Virgin Media Outage Report
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: City of London, Ilkeston, London, Oldbury, Hampstead, Birmingham, West Bromwich, Fleet, Batley, Swadlincote, Portsmouth, Southwark, Manchester, Blackburn and Oldham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| Ilkeston |
Total Blackout | |
| London |
Internet | |
| Oldbury |
Wi-fi | |
| Hampstead |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle Saunders
(@Danielle27xox) reported
@virginmedia For the loss of internet and the amount my family is paying for virgin media, would there be any way we would get compensated for this outage ?
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Cryptonite
(@cryptonite_01) reported
@virginmedia Now my Internet has been disconnected when the advisor clearly said they will cancel the move request until my complaint is looked at. Sort this out I work from home and require Internet
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Bill Kilvington 💙 FCODP, FRCA
(@BillKilvington) reported
@BBCTech @guardiantech Virginmedia has accidentally locked many many people out of their email accounts with a disastrous spam filter upgrade. The help forum is full of complaints with no fix in sight. This is flying under the news radar
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Jill
(@mallian6) reported
@virginmedia Still down, has been off for 2 days and fix time has changed again??
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Dylan Burke
(@Dilbonk) reported
@virginmedia Not trying to be smart here but apologising isn't fixing the problem. Why don't ya get an engineer to try and work from home with 3rd world Internet service. Can't attend zoom meetings with work over the **** service ye provided.
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Cryptonite
(@cryptonite_01) reported
@virginmedia Just spoke to an advisor who said they were supposed to cancel the move on their end but they forgot. Now I'm being told it can take upto 48 hours for my line to be connected again. I can't wait 48 hours I have work to do from home. Its an error u guys have made so sort it asap
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JimKerr (Tweets from an occupied Scotland)
(@jim_tymaloy) reported
@virginmedia at my f***** wits end with the service my elderly mother is receiving. Contacting you is beyond her capability
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Giles Cosgrove
(@giles_cosgrove) reported
@virginmedia It's fine, I went out and stayed at a friend's place, router seemed to have sorted itself out but I won't cancel the technician coming as I want to make sure it won't happen again to be on the safe side. Appreciate your time and understanding!
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stephen ormrod
(@watstorm) reported
@virginmedia No it is a billing issue
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Roxi Rahmanzadeh
(@Roxirphoto) reported
@InductiveStep @virginmedia Is yours working yet? Ours has been down since Friday in N7
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Nigel - Tech Twitch Tinkerer.
(@sniperpenguin) reported
@returnofthet @virginmedia 1. Inaist on an engineer call-out. 2. Tell them you have already rebooted 3. Grab ping / traceroute logs from your PC 4. Grab the logs from the superhub (shows link status at their end) Faulty equipment can cause trouble for a lot of homes in an area.
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Ministry Of Slam
(@MinistryOfSlam) reported
@virginmedia We’ve still got a very unstable connection.. One of your colleagues told us it would be rectified by 9:00am.. We hope we can get the issue fixed or else we won’t be able to do tonight’s show. Which will let down a lot of listeners and also cost us money. Our DM’s are open..
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Liam McGarry
(@spurs_me_on) reported
@virginmedia I’d also suggest to everyone looking for a #broadband provider that they look elsewhere as Virgin provide truly awful service. Save yourselves the pain of having to call people that cannot help you.
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soph
(@sophielarissax) reported
@virginmedia I’ve spent an hour on the online chat trying to sort out my package/bill to then be transferred to WhatsApp and I’m getting no reply back on there! Can somebody help please as I need this sorting ASAP
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Cryptonite
(@cryptonite_01) reported
@virginmedia No one has contacted me at all. Raised the complaint via phone.
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L3AF
(@ryanL3AF) reported
@virginmedia Any service issues in Stockport?
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Darren Davies
(@DarrenD38299085) reported
@SamsungTV @virginmedia Hi, my TV is not picking up my broadband. It’s picking up all other surrounding Virgin accounts but not mine. I’ve tried everything suggested online but no joy. Was working fine last week before Virgin carried out work on network. Any suggestions?
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Hol 🌸🌻
(@holly_8123) reported
@virginmedia why is your wifi so crap recently Keeps cutting out I have high school musical till watch lads
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Danielle Saunders
(@Danielle27xox) reported
@virginmedia Today at 4pm it’s been down since. 8:30 yesterday evening and we haven’t been able to watch any tv as the TiVo box cannot pick up any WiFi because of the WiFi hub isn’t working
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Lants 🍯
(@agjxcv) reported
@virginmedia any idea when the internet in the N9 area will be fixed. We work from home and can’t afford to keep having the internet randomly cut out. Been happening for 5days now. The site said someone will be out but the date keeps changing.
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Liam McGarry
(@spurs_me_on) reported
@virginmedia Can you DM me please? I asked your contact centre to ask your engineer to call me if for whatever reason they couldn’t get hold of me. They didn’t last time. I’ve called today to provide the number and can’t. Terrible processes too!!!
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Jonny Brayson
(@braysoj1) reported
from
Keighley, England
@virginmedia internet gone down bd22 6hn
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Malcolm Evison #ToryLoather #PlanetEarthLover
(@sinnaluvva) reported
Thank you @virginmedia for restoring my Internet, even though that occurred a couple of hours+ after time we were told. I still don't have any dial tone on my landline which was reported at same time! No problems are reported for this area.
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Danielle Saunders
(@Danielle27xox) reported
@virginmedia It’s still down, my wifi box is flashing green lights. But in my area there is works being done
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makeupbyemma81
(@emmaweb2006) reported
from
Dundee, Scotland
@virginmedia live Fintry dundee is A problem with the service because there’s a problem with me
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Angie B 🏴☠️🇵🇸🇮🇪
(@angiebeeb) reported
.@VirginMediaIE we start the third week of @NewstalkFM not available on Virgin Media. You’ve told me that you’re working on the issue. Has there been any progress with that work? Thank you.
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Craig
(@Craig_Gsxr) reported
@leannef55 @virginmedia @CNN Cnn have gone subscription service in UK now so you can only stream it via their website
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Cryptonite
(@cryptonite_01) reported
@virginmedia A clear error from your end and you can't expedite it. What kind of service is this What do I say to my employer about this now. R u going to compensate me for not being able to work for upto 48 hours??????
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stephen ormrod
(@watstorm) reported
@virginmedia Issue happening again, I am concerned there may be fraudulent activity on my account and I want to speak to someone quickly to understand what might be happening. Is there a number you can DM me to call?
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Liam McGarry
(@spurs_me_on) reported
@virginmedia It’s pointless using those, hence me turning to Twitter. Forget it. This is exactly what I mean by your abysmal service. Fingers crossed the engineer turns up today and actually fixes the issue.