!
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Denys Zaitsev
(@denys_zaitsev) reported
@Viber Hello, I apologize for the message to you! My Viber account was blocked and viber support answered only bot. Can I talk to someone who can help me? Waiting feedback. Thank you in Advance!
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RoshanM
(@roshanM_14) reported
@Viber @ViberHelp Viber technical issue of viber out credit cost me over 100$ as it asking me try again after some time, as money debited from my account & never credited in viber out. after i write viber support they credited me with 19.42 $ & wot about the rest amount of 80$?
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ChiiBiChuu
(@ChiiBiChuu1) reported
@Viber Can I ask for your help? I need to find a certain conversation years but I think I accidentally deleted it