Virgin Media Outage

Well after being a completely loyal customer to @virgin media since it's inception from ntl. It's now time to leave and stop paying extortionate prices. Paid my bills on time. Even cancelling is time consuming and having to deal with rude staff. Shocking customer service

@virginmedia No, not this time. We might have got one in the past - as I said, this has been going on for MONTHS, and we’re slowly losing the will to live. Not to mention a lot of income, plus paying for a non-existent service every month. No service at all today.

I love that @virginmedia gave me a reminder about my contract ending with them, in 23 days. You have to give them 30 days notice to leave/cancel your contract 🙃 helpful.

@virginmedia Did that & first it said no problems but re did it then it said there was a problem.. Tivo WiFi, home WiFi & broadband not working.

@virginmedia ordered virgin 1 week ago and had to make 6 phone calls since no one can give me an answer. Been cut off and memorised my account number you have a communication issue virgin #hopeitsbetterinthenext18months

@virginmedia Yes I've tried this and the light is still flashing green. I've checked the service tracker which now says no faults detected in my area but my internet and tv box still cant get online

@virginmedia Yes, they’re the ones who have taken it upon themselves to send me a WiFi pod to magically solve my completely unrelated to WiFi issue. 👍

Hey @virginmedia seems like your broadband is not working in the HA4 area & you system cannot make up it's mind.. Working/not working.. #poorservice

@virginmedia download speeds of 2mb/s in Edinburgh for 2 days. No answer from customer service apart from robot. V. disappointed.

@virginmedia The letter was requested twice and all you sent out was a memorable word reminder? You don’t listen to your customers… clearly but the amount of unhappy people trying to sort issues out with you.

@virginmedia I’ve just checked and it says there is 9 issues with the device! Trying to sign in to account via txt now

@gardner_digger @virginmedia Welcome to our world. But they only want to speak about it on here rather than get a solution. Never even sent an account email out, but trying to blame the customer- it’s a joke!

Internet had been fine for about two weeks, and now back to nonsense. Virgin Media have taken it upon themselves to send me WiFi pods to “sort the WiFi issues”. There are no WiFi issues. The issue is with the connection/local exchange (and online staff). 🙃

Virgin media down since last night sound

@virginmedia Okay you’re taking the mick now. I’m trying to sort out my account and get a fault fixed. Funny how every other company can use DMs. So your primitive approach to customers goes with the primitive service As I said I’d like a manager pls.

@virginmedia hiya. The internets down in Newport South Wales. Any idea how long it'll be for your technicians to fix it please?

@virginmedia @OfficialFPL Fix your internet I’m having to write this on 4g because it’s that bad . Upwards of 3000 ping

@virginmedia has to be the worst customer service I have ever er experienced!!! Ordered broadband on the 26th and I'm still without Internet!!!

Calling #virginmedia to cancel account, wish my luck twitter. A thread.

@virginmedia How can I stream live when the broadband goes down every day three times today it’s getting to be more than a joke

@virginmedia It would be nice if they dealt with isues, put problems right, understood English. How do I cancel my account, because your customer service is appalling. You have literally an hour to solve my issues or it is goodbye.

@virginmedia who do I contact to make a complaint against one of the contractors you have installing wiring for virgin fibre in the Glasgow area? Very unhappy with their poor workman ship!

@virginmedia Absolute shambles of service from you guys, cable repull was meant to be done on 2nd, they couldn’t, was meant to be done today, no one showed up, paying for 1 gb internet and getting less than 3rd for a month now and wasting time chasing you

@virginmedia Down again!

@virginmedia And this is the issue-it 'maybe' an exception-it either is or it isn't. Every time I speak to a member of Virgin media staff I get told something different to the last person-this is definitely a training issue for your company.

@virginmedia I haven’t even paid # my first bill yet and already I want to leave. Never have I been so confused,frustrated and ignored by a service provider 😡

@goldenfleece72 @virginmedia Like all virgin products it's great until you need customer services. We don't want thickos in India who you can't understand and only read from a script. Bring back UK call centres and UK based tech support

@virginmedia can you help in any way? the hitron router was working fine then just cut out and is now not even getting a downstream connection

@virginmedia Well the hint being in the first tweet! Typing this on data as your unreliable service keeps dropping out and has done for the last couple of months.

@virginmedia It’s incredibly frustrating as we have had four service outages in our area in a month and continuous drops in service when working. Why are there so many issues in our area?