Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Birmingham, Sutton Coldfield, Dagenham, Falkirk, City of Westminster, Milton Keynes, Croydon, Glasgow, Bristol, Dublin, London, Waltham Forest, Enfield Town, Middlesbrough and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Sutton Coldfield |
Wi-fi | |
| Dagenham |
Internet | |
| Falkirk |
Internet | |
| City of Westminster |
Internet | |
| Milton Keynes |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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bill osmond
(@billosmond) reported
Having real problems with @virginmedia at the moment. Despite repeated calls and tweets nothing seems to be improving the situation. Very frustrating #virginmedia
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Has Beard, Plays Games
(@hbpg_) reported
@virginmedia No. I am not hauling my desktop downstairs then spending ages to configuring the "Super"hub as a router to run a rest that will tell me what I already know. My infrastructure at home is not the problem.
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bill osmond
(@billosmond) reported
@virginmedia When I suggested getting an engineer round to try and mend the problem I was told there is no need as it was being worked on internally. It’s not getting any better.
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Chetna K
(@Chetna_K) reported
@virginmedia been a whole week since intermittent wifi at home. Tried to call customer service but after a long wait it automatically disconnects. Beyond frustrated just a family trying to work from home and can’t!! 😭
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Ali Ahmet
(@Turko73) reported
@virginmedia I have just been on the phone WhatsApp your agent for almost 5 hours with no resolution. I then decided to call your customer services and 3 people have put me on hold and cancelled my call. This is not good service at all.
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Not My Real Name
(@yepreallynotme) reported
@virginmedia So, just so I'm clear. You perform planned maintenance. Fry my hub and then tell me I need to wait a week for you to fix it. I'm working from home. How the hell do you expect me to do this? Your maintenance has caused my loss of Internet and work. An engineer should be sent now.
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Sian Milner
(@sianhelena_m) reported
@virginmedia If everytime I call the installations team they can’t help, what do you propose that I do?? At this point I might as well just cancel my contract.
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Masaeb Ahmad
(@themotablogger) reported
@virginmedia every day without fail you super fast #broadband fails. Been with for 12 years and now the service has fallen off a cliff!!’ Why??? #IG2 #ilford
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baseblade
(@baseblade) reported
@virginmedia Ok so done the restart, the reset and the site won't let me sign in, keep coming up with ooops times out
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KatherineLondon
(@DandyKatherine) reported
@virginmedia I keep being told there are issues affecting my area and they’re being fixed - since April. My next door neighbour is with VM and has no issues. I just want an engineer to visit, after 4 months it’s reasonable to ask.
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Antman
(@antlakin190589) reported
@virginmedia Lol if your service checker can't make up its mind, I'm screwed ain't i
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Has Beard, Plays Games
(@hbpg_) reported
@virginmedia My router and switch can easily reach ~930Mbps, and funnily enough that is the download speed I get when running a speed test. But my upload speed is HALF of what it should be. I assure you, this is a you problem, not a me problem.
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bill osmond
(@billosmond) reported
@virginmedia Just called this number and they report no service problems in my area. What a joke
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Rob
(@rob9_afc) reported
@virginmedia So am I right in saying, if the WiFi goes down so does the TV?
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bill osmond
(@billosmond) reported
@virginmedia Still waiting for any sort of improvement. Internet still not working despite claims that it will be working this evening. How much longer @virginmedia
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david
(@dlcox00) reported
@virginmedia That's why I asking for help.. £300 to end contract... or agree to new contact of £80 a month with it was £49 before...
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bill osmond
(@billosmond) reported
@virginmedia I have no idea. The online status says there is no problem in the area. When I called today they said there was a problem in the area. No consistency, no coordination, no improvement. The service is getting worse
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ThePizzawhoknocks
(@Destroyerofpiz2) reported
@virginmedia no wifi let again absolutely disgusting service
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Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
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Miles McGowan
(@MilesMcGowanCS) reported
@virginmedia Hi John. I'm not sure of the details but you've attempted twice to move the package to a new address and failed both times for reasons that weren't immediately obvious. This meant we still had an active connection at our old address which was a big problem for the new tenants.
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Rayjudd
(@Rayjudd7) reported
@virginmedia @VirginMediaIE Gone again at 20.58 and yesterday at 22.25 what is wrong with your service?
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𝙂𝙚𝙤𝙧𝙜𝙞𝙚 𝙎𝙢𝙞𝙩𝙝
(@georgieinlondon) reported
@virginmedia How do we get an engineer out to set up my 85 YO Dads broadband/tv/phone etc for him? Whoever he spoke to on phone said he had to do it himself & gave him loads of internet jargon. Now the tv & house phone don’t work as well as bad internet. Pls help. #virginmedia
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Steve
(@stevehalluk) reported
@virginmedia I've already checked it says there is no issue. The service we get is disgusting.
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bill osmond
(@billosmond) reported
I am the only person in se22 0bb that is having serious issues with @virginmedia the internet and tv services over the last few days have been terrible. Very little help from the technical team just told to reboot and be patient - joke. #virginmedia
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Bryceroberts
(@bryceroberts122) reported
@virginmedia wifi been down all day. We pay a lot for this and no attempt had been made to sort it? Is this a joke
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Kesavan Veerasingam
(@kesavan260380) reported
@virginmedia I want some to contact me update me on my previous complaint made over the phones 3 times ( 11th Aug, 12th august, 23rd august. My account number is 148377405
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Steve
(@stevehalluk) reported
@virginmedia CEOs office looking into my compliant several weeks ago. They must be using Virgin broadband and get seem to get online absolutely embarrassing greedy sham of a company who provide a very very poor excuse of service @skytv
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Will Thomas
(@WillTho94133435) reported
@virginmedia any broadband issues in South Wales? Mine has not been working all day
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Eamon Conneely
(@EamonConneely1) reported
@virginmedia bad signal and tv channels not working properly, is there a problem or is the problem with my set up
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Kesavan Veerasingam
(@kesavan260380) reported
@virginmedia Absolutely no help from @virginmedia customer service . Please check the call recordings .