Virgin Media Outage

Is Virgin Media having an outage right now?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(55.58%)
Wi-fi
(13.39%)
TV
(10.04%)
Phone
(8.73%)
E-mail
(6.22%)
Total Blackout
(6.05%)

Virgin Media Outage Map

The most recent outage reports and issues originated from Ilford, Glasgow, Wigan, Golders Green, Nottingham, Dagenham, Sutton Coldfield, Denny, London, Hackney, Wandsworth, Birmingham, Islington, Finsbury and Leyland.

Ilford Wi-fi
Glasgow Internet
Wigan TV
Golders Green Total Blackout
Nottingham Internet
Dagenham TV

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • Everymonday6 Elias (@Everymonday6) reported

    @TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

  • Hamzah_Bhuta Hamzah Bhuta (@Hamzah_Bhuta) reported

    @haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

  • StevieMiles135s Steve Miles (@StevieMiles135s) reported

    @TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

  • absolutelynob15 absolutelynobody (@absolutelynob15) reported

    @virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

  • Binarytales Jon (@Binarytales) reported

    @virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

  • magicbird813 Emma (@magicbird813) reported

    @virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

  • Gardner1Stephen stephen gardner (@Gardner1Stephen) reported

    @virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

  • MrdashboFx Dashbo (@MrdashboFx) reported

    @virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

  • StevieMiles135s Steve Miles (@StevieMiles135s) reported

    @virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

  • LouisPMertens Louis Mertens (@LouisPMertens) reported

    @lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.

  • philkarn Phil Karn (@philkarn) reported

    @virginmedia.... Quite possibly the worst company to ever try and become a customer of.... Shame they have the monopoly of cable

  • RossMcG91 Ross McGuinness (@RossMcG91) reported

    Virgin media are 100% the worst company for internet. Wifi is shit. Ethernet connection to router is shit.

  • kms_bernie Bernie (@kms_bernie) reported

    @virginmedia my mum and dads WiFi is shit it ruined it our game of just dance please sort your shit out Ps. It's made me run out of data on multiple occasions give it back I'm too broke to pay for more

  • jasonw70 Jason Wheatley (@jasonw70) reported

    @virginmedia An issue was listed but customer service booked a visit for Friday between 8 and 12. Nobody turned up though.

  • boothcraig3 Craig Booth (@boothcraig3) reported

    @virginmedia Its for media. Not at all happy with the cost and poor service of broadband so the last of any customer service today topped it off

  • paulcoard Paul (@paulcoard) reported

    @tommy4s1210 @SkyHelpTeam I just phoned #virginmedia back today had me sorted out in no time, got a real good deal aswell, should never of left them in the first place to be honest

  • apf102 Alex Ford (@apf102) reported

    @virginmedia just paid extra for “wireless extenders”. Turns out this means 1! Still have no decent internet upstairs. Your messaging service online just involves me talking to myself too....

  • Not_So_Dwight Derek (@Not_So_Dwight) reported

    It'd be nice if you actually sent me status reports ffs... @virginmedia oh wait you won't because you don't want people knowing they can get money off their bill for your down time!! Con artists!!! #virginmedia

  • HunterLesa Lesa Hunter (@HunterLesa) reported

    @virginmedia I take alot of your broadband is down

  • Not_So_Dwight Derek (@Not_So_Dwight) reported

    Ugh @virginmedia is pissing me off again.. Why is the god damn Internet down ffs!!!!

  • WadrupR Rob Wadrup (@WadrupR) reported

    @virginmedia if the boxing carry’s on losing signal I will not be happy your signal quality is shit

  • Owner46068245 Owner (@Owner46068245) reported

    @virginmedia I ordered the sky box office boxing. It has been cutting out and has cut off again before the main event. Please help

  • jonnywin22 jonathan winograd (@jonnywin22) reported

    @Gazwthegooner No totally agree , think Wednesday match is on at midnight so again not to bad , but for me best thing is in with virgin media and only have to subscribe for the one month , worked out £.9.99 for 8 games seemed a no brainer

  • OfficialMistry Mystery (@OfficialMistry) reported

    @virginmedia I am extremely disappointed with your contract service and insurance care poiicy.

  • doc_som Som Sarkar (@doc_som) reported

    @virginmedia And again. Saturday night with friends and family. Can’t stream a film. If your services worked then I would get in touch with your phone 150. Good job @VodafoneUK deliver a better consistent mobile service.

  • darrenrowe Darren Rowe (@darrenrowe) reported

    @virginmedia They're don't seem to be any issues using laptops on the 5Gb network, though. All these are on the 2.4. This problem has got worse since we put some smart devices in the upstairs bedroom.

  • DanyalDar Danyal Dar (@DanyalDar) reported

    @virginmedia absolutely disappointed with the broadband service I’m getting. The internet stops working every other day...having issues even after changing the hub. Feels like we are being robbed paying for a service and not receiving it for days on end.

  • Kellyball21 💖 Kelly 💖 (@Kellyball21) reported

    @virginmedia I've not done any kind of search, it says virgin at the top and sometimes 4g but it's definitely not as stuff doesn't work

  • steviebhoy12345 Steve JG (@steviebhoy12345) reported

    @virginmedia I want compensation for this terrible service or lack of it. I’ve not had a day when it’s worked properly since the day I upgraded to the oomph package. My speed is slower than my mobiles 4g

  • DaffydbDavid David (@DaffydbDavid) reported

    @virginmedia @AndyCundell Only in between stations, he’s talking about signal while tubes are moving......

  • steviebhoy12345 Steve JG (@steviebhoy12345) reported

    @virginmedia I am starting to get really really upset with this service virgin. Yet again my router is disconnecting up to 15 times a day. I can’t watch anything on catch up or Netflix because it freezes when internet disconnects.

  • xKTJx KT (@xKTJx) reported

    @andrewrobb85 @virginmedia Lol. I've been with sky years and moved house and thought I'd give virgin a go. Worst thing I could do. I'm defo going back to sky.

  • andrewrobb85 ThE RAt TrAp ✊ (@andrewrobb85) reported

    @xKTJx @virginmedia That's a nitemare then nothing worse paying for their services and them not working. I think they r useless flat out putting their prices up all the time I only stay with them cause I dont need a phone line in for their internet lol

  • Michael15639172 Michael Redmond (@Michael15639172) reported

    @Shark_Trager @virginmedia Hi Shark, the broadband speed is good, everything else is fairly standard. The customer service is horrendously bad. Much better deals available elsewhere, we’ll be changing providers this autumn, cheers

  • andrewrobb85 ThE RAt TrAp ✊ (@andrewrobb85) reported

    @xKTJx @virginmedia I get my internet off them and something like that happened 2 me awhile ago had full signal but couldnt go online rung up and it was something simple like holding in the virgin media button on the front of the hub box 2 reset it I think

  • FeelitWorking aka James Bond (@FeelitWorking) reported

    @Stephen_Cooper_ @virginmedia Everyone complaining - cancel your contract, very simple. The more people the better, but hardly any do, they just sit moaning and accept it. I am cancelling as TV is rubbish and I don't need a home phone...I can use internet via my mobile. Doesn't make sense to use Virgin.

  • ozy757 Ozy (@ozy757) reported

    @virginmedia joke of a service! Getting between 5-15mb speed on an up to 55mb contract and telling me on the phone they can’t see it as an issue. Promised a call back in 30mins, over an hour ago and nothing 😡😡😡

  • hartshorn1 christian hartshorn (@hartshorn1) reported

    @virginmedia Hi it's for media service .Please can I have an email adress to write my complaint as they wont give me one over the phone

  • adam87nufc Adam (@adam87nufc) reported

    @virginmedia Was up. Down again 🙄

  • Uxie93517634 Uxie (@Uxie93517634) reported

    @virginmedia Fix your internet speed. It’s terrible

  • MatthewKiziltan Matthew Kiziltan (@MatthewKiziltan) reported

    @virginmedia internet down again for the SECOND time this week. Enough is enough. 🤬

  • Chrissiiee1 Chrissiiee (@Chrissiiee1) reported

    @virginmedia mobile service down yet again. And no info on there site or anything helpful what so ever. @fishguardpembs

  • Anaimi01 Akn (@Anaimi01) reported

    @virginmedia My mum and I upgraded my mobile contract on Monday 15th of July. After calling back 5 times asking where the phone is, we’ve been told many lies and are still without the phone . I'm very disappointed because my mum has been a VM member for almost 20 years HELP

  • neilatkins2 neil atkins (@neilatkins2) reported

    @virginmedia Ain’t paying for that as well watching whyte v Rivas undercard ain’t too bad

  • SaintHarls Harley 🏍️ (@SaintHarls) reported

    @virginmedia So waited in until 6 & still no engineer turned up two weeks on the trot. Well virgin media a wasted day waiting for you pricks, I shall cancel the direct debit & await your fone call because calling you & waiting for 30+ minutes to talk & get no where is an absolute piss take

  • jomajaques Nick Jaques (@jomajaques) reported

    Same here... @Ofcom about time you investigated @virginmedia service in north Leeds. Months of evenings with the service down and no compensation and you have to camp on the phone for at least an hour!

  • LisaRog35686130 Lisa Rogers (@LisaRog35686130) reported

    @virginmedia funny how a couple of weeks ago we let you know we are leaving you (bad customer service) and since that time had shocking internet service #coincidence

  • NR123XYZ NR123XYZ (@NR123XYZ) reported

    @VirginMediaCabs @virginmedia Great that they pulled their finger out, but no doubt only because he's a councillor. General public report it, sod all happens, even after they make you jump through hoops reporting their broken cabinets.

  • inspectortooth kenneth combes (@inspectortooth) reported

    @virginmedia More unbelievably poor service from Virginmedia. My latest bill is wrong. Incorrectly charged £240 in contact termination fees when I moved house last month. Spent over an hour on the phone to your call centre last Thursday trying to sort this.

  • DarylNorman1 norman (@DarylNorman1) reported

    @virginmedia why is your broadband a pile of shit, needing to phone up every other day to get a signal sent to the router 😴

  • realpacucho Fran (@realpacucho) reported

    @virginmedia Hello! I’m abroad and I was supposed to be able to use my mobile. However I haven’t even got signal! Help please.

  • Tonyofdale Anthony Birtwistle (@Tonyofdale) reported

    @virginmedia hey virgin media I had a V6 box delivered today I've tried to install it just to find that it's not working. It says starting up and does nothing else I started it up 1 1/2 hours ago. I rang up just to be left on hold (no-one there)

  • netleymugfish Vince Battams (@netleymugfish) reported

    @WatfordDebs @virginmedia I've tried logging on to my account and my password is not recognised............AGAIN, sick to death of them and when I finally do get through I going to cancel service and for how much i watch TV these days due to constant crap and re-invested shite on shall just get freeview

  • bemarmite Vicky (@bemarmite) reported

    @virginmedia I reckon we average the internet going down at least twice a week. Sometimes we are lucky and get an issue daily

  • CannotDrink Apparently I'm right wing. (@CannotDrink) reported

    @virginmedia I'm hoping you will be refunding me for the poor viewing quality of tonight's main event on Sky Sports box officr

  • qisoul Wai-Ken Chan (@qisoul) reported

    @virginmedia No faults listed, affecting both wired and wireless on PS4, S10 and laptop. Wired is a little bit better 66mb down 18mb up

  • Loftus_Cheeked Adam (@Loftus_Cheeked) reported

    @LucyUTC @virginmedia Virgin WiFi is the worst believe me.

  • eaststandsmiths Red Army! (@eaststandsmiths) reported

    @virginmedia Your service is going from bad to worse. I want to add channel 551 for a football game tonight but I can't do it in the tv. I've tried to call and it says noone can help as you are closed.

  • littleoldm3 k3zh💜🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@littleoldm3) reported

    @virginmedia your service is atrocious.

  • raisin_tide shaggymoose (@raisin_tide) reported

    @00johnjohn1903 @NOWTV @SkyUK @virginmedia Cheers for the steer 👍 Was with @TalkTalk for three years and never had a problem, perhaps I'll go back