Virgin Media

Virgin Media Outage

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media problems in the last 24 hours

The following chart shows the number of reports that we have received about Virgin Media by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Virgin Media Outage Chart 09/19/2021 17:05

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Most Reported Problems:

  • Internet 62.17% Internet
  • Wi-fi 14.23% Wi-fi
  • E-mail 7.26% E-mail
  • Total Blackout 6.57% Total Blackout
  • TV 5.31% TV
  • Phone 4.46% Phone

Virgin Media Outage Map

The most recent outage reports and issues originated from Kettering, London, Bradford, Streatham, Great Yarmouth, Leeds, Preston, Enfield Town, Hounslow, York, Bristol, Gillingham, Craigavon, Derby and Glasgow.

United KingdomBristol Internet
United KingdomKensington Internet
United KingdomGuildford Internet
United KingdomAldershot Internet
United KingdomLondon Wi-fi
United KingdomWest Bromwich Internet

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • SpencerDunn4 Spencer Dunn (@SpencerDunn4) reported

    @VMO2News @virginmedia Your network is getting worse! I a. Continuously getting outages and when I complain your customer service is just as bad, and you want to charge me £100’s to get out of contract how do you get away with it?

  • SpencerDunn4 Spencer Dunn (@SpencerDunn4) reported

    @virginmedia Your broadband is absolutely crap 💩 continuously going out and whenever I complain you never get back to me customer service terrible I want out of contract

  • katiedicodixon Katie Dico🌐 (@katiedicodixon) reported

    Seriously what is wrong with @virginmedia wifi! Almost every night after about 8pm the wifi stops working completely. I reboot and still no connection. Is everyone else having this issue? Been happening about a week and a half now. @VirginMediaIE

  • hocusbocus Klynn Alibocus (@hocusbocus) reported

    @virginmedia When our contracts up we will both be moving from virgin, purely due to poor customer service and experiences

  • ItszXReCoiiLz Brandon Moriarty (@ItszXReCoiiLz) reported

    @virginmedia another day where the internet has lost connection the service that just stays consistently terrible

  • Retro18x Retro  (@Retro18x) reported

    VIRGIN MEDIA WIFI IS SO **** I COULD REPLACE MY ROUTER WITH A POTATO AND NOT NOTICE A ******* DIFFERENCE

  • MariaHaynes Maria Haynes (@MariaHaynes) reported

    @virginmedia Don’t worry as I haven’t been a customer for 2 yrs or more - lost the will to live, both with the TIVO box & with overseas customer services….thanks for asking though!

  • thomas_s140 Tom. S.🇬🇧 (@thomas_s140) reported

    @playpet1 @virginmedia Used to have it at home. Ditched when the fault that cause it to go off for at least two hours everyday couldn't be found.... Ya know must be my house!!! No discount on service yet they could see the fault... Assessment

  • Siggo Ger Siggins (@Siggo) reported

    Anyone in Ireland having problems recording with @virginmedia box tonight?

  • kattipus k@ (@kattipus) reported

    @virginmedia Yes. It redirected me to a text chat where it took 90 minutes for someone to offer me £60, so I would have half the money I am owed. I accepted, as I'm tired and will try to claim the rest later, and they disconnected without applying it. Help?

  • 1amyourfather Vader Darth Vader ⚈ (@1amyourfather) reported

    @virginmedia tf2 area Telford Internet keeps dropping all night never get the 100mb speed at best of time, and now the TV is loosing connection every 10 mins or so.

  • Pagan_Louise Pagan Lambert (@Pagan_Louise) reported

    @virginmedia Why is the Internet so bad in IP2 considering the new mast put in place, it's actually laughable how you've made it worse.

  • Thrash_Attack Pigeon666 (@Thrash_Attack) reported

    @virginmedia @nickkingtwo Completely agree with this, the picture quality on my oled is terrible and certainly not what I'd consider hd. I initially thought it was the tv but bt sport ultimate on the same settings is a million times better. Really not what I expect when paying a huge amount each month

  • MireRaeJH Mire-Rae (@MireRaeJH) reported

    @virginmedia None of this helped. I would like to call and talk to a real human being because I have been without WiFi for half the month and I refuse to pay for a full month of service. I am a student and every single night without fail I go without internet access during crucial hours.

  • BoBopedro1 El bobo (@BoBopedro1) reported

    @virginmedia This was never informed to me that I must download the sky app but that also won’t allow me to log in my details.

  • sofayego 🚭 (@sofayego) reported

    this mum is so terrible she refers to her daughters as fat one and skinny one and she’s asking if we have virgin media wifi cuz she found out u can lock it... terrible human

  • CBeestin Charlotte Beestin (@CBeestin) reported

    @virginmedia I have tried filling a form, there is a virgin cabinet on the street with a broken door can you help?

  • KevanWoodhead Kevan Woodhead (@KevanWoodhead) reported

    @virginmedia Again terrible service Broadband constantly going down! Appalling customer service when phoning up can’t wait to escape this terrible provider!!!

  • pandatycoon OBiro (@pandatycoon) reported

    @virginmedia Virgin, will you EVER provide proper services for the truckload of money you are taking from me every month? Today is the second day this week when I have internet outage for longer than 4 hrs. Disgrace and joke of a provider. #virginmediadown

  • Aydn_Loffman Aydn Loffman (@Aydn_Loffman) reported

    @virginmedia Yeah there have been ongoing issues in the area on and off for a while now, it does tell me there are problems but not sure what they are/was seems like a long term issue. Is there anyway to get further clarity? Thanks

  • kittykaz13 Caroline (@kittykaz13) reported from Birmingham, England

    Trying to sign in to my @virginmedia account and I either get a message saying the page timed out or it says that the page can only be accessed by the primary user, WHICH IS ME!!!!! 😤🤯🤯🤯

  • MarcusChang1990 Chang (@MarcusChang1990) reported

    @virginmedia Need a hub sent out as mine has had the overheating light for 3-4 days now (it is in a well ventilated area) but tech team wont. 1hr+ on a chat for them to put me through to Customer Relations which closed 35mins before they did it. #poorcustomerservice #fuming #sky

  • sarihuttunen Sari Huttunen💙 (@sarihuttunen) reported

    @virginmedia How best to get in touch with the 2nd line team as I was advised? Waiting on the phone now for 20min+ and no response. I have a transfer code for the issue. Any ideas, please? TY

  • Writehere1 Who Cares? (@Writehere1) reported

    @virginmedia Internet outage across Birmingham?

  • JuliaNe13217839 Julia Newton (@JuliaNe13217839) reported

    @virginmedia I am a uk customer but I can’t sign in as I’m being sent a verification code by text and not receiving them

  • pearson_sl Simon Pearson 💙 (@pearson_sl) reported

    @virginmedia I’m trying to cancel the engineer coming to collect my set top box this week, but have no way of contacting you. Your website just directs me to FAQs without any option to contact someone. I have returned the kit by yodel already today, so they do not need to come.

  • S_t_e_v_e_P_ Steve (@S_t_e_v_e_P_) reported

    @virginmedia Having just spoken to the disconnections team, I now understand why VirginMedia hasn’t bothered to fix my email problem- apparently it’s not part of the “contract” and thus you’re under no obligation to provide the service!

  • mickyginn make Bobby Moore a Sir ⚒ (@mickyginn) reported

    @virginmedia Thanks for responding but that is very poor by Virginmedia, shocking customer service

  • 0osScreamo0 Sarah (@0osScreamo0) reported

    @virginmedia WiFi down. The "check area" page says there are no local issues but when I run a test it says there are local connection issues. Bl5. Any idea if this is being looked into?

  • cyclemad678 J-Red 😷 (@cyclemad678) reported

    Why do I put up with crap broadband in Guildford from @virginmedia? It’s terrible in GU2. Please get it sorted. #SlowBroadband #FedUp