Is Virgin Media having an outage?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.35%)
  • Wi-fi (16.91%)
  • TV (8.65%)
  • E-mail (7.67%)
  • Phone (5.20%)
  • Total Blackout (4.21%)

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • TazGupta
    Tarun Gupta (@TazGupta) reported

    @virginmedia @punkbiznitch BT is really good. No problems since joining after leaving Virgin

  • itsyogirlsab
    sab (@itsyogirlsab) reported

    You actually owe me data! Like so much! @virginmedia your Internet is terrible! I might not be with your phone network but you owe me one massively

  • Fatanton1
    Fatanton (@Fatanton1) reported

    @virginmedia Virgin internet down again what a joke and a waste of money

  • PeterD56
    Peter (@PeterD56) reported

    @Jenko90_ @virginmedia Apparently people around the country are experiencing dropouts or minimal service.

  • The_Miss_Jones
    Rebecca Jones (@The_Miss_Jones) reported

    I have never ever had such poor communication with a company trying to rectify THIER mistake @virginmedia . Transferred to 4 people during the hr waiting to speak to someone to find out no one ‘understood’ what the problem was. Shocking

  • alrichards
    Alex Richards (@alrichards) reported

    @EmmaLouRoscoe @virginmedia Pay for a connection with an SLA (hint: you'll be paying a **** ton more to look at your unimportant cat pictures) and then you can worry about compensation.

  • moldovia
    István Vilmos (@moldovia) reported

    @virginmedia @DestinyTheGame gave Virgin Media and Virgin Mobile notice that I am quoting today best thing that I've done in a long time cause it has no idea about how to treat loyal customers except hike their bills up.

  • _castleinthesky
    Matthew Hall (@_castleinthesky) reported

    @RosaIera @virginmedia Working for me (though has been down twice in last few months). Last few outages seemed to be related to a DDoS I believe

  • ManAviation1107
    Adam Nadeem (@ManAviation1107) reported

    @RosaIera @virginmedia I never mentioned compensation, as you put in your public tweet, I am just saying that it isn’t acceptable, this isn’t the first time the WiFi has died, it’s getting ridiculous!

  • RosaIera
    𝒋. ♡ (@RosaIera) reported

    @ManAviation1107 @virginmedia All the affected customers from multiple service providers can only wait for an update. Slating Virgin would only make sense if it was a Virgin customer issue and not a country issue.

  • TsentoTV
    🧘🏻‍♂️Tim🏹 (@TsentoTV) reported

    @RosaIera @virginmedia It’s been like this for months it’s not just tonight, we had a hedge removed out front and the landscaping company dug up the wire by accident. Virgin refuse to replace it or even help us fix the problem.

  • RosaIera
    𝒋. ♡ (@RosaIera) reported

    @TsentoTV @virginmedia If you check downdetector bt, Sky, Virgin, and pretty much all ISP are affected. The issue is above Virgin they can only wait like all other ISP for updates on a fix.

  • RosaIera
    𝒋. ♡ (@RosaIera) reported

    @EmmaLouRoscoe @virginmedia All ISP’s are affected if you check down detector at the moment so the issue isn’t just with Virgin. If the issue is out of their hands they cannot be in control of it and therefore not liable to compensate.

  • xBirchh
    - (@xBirchh) reported

    @KyleLeese17 @virginmedia I had the exact same problem. Was 1-1 I passed back to my gk sped up just for me to know I past it into the post and luckily went out for a corner ffs 😭

  • prso1872
    colin moffat (@prso1872) reported

    @virginmedia my wi-fi has been playing up for the last 4/5 days,comes on goes off again REPEAT! checked ghe service status and keeps saying we apologise for inconvenience as some services are not available!i txt my phone number for updates and yet to receive a txt!!!

  • RosaIera
    𝒋. ♡ (@RosaIera) reported

    @ManAviation1107 @virginmedia If you check downdetector you’ll also see almost every other ISP is affected so it’s not Virgin specific but a much bigger issue.

  • RosaIera
    𝒋. ♡ (@RosaIera) reported

    Apparently @virginmedia is down for most of the UK tonight and there are still people taking it extremely personally that they deserve the Earth in compensation. 😂🙄

  • Luke_major
    Luke Major (@Luke_major) reported

    @virginmedia bad internet again, I swear this is the third/fourth time this week! Beyond annoying now. #Virginmedia #London #Fixmyinternet

  • ManAviation1107
    Adam Nadeem (@ManAviation1107) reported

    Definitely would NOT recommend @virginmedia broadband! Spend more time offline than I do online! And no support given! Complete waste of money, look elsewhere for reliable broadband! My whole house is currently connected to my phone’s personal hotspot! This is unacceptable!

  • RobbieNashh
    RobbieNashh (@RobbieNashh) reported

    @RiotMapleNectar @KateyAnthony Fix the connection between virgin media and your servers, even though it’s virgin media’s fault, you could atleast get in contact with them, the input lag has been bad for the past two years it’s unplayable

  • PaulineR59
    Pauline Richards (@PaulineR59) reported

    Appalling customer service from @virginmedia this evening!

  • undeleted
    expletive undeleted (@undeleted) reported

    @darbomusic @virginmedia It's terrible every night. These ******* people shouldn't have access to the internet

  • skunkplush
    Skunkplush (@skunkplush) reported

    @GodlessSmeghead One tip is to physically connect your PC to the router. Also, I have never had this trouble with Virgin Media.

  • Hollykatejones
    Holly Jones (@Hollykatejones) reported

    @davidjonesrhos @virginmedia I cannot think of a worst boss

  • darbomusic
    💙 DARBO 💙 (@darbomusic) reported

    The internet is terrible tonight 🙄@virginmedia

  • aaronw169
    Aaron Williams (@aaronw169) reported

    @virginmedia internet still not getting passed 0.5mb/s. What is going on....you were supposed to fix the issue 12 hours ago...

  • BDorsett_02
    Ben Dorsett (@BDorsett_02) reported

    @Virgin_Victoria @virginmedia Guess that tweet was nothing but destructive because now it's down to 1mb. Thank you @virginmedia glad to know you value your customers! 👍👍

  • PriyaRaja263
    Priya 🦁🦁🦁 (@PriyaRaja263) reported

    Still not fixed! It was supposed to fixed by 8pm but it's still not working! @virginmedia could I at least get the courtesy of a reply!

  • Bigkahuna4444
    BIG (@Bigkahuna4444) reported

    VirginMedia live chat “Sorry our services are temporarily unavailable “. 😡 ah **** it I’m done Gonna have to wait until Monday ffs

  • JPearson96
    Jamie Pearson (@JPearson96) reported

    I just want to watch #NXTTakeOver 😢 **** you @virginmedia

  • youknowit0609
    quidonneuncoup (@youknowit0609) reported

    and yet again on demand not working on @virginmedia and to think they have again just raised the cost!!

  • BBCiPlayer
    BBC iPlayer (@BBCiPlayer) reported

    @ryhopewood Sorry to hear this is happening on iPlayer on Virgin Media. If it's still an issue, try rebooting the box, and also check for firmware/system updates. If it keeps happening, please get back to us. It may also be worth speaking to Virgin Support as they should be able to help.

  • Nwidobie
    Kanam (@Nwidobie) reported

    @virginmedia just wondering if you’ll be reimbursing all of your customers for all of these outages. We’re essentially paying for a service that we’re not receiving

  • NR123XYZ
    NR123XYZ (@NR123XYZ) reported

    @knightjleon @virginmedia May as well flick it off now. They won't do anything. Useless outfit who's outsourced their network management to a bunch of clowns.

  • ianh0lmes
    Ian Holmes (@ianh0lmes) reported

    @sallyschu @virginmedia Might be national, same issue in Manchester with same fix time

  • perfectpatc
    patsy ann (@perfectpatc) reported

    @virginmedia It's obvs that time of night again picture quality is crap and stream has stopped again

  • elscond_x
    Elle (@elscond_x) reported

    @virginmedia Please can you advise how we can contact the highest possible person regarding the appalling service "kumar" from your call centre has just provided

  • weejh1
    weejh (@weejh1) reported

    Hiya @virginmedia . Been 14 hours now with no WiFi/broadband. Even by your ******* terrible standards this is pretty shocking lads.

  • charithc85
    Charith Cabraal (@charithc85) reported

    @premierinn @virginmedia Not really. @virginmedia twitter told me to call their tech support, who told me wifi would be down all night and to email them for a refund. In reply to my email they told me to call their tech support. Joined up customer service it is not. Still waiting for an answer.

  • bear1875
    Jordan Fulwell (@bear1875) reported

    @virginmedia why is my internet not working, I have important internet things to do !!!

  • KEH11A
    K (@KEH11A) reported

    @virginmedia I can’t get through to them because the robot insists that engineers are working on it. My call out appointment for Monday has been cancelled. I am losing faith and will be looking to switch. I am not held in to a contract. Your service has become too unreliable lately.

  • Disco_84
    David Wilkin (@Disco_84) reported

    Shitty @virginmedia WiFi down AGAIN, not really surprising anymore, I’ll pay for a shift service no problem.... not!

  • Jenko90_
    Caroline (@Jenko90_) reported from Redditch, England

    Wanted to stream but @virginmedia issues in my area 😭 Back tomorrow xoxo

  • keithshines5
    Keith Hollingworth (@keithshines5) reported

    Over three days with no Internet and no real communication updates either . Absolutely rubbish service from @virginmedia

  • kmstyle25
    Kyung Min Kim (@kmstyle25) reported

    Virgin Media is shit. Everything in the UK is shit. #virginmedia #ukisshit

  • EricStoller
    Eric Stoller (@EricStoller) reported from Dartford, England

    Back on the phone with @VirginMedia...have made two formal complaints, talked to a supervisor, and am now on the line with "customer service." CS rep tried to upsell me on their business broadband service and told me I would get better service/compensation with that plan. WTF.

  • DBNemesis
    Darren Broderick (@DBNemesis) reported

    @Dark_Angel_Arus @virginmedia I've never known Virgin Media to be anything other than useless followed by rude. I won't go near them with a barge pole.

  • FarnworthG
    Anita farnworth (@FarnworthG) reported

    @kevbn17 @virginmedia @TomMockridgeVM What an absolute disgrace this company are. They have such a bad name. I wouldn’t touch them with a barge pole. Maybe get in touch with a reporter from a daily newspaper.... I’m sure they would love to hear about your experience with this company. Name and shame👍.

  • UnavoidHuman
    Unavoidably Human (@UnavoidHuman) reported

    Getting sick and tired of @virginmedia and their shitty wifi. Has been going offline randomly for the past 2 days. Get it seen tae you absolute fucknuggets....people rely on your service. Absolute joke.

  • KEH11A
    K (@KEH11A) reported

    @havinalaughru @virginmedia Don’t bother with Virgin. They won’t bother with you. Internet service is crap. No telly or WiFi since Friday. Not going to be fixed till Monday. Appalling.

  • urbana_fox
    Urbana Fox 🦊 (@urbana_fox) reported from Manchester, England

    Right @virginmedia now you have a deadline, fix my internet dagnamit!

  • JamieRichards98
    Jamie (@JamieRichards98) reported

    @virginmedia how do you fix double nat detected & i cant do anything

  • EricStoller
    Eric Stoller (@EricStoller) reported from Kingston upon Thames, England

    Well, looks like we are going to be without broadband service for 72 hours! @VirginMedia, @richardbranson, @Virgin et al. Your phone support has been terrible and I can't believe that your infrastructure is this bad. It's unacceptable as a customer to pay for such shoddy service.

  • urbana_fox
    Urbana Fox 🦊 (@urbana_fox) reported from Manchester, England

    Damn! Come on @virginmedia fix the internet I’m missing good stuff!

  • James58516551
    James (@James58516551) reported

    @suedickins61 @virginmedia @SkyMediaUK @TalkTalk Just left @SkyUK I would not recommend at all. Nothing but problems.

  • urbana_fox
    Urbana Fox 🦊 (@urbana_fox) reported from Manchester, England

    @Games4Kickz Damn! Come on @virginmedia fix the internet I’m missing good stuff!

  • KEH11A
    K (@KEH11A) reported

    @Sarah_Pilsbury @virginmedia That’s shocking. What a horrible company this is.

  • UKHumanWizards
    Rick Southwood (@UKHumanWizards) reported

    @virginmedia LR, No...still unresolved, still a shambles and still no further forward. I’ve now raised a formal complaint and expect this to be sorted. RS

  • rajrahman
    Raj Rahman (@rajrahman) reported

    @virginmedia your a joke VM. No internet for 2 days and the status update gets extended every time it gets close to the stated fix time. I’m unable to work from home. It was a mistake to signup with you. Will be moving as soon as it’s over. Sutton SM2 5

  • KEH11A
    K (@KEH11A) reported

    @R_Bennett @virginmedia Yes ours has been down since yesterday. They keep saying it will be fixed by a certain time and then postpone it. Rubbish.