Is Virgin Media having an outage?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

October 21: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (66.73%)
  • ▪ Phone (13.43%)
  • ▪ TV (8.40%)
  • ▪ E-mail (6.22%)
  • ▪ Total Blackout (5.22%)

Virgin Media Comments

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Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • missfreyashah
    Freya Shah (@missfreyashah) reported

    @virginmedia you’re worth £15bn and a bit of god damn wind and we’re left with no WiFi or TV. ARE YOU FREAKING JOKINGGGGGG

  • dizzy9491
    Jacqueline Daniels (@dizzy9491) reported

    @virginmedia Virgin was an excellent service but the past two years have been awful. Glad to be free of a company that only looks after its new customers

  • Louise_Reilly_W
    Louise Reilly (@Louise_Reilly_W) reported

    Virgin Media broadband down in Killester, D5. When will this be restored? @VirginMediaIE #cantsurvivewithoutinternet

  • hoylus
    Phil Hoyle (@hoylus) reported

    @virginmedia Been having intermittent broadband service for a week and a half in W12. Was told on the phone it would be sorted. Hasn't been.

  • robertl13570266
    robert lindsay (@robertl13570266) reported

    @jmcoleman1989 @virginmedia I had to fight for months to get answers Frustrating for me and I didn't ask for help I was making a point

  • MrJamesLodge
    James Lodge (@MrJamesLodge) reported

    @virginmedia Now beeing lied to by customer service and no resolution offered. Completely unacceptable!

  • jeppu127
    jeppu127 (@jeppu127) reported

    @virginmedia ANYONE WILL BE UNHAPPY IF YOUR SERVICE IS BAD HOW CAN U GET CUSTOMERS TRY TO BUILD UP CUSTOMER CONFIDENCE

  • BobiliciousM
    Bobi Matharu (@BobiliciousM) reported

    TV & BROADBAND DOWN ALL DAY!TOLD BE FIXED BY 2.45PM TODAY & NOW GOING TO BE FIXED BY 3.30PM TOMORROW! WTF? @richardbranson @virginmedia

  • LouisSnoois
    Louis (@LouisSnoois) reported

    @virginmedia No. Every time it gets to the estimated fix time it gets pushed back another 4 hours!

  • Fazzinho1985
    Ben Farrington (@Fazzinho1985) reported

    @_PaulJamesCox_ @SkyUK @OpenreachGB @virginmedia Unbelievable honest I thought I’d give them a go as “they can’t be that bad” turns out they are. No apology or any call to say anything.

  • lucafiderio
    Luca Fiderio (@lucafiderio) reported

    @virginmedia Speaking for hours on the phone is not a feeling. If you genuinely are sorry I suggest you report these problems to @TomMockridgeVM

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam @virginmedia What does that say about Sky, their customer service and their help team when @virginmedia replied to me before you did?

  • JackBatcheler
    Jack Batcheler (@JackBatcheler) reported

    @virginmedia hey, had no internet all day in sw8. What's the issue? Using up all my data

  • YasminAnnLee
    YasminAnnLee'† (@YasminAnnLee) reported

    @virginmedia Your apologises don't cut it, and no because everyone we speak to can not help us. And I'm not even getting my £10 deposit back from the ..

  • AnniesGlassBead
    AnnieMcCabeRimington (@AnniesGlassBead) reported

    @virginmedia No access online to Coop bank for 3 days They say its a VM issue...about to close both unless sorted

  • lisa_alba
    🌸spirit✨of✨freedom (@lisa_alba) reported

    Which? found that among the 53 % of households who had difficulties with their broadband, customers of Virgin Media, TalkTalk, Sky and BT were most likely to experience an issue.

  • Penners83
    Gavin Pennington (@Penners83) reported

    @virginmedia With absolutely no intention of ever returning following that call! You seriously need to look at your customer service retention team!

  • lucafiderio
    Luca Fiderio (@lucafiderio) reported

    @virginmedia don't waste your time and mine asking. Already wasted hours on calls to VM service, countless apologies and delayed fault resolutions

  • JAMESWOOD1988
    Jimmy Wood 🐝 (@JAMESWOOD1988) reported

    @virginmedia Why? It’s always the same outcome. It’s not your fault I just can’t handle your service anymore and I know im not the only one

  • YasminAnnLee
    YasminAnnLee'† (@YasminAnnLee) reported

    @virginmedia To cancel the cancellation on the original account but because of the other account virgin are unable to cancel the cancellation and we have

  • YasminAnnLee
    YasminAnnLee'† (@YasminAnnLee) reported

    @virginmedia Basically we decided to cancel our account, spoke to a rep of virgin media about getting a cheaper deal, he took down details and before

  • andrei74_uk
    Andrei (@andrei74_uk) reported

    @markrendle @DirectLine_UK @virginmedia is just as bad

  • JAMESWOOD1988
    Jimmy Wood 🐝 (@JAMESWOOD1988) reported

    @virginmedia So why am I paying for 100mb speeds and getting 3mbs every damn day?? Joke. Not help, no upgrade..we just get send around the block

  • lucafiderio
    Luca Fiderio (@lucafiderio) reported

    @virginmedia stop spending money on useless adverts designed to lure unsuspecting new customers and fix your poor broadband network

  • samj14793
    Sam J (@samj14793) reported

    @virginmedia @YasminAnnLee Basically I had decided to cancel my account due to being unable to afford it, spoke to a rep of Virgin media about getting a cheaper bill

  • andywarner88
    Andy Warner (@andywarner88) reported from New Malden, England

    I don't call to 'pretend' I'm leaving & after 10 years expect a good service from @virginmedia, however, I get the opposite. #virginmedia

  • JAMESWOOD1988
    Jimmy Wood 🐝 (@JAMESWOOD1988) reported

    @virginmedia They don’t care I’ve rang them loads of times and they say they will re boot etc all bull shit still the same speeds

  • TODAYWEAREABOUT
    kaza brookbanks (@TODAYWEAREABOUT) reported

    @virginmedia @AnnaB_Cdf Well if you read it She was advised to wait while they fix it

  • TODAYWEAREABOUT
    kaza brookbanks (@TODAYWEAREABOUT) reported

    @virginmedia my mom is complaining of no Internet even when reset we live in stapleford where it says your best so fix pleasr

  • JAMESWOOD1988
    Jimmy Wood 🐝 (@JAMESWOOD1988) reported

    @virginmedia A friend of mine said you’re doing works for weeks in our area but you don’t help us out or care tbh same usual crap us customers hear

  • NealE64
    Neal (@NealE64) reported

    @virginmedia No broadband either! Think the overpriced network is down. Not impressed.

  • kraigeyroxx
    ★Craig★ (@kraigeyroxx) reported

    @virginmedia No, the site doesn’t load on my phone and the internet is down so can’t check lol someone replied earlier and said there’s an issue

  • TheFalseLibero
    TheFalseLibero (@TheFalseLibero) reported

    @ChrisPen2530 Virgin Media are awful. I don’t know why I’m still with them.

  • JAMESWOOD1988
    Jimmy Wood 🐝 (@JAMESWOOD1988) reported

    @virginmedia honestly your service and alleged speeds make me feel so sick sometimes. It’s absolutely bobbins for what you expect us to pay!

  • Iilireinheart
    evie (@Iilireinheart) reported

    can virgin media actually choke wtf

  • YasminAnnLee
    YasminAnnLee'† (@YasminAnnLee) reported from Solihull, England

    @virginmedia are aboustly useless they messed it up and can't even fix it! Fuming.

  • Delveyboy
    Heinz Beanz (@Delveyboy) reported

    @virginmedia I kept being disconnect from Battlefield 1. This was due to packet loss I think. No issue with Sky

  • Brocroft1
    Connor Oscroft (@Brocroft1) reported

    @virginmedia No, and according to the test my router is fine but I've had nothing but trouble recently, I've got to use my data upstairs, it's that bad.

  • dickely14
    ritchie (@dickely14) reported

    @virginmedia No offers given by staff. Just had to downgrade everything. No help at all.

  • acheese_
    Alex (@acheese_) reported

    @virginmedia Ideally would like to talk to somebody based in the UK who can sort the problem out locally rather than forms/messages etc

  • simone0606
    simone wilmot (@simone0606) reported

    @virginmedia well had you installed today after 15 years with sky and within 3 hours had the most horrendous customer service ever

  • dickely14
    ritchie (@dickely14) reported

    @virginmedia fell for the we will give you a free v6 box trick. Come end of contract wack up the price to a ridiculous price. Had to cancel.

  • ethaninsweden1
    Ethan Howard (@ethaninsweden1) reported

    @virginmedia I will be contacting customer service - as a customer since NTL, that's an awfully unhelpful response. 1/2

  • nickholding01
    Nick Holding (@nickholding01) reported

    @virginmedia Yes just says price is now £19 ibstead of £18. Dont have a phone just your very poor broadband so cant have a variation in bill

  • kraigeyroxx
    ★Craig★ (@kraigeyroxx) reported

    @deanc121 @virginmedia Yours down to D? You near Heathrow as well?

  • deanc121
    d (@deanc121) reported

    @virginmedia What is the exact issue

  • kpwxx
    Kim Wheeler (@kpwxx) reported

    @virginmedia It is multiple devices. I wrote down the password & have no email noting it was changed, but even so, thought I'd try and recover in case. 1

  • Aimee_Bare
    Aimee Bare (@Aimee_Bare) reported

    @virginmedia No there isn't. Even if there was it is still yet another issue with Virgin not working.We've made contact&no one can come out until Wed!!

  • Delveyboy
    Heinz Beanz (@Delveyboy) reported

    Thanks to @virginmedia for giving me the superhub 3. The latency issues are just ridiculous. I wonder if it counts as faulty equipment?

  • mjbsaffie
    Mike Brass (@mjbsaffie) reported

    @Andrew_Adonis I have VirginMedia and it is good, except for the damn prices mirrored by competitors for like-for-like.

  • VasPoulios
    Vasilis Poulios (@VasPoulios) reported

    Every time the wind blows internet is down! We r in London and not in the Pacific somewhere @virginmedia ! #virginmedia #virgin #sucks

  • tracycoops02
    Tracy Cooper (@tracycoops02) reported

    @virginmedia Ideally we'd like to cancel our contract, or at the very least pay the introductory rate for the remaining 6 months.

  • andywarner88
    Andy Warner (@andywarner88) reported from New Malden, England

    @virginmedia Thank you JY, but no one wants to listen. When I said that I had to leave due to the cost & service, there wasn't an attempt made to keep me

  • ksutch30
    Kelly Sutch (@ksutch30) reported

    @virginmedia I really cannot seem to make you understand. No matter what I do it doesn't work. Can you let me know when I can cancel my contract?

  • kpwxx
    Kim Wheeler (@kpwxx) reported

    @virginmedia Since I can't log in I can't check that, entering my postcode just refreshes that page. But the problem is'nt with our internet service, (1)

  • jeppu127
    jeppu127 (@jeppu127) reported

    @virginmedia YOUR CUSTOMER SERVICE IS THE WORST ONE TRYING TO REACH THEM IS A NIGHTMARE HOUR LONG WAIT AND THEY HANG UP IN BETWEEN TALK

  • rhi_clegg
    Rhiannon Clegg (@rhi_clegg) reported

    @virginmedia It's common knowledge. Engineers have been out to the neighbours and a repair is now due 8/11/17 apparently. Unless my issue is different...

  • ksutch30
    Kelly Sutch (@ksutch30) reported

    @virginmedia My service is no good wired or wireless!!

  • SueCSylvester
    Eternal Fist Shaking (@SueCSylvester) reported

    @mattyboy28uk @PhotographyM1ke @virginmedia @10 Then tech issue (not works) on status page, but said 9pm. Now 3.30am and counting. Always going down, very slow. Price up few times per year

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam I've been a customer for 15+ years and can't get a response to my question. Maybe it's time to cancel and move to @virginmedia

  • acheese_
    Alex (@acheese_) reported

    @virginmedia if your thinking of going with virgin, don't. Worst service ever, ended up calling their contractors to actually get anywhere.

  • SueCSylvester
    Eternal Fist Shaking (@SueCSylvester) reported

    @mattyboy28uk @PhotographyM1ke @virginmedia Went down @10, told ‘upgrade’ Work being done with no notice, also not on website. Promised fix by 3. >

  • theanidox
    lol watch this (@theanidox) reported

    @virginmedia Wireless. I usually get around 50mbps up 5mbps down on wifi on this device.

  • Jonathan_Evanss
    Jonathan Evans (@Jonathan_Evanss) reported from Pontypridd, Wales

    @virginmedia does your broadband service ever work? Shocking

  • tomgarment
    Tom Garment (@tomgarment) reported from Eastwood, England

    @virginmedia Hey Guys? What does it take to actually become a customer. A referral, 30 minutes on hold and 3 calls and a promised call back yet you still don't want my business?!

  • paulrobmorgan
    Paul Morgan (@paulrobmorgan) reported

    @virginmedia incompetence by cust sales trying to + hm phone.Poor new cust service.On hold 4 ages had to hang up.Lets see if she calls back

  • stewiemac67
    Stewart M (@stewiemac67) reported

    @virginmedia I phoned 150. They are aware of the fault (yet strangely haven’t updated the service status) and are working on it. I won’t hold my breath.

  • Chroma_Hone
    Chroma_Hone (@Chroma_Hone) reported

    @virginmedia wifi is fucking shit. my neighbor has the exact same router as me. downloads a game in 20 mins, takes me 30. '100mbs'. my ass L

  • bigwows
    Curses, foiled again (@bigwows) reported

    @virginmedia I’d explained that at the start and it wasn’t exactly complicated so thought it wise to hang up. Why on earth do you still outsource this?!

  • amysf39
    Amy (@amysf39) reported

    @virginmedia do I contact you for mobile phone and customer service complaints?

  • Aimee_Bare
    Aimee Bare (@Aimee_Bare) reported

    So fed up with the poor service from @virginmedia. Constant problems, service down YET AGAIN!! No tv, no internet AGAIN!!

  • cutclear
    ӇΛϞz (@cutclear) reported

    What goes down and never comes back up? Your mcm's erectile and virgin media broadband

  • grahameylagroin
    Mr G Mackie (@grahameylagroin) reported

    @virginmedia Get it sorted, or get me a refund. I didnt even realise that we had made a substitution its that bad!!!

  • grahameylagroin
    Mr G Mackie (@grahameylagroin) reported

    @virginmedia I dnt have a login & i dont want to do your job. Im in Oxon. u told me when i signed up that you dont get these issues because no satellites

  • redshoessuemo
    Sue (@redshoessuemo) reported

    @virginmedia ub7 area no service all day how about refunding some money?? Advised off till 9pm, not good enough for what we pay

  • stewiemac67
    Stewart M (@stewiemac67) reported

    @virginmedia There is nothing showing, but the problem seldom lies with me alone, so I’m assuming it’s more widespread. It would be nice to know though.

  • BeresfordMatt
    Matt Beresford (@BeresfordMatt) reported

    @virginmedia when there is a fault that takes my service down for an entire day I expect an instant refund. Not sarcasm from your staff.

  • chrisshambrook
    Chris Shambrook (@chrisshambrook) reported

    @doubleuscore @virginmedia in modern online subscription age of switching stuff on an off easily, someone else will do this and win on putting customer first.

  • nickholding01
    Nick Holding (@nickholding01) reported

    @virginmedia As if internet been down so much wasnt enough you have decided to add an extra pound to my bill for some reason. Care to enlighten me?

  • MattSeekings
    Matt Seekings (@MattSeekings) reported

    @virginmedia Last month it was the broadband now the TiVo box won’t turn on, keeps beeping & restart itself. I’m getting sick of this lack of service!