Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Watford, London, City of Westminster, Leyton, Sheffield, Mitcham, Middlesbrough, Croydon, Enfield Town, Manchester, Dublin, Bradford, Preston, Nottingham and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Watford |
Total Blackout | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Leyton |
Internet | |
| Sheffield |
Total Blackout | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NiKA TORi
(@nikamusik) reported
@virginmedia @Ofcom , how is it OK for a major broadband provider to leave a customer with zero service for 10+ days and no real answers??
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NiKA TORi
(@nikamusik) reported
@virginmedia Day 10 without broadband, @virginmedia. No fix, no explanation, no timeline. This isn’t just poor service—it’s negligence! I’m reviewing my rights under consumer law & preparing a formal complaint. How can you sell a service you clearly can’t deliver?
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Kate Sampson
(@kstvtn9nss) reported
@virginmedia I’ve just fled a DV situation and am in a refuge. I need to change my number and provider, and have no money to load it. Can u help pls?
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Kate Hendo
(@mySUPERkate) reported
@virginmedia so many internet issues in the last week! What’s going on? Your status website doesn’t show anything?!
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gazza86
(@GARyan86) reported
@virginmedia broadband has been awful for a year now and then charge me 20 pounds for someone to come out and not fix it lol. Will definitely be moving provider
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cashydablue
(@k22jbc) reported
@virginmedia are you having any issues with Netflix ? I have somebody else’s profile in a different language when I try to access my account
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Vince Tagliarini
(@vinnytag) reported
@virginmedia can someone please tell me what’s going on in EN7 area completely lost all broadband and TV services ? I’ve tried everything but not working can someone @virginmedia please let me know or update me as I work from home and is very problematic
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🛡 iconic90'sfootball 🛡
(@_90s_footyicons) reported
@virginmedia Far too regularly this happens, it is quite possibly the worst service ever but I think you know that already
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🛡 iconic90'sfootball 🛡
(@_90s_footyicons) reported
@virginmedia Any danger of getting services back up in the TS19 area, must be 5th or 6th time we've had this in the last week, absolutely terrible service but fair enough you just keep popping them prices up, already messaged ofcom about the quality of service
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🅰️♑↩️®️📧📈
(@MrAngryPantz) reported
@virginmedia Kind of missed the bit where I can’t use an ntlworld email address as my login…..
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John Summers MBCS
(@jsummers71) reported
@virginmedia Ok. Today any 3rd party DNS has failed, so forced to switch back to Virgin Media DNS. So no DNS security or privacy features (DNSSEC, DoT, DoH) because you don't support them. Rather than asking for screenshots how about telling your network team to get involved?
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Wayne
(@WaynesWorld20_) reported
@virginmedia This doesn’t help me at all I’ve had to miss a day of work already, and apparently need to miss two more with no knowledge of when this will be fixed. It also isn’t intermittent. There is no service at all.
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big kie
(@bigkie654492320) reported
@virginmedia outage reported at 12:30pm estimated to be fixed by 4:06pm repair only started at 5:00pm now estimated to be fixed after 9pm quite pathetic not being able to repair on time or keep customers updated
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Caroline
(@Carolin73725846) reported
@virginmedia my Internet is gone - killinarden area D24 since lunchtime today.. nothing on the outages checker. Is there an outage?
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Robert Smith
(@officialrobert0) reported
@virginmedia just to let you keep that i am looking at different internet and i want to cancel Because i have officially had enough i cant keep putting up with intermittent faults every month and basically it never getting fixed and lag and disconnecting
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Gaz Williams
(@Gazlfc2011) reported
@virginmedia can you confirm if there has been an outage today. My wifi has dropped off several times between 09:00 - 17:00. Wigan area
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userhasaname
(@userhasaname1) reported
@virginmedia The date for the fix has moved 2 days forward that's almost a week without broadband now...
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SarahL💚
(@SarahLooker4) reported
@FootittAnt @virginmedia @TomGaymor That's why I always add on 3 hours extra as virgin media can be awful sometimes
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Nata ✨
(@TheNatarandall) reported
@virginmedia genuinely might have some of the worst customer service in the whole of the UK. Internet completely down, called their support line only to be told "Nothing we can do, earliest we can do anything about it is Wednesday". Time to switch internet providers me thinks
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Scott
(@Smhumm) reported
Hey @virginmedia my remote's voice control isn't working and hasn't been for a few days. Tried doing an online chat but it won't connect to an agent. Can you help?
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Martin
(@BostinLad) reported
@virginmedia Thanks, check the service tool regularly, I strongly suspect the fault wasn’t cleared but showed as fixed to ensure compensation wasn’t paid out, as now we have constant intermittent loss of service with no due fix date. Time for an VM engineer to come out.
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gerardmcswiney
(@Gmcswineyyy) reported
@virginmedia There was an outage in my area it's now working .
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aquaflexboy
(@_aquaflexboy_) reported
@virginmedia do you really think im going to upgrade my package by speaking to someone in a foreign call centre with poor English and I can hardly understand.
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Kim Jones
(@Kimsfeatures) reported
@virginmedia it’s impossible to talk to a customer advisor. Instead I’m taken through options which don’t answer my question. My internet is down and I want to speak to someone about it. What number will get me through to a person
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Jason Brown
(@brownjason42) reported
@virginmedia When I signed up to Virgin 2 months ago I agreed some discounts that have not been applied so am paying more than agreed. The online chat just doesn't understand what in saying. Thanks for your help.
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Cadmus
(@Geraint_1966) reported
@virginmedia urgh gee thanks a bunch, its not as if I pointed out that service checker gives customer bugger all info as to when the service yhey pay for, will be restored.
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mick harkin
(@mickharkin68531) reported
@nikamusik @virginmedia I would expect so much more from a business broadband service
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Martin
(@BostinLad) reported
Hi @virginmedia we have no since 1620hrs 15.6.25 I’ve had 4 message as below say it’s fixed, it is not, can you please advise when it’s likely to be working? “Virgin Media Outage Update - ID: F011864961 We're pleased to tell you this issue is now fixed. Best wishes, VM team” thx
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Graham Long
(@Grahamthecabbie) reported
@virginmedia just checked my bank account and you’ve helped yourselves to £186 for no reason or at least without explanation! Going to cancel my contract and elsewhere. Disgraceful!
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Cadmus
(@Geraint_1966) reported
@virginmedia TS26 Internet down again, CCTV down, alexa down, smart home lighting down, usual "we're Sorry " crap on service status, no indication when you will fix it, what a bloody shitshow of a company.