Virgin Media

Virgin Media Outage Report

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours

The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Virgin Media Outage Chart 06/16/2024 15:40

June 16: Problems at Virgin Media

Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Will Virgin Media compensate me for the outage?

Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map

The most recent Virgin Media outage reports came from the following cities: Weston-super-Mare, Coatbridge, Rossendale District, Leyton, Ilford, Leatherhead, Holborn, Upminster, Liverpool, London, Birmingham, Folkestone, Johnstone, Croydon and Manchester.

Loading map, please wait...
City Problem Type Report Time
United KingdomWeston-super-Mare Internet
United KingdomCoatbridge Wi-fi
United KingdomRossendale District Internet
United KingdomLeyton Wi-fi
United KingdomIlford Internet
United KingdomLeatherhead Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gleesoc gleesoc 🌻 (@gleesoc) reported

    @virginmedia Still an issue. What now? Im paying for tv I dont have

  • DanDastardly1 DanDastardly (@DanDastardly1) reported

    @virginmedia Yeah several times. The first two times they said they were sending 'Signals' to monitor my router and that they would be in touch if any problems happened. They never got back to me. One guy said you dont even help with upload speed and refused to let me speak to someone else.

  • realhotghoul × saturn × 🦇 (@realhotghoul) reported

    It's almost 1am and I'm sitting here crying cause virgin media shut down my internet service cause I missed last month bill (didn't have a job and I get paid this friday so I thought it would be fine til then) and my parents work from home so they will find out and idk what to do

  • marmaladejane1 Amanda-Jane Campbell (@marmaladejane1) reported

    @virginmedia Sorted in about 1.5 hours. Sadly lost at the beginning of our church service and came back on just after the end!! Hey ho!!

  • NickMillerUK Nick Miller (@NickMillerUK) reported

    @virginmedia my Dad has been a customer of yours for decades. His hub is so old, the wifi signal is weak, pre-MIMO, it can't do 5G and 2.5G at the same time. It's a disaster. Can anything be done to help him out? Keeping his network going is harder and harder these days.

  • zohir131 Zo (@zohir131) reported

    @virginmedia currently issues in my area where mobile devices keep disconnected from the Internet, any possible time for a fix? I live in the BL1 area

  • marty_woodhouse Marty Woodhouse (@marty_woodhouse) reported

    @virginmedia fastest and most reliable wifi my arse, goes down more than mia khalifa, at least with her you know what you’re paying for, feels like we are paying for a connection piggy backed off the neighbours ******* toaster at times

  • ifaixn Fai ❄️️ (@ifaixn) reported

    I genuinely have the worse internet (virgin media) but then again they’re all terrible in the area ffs

  • Rich19_86 Rich (@Rich19_86) reported

    @virginmedia What a stupid and unprofessional response. The internet has been down in my area for 4 days with no communication from Virgin. The app has said the services are all working which they aren’t. Unacceptable and poor customer service

  • oldfirehazard Peter Edwards (@oldfirehazard) reported

    @virginmedia Hope you’re going to refund your customers the vast amount you’re charging them for the outage in Cambridge tonight

  • youmemyselfi Paul W (@youmemyselfi) reported

    @virginmedia on demand playing up again, I know switch off the box and switch on a minute later. When are you going to have a solution for this and not a workaround? It's annoying, perhaps go back to Sky??

  • LMcCarthy30 Lynne McCarthy (@LMcCarthy30) reported

    Hi @virginmedia any issues in NE32 area pls? Tried speaking to one of yr colleagues after waiting 30 mins. Spoke to the guy, well he told me to hang on as system was just about to crash! & then hung up the phone! I need broadband for work as wrking frm home. Pls help!

  • bradfreeman93 Brad Freeman (@bradfreeman93) reported

    Also @virginmedia if you could please explain to my boss that I won’t be able to work tomorrow because of your internet service that would be fab.

  • JayKuma92344190 Jay (@JayKuma92344190) reported

    @virginmedia your customer service is so bad. I've been charged for £155 for my billing from £85. They can't even help me or offer with a good upgrade. Poor service! @SkyUK you have a new customer!

  • morggxx_ hafs NEW GIRL REUNION ♡ (@morggxx_) reported

    @bt_uk shut up ur the worst broadband you’re even worse the virgin media BYEE

  • Thnaiyan Thunaiyan (@Thnaiyan) reported

    @virginmedia Hi, I moved to a new accommodation and i chose virgin media for my internet service, they gave me an appointment on 14 May, and the engineer came on 7 May and said everything is ready for setting up. Why the wait then? Can you just provide the connection now?

  • iamryanodonnell Ryan O'Donnell 🍥 (@iamryanodonnell) reported

    @bradfreeman93 @virginmedia Also having problems in the Stevenage area with VM. Our issue is drastically varying speeds, sometimes not connecting at all. Complained loads of times like yourself, but nothing.

  • KimThom53160696 Kim Thompson (@KimThom53160696) reported

    @virginmedia I miss the days when customer service was your No1 priority. Promised a call back from a manager Friday, still waiting. Shocking

  • Sazz_3 Sarah B 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Sazz_3) reported

    @virginmedia I'm having issues logging in again and my broadband is down. Can someone please assist?

  • poman3000 Poman (@poman3000) reported

    @virginmedia So, as I thought my problem had nothing to do with the outage, so a manager call back takes up to 72 hours, what a bunch of liars as I am now beyond that point, total disrespect to loyal customers, virgin media has no respect to customers

  • NickyRoscoe Matrix ♻️ (@NickyRoscoe) reported

    @virginmedia Hi I currently can't make /stay on calls, due to signal drop out .I have no LL. I have a debilitatin condition = can't currently access another phone to address. Please attached a CS email so that I can order a new sim (to eliminate that as a cause ) TY.

  • bradfreeman93 Brad Freeman (@bradfreeman93) reported

    Honestly @virginmedia your broadband is as reliable as a chocolate tea pot. Sort it out. Yes I’ve contacted you umpteen times about the issue and nobody gives a toss

  • mikef68 Mike Ferguson (@mikef68) reported

    @virginmedia your broadband service has dropped out 4 times this evening (kt3 postcode)

  • Matthew64747154 Matthew Jones (@Matthew64747154) reported

    @virginmedia our 100mbps virgin fibre connection is getting worse by the week! With random outages and slow loading speeds, what is going on with my supposedly “reliable” network? The super hub 3 is the worst router I have ever seen.

  • SteveByDesign Steve@Appby.Design (@SteveByDesign) reported

    @l1vparkinson @virginmedia @YodelOnline I once worked for yodel as a courier. Worst job I ever had. With some of the things I saw I’m not surprised this happens . Yodel’s reputation is no secret. Companies use them cos they’re cheap and with great cheapness comes great irresponsibility.

  • AjayTarper Ajay Tarper (@AjayTarper) reported

    @virginmedia I downloaded the virgin tv go app on my tablet and went to the channels and it’s pixelating. I assume an issue with the channels and not down my end?

  • RPSPNP1 RPSPNP (@RPSPNP1) reported

    @virginmedia Hi! To update you, yes I can upgrade my modem to Super Hub 3, but for a charge of £35. Apparently this is for activation. My Super Hub 2 has been causing a few issues so I may need the upgrade. Thank you.

  • BurnettGlen Glen Burnett (@BurnettGlen) reported

    @bradfreeman93 @virginmedia Having issues in ipswich dropped out am hour ago won't even let me access the app with 5g mobile data on.

  • Zappyvera ZappyCool (@Zappyvera) reported

    @virginmedia Wired test has reasonable speed, but WiFi speed is terrible (less than 5mbps download speed)😥

  • BurnettGlen Glen Burnett (@BurnettGlen) reported

    @virginmedia care to enlighten me why my broadband has been down the past hour!!?!