Virgin Media Outage Report
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 14: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Ilford, Worthing, Manchester, Brierley Hill, Sutton in Ashfield, Sunderland, Dudley, Burnley, Oldham, Swindon, Chatham, Glasgow, Wigan and London.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Ilford |
Internet | |
| Worthing |
TV | |
| Manchester |
Wi-fi | |
| Brierley Hill |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Whiley
(@fergalcat2) reported
@virginmedia Hi Virgin, can you give me an address to write to cancel a tv/phone contract please? Phone & online help aren't suitable options.
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ʀᴏʙᴇʀᴛ
(@ROBERT_24__) reported
@virginmedia I noticed you just ignored the part about knocking off part of my bill for lack of service? So my bill will be paid when I decide I can be bothered or I might just go to @SkyUK their just as bad but this is shocking people need Internet right now as always vm are a let down.
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Tom Burke
(@tomwburke) reported
@virginmedia I have been rebooting hub and going through those elements. When I called I was told it was an issue in my area but no updates as yet.
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Gary Connor
(@connor_gary) reported
from
Dullatur, Scotland
@virginmedia @MartinSLewis I am trying to cancel my contract due to price hike. Contact number unavailable and up to 4 hour wait on chat. Plenty operators available when you cold call customers. Please sort out phone and chat response
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Danni
(@Dannidan) reported
@virginmedia I’ve checked and their signal is apparently fine
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iBLaCKOuTz xX 🇬🇧 #nVn
(@DannnFTW) reported
@KrisLuckPhoto @virginmedia I brought a gaming router and used my virgin router as a modem and still the same issues👎
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Josie Knight
(@josie_charlie) reported
@virginmedia Today, yesterday, the day before. We spent 4 hours on Sunday trying to speak to someone. 5 hours on hold for the tech chat service. We then tested to see how quick you respond if we want to sign up as a new customer and we were answered within minutes! What can we do???
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Josie Knight
(@josie_charlie) reported
@virginmedia @VirginMediaCorp @VirginMediaNews I hate to tweet you all so negatively, however - we have been told we will have no internet until 26th Feb. We managed to get through to someone on the phone & as soon as we said we wanted to cancel because we NEED internet we got...
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Stef
(@steflehmann) reported
@virginmedia No, the issue is that our service was accidentally disconnected. We are waiting for it to be reconnected but it’s taking a long time, and we all work from home
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ella
(@idolgcfs) reported
my ******* wifi has been off for 5 hours i had to buy my own **** YOU VIRGIN MEDIA
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BenHurst
(@BenHurst) reported
@virginmedia Yeah but I literally signed up four weeks before after a torturous process to get the price down by exactly the amount you raised it by
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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Hiral Bhanushali
(@hiral2014) reported
@virginmedia There is a serious lack of leadership in fixing the issues. I am sorry to include @richardbranson in this message. There has been a zero support from the team and they are blaming me because they cannot get things right.
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Raymond🇬🇧🎉
(@Raymond80730582) reported
@EnglandDavey @virginmedia @LozzaFox Cancel your contract
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Josie Knight
(@josie_charlie) reported
@virginmedia We have honestly tried every way to speak to someone and as soon as we mention we’re not happy/want to cancel it gets cut off! We have been on hold for over an hour trying to speak to someone, again! We really need to speak to someone! Please help!
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andrea felton
(@feltors) reported
@virginmedia why does my internet cut out every night between 12am and 1am
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Wendy
(@Wendyclairex) reported
@ROBERT_24__ @virginmedia ok. do you ever think maybe because of this pandemic its been hard to get through to them or why they haven't replied. Like many companies I am sure they have been very busy & with everyone on phones internet calling texting etc I am sure you arent the only one with a problem
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Anthony
(@Anthony37421837) reported
@virginmedia No I rang a 2nd time waited 1 hr 3 mins and as soon as the call connected it was hung up prob because it was 9.50 and there shift finished at 10 I have registered a complaint as I am feed up trying to get this resolved from August
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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iBLaCKOuTz xX 🇬🇧 #nVn
(@DannnFTW) reported
@JustaQuad @virginmedia Im thinking of changing to BT mate. Never had so much stress over an internet provider in my life
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Josie Knight
(@josie_charlie) reported
@virginmedia @VirginMediaCorp @VirginMediaNews ... cut off! This is absolutely horrendous. We were told you’ve known about the outage since November. We signed up in December so you knew we would have no internet when we signed up! We are so so disappointed 🤬🤬🤬🤬
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Ja'ime
(@JamieAnthony_) reported
@virginmedia your customer service department are disgusting, rude and so unprofessional. Now you wonder why people switch to Sky.
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(@lapioche___) reported
@norsnay @virginmedia Give hyperoptic a go, same speeds as virgin but never had issues
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Richard #FBPE
(@Richard8urton) reported
Recently fitted @virginmedia Ultimate Oomph @virginmedia & described house to sales person who assured me it'd work throughout house. But weak signal & zero wifi in study - tried all reset etc options & now directed to "upgrade" to Ultimate Oomph to get boosters at £11 pm extra!
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Stef
(@steflehmann) reported
@virginmedia Hi there, I’m afraid not. We were told on Saturday that our internet would be back on Sunday, but it’s still not back. I would appreciate any help!
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clare
(@Clareyb1402) reported
@virginmedia Now been waiting on a reply for 3 days, I have now switched to @bt_uk so need to cancel with you ASAP. Still can’t get through on either live chat or phone line.
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Mara
(@Mararo77) reported
@virginmedia can you give more info about the issues in the Surbiton area? Last time it took 2 weeks to fix the issues?!?
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inspire.
(@OGinspir3) reported
@DannnFTW @virginmedia I have the same issue with SKY, sometimes I just sit there and feel like they intentionally screw you. ******* well annoying