Virgin Media

Virgin Media Outage

Is Virgin Media having an outage right now?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart 08/05/2020 04:30

August 05: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 61.58% Internet
  • Wi-fi 13.21% Wi-fi
  • E-mail 7.58% E-mail
  • Phone 6.52% Phone
  • TV 5.75% TV
  • Total Blackout 5.35% Total Blackout

Virgin Media Outage Map

The most recent outage reports and issues originated from Southampton, Slough, Harrow, Manchester, Bermondsey, Hackney, Liverpool, Dublin, Glasgow, Golders Green, Tamworth, Nottingham, Saltdean, Letchworth Garden City and Kettering.

United KingdomStoke-on-Trent Wi-fi
United KingdomFalkirk Phone
United KingdomLondon E-mail
United KingdomSouthampton Internet
United KingdomSlough Internet
United KingdomHarrow Internet

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • LisaMurphy67 lisa murphy (@LisaMurphy67) reported

    @virginmedia I am still waiting for a reply from here , from a complaint I made some time ago from anyone I can not spend another four hours today on the phone trying to sort out your incompetent errors #GETYOIRACTTOGETHERVIRGIN TREAT YOIR LONG TERM CUSTOMERS WITH SOME RESPECT

  • rrweber Richard Weber (@rrweber) reported

    @virginmedia My tenants rent for 11 months and I'd like to let them choose and pay for their own package, and yet all your packages are for terms of 18 months. How can you help?

  • AdelePhillis 🌌*Adele Aurora*🌌 (@AdelePhillis) reported

    @virginmedia Can anyone help me?? been trying to get something sorted for 2 days and keep being told to call, only to be hung up on after waiting for 2 1/2 hours on hold. Was told to ring first thing today where my problem would be sorted and now I'm being hung up on again!

  • ChewyBob76 Rob Conabeer (@ChewyBob76) reported

    @virginmedia The call was to clear security and process it. That’s why I made special arrangements to leave work early and travel to my elderly parents house. But thanks to possibly the worst customer service I have ever dealt with even more hours of our life were wasted #Disgraceful

  • SophieRLucas Sophie Lucas (@SophieRLucas) reported

    @virginmedia hello! Is there something wrong with your site? I'm trying to log in to my account to work out what's wrong with our broadband as it's super slow but it's just taking me in a password reset loop over and over.

  • Ros6363 Ros O' Hagan (@Ros6363) reported

    Is Virgin Media down everywhere or just my house?

  • DaZCONTROL ☆🧙🏻‍♂️ᗪ卂乙匚ㄖ几ㄒ尺ㄖㄥ 🎮☆ (@DaZCONTROL) reported

    @Catchin_Carp 66% but @virginmedia still being shite so on a go slow right now the fluctuations are mad at the moment 😬😫🤬

  • RapheePlays Raphee (@RapheePlays) reported

    @virginmedia hi, I am trying to sort out an issue with payment but I cant talk to anyone or find any chat. Is there anywhere I can get help with this?

  • Omid83384965 Omid (@Omid83384965) reported

    @virginmedia I’d like to raise a complaint yes. I have already tried to call the customer care number yesterday, after several attempts and a 26 min long wait with naff lobby music, the line was dropped on me! A cold dead end.

  • Mchughhugh Hugh McHugh (@Mchughhugh) reported

    @virginmedia I make an enquiry re broadband as a NEW customer and I get through to a human in 1min and 09 seconds. YOUR PRIORITIES ARE WRONG and I will shortly be an EX customer!

  • keilly_foster Keilly Foster (@keilly_foster) reported

    @virginmedia I’ve been trying to sort this out since April! I made payment via my bank as I also do. I spent an hour on the phone to customer service and the payment details are correct. I’ve emailed proof of payment to missing payments. I’ve called several times.

  • SteveHill316 Steve (@SteveHill316) reported

    @virginmedia your automated service says to talk to someone on your website, and your website says to call the number. Shambolic!

  • tashgolshann Tashaa (@tashgolshann) reported

    @virginmedia I have tried ringing several numbers to get through to someone and put in a complaint but have not be able to do that??? Do you have any call centres open to sort out an error that’s virgins fault. I was sent 5 letters yesterday saying the same thing which is wrong!

  • ChewyBob76 Rob Conabeer (@ChewyBob76) reported

    @virginmedia Not sure really. Customer services, refunds, help desk, your system is so poor and all we do is hit walls. Frankly I’m close to giving up and we feel like it’s just a waste of precious oxygen #worstcustomerservice

  • indie_arcade Greg Ireland (@indie_arcade) reported

    Dear @virginmedia your customer services phone number is the single most frustrating experience ever! Yours sincerely

  • RB6K Sheep Dog (@RB6K) reported

    @PlayAvengers @virginmedia It genuinely sucks that you’ve locked players out of getting a full experience.

  • ChewyBob76 Rob Conabeer (@ChewyBob76) reported

    @Mchughhugh @virginmedia @richardbranson I can well believe it, we’ve been trying to sort this out for nearly two weeks now. When we do manage to speak to someone after being on hold for hours at a time. They’ve either locked us out of the accounts or cut us off #worst #service #ever

  • lovelyhurling10 PCorrigan (@lovelyhurling10) reported

    @richardbranson Richard, Why don't you employ a few extra phone operatives on your Virgin Media customer service centre. It's almost impossible to get through to an operative. There must be a lot of people experiencing issues as the phone centre is continually engaged.

  • Omid83384965 Omid (@Omid83384965) reported

    @virginmedia Finally they replied this morning. I’ve been in dialogue since 8 am, after first advising me to “wait and see” until 5pm on Friday, I convinced them its hardware problem now with the telling me it takes 5-7 days for for my route to arrive! Hardly business friendly...

  • jaxcliff Jackie Clifford (@jaxcliff) reported

    @virginmedia is there a problem in Bn2 8 area? Tv & internet keep coming & going for a few days now. Have reported problem & booked engineer but probably more a network issue than equipment

  • modfather110 Greg Doughty (@modfather110) reported

    @virginmedia I've been going through your website and doing the postcode checker but doesn't find my address. So will fill form in and leave name and number etc wait for someone to call but they never do.

  • MattLawrence39 Matthew Lawrence (@MattLawrence39) reported

    @virginmedia On/off service for a number of days now at S45 9FL Egstow Park. Not good enough Virgin. Are you reimbursing customers for lack of service?

  • StevenC45143073 Steven Clark (@StevenC45143073) reported

    @virginmedia our box has not worked for 2 weeks now. We have tried your website many times and have been on hold for hours. We tried again today, but it cut us off. How can we resolve this? The only solution I can think of is to stop our direct debit.

  • GreenMark01 Mark (@GreenMark01) reported

    @virginmedia No, she got frustrated and gave up. The phone just cut out after being on hold for so long and the text kept on asking for a password that the didn’t have for an online account she’s never set up

  • mike_blackrose Mike Blackrose (@mike_blackrose) reported

    @virginmedia I’m very disappointed in your service. I guarantee if I was a new customer I would not be waiting 24 hours just to get a reply. Why can’t you look into this yourself? If you have time to reply to my tweets, surely you have time to look into my account

  • kstiell Karen Stead - Author (@kstiell) reported

    @virginmedia my 85 yr old mother cannot remember a new number and her lifeline is connected to the old number. PLEASE DO SOMETHING ABOUT THIS. I want the old number reinstated. I have called and emailed and sent in a complaint. 2/2

  • mike_blackrose Mike Blackrose (@mike_blackrose) reported

    @Mchughhugh @virginmedia I’ve been a customer for 6 years with everything.

  • kstiell Karen Stead - Author (@kstiell) reported

    @virginmedia absolute awful customer service from you. I wanted to swap to another provider but there were technical issues so I cancelled my order with them. Virgin disconnected my number and I can’t get it back now. We have had this number for over 40 years!!! 1/2

  • benalowery72 Ben Lowery (@benalowery72) reported

    @virginmedia are you going to pay for my Apple HomePod that I can’t use because your service and WiFi is such a pile of ****?!?!? 😤😤😤

  • Shifty_ Shifty (@Shifty_) reported

    @virginmedia Ok it been a week it was a deal for a extra £7 a month get 350 down