Virgin Media Outage Report
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 27: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, London, Bury, Streatham, Manchester, Fulham, Birmingham, Nottingham, Enfield Town, West Bromwich, Oldham, Walthamstow, Tower Hamlets, Orpington and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
TV | |
| Acton |
Internet | |
| Camden Town |
Internet | |
| Dunstable |
TV | |
| Middlesbrough |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Batten
(@sarahabatten) reported
@virginmedia No still the same. The service update on the website is now saying fixed by the 19th. I’m a bit shocked that no one has actually directly contacted me given this means a total of 5 days outage!
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Mathieu Camus
(@MathieuCamus) reported
@virginmedia Nw6 1te. Now says it won't be solved until 19/12!!! Wtf?
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𝕵𝖔𝖔𝖑𝖟
(@joolz_L) reported
Can't watch anything at all so may as well go to bed. The service that Virgin Media provide is shocking. The broadband was only down the other day and my partner works from home! #virginmedia
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Tlew
(@Tlew95144480) reported
@virginmedia sham company, appalling service and speed. Signed up for 100mbps getting on average 20/25 even as low as 3mbps. I have spent over 25hrs and and several months trying resolve. It's not worth the stress and disappointment just steer clear!
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps a month for @virginmedia for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area??
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Actually not that angry
(@AngryGrantTV) reported
@virginmedia there's been an issue affecting broadband services in the B47 area for the last few days with absolutely no hint on when it'll be fixed. Are there engineers scheduled to fix soon?
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Laurinda
(@Laurind56331518) reported
@1966SJG @virginmedia Text @Daverecovery01 to fix your account immediately
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SxR | Blade Or Die
(@Bladester_) reported
@virginmedia How the hell do you expect us to pay our internet bill when your god dam payment gateway is ALWAYS DOWN!! Please fix your servers or your app... It's ****
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Elmarie Hahn💙
(@elmah69) reported
from
Ilford, England
@virginmedia someone on your 0800 number told us to ring back at 9pm, said she would be there till 10pm. Tried to call at 9 pm no one there. Disgusting customer service.
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sandeepbhatia
(@OmarNW6) reported
@virginmedia Staggeringly bad from Virgin Media, since Wednesday broadband has been down. No one you call has any information beyond the ever shifting fix estimate (now next Monday lunch). These are meaningless. I’ve now spent 60 pounds on extra mobile data, which VM must repay
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Paul Cooper
(@cryptOOsmart) reported
@virginmedia @richardbranson @LutzSchueler I feel sad enough! And now I’m forced to watch the grim news, we are on our way to the depths of hell. All I want is my service that I pay good money for,
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Humy Zaman
(@humy8) reported
@virginmedia please fix the #broadband area fault in London E8
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Paul Cooper
(@cryptOOsmart) reported
@virginmedia @richardbranson @LutzSchueler I now have one channel on my TV. ITV! Not even the HD version. Almost 5 weeks no WiFi and limited TV. Now only one channel. Absolutely Piss Poor. You can send a plane of sorts to the moon, but you can’t sort my WiFi and TV service. But you’re ok.
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Sir Paul Malarkey OBE, CBE 🇺🇦⚔️
(@PaulMalarkey2) reported
@virginmedia Think I’ll need a direct link. There are numerous other UX issues they should consider. Compared to the previous version the current box feels like it is an amateur build. Doubt they’ll have the courage to engage directly.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?
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Nunquam Dormio
(@NunquamD) reported
@virginmedia Yes. And apparently you aren’t going to fix it until 10:00 tomorrow.
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Andrea Scott
(@andylouscott) reported
@virginmedia I’d like to confirm cancellation - I’ve given up and gone with another provider! I’ve experienced 3 hang ups today having explained my situation many times. Is there an email or address I can write to please?
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anne christie
(@liz30538) reported
@virginmedia I know I will once again have to change my password It was working fine until about a week ago I now can’t login Been told everything about my account is fine so why is it now not working it’s meand changing password on VM and outlook Fed up doing this
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James T Kelly
(@realjtk) reported
@virginmedia Think I need a new router. Internet isn’t working properly on WiFi but your tests show there’s no connection issues. I’ve done everything including a factory reset and it’s still not working. I rely on the Internet for my work, so I need it sorting ASAP.
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Nunquam Dormio
(@NunquamD) reported
@virginmedia how can your service in south London possibly have dropped out again this week?? That’s three evenings out of five by my count. Some of us need broadband to work.
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Elmarie Hahn💙
(@elmah69) reported
from
Ilford, England
@LutzSchueler @virginmedia worst customer service ever. Orders changed without notification and unable to make contact with a human to discuss problem.
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Simon
(@theSOWilliams) reported
@virginmedia @EggsyGLC Piss poor, If you were a podcast you'd be the @DemonSeedPod. Doo doo doo you ************! #windscreenonacar
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Susan Waterhouse
(@WadsocSusan) reported
@virginmedia For the record it wasn't just my house offline for 48 hours and the automated telephone message saying that engineers were fixing it by 4pm, 8pm etc was clearly inaccurate. Not sure what I am actually paying for anymore....other than an over priced, poorly maintained service
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Victoria
(@Victori41679911) reported
@virginmedia we are the victims of fraud from within Virgin. We have contacted your staff 6+ times to resolve this & still we await a reply. We’ve cancelled bank cards to protect ourselves as you clearly have no intention of resolving it. Please help!
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Emma Collier
(@collier_ems) reported
@virginmedia And we've been a customer for over 8 years and it's absolutely shocking the service we are currently receiving! Perhaps you can get someone from your complaints department to contact us because getting through to them is impossible!
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lisa
(@lisa58529198) reported
@virginmedia trouble with broadband and can’t seem to get any help.
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Esther Beadle
(@estherbeadle) reported
@virginmedia You don’t need my help to get it addressed and I think it’s pretty shocking VM keeps asking. Someone in VM needs to do their job and revise how reported bereavements are dealt with instead of asking actual bereaved people who have their own jobs to do it for them.
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Cassie Compton
(@CassiCompton) reported
@virginmedia our WiFi has been down for 2 days now? Restarted numerous times still not working?
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olivia thurbon
(@oliviathurbon) reported
@virginmedia why is my download speed so slow? Has been for over a week!!
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Nikhita Chulani
(@NChulani) reported
@virginmedia it’s been three and a half days with zero wifi, tv or phone. No one has seen a single engineer attempt to fix the problems and we’re just consistently given failed times for a fix. Any actual plans to do anything? Again attempts are allegedly only happening tomorrow.