Virgin Media Outage Report
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Wakefield, Southwark, Windsor, Burgess Hill, Liverpool, London, Bury, Ilford, Dublin, Kettering, Slough, Luton, Tower Hamlets, Watford and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Lancaster |
Internet | |
| Wakefield |
Total Blackout | |
| Southwark |
Internet | |
| Windsor |
Wi-fi | |
| Burgess Hill |
Internet | |
| Liverpool |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle Case
(@dannicase) reported
Cannot access @DisneyPlus on any of my smart TVs or my mobile phone app through @virginmedia broadband. Checked website & saying ‘Intermittent signal’ Can anyone help?
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Tried that & the sign in link takes me to the same Skysports app page that does not work
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Yes, I have always been able to watch Skysports on my android tablet, until after the recent security update. For info, I can sign in to Skysports app via Virgin TV UK link on my mobile. Seems to be isolated to my tablet. I have unistalled & reinstalled the skysports app
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia No, not on my Android tablet as I am unable to reach the 'Virgin TV UK' sign in page. Pressing the button on the sign in page has no functionality. However, I can watch Skysports content on my laptop by normal signing in.
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Dave Patrick
(@DavexPatrick) reported
@virginmedia Email is now sorted but I still can’t log into my virgin media on my iPad I either get a blank white screen or the timing logo .. is this still an ongoing issue?
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Yes, My Virginmedia & TVGo apps are working as normal. I believe it is a broken link on the Skysports sign in page. The Virgin TV UK button to enable me to sign in does not work.
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Rhiann
(@HiyaItsRhiann) reported
@virginmedia having serious problems linking virgin media account to virgin media O2 ID account - correct email used despite it telling me it’s not and I have an email to confirm 02 account is linked to virgin account - very frustrating - please help!!
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Unfortunately I am still unable to reach the sign in page via 'virgin tv uk' button on Skysports app. I have cleared the app data/cache & even reinstalled. All to no avail.
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Chris Denton
(@dishesrdone74) reported
@virginmedia Done that. Still get into anything that requires a virgin media sign in.
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Chris Denton
(@dishesrdone74) reported
@virginmedia Yes I've tried this many times but can't get past the email verification link page which puts me back to the last Internet page I was on. So I can't sign into anything that requires a virgin media sign in. Still stuck.
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The EA 🇬🇧🏴🇺🇸🇮🇱 #FBAH
(@No_Bikers) reported
@virginmedia Thanks, there was nothing listed. However I discovered via local media there was a major outage near Dumbarton, however there was nothing on the website or app. The call centre didn't know either. Lasted most of the day. Pretty poor Comms.
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Ed Thomson
(@ThomsonEdwint) reported
@virginmedia why have you changed the way I access my account on trying to login into Virgin Media? You are asking for a second e mail address to access! I don’t have one . No other options.
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Craig Mansfield
(@CraigMansfield0) reported
@virginmedia no communication on outage in Dumbarton from virgin media directly. Outage since 12pm. What is going on
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Chris Denton
(@dishesrdone74) reported
@virginmedia my skysports app is not working. It asks me to sign in then verify my email address then won't let me in? Help please.
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Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia having completed the recent security update, I am unable to login to skysports app via the virginmedia 'button' on my android tablet as the link is not working. Any ideas?
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Linda Lou
(@Lindalou0207) reported
@virginmedia sort out your links on the new My Virgin Media and My 02, the verification email takes ages to come through and the passkey link doesn't work, an hour of my time wasted trying to verify my account.
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Amanda Beesley
(@Amanda20125308) reported
Worst customer service ever from @O2 Raised a complaint, several weeks later they tried to contact me but I was driving so they closed the complaint!!!! And all of this is due to the incompetence of the staff at the Livingston branch 😡 @virginmedia
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Audere Est Facere
(@RobRollin2) reported
@Tramzadol @virginmedia @VodafoneUK Honest i think the constant time changes are pissing me more than the actual outage! Its crazy bad!. Have you done the compo thing online? Make sure you do mate.
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Audere Est Facere
(@RobRollin2) reported
@Tramzadol @virginmedia Honest its a joke. Never had a issue with @VodafoneUK , i need to beg forgiveness and go back ASAP!!!!.
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Phil Halshaw
(@Phil0266) reported
@virginmedia Hi @virginmedia it is now over 2 days since I have been unable to login in to my virgin media account or access Sky Sports via the Sky Sports App or via internet. When will this be fixed and where is the communication explaining the fault.
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Tim Abell
(@tim_abell) reported
@virginmedia how ******** do you speak to a human at virgin media? The phone system is completely impenetrable. #CustomerDisservice
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SAYes Keith
(@Keith_965) reported
@virginmedia - email service and login still down since 1100 on 14th. Been on cable here 31 years and more than 10 with Virgin Media - hit a low point. Please resolve.
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James Arnold
(@arnie1984) reported
@virginmedia It's a joke though, we pay for a service and it doesn't even run properly. I'd love to say it's only a one off scenario, but it's happened more this year than others. I'd swap provider if I could but Sky in this area just doesn't reach the same level as you when working.
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James Arnold
(@arnie1984) reported
@virginmedia a little unhappy that my Virgin Media services have been down from around 0730 this morning and it shows it's not going to be resolved till tomorrow afternoon. My postcode is TW19 7HY. A little unhappy as we've been unable to use services we pay for due to WiFi.
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Adam Damarell
(@ExN_SKRT) reported
@virginmedia 4 times in 6 days that both broadband and Tv have been down for extended periods of time. What on earth is going on at Virgin media? Happy to take my £70+ a month, will be claiming compensation.
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Lorna Willins
(@LornieWillins) reported
@virginmedia please answer your phone I need help with my virgin media app
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Gary Mortland
(@gary_mortland) reported
@virginmedia Virgin media broadband is useless. I’ve been without service since Saturday and still not sorted🙈
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Yorkshire Sherpa
(@Farke_In_El) reported
@virginmedia I'm specifically talking about the SkySports app being down?
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🇯🇲 Big Savo 🇧🇧
(@remysosav) reported
Virgin media playing up once again lol. Cant even do my ******* course unless i burn my data. @virginmedia you lot are so absolutely ****.
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Well Fan
(@DerekMo04274549) reported
@virginmedia I urgently need help with virgin media services. Your “help” functions and automated phone lines make it impossible to speak to a human being.