Is Virgin Media having an outage?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (58.10%)
  • Wi-fi (14.53%)
  • TV (8.76%)
  • Phone (7.08%)
  • E-mail (6.68%)
  • Total Blackout (4.84%)

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • lisa_jayne_b Lisa Britton (@lisa_jayne_b) reported

    @virginmedia How about I just cancel my DD - that will make you jump around a bit.

  • alicespake Alice 💫 (@alicespake) reported

    @virginmedia our hub isn't connecting to internet, help page is just saying check cables and reset but it hasn't made a difference and I work from home 😭

  • J_onathon Jonathon🐝 (@J_onathon) reported

    @SkyUK Seen your recent “VIP” adds re long-time customers, I was with you for over 14 years prior to going to Virgin Media,and paying you fortunes over the years for the privilege ,you made me a derisory offer AFTER I’d signed up too.Never again.

  • J_onathon Jonathon🐝 (@J_onathon) reported

    @SkyUK Seen your recent “VIP” adds re long-time customers, I was with you for over 14 years prior to going to Virgin Media, you made a derisory offer AFTER I’d signed up to them.Never again.

  • liam_ward60 liam ward60 (@liam_ward60) reported

    @VirginMediaIE Never with the terrible virgin media

  • liveindetail James (@liveindetail) reported

    My @virginmedia TV service is all garbled up this morning. Please don't rush to fix it, I don't want to see all the channels of misery and tat

  • onestafc northern sweden loyal (@onestafc) reported

    @BRX1B3AR @virginmedia Virgin media are ******* terrible. Miss selling packages that are not available in the area you live than wanted over £300 to stop that package!

  • ckonchesky konchie (@ckonchesky) reported

    Virgin media your service and customer care are disgusting my mum if 80 has now had no phone for 3 days and is housebound

  • Cyberwo1ff Just a Jake ❄️ (@Cyberwo1ff) reported

    @karagh_jane Yaaaa virgin media are crap. They were when we had them. I was just trying to offer suggestions c: sorry I'm no much use!

  • notSlenderMum RockMummy (@notSlenderMum) reported

    Almost 3 months later dear @virginmedia still not refunded...you sent your engineer to come fix the problem but I still haven’t got the refund you promised

  • infernorulez Shahbaz Chohan (@infernorulez) reported

    @virginmedia my internet has gone down once again. B13 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • lauras_pen Laura’s Pen (@lauras_pen) reported

    @virginmedia No, it just caused huge confusion because when I changed it online and it said this will update your login email and we'll also use it to contact you I didn't expect that I had to ring up and change it if I also wished my security question "what is your email" to match the one

  • JJGiardinaPhoto JohnJGiardinaPhoto (@JJGiardinaPhoto) reported

    @virginmedia, we’re paying attention. Please answer your customer.

  • gary_colvin Gary Colvin (@gary_colvin) reported

    @virginmedia I'm adding up every minute my virgin media worst work this year and sending the results to @Ofcom And @TSScot

  • MrsHollands Karen Hollands (@MrsHollands) reported

    @virginmedia An engineer is calling on Saturday. However I can assure you once we move we will never use your service again. It’s been terrible for the last few years but becoming more but more expensive. The internet will drop out halfway through purchased films,not fit for purpose

  • Ronie2001 Ronie Gill (@Ronie2001) reported

    @virginmedia I have no internet or tv in area 22. When I checked online it says there are no problems in this area.

  • AaronCawley81 Aaron Cawley (@AaronCawley81) reported

    @ItsGillen Virgin media for broadband can't fault them. Tesco on the mobile, a bit meh but not the worst

  • jamesthedog2001 James (@jamesthedog2001) reported

    @virginmedia TV and broadband back up now, landline still down.

  • megancassells Megan Cassells 🖤 (@megancassells) reported

    @NinjaWigga @virginmedia Down for that

  • KeriLatham Our Kez (@KeriLatham) reported

    So we pay £90+ for @virginmedia yet for over a week now we have had problems with a jumpy tv! #redic #sortitout #cancel

  • darvorsuker1 kelvinosei (@darvorsuker1) reported

    @virginmedia Come on! How long is this issue with broadband going to last ffs

  • hasmancan18 Hasan (@hasmancan18) reported

    @GoonerLee123 @virginmedia I have SKY I had EE was bad, sky never had a problem

  • jamesthedog2001 James (@jamesthedog2001) reported

    Yay @virginmedia, our TV, Internet AND landline has just gone down.

  • rich20101982 To Suceed You Must Push Yourself (@rich20101982) reported

    @virginmedia Lost signal RM9 area TV and internet

  • dan_mcdo dan mcdonagh (@dan_mcdo) reported

    @virginmedia the WiFi has slowed down and drops out periodically, and the box wont connect to the internet & has problems showing recordings

  • georgina87 Georgina Chase (@georgina87) reported

    @virginmedia Area 22 in Dagenham. Internet went down about 10pm. Tried resetting box multiple times but still no connection. I can see I’m not the only one in this area with this problem as well. Service status says no problems. You might want to update that...

  • EarthwormQuinn Brian Quinn (@EarthwormQuinn) reported

    @virginmedia Did all that and now on 4G for internet whilst paying you a fortune every month, what a joke, hardware is so so bad

  • davejohno15 David Johnson (@davejohno15) reported

    @virginmedia The green light is flashing, which the tech team told me it shouldn’t be. Then told me it’s all fine. The sky q box won’t work because of it. Had the same issue in the past

  • Kaiprescod1 Kai prescod (@Kaiprescod1) reported

    @loopylindseywaf @Gillyt10 @SkyUK @virginmedia Don't go to virgin the servers is always down

  • Jakcosi Jak (@Jakcosi) reported

    **** you @virginmedia fix the cunting internet

  • AmericanMeow Richie 🌴 🥥 (@AmericanMeow) reported

    @lisa_sandland @virginmedia Oh dear! Never good!! I live in South Shields... The forgotten town for Virgin Media... No 350 Broadband, an aging regularly breaking down network. (Although it's been better since the maintenance late last year). But I must admit that BT Openreach is worse

  • Poppy_Hilton Poppy Hilton (@Poppy_Hilton) reported

    @virginmedia On the account it says no reported issues, we’ve called you 5 times and you’ve done nothing as a result, just being falsely promised for it to be fixed tomorrow at 3pm, exactly the same you’re saying to my neighbours! Are you gonna pay for my whole families extra data charges 🤣

  • richupton1970 Richard Upton (@richupton1970) reported from Sawbridgeworth, England

    @virginmedia I try to connect via the V6 to be told that Network Cable is unplugged - when it is plugged, although green light isn’t flashing

  • SCA_jewellery SCA Jewellery (@SCA_jewellery) reported

    @virginmedia internet and tv down in RM8 area. Website test says equipment may be turned off. Its not.

  • Kaiprescod1 Kai prescod (@Kaiprescod1) reported

    @Traceyelizaxox @darvorsuker1 @virginmedia It's down in Dagenham I'm done with Virginmedia

  • ChisdealHD [EXPG]ChisdealHD_YT (@ChisdealHD) reported

    plus sky never do that like you lot do anyways they keep speed like normal is. so go and look up North Shields Connection Speed and ******* turbo that shit right now for hall year no adjust peed or you ******* own me more then £200 get renew wifi ISP to Sky or virgin media

  • Traceyelizaxox traceeliza (@Traceyelizaxox) reported

    Virgin media down in Dagenham again 😒 shitty service

  • richupton1970 Richard Upton (@richupton1970) reported

    @virginmedia No problem - the error I am seeing is C133 and no Broadband issues in my CM21 0 area according to your website

  • kurtmorgan82 Kurt Morgan (@kurtmorgan82) reported

    @virginmedia why as an active customer for 10+ years you do not have no intrest in discussing renewal of contract and retaining a Customer. All response i get is call "150" but then u wait 20+ mins to speak to someone and then someone disconnects my call...

  • BigSmokeFamily TheBigSmokeFamily (@BigSmokeFamily) reported

    @virginmedia Well done for outsourcing all your operation. Bet you saved a packet. Shame everyone hates you now and you lost the trust of your customers.. I guess virgin is more about customer acquisition than retention. Don’t bother responding as you don’t actually care about your customers

  • MasterRav Ravs (@MasterRav) reported

    @virginmedia It still does the same thing. I checked a Virgin Media outage map and it seems to be a widespread issue. Please fix this. I keep getting disconnected during work, thanks.

  • kevkjservacc Kev Christy (@kevkjservacc) reported

    @virginmedia It was very long (over 1 hour), and my situation was described as unusual. It seems the issue might be resolved but I will hold my breath, considering I thought that the first 2 times!

  • BigSmokeFamily TheBigSmokeFamily (@BigSmokeFamily) reported

    @virginmedia I spent the last 7 months in a Kafka novel with you. Confirmed by so many people you have the worst customer service in the land (or in India that is). I’ve made over 100 calls to you and you are still unable to solve a basic issue. Give me back my 40 hrs wasted!

  • Perrym27 Pel Meekings✌ (@Perrym27) reported

    I'm a virgin media customer for the last 10 years but now wanna get a sky Q package, full works package, what deals have you got at the omens @SkyUK

  • BrunetteBlogg Becca ⚯͛ (@BrunetteBlogg) reported

    @virginmedia Irrelevant. Still won’t get service will I.

  • BigSmokeFamily TheBigSmokeFamily (@BigSmokeFamily) reported

    @virginmedia I mistakenly signed a contract with you thinking you’re a proper company. I spent the last 7 months in a Kafka novel with you. Confirmed by Saturday many people you have th worst customer service in the land (or in India that is)

  • lettingscentre1 TLC Management (@lettingscentre1) reported

    @virginmedia No. Never even had that suggested, I presume due to the costs.

  • LetsPlayTom -Tom- (@LetsPlayTom) reported

    @MasonDaBear @virginmedia Aghh, Virgins internet is so bad it probably wouldn't hold the North Pole anyway 😂

  • Johnybig32 Jonathan “The Moderator” Nuno Santo 🐺 ⚽️ (@Johnybig32) reported

    @virginmedia Yes. No issues. Apparently. Yet none of my home security devices are working because the internet keeps going down and I have to keep restarting it.

  • BrunetteBlogg Becca ⚯͛ (@BrunetteBlogg) reported

    @virginmedia I have asked to place a complaint but was never given a reference. I just want it fixing I need service.

  • rlaing1969 Rachel Laing (@rlaing1969) reported

    @virginmedia What a complete waste of time finally got a person the only thing achieved was finding out that I'm not likely to have services until 28th if I'm lucky. My problem is small so not a priority. Over 20 years custom but I am now going to sky.

  • Johnybig32 Jonathan “The Moderator” Nuno Santo 🐺 ⚽️ (@Johnybig32) reported

    @virginmedia No. It’s just your uselessness. Never stays connected for 24hours. It’s ridiculous.

  • EMMA44983495 EMMA (@EMMA44983495) reported

    @EmmaxCatherinex @virginmedia I am experiencing problems in Dudley

  • lettingscentre1 TLC Management (@lettingscentre1) reported

    @virginmedia Reset the router.....pointless. Sick of the crap service. I'll be leaving this month and getting a provider that works

  • XLaurenGould ♥Lauren™ (@XLaurenGould) reported

    @hayuhelps I have virgin media subscription but when I try to renew its saying the code is invalid please help

  • XLaurenGould ♥Lauren™ (@XLaurenGould) reported

    @virginmedia hayu subscription needs renewing but code is invalid please help

  • BrunetteBlogg Becca ⚯͛ (@BrunetteBlogg) reported

    @virginmedia Had it fitted on Saturday and still not activated yet. Two engineer visits and copious phone calls were still being robbed off with ‘it’s a network error’ despite your website stating there are no issues in the area. Absolute joke and beyond unwilling to help.

  • shibley72 Simon Bland (@shibley72) reported

    @virginmedia I did! Apparently my account has never been cancelled despite your customer services team ringing me in November asking me why I’d cancelled!!! I’ve had enough of this for one day, hopefully your team will call me tomorrow, as collections have also gone home lol

  • SalimBhayat Salim Bhayat (@SalimBhayat) reported

    @virginmedia Engineers came today the saga continues! Could be another week plus until I’m back on. Terrible news as zero internet. A family of 5 data being used rapidly on mobile phones!

  • kirsty_ames Kirsty Ames (@kirsty_ames) reported

    @virginmedia No known issues.