Virgin Media Outage

@virginmedia No quite the opposite. I was told once again that a manager was treating my complaint with high priority and would call me back within 2 hours. That was 4 hours ago. Frankly I've got better things to do than keep calling back. At this point cancelling my DD is the only approach..

@virginmedia What’s the point of wasting my time you still ain’t gonna send someone out to sort it. What if restrictions don’t get eased you never gonna go sort customers issues out

@virginmedia Ov been on and done the Web messaging service. And say they fixed it and will be deducted from next bill... however got email showing next bill without it being deducted or at correct price!

@virginmedia I have been with you for over 17 years, across 3 addresses and you keep upping my bill, bit by bit. If I leave and rejoin as a new customer I would get a huge discount, why don't you treat loyal, long term customers fairly?

@virginmedia I need help urgently. My wifi keeps disconnecting at 53min past the hour on all wifi devices. Have had a technician come round and do something but it hasn’t made any difference. It’s so annoying that at 53min past the hour it all goes down

@virginmedia trying to get through to someone to resolve issues with my broadband speed and connectivity issues. Anyone working/be able to assist? All I'm getting is your Tech Bots or no one answering calls.

@virginmedia there seems to be an issue with my bill. The package costs quoted are much higher than agreed and mentioned in last month's bill. Have tried to connect via app chat, but it doesn't connect. Is there a way I can DM you here?

@virginmedia Thanks for reply. Yes, been checking regularly all day. Status shows no issues with broadband. I’ve done all the checks site advises on router. Internet been on and off every few mins since 9am.

@virginmedia customer service shocking. Emailed a complaint direct to tour CEO over 2 weeks ago Still awaiting a reply.

So.. @vmbusiness ( @vmbusinesshelp ) is down. I will admit it’s been a while but I’d like some notice next time if you are going to mess with my line...

@virginmedia It's not too much of an issue, but it's just annoying that I have to manually add '+44' to each phone number in my contacts that doesn't have '+44' in it already.

Virgin media is definitely up there with the worst internet providers Constantly have problems its a joke

I've had an unstable to non-working @virginmedia broadband connection in Manchester for about 18 hours. Whilst they are aware of the issue and trying to resolve it, it is untenable that in the era of working from home, a major infrastructure requirement will be down for 24 hours.

@virginmedia I cannot help being evicted if the landlord cannot afford the house as they have been affected financially by this pandemic. I will not recommend any @virginmedia @Virgin no matter how good the products are. The customer service is the worst service I have ever dealt with

@virginmedia So you deem it ok for your customers to pay for a service you aren’t providing?

@virginmedia I have emailed this morning and like many other times I have not received a reply. My recent dates of contact are 11/3, 25/3, 30/3, 31/3, 1/4 and 12/4. My email today outlines my intention to escalate my complaint and instigate legal action for the damage to my garden.

@virginmedia Hi Virgin media is a big Joke :( I am customer for more then 4 years and I move home January from that time till now they make more then 7 appointments for engineer but no one sort out I am still without internet and so disappointed thinking to live them :(

@virginmedia I rang and spoke to a customer services advisor about this but they said no one could come out to rectify due to covid. I was also advised that the cable should be in a protective tube?

@virginmedia its saying theres no issue in my area but my download and upload speeds are terrible atm

@virginmedia Wow...@virginmedia I literally just said your customer service team were robots...and you come back with the same response. I am also on the phone to virgin. I understand there's an exit fee but moving house is expensive in itself without having to worry about company charges!

@virginmedia Hi guys, I’ve been ringing to cancel but every time a member of your team goes to transfer me to cancellation it hangs up on me. The previous agent gave me the direct dial which rings a few times but then cuts me off. Could you please DM me so I can resolve this? Thanks

@virginmedia I have rang and there is a fault and my services are currently down for up to 10 mins while this gets resolved, if this continues i am sorry but I am going to a different provider as I am sick off tweeting and ringing everyday with no solution

@virginmedia My biggest concern here is that virgin think it’s ok to send a box to be self installed after 5 days of no tv and any suggestions of improving the service will come at an extra cost. 30 years she’s been a customer of virgin and she can only disconnect if she pays £240

@virginmedia yeh its been sound for last few hours had some latency issues but started to have minor issues with it again atm

@virginmedia No I've not done a factory reset, it seems a bit drastic given a normal reset should fix most issues, but since we have no idea what's up I suppose I can try

@virginmedia I kept explaining the issue is I have literally no upload speed and the download speed is fine but the lady on phone didn’t seem to understand and just kept asking if my internet was on. I literally can’t work properly with no upload speed and need this fixed

@virginmedia I tried calling, was told to reset (which i’d tried numerous times) then was told the issue is due to an outage in my area. However, your site shows no outage and I’ve had this issue for over a week so that doesn’t seem right? How can I talk to someone who can actually help?

@virginmedia Are you sure that number is right? apparently it's not in service. Kind of shocked at how hard it is just to book an engineer, I know you folks on social media aren't exactly calling the shots, but it's wild how many hoops I have to jump through for something so simple.

@virginmedia having been a customer of VM and even NYNEX, never had a problem until resent drops in Mbs. Told VM would send new 4th Router in an effort to resolve but still not received the router. Only get 14mbs in the bedroom of my bungalow yet told everything’s ok

@virginmedia supposed to be connecting to your services today but since the engineers didn’t do what they were supposed to do pre-installation, I now have to wait 6-8 weeks! Not a great start for a new customer....