Virgin Media Outage Report in Stornoway, Eilean Siar, Scotland

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Problems in the last 24 hours in Stornoway, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stornoway and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

1. 

   Internet (56%)

2. 

   Wi-fi (16%)

3. 

   Total Blackout (14%)

4. 

   TV (7%)

5. 

   E-mail (5%)

6. 

   Phone (2%)

Community Discussion

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Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Honoris Hutch (@HutchTheClutch) reported 6 minutes ago

  @virginmedia So what you're saying is your social media team have 0 power to actually help, defeating the purpose entirely, and your phone system is designed to stop people getting through to a human. Is that right?

• I💚Dublin (@babydollirish2) reported 7 minutes ago

  Is there a virgin media tv outage in Dublin 15 @VirginMedia_TV

• Kim Mount (@KimMCutter) reported 8 minutes ago

  27 minutes on the phone to @virginmedia for a simple hub replacement due to widely known dhcp issue on residential package (family member) and still no further. Waiting for a call back as it seems nobody can approve a hub swap despite free upgrades to v3 hub being available too..

• Druuuu (@drew_cooper98) reported 10 minutes ago

  @virginmedia Please adjust your telephone handlers. I’ve just signed an absolutely pointless contract because only the handheld device agreement came through without a sim agreement. Worst thing is the second agent couldn’t find any information. Would appreciate a cancellation.

• Valerie O'Brien (@Valerie_O_B) reported 12 minutes ago

  @virginmedia @CoachCaulfield Hi @virginmedia , I have an identical issue to the above with two TVs. All wires are connected properly. Your customer care line appears to be closed. Please advise?

• The Blues Talk (@TheBluesTalk1) reported 13 minutes ago

  @virginmedia fix your wifi

• aonxxx (@aonxxx4) reported 13 minutes ago

  @virginmedia I’ve had a fault in my area for ONE MONTH. Your customer service rep told me it’s because you’re improving your service but how can that lead to me having no service.

• Richard Evans (@Richard121) reported 15 minutes ago

  @virginmedia This is not how works, if you can’t help me out pass me onto somebody who can, don’t leave me out to hang. Why ask me for all this information and then not help?? So, now I’m back to square one. Poor service. Help me out here, pass my details on and give me a name at Virgin.

• aonxxx (@aonxxx4) reported 17 minutes ago

  @virginmedia I’m on the phone right now to your customer service and they’re not helping me so why should I bother with a web chat

• aonxxx (@aonxxx4) reported 20 minutes ago

  @virginmedia Honestly at my wits end with you. If this issue isn’t settled I’m going to look into small claims court at this point cos this is unacceptable