Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Southwark, Flitwick, London, Southampton, Hackney, Glasgow, Blackburn, Halifax, Stevenage, Manchester, Ripon, Portsmouth, Waltham Forest and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Kirkcaldy |
Internet | |
| Southwark |
Internet | |
| Flitwick |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southampton |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brand Yorkshire
(@brandyorkshire) reported
@virginmedia Please ask someone to call us to sort out the 4G Voom and get the fixed WIFI installed as per the original quote. This has been delayed for a month. Your service has been an absolute disgrace.
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Antonio Falvo
(@AntonioFalvo_1) reported
@virginmedia what the hell is wrong with the internet today? Ive had to switch the router off the 7 times its then works for 20mins or so then goes back down again. Im trying to watch the football, ive rang 150 on the phone for an hour no answer!! Whats going on?????????????????
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HB
(@NesibNesko) reported
@virginmedia Internet outage again in NW2, do you know when will it be fixed?
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Danny Filer
(@DannyFiler) reported
Really didn’t want to spend my evening trying to fix our new Virgin Media internet because they can’t and can’t send an engineer until 29th Dec (like that’s at all acceptable for a service we’re meant to be paying for). Why we went with them again after everything this year...
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dr.theo@me.com
(@drtheomecom1) reported
@virginmedia has left me, a registered doctor, with a slow (1-4Mbp) internet tho I’m a fiber customer and no pho I’ve line for 3 weeks!!
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Wallsy
(@Wallsy2k) reported
@virginmedia As we have already established after the while goose chance you sent us on getting the phone unlocked there is nothing you can do to resolve the issue caused by you. Hence why I'm moving my grandad to another provider that won't disconnect him. Merry Christmas.
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Danny Filer
(@DannyFiler) reported
Really didn’t want to spend my day trying to fix our new Virgin Media internet because they can’t and can’t send an engineer until 29th Dec (like that’s at all acceptable for a service we’re meant to be paying for). Why we went with them again after everything this year...
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Russell Shaw
(@russelshaw) reported
@virginmedia My 87yo Nanna has just come out of hospital and her BB is not working. Followed all online advice and still nothing. Been on hold for 1h so far. Appalling service. I am going to switch her ASAP.
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Nigel Lambe
(@nigellambe) reported
Come on @virginmedia I have now been on the phone for 2 hours today chasing up your engineer who didn’t show up yesterday. Getting kicked from one queue to the next and nobody will to take responsibility or problem solve. Not much Christmas spirit in that.
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Wendy Godding
(@wendyandabbie) reported
@virginmedia And why can’t anyone actually check with the complaint number I’ve given instead of messaging me asking what my complaint was about? Do I constantly have to repeat myself?
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Wallsy
(@Wallsy2k) reported
@virginmedia As we have already established after the while goose chase you sent us on getting the phone unlocked there is nothing you can do to resolve the issue caused by you. Hence why I'm moving my grandad to another provider that won't disconnect him. Merry Christmas.
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Wallsy
(@Wallsy2k) reported
@virginmedia Yip, just using the credit up on the virgin SIM. Nice to see that you have finally sent my grandad confirmation of his complaint, took long enough.
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john richards
(@jonnypaps) reported
@virginmedia after 3 phone calls I think I have managed to sort things out and virgin has took my final bill thankfully I will never have to deal with virgin again goodbye and good riddance
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Beagle Dave 🏴🇩🇪
(@BeagleDave1) reported
@virginmedia so now you see fit to block my email to your Digital Customer Helpline. I’m going to have an interesting conversation with Adam in Chief Executive Office tomorrow.. terrible service again from your company
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Darren Ja-la-la-la-la-la-la-la-land
(@CountingSheep5) reported
from
Falkirk, Scotland
@virginmedia And it's back down at just 16Mbps now. It happens intermittently.
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Colin Clegg
(@colinclegg) reported
If you're thinking of upgrading to @virginmedia m500. DON'T do it. 5+ hours of phone calls and i'm still no closer to getting them to fix if do it works. About to demand they re-enable my old hub
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia Oh now the TV is going down, getting glitches! Couldn’t be a more inconvenient time for your systems to fail
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Wendy Godding
(@wendyandabbie) reported
@virginmedia Terrible customer service, from the original order, however it seems this is the norm- especially after using the text service you provide. Honestly I don’t know how Virgin as a company actually manages to keep customers! I’ve been with you lest than a month and it’s awful
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Spencer Schwartz
(@SpencerSchwar14) reported
@virginmedia utterly useless. Repeatedly requested to activate my account on a daily basis and been advised that you will get back to me within 24 hours and zilch! No Internet, no ability to do my day job without Internet. Is this how you treat potential customers? Disgusting!
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Mitch Cook
(@VimBlast) reported
@virginmedia How do I apply for this, it may be a stupid question since you have said it's automatic?
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MINESH PARMAR
(@minesh_parmar) reported
@virginmedia No known issues. Just poor communication and management from Virgin Media. And no help whatsoever in trying to resolve, just passed from one team/person to another before cutting me off. Hours and hours wasted and no internet. So appalling.
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Alex Hulme 🌹
(@_AlexHulme_) reported
@virginmedia wired it giving me 200mbps down 21mbps up. But I still get lots of spiking in the internet. Wired works okay but the wifi is shockingly ****.
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Lewis Horsfield
(@lewishorsey92) reported
from
Warton, England
@virginmedia your internet is ******* **** paying all this money for your internet service to go down at least once a week. Absolutely shite
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Ian Johnson
(@ianjohnson1965) reported
@virginmedia Done this, said signal in each room is Great 👍 but I know speed is poor.
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thinkbroadband.com
(@thinkbroadband) reported
@SkullNetUK @Ofcom Gigabit is premises where Virgin Media Gig1 service (which is DOCSIS 3.1) is available OR a full fibre service is available. Not sure which area, but figures suggest one where Gig1 roll-out is partial or we've not finished with our sweep of the area for Gig1.
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Lisa
(@Lisareal85) reported
@virginmedia When watch tv the screen keeps freezing distorting on all programs we have tried turning the box on and of as well as the wifi intermittently turning off there had been issues yin his area but these should have been fixed now
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Lewis Horsfield
(@lewishorsey92) reported
@virginmedia Still having issues? It goes down at least once a week. The issue was supposed to be resolved by 2pm and it is now 3.30
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𝓐𝓷𝓭𝔂 𝓕𝓾𝓵𝓵𝓮𝓻
(@fu113r5) reported
Anyone else with #Virgin360 boxes noticed a very slight audio delay/lip sync issue whilst in playback? #VirginMedia
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We〽️〽️Y
(@WemiCokobar) reported
@virginmedia I already raised my concerns with your team, they closed my complain with no proper investigation or resolution and told me to take my complaint to the relevant regulatory body. Which I will be doing so.