Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Radlett, Bournemouth, Leeds, Islington, Wembley, Birmingham, Kensington, Kirkcaldy, Ealing, Andover, Coldblow, Norwich, Slough and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Total Blackout | |
| Hackney |
Total Blackout | |
| Manchester |
Total Blackout | |
| London |
Internet | |
| Radlett |
Internet | |
| Bournemouth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Mumford
(@ChrisMumfo) reported
@virginmedia People have to take to social media to find out what is going on because the website is inaccessible, yet we get text messages about completions and draws at Christmas perhaps you could send a text about service status would be more helpful just a thought.
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Nick Roper⚒#GSBOUT🎗#IslasFight #TeamIsla
(@nickpaulroper1) reported
@kellylongmanutd @virginmedia Same problem here. Stuck on 33%. Service from Virgin Media is beyond a joke and they're happy to take our money and continue to increase the price. 🤬
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nick
(@nrallan) reported
@virginmedia Absolutely no help, nor have you given any indication as to the expected length of not supplying the service we’re paying for, not helped by you removing the web page where customers can access information
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Eddie Parkes
(@eddieparkes84) reported
@virginmedia Down in the WS7 area of the Midlands.
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H
(@howalsh) reported
@virginmedia No. Was trying to enter the Christmas competition and couldn't login on there, apps equally as non compliant.
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Sandy Whitton
(@sandywhitton) reported
@virginmedia Yes tv down in Somerset as well only have internet...
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Kayakmoose
(@KayakmooseF) reported
@virginmedia Liverpool down (TV services)
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Alison Millen
(@millen_alison) reported
@virginmedia Still down Virgin what's the update? G72
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stuart
(@wolffy439) reported
@kellylongmanutd @virginmedia It means Virgin is broken! I have same message on 33%. I get the feeling this is a major issue when it’s effecting the whole of the UK.
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Christophe Lambypie
(@Lambypie_) reported
@virginmedia hi, no tv in HD6 area. Are you aware of any issues?
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Saul Grist
(@Saul_Grist) reported
@virginmedia Let's hope that all customers get compensated for outage today
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Dani Tracey
(@DaniTracey3) reported
@Seons_Le @virginmedia Your the one that compared it to first world problems. I just pointed out that paying for something should get you a service. Or at least an email to explain what’s going on
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The Pearson
(@WhatWouldCathDo) reported
@virginmedia PR1 down for TV, virgin site down, 1hr wait on the phone
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Jane Symons
(@JaneSymons1) reported
@rainkitch @virginmedia Yep, £2 a day per customer should focus their minds on fixing it.
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Iain Dunsmore
(@iainhd) reported
@virginmedia Is the TV outage a national outage. I'm in ML3 area, but seeing reports from Manchester etc
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Maria
(@Blondewyn1) reported
@virginmedia all day trying to get in touch service is abysmal can not get thro on phone lines or websites are we going to be compensated at all? #virginmedia
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Tracey Wilson
(@dawdy2004) reported
@virginmedia Still no response from you guys... no calls, no emails, nothing Customer service is absolutely horiffic!! Why am I even expecting something to be followed up?! Can you please send me details on how to escalate a complaint that has not be dealt with for 4 weeks.
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Chris Round
(@ChrisRound1977) reported
@virginmedia Having issues in Redditch, do you know when the service will be up and running again...? Thanks
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Emily 🇬🇧
(@xems22x) reported
@Fojo66401630 @ballerz223 @virginmedia Ahh too bad!
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David Hardie
(@Albynpark) reported
from
Edinburgh, Scotland
Anyone else having trouble with @virginmedia today?
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Sal & Ruby
(@SalandRuby) reported
@ElliottHogg1989 @virginmedia And this isn't about tv going down for a few hrs, Elliott dear. It's about customers having the right to complain when, yet again, @virginmedia can't manage to provide the service we pay for. And no thanks, I don't need your advice, dreary!
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Ryan Shepherd
(@ryanshepherd16) reported
@virginmedia We getting refunded here? Pay a lot for the services and not working.
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Dan 🇬🇧
(@McElvisss) reported
@virginmedia Anyone else having problems with the wifi? No icons lit up on the box, but it’s definitely seems dodgy.
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Ding Junhui ✰
(@CueBallControl_) reported
Can't even watch the snooker cause of this **** #virginmedia #UKChampionship
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☬ 𝙎𝙄𝙉𝙂𝙃 ☬ 🥋 🥊
(@sshynwa) reported
@virginmedia You ring up the new customer number, phone gets answered within seconds.. Ring up to lodge a complaint, you're on the phone for hours.. Pathetic service..
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Mauvin Fernandes
(@MauvinFernandes) reported
@virginmedia I am trying to contact you by phone, you are not contactable. Tried via live chat and still not contactable. Tried logging in my account online, service unavailable? What the heck am I supposed to do as you customer????
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Claire EYFS Childminder 👶
(@Claire210909) reported
@virginmedia It's not working here in Liversedge in West Yorkshire 🥴 how will my kids get their Peppa pig fix now?
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A. R. Timm
(@michaeltimm1966) reported
@Seons_Le @virginmedia We pay over £100 a month for their service, so we do expect to be able to use it, and if not that we are made aware of what’s going on. So excuse me when people like to know what happened to the service.
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Mike
(@mickfiftyfive) reported
@virginmedia Is there any news on when this issue may be sorted?
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ColmAtown
(@atown_colm) reported
@virginmedia box not working. It was this morning. Code s102.