Virgin Media Outage Report
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 20: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Manchester, Tower Hamlets, Lewisham, Newport, Finchley, Ealing, Dublin, Leeds, Birmingham, Cardiff, Chatham, Sheffield, Glasgow and Charlton.
| City | Problem Type | Report Time |
|---|---|---|
 Northampton |
Internet | |
| Saltburn-by-the-Sea |
Wi-fi | |
| London |
Internet | |
| Manchester |
Total Blackout | |
| London |
||
| Tower Hamlets |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
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hassan
(@hassahmed95) reported
@virginmedia What’s the point it always getting extending 2 hours later, sort your mess out and fix up.
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Jess
(@jess_ennever) reported
@virginmedia still says no service
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Jason Peacock
(@jasonpeacock8) reported
@virginmedia I can’t get on the service status page. It seems to be faulty. My Virgin Media Mobile 4G connection is appalling too. I rang and the automated answer said it’s going to be off till near 9pm. Been off most of the afternoon I’m told.
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DEON™DingerZ-Dj
(@DING_DONG_D) reported
@virginmedia why is it when your on the phone trying to sort broadband out and some dip-sh%t put the phone down on you and then YOU ring them back and your on F×%King hold for hours
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LIÂM 🇳🇱
(@Sm0ggs) reported
Legit internet in the house and my mobile phone network playing up.. sort it out @virginmedia @EE
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K’sar
(@SGR_KSR) reported
@virginmedia After my complaint was closed down with a false resolution I have been trying to get a manager to look into it. When you call they hang up, now I’m trying your WhatsApp chat and have been passed around from Toni, Vicky, Pavan and now LILLI! Why is it so difficult???
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Rachel Peart
(@RachPeart) reported
Losing my father was hard enough but for me to inform @virginmedia of his death twice then receive a bill where they have changed the account name to mine with my fathers old address! I have never lived there or never been a @virginmedia customer! How disrespectful!
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Booie
(@Daboo11330046) reported
@virginmedia Still not fixed now nearly 3 days without broadband and tv. Absolutely outrageously poor service and still no confirmation of when will be fixed
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Mother Aya
(@noayatobefound) reported
@virginmedia I KNOW YOUR RUINING MY INTERNET CONNECTION BC I REFUSE TO UPGRADE MY PHONE TO THE STUPID IPHONE 14. KNOCK IT OFF.
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KaashLatif
(@KaashLatif) reported
@virginmedia please fix the problem !! I dont pay for not having no services
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Darren Hubbard
(@MrHoobs) reported
@virginmedia Hi. Are there any issues with NTL/ virgin emails as my mother in law can’t get into her account but it was OK yesterday?
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
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Sarah
(@SarahMcMast3r) reported
@virginmedia It says there may be an issue with service in the area
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Charlotte
(@CharIottel) reported
@virginmedia Hi, please can you say what the issue is? There’s been nothing here all afternoon but no one out to the box either. (Teesside)
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sharon mulcahy
(@sharon_mulcahy) reported
from
Thornaby-on-Tees, England
@virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!
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Rob Booth
(@RobBooth96) reported
@virginmedia @KarenBlaser What I don't understand is the status check says the issue is with tv apps but its the actual live TV signal that is at fault. How big an area of the country is this actually impacting
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Lencal
(@Lencal03) reported
from
Nottinghamshire, England
@virginmedia Says no issues
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STANSTED EXPRESS CARS LTD
(@CHAUFFEURSU) reported
@virginmedia TS5 broadband is down
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Matt Donovan
(@mattddonovan) reported
@virginmedia internet has been down all afternoon in TS postcodes. Any sign of it coming back?
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Kerry Lenihan
(@kerrylynn21) reported
@baggiegirl1970 @virginmedia No surprise surprise they didn't get in touch. They also responded to my complaint saying issue was solved remotely. Which is another lie. As it is still not working, nor has anyone been in touch. Liars @virginmedia
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Jennifer Camm
(@CammJennifer) reported
@virginmedia Unfortunately it’s back to an area problem. There seems to be no resolution in the near future, it’s really terrible
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Katie
(@misskatiered19) reported
From @virginmedia’s perspective, keeping the chat bot active and continuously logging previous chats is a bad move because within the space of 2 weeks you’re given completely different information, but I have the proof of what I was told…
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Lauren Harding
(@Lauren110394) reported
@virginmedia Yes no problem
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Matthew Wilson
(@MattW182) reported
@virginmedia Hi, please can you confirm what the fault is? And when you aim to have the service back online? Please don't direct to the website - I would appreciate an answer
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Vicky
(@Vickygopal) reported
@virginmedia I figured it out. It allows registration when you try with a different email id rather the one used to buy the services. That’s a crappy bug and your IT team has to fix it.
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Katie
(@misskatiered19) reported
A few years ago @virginmedia’s customer service was great, what on earth happened to mess it up so much???
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Author, genealogy addict, love sci-fi
(@ElaineJackson12) reported
... inkjet refuses to 'see' our Virgin Media network even though we followed all the recommended steps (turning mobile right off, turning mobile's hotspot off, rebooting router, etc etc). But I can live with having to print from my phone - even if it means emailing stuff to..
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Adventuron - HTML5 Text Adventures
(@LearnAdventuron) reported
@mixindave @virginmedia @marktrainer77 8 pounds per day compensation from the 3rd day of outage. That'll cover lost salary nicely.
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Apricot
(@MidsummerFire) reported
@rossaverde @virginmedia Thanks. They're shocking- it's affecting businesses now. My home wifi is useless even when its not down- the download speed it shockingly low for what we pay for. I wouldn’t care their customer service is useless too, they never help. Can't wait to be out of contract with them!