Virgin Media Outage Report
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 15: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Telford, Redditch, London, Croydon, Manchester, Southwark, Leicester, Southend-on-Sea, Leeds, Bristol, Deptford, Swansea, Nuneaton, Reading and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Wi-fi | |
| Telford |
Wi-fi | |
| Redditch |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Geater
(@Geates) reported
@virginmedia Nothing on page would fix it. Called this morning, your guy ran a diagnostic and said a technician needed to call Monday. This afternoon I turned on to check no other channels had gone and everything was back as normal. Waiting to check next 24 hours but likely to cancel appt
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kim
(@soarinwebber) reported
@virginmedia wifi bad
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MojoDeadman
(@MojoDeadman) reported
@virginmedia why am I getting intermittent broadband service AGAIN? Once again you are preventing me from working. I don't get paid then you won't be getting paid. Sort it out otherwise you won't be getting any more money out of me.
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Cettina norton
(@norton_cettina) reported
@virginmedia Clearly the number is still active who i wouldnt have spoken to virgin customer care staff on that number. If it was ceased why do you still have it connected to your centres. Ceased means no longer existing so i shouldn't have even been able to dial it.
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Hannah Healy
(@HannaHealy) reported
It is impossible to get any support from @virginmedia, 3 support platforms and can't get an answer on any of them.
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.
(@MMSSPP9) reported
@virginmedia @Nasrin163 The strength is extremely poor.Out of data now so forgodsake fix it
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Sean Gardner
(@thisissean) reported
@virginmedia No problem, yes tried that. No vpn or antivirus running. Was previously working, nothing has changed this end. Sometimes it loads with intermittent glitches and then error message appears. Not sure if our V6 box is the issue.
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Lulabeth
(@Lulabeth2) reported
@virginmedia My TV box isn't connected to virgin Media, I cannot use the TV guide, help section, half the channels don't work
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Kezza
(@KeZr1983) reported
@virginmedia iv had nothing but trouble for the past 2 days with connection. No way of getting through to anyone to talk about the issues!!
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Cettina norton
(@norton_cettina) reported
@virginmedia Or at least you should have an automated message saying this number doesn't exist. Unless your crediting the money to my account then no no help has been provided.
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Kyla4u
(@Kyla4u) reported
@virginmedia No internet, no phone all day. Are there issues in Slough area?
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Sarah Thompson
(@sarahthommo) reported
@virginmedia Hi. I’ve been waiting nearly 2 weeks for someone to call me back. Was told I would have a call in 48 hours re my TV box not working at all. Raised a complaint but agent refused to give me a ref no. Have done chat, text, calls -cut off each time). What next?
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Peter Thompson
(@Peter171177) reported
@virginmedia Hi, I apologies for the tone of my last message it was send out of frustration. The issue is now sorted and the channel is now working. Thank you for your assistance today.
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DareWolf
(@DareWolfRL) reported
@Virginmedia I eagerly await your response/poor excuse/"solution" instructions meant to distract me that won't work. Whichever you feel like.
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Mathew Rudd
(@mathew_rudd) reported
@virginmedia Hello, do you have a number to speak directly to a human I’m having no luck with your automated telephone service and online troubleshooting. My internet has no connectivity and you’ve overcharged me on my bill.
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Rob Helm
(@robxhelm) reported
Currently getting the pish ripped out of me with @virginmedia prices, can anyone recommend a decent internet provider? Feel like everyone I've ever used has been terrible in some way :'(
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Wayne
(@WayneMartin1987) reported
@virginmedia WiFi is ******* ****!! Keeps cutting out every 30 seconds, lost count of how many phone calls its been and nothings changed!! Quickest thing about them is the speed at which my money leaves my account each month to pay for this **** service!! 🤬
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Ellis Morgan
(@Ellismorgan3) reported
@virginmedia WiFi is awful, service status says it’s fine but the WiFi doesn’t work. How can the service status says it’s fine? Come on virgin fix you problems
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Thomas Birch
(@birchplease) reported
@virginmedia Thanks. Each day I contact support. After a back/forth they “refresh signals”, it works for a bit and then I have to contact you again. I can only assum that you’re throttling me. I pay for 200mb but your own speed test rarely reads above 45mb. Please can you fix.
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DareWolf
(@DareWolfRL) reported
ANOTHER evening pulling only 5mbps @virginmedia. We pay for 200. Every time the ******* football is on. Newsflash, some of us dont want to suffer for others to watch some overpaid wankers kick a ball around. Sort it ******** out.
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Rubeking 👑
(@Rubeking_gaming) reported
If I ever see Branson it’s on sight! Virgin media wifi is the worst
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Neil Fisher
(@fatfish59) reported
@virginmedia When are you going to fix my mother in law’s virgin phone line fault? She is 84 and lives alone. Had a heart op early December. Not had a phone line since 23rd December. Ant speak to a human at your company. Disgraceful service.
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Dave!
(@ElJaffoGuzman) reported
Internet's been **** all day guys. No stream ig. I did a full reset on my router now see if it fixes anything. @virginmedia why do I pay you £41 month if its gonna just drop lmao
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Tonia Christopher
(@Tonsdelia) reported
@virginmedia The film was purchased through the tv box and I’ve been told we won’t be charged for it. I’ve also been told someone is monitoring my line and will call me in 3 days. I had further problems last night watching normal TV. I’ve also reported problems with my internet regulatory
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Johnny-Liana Leota
(@TeamLeota) reported
@virginmedia hey guys, can you help me out please. My internet isn’t working and I want to change my package. It won’t allow me to log into my account and your phone lines aren’t available. Thanks
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Lisa Elliott ✞ 🏃🏾♀️
(@missyelliott69) reported
@virginmedia internet has to be the worst. I’ve spent the last week resetting, buffering and cursing the day I signed up to their bullshit lack of capacity service.
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Lemonerw
(@Lemonerw) reported
@virginmedia hi - connection has been slow and unreliable for months. Assume worse now everyone is at home, when can I expect the recent “upgrade” to make a difference? 200mbps I’m getting maybe 1.5?? Tried ringing/help faq’s but no luck. Help please!
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Ian Bowden
(@bodz156) reported
So, today @virginmedia have sent me an email containing a code to free Amazon Prime for 12 months (after 3 months of mithering them for it). Only trouble is the email says I have to use the code by 31st March...2020 🤔 Unless I'm Doctor Who, this is impossible! #Incompetence
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graeme
(@graeme74462804) reported
@virginmedia Did what you said,messaged the 07533?number got a text back and been waiting 2 for a response to my help they said they would give
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Maya Elb Design
(@MayaElbDesign) reported
@virginmedia abysmal service from start. I’ve moved house and now only have internet in one room and have now been charged extra for a booster I was told would be free. Can’t seem to resolve this with any advisers who all tell me different things, 3hr wait on the phone