Virgin Media Outage

@RichBeck4 @virginmedia Can’t remember but it’s fast. We don’t normally have a problem but the last week has been almost unworkable.

@virginmedia If that was the case I never would have agreed to it.

@virginmedia Still awaiting contact/response. What do you suggest I do now. Can you please advise next steps to get a response from teh complaint dept.

@virginmedia A pinhole reset has never done anything other than cutting the house off or once corrupting the Hub settings. It's obviously an issue with noise on the line since the upload modulation keeps going down. This is the typical Virgin thing of not actually looking at the issue.

Wow @virginmedia are giving us shocking service! Really putting me off going with them ever again!

@virginmedia explain how two kids are supposed to home school and wife is supposed to work from home when the internet connection is so bad on our M500 line. Apparently it was constantly crashing on Wednesday? So if COVID doesn’t **** up their education your **** internet will

@virginmedia @richardbranson why do your company insist on making life so hard I simply want me bill correcting so I can pay it! @Ofcom, what can I do here? I called them earlier twice to get hung up on twice I refuse to do that again!! How can you treat customers so badly!

@virginmedia sort your ******* internet out!! Constantly down

@virginmedia Yeah, as I'm not even exaggerating when I say it has been disconnecting at least 20 times a day for the last week or so. We had this same issue last summer before it spontaneously stopped so it's clearly not an issue on our end

@virginmedia It’s the Wi-fi signal. Only way my son could get his computer connected was Ethernet from booster. Other rooms pathetic. My big complaint other than this is your teeeible customer service. Take my money and don’t care.

@virginmedia OK. Let's hope that's better than the other 3 channels I've tried many times. I have sent a message and will track how long it takes for a reply on that. Hopefully you can beat 5 hours on the chat channel and 12 hours on phone. Hasten to add for no solution.

@virginmedia This is an ongoing issue, carried out countless checks and resets. Now just desperate to talk with someone to resolve.

@virginmedia Almost 1 month since I gave you the complaint ref number and I was told someone would contact me. Still waiting and now about to to go and report to CISAS

@virginmedia I just want a phone call I want to speak to a human voice 😢😢. Why are you making this so hard. Do you think @richardbranson wants his loyal customers treating like this, can’t @Ofcom help. I just want someone to phone me please I’m pulling my hair out begging for assistance!

@virginmedia Any chance of contact from anybody?! Fed up of waiting 1hr+ on over 12 occasions. Ordered your top package in July 2020 and still have NOTHING connected at my address yet. This is by far the worst customer service I've ever received. #stayconnected #cantgetconnected

@virginmedia So I’ve text the above number and surprise surprise had no reply. What sort of service is this. Absolutely discussing. You’re never this slow in taking my money are you??!!

@virginmedia I was expecting my wifi to be installed today and the guy still hasn't turned up yet. Been on hold to customer services for ages... Atrocious service, this was meant to have been done a month ago

@virginmedia worst customer service in history! Trying to contact is ridiculous

@virginmedia Thank you for your help. The number is irrelevant, the issue is that we’re paying for a service that doesn’t deliver. I’ve registered a complaint on your website, I’d like compensation, and a broadband service that works.

@virginmedia Hello VM, I’m due a new hub but despite the guidance on your website to do this,I get to the final throws and it simply says “oops, we can’t make adjustments to your package on line”. Can someone help me overcome this please.

@virginmedia Absolute shambles of a complaints department. Virgin u need to sort this out asap. How come no one ever answers the phone in your offices?. When is our complaint going to be dealt with.? 4 months gone by now. R u all asleep on the job !!

@virginmedia I want to cancel my landline & Calls but can’t get through to Virgin ito do it! Also I want to know why Virgin Reinstate DD when they have been prev cancelled! Without permission!

@virginmedia I have spent an hour an 25 minutes on the phone been passed from pillar to post to be hung up on with no answer. For the final time you are one company surely you can connect with a manager and arrange a call back. I’m drained trying to sort this simple issue, why make it so hard

@virginmedia Well considering virgin are saying there is not an issue and the 3rd party is and there is and has been an issue I know who I'm inclined to believe. Both wired and WiFi are on and off, it is off again now it's like a switch and totally unacceptable

@virginmedia - call us up if you're thinking of leaving, the queue is 1 hour long. 1 hour 45 later, phone dies. What a crap company

@virginmedia Yes you are, I have no issues whilst on hold the moment I give my details to the C/S agent the line cuts out 6 times!!!!! That’s personal I am being discriminated for some reason. Clearly you don’t need my custom so I will happily take it else where!!!

@virginmedia Happened last week but after restarting it, the issue went after 2 hours. It happened again last night but the issue still persists

@virginmedia Left you over 3 weeks ago. In credit but still haven’t sent the money over. Absolutely awful customer service

@virginmedia Back on hold for the 7th time today this time I will be requesting my services to be cancelled. If you are refusing to converse with me to resolve the issues then you are in clear breach of your contract to offer a service. So I am within my rights to cancel without penalty!

@virginmedia The issue is with the Tivo box. Technicians have been out recently and allegedly fixed it which has now broken again. One call handler stated they would get somebody out today, then they dropped the call. The next call handler said not until Monday. Its not good enough.