Virgin Media service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (58%)
• Wi-fi (20%)
• Total Blackout (10%)
• TV (7%)
• E-mail (3%)
• Phone (2%)

Live Outage Map

The most recent Virgin Media outage reports came from the following cities: Blackburn, Bradford, London, Hammersmith, North Shields, Birmingham, Manchester, Ilford, Halifax, Telford, Brighton, Croydon, Dublin, Luton, and Oxford.

City	Problem Type	Report Time
Batley	Total Blackout	5 minutes ago
Blackburn	E-mail	13 minutes ago
Bradford	Wi-fi	53 minutes ago
London	Internet	1 hour ago
London	Internet	2 hours ago
Hammersmith	E-mail	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  iWalkOutdoors (@iWalkOutdoors) reported 5 minutes ago

  @jollyjapes Zero. Never have in the full 15yrs of trading. Don’t know how much a van costs? You think there’s enough left for dividends? Perhaps you’re mistaking me & my biz for a CEO of BP or a regional manager of VirginMedia. I bloomin live on a housing estate with other working ppl.

• 
  Dippy | Brig Content Creator (@Itsdippylive) reported 7 minutes ago

  In the same 28 April email, Virgin Media wrote: "a dedicated chat-based support route for customers with reasonable adjustments is needed... an area where we must improve." They wrote that 6 days ago. Today the next cycle broke.

• 
  George W (@Fraudly_) reported 8 minutes ago

  @virginmedia your online service is an absolute joke. You notify me of new monthly fee starting in May and I need to look at other packages if I want to change before new price takes effect. Only for your site to be riddled with errors and your bot to give me a broken link! With that link switching between error message and taking me right back to that same chat! And I shouldn't need to go round in circles chatting about an upgrade, much easier just doing it myself on your site. If it actually worked.

• 
  Harry (@Rzchy) reported 8 minutes ago

  Does anyone on virgin media get 15% packet loss and 225 ping on west host? It’s been happening for about 3 weeks now got to be a fix somewhere

• 
  John Bolas (@JohnBolashello) reported 10 minutes ago

  @virginmedia Good morning, many thanks for your help! I didn’t realise I could do that!

• 
  AKW (@EdenPrime88) reported 11 minutes ago

  @virginmedia could you please reply to a complaint submitted for account 141321301 Area 02. The situation has gotten absolutely ridiculous

• 
  Samina Masood (@Samina_masood3) reported 17 minutes ago

  @virginmedia we’ve had complete loss of internet since 2/5/26 due to broken cable, yet no proper fix or technician visit despite repeated promises. Instead, you sent someone to “clean router” & logged it as speed issue not total outage. It is unacceptable. Plz resolve urgently

• 
  Jambo (@The_real_Jambo_) reported 17 minutes ago

  @virginmedia @officialprendie I live in this area and lost connection about 20mims ago. Router is flashing red. I work from home, how long will this take to fix?

• 
  kellyann (@kellyan99166027) reported 20 minutes ago

  @virginmedia since 1pm yesterday afternoon we have been told that the problem is being fixed. Every time the estimated time comes up you change it again. We have little to no information about what’s happening. Could you please advise on when. It will be corrected ?

• 
  Ian Scott (@IanScott_01) reported 22 minutes ago

  Anyone having problems with @virginmedia internet. It's been dropping off and on for a few days, now it's gone off Newcastle East.

• 
  David kirk (@Selhurst1905) reported 23 minutes ago

  @virginmedia @JuicyPolarBear Please mate contact @ virgin media 2 weeks not being able to access the app and your customer services just lie and fob me off. Not worked since I joined disgusting services

• 
  James Drury (@jamespdrury) reported 26 minutes ago

  Considering Virgin Media broadband but don't want a Hub 5? If you're in a VM full fibre area, GiffGaff broadband comes with an Eero 6+ and 900Mb (UP & DOWN) is just £32 per month, no mid contract increases. Use own router for upto 1.2Gb. Use referral code K0DEJXGV for £50 credit.

• 
  Asif Rana (@HounslowParking) reported 30 minutes ago

  @bt_uk I'd like to know why your business broadband so called service, can only compound its utter uselessness with skyscraper level brain numbing stupidity? I thought @vmbusiness was utterly indescribably ****, until you came along. You literally make them look like geniuses.

• 
  Frank 🇬🇧 💎 (@PureSesh48) reported 32 minutes ago

  @grok how many times have I reported. Virgin media being down on this account?

• 
  Craig (@bricknblock1981) reported 35 minutes ago

  @virginmedia Please see my wife’s posts for issues and photos and contact her directly to resolve

• 
  BEST IPTV (@BestI28294) reported 41 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

• 
  david hesketh (@davaecho) reported 42 minutes ago

  @virginmedia after 20 years have just cancelled my contract awful customer service your company will be on its knees if this continues

• 
  Mrmutherfukery (@Mrfutherfukery) reported 46 minutes ago

  @virginmedia @fanboyofnolan Yes, absolutely they do **** all even if you can actually get you speak to a person. Which is near impossible. Very bad company if you cancel your contract they call you in about 10 minutes 🤑🤑🤑🤑

• 
  beir13346 (@beir13346) reported 48 minutes ago

  @virginmedia there has been intermittent signal in the Salford area on and off for mo this. What is going on with your service? Yes I have already signed in and run the diagnostics.

• 
  Oisín (@Usheen1) reported 50 minutes ago

  @adrianweckler The question is will their router support modem mode? Virgin media hub 5x is a dud

• 
  Pavlova (@uk_pav) reported 52 minutes ago

  @virginmedia 18 months loyal, 1 Gig, zero issues. Renewal offer: £33 for 125 Mbps (250 Volt) – worse than new deals. Customer loyalty clearly means nothing.

• 
  Tre (@Liafreytre) reported 54 minutes ago

  @AndrewW12290183 @virginmedia They never send them. Still have old crap of theirs from years ago.

• 
  Nicholas Rawlings (@nick_rawlings2) reported 56 minutes ago

  @virginmedia #virginmedia are there any issues in the Orpington area? Broadband keeps dropping out. There's nothing on your status page.

• 
  ohsandra70 (@KayCee312898473) reported 58 minutes ago

  @virginmedia increased bill to £70 but internet service is crap!

• 
  John M (@john1mccarthy) reported 58 minutes ago

  @virginmedia I'm shocked!! Someone actually called me just now. Albeit 4 days late, but I guess that's just how you guys work. No real news, I'm still not due any form of service from you until May 14th, so a bit of a waste. Amazing what a bit of negative pr on X can do

• 
  Ryan Bowles (@Welshryan17) reported 1 hour ago

  @virginmedia why does my Internet just die for no reason I mean I'm paying £73 for disconnecting and poor performance I'm paying for 1gb but only getting 100mb at the most it's kinda starting to annoy me at this point

• 
  Sue Rouse💙 🇺🇦 (@rouse_sue) reported 1 hour ago

  @virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.

• 
  s★🇵🇸🇵🇸 (@cosmicflame56) reported 1 hour ago

  virgin media is genuinely so ******* **** it’s always losing its service im cancelling this **** membership **** the ceo for making such a **** wifi source dumb toad

• 
  Simply Norwegian (@simplynorwegian) reported 1 hour ago

  @virginmedia I need some help resolving an unauthorised account creation, outstanding unlawful charges and failure to resolve despite numerous calls and written correspondence dating back to October 2025. What number can I call to speak to someone with authority to end this??

• 
  Accessible Waterways Association CIC (@accesswaterways) reported 1 hour ago

  @NicolaG01 @virginmedia My experience of Virgin has always been they suffer from technical issues. Many is the time in the past I have called them, they have told me to do things at my end which I know will achieve nothing... and then it magically works!