Is Virgin Media having an outage?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

May 22: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(44.27%)
Phone
(26.55%)
Wi-fi
(11.48%)
E-mail
(6.65%)
TV
(5.80%)
Total Blackout
(5.25%)

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • Hellie_Welly WolfsPaw (@Hellie_Welly) reported

    @virginmedia At the moment 6pm! I'm in the middle if a post grad course so it's a big problem for me not being able to do the work!!

  • djilfitz il fitz (@djilfitz) reported

    Broadband down again @virginmedia will definitely not be renewing contract 👎🏼

  • FoneProtekt1 Mark Morgan Clelland 🏳️‍🌈 (@FoneProtekt1) reported

    @NadScaramanga @virginmedia @SkyUK Trust me, you don't want sky... for 1 year I had 0 service... and I mean none. Switching to VM was the best move I've made in a long while

  • stevecolegate Steve Colegate (@stevecolegate) reported

    @virginmedia Both TV and broadband down, hub is in permanent start mode, so is tivo box after i rebooted

  • jamesoneill James O'Neill (@jamesoneill) reported

    At home for a change and @virginmedia has been down for 12 hours (151 phone says the engineers on on it but it's a tough one). It's 100% when I don't need it - how does it know. Thank heavens for 4G.

  • hellohmylove hello (@hellohmylove) reported

    @virginmedia I would like to get this resolved by the end of the day, otherwise, you've just lost a customer and I am contacting @bt_uk.

  • hellohmylove hello (@hellohmylove) reported

    @virginmedia I have had issues with my broadband since it was installed earlier this month. I have called a few times to get it resolved to no avail. I called your customer service again last night to complain about my broadband speed and she basically said

  • paulasenior44 Paula Senior (@paulasenior44) reported

    @virginmedia You will see from messages above that this is the 3rd time overseas and it has failed to provide service. This is unacceptable. I’ve tried to rectify this before I came here.

  • 60sparkle60 Englishrose (@60sparkle60) reported

    @virginmedia omg I’ve been trying to sort out a bill that I DONT owe and after waiting online for 10 minutes the guy put the phone done on me. If I don’t get help it’s off to CISAS @MoneyTelegraph

  • ItsJorddy Jord (@ItsJorddy) reported

    Amusing how @SkyHelpTeam @bt_uk & @TalkTalk can't offer the speeds I'm currently getting with @virginmedia which is 200mb! Very poor speeds! and I need fast broadband!! Ahh.

  • sam_sam79 Sam Crompton (@sam_sam79) reported

    @virginmedia I use the virgin media app for status updates and running test. I ran 3 tests last night and said there was no issue but clearly there was

  • CjBlackford Christian Blackford (@CjBlackford) reported

    @virginmedia No nothing listed and it's working again now. No mechanism to check if wired has a problem, only wireless. It's like every day I have an hour or the router doing weird things with the lights and my devices continually try to reconnect but never get through then it settles down

  • Ryan_Wink_ Ryan Wink (@Ryan_Wink_) reported

    @virginmedia wifi down again after being told it was meant to be fixed by 4pm yesterday. Now it's saying 6pm today. This is a joke now.

  • Hellie_Welly WolfsPaw (@Hellie_Welly) reported

    @virginmedia hi. Once again I have no broadband connection (ng7). As before its preventing me working from home! Is there going to be a fix as this is the 3rd time this has happened! Yes I've tried resetting and service check is orange! It's just getting ridiculous!!!

  • hinshiebhoy Hinshie (@hinshiebhoy) reported

    @virginmedia Hi there it’s still not working, my tv is fine but that’s over 24hours my broadbands been off now. I have rebooted the hub, reset the hub, and still nothing has changed.

  • scattybatty Heidi langham (@scattybatty) reported

    @virginmedia So @virginmedia , I have to say, despite the two day service outage, your online presence on Twitter was prompt, the availability of appointments was good. Your engineer ( ID no: 75623) that attended was first class and I am thoroughly embarrassed at my incompetence 😳 👍

  • kjf12345 ken (@kjf12345) reported

    @virginmedia Actually it now says today at 3pm ! But iv been told before it was ok but wasn't ! Still not acceptable for 6 days without service !

  • Alastai49862901 Alex (@Alastai49862901) reported

    @Glasgow_Live Not suprised. Virgin media are awful. 1 year. Prices gone up. Service gone down. Don't get what you pay for. Been double charged several times. Connection frequently drops. When you call them you sit on hold for ages only yo be transferred, lied to, and given up on.

  • kjf12345 ken (@kjf12345) reported

    @virginmedia May 28th 😖 still ! Had no service at all yesterday !

  • CjBlackford Christian Blackford (@CjBlackford) reported

    @virginmedia Hi - affects all devices. Restarting the router doesn't work. The lights on the router are showing solid white base and solid green but no connection on any device. Tries to take me to the online diagnostic when I connect but never starts the process

  • LauraCoops2 Laura Cooper (@LauraCoops2) reported

    @virginmedia Yeah I keep trying to call and keep getting put on hold for the rest of time. It's my broadband that I was told is cancelled but clearly isn't now I've been charged for a service I don't want.

  • ChrisBreedon2 🄲🄷🅁🄸🅂 🄱🅁🄴🄴🄳🄾🄽 (@ChrisBreedon2) reported

    @virginmedia Im not paying for a booster when everything was fine before u brought out Intelligent wifi. It's a known issue on the forums but you av done nothing about it! Its been more than a few months (41 pages on forum) and all u get is u trying to sell boosters when signal was fine b4!

  • litlechreacher beth🐻 (@litlechreacher) reported

    why does virgin media go down literally every few days

  • MoragRobertson Morag Robertson (@MoragRobertson) reported

    @virginmedia It's saying there's no problem in my area - but it said this yesterday too.

  • connxr conz (@connxr) reported

    @virginmedia Hi, yes the issue is still there after restarting the box. According to my Dad it came back on yesterday afternoon then went off again

  • Jayp6181 Jay Patel (@Jayp6181) reported

    @vmbusiness Havnt been able to tke card transctions from this morning due to problems from virgin media business connections. Pushed pillar to post and now told to wait for an update. Poor!

  • Jack5Davies Jack D (@Jack5Davies) reported

    @virginmedia Yes I’m still getting the same issues and it’s not just that I can’t use data while on the phone, sometimes it’ll say I have 4G in the city centre but nothing will load this happens once every half hour

  • ndsmith89 Niall Smith (@ndsmith89) reported

    @virginmedia I cant comment on the wired but the wireless works then stops and it happens every day. I reboot and still get the same problems

  • MoragRobertson Morag Robertson (@MoragRobertson) reported

    @virginmedia It did resume late last night, but has now cut out again.

  • RyanPlows Ryan Plows (@RyanPlows) reported

    @Mike_Keen @virginmedia I’ve only had ours 24 hours and it’s not worked for the majority of that time due to area faults. The signal outside of the room where the box is located is so poor. Wished I had stayed with my previous broadband provider.

  • ChrisBreedon2 🄲🄷🅁🄸🅂 🄱🅁🄴🄴🄳🄾🄽 (@ChrisBreedon2) reported

    Gettin rather pissed off now wiv @virginmedia wifi since it bcame intelligent. Using Samsung S7 edge and wifi keeps dropping , never had problem till they brought out this "Intelligent" shite. I've looked on forums and theres hundreds if not thousands with same prob. #SortItOut

  • timtmlt Tim (@timtmlt) reported

    @virginmedia My media service

  • RyanPlows Ryan Plows (@RyanPlows) reported

    Joined @virginmedia broadband yesterday, engineer installed at 10am. Area fault for most of yesterday, got resolved. Now another area fault today. Signal strength is poor in every room other than where the box is located. #Mistake #VirginMedia #PoorCustomerService #Disappointed

  • darkeyedsailor greash (@darkeyedsailor) reported

    @virginmedia hi! london wifi not working at my flat and it's very sad. Please check service for N76RR. Any help would be wonderful!!

  • rjn1966 richie in the sky. (@rjn1966) reported

    @virginmedia I wasn't getting a wireless connection. I have no use for wired connection. A neighbour tells me it's a wider problem and expect it fixed by tomorrow. I'm not impressed.

  • foodhutg res (@foodhutg) reported

    @virginmedia Sir what u want to say I m not poor and not rich I need loan I m educated x it administer but my mistakes start own business and invest life time saving I have small family but no money more wht i do

  • bdg_za Bart de Groot (@bdg_za) reported

    @virginmedia Your Service Status page lists there are no issues. Service is still out though. I have been told the problems are all over my area and it will only be restored by 6pm today.

  • tutankjon Watch@dog (@tutankjon) reported

    @virginmedia Had problems so they sent a new hub and still no change and when you phone they treat you like idiots..🙈🙉🙊

  • anthropoema Emma Florea (@anthropoema) reported

    @virginmedia I submitted my initial complaint on the 18th April, I was told on numerous times over the phone that someone will call me. It never happened. Trust me if you were in my shoes you would be pissed off too.

  • anthropoema Emma Florea (@anthropoema) reported

    @virginmedia I had a contract for internet. Filed a complaint before closing it down and still no official communication from your side. I really think that this is ridiculous. I never have seen such lack of professionalism.

  • mikewright82 MICHAEL WRIGHT (@mikewright82) reported

    @virginmedia I wouldn’t come on here and moan but when you have the cheek to hike the bills year after year after year & say its for an improved service (which obviously isn’t the case,look at all the messages you have on here slagging virgin off) coming on Twitter is the only option we have!

  • mdpratt62 M. Pratt (@mdpratt62) reported

    @virginmedia still no Internet at LU4. 2 days and counting. According to Area status page there's no problems I beg to differ.

  • foodhutg res (@foodhutg) reported

    @virginmedia I need some financial help

  • stevecolegate Steve Colegate (@stevecolegate) reported

    @virginmedia broadband and TV down in Reading, can’t get passed the automessage and the online test says there is no problem! RUBBISH

  • mitanshu mitanshu (@mitanshu) reported

    @virginmedia Your sales team says (in writing ion chat for which I have transcript) that I will get full speed both on WiFi and Ethernet. Your faults team says that they can't assure anything for speeds on WiFi and won't investigate or correct WiFi issues (via messaging service in writing)

  • t21jne Jenny Williams (@t21jne) reported

    Wow @virginmedia 6 phone calls- 1 lasting 1hr and 17 mins to resolve an error on your part. Every member of staff has been incompetent and the last one has put the phone down on me! Disgusting .. now on hold to disconnect!!

  • littlemissfaye Faye Ryan (@littlemissfaye) reported

    @virginmedia No I didn’t use the resolver. I went to ‘make a complaint’ and then ‘submit an issue’

  • ksnowbell Katie (@ksnowbell) reported

    @virginmedia Just Netflix but it’s not just the box it is not working on any device connected to the WiFi

  • littlemissfaye Faye Ryan (@littlemissfaye) reported

    @virginmedia No, I used the make a complaint section on the website

  • Scott72794889 Scott (@Scott72794889) reported

    @virginmedia Your live chat is only for "technical support" apparently. After half an hour on the phone waiting for your PAC code staff, I have been disconnected again

  • IfOnly_1971 Why not 😄 (@IfOnly_1971) reported

    @virginmedia @geass_leverage Except this site is down too.

  • TheBlaqueMamba Blaque (@TheBlaqueMamba) reported

    @virginmedia Hey having major problems with your broadband. It’s been slow considering what we paid for since the 10th we just thought because it was new but it’s beyond a joke me and my father both work from home this is effecting productivity.

  • keithwill73 keith knight (@keithwill73) reported

    @HylandIan Ok unless you are a @virginmedia customer who lose out again .

  • edwincorstin Edwin Corstin (@edwincorstin) reported

    @virginmedia Still down. I called up and they said they can't do anything about it.

  • Squibster_LA Laura-Ann🤓 (@Squibster_LA) reported from Wishaw, Scotland

    @virginmedia @hartey11 You need an internet signal to chat over webcam. But your tv and broadband are still down.

  • ranter17 Ranter Monroe (@ranter17) reported

    @virginmedia Instead of this stupid survey, concentrate on providing a broadband service first.

  • IfOnly_1971 Why not 😄 (@IfOnly_1971) reported

    @virginmedia Great, even your site is down to test the TV equipment. Only receiving sound, no pictures on all channels.

  • HassieBIJmans HassieBas (@HassieBIJmans) reported

    @bambibunny1983 @virginmedia Probably back up around mid day, i was told by them. I bet thet had either no engineers to fix or they simply disconnected to do work.

  • ksnowbell Katie (@ksnowbell) reported

    @virginmedia I had a new TiVo and WiFi box put in about 3 months ago, my @NetflixUK Netflix service is now not working due to a proxy issue it worked fine on the old WiFi

  • bambibunny1983 Zoe (@bambibunny1983) reported

    @virginmedia Little point when the problem is at your end but fine