Is Virgin Media having an outage?

@FatScottie @virginmedia @GoldbergHome Except the famous ones it seems! I'm in an area not covered by cable tv so it's not an issue for me but I can see why others are upset

Such a shame to see that @virginmedia didn't plan ahead to extend their twitter support for their customers past 4pm today despite knowing this was happening. If you're finding out about them removing #UKTV's channels, don't expect a reply from them tonight, sadly.

@nick_easter @virginmedia Never had a problem .. brilliant company and service

Very disappointed to see the loss of classic channels on @virginmedia. Are you likely to resolve this issue? My contract is up in October and this will affect my decision to continue or not I’m afraid.

@virginmedia I am really disappointed that I am no longer able to watch UKTV channels on virgin, as I watch these channels a lot. I am thinking of cancelling my subscription, as I am no longer getting the service I expect.

@virginmedia why are you shutting down all the UKTV channels? These are services I want and I pay a fortune for your services.

@virginmedia @UKTV How do I switch do I just ring virgin and cancel as I'm moving to sky ??? Loss of 10 channels

@virginmedia Hurry up and fix my broadband please, we’re in danger of having to talk to each other here.

@rdgarner31 @virginmedia Dave shows will still be available on Freeview and our on demand service but we realise this is less than ideal.

@virginmedia @richardbranson appalling service from Virgin media over the whole UKTV issue, Virgin media a media company that fails to deliver media. Shocking to hear the news not from Virgin but on Twitter. Brilliant response from UKTV CEO @UKTV no comment from Virgin I see.

@virginmedia @UKTV Virgin media is getting to be a joke remember a few years ago where we lost sky 1 now losing 10 channels bet the cost doesnt go down though time to change to sky i think

@virginmedia @UKTV Very poor service from Virgin Media, other members of the Virgin Group excel in customer service by providing the correct products. Why can you with the clearly popular UKTV channels?

@laura_jayne1985 @goon3rcrazy @virginmedia @UKTV As if their customer support team haven't been extended past 4pm to be on hand for this. Just outrageous.

@LeanneLeveaux @virginmedia @UKTV Im fuming.Dont know how they can treat their customers like this,its a joke.Not everyone has freeview or watch tv online. Im not really bothered with them on demand but they could of at least let us have the channels & to rec.They will lose everyone if they dont sort it out asap!

@virginmedia Disgusting that we are losing gold . Your tv is going to pot . Don’t care about the other crap channels you are bringing in. You don’t even have uhd channels yet . Miles behind with the times.

@virginmedia @UKTV So can we cancel our even if in contract due to the channels we watch being removed....really not impressed with this.

@nottslive @virginmedia are telling everyone that they’re giving the customers what they want. Oh really?! I don’t want sport. I don’t want quiz shows I don’t want 17 year old repeats of Taggart! How do they know what I want when they have NEVER asked me! I want @UKTV

@UKTV @virginmedia @davechannel @goldchannel @wchannel Just going to have to go with on demand for the time being. It’s such a poor show that @virginmedia didn’t inform customers in plenty of time about this and even more annoying that I pay a fortune for the service!

@virginmedia @UKTV I’d say it’s @virginmedia that’s the problem rather than @UKTV, seem to remember something similar with discovery channels last year, asking them to cut the money they receive from you and you’ll still be planning to put prices up to customers #unhappycustomer #wewantdave

@virginmedia @UKTV I’ll be cancelling my contract with Virgin Media. No point in staying as watch some good programs on Dave. Comms really poor and shows disregard [email protected] customers. Also broadband is getting worse. Back to @SkyUK I think it will be.

@virginmedia @UKTV No you sort it out that’s why I’m paying top dollar for your poor service

@robjyoung @virginmedia Have been hearing that from a lot of people - their lack of interest in customer loyalty has been astounding.

@virginmedia bring back uktv channels it is not fair ,new channels look poor

@virginmedia why are we losing the best channels from our packages all because you are greedy and your fat cats want to get fatter because we are still haveing to pay the same for a Worse service

@UKTV @virginmedia @davechannel @goldchannel @wchannel Total disgrace virgin media. I've been a long standing customer but will be rethinking about who I choose pretty soon. You charge enough for the services which are mostly repeats anyway.

@PaulAtk68878320 @RebeccaSJRowe @virginmedia @AmyMoor71243359 @libertyglobal @virginmedia is at the cusp of a moment. If it continues down the murdoch approach it will be regarded as liars and thieves. if it produces quality tv, at a reasonable price, with no price rises over inflation and pays channels the going rate.... its great. sadly it won't.

I know I'm probably late to raise this topic but as a #VirginMedia customer it's ridiculous that they're pulling 10 channels. I would assume my bill will reflect this??? If not why not?

Gutted at the loss of @UKTV from @virginmedia however my contract ends next month so I will be moving. Can you advise where I can watch UKTV channels without a tv aerial? Is your service available from @SkyUK?

@MyLifeAsAMummyx @JayBec2015 @666horrormovies @UKTV @virginmedia I'll probably do it Monday as you tend to get a better service on the phone than at weekend. They may still sort it I know sky and discovery left it until the last minute to agree last time.

Just got off the phone with @virginmedia regarding the @UKTV issue. First person just kept reading a prepared script to me, second listened but couldn’t give answers. Have told them I will be looking at alternative options.

@beckythomas_ @virginmedia How come it's not working?

@virginmedia @GoldbergHome With the utmost respect to Adrian, I see you've not replied to my tweets yesterday. I spoke to your contact centres and they were extremely rude and defensive when asked about these channels. With no notice of these changes, just shows the contempt you hold for your customers.

@Sidneykidney4 @virginmedia @Mark77Wallace @Ofcom @MartinSLewis I'm open to going back to sky or having a massive reduction. Although I'm still on a offer as I threaten to cancel every 12 months to get the best deal.

@virginmedia so yous want to pay less money to UKTV. What an utter diagrace you are to your customers. I believe you are in breach of contract to all your customers. I don't believe I should pay 80 quid a month to leeches. So I want to pay lesss for same service.

So my new @virginmedia TV box doesn’t work, and no one can come out to fix it until 11th August.. yet I’m still expected to pay for a TV contract that doesn’t work. Hmm. #crapservice

@virginmedia can we cancel our contracts penalty free as we don't have the channels we signed up for then

@virginmedia @itsa_mea I don’t want your new channels, I know I won’t be watching them - I want @UKTV, a huge chunk of what I watch on the package I pay for. The new channels look terrible

@virginmedia @UKTV I guess this is going to mean we are able to cancel our contract without any penalties? Seems you're really good at giving customers less than they have signed up for.....

@Jenn_Dover @virginmedia Oh! Well thank you for standing your ground and supporting us! Very sorry about the inconvenience, we don’t want to come off their service!

@virginmedia The validation team were meant to call but didnt. Agent John A never said there was any kind of issue in the web chat when he was setting up the order. Lucky escape from a 3 yr contract with a company that have really bad customer service.

@UKTV @virginmedia @davechannel @goldchannel @wchannel I have managed to cancel my Virgin tv contract and I've moved over to Freesat to watch the UKTV network. #ihavereturned

@virginmedia I am disgusted with you, we have been customers since the ntlworld days we are seriously considering going to nowtv as loosing ten of the channels weregularly watch is a joke, the prices go up but the quality of services go down. Try ringing one of your call centres.

@virginmedia @UKTV I'll be taking my business elsewhere. As others have said you put up your prices at will, with no improvement to service, in fact a reduction in service! Not the service I expect, I'm been a customer since the beginning. @richardbranson

@virginmedia Why are you dropping all the UK TV channels?? Where else am I going to watch Taskmaster or Russel Howard and Mum? This isn't fair on your customers, becuase you refusing to compromise isn't our problem and we shouldn't be trampled over like this

@longers375 @nottslive @virginmedia That new paramount they might as well not bother just the same shit as before csi bones and shows like it how many already show them

@virginmedia when are you making the official announcement to your customers about the reduction of service on your platform? Additionally, how much of a reduction in cost will you be offering your customers as a resukt? #bbc #yesterday #discovery #Dave

@laura_jayne1985 @virginmedia @UKTV Just as an FYI, I spoke to them and have got £26 off my bill a month til the end of my contract. I spoke to them and said that I was losing channels that I watch 90% of the time and replacing it with crap and they put me through to retention’s to compensate me

@virginmedia @UKTV Customer Services mysteriously closed until 8am on Monday due to 'technical reasons' Snowed under with people (like me) wanting to quit Virgin over the UKTV shambles more like.

@UKTV @virginmedia @davechannel @goldchannel @wchannel Tbh I think UKTV and Virgin Media are as bad as each other, Virgin is blaming UKTV, UKTV is blaming Virgin yet it's the viewers that suffer.I understand that UKTV can't supply it's channels/programmes for nowt but to pull the plug seems unfair to viewers.

@virginmedia @UKTV Don't try and blame it on somebody else. I signed up for a service which you are no longer providing and don't give me the horseshit that UKTV programmes are being replaced by ones of equal quality! If I could get through to your pathetic customer services I'd be off like a shot