Is Virgin Media having an outage?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

July 21: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (56.64%)
  • Wi-fi (16.14%)
  • Phone (8.87%)
  • TV (6.97%)
  • E-mail (6.27%)
  • Total Blackout (5.11%)

Virgin Media Live Outage Map

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • NickiGrainger
    Nicki Grainger (@NickiGrainger) reported

    @FatScottie @virginmedia @GoldbergHome Except the famous ones it seems! I'm in an area not covered by cable tv so it's not an issue for me but I can see why others are upset

  • LeanneLeveaux
    Leanne Leveaux (@LeanneLeveaux) reported

    Such a shame to see that @virginmedia didn't plan ahead to extend their twitter support for their customers past 4pm today despite knowing this was happening. If you're finding out about them removing #UKTV's channels, don't expect a reply from them tonight, sadly.

  • matpennell
    Mat Pennell (@matpennell) reported

    @nick_easter @virginmedia Never had a problem .. brilliant company and service

  • adam86foster
    Adam Foster (@adam86foster) reported

    Very disappointed to see the loss of classic channels on @virginmedia. Are you likely to resolve this issue? My contract is up in October and this will affect my decision to continue or not I’m afraid.

  • carfreeinessex
    Frances Bell (@carfreeinessex) reported

    @virginmedia I am really disappointed that I am no longer able to watch UKTV channels on virgin, as I watch these channels a lot. I am thinking of cancelling my subscription, as I am no longer getting the service I expect.

  • GCT1968
    Gavin Thistlethwaite (@GCT1968) reported

    @virginmedia why are you shutting down all the UKTV channels? These are services I want and I pay a fortune for your services.

  • cathrobbo42
    Catherine Robinson (@cathrobbo42) reported

    @virginmedia @UKTV How do I switch do I just ring virgin and cancel as I'm moving to sky ??? Loss of 10 channels

  • bawjawsmacgraw
    Baws (@bawjawsmacgraw) reported

    @virginmedia Hurry up and fix my broadband please, we’re in danger of having to talk to each other here.

  • davechannel
    Dave (@davechannel) reported

    @rdgarner31 @virginmedia Dave shows will still be available on Freeview and our on demand service but we realise this is less than ideal.

  • b_juniper
    Barry Juniper (@b_juniper) reported

    @virginmedia @richardbranson appalling service from Virgin media over the whole UKTV issue, Virgin media a media company that fails to deliver media. Shocking to hear the news not from Virgin but on Twitter. Brilliant response from UKTV CEO @UKTV no comment from Virgin I see.

  • HardcastleKenny
    kenny hardcastle (@HardcastleKenny) reported

    @virginmedia @UKTV Virgin media is getting to be a joke remember a few years ago where we lost sky 1 now losing 10 channels bet the cost doesnt go down though time to change to sky i think

  • cojo1315
    colin young (@cojo1315) reported

    @virginmedia @UKTV Very poor service from Virgin Media, other members of the Virgin Group excel in customer service by providing the correct products. Why can you with the clearly popular UKTV channels?

  • LeanneLeveaux
    Leanne Leveaux (@LeanneLeveaux) reported

    @laura_jayne1985 @goon3rcrazy @virginmedia @UKTV As if their customer support team haven't been extended past 4pm to be on hand for this. Just outrageous.

  • KaleySJones
    Kaley Jones (@KaleySJones) reported

    @LeanneLeveaux @virginmedia @UKTV Im fuming.Dont know how they can treat their customers like this,its a joke.Not everyone has freeview or watch tv online. Im not really bothered with them on demand but they could of at least let us have the channels & to rec.They will lose everyone if they dont sort it out asap!

  • secker09
    Cfc (@secker09) reported

    @virginmedia Disgusting that we are losing gold . Your tv is going to pot . Don’t care about the other crap channels you are bringing in. You don’t even have uhd channels yet . Miles behind with the times.

  • MrsBnow
    Frances (@MrsBnow) reported

    @virginmedia @UKTV So can we cancel our even if in contract due to the channels we watch being removed....really not impressed with this.

  • LindaR39
    Linda Robertson (@LindaR39) reported

    @nottslive @virginmedia are telling everyone that they’re giving the customers what they want. Oh really?! I don’t want sport. I don’t want quiz shows I don’t want 17 year old repeats of Taggart! How do they know what I want when they have NEVER asked me! I want @UKTV

  • overworkedHCA
    Coffee, Cake And Cannulas (@overworkedHCA) reported

    @UKTV @virginmedia @davechannel @goldchannel @wchannel Just going to have to go with on demand for the time being. It’s such a poor show that @virginmedia didn’t inform customers in plenty of time about this and even more annoying that I pay a fortune for the service!

  • rdgarner31
    Ryan Garner (@rdgarner31) reported

    @virginmedia @UKTV I’d say it’s @virginmedia that’s the problem rather than @UKTV, seem to remember something similar with discovery channels last year, asking them to cut the money they receive from you and you’ll still be planning to put prices up to customers #unhappycustomer #wewantdave

  • Dxdeanos
    Dean Harvey (@Dxdeanos) reported

    @virginmedia @UKTV I’ll be cancelling my contract with Virgin Media. No point in staying as watch some good programs on Dave. Comms really poor and shows disregard [email protected] customers. Also broadband is getting worse. Back to @SkyUK I think it will be.

  • kmontybags
    Kmontybags (@kmontybags) reported

    @virginmedia @UKTV No you sort it out that’s why I’m paying top dollar for your poor service

  • LeanneLeveaux
    Leanne Leveaux (@LeanneLeveaux) reported

    @robjyoung @virginmedia Have been hearing that from a lot of people - their lack of interest in customer loyalty has been astounding.

  • judyw62
    judith ward (@judyw62) reported

    @virginmedia bring back uktv channels it is not fair ,new channels look poor

  • ijhails
    isabelle hails (@ijhails) reported

    @virginmedia why are we losing the best channels from our packages all because you are greedy and your fat cats want to get fatter because we are still haveing to pay the same for a Worse service

  • darkangel709
    Donna Morton (@darkangel709) reported

    @UKTV @virginmedia @davechannel @goldchannel @wchannel Total disgrace virgin media. I've been a long standing customer but will be rethinking about who I choose pretty soon. You charge enough for the services which are mostly repeats anyway.

  • TheRoonMeister
    David Rooney (@TheRoonMeister) reported

    @PaulAtk68878320 @RebeccaSJRowe @virginmedia @AmyMoor71243359 @libertyglobal @virginmedia is at the cusp of a moment. If it continues down the murdoch approach it will be regarded as liars and thieves. if it produces quality tv, at a reasonable price, with no price rises over inflation and pays channels the going rate.... its great. sadly it won't.

  • redrods71
    Rodney Adu-Gyamfi (@redrods71) reported

    I know I'm probably late to raise this topic but as a #VirginMedia customer it's ridiculous that they're pulling 10 channels. I would assume my bill will reflect this??? If not why not?

  • TheCAD21
    Chris (@TheCAD21) reported

    Gutted at the loss of @UKTV from @virginmedia however my contract ends next month so I will be moving. Can you advise where I can watch UKTV channels without a tv aerial? Is your service available from @SkyUK?

  • ryancropper84
    Ryan Cropper (@ryancropper84) reported

    @MyLifeAsAMummyx @JayBec2015 @666horrormovies @UKTV @virginmedia I'll probably do it Monday as you tend to get a better service on the phone than at weekend. They may still sort it I know sky and discovery left it until the last minute to agree last time.

  • rose_freckles
    Janelle S (@rose_freckles) reported

    Just got off the phone with @virginmedia regarding the @UKTV issue. First person just kept reading a prepared script to me, second listened but couldn’t give answers. Have told them I will be looking at alternative options.

  • mini84jules
    juliet (@mini84jules) reported

    @beckythomas_ @virginmedia How come it's not working?

  • FatScottie
    Fat Scottie (@FatScottie) reported

    @virginmedia @GoldbergHome With the utmost respect to Adrian, I see you've not replied to my tweets yesterday. I spoke to your contact centres and they were extremely rude and defensive when asked about these channels. With no notice of these changes, just shows the contempt you hold for your customers.

  • ryancropper84
    Ryan Cropper (@ryancropper84) reported

    @Sidneykidney4 @virginmedia @Mark77Wallace @Ofcom @MartinSLewis I'm open to going back to sky or having a massive reduction. Although I'm still on a offer as I threaten to cancel every 12 months to get the best deal.

  • HathorGoddess
    Marina 💜 (@HathorGoddess) reported

    @virginmedia so yous want to pay less money to UKTV. What an utter diagrace you are to your customers. I believe you are in breach of contract to all your customers. I don't believe I should pay 80 quid a month to leeches. So I want to pay lesss for same service.

  • beckythomas_
    Becky Thomas (@beckythomas_) reported

    So my new @virginmedia TV box doesn’t work, and no one can come out to fix it until 11th August.. yet I’m still expected to pay for a TV contract that doesn’t work. Hmm. #crapservice

  • geodu486
    Geoff Dunn (@geodu486) reported

    @virginmedia can we cancel our contracts penalty free as we don't have the channels we signed up for then

  • lbozza17
    Loz ❤🐝 (@lbozza17) reported

    @virginmedia @itsa_mea I don’t want your new channels, I know I won’t be watching them - I want @UKTV, a huge chunk of what I watch on the package I pay for. The new channels look terrible

  • lukepaul1983
    luke griffiths (@lukepaul1983) reported

    @virginmedia @UKTV I guess this is going to mean we are able to cancel our contract without any penalties? Seems you're really good at giving customers less than they have signed up for.....

  • UKTV
    Official UKTV (@UKTV) reported

    @Jenn_Dover @virginmedia Oh! Well thank you for standing your ground and supporting us! Very sorry about the inconvenience, we don’t want to come off their service!

  • suzib36
    Susan Linton (@suzib36) reported

    @virginmedia The validation team were meant to call but didnt. Agent John A never said there was any kind of issue in the web chat when he was setting up the order. Lucky escape from a 3 yr contract with a company that have really bad customer service.

  • 2cradiouk
    2C Radio (@2cradiouk) reported

    @UKTV @virginmedia @davechannel @goldchannel @wchannel I have managed to cancel my Virgin tv contract and I've moved over to Freesat to watch the UKTV network. #ihavereturned

  • lindah1961
    linda anne hodgson (@lindah1961) reported

    @virginmedia I am disgusted with you, we have been customers since the ntlworld days we are seriously considering going to nowtv as loosing ten of the channels weregularly watch is a joke, the prices go up but the quality of services go down. Try ringing one of your call centres.

  • Penfold1973Pj
    Paul James (@Penfold1973Pj) reported

    @virginmedia @UKTV I'll be taking my business elsewhere. As others have said you put up your prices at will, with no improvement to service, in fact a reduction in service! Not the service I expect, I'm been a customer since the beginning. @richardbranson

  • 3u0y2gdOkZnfcn9
    . (@3u0y2gdOkZnfcn9) reported

    @virginmedia Why are you dropping all the UK TV channels?? Where else am I going to watch Taskmaster or Russel Howard and Mum? This isn't fair on your customers, becuase you refusing to compromise isn't our problem and we shouldn't be trampled over like this

  • Rich_T_Hall
    Rich Hall 🏴󠁧󠁢󠁥󠁮󠁧󠁿👾🎮🕹️ (@Rich_T_Hall) reported

    @longers375 @nottslive @virginmedia That new paramount they might as well not bother just the same shit as before csi bones and shows like it how many already show them

  • simonpykett
    Simon Pykett (@simonpykett) reported

    @virginmedia when are you making the official announcement to your customers about the reduction of service on your platform? Additionally, how much of a reduction in cost will you be offering your customers as a resukt? #bbc #yesterday #discovery #Dave

  • goon3rcrazy
    Jamie (@goon3rcrazy) reported

    @laura_jayne1985 @virginmedia @UKTV Just as an FYI, I spoke to them and have got £26 off my bill a month til the end of my contract. I spoke to them and said that I was losing channels that I watch 90% of the time and replacing it with crap and they put me through to retention’s to compensate me

  • mjr8591
    Martin Ridley (@mjr8591) reported

    @virginmedia @UKTV Customer Services mysteriously closed until 8am on Monday due to 'technical reasons' Snowed under with people (like me) wanting to quit Virgin over the UKTV shambles more like.

  • mrsflint80
    Emma-louise Flint (@mrsflint80) reported

    @UKTV @virginmedia @davechannel @goldchannel @wchannel Tbh I think UKTV and Virgin Media are as bad as each other, Virgin is blaming UKTV, UKTV is blaming Virgin yet it's the viewers that suffer.I understand that UKTV can't supply it's channels/programmes for nowt but to pull the plug seems unfair to viewers.

  • mjr8591
    Martin Ridley (@mjr8591) reported

    @virginmedia @UKTV Don't try and blame it on somebody else. I signed up for a service which you are no longer providing and don't give me the horseshit that UKTV programmes are being replaced by ones of equal quality! If I could get through to your pathetic customer services I'd be off like a shot