Virgin Media Outage

@virginmedia No issues with broadband. Wired connection is fine, WiFi constantly drops

@virginmedia You wouldn't do anything with my information anyway, I would be passed to a "technical support person" who will no doubt not help. Your company just wants the money then do everything in there power to not let you leave and offer no customer service.

@virginmedia No rebooting doesn’t work, changing the Ethernet doesn’t work, my partner has rang through, to be told it may be the ports but if he upgrades to the ‘premium’ service they will repair it at £xx cost.

@virginmedia Agreed... still not working and next engineer appt is Monday, no tv for the weekend really ... skys going to get my account at this rate !!!

@virginmedia watching @HarryPotterFilm is like watching a pirate movie. I have never been so frustrated. #Appalling #useless #letdown

@virginmedia It’s driving us insane. Literally everything runs on WiFi and we don’t have a reliable connection. Apparently nothing is wrong with the equipment, the line or the signal strength. The engineers can’t see to work it out. 😫

@Kremer32 @Blackout_R6 @FalconR6S @virginmedia @VirginMedia_One Im sorry to hear about your problem Sam. Please DM us your info and we will get this checked out for you, thanks.

@bryony_corrigan @HenryShields @JonathanSayer1 @chrisleask @CF_Russell another great show tonight. One slight problem my virgin media box packed in which means we lost the series link and when a Christmas carol goes wrong. Only positive I can buy the dvd of the series 😊

@mattyfromle @BR00KESS @virginmedia Make a complaint, if it doesn't improve, change ISP, I've had to do it a few times due to crappy, upload/downloads speeds.

@virginmedia appalling service from virgin media. Maintenance in our area since yesterday, now broadband intermittent & nothing connects. No tech support, customer services will only get back to us on Monday, so will be without internet for 4 days.

@percymay24 @SkyUK @virginmedia Nah mate. The interface is shit. My in-laws have sky Q and it’s a million times better!

@percymay24 @SkyUK @virginmedia The @virginmedia TiVo box is awful though, mate. I can’t wait until my virgin contract is up, to get rid of it. I’d rather freeview and nowtv. The virgin guide and menus are like trying to browse the internet on an old Windows95 machine. Shocking.

@virginmedia This only leads to a self help page which isn’t go be helpful

@BR00KESS @virginmedia Yeah, wouldn’t be so bad if it wasn’t for the fact I’m a web developer and need a good connection to do my job.

@mattyfromle @virginmedia Thinking about it ours hasn’t been great for months. Not really thought anything of it but downloads (on the PS4) have taken hours. Never usually does. Will be making a stern phone call on Monday. They’re obviously up to something. Snidy *******.

@BR00KESS @virginmedia Mate ours has been like this since November. We’ve had Sky and EE and both were fine - never had to contact customer services.

@mattyfromle @virginmedia We’re having the same issues with VM at the minute. Not checked my connection. Thought it was weird that it was running extremely slow for the past few weeks. Frauds the lot of them.

@mattyfromle @virginmedia Their customer service is rubbish. Been with them for broadband for a couple of years now but any issues I have, they do not resolve. I'll be switching soon.

@virginmedia Constantly being told we'd be refunded for any loss of service by @virginmedia - yet, we're still charged full price. For me to upload anything, I have to turn my phones 4G hotspot on, connect to that, and upload! Awful, avoid them like the plague.

@virginmedia 9 mins down and less that 50% downloaded

@virginmedia your customer support is useless

@virginmedia fibre is absolutely appalling. Had a new router not 3 weeks ago and connection is terrible. Have to turn my phones 4G on to do anything. Avoid like the plague.

@virginmedia 9GB download taking 20 minutes on what is apparently your fastest provision is shit

No response from @virginmedia. This gets ever more ******* shit as the time rolls on. Waiting to try and get thru on the phone to wherever they are. This is NOT going to end well.

@virginmedia I wanna make a complaint.

@virginmedia @emmasloan Yep I’m still having issues getting it too 😡

@virginmedia So no help for now, brilliant.

@virginmedia currently an hour and a half into a live chat. And now I have just been left waiting half an hour. I just wanted a wifi booster after the app failed. the contempt with which you treat your customers is astounding £94 a month for you to just slap me around the face

@virginmedia Like I said I had just checked thay before I tweeted and there were no know errors.

@virginmedia The router is not working. There are green flashing lights. Went out a few days ago and hasn't worked since!

@virginmedia So im no better off then... no call back from a manager because i have asked for it escalating and the url you provide dosent work (you gave it before the closing time) and now you cant help over here either - awesome thanks 👌🏻

@veggietable @virginmedia Keep the services running and move anyway. Screw paying that. you know aswell as I do that they will eventually service the area and they will have lost you for life with this so **** them . They won’t be long in cutting it off once 1 months bill falls into arrears.

@virginmedia I am currently on hold speaking to customer services again this call is going on for nearly an hour. Most frustrating part is the inconsistency and having to start over every time we make contact.

@virginmedia shambles, horrific, terrible, appalling, awful, useless - just some of the words used to describe Virgins customer service..

@virginmedia broadband has been down for 3 days now! It's getting ridiculous.

@virginmedia I tried getting in touch via that link since 7:40pm but noone answered - just the same as any other way to contact yourselves can never get through. I've been waiting for a call back for an hour now its a joke.

@virginmedia @LaurenSTompkins Just jumping in - this related to the conversation we were having in the week. All the steps that both you and technical support provided have been followed but every call starts back at square one - probably easier to quit then join as a new customer than get it fixed!

@virginmedia There's no issues in my area

@virginmedia Restarted box and no faults found on service

@virginmedia Yes we’ve rang they’ve said there isn’t a problem in the area, the tv is back working for now

@virginmedia Unfortunately I am at work until 7 pm tomorrow. I have just spoken to technical support and have been told the reason for all the issues is that I have only 39% space left on HD. Your technical support team need to go for training

@virginmedia Media, it went down yesterday too. Its back up for now.

@virginmedia There was no choice given. We were told that was the solution. Appalling that we already pay you so much per month to cover fixing connection problems and then you do this. Not told there was a charge until 3.5 hours.

@virginmedia It has gone off all together now, tv is showing ‘no signal’

@virginmedia Turns out there's an issue in my area & nobody notified us. Your website still says it's working fine though. After 4 days & 5 hours of call time, we're off to @SkyHelpTeam after 23 years. Such a shame!

@virginmedia tomorrow I’m cancelling you , my WiFi is always down you are shit

@virginmedia The recent customer service experience does not instil confidence. My request was for contact details for a manager to enable escalation. You are suggesting start again at the beginning. This doesn’t seem reasonable.

@virginmedia Router has been rebooted, it was also reset about 2 weeks ago when we had issues. Speed test run on 2 separate mobile devices. Don't have anything to test wired connection.

@virginmedia I have patience as proved by waiting on the phone for over 30 minutes trying to sort it out. Loyal customers shouldn't have to ring up to get discounts when new customers are offered them as an incentive to buy your service

@virginmedia Again passing to another person ... There's just no complaint resolution

@virginmedia It's a shame your customer service is terrible.

@virginmedia The issue is repeated billing for calls from Virgin landline to mobiles that are included in plan and the poor customer service via telephone.

@virginmedia Can you have someone call me from complaints ... Each time I call as stated above I get through to an unhelpful advisor do would like to make sure I get through to someone who can help

@virginmedia At this rate I will be cancelling my service with virgin as it’s impossible to speak to anyone or get a problem resolved.

So @virginmedia was supposed to fix the internet, and now it's completely dead. This is a load of ******* bollocks! I'm ******* pissed off with this ******* shit!!!!!

@virginmedia services are down yet again in G21 area.

@virginmedia Last advice I have following all their technical tests, restarting the box, watching the help videos etc, I’ve put in a complaint and they have phoned me but as I said specifically I cannot talk while I am at work and requested they phone after 5pm.

@virginmedia I appreciate your attempt to help, but we still have had no response to our text.

@virginmedia Shame it never works which is the whole point of BT’s advert stating reliability. And the fact your customer service experience is disgusting 🤬

@virginmedia No spoke to another person called vasauth who said its my fault i havnt spoken to the right team, and i have to wait anoth 24hrs what a joke your service is. Thank god your not in control of the world we be all dead!!