Virgin Media service status: outage reports and connection issues
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 8: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (58%)
- Wi-fi (20%)
- Total Blackout (10%)
- TV (7%)
- E-mail (4%)
- Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Galston, Nottingham, London, Edinburgh, Birmingham, Southampton, Slough, Bradford, Mitcham, Glasgow, Lancaster, Hammersmith, Portsmouth, Bedford, and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Galston
|
Internet | 3 minutes ago |
|
Nottingham
|
TV | 11 minutes ago |
|
London
|
Total Blackout | 12 minutes ago |
|
Edinburgh
|
Internet | 12 minutes ago |
|
London
|
Internet | 12 minutes ago |
|
Birmingham
|
Wi-fi | 20 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brett Gaskell (@brettgask76) reported@virginmedia are there area issues in Manchester getting nothing on and before you say it tried reboot for 360 box & broadband
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RogerSmithUpInThisBitch (@JustAnAlienOk) reported@virginmedia @derekscotia Why is the internet down everywhere? No connection at all
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Jordan (@JordanPsych_) reported@virginmedia ever since last Thursday I've been getting high ping issues on call of duty and this is a virgin media specific issue only. Any idea when this is getting fixed?
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David Kirk (@veyron_fan) reported@hamchester44 @_HenryMill You don't get why people are so into it. Did you see the price of f1tv? It's literally a fraction the price of Sky.... If you don't have a classic TV service like Sky or Virgin media, which many don't, you're only option is rubbish NowTV sports pass for over £30 a month!!!
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Samina Masood (@Samina_masood3) reported@virginmedia Thanks for responding but there is no sense of urgency in that message ‘respond as soon as possible’ & ‘resolve issue as quick as possible’; have you read the T&Cs & your legal obligations?
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Nethers (@Nethers_x) reported@virginmedia my WiFi is down, 2 people can’t work.
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LA (@Laurenceash7817) reported@virginmedia no broadband service in B63 3RF area west midlands what's going on?
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Brendan (@sabrevan) reported@virginmedia - broadband down for the majority of the time since Wednesday night in KT2 area. “Helpline” says the engineers are looking into the problem. Surely you can give a straight answer. Sky and Vodafone are offering same speeds. Should I move?
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John Cameron (@bhoyjohn1888) reportedDear Lord. Virgin media. Crap. No one answers the phone.
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Andy (@AndyRunningman) reported@virginmedia how long is the wait for customer services. Been on hold for 30mins. Have a problem with my tv box. Non of the diagnostics works. Been like it for weeks. Loosing the will to live trying to fix it!
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Neil Randon (@NRandonFactor) reportedVirgin Media broadband has been down all morning. Tried twice to speak to someone but held in queue for now more than three hours. Utterly useless @virginmedia
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3DeePee (@3DeePee) reported@virginmedia any news on broadband and TV being down it’s been like 5 hours now
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nurburgringuk (@nurburgringuk) reported@virginmedia I am a long standing customer of 20 years, can you please explain WHY new customers get significantly better deals than loyal ones? This is legalised ROBBERY and a SCAM. Quite possibly THE worst company I've EVER dealt with. Contract CANCELLED.
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Dippy | Brig Content Creator (@Itsdippylive) reportedVirgin Media broke their agreement, then breached the formal complaint resolution about it within 6 days. Their own staff told me the complaints process has "limitations" and to take it to social media. So here we are 🧵
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sam ☄️🔥🏳️🌈 (@cleantethemiser) reported@virginmedia Been trying all day to get through to someone and now your chatbot has gone down.
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David kirk (@Selhurst1905) reported@virginmedia new customer not been able to log into app for over 2 weeks. Customer services absolutely shocking. Please get in contact to sort otherwise I will have to resort to other methods
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It's mom not mum (@rchcool) reported@virginmedia Yes but it’s always 10pm and is the 3rd time this week. So what is the problem that clearly hasn’t been fixed?
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Sheps (@ShepsSW19) reported@virginmedia no Internet or WiFi for 6 weeks. Spent 12+ hours on the phone to customer services on numerous occasions. Promised a cable installation on 3 seperate occasions now, not once has someone turned up. Lies. Broken promises and woeful customer service. Not good enough 😡
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John M (@john1mccarthy) reported@virginmedia I'm shocked!! Someone actually called me just now. Albeit 4 days late, but I guess that's just how you guys work. No real news, I'm still not due any form of service from you until May 14th, so a bit of a waste. Amazing what a bit of negative pr on X can do
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David Brierley 🍺 🏌️♂️ (@davidlbrierley) reported@virginmedia I have to switch the subtitles on again if I change the channel ? These are the main concerns regarding the 'upgrade' which unfortunately I am stuck with Surely if you have the technology to upgrade you will have the technology to achieve a down grade
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Chris Hobbs (@obbsie) reported@virginmedia getting slaughtered on 'X' re customer service. Customers have been trying for literally hours to get through. I'm approaching 30 minutes as I've just seen what my new monthly bill is & am being told that unless I install a new box, I'll be cut off. It's the same muzak over & over again.
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Jamie Summers (@JimSummersNews) reportedHi @virginmedia, cables belonging to VM have been detached and hanging dangerously from my building for several weeks. I’ve been told on four occasions an engineer will come to fix, and nothing has happened. Can you help please?
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Tre (@Liafreytre) reported@AndrewW12290183 @virginmedia They never send them. Still have old crap of theirs from years ago.
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BEST IPTV (@BestI28294) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events
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rssconsultant (@rssconsultant) reported@virginmedia your customer service agents on chat are utter crap. Taking 5 mins to reply to every response. Incompetent!
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Derek 💛NCFC💚 (@boswell_derek) reported@virginmedia I’ve been on the phone to your call centre for 70mins and still waiting for my call to be answered.Shameful customer service.
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Debzy G 🦅🐦⬛🦉 (@brummiedebz) reported@virginmedia Right, I’ve tried calling these things. None worked Which suggests it’s an app issue.
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John Bolas (@JohnBolashello) reported@virginmedia Good morning, many thanks for your help! I didn’t realise I could do that!
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Hatz (@DevilHatman) reported@virginmedia what on earth is going on? My upload speed has been dogshit since Friday/Saturday. Today along it's dropped from about 25mb/s to less than 10mb/s. All your site says is "intermittent issues in the area"... which is so regular its utterly redundant now
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H ꙩlly 🌙 (@gh0stmachinexo) reported@virginmedia shocking service, I’ve tried to contact today as my broadband has been down since last night I’ve done all the steps and there is no way to book a service call. App says no issues then I do a test and it says intermittent issues please get this fixed !!!