Virgin Media Outage

GARGH! @vmbusiness Speeds all over the place. Online support too busy Contact us form requires Account number that you never gave me Registration for online account services is not accepting keyword / passcode combinations but won't say what it wants. FFS - get a grip

@TomMockridgeVM Having Internet issues for the last few weeks. Spent hours on the phone with @virginmedia Today was a new low. Your Broadband Advisor said that I have a Wifi Black Spot 12 centimeters from my Router to the Google Home. Can someone with IT Knowledge Help Me!

@virginmedia Yes. And to your CEO. All I want is for you to go away. Read the disgusting writeups your getting. WAKE UP AND SMELL THE COFFEE. your service is terrible. As I said before, please do not take any of this personaly. Have a great day

@virginmedia hi, I can’t get onto live chat! Any help please!

@virginmedia I phone and advise on issues and they run tests and resets, Boost signals and advise I wait 2-3 days for the tech team to sort it there end, Nothing has changes ever! every time and I’m sick of it, I’m off to sky

when you work from home need the Internet & it’s being updated until 3pm thanks for the heads up @virginmedia (yes said with huge sarcasm) - hoping the update actually means the connection isn’t as shockingly awful as it usually is in this area

@virginmedia You need to provide a reliable service at a reasonable price without penalising customers for their loyalty. You are currently failing on all three counts.

@virginmedia We are tired of trying to get through. We would cancel but that's too hard to do as we are repeatedly cut off.

@virginmedia So we need to cancel our mobile phone insurance as we haven't had the phone with you guys 4 months, but trying to talk to someone who can help is becoming infuriating. Our TV package has been messed up resulting in over charges and switching our upstairs box off.

@virginmedia I never had a password I haven’t registered for **** all!! I gave him my email and phone number and he left me some leaflets!

Well @virginmedia Internet down again, apparently its my equipment not connected this time, you'll take the monthly payment though.

@virginmedia Eurosport1 looks like its fixed. Eurosport2/ITV1/SkyOne/SkySpNews still showing the same problem.

@virginmedia I don't need any assistance thanks. You've just answered your email and text, I dropped it off at @CollectPlus on 20/09/19 so you might receive it by 04/10/19. If you have any problems please contact @CollectPlus

@virginmedia No problem, sent it on this morning!

@virginmedia It’s asking for a password and as I’ve said I can’t sit on the phone for hours please cancel this ASAP!!!

@Virgin_Victoria @AlzResearchUK @SamuelLJackson @virginmedia The power of social media. So even though we did all of this yesterday to no avail, following my tweet, Virgin is now sending someone round to my mum (thanks). Fingers crossed it goes well. Next problem - design a dementia friendly TV remote control @richardbranson

@2405_rina @virginmedia @SkyUK @richardbranson Sky are just as bad. My Internet keeps dropping you're on the phone for hours and no help really. And 12 hours to have Internet access is a joke!!

@TheNewCharlieB @virginmedia @SkyUK @richardbranson My issue is still going! And no explanation just meaningless apologies. This is the last straw for me with them!

@virginmedia I spent literally 42 min on the phone, speaking with four different people to "find" an option. Clearly for Virgin it's more important to get an equipment worth £40 back than accepting their own mistakes and face the fact that this issue was their own fault.

@virginmedia I’ve raised it with the support team and await a resolution.

@virginmedia Nope customer support is bad I call I get put through to India or Pakistan or somewhere in Newcastle

@Creative_DAZ @virginmedia @sxritii Same issue here. New customer and everything apart from Instagram works.

@virginmedia I don’t have an hour to sit and hold on the phone or be on online chat, a guy came to my house yesterday about virgin. I never agreed to getting it now he’s getting me installed and sent me a bill for nearly £200 I want this cancelled

@virginmedia My issue isn't the increase in bill (I understand inflation etc makes it inevitable). What I'm pissed about is the fact I pay for 300Mbps and on a bi weekly basis this will drop to around 20Mpbs for several days. Customer service has been useless, and always refused an engineer

@HarisonTheMaker @virginmedia @SkyUK @richardbranson It’s ridiculous how they make you pay so much and up the monthly payments to give you a shit service! @richardbranson hope you’re enjoying your day whilst your customers are livid! 😡

I’m used to high stress environments. I’m calm. I can make decisions under pressure. But communicating with @TalkTalk over the past few weeks has got me seething! It’s about to be 4 weeks and still no WiFi. Worst customer experience EVER. 🚫 @virginmedia @Plusnet @SkyUK

@virginmedia Yes it's been on and off so iv stopped paying for bad service and and it's worked fine since iv stopped paying so you tell me you bot

@virginmedia Send an engineer out to fix and move my router upstairs also I pay to much

@virginmedia These issues are ongoing and cost considerable time and extra expense. Whenever I call the 0345 454 1111 number it’s an automated response, then after holding to speak to someone it’s “ our teams are a little busy” then nothing ! Very very poor. Please can someone ring me.

@virginmedia Thanks for the reply...the nice man on the end of the phone did call back and even arranged for a technician to come to my house this week. That's all I can ask for, it's just been a lot of my life on hold to get a small problem sorted.

@virginmedia @libertyglobal @TomMockridgeVM Yes. For the last 2 months Nuisance calls from VM after my wife told them not to call. Also installation staff was v rude to my wife and I when asked why they was intruding and taking photos of our property. They were surveying for next door

@virginmedia This is rubbish been over 12 hours with out service I hope I get some form of credit on my account can

@virginmedia I have no account. I had an account number and then when you cancelled without telling me because of address issues all account data was deleted. I don't have time to explain the his over and over to the entire workforce of Virgin Media. Please contact Ren from that number

@virginmedia No letters received, called yesterday to request update and still no offer arranged disconnection. Was called by your customer service team last night and could not understand a word that was spoken.

@virginmedia No doubt you would have tried selling us a new iPhone 11 contract. However if you knew anything you know as you use the EE signal that it hardly works in this area. You tried selling us a phone contract when we signed up for TV, BB etc, we told you then EE didn't

@virginmedia Yes we have done several reboots since it went down Sunday afternoon

@virginmedia you cleary believe just because you are a big company you can treat customers in any disgraceful way you may wish. Well VM, no you can't. People pay you for a good snd fair service, you should therefore provide this service without question. People work hard for

@virginmedia I will John Perhaps you could issue me with a complaints number as your maintenance colleague informed me she couldn't do anything about "technical issues"

@virginmedia Tivo has been rebooted but issue not fixed.

@virginmedia We were told our internet was down because we had an old router, meant to be receiving a brand new one today but when asking another member of the customer service team there was nothing on my account suggesting it was true.

@virginmedia Fiber internet has been down since 10pm last night. It's been logged and apparently being worked on. But it just happens way too often these days!

@virginmedia I'm not a virgin customer - web chat button doesn't appear to be live on my pc

@virginmedia Taken a month of hassle to get broadband. You cancelled my service when an engineer appointment was scheduled and now we're resolving this. Spoke to ”Ren” from that team both Friday and Saturday

@virginmedia hi, my virgin media tv and broadband has been down since around 9.30pm last night! Do you have any update as I can’t work from home today and this is becoming a monthly issue! Not happy!

@virginmedia cancelled. I was told I would have to pay for the month! So, as you can see I am very unhappy at having to pay for a service that I did not receive and do not want.

@virginmedia it could take up to an hour to come on but should be done in 15 mins. At 6.30pm Sky Sports eventually came on . The game had already finished! So, I and my visitors were very disappointed. I have contacted Customer Services to have Sky Sports removed and any pending charges

@virginmedia you’ve literally just repeated what I’ve heard for the past 16 hours, your customer service is abysmal

@virginmedia No problem. Will do

@virginmedia Yet another day of internet, yet another day of loss of income, and yet no service provided #virginmedia #norouter #broadband

@virginmedia Ok. Well, on Sunday I phoned Customer service to have SKy Sports added as we had visitors staying with us who wanted to watch the game. I was prepared to pay for the month and then cancel as I don’t watch Sky Sports. I called at 4pm with the game kicking off at 4.30pm I was told

@virginmedia Thanks for the quick response. The service states page indicates there is a problem at the moment. However issue not restricted to ITV1/Eurosport. It affects Skyone/SkySportsNews amongst others.

@virginmedia Yes,rebooted hub plenty of times. Lights flashing randomly. Registered for text service for service issues and just received one saying useage outing registered and est repair time now 26/09/19.another 2 days of problems. This affects my work at home. Need to cancel and go to Sky

@virginmedia A Factual letter in plastic wallet informing people of the true facts concerning our time with you, your failure to provide us good service and whats gone on since is to be placed by all of your grey boxs on our estate. Wont be on your boxs, all in letter is true.

I’m just putting this out there @virginmedia if you choose to increase my bill the same month where I have lost connection for days at a time, we’re going to have a problem. I’m hoping the word “refund” is mentioned by yourselves sometime soon....

@virginmedia there’s been no tv/broadband since yesterday at 5pm, your automated system says “they’re working on it” but it’s past the fix estimate time and there’s been no change at all - can’t get through to an advisor either

@virginmedia There’s no problem in my area, I payed my bill on the 20th of July you received and accepted my payment but still haven’t put my services back on, I’ve been on the phone everyday since Friday and no one has a clue, all you need to do is turn them back on!!

@virginmedia Tivo showing some SD channels with incorrect aspect ratio. ITV1/Eurosport1/2 are zoomed/stretched. Tivo issue, not a TV issue as i’ve checked other sources.

@virginmedia is the worst company ever, ive had no tv for 5 days now, and every time I’ve rang I’ve been on the phone for over 3 hours everyday getting nowhere, absolute joke.

@virginmedia I am unable to make calls during my working hours which is the problem

@virginmedia 5 days doesn’t seem to be as soon as you can to me... I’ve only been a customer for 6 weeks and this is the second issue..