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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Viber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Viber. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Viber users through our website.
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Connection (42%)
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Messaging (33%)
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Multimedia (17%)
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Sign in (8%)
Live Outage Map
The most recent Viber outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Milan |
Multimedia | |
 Makati City |
Messaging | |
 Guangzhou |
Sign in | |
 Manahawkin |
Connection | |
 Belgrade |
Messaging | |
 Sarajevo |
Messaging |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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ViberHelp
(@ViberHelp) reported
@Imkhushi_12 @Viber Hey, unfortunately, we can't disclose here the reasons your account was blocked due to privacy issues. Please refer to the replies in your support ticket.
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp It's getting blocked n blocked being a rakuten team I will be using it only for official purpose but even you are blocking it with out pasting the reason I need a permanent fix
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K
(@TelleNoWhere) reported
@ViberHelp Hi! I already uninstalled and reinstalled my Viber but still no activation code was sent to my phone. Please do help me because I really need to open it for business purposes.
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ViberHelp
(@ViberHelp) reported
@pablokrugman @Viber Hi, Unfortunately, we don’t have such a service as Viber Local Number available on Viber.
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp mobile9036741667 I am unable to use viber all of sudden when I was in major bridge call on rakuten viber I am not sure whats going on I am from Rakuten INC and working across 1000 plus vendors on Viber and I daily work with mikita san and Hiren san for issues
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp Are you there to help biggest problem here is not having customer support and in parallel don't give out reasons and solutions why it's getting blocked
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7akeit
(@7akeit1) reported
@ViberHelp I still can't access my Account. No code being received. Please help Asap
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Ismath Ali Rasheed
(@ismath_a_rashyd) reported
@ViberHelp It's been more than 24h i have send a mail. Still No updates about my problems. Please respond our mail 🙏
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Ismath Ali Rasheed
(@ismath_a_rashyd) reported
@ViberHelp ticket No #1109714293 I have requested. Still this problem is not solve. No updates No Mails reserved from viber
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coxy
(@yokohama_al) reported
@ViberHelp hiya. I’ve started on the Viber out plan and made a couple of calls but I’m suddenly getting a no connection message when I go to check my plan. I’ve restarted my phone and the same error message is coming up. Any immediate thoughts?
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Harpreet Singh
(@harpreetmailbox) reported
@ViberHelp My account is getting blocked as a spam again n again. Kindly help me to resolve this issue. Share the precautionary steps to avoid this issue in near future.
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lil_islandguh
(@hotepma12) reported
@ViberHelp Need help unable to place calls and cant answer calls on viber
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SAnju Juno
(@SAnjuJuno) reported
@ViberHelp hi, viber is not working on mobile data suddenly from few hours, it's working fine with wifi but net is not connecting the app through mobile data, I also have raised a ticket, can you sort this issue out asap?
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Ismath Ali Rasheed
(@ismath_a_rashyd) reported
@ViberHelp ticket No #1109714293 I have requested. Still this problem is not solve. No updates No Mails reserved from viber
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Alyce
(@Alyce68663774) reported
@ViberHelp Hi, just can't use Viber out on my android phone and shows no connection and a button of 'try again'. I reinstalled the app, but the issue is the same. Can you help, Thx
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Glory Thomas
(@GloryTh29852113) reported
@ViberHelp @Imkhushi_12 @Viber Don't wait for support team because they we never respond. Ihappened to me,but now I'm happy I get it recover with the help of (dan_tech872) on Instagram
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp I have already raised here +919036741667 I am from rakuten operations team and really frustrated with these happening not sure what is viber problem here.escalaed this with mikita san already
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Melih
(@Itsenoughbro) reported
@RachitGod @Viber @ViberHelp Hello it also happen my account for 2 months and I tried contacting their service but they always gave me a robot reply so i got in contact with recovery_recovery_account1 on instagram I saw his advert on tv he was the one who got me back into my account he should hlp you
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lil_islandguh
(@hotepma12) reported
@RakutenSports @Viber is viber down right now? we're unable to place calls? same thing with my family in cali
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Geo's Spot 🌱
(@geospot23) reported
@ViberHelp do we have issues for iOS? Can't send messages and pics.
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ViberHelp
(@ViberHelp) reported
@Imkhushi_12 @Viber Hey, please describe your issue in more detail.
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Agnes T. Villanueva
(@agnesvillanuev) reported
@ViberHelp Hi! I talked to your customer service via email last night and you said you will unblock my account wuthin 24hrs. But now, when I followed up, you said that you cannot unblock. Please help. Ticket# 842671610
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Rachit Gaur
(@RachitGod) reported
@Viber @ViberHelp unable to buy paid plan but money deducted from my account, please connect with me to help resolve this on priority
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Joleh
(@Jasf4u) reported
You down today @Viber ?
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explorer
(@exxpplloorreerr) reported
@ViberHelp @Viber I really dont get it what is the problem with viber?I contacted you and you said 6 months ago that serbian language will be available soon and is 6 months soon? Come on everybody here uses viber and no serbian language on iphone shame
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hari.srikanth
(@hareesreekanth) reported
@ViberHelp 9036741667 is number n I am unable to use viber all of sudden when I was in major bridge call on rakuten viber I am not sure whats going on I am from Rakuten INC and working across 1000 plus vendors on Viber and I daily work with mikita san and Hiren san for issues
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Lubna
(@LubnaZahir) reported
Hello @Viber . Why don’t you allow the spam that is entered by spammers in viber community group to be removed by group admins ? This is causing major problems Becos even **** pics are posted . You identify it as spam too . However group admins do not have the right to remove !
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ViberHelp
(@ViberHelp) reported
@pablokrugman @Viber At the moment, we’re no longer offering the Viber Local Number (VLN) service.
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🙈🥀
(@CianDarcy3) reported
@ViberHelp Hi, could you please explain why there is an issue when an active call is present and the phone screen turns black. It’s like as if my phone has died, I can’t manoeuvre anything until the phone call is over. Would appreciate feedback as the problem has been ongoing.
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Aira
(@airabugna) reported
Omg is it just me or I can't seem to attach files or send/view media files on viber??? pls help me get through this week @ViberHelp