Is Virgin Media having an outage?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

September 24: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (60.17%)
  • Wi-fi (11.96%)
  • E-mail (8.81%)
  • Phone (8.04%)
  • TV (6.21%)
  • Total Blackout (4.81%)

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • chloe_lewis25
    Chloe Lewis (@chloe_lewis25) reported

    @virginmedia we can't seem to speak to an operator and none of the options on you phone service apply to us, please help!

  • nwScotty
    Schrodinger's Celt (@nwScotty) reported

    Two hours on the phone with @virginmedia after being passed between five people. On wanting to be passed on to someone to complain about the fact they have now sent out two teams who could not do the job, and the fact our service is awful, I was on hold again and then hung up on.

  • Lamont68
    Gordon Lamont (@Lamont68) reported

    @virginmedia 1. I moved to virgin media in July and to be honest I have had some real issues since moving. I really wish I had stuck with Sky. My main issue is the broadband I work from home and anything I use that involves voice keeps freezing. (Skype, webex, Cisco Ip phone)

  • RhysMoore3492
    Rhys Moore (@RhysMoore3492) reported

    @virginmedia Yet another day when the TiVo box, phone line and WiFi all cut out. Rather than sending me a link to a shocking trouble shooting page or a number for a computer to talk to can I speak to an actual person about this. #lastchancebeforeileave

  • williamconroy21
    william conroy (@williamconroy21) reported

    @virginmedia has the worst customer service ever!! Rang up for my elderly mother in law as she wants to leave and get nothing but attitude and they wonder why she wants to leave.......

  • jim_hdwk
    James (@jim_hdwk) reported

    @virginmedia No engineer!! Please help

  • SWBL12
    . (@SWBL12) reported

    @virginmedia That's the number I needed! No service till end of Oct/Nov though :(

  • thealexiapa
    Alexia Patropoulos (@thealexiapa) reported

    @virginmedia I have a problem using my virgin mobile abroad. Who can help? It is urgent, as I need to be able to receive calls and messages.

  • fionchadd
    Hannah (@fionchadd) reported

    @virginmedia can you please update your service status page? No connection in N16 since 11.30am & no information on what’s happening.

  • Calzeh_
    Calzeh♛ (@Calzeh_) reported

    @virginmedia Do you support #DareCalzeh?

  • 09Toona
    Susan Ford 🎼🦄🎩🎸 (@09Toona) reported

    @virginmedia Whoopee, that’ll cover the ruined evening yesterday after your website said it would be fixed by 7pm so I didn’t cancel my guests!

  • UchihaDrewYT
    UchihaDrew (@UchihaDrewYT) reported

    Had nothing but problems with @virginmedia billing since I got the service. Got more problems this month as they took my bill twice, so now I'm overdrawn.

  • justnvc
    nvc (@justnvc) reported

    @virginmedia All the time and you're not able to help, I've already tried the Twitter and Forum route. There's no hope at this point so I'm considering alternatives as there's no solution except but a VPN offered. Thanks though, just having fun complaining.

  • drbrainbugz
    Grant Hill-Cawthorne (@drbrainbugz) reported

    @virginmedia Your operator on the instant messaging this morning said that the time of 1230 for the fix was guaranteed. That time has now changed to 1650 and so I'm not sure your guarantee is worth much. What are the chances this will change again?

  • HDot97
    H (@HDot97) reported

    @virginmedia I’ll try be online but it will be unreliable as I’ll have to use my phone data as the internet is down

  • Kari2507
    Kari (@Kari2507) reported

    @virginmedia If you click on help and support it will give you a phone number or Frequent questions link

  • StringerKevin
    According to Steve Bruce (@StringerKevin) reported

    @virginmedia To be honest ive thrown away the yodel paperwork/notes as ive never yet sucessfully managed to make contact or rearrange delivery. The last re delivery was arranged for 14th sept. I had an email confirmation. Never came. called up no one bothered

  • lucas4ovwales
    Luke Hill (@lucas4ovwales) reported

    @virginmedia Supposedly the contract will be posted within 5 days (even though I was promised it via instant email on 22/09, by a CS rep). The technical issue isn't resolved as your team doesn't know how to, hence I still can't use many services I based my purchase upon. Can't wait to cancel.

  • jason_broadband
    Jason's Broadband (@jason_broadband) reported

    I pay #VirginMedia for 200mbps #broadband but am currently only getting 100mbps. #speedtestcli #speedtest #bad #poorservice #area25 #130025

  • 09Toona
    Susan Ford 🎼🦄🎩🎸 (@09Toona) reported

    @virginmedia Update says 5pm tonight! 2 days without service. Totally unimpressed at the length of time this is taking to resolve. Offer of compensation?????

  • KarenPearcePT
    Karen Pearce (@KarenPearcePT) reported from Hounslow, England

    @virginmedia If the email link had worked it wouldn’t have been so bad...

  • xPureStealthx
    xPureStealthx (@xPureStealthx) reported

    @MVPhantomm @virginmedia @MVPhantomm make sure to reset your modem. and make sure that you are using ethernet. also make sure noone else is using the internet. and last bit of advice, make sure that your service provider gives a f*ck

  • StaceHorne
    Stacey Lynch (@StaceHorne) reported

    @virginmedia I am absolutely complaining but again as I've said I have no phone to do so, because you guys have it, so it is a complaint in writing but that still doesn't tell me where my phone is and when I should expect it? I can't stay in waiting for a delivery AGAIN

  • GhostWriter1251
    Robert (@GhostWriter1251) reported

    @virginmedia Thank you. Tried chat earlier today, another good idea, but unavailable. Maybe more staff on that system would help.

  • paulwerfa
    Paul Longland (@paulwerfa) reported

    @virginmedia when will the rubbish you call virgin media be fixed. Large area affected in Hounslow and Isle worth. Despite lots if false claims about when it will be repaired still not working

  • Pound4Pound_No1
    ERADICATION (@Pound4Pound_No1) reported

    @virginmedia just get worse. Go online to make a complaint via chat option, between open hours and it says sorry we're close. One way to reduce complaints I suppose.

  • sideoftiia
    Tiía Smith (@sideoftiia) reported

    @virginmedia No as I keep being told that what they do will resolve the problem

  • Transtink1
    Transtink NI (@Transtink1) reported

    @virginmedia No, it's not that I 'feel this way', it's that your service is cutting out. How about taking some ownership instead of talking about people's feelings?

  • neilgower69
    Neil Gower (@neilgower69) reported

    @virginmedia Thanks. I’m genuinely interested to know why Virgin Media won’t match newbie deals when your main competitor does. It leaves loyal customers with the feeling of being ripped off and not valued as a customer. I’d stay if I got same deal as new customers.

  • GeorgeLambert7
    George Lambert (@GeorgeLambert7) reported

    @virginmedia Im calling on behalf of my mother in law, we recieved a call back regarding my previous complaint which was logged now i want a dsar because of the disgusting way ive been spoken to

  • Transtink1
    Transtink NI (@Transtink1) reported

    @rosemcler @virginmedia Having similar issues. Your quality of service has dropped greatly in the last month or so.

  • Ligero1
    El Ligero (@Ligero1) reported

    @virginmedia From all the other tweets I’ve seen, calling customer services is pointless as you either just get cut off or no resolution is found. Can you tell me why my WiFi cuts off at the same time every night for about 40 minutes?

  • TishaBenfield
    tisha benfield (@TishaBenfield) reported

    Customer service from @virginmedia is absolutely shocking

  • Gulfie
    Phil Haigh (@Gulfie) reported

    @virginmedia So @virginmedia how about getting them to call ME back then instead of me having to sit on the phone for 30m again? It's called good customer service, I think.

  • Patelarj92
    Arjun Patrl (@Patelarj92) reported

    @virginmedia I want the Price that I was told On that day to be honoured. Virgin media knew they couldn't give me a phone line from day 1. Why let me sign up and then try and hold me Hostage due to the difficulty switching. I've never received as bad customer service as I've received today.

  • ubublide
    Ulrikab (@ubublide) reported

    @virginmedia Having been without three weeks, been in contact with Virgin many times, as the problem seems to be connected to a faulty connection outside the property Virgin is having me to wait until 10th of October before solving the problem. Not ok

  • HDot97
    H (@HDot97) reported

    @virginmedia Additionally I’ve been trying to call you all morning but when I got transferred to customer service they keep me on hold for about 20 mins then the phone just shuts, this is ridiculous

  • Patelarj92
    Arjun Patrl (@Patelarj92) reported

    @virginmedia No resolution she basically Told me to leave the service, I would Like a copy of my call with your agent on the 6th August. So I can show that I am not confused and that some of the customer Service teams simply don't care and Say what you want to hear to get you Off the phone.

  • Darren48145205
    Darren (@Darren48145205) reported

    @virginmedia So what do you suggest I do..... Hang on for another half n hour, already lost loads of business with no WiFi, I'm sure Richard Branson wouldn't put up with this shit..

  • Jaz_T_
    Jaz Thandi (@Jaz_T_) reported

    @virginmedia you have done nothing but tweet your jolly outing at the NEC but have said nothing about the loss of service on tv and broadband in my area. Why not use your Twitter to inform your customers what had happened.?

  • HDot97
    H (@HDot97) reported

    @virginmedia I’ve been trying to send it via dm but conveniently the internet has cut out again

  • mushWTF
    A Makem Douche (@mushWTF) reported

    @virginmedia For the love of god get a spam filter!! The level of crap I get is an absolute joke.

  • lucas4ovwales
    Luke Hill (@lucas4ovwales) reported

    @virginmedia Thanks for the suggestion to contact your team. Another 1 hour and 2 minutes on the phone with no resolution. What terrible service. I can't wait to receive the contract so I can reject the terms and switch to a trustworthy, accountable provider that delivers as promised (paid).

  • ByRobDavies
    Rob Davies (@ByRobDavies) reported

    @virginmedia I'm trying to cancel my service because i'm moving house and I've been cut off TWICE when speaking to one of your customer service team. It's like you're doing it deliberately to stop people leaving! I've been on the phone for an hour and got nowhere!

  • ashish_tina
    Ashish (@ashish_tina) reported

    @virginmedia Sorry I can't call abroad numbers and i am not in Virgin phone. I am afraid there are no alternative's and not much of help

  • Patelarj92
    Arjun Patrl (@Patelarj92) reported

    @virginmedia Just had an extremely rude manager on the phone by the name of krishna. Told me she was the highest escalation point in the company. Also told me I must be confused and there was no way a virgin media employee would offer me that...

  • pippywright
    Philip Wright (@pippywright) reported

    @virginmedia your compy is greedy and corupted has any body else had problems with problems with @virginmedia post up

  • Zombie29
    Jenna (@Zombie29) reported

    Hi @virginmedia been trying to make a complaint for a week, I’ve been on the phone, chat and emailed the M.D. but no response can you help?

  • samwmckay
    Samuel. (@samwmckay) reported

    @virginmedia I insist on making a formal complaint about my Virgin Media services. I hold 2 contracts with the company yet getting treated like I have no services whatsoever. Can you point me in the right direction to make a complaint

  • Gulfie
    Phil Haigh (@Gulfie) reported

    @virginmedia How about getting them to call ME back then instead of me having to sit on the phone for 30m again? It's called good customer service, I think.

  • RMT3N
    Rich (@RMT3N) reported

    @virginmedia account number 423649403 - when can I cancel and leave? Think we’ve nearly been with you a year

  • DickmanAmy
    Amz (@DickmanAmy) reported

    @virginmedia Why have I been charged for sims when I called within the 14 day cooling period to cancel, phoned to confirm and used the online chat to confirm twice!!! Despite being assured I would not be charged I have been. Not happy.

  • Gfox_1
    Marc (@Gfox_1) reported

    @virginmedia It's fixed now. Seems like it was an issue affecting my area going by your website.

  • sideoftiia
    Tiía Smith (@sideoftiia) reported

    @virginmedia The internet will disconnect for multiple days at a time and regardless of how many times i turn it on and off or how many engineers come out, the problem isnt resolved

  • mykpcouk
    Mike Porter (@mykpcouk) reported from Bollington, England

    @vmbusiness does anyone in your support dept. 30 minutes on hold. Got a fault on a leased line and lots of businesses here being affected!

  • Darren48145205
    Darren (@Darren48145205) reported

    Virgin media.... What a load of shit. Beginning of the year completely lose my email address. Now without WiFi for a week. Get a text from the so helpful virgin media team to say all fixed but it's not... Been on phone for 40 mins trying to get through. And your response is.???

  • Nathan_R_Cox
    Nate (@Nathan_R_Cox) reported

    @virginmedia I’ve had to fiddle around with the port forwarding and triggering settings. It’s now connecting via Wi-fi as I’ve reserved the PS4 Static IP to the MAC code, however LAN connection still not working. When reserving the IP address for the LAN MAC code it stops all Wifi in house?

  • FerozPat74
    Firoj (@FerozPat74) reported from Ilford, England

    Having problems AGAIN with WiFi this is getting beyond a joke now #virginmedia

  • lilmissfiend
    FIENDYxx121@notat EGXthisyear😭🖤☠💀☠⚝🖤 (@lilmissfiend) reported

    @dcs_500 @SteezeMcQueen1 @virginmedia They are getting worse in their customer service. That's the only reason why I got shut of them. BB is good I can't fault it but the manner and practices fall short

  • RobertLe96
    Robert Le (@RobertLe96) reported

    @virginmedia ive been given 3 text messages saying the same thing. An engineer is working on it and an engineer is on its way? cant take that long to get it fix!? surely i cant be without internet & tv for 2 days!! @btsport @SkyUK what's good?