Virgin Media Outage Report
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 05: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Cheadle, Smethwick, Hammersmith, Birmingham, London, Bradford, Newcastle upon Tyne, Hackney, Halifax, Batley, Reading, Oldham, Liverpool, Hounslow and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Cheadle |
Internet | |
| Smethwick |
Internet | |
| Hammersmith |
Internet | |
| Birmingham |
Internet | |
| London |
Internet | |
| Bradford |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MaX
(@mrbio1984) reported
@virginmedia It went down completely in October last year at the same time city fibre were ripping up our pavements, I said several times I believe they damaged something as the WiFi had been fine, come December and three engineers later I was told nothing could be done.
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FedUpFreddie
(@FedUpFreddie369) reported
@virginmedia Does this mean another Web chat? I am sick of this now, even though they admit its not working, I I still being charged, if they know its not working how can we have used the service?! This is so stressful
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olivia
(@LiviLuu) reported
@virginmedia are the worst company ever! How can I have booked internet to be installed back in December for January and constantly be pushed back! Appalling customer service!
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MaX
(@mrbio1984) reported
@virginmedia Yes they said something about a power line, then changed her mind to boosters, even though we've never had any, absolutely poor service, virgin owes me nearly £500 compensation for having no internet for nearly three months based on the £8.06 and your trying to get more out of me
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charlie stone
(@charlie81389135) reported
@virginmedia on hold for two hours, now cut off, you are appealing. I just need to close my account, can you please help?
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Mark Goodacre
(@MarkgLcfc) reported
@virginmedia called 10 days ago to negotiate better deal. Offered deal. Confirmation later was not what was agreed. Numerous calls by me to get resolved, going around in circles, promised calls back to resolve which have not happened, feel lied too. Customer service appalling
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Karl Goldstraw ⚡️
(@karlgoldstraw) reported
@virginmedia Up the prices for those out of contract and new customers. Not those that are committed to a service.
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Sagar Patil
(@Sagarmpat) reported
@virginmedia @virginmedia @resolvercouk - I was chatting with an agent on Web chat and case history says someone was trying to call me but it did not go through. Sorry to say but no one has called me yet. There is absolutely something wrong. People at Virgin Media do not want to help it seems
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Gavin Hubbard
(@GavinHub) reported
Things I hate: Having to jump through a million hoops to get a decent deal as an **existing** customer of a broadband / media supplier. Like, why constantly make people threaten to leave before you'll give them a deal similar to a new customer? Looks @virginmedia
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Blake 🏴
(@Bawlk_3) reported
@virginmedia That's just silly, if it's costing you more for infrastructure upgrades etc then stop offering the deals and cancel the price rise for your existing customers who are already paying good money.
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Henrylloyd
(@henryl622) reported
@virginmedia I have waited 12 days and in that time @SkyUK have managed to install tv in my property before yous could even fix a problem any one on virgin I would recommend to move to sky who have customer services agent who actually can do there job thank you @SkyUK
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Henrylloyd
(@henryl622) reported
@virginmedia Still had zero luck with any of virgin customer services no devices since the 12 of January was told my account was completely deactivated when I called for the 30th time yesterday but gues what they had the cheek to take £143.50 out my bank account what a disgrace of a company
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OzyMike
(@OzyMike) reported
@virginmedia Thankfully calling back it remembered I had issues so guess was put to the front of the queue as was short wait. But then told the WiFi pods due 3 weeks ago are chargeable and not being resent. Thankfully he sent the complaint for me on the phone
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Poppy Hamilton
(@poppyahamilton) reported
@virginmedia our internet has been down hours in N16. Any updates please? Thanks!
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Kelly Sanderson
(@kellyking1987) reported
@virginmedia I don’t have a virgin line??? You haven’t connected services! I’m looking at other suppliers. I’m sure @SkyUK wouldn’t treat their vulnerable customers this way.
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sparesquare
(@Quidgizzer) reported
Just been charged 200 quid by @virginmedia for having the audacity to move to a house where they don't supply Internet. I really feel like I've been scammed. Terrible service.
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His Regalness The Lord Zippy
(@Zippy_rainbow77) reported
@Ruffbinta I’m cancelling my Virgin Media broadband they are ****
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K V Dev
(@kvikdev) reported
@virginmedia Have observed this on wifi only, can’t say about wired devices. Its not black issue either. Whether we remain close or a at reasonable distance from router the internet stops working, while wifi signal is good. It happens frequently, throughout the day.
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Derrick Williams
(@Redskinblack) reported
@virginmedia Thank you for your reply. Then can you possibly explain what is the point of the text service? If it only notifies you of what you already know?
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ϟ Sophia ⚯͛ △⃒⃘
(@S0_Loo) reported
@virginmedia Yes. Why ask stupid questions ? Plus your stupid bot chat.
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Darth MadX
(@MadX82) reported
@virginmedia Advised what the issue is? Not even close
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kevin o connor
(@kevinoconnor26) reported
@virginmedia @poppyahamilton Best of luck getting this sorted We are now on day 12 of service issues Along with several neighbours always told it will be resolved today Awful service
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RunelessWonder
(@RunelessWonder) reported
@virginmedia Hi - it's been ok since last night and I just got a message saying the issue in our area was resolved. Thanks.
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Jon Charlick
(@joncharlick) reported
@vmbusiness after telling me I must upgrade to VoIP or my phone service will stop, you're now telling me that having done as asked we'll be without the number we've had for 25 years for 10-14 days. Are you serious? How would you cope if I cut your business phone line off?
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Derrick Williams
(@Redskinblack) reported
@virginmedia so to clarify, the text alert service you provide for outages is triggered by a customer ringing up to find out what is wrong with their broadband? Can I ask who thought of that ingenious system? #really #bants
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wayne
(@IM4LOSER) reported
@virginmedia how can the prices go up when 90% of us get terrible service
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ϟ Sophia ⚯͛ △⃒⃘
(@S0_Loo) reported
@virginmedia Why is it taking 3 days to end my contract ?? Your owners/directors neee to pay you guys better ! Then maybe you guys will treat the customers better.
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Gregory Edwards
(@GME1982) reported
@AndrewBober @virginmedia Nope, just bog standard poor customer service.
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UniversalNerd
(@universalnerd) reported
@virginmedia Hi, I’m still unable to login via browser. Is this not resolved?
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Poppy Hamilton
(@poppyahamilton) reported
@virginmedia Thanks for your speedy reply. We have been told it will be back on at 3pm via your service page but 8 hours without internet when we all WFH isn’t great is it?