Is Virgin Media having an outage?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (68.11%)
  • ▪ Phone (11.26%)
  • ▪ TV (8.40%)
  • ▪ E-mail (7.95%)
  • ▪ Total Blackout (4.27%)

Virgin Media Comments

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Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • colinarthur70
    colin m40 (@colinarthur70) reported

    @virginmedia broadband down for 3 days, problems planned until 27/12 not acceptable.

  • Levvy13
    Lev (@Levvy13) reported

    @virginmedia Why you advertise broadband so fast yet I can’t use it? Also provide a service to the uk with staff who hardly speak or understand english?

  • 1stumurphy
    Stuart Murphy (@1stumurphy) reported

    Absolutely shocked at the service from @vmbusiness, Ofcom complaint written and after 12 weeks of limited to no service with disgusting customer service and support I shall be heading back to @bt_uk - I would urge everybody to steer clear - they don’t give a shit!

  • Emsie180
    Mrs Emma Marsh (@Emsie180) reported

    @virginmedia Thank you for sorting out it the problem a lot quicker than predicted but I haven't had any texts even though I signed up for the text alerts ?

  • DwainAhmed
    Dwain Ahmed (@DwainAhmed) reported

    @virginmedia are you having problems with your internet in Ilford - IG1 area. My internet in not working. I've called your tech support and they had no idea and booked me an engineer for TUESDAY.....1.5 days without internet??!?!?!

  • LadySueMagoo
    Sue Magoo (@LadySueMagoo) reported

    @virginmedia I have not been receiving all my text messages over a number of weeks now. There doesn't seem to be any pattern to it. Its most obvious when trying to perform text verification. I NEVER receive these and other messages it's not that they are just delivered late

  • Wardner75
    Wardner75 (@Wardner75) reported

    @virginmedia Instead of spending money on advertising, why not fix the slow speeds in the RG2 area. CLOWNS

  • johnzareh
    z.john (@johnzareh) reported

    @markpink @virginmedia It has been one week now, they keep moving the goal post. Keep detecting the problem engineer is fixing it then back to the beginning. Absolute joke.

  • beth_wallace8
    Beth Wallace (@beth_wallace8) reported

    Anyone else’s @virginmedia wifi not working?

  • hattersgirl88
    Nicola (@hattersgirl88) reported

    @virginmedia WiFi dropping every 30 mins or so. Your team say that lots of other people are having the same problem in the area, but don’t know what the issue is. Meanwhile I am paying for a substandard service.

  • Benfish1986
    Ben Fish (@Benfish1986) reported

    @virginmedia 2 firesticks an an iPhone connected to the wifi network

  • Benfish1986
    Ben Fish (@Benfish1986) reported

    @virginmedia The hub is downstairs where it had been the last 3years ever since this upgrade the signal from the router is dismal unless your sat on top of it. Had to purchase a wifi extended to get any sort of coverage upstairs. Still speeds are poor at best

  • el_fosteer
    Josh Foster (@el_fosteer) reported

    If my internet continues to be this crap I'm straight up going to blame virgin media for failing my exams...

  • jakeberger
    Jake Berger (@jakeberger) reported from London, England

    @virginmedia They said everything would now be working properly. I also used your automated test / fix service, but connection has been inconsistent

  • InfernalMonsoon
    Jamie Corrigan (@InfernalMonsoon) reported

    @virginmedia And now it's gone back down to below 1mb per second and has stayed there for an hour straight. It's literally unusable after several more restarts, my patience is wearing insanely thin right now, it should not be running this slow whatsoever.

  • KudzaiMak
    Kudzai (@KudzaiMak) reported

    @virginmedia GAH. No matter what I do, every time I try and watch sky sports on my registered device using virgin login it says device limit reached. Been going on for months. HELP!

  • tomwatkinsphoto
    Tom Watkins (@tomwatkinsphoto) reported

    @virginmedia Yes, full wifi signal. It's not my end, it's yours. Please investigate asap.

  • RobSnoow
    Robsnow (@RobSnoow) reported

    @HarleyFinley @virginmedia Oh, well that sucks!

  • DontRipUsOff
    Mr (@DontRipUsOff) reported

    @virginmedia Please can someone help get my Mum's home phone working?! An engineer was booked for today but never arrived. She works full time and my father is disabled and unable to deal with the engineer if they came. It's complicated!! Help please!!

  • RobSnoow
    Robsnow (@RobSnoow) reported

    @HarleyFinley @virginmedia And thats, bad ?

  • is__raph
    isabella (@is__raph) reported

    My WiFi has been down for 3 hours and I’ve got an exam on Wednesday that I’m trying to revise !!!!!! @virginmedia

  • ByAndyWalker
    Andy Walker (@ByAndyWalker) reported

    @virginmedia Website says no issues - but it's still happening. On a daily basis.

  • ajheyworth
    A (@ajheyworth) reported

    @virginmedia 2nd time I've had SNR issues and you've needed to send an engineer out since neighbour came online with you. Why is your router telling me? Can it not tell you...and you sort it without me calling? #getitsorted

  • danmackers
    Danny McKeown (@danmackers) reported

    @virginmedia how do I go about getting money back for my NFL game pass that I've not been able to watch for the 6th week in a row because my 200 internet is unusably slow? We can figure out Xbox Live, PSN, Netflix and Now TV later, I'd hate to cause work for anybody

  • nmz1
    Namrah Maryam Zaheer (@nmz1) reported

    @virginmedia why is n wifi not working? The same as yesterday had intermittent internet signal all day

  • Kerry777
    Kerry (@Kerry777) reported

    Virgin Media not working again! What a surprise!

  • Real_Biggers
    Mark Bignell (@Real_Biggers) reported

    I do really REALLY try hard not to swear on Twitter. This weekend @orange_france are driving me to the edge of the precipice. You never, EVER reply to Tweets (why have an account?) and your service is worse than Vodafone, Virgin Media and o2 to the power 3

  • Ruthhendry7
    Ruth x (@Ruthhendry7) reported

    @virginmedia No wifi again!!! Already done the service test no issues apparently. What else can I do here?

  • MevsEFC
    Matt Evans (@MevsEFC) reported

    Been on the phone, you’ve run tests and diagnosed no issues. Why is my broadband STILL not working then? Useless @virginmedia

  • anitamorrison13
    anita morrison (@anitamorrison13) reported

    @virginmedia No further update and still not working?

  • digialchem
    「ふたばAlchemist」 (@digialchem) reported

    And to top this off, Virgin Media were supposed to call me this week about a quote for fibre They never bloody did

  • JamieJordanson
    Jamie Jordan (@JamieJordanson) reported

    @richardbranson @virginmedia @virginmobile60 please sort out your services! Cancelled months ago due to issues and you still charge? #Fuming #thieves

  • IanMillin2
    Ian Millin (@IanMillin2) reported

    @virginmedia Why do so many of your media cabinets have cables hanging out and the doors broken can’t be good

  • rainbowmixer
    rainbowmixer (@rainbowmixer) reported

    @AKMA @virginmedia Now service status shows one known problem. Estimated fix tonight at 23:40

  • cycleoptic
    cycleoptic (@cycleoptic) reported

    @virginmedia @m155usauk why doesn’t @virginmedia know whether a major fault has been fixed or not! ime know one knows anything when the paid for service goes wrong.

  • EatsAndLifts
    Andrew Clinton (@EatsAndLifts) reported

    @SkySports @virginmedia Trying to watch Sky sports and movies through downloaded apps, it says 'User does not have the necessary role to perform this action'. No answer on your websites. Help please.

  • EllieSuthers
    EllieSuthers (@EllieSuthers) reported

    @virginmedia Just spoken to 4 departments about this. Choose the answer. Yours: only on iPad and iPhone: Cservices: yes but you have to pay for upgrade: Technical: No and an indecipherable answer from Upgrades. WTF?

  • raquel76
    Rachel Kilburn (@raquel76) reported

    @virginmedia Hi the ondemand and catch up service still isn’t working. It is getting on for a week now that I haven’t been able to use the full service I am paying for!

  • jennika28
    Jennifer Brown (@jennika28) reported

    @virginmedia Yeah that never helped. Still says issue with our box yet we’ve reset it again. The blue symbols are flashing at times!?!

  • michaelbean13
    michael bean (@michaelbean13) reported

    @virginmedia why have you throttled my internet speed to 30mbs im paying for 200 and i normally get 120. The past few days have been tested to bang on 30mbs. Im giing to trading stabdards as i feel this a breach of our contract. Beeb on hold for 55mins,, top customer service

  • SFC_Debs
    Debbie (@SFC_Debs) reported

    @virginmedia I have checked your online fault page, and it says our area has a fault and due to be fixed by 19th Dec. Are you telling me my WiFi is gonna be down for another 2 days?

  • sheilacarton1oo
    sheilacarton (@sheilacarton1oo) reported

    @virginmedia 5 months of problems. Engineer says V6 box will fix it , installs it but doesn't check problem in area. No internet so can't download.

  • cloudsoup
    David Jones (@cloudsoup) reported

    @virginmedia your call centre appallingly rude

  • JordFro
    Jordan Lavender (@JordFro) reported

    @virginmedia is their a issue in birmingham atm?

  • cloudsoup
    David Jones (@cloudsoup) reported

    @virginmedia [email protected] service down again. 2nd time today -at least there's a service status notification this time. Est fix past midnight. Poor service. Will look elsewhere.

  • RuledYou
    Rule (@RuledYou) reported

    @virginmedia Well i reset my router and the wifi light went away, so dont need help anymore.

  • PLaraZK
    Priya L Z Khindria (@PLaraZK) reported

    @virginmedia is a total joke. Internet been down all day no known issues in area and nothing after running tests. Help me I need WiFi

  • AmyNatasha
    Amy Natasha (@AmyNatasha) reported

    @virginmedia is bullshit. Don’t get it. Like don’t even bother. We have paid well over £100 for a service we haven’t been able to use yet. I’m actually raging.

  • SFC_Debs
    Debbie (@SFC_Debs) reported

    @virginmedia is VM down in CV37 area? Had nonexistent WiFi today

  • devinator97
    Devin D Hasselquist (@devinator97) reported

    @SWDbigworm @SkyUK @virginmedia I broke down and spent 60 quid for @OfficialPDC live as I live in the USA and don't have any other way to see the darts.

  • sciguy16
    David (@sciguy16) reported

    @virginmedia On that subject, if IPv6 does eventually happen I hope you will support reverse DNS delegation

  • robcatt
    Rob Catterson (@robcatt) reported

    @virginmedia Any update. Still can't sign in, so can't set up recordings.

  • jongeos
    Jonny S. (@jongeos) reported

    @virginmedia recently had virgin media installed. Trying to watch skysports via mobile app. Virgin TV go sends me to sky sports app, sky sports app doesn't let me log in and sends me to sky go app. How does this service work because it's incredibly difficult to use?

  • FeelitWorking
    aka James Bond (@FeelitWorking) reported

    @PedroStephano @antisocial_eng Then the problem is companies like @virginmedia that only allow 10 characters or others that only allow letters. Even UK Gov WiFi uses three short words from 3 set lists! So you could end up guessing it. I like different and long non-dictionary passwords.

  • BradleyTaylor86
    Bradley Taylor (@BradleyTaylor86) reported

    And there it goes again @virginmedia getting him to cancel it when he comes back. Been nothing but trouble since we moved in, I shouldn’t have to reset it everyday just to run my business!!!

  • Rossatron1986
    Ross March (@Rossatron1986) reported

    @cooksarahcook @virginmedia It doesn’t say there are any problems but internet not working in CF5. Can you be more helpful @virginmedia ?

  • rainbowmixer
    rainbowmixer (@rainbowmixer) reported

    @AKMA @virginmedia It's been down for about 3hrs for us.

  • Frazer_LD
    Frazer Lloyd-Davies (@Frazer_LD) reported from Redruth, England

    Wondering whether @richardbranson has ever returned Virgin Media equipment. Gave them my new address more than fives times & just now a nice guy called Ben had to cancel a £120 fine I had been given for their inability to record said address. Let's hope Ben is a bit more able.

  • AKMA
    A K M Adam (@AKMA) reported

    @rainbowmixer @virginmedia @virgin media reports no issue, but outward connection has dropped twice. Just came on — for now.

  • Skinnerr17
    Skinner (@Skinnerr17) reported

    @Hqrreh @virginmedia Bad streamer

  • MrAshleyMason
    Ashley Mason (@MrAshleyMason) reported

    @richardbranson Don't suppose you're aware of the issue affecting tens of thousands of @virginmedia customers after the network migrated to its own back office? Self employed and uncontactable because of technical incompetence... don't want to, but might have to sue for losses...

  • owenwarren
    Owen Warren (@owenwarren) reported

    @virginmedia Back talking to the Id*&Ts at Customer distraction. Just tryimg to get a cap on a data device, another impossibility?

  • iamsobitta
    Jonny 2 step (@iamsobitta) reported


  • TeessideMonk
    David Jukes (@TeessideMonk) reported

    @virginmedia Thanks I’ll pass this on to him. This is a new TiVo box though, he upgraded it due to issues with his older box

  • iamsobitta
    Jonny 2 step (@iamsobitta) reported

    Virgin Media deserves to be known as the worst provider of broadband, with the worst customer service, ran by fucking idiots, owned by an exploiting wanker #virginmedia

  • grangeend
    big burn (@grangeend) reported

    @virginmedia @NetflixUK Got two boxes that make continuous noises have volume on load to dim the bumping noise phones virgin they hang up on you after being passed to difficult people not happy at all

  • iamsobitta
    Jonny 2 step (@iamsobitta) reported

    Why should I have to struggle to make sense of your useless Indian call centre staff who can barely understand me yet offer nothing but scripted bullshit answers and then hang up when they run out of "answers" ??? #virginmedia

  • Laurajayne8
    Laura Jayne Vaughan (@Laurajayne8) reported

    @virginmedia hi, my router is showing two green flashing arrows and I have no wifi. Can someone help

  • LackHayleylack
    Hayley Lack (@LackHayleylack) reported

    What's up with not having ELF anywhere on @virginmedia think it's time to swap to SKY. Let down by virgin again!!

  • rainbowmixer
    rainbowmixer (@rainbowmixer) reported

    @AKMA @virginmedia Also in E. Oxford. No known issues found but there is one. Switched to modem mode, switched back to hub mode, re-set modem. Wifi connection fine, no internet connectivity at all.

  • iamsobitta
    Jonny 2 step (@iamsobitta) reported

    @virginmedia @dm0n That is an utter lie, your Indian call centres are not run by IT technicians. They are CSM with light training in common problems running from a script.

  • VKBarbie
    J. Parsons 🎀 (@VKBarbie) reported

    @virginmedia £20 admin charge, but will give me a discount because I have no service on my bill? Honestly isn't good enough

  • iamsobitta
    Jonny 2 step (@iamsobitta) reported

    ANOTHER day of unusable internet... 1300ms latency and I'm being charged over £50 a month for this shit? Richard Branson, I hope you choke on your millions you thieving horrible bastard! Fucking Twitter reps have no clue about anything, don't bother trying #virginmedia

  • IslingtonRsdnt
    Islington Resident (@IslingtonRsdnt) reported

    @virginmedia Then please help us resolve this issue. After a week of no services to go downstairs and see the issue clearly unaddressed is incredibly frustrating. I’d understand it if we were somewhere remote but this is central London!!

  • pablodiablo1976
    pablodiablo (@pablodiablo1976) reported

    @virginmedia yes.they told me it was a sim issue in the end.received the new sim.same problem and still being taken through the same steps as i type here

  • gailemma
    Gail Dolbear (@gailemma) reported

    @virginmedia @TOWIE_ITVBe_ @ITVBe @RealJamesArgent @missgemcollins If you are from virgin media surely you should sort this out.... I can't be the only virgin media customer that is seeing this.... I can't see that a phone call from me will change anything

  • iainscho
    iain schofield (@iainscho) reported

    @virginmedia The last two times I called one told me there was a problem in my stea( which wasn’t listed anywhere) and it would be fixed in 48 hours and the next had no records of that conversation and said it must be my router that was the problem. I feel they are just saying stuff.

  • AceBlaggard
    Paul (@AceBlaggard) reported

    @MCY1X @newshaven @virginmedia If it's part of the public highway then contact the council tomorrow, they can issue reinstatement notices if required.

  • Sayotamtak
    SarahT (@Sayotamtak) reported

    @virginmedia My mum has subscribed to the Priority Fault Repair Service and needs more help than she is getting...who should I contact?

  • natruth10
    Natalie Miller (@natruth10) reported

    @virginmedia It's funny how the online help is only available to new customers????? Disgusting service once again from @virginmedia