Virgin Media Outage

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

March 21: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (58.98%)
  • Wi-fi (13.84%)
  • Phone (8.37%)
  • TV (8.05%)
  • E-mail (6.00%)
  • Total Blackout (4.78%)

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • _furuya25 furuya25 (@_furuya25) reported

    @virginmedia needs to fix their shit tbh Wifi has been dropping in and out non-stop for a couple off days now. 🙃

  • markjamesx1983 Mark james (@markjamesx1983) reported

    @virginmedia Lol not if the naughty kids do it. Il show them how to bring virgin down in Slough

  • altoniansaint Geoff White (@altoniansaint) reported

    @SailorGirl30 @virginmedia We have another provider at the moment but would love to change due to some previous issues but @virginmedia isn't available and I get the same "keep Checking the website" response! 😔

  • lukeearle414 Luke Earle (@lukeearle414) reported

    @IGN That could be a problem for people not on @virginmedia 😅

  • whcallum Callum (@whcallum) reported

    @virginmedia @Mus_b1905 So glad I read this before choosing them, jesus christ its poor customer service to say the least.

  • nudgosaur Nudgellie (@nudgosaur) reported

    @virginmedia I've already wasted hours on Virgin customer service being insulted recently so wasn't SUPER keen to on my birthday Was hoping you'd just delete the old account and free up the email address

  • krishan_chohan Krishan Chohan (@krishan_chohan) reported

    @virginmedia Well if you had called me when you should have maybe the issue would have been sorted.

  • Nigelnigel9 Nigel (@Nigelnigel9) reported

    @virginmedia simply appalling customer service 45 minutes 4 times through security and no resolution. Neither customer device nor technical teams even have knowledge of HD Ultra. Refusal to connect a supervisor or take a formal complaint when requested. All passive aggressive

  • juststepsways Dom (Just Step Sideways) #FBPE (@juststepsways) reported

    Over 30 mins trying to get through to someone at @virginmedia to discuss cancelling or extending my broadband. Customer service as bad as ever then.

  • jtb6619 John Smith (@jtb6619) reported

    @virginmedia Surely if I need a complaint reference number I should be provided with 1 , I shouldn't need to ask. Seems like I am doing everything whilst your Resolutions Team are doing nothing. #Useless #SameOldStory #NoResolutions

  • xCharlieConroyx Charlotte Conroy (@xCharlieConroyx) reported

    @virginmedia please please can you sort your WiFi services out!! I can’t use the WiFi in my own home it never connects!! 🤬🤬🤬

  • SajjP Sajj P (@SajjP) reported

    @virginmedia Can someone PLEASE contact me. I am treated with poor and distasteful behaviour and I am being mocked by your team.

  • Staceyjroberts Stacey Roberts (@Staceyjroberts) reported

    @virginmedia It’s Virgin Media (broadband, phone and TV). I have already submitted my complaint. I’m very angry about the lack of service but until today I had no problems!

  • Cuxpz James (@Cuxpz) reported

    please fix my internet @virginmedia my children are starving because i cannot work online

  • xarr496 bluemist (@xarr496) reported

    @virginmedia Still pretty bad, but it's getting better

  • frangz Francisco González (@frangz) reported

    @virginmedia It is for my broadband. I’m not in contact with the original person. He’s left many years ago before I moved into this flat. Never met him and have no contact details. Now your account transfer form already allows for this case. I’ve completed it and sent it, but no response yet

  • tanyamurphy15 tanya murphy (@tanyamurphy15) reported

    Is anyone else’s WiFi and landline down with virgin media

  • DeltaForceHere DeltaForceHere (@DeltaForceHere) reported

    @virginmedia hmmm guess what- i raised a formal complaint 4 weeks ago and no one came back to me

  • ShaunBrimson Shaun Brimson (@ShaunBrimson) reported

    @virginmedia It’s funny how your phone service people tell me the issue in my area is fixed and I will need an engineer to visit, but the engineer leaves a note saying the area still has an outage!

  • SamanthaPierce_ Samantha Pierce (@SamanthaPierce_) reported

    @virginmedia CRAP! I am moving home & they told me i'd keep the same package with upgraded 200mb internet and when I checked the new contract they had downgraded other parts! Third phone call today to them and they have the cheek to ask me to recommend people to them! JOKE

  • Uncle_Nige Nige (@Uncle_Nige) reported

    @virginmedia But my data is still there. And my account has reactivated AGAIN and shows on my credit report. Bear in mind, VM WROTE to me to confirm the issue had been resolved.

  • davefrost Dave Frost (@davefrost) reported

    My real network speed is currently 118.85 down 4.52 up, I'm paying @virginmedia for 200 down 12 up #contention

  • SashaSeddon Sasha Seddon (@SashaSeddon) reported

    @samjb2297 @kanecrescente @virginmedia @SkyUK @bt_uk I used to have sky, but I’m on a dry spell atm so thought Virgin was best suited for me. Bad move I’m a ******* at heart and I should have backed myself.

  • SashaSeddon Sasha Seddon (@SashaSeddon) reported

    @kanecrescente @virginmedia @SkyUK @bt_uk On hold atm trying to cancel my package. *****

  • samjb2297 Sam (@samjb2297) reported

    @SashaSeddon @kanecrescente @virginmedia My mate was on live chat today for an hour, worst company

  • SashaSeddon Sasha Seddon (@SashaSeddon) reported

    @kanecrescente @virginmedia Was on live chat for over an hour today, worst company around

  • sparkytwentytwo Mark McCullagh (@sparkytwentytwo) reported

    @virginmedia Hi VM. Can you advise if there are any localised broadband issues in G64 3DE area. Been advised there is by your colleagues but I can't see this on service status page. DM me if you wish to take my query offline.

  • MeeyaMCR Meeya (@MeeyaMCR) reported

    @virginmedia Yes I have on the customer services number. No resolve. Just patronised about the process which has not been followed and a letter still not received. And being told that you can do what you want on a public highway! Great customer service. Deffo sticking to Sky

  • ACheeke Alison Weaving (@ACheeke) reported from Merthyr Tydfil, Wales

    @virginmedia The network is down between 11 and 4 30 for the past 3 days between them times I am unable to dial out

  • AndyBreakfast Andy Mac's Sunday Breakfast Show (@AndyBreakfast) reported

    Why is @virginmedia so bad! We had Broadband installed in February and we still cannot use it😰Their customers services are shit

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported

    @virginmedia Thank you just wish there was a connection between an area problem and your customer services system as they new nothing and such a waste of my time speaking to them.

  • sandra_actress Ginger Sandra, actress (@sandra_actress) reported

    @leipperm @virginmedia @Ofcom that is also the issue with having to call - no written proof. I barely use the phone tbh, as I have issues hearing, but that was part of the deal. (and I'd use it to find my mobile phone ;) ) And they do not offer chat option or email one.

  • Uncle_Nige Nige (@Uncle_Nige) reported

    @virginmedia @mhunterphoto Don't do it! VM are an awful company. In my experience, they will never let you leave either! AVOID!

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Great well this happened a few weeks ago too so be good to not lose my service again.

  • ConcreteJoe1 Concretejoe1 (@ConcreteJoe1) reported

    @virginmedia None reported on your website Appears to be the usual poor speeds with your broadband. I’ve logged a call for a service engineer to visit. In the meantime I have quotes from your competitors

  • NICHICDABIJA NICHI C. DABIJA (@NICHICDABIJA) reported

    Virgin Media sucks!!!😬😬 Charged me over £30 disconnection fee for terminating my contract with them after few years. We had a contract for a year only. Definitely won’t recommend them!!!

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    Hey @virginmedia for once my www is working but my phone isn't and I can't call to get fixed. #help

  • alijbax1 Alison Baxter (@alijbax1) reported

    @virginmedia This article seems to be predominantly about speed. I’m not saying it’s slow, I’m saying it’s intermittent.

  • Dog_in_a_hat Wayne™ (@Dog_in_a_hat) reported from Leicestershire, England

    Well thanks to a combine effort of @GoZwift @virginmedia & @wahoofitness my evenings ride was pity shit... knew I should have gone outside!

  • kanecrescente 🐐 (@kanecrescente) reported

    All I want to do when I get home on a Thursday evening is watch the darts, but no, @virginmedia decide to be awful and decide not to work. Shambles of a company

  • biggcvr123 gary (@biggcvr123) reported

    @virginmedia hi i was on the phone earlier with one of your colleagues to fix a problem. Now the problem was fixed and my phone went dead. Not a problem then I received a voicemail were the agent in question asked me to call back. He referred to me as a *****

  • _marwal M (@_marwal) reported

    @virginmedia - service status fine - hub firmware up to date - restarted hub - reset hub to factory settings - tried Ethernet cable - disconnected all devices apart from my iPhone. Getting less than a 10th of what I pay for consistently even after trying all of that.

  • thgori Gabriele Gori (@thgori) reported

    @richardbranson your Virgin Media team has the worse customer service in the industry. I have been a client for 10 years, I think it’s time to change. Awful. Just awful #badcustomerservice #virginfiasco #TimeForChange #needaphoneline

  • gm6016 Gareth Morgan (@gm6016) reported

    @virginmedia Just checked my postcode and nothing to say its a service issue there. Double-headed arrow just flashing green non-stop and won't resolve by turning off and on again etc.

  • _x_Caroline_x_ Caroline (@_x_Caroline_x_) reported

    @virginmedia It's regarding an internet issue that's been going on for a month now.

  • jtb6619 John Smith (@jtb6619) reported

    @virginmedia Have now submitted a second follow up complaint. Will see what happens next #WorstCustomerServiceEver

  • cReDRaTeD peter murphy (@cReDRaTeD) reported

    @virginmedia Done all that multiple times what are you going to do cause I’m paying for a service that your clearly not providing me

  • ianheydon Dino Hyena (@ianheydon) reported

    @virginmedia No known issues according to your site. I called your helpline last night and they said there was a major tech issue, got a text earlier saying it was resolved, but your phoneline still saying tech issues. Major mixed messages. And I’ve tried turning off and on a lot.

  • samwhite15 Sam Maryan (@samwhite15) reported

    @virginmedia Home service !!!

  • markjamesx1983 Mark james (@markjamesx1983) reported

    @virginmedia Don't be stupid I'm an electronic engineer and turned down a job with both virgin and openreach. Now if i wanted to could play with your exchange box and cause you big problems or show the street kids how todo do it. I migh even open the hub 3 and bypass the encoder

  • alijbax1 Alison Baxter (@alijbax1) reported

    @virginmedia Yes, both. The TiVo boxes tell me the network cable is unplugged by it can’t be because no one has touched it between it working, not working and then working again. PC which is hardwired looses connection as do all phones on the WiFi.

  • davefrost Dave Frost (@davefrost) reported

    My real network speed is currently 13.81 down 9.88 up, I'm paying @virginmedia for 200 down 12 up #contention

  • PrincessJuno21 Kay (@PrincessJuno21) reported

    @virginmedia poor customer service. No response from my complaint 10 days ago other than a survey about how u dealt with complaint. No response from my reply to that either #virginmedia

  • Tricky2Step Timothy Davies (@Tricky2Step) reported

    @virginmedia Had a call from yr complaints team earlier, offered me a solution which I accepted, officer advised just need to speak to another team, the call was then transferred to this team, the new officer then did a 180 on what was agreed, great complaints procedure. Not.

  • fleeceylauren Lauren Mallon (@fleeceylauren) reported

    @agooner2 @virginmedia @richardbranson He must be a shit employer- otherwise Sean would be embarrassed at the terrible job he’s doing.

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.

  • KirstyCooke1 Kirsty Cooke (@KirstyCooke1) reported

    @virginmedia No sorry I meant there are no outages so this is a specific issue with my box. Still a red base light and no internet.

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests

  • walshi01 Declan (@walshi01) reported from Ealing, England

    @virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.

  • RsKieran Kieran (@RsKieran) reported

    Great, they do planned maintenance today in my area to upgrade the services. I received a letter saying services should be back to normal at 5pm. Still not online so I called customer services and they now need to send a technician... pathetic @virginmedia