Virgin Media

Virgin Media Outage

Is Virgin Media having an outage right now?

Problems detected at Virgin Media

Users are reporting problems related to: internet, wi-fi and tv.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media problems in the last 24 hours

The following chart shows the number of reports that we have received about Virgin Media by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Virgin Media Outage Chart 08/10/2022 14:15

August 10: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 59.21% Internet
  • Wi-fi 15.17% Wi-fi
  • TV 8.53% TV
  • E-mail 6.39% E-mail
  • Total Blackout 6.07% Total Blackout
  • Phone 4.64% Phone

Virgin Media Outage Map

The most recent outage reports and issues originated from London, Dublin, Slough, Chertsey, Waterlooville, Oldbury, Birmingham, Wolverhampton, Kettering, Manchester, Edinburgh, Luton, Walthamstow, Motherwell and Southport.

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United KingdomAmlwch Phone
United KingdomHuddersfield Wi-fi
United KingdomPlymouth TV
United KingdomWalsall Internet
United KingdomTrowbridge Internet
United KingdomManchester Internet

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • ChrisLa74965218 Chris Lane (@ChrisLa74965218) reported

    Well after being a completely loyal customer to @virgin media since it's inception from ntl. It's now time to leave and stop paying extortionate prices. Paid my bills on time. Even cancelling is time consuming and having to deal with rude staff. Shocking customer service

  • petraraspel Petra Borzynski (@petraraspel) reported

    @virginmedia No, not this time. We might have got one in the past - as I said, this has been going on for MONTHS, and we’re slowly losing the will to live. Not to mention a lot of income, plus paying for a non-existent service every month. No service at all today.

  • LyndsF23 Lyndsay (@LyndsF23) reported

    I love that @virginmedia gave me a reminder about my contract ending with them, in 23 days. You have to give them 30 days notice to leave/cancel your contract 🙃 helpful.

  • Dazz285 Dazz285 (@Dazz285) reported

    @virginmedia Did that & first it said no problems but re did it then it said there was a problem.. Tivo WiFi, home WiFi & broadband not working.

  • rickwake85 Richard (@rickwake85) reported

    @virginmedia ordered virgin 1 week ago and had to make 6 phone calls since no one can give me an answer. Been cut off and memorised my account number you have a communication issue virgin #hopeitsbetterinthenext18months

  • DanMcBreen9 Dan (@DanMcBreen9) reported

    @virginmedia Yes I've tried this and the light is still flashing green. I've checked the service tracker which now says no faults detected in my area but my internet and tv box still cant get online

  • MarcusKeeley Marcus Keeley (@MarcusKeeley) reported

    @virginmedia Yes, they’re the ones who have taken it upon themselves to send me a WiFi pod to magically solve my completely unrelated to WiFi issue. 👍

  • Dazz285 Dazz285 (@Dazz285) reported

    Hey @virginmedia seems like your broadband is not working in the HA4 area & you system cannot make up it's mind.. Working/not working.. #poorservice

  • tibble_matthew Matthew Tibble (@tibble_matthew) reported

    @virginmedia download speeds of 2mb/s in Edinburgh for 2 days. No answer from customer service apart from robot. V. disappointed.

  • Beachboi9 Beachboi (@Beachboi9) reported

    @virginmedia The letter was requested twice and all you sent out was a memorable word reminder? You don’t listen to your customers… clearly but the amount of unhappy people trying to sort issues out with you.

  • Beachboi9 Beachboi (@Beachboi9) reported

    @virginmedia I’ve just checked and it says there is 9 issues with the device! Trying to sign in to account via txt now

  • Beachboi9 Beachboi (@Beachboi9) reported

    @gardner_digger @virginmedia Welcome to our world. But they only want to speak about it on here rather than get a solution. Never even sent an account email out, but trying to blame the customer- it’s a joke!

  • MarcusKeeley Marcus Keeley (@MarcusKeeley) reported

    Internet had been fine for about two weeks, and now back to nonsense. Virgin Media have taken it upon themselves to send me WiFi pods to “sort the WiFi issues”. There are no WiFi issues. The issue is with the connection/local exchange (and online staff). 🙃

  • Chadleywalsh Chadley (@Chadleywalsh) reported

    Virgin media down since last night sound

  • Beachboi9 Beachboi (@Beachboi9) reported

    @virginmedia Okay you’re taking the mick now. I’m trying to sort out my account and get a fault fixed. Funny how every other company can use DMs. So your primitive approach to customers goes with the primitive service As I said I’d like a manager pls.

  • RagdollBeccas Bec 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RagdollBeccas) reported

    @virginmedia hiya. The internets down in Newport South Wales. Any idea how long it'll be for your technicians to fix it please?

  • Tio_xo43 Tio (@Tio_xo43) reported

    @virginmedia @OfficialFPL Fix your internet I’m having to write this on 4g because it’s that bad . Upwards of 3000 ping

  • AllanGrieve Allan Grieve (@AllanGrieve) reported

    @virginmedia has to be the worst customer service I have ever er experienced!!! Ordered broadband on the 26th and I'm still without Internet!!!

  • Numptyflump Numptyflump (@Numptyflump) reported

    Calling #virginmedia to cancel account, wish my luck twitter. A thread.

  • deboraharcher4 deborah (@deboraharcher4) reported

    @virginmedia How can I stream live when the broadband goes down every day three times today it’s getting to be more than a joke

  • lennoncasino The Strat Strangler (@lennoncasino) reported

    @virginmedia It would be nice if they dealt with isues, put problems right, understood English. How do I cancel my account, because your customer service is appalling. You have literally an hour to solve my issues or it is goodbye.

  • Elizabe220167 Elizabeth wong (@Elizabe220167) reported

    @virginmedia who do I contact to make a complaint against one of the contractors you have installing wiring for virgin fibre in the Glasgow area? Very unhappy with their poor workman ship!

  • _Remi_ch Remi (@_Remi_ch) reported

    @virginmedia Absolute shambles of service from you guys, cable repull was meant to be done on 2nd, they couldn’t, was meant to be done today, no one showed up, paying for 1 gb internet and getting less than 3rd for a month now and wasting time chasing you

  • paulmitchell89 Paul Mitchell (@paulmitchell89) reported

    @virginmedia Down again!

  • cupcakes1600 debs (@cupcakes1600) reported

    @virginmedia And this is the issue-it 'maybe' an exception-it either is or it isn't. Every time I speak to a member of Virgin media staff I get told something different to the last person-this is definitely a training issue for your company.

  • Sabellasadiva Sabella (@Sabellasadiva) reported

    @virginmedia I haven’t even paid # my first bill yet and already I want to leave. Never have I been so confused,frustrated and ignored by a service provider 😡

  • The_Scally Animal (@The_Scally) reported

    @goldenfleece72 @virginmedia Like all virgin products it's great until you need customer services. We don't want thickos in India who you can't understand and only read from a script. Bring back UK call centres and UK based tech support

  • vilijamjebog will 🇸🇨 (@vilijamjebog) reported

    @virginmedia can you help in any way? the hitron router was working fine then just cut out and is now not even getting a downstream connection

  • Beachboi9 Beachboi (@Beachboi9) reported

    @virginmedia Well the hint being in the first tweet! Typing this on data as your unreliable service keeps dropping out and has done for the last couple of months.

  • sophielosborn Sophie Osborn (@sophielosborn) reported

    @virginmedia It’s incredibly frustrating as we have had four service outages in our area in a month and continuous drops in service when working. Why are there so many issues in our area?