Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Paddington, Liverpool, Leeds, Edinburgh, Lewisham, Rochdale, Wandsworth, Middlesbrough, Bradford, Manchester, Newport, Bermondsey and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Total Blackout | |
| Paddington |
Total Blackout | |
| Liverpool |
Total Blackout | |
| Leeds |
Internet | |
| Edinburgh |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny Milliner
(@KennyMilliner) reported
@virginmedia Hi. It's a technical issue related to putting the hub into modem mode (it doesn't work as documented). I want to talk it through with someone
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Rohan Brahmbhatt
(@RohanBrahmbha15) reported
This bill value is incorrect since my I was already a new customer and I was not told by anyone that the new packing rolling time is 30 days and it should not applicable to me since I am a new customer but Virgin media team did not apply the discount
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Dave Dawes
(@davedawes) reported
@virginmedia It is clear that you can do my property but that it needs 20cm extra of cable. At no stage did anyone ask me to pay for the extra 20cm - it is simply a bureaucratic internal rule at Virgin. Extremely poor customer service and I only got a response after making a formal complaint.
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Lindz🏃🏼♀️
(@LBradz) reported
@virginmedia is down again ffsss
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gavin_clarke
(@gavin_clarke) reported
@virginmedia Yes. And as I mentioned, it's impossile to speak to anyone about this. On the rare occasions that I have broken through there seems to be an inablity to trouble shoot what is clearly and an underlying issue.
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Pio 🇮🇹🏴
(@piocrolla5) reported
@virginmedia “There was a problem weve been notified”
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justine
(@justy40) reported
@virginmedia You’ve gone quiet and the problem is not resolved here or in your community? You have a technical issue that needs fixing and you’re passing your customers around?!?!?
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Rohan Brahmbhatt
(@RohanBrahmbha15) reported
and they want me to pay the extra amount which is not acceptable. I explained everything to customer care service but they said we can't do anything you have to pay the extra amount and the customer care agent reschedule my Virgin media TV installation without my consent.
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justine
(@justy40) reported
@virginmedia Going round in circles with digital agents and from the community looks to be a known problem for months.
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shela selvya😘✝️❤️
(@shelaselvya) reported
@StuartW29013075 @virginmedia Talk to @LordHelp07 they helped me when support services wouldn’t help me🥺..
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Steph.
(@stephwales_) reported
@virginmedia can i talk to someone about my account please? DD issue.
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justine
(@justy40) reported
It’s amazing how quick and easy it is to speak to someone at @virginmedia when it’s a new sale but after sale support is appalling. It’s like the whole service team go AWOL.
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Sarah
(@Dolphin19891209) reported
Anyone having issues with @virginmedia TV box as all I'm getting is a blank screen and constant restarts.
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Dimitri Andonov
(@DimitriStone) reported
@virginmedia Still don’t have internet. Still can’t get through to anyone over the phone. No live chat function. And you won’t let a customer that pays his bills on time out of his contract without paying fees. What a joke. Absolute nightmare!
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justine
(@justy40) reported
@virginmedia Reinstalled the app and still the same problem.
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gavin_clarke
(@gavin_clarke) reported
How do you break the Kafkaesque loop of dealing with @virginmedia broadband problems, namely: phone call center, receive text message with self-help instructions and promise of engineer if probem persists, follow instructions, problem persists, contact call center...
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Joseph Mulholland
(@JosephMulholla8) reported
@virginmedia I need to find out the results of the monitoring. The tech indicated there may be a problem….now he cannot call my land line…why is there not a number I can call to speak directly to tech support
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Phil
(@pathdocphil) reported
@virginmedia Engineer hasn't appeared to install. No way of asking about it online, calling help results in "password incorrect" yet log in on app and online ok. What's going on? Terrible service from day 1!
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Mick *****
(@mickcocks) reported
@virginmedia we have had an outage on the Virgin Media business line since 11:57 (IP14JJ) please advise?
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Zorro
(@Zorrotwenty) reported
@StuartW29013075 @virginmedia Message 👉 @LordHelp07 For Help ASAP
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Luke Murdoch
(@LukeMurdoch) reported
@virginmedia This just sums up how frustrating it is to be a customer of yours. Hence why I’m leaving and going back to @bt_uk
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Rohan Brahmbhatt
(@RohanBrahmbha15) reported
@virginmedia Hi Team, I recently joined Virgin Media broadband service on 15th Nov 2022 with package M250 plan 30 GBP per month and since I was new customer.
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Joseph Mulholland
(@JosephMulholla8) reported
@virginmedia No intermittent connection to websites…the phone is connected into the router…..but my connect was being monitored. I cannot speak to tech support without jumping through hoops…been trying for 30 mins..I’m now tired
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Graeme
(@gmichie7) reported
@virginmedia I very much doubt it given the responses from customer service ik the past 2 days. Thanks
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gavin_clarke
(@gavin_clarke) reported
@virginmedia Since the summer our broadband has become chronically unreliable: lost range & frequently dropping out. I spoke to Virgin before & got a replacement router. No difference. Had that rooter rebooted to factory settings on advice of Virgin who also applied some fix. No difference.
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justine
(@justy40) reported
@virginmedia Tried different browser too and same issue
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Joseph Mulholland
(@JosephMulholla8) reported
@virginmedia I cannot contact virgin technical support. Just going round in circles.
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Rohan Brahmbhatt
(@RohanBrahmbha15) reported
Please help me with this situation and I asked the customer care person his/her full name but they said it's against the policy not sure if it is true as I have right to know customer care person's full name. Virgin media customer care is not able to resolve this issue
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gavin_clarke
(@gavin_clarke) reported
@virginmedia I have a pod and the issue perists. The problem is not in the house with the router. This is the second router and like the first, is operating fine: througout the outages, the lights are steady. It's a problem with the Virgin network.
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Paul Rowell
(@Groweller) reported
@virginmedia Not unless you reverse your decision and support your customers when they travel the world… you did have this support in 2019 when I traveled to #LasVegas … what happened??