Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Lisburn, Dudley, Alexandria, Croydon, Birmingham, London, Lewisham, Cork, Spennymoor, Ware, Hackney, Bedford, Tower Hamlets and Northampton.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Enfield Town |
||
| Lisburn |
TV | |
| Dudley |
Internet | |
| Alexandria |
Total Blackout | |
| Croydon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NW6 Residents
(@nw6_residents) reported
@virginmedia No I am unable to access on all devices! That’s why I thought there was an issue with Virgin??
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Ajaib Hussain
(@AjaibHussain) reported
@kqbrain @virginmedia @bt_uk I also noticed a significant drop in VM broadband services recently in Medway . VM can easy text if services are down or being repaired in the area PROCTIVELY but they rather do Sales calls !! Don’t know BT and how good their services are in reality but worth checking.
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Keith Corrigan
(@kcorrigan83) reported
from
Waterford, Munster
Anyone else's Virgin Media TV down in the Dunmore Road area @VirginMediaIE
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Samir
(@samkaj286) reported
@virginmedia I never claimed faults affect a full area. My point is that it is very poor VM is unable to identify customers affected by a fault in VM network. If VM is unable to distinguish between affected and unaffected customers how does VM know which customers get a service credit?
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Apricot(Froot)💀VSHOJO
(@LichVtuber) reported
@virginmedia Ahh yes please! Yesterday I called and they asked me to wait to be called back and I never received a call
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P.A.T.V. Scunthorpe
(@PATVOne1) reported
@Christhefish86 @virginmedia Not a Virgin issue. It’s ongoing issues at Red Bee Media, who playout the channel, resulting in the server being taken off air after a fire incident three weeks ago. It will be back as soon as soon as possible.
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洲洲啁啁
(@urielyztan) reported
@virginmedia Web browsers. And when I try to sign in through app, it keeps saying ‘oops’
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Dave
(@muttley1) reported
@virginmedia Why would I bother when I know how I will be delt with. I just wanted the Gig1 but the price changed so many times I couldn't see any point in going on. Oh and of course they will hit everyone with their yearly price increase and how they justify that with the lousy service 🙄
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Samir
(@samkaj286) reported
@virginmedia Once virgin media knows there is a fault in this area, why do you not proactively notify ALL affected customers by text or email? Why can't virgin media update affected customers with regards to the fault status? Please improve your abysmal customer service!
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Jay Ward
(@Jayward7) reported
Always the same @virginmedia Why so you make so difficult to get help or speak to someone who’s knowledgeable. Im on what’s App to you and I hope you can fix it.
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Proctordolittle
(@ProIdiotGaming) reported
@virginmedia Well what a surprise! No call, no engineer, no advice, issue persisting and now even a wired connection is being ****! Your move Virgin.
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Samir
(@samkaj286) reported
@virginmedia I am surprised your technology is that poor. Are you really saying that virgin media doesn't know which of it's customers is not receiving it's contracted service?
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Neil Currie
(@ASBO_Allstar) reported
Been getting significant packet loss on @virginmedia for the past few days... Service status says everything's fine but I can see I'm not the only one having issues
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Honoris Hutch
(@HutchTheClutch) reported
@virginmedia It's funny, the website says "nope, no problems here" but when I phone I get an automated "it's a complex issue were working hard to fix." Must be crazy complicated considering how long I've been impacted for
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David Robert
(@staffdb66) reported
@ASBO_Allstar @virginmedia turn off router and turn it back on again? .. often works with the Sky one .. (although there is a chance your router is receiving updates etc. slowing down traffic)
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Proctordolittle
(@ProIdiotGaming) reported
@virginmedia Nah. How about your team contact me, as they said they would do! And then your company can sort out the fact that their product is not working.
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Glen McCooke
(@glenmccooke) reported
@virginmedia problem with the hub, red light constantly on for weeks now.
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Snoops121
(@Snoops121) reported
@virginmedia I've done everything, a lot of people in this area are also suffering the same issues, it's a problem within your network, not an end user issue.
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Lilyann
(@twility) reported
@virginmedia Also to add, it takes a few hours before you notice it but then it gets worse and worse. It's like the sound is going too fast or the picture too slow. Not sure which way round and it must be by such a small amount. I've seen others have the issue too on forums, no solution tho
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Tarun Taylor
(@taruntaylor) reported
@virginmedia Terrible service. Final installation was supposed to be completed 6/10 but no one turned up. Found out that the external work hadn't been done. New engineer installation booked for the 25th but the pre-installation still hasn't been done! Every day it is delayed!
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Lee
(@LeeCulleton69) reported
@virginmedia Hi, resetting my password did the trick, thanks for your help.
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Brian Hodge
(@ebhodge) reported
@virginmedia How can I contact someone here in Waterford to have my service fixed???
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Bhavesh 🤟🏼
(@bhaveshdevji) reported
@virginmedia I did. They advised they are unable to support and I have to wait until the issue is resolved.. hence for my frustration.
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amy hatrey
(@AmyHatrey) reported
@virginmedia what a total waste of money and time, nothing but issues! On off service for the last 2 weeks completely joke! But yet still expect full payment for not even half the service! #cantwaittoleave
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Ray Cheasty
(@Rcheasty75) reported
@virginmedia Any chance you could contact your fellow colleagues in Ireland to say tv still down in Waterford.They don't seem to like working at the weekend!!!!
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Janet
(@janettrobinson) reported
@virginmedia do you have a phone number for us to speak to customer services? Our landline no longer works so can’t ring 150. Thanks
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ALEX
(@alexwhit3head_) reported
@virginmedia 2 days down without service this weekend. 2 days down with service last weekend. I don’t accept your apology. 🤡
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
@virginmedia It's always the same response. No service impacting issues reported. However, the service is pretty bad. Wondering if @virginmedia network is capable of handling traffic or deliberately doing throttling. @Ofcom
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ALEX
(@alexwhit3head_) reported
@virginmedia I’ve spoken to someone today and engineer coming again Tuesday but your just a pathetic company. I’m sure you have clowns working for you, pretty much a circus performance for last month from you idiots. No compensation for down time, nothing. Pathetic!
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Simon B
(@phoebebuffay21) reported
@virginmedia well I must say your sales team did their job and hyped up the new virgin 360 and I paid the 30 odd quid to upgrade, which includes losing all of our saved recordings etc... and I hate it, its awful. What a waste of money. Thoroughly disappointed.