Is Virgin Media having an outage?

@virginmedia Support staff who never get back in touch. When asking for a customer service contact, offered a postal address (very high tec)

@virginmedia Will you be putting me on hold for 44mins on the online chat or will you just do it for 37mins then just hang up? Im ok thanks

@virginmedia They always stick to the time given but unfortunately it breaks again shortly afterwards. As I said this is not usual or expected service

@virginmedia Tech team say 'vibration' is causing difficulties. Poor comms, & no definite diagnosis, solution or fix date. About to move to Sky or BT.

@virginmedia Add the fact you charged me as a new customer for moving house and pointed me to a non existent T&C, can't say I'm best pleased.

@virginmedia Initially spoke with cust serv who passed me to cancellation dept. Only to be told I can't cancel with them.

@virginmedia Full house bundle - "up to 200mbps" you neglect to say "down to 0.78 Mbps"

@virginmedia A series of awful cock-ups to my bill and a series of really, really long calls with people who don't seem to care about customers at all

@the_real_wc @virginmedia Absolute shit service, I too have no phone line I live on the same street as @the_real_wc been down for over 2 weeks. I too have cancelled

@virginmedia it was the Tec team that told me it was a problem my area try after 6 then try tomorrow and that you can only have one device not 2

@virginmedia Never...didn't even know there was such a thing. I'm starting to think the area fault is probably a lie #shady

@DynoDavidwm @virginmedia When you leave them, they'll fell a whole forest to send letters to "The new occupier". Sufficient letters to guarantee I never use them.

Cannot believe @virginmedia told us they can't install our flat's cable/wifi for TWO MONTHS and offered no solution. Worst customer service.

@virginmedia Soooo I can cancel my contract, register under my fiances name and save nearly £15 for the same thing? Surely this is backwards #JustSaying

@virginmedia All channels especially HD have really bad lip sync issues that make it unwatchable, several calls to customer service and no resolution

@virginmedia I've rang you more times than months I've had your service. It's garbage. Glad you sent me a price increase email with (1/2)

@virginmedia Does virgin media operate a policy that requires a customer to produce ID at local store?

If you're thinking of getting @virginmedia don't! Product and service are shit! Charge extortionate pricesfor internet that Don't ever work!

@virginmedia No. Just tv and internet. Both still not working for me and my neighbours.

@virginmedia No... I'm in work, I also don't feel like it is worth it after how bad the service was last time! I just want to know when it will be fixed!

@virginmedia How seriously do u view setting up fraudulent customer accounts? Ur customer service team seem quite relaxed about my details.

@virginmedia Last time I called virgin media customer services off my mobile it cost me £12

@virginmedia Well I tell you what I'm gonna cancel my other 3 phones broadband landline and TV which will cost you £200 a month. I hope it was worth it.

@virginmedia They have meant to have looked into it already over the weekend. Is there a known service error for the GL3 area?

absolutely incredibly awful service from @virginmedia this month and last. Disconnecting everything! After 11 years! #virginmedia #shocking

@virginmedia Yeah -they noted my account and passed me through to tech support who then started again with the sim checks I have been through same checks

Virgin media acc tryna have my pants down another £100 bill wtf!!!

@virginmedia If I have to call back it will be to cancel of course u won't give a shit cos I'm just 1 customer just like any member of ur team so rude!

@virginmedia hi, is there any way for me to contact you as support (web and phone) close at 8PM?

@virginmedia How do I make a complaint ? I pay full wake for a service that hasn't worked for weeks now

@virginmedia I'm sorry you'll loose a customer!

@lozieoconnor @virginmedia You're better off moving to @TalkTalk or @SkyUK heard they are both decent and better service

@virginmedia I am so fed up with this wifi it keeps dropping out is there a problem in Ws15 please before I throw the thing out the window

@virginmedia Also your customer retention team wouldn't compensate us other than forgoing the bill, so we wouldn't pay for a service that didn't work lol

@virginmedia Very disappointed with the mangers lack of customer service think he's in the wrong job..not impressed at all! #poorcustomerservice

@jemlamble @virginmedia It's the worst isn't it! Always having problems with them!

@virginmedia I’d like to cancel my account please as I left sky because if price rises

@virginmedia Wasn't much help, it's every evening it gets really bad.

@virginmedia The internet has been down in the area since lunch time, been informed that engineers cannot locate the fault it has been roughly 7 hours.

@virginmedia You have taken the sim from me with credit on without asking and when I tried to complain customer services hung up on me.

@virginmedia Yes as my daughter has a mob if she goes over data up2 £15 then u suspend both! Problem is she hasn't gone over this month but u still susp

@virginmedia Still broken. Still overcharged. Guess I get to have another fun evening trying to get past your robot to speak to a human *sigh*

Thanks @virginmedia everything is down again....

@virginmedia Book an engineer even though numerous customers are having issues, waiting time 2-3 days.

@virginmedia You surely can't leave people this long? Both me and my husband have work to do. Can you provide a more detailed reason why it's down

@Im_Chesney @virginmedia Nah just constant ping spikes. Goes from like 20 to 300+, complete shit

@virginmedia If by help you mean advise me to contact your customer service numbers yet again then no thanks

@virginmedia Lack of service has cost my business money, your staff don't have proper training, no complaint process, managers don't bother calling back

@virginmedia Yes we have spoken to customer services but no joy ! We pay for optical fibre and aren't even getting half the service we pay for !

@virginmedia I already checked it has been reported as none, called up customer service they said numerous people have called from the area reporting it.

@virginmedia Came home to find the internet in my area down again. Also no refund on last month's outage. When will both be fixed?

Are @virginmedia actually just trying to make me as angry as possible??????? Fucking uselsss service.

@virginmedia Yes the local box can't have been reconnected. Even though I reported the outage at 1100 yesterday

@virginmedia It is lying and poor cust service because false promises were made repeatedly and no follow up. Is complaining going to get it fixed sooner?

@virginmedia please give me a customer relations contact that can own and sort this

@virginmedia Fuck off u twat

@jd_jakey @virginmedia I know, I was ringing to cancel my services because they're going up another £3.95 a month.

@virginmedia i thought i had done this with matthew from customer services - he even read it back but it appears its not logged

@virginmedia No. I fixed the issue though. Can I watch on demand programs on 4G or does it have to be my home wifi?

@virginmedia are you aware if problems in l36 area.....Im getting 50mg instead of 200mg

@virginmedia Customer service phone number available online

@virginmedia Not according to the service status on my account but this has been ongoing for days and is beyond a joke now

How many times a year can Virgin Media increase prices without any justification.I think it's time to cancel and look elsewhere @virginmedia

@richardbranson Hi Richard, Could you please sort out my Virgin Media broadband and TV. Second day with no service. Issue seems to be affecting many people!

@virginmedia is there an internet issue in the g67 area??

@virginmedia after 11 yrs. time to leave your service. Shocking customer service. 30 days notice reqd even though not getting any broadband.

@virginmedia Your service update shows no broadband issue tho clearly there is still no broadband- therefor a pointless useless service.

I was told by @virginmedia I was getting my missing piece of equipment today and guess what still not here! Terrible service!

@virginmedia Yes. Said no issues. Signed in and ran it again. Found an issue and advised "10 minutes" .. It's working again now anyway..

@virginmedia Yet another price rise, a hefty one too! An utterly disgusting way to treat customers. This could be the last straw.

@virginmedia Internet down since power cut in Stoke (ST1) at 18:45. Yes I've tried turning it off and on again.

@priceym32 @virginmedia feel would of been easier to of offered this video than request customer to call in ?

@virginmedia The shocking price increase and lack of customer service e

@virginmedia Yes - phone looks like it has 4G signal and then when u ring it - it rings twice for the caller and goes through to voicemail.. it doesn't

@virginmedia I've tried them because I've had this issue for a while now

@natashaAweb had enough bullshit laptop 1hrs no more crap virginmedia ltd access website dissapearin memory @natashaAweb

@Ellamaiofficial had enough bullshit laptop 1hrs no more crap virginmedia ltd access website dissapearin memory @Ellamaiofficial

My real network speed is currently 83.63 down 12.61 up, I'm paying @virginmedia for 200 down 12 up #contention

@virginmedia No, nothing. I have to sign in and run a test and then I get an auto message apologising for intermittent delays. No predicted fix time. KT2

@virginmedia I'm not a customer, I'm just someone who lives nearby. Don't see why I need to call your number. Offer still stands to DM address tho.