Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Motherwell, Plymouth, Bedford, Glasgow, Nottingham, Hammersmith, Blackburn, Dagenham, Harlow, Doncaster, Swindon, Preston, Liverpool and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Motherwell |
TV | |
| Plymouth |
TV | |
| Bedford |
Internet | |
| Glasgow |
Wi-fi | |
| London |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike
(@dotdrama) reported
@virginmedia Your engineer has visited. He confirmed that the number wasn't ported properly by Virgin Media back when we moved house in Nov 2020 - a prefix issue. I'm hoping it will be fixed by Monday.
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(((Use Of Weapons)))
(@Use0fWeap0ns) reported
@virginmedia Your Service Status page always says there are no problems, even when everybody knows nothing is working.
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Ben Green
(@BEN_GR33N) reported
@virginmedia I’ll pass that onto my boss as to why I cant work then shall I, I’m sure they’ll be understanding. Absolute joke, not even any forewarning so we could have taken action to prevent. Where do I put in a complaint? I want out of this contract, this is twice in last few month.
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David
(@SYLVANDER2020) reported
@virginmedia When I have a few hours to spare, I MIGHT do that but as we all know #VirginMedia are not customer friendly and it can take nearly an hour just to get through. Thank you for vindicating all I have said so far.
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Matthew
(@mattbabs2) reported
@virginmedia I moved house yesterday. Had to cancel engineer as it was getting late when completed. Said they try to come today but had no confirmation. Nothing on bookings
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Wouldnt Dare ✌️
(@yerdadyerma) reported
@virginmedia As in you are unsure of the issue or you cannot obtain the information for the engineer on-site ? As I am unsure how you can provide an ETA if you are not sure what the issue is causing the outage ?
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Helena
(@Girlw0ndr) reported
@virginmedia Yes there are issues. ‘Aim to have it sorted by 5pm’ That’s no good for us. Please advise what compensation you offer for a whole working day off your service?
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Brian Coughlin
(@BrachBrian) reported
@virginmedia By the way in case Virgin didn’t get sarcasm…. It’s down again
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#GSBOUT Lymeoo
(@Lymeoo) reported
@virginmedia Yes says there is a problem with the hub
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daphne deane
(@DeaneDaphne) reported
@virginmedia Are you aware that we are receiving phone calls from abroad claiming to be yourselves saying they are checking on the Internet connection. Obviously I put the phone down.
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DC
(@GroanCrime) reported
@virginmedia hiya! Just a quick question. The top left of my phone says EE now and not Virgin. Is that normal? Never seen it before. Thanks
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pete
(@pjd23272) reported
@virginmedia I have a total loss of service, yes.
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Stephen daly
(@stdaly37) reported
@virginmedia It’s been down since yesterday.
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Stephen daly
(@stdaly37) reported
@virginmedia Yous keeping saying a time and still not working
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Charlie Pasley
(@patientoptimist) reported
@Ofcom Virgin media is making a mess of my broadband package & charging me incorrectly since I tried to upgrade it. Everytime I phone them, I speak to a different person & it isn't getting resolved. Can you help me ?
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Andrew Poile
(@AndrewPoile) reported
@virginmedia yet again, internet is down in ME1 postcode area. Yet when we try and reduce our bills to match new customer offers, we get laughed at. Please answer why you are such a a joke?
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medlam
(@medlam) reported
Glad to see that @virginmedia customer service is still the worst ever. When I asked why as a current customer I had to pay activation fee to reconnect tv having had it previously, the agent couldn't answer and then cut the chat when pressed. Makes me wonder why I stay.
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jay patel
(@jaypate69037447) reported
@virginmedia we had issue with you not releasing our tel no but you did however if you can check my bills please as i cancelled all my service i think on july 6th but one smart employee and have him recorded didnt cancel my tel n charges 27 monthly
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AP🇫🇷
(@APftbl) reported
@virginmedia WiFi is very slow, takes ages to load anything. constant lag when playing anything online. constantly being disconnected from games and servers cos the WiFi goes down. supposedly have ‘one of the best WiFi’s around’ but it’s dreadful
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Anthony
(@antsteele202) reported
@virginmedia @HARILAL56035268 Down in Newcastle under Lyme too, happens far to often this! Will go elsewhere next time just hasn't been reliable enough
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REast
(@REast65574601) reported
@virginmedia IT ticket already raised, I am account holder so help desk wouldn’t speak to my wife!
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Jeremy Shanks
(@TheSpacePimp) reported
@virginmedia Thanks, will do. Any idea why our connection/speed is so hopeless these days? We pay a lot of money to you but the garbage connection we have makes it maddening and questions why we'd stay with you
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Dan Davies
(@DanDavie5) reported
@virginmedia. When I check the status page it says everything is fine but when I call it immediately says there is an issue in our area that is taking a long time to fix. Why is that ? Can you tell me an expected resolution time in the SW18 area ?
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Liz Loz 💙
(@lizloz) reported
So @virginmedia on ur advice I raised complaint but now getting txt saying services 2B suspended 2 days b4 acct end date cos I haven't paid the bill u didn't send me as a final bill. And you won't let me pay for my final bill cos you want me to pay for xtra mth after acct closed
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pete
(@pjd23272) reported
Awesome news, @virginmedia isn’t working in Prestwich. On the plus side though once it’s not worked for 28 days continuously I’m eligible for 3 pence per day compensation, as long as I register a claim at least a year ahead of the outage
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(((Use Of Weapons)))
(@Use0fWeap0ns) reported
@virginmedia down in #Southses AGAIN. Was there ever a business that provided such an appalling service? #virginmediadown
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Wouldnt Dare ✌️
(@yerdadyerma) reported
@virginmedia What’s the ETA on the Stoke outage ? 3PM for resolution is not acceptable!
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ZombieDuck85
(@roberthouse1985) reported
@virginmedia Yep... expected back at 3? 5.5 hours down seems excessive as people have work to do
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Wouldnt Dare ✌️
(@yerdadyerma) reported
@virginmedia What is the cause of the incident ?
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Ben Green
(@BEN_GR33N) reported
@virginmedia and yet you still have issues with service on a regular basis. How long is this maintenance going to take? Sure you can provide some kind of estimate of a 6h window. There is no point being with you if you cannot provide the service I pay for at a critical time