Virgin Media Outage Report
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Southall, Bushey, Barking, Leyton, Birmingham, York, Romford, Dublin, Plymouth, Streatham, Nottingham, Hartlepool, Coventry and Leeds.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bushey |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lily Kiang
(@LilyByeRiver) reported
@virginmedia is there a service update for the Lewisham area?? Have very important meetings today and zero broadband/WiFi service
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Isaac WM
(@wm_isaac) reported
Spending 25 minutes tryna reach someone at @virginmedia only for them to hang up on me without saying anything 👍
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Clive Richardson
(@CliveR39) reported
@virginmedia - was promised a new Hub 2 by Technical Dept on June 26, still no sign of delivery- NOR any notification re Hub 4 availability. Living down to service levels again!!
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Andrew James Thorp
(@andrewjthorp) reported
@virginmedia I don’t think it’s you, seems to be a power issue locally
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Kim Wood
(@kimmy_88) reported
I'm furious with @virginmedia that I've just had to pay for a service I didnt use! I tried to leave in Feb but couldn't get through on the phone so sent a letter. I paid March's bill and switched providers but they took over a month to close my account then billed me for April!
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Ronak Sharma
(@sronii) reported
@virginmedia Hi, i m so frustrated. I didn't got service since 4th July (7p.m.) to until 12th July. Because there is work going on my area. And you give me compensation 1.80 p. This is **** or what??
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Luke
(@lukmruk) reported
@virginmedia @TiefenseeL Tweeted about the same issue couple of days ago. Even contacted your complaints resolution team about this issue but you have arrogance to say that it’s the first time you hear about it?? Well try listen to what we are saying then
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tashaola@yahoo.co.uk
(@tashaolayahooc1) reported
@virginmedia - On the phone for 3 hours yesterday trying to get a manager from virgin to discuss this issue they have caused. I was advised someone will call me but nothing. Now if I want to cancel I have to pay £200+even though they have still not provided me with a full service
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Mark Vicary
(@vikkers14) reported
@virginmedia once again the usual pile of s**** from you lot ..our broadband box had broken and you send a new box ..but it wasn’t the V6 box we had but a sub standard which doesn’t do 4K or record as much cos apparently you don’t have any V6 ..bet new customers get them tho
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Neil G
(@granth1974) reported
@virginmedia I tried to call support and got an automated message informing me that work was being carried out in the BR1 area to "improve your network" and that it would be done by 3pm
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khizarsohail1
(@khizarsohail16) reported
@virginmedia you guys need to train your staff for customer service and how to deal with client. Otherwise you guys will looks your clients. Very upsetting
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Customer Service
(@vmbusinesshelp) reported
@haarissheikh @virginmedia @comreg I'm sorry to hear this. There are occasions where we do get a lot of customer contact throughout the day, I understand this can be frustrating. My best advice would be to contact us as soon as you can from 8am as during this time it is usually a quieter period.
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Rosie Checksfield
(@rchecksfield) reported
@virginmedia down again, for a change 🙄🙄🙄🙄
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Hayley
(@goldstardust88) reported
@virginmedia please could I get some help? I had to move into temporary accommodation and unfortunately had to leave a lot of things in my car. My car was broken into and many personal items were stolen as well as things of no value like the virgin media hub. I’ve reported to the
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.
(@illbiteyounow) reported
@virginmedia @spirituk I understand you social media guys probably aren't technically trained but if he's got a good wired connection then he's got a wireless issue which means the status checker isn't going to yell him anything which will help or explain this.
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Laura
(@parrot_legal) reported
@virginmedia Hi, it says there's no issue. But there definitely is. Affecting a friend in the same area.
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Richard Ronnie Alex
(@thealexavery) reported
@virginmedia why does my TiVo box keep cutting out every evening (wifi not the issue) the box literally just freezes and then cuts out. Why does the App *still* not cover the hub 4? Not a very efficient roll-out of them so far. Been several months now
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Rosie Checksfield
(@rchecksfield) reported
@virginmedia You say on the site there are no known issues but since half of Twitter seem to be messaging you I'm presuming that's incorrect....
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tashaola@yahoo.co.uk
(@tashaolayahooc1) reported
I AM SO UPSET! @virginmedia have not been able to transfer my Phone and Broadband as advised. I've had to make a number of calls to Virgin and all I get is 'Sorry', we are looking into this...but nothing. 5th week now. I've been left with no home number and not a full service
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Sian Gould
(@fallenangelfun) reported
@virginmedia can u confirm a broadband and tv outage in SP1 3PN today please? Cannot get thru to anyone 😡
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Sean Curtis
(@Curtis16Sean) reported
@feargalf @virginmedia Blackrock as well, lack of information /support from virgin appalling
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.
(@illbiteyounow) reported
@dcowley19692 @virginmedia You wasted your own time by being purposely difficult and obnoxious just like an earlier interaction I saw of yours asking them to call your employer to explain theres an outage. Here's an idea, screenshot the details of it, send it to your employer and deal with things yourself.
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Oserk
(@OserkRS) reported
@virginmedia I've been on hold for 3 hours and been batted around 10 different operators trying to get my broadband sorted. An absolute joke and still no closer to getting a resolution. This is THE WORST customer service I have ever experienced.
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HowDareYou
(@HowDare22555048) reported
@virginmedia Can't get any useless than you lot. You're all pathetic and unable to provide a good service.
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Sean Curtis
(@Curtis16Sean) reported
@feargalf @virginmedia Blackrock as well, lack of information /support from Virgin is appalling.
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Fiona Murphy
(@fcemurphy) reported
@virginmedia internet is down??
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SIMON MAROULIS
(@simonmaroulis) reported
@virginmedia discusting form I'm owed a 75£ Amazon voucher for a offer you advertised and it's been ages and I've had nothing your team said they'd be in contact never did I signed under a false advertisement bad form disgusting service. Beware everyone!!
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Mick O'Dwyer
(@MickODwyer82) reported
. @virginmedia is anyone working in support today ? Internet out again in Clonmel. Been on hold for over an hour No response to whatsapp or text Same yesterday when we gave up after 90mins Complete failure to deliver the most basic service
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UFOSully
(@UFOSully) reported
@virginmedia What's the point? It's never accurate. You pull this **** every other night between 12am to 4am. Some people have to work during those hours. It was down for 3hrs last night and now I can't get through to your abysmal customer service. @CISASUK is only way I'll get money back.
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S4V4G3 P
(@Terry_Tibbs1991) reported
@virginmedia SUX, Your broadband is so hit and miss and my house isn't even that big but you can't get a decent signal upstairs on an iphone??? Terrible.