Virgin Media Outage Report
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 29: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Dublin, Batley, Guildford, Exeter, Glasgow, Edinburgh, Livingston, Bonnyrigg, Islington, Southwark, Brighton, Hammersmith, Ilford and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Wi-fi | |
| Chesterfield |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
||
 Dublin |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ram Patra
(@ram__patra) reported
@virginmedia broadband down for the last 30mins. Is there an outage in Dublin?
-
Catherine
(@Prattypus_) reported
@virginmedia Yes please, my internet is completely broken!
-
alysha🥾🌍
(@102lysh) reported
@virginmedia Its terrible. I couldn’t even use my games console this morning as the TV was being used.
-
Audrey Lobo-Dasilva
(@audsdasilva) reported
@virginmedia sorry VIRGIN MEDIA.... your customer service is the WORST ever..... just reported that my WiFi was not working after endless texts and waiting on the phone to have my called disconnected by ZAC! I was polite. Why record calls???
-
ZyrxOnLinear
(@OnZyrx) reported
@kadzfnbr @QuavyEU @virginmedia I am getting virgin WiFi so that’s why I said rip cos I might get **** WiFi
-
DANNY IZANAGI
(@Danny_izanagi) reported
@virginmedia But i waited 3 times for 1 hour and they cut me off. I need to cancel
-
Nicholas King
(@Coolriree) reported
@virginmedia I have tried to play nice going through YOUR hoops to cancel installation. If you are going to make it so hard to cancel then you can waste your money sending engineers out to us. Signed A Former Potential Customer.
-
Fintan Stack
(@FintanStack7) reported
@virginmedia I've tried the link you sent but am unable to navigate it due to numerous errors, check the thread that we are talking on and you'll see there are buttons missing etc. I want to pay my bill but can't log on or reset my pw and I can't use my home phone now as it costs me. Pls help
-
Paul Webber
(@soswebber) reported
@virginmedia to be frank your internet is not fit for purpose & your customer service is a disgrace! You’ve treated me like a mug. 8 days until this is all over as @SkyUK are coming🤞@richardbranson hang your head in shame that you are associated to this brand!
-
shaun mcpherson
(@macp68) reported
Virgin media........ absolutely shocking customer service, anyone thinking of using them I wouldn’t recommend #virginmedia
-
Khalsa Aid
(@aid_khalsa) reported
@virginmedia @ade5star Virgin media, why is your service web page not reporting the outages being experienced by so many in the KT region? This has been going on since Monday!
-
Ryan Walmsley
(@ryanteck) reported
@Gadgetoid @PhilGrimley @virginmedia Yeah, it's not phone copper but it's coax. Quite technically impressive, but the issue with VM is very area dependant.
-
michael
(@michael77490284) reported
@virginmedia you know you have a scam account @virygyinmedia that is DM’ing people that tweet you with issues asking for card details as security, they have even cloned your Twitter page🤬🤬
-
Fintan Stack
(@FintanStack7) reported
@virginmedia I've just tried to use that service again, specifically the message us route, and it just redirected me to the home page over and over again
-
Lee Bentley
(@bentley2904) reported
@virginmedia how do I cancel my subscription my contract has ended and doubled in price so im guessing you will be wanting your boxes and router back
-
Mark
(@Defective_9) reported
. @virginmedia is comfortably the worst WiFi I have experienced. 2 new super hubs and it’s still useless, impossible to get work done!
-
Hary
(@harry_kem) reported
@virginmedia I’ve never called in the 3 years I’ve been with you so can’t remember them but I have all my other information I really need this sorted as I have been paying £63 for something I cancelled on 15th November
-
Adam Tromans
(@adamace72) reported
@virginmedia I've have been trying to contact you for weeks about my awful internet especially the wifi, after being on hold twice for a hour and half you cut me off both times, I've since had to put your awful superhub into modem mode and buy my own router to cure the problem, great service
-
Phil Howard
(@Gadgetoid) reported
@PhilGrimley @virginmedia The real person at fault here is whoever figured out how to squeeze internet down copper phone lines... and thought “I’ll tell my boss instead of taking this horrible secret to my grave.” But that said... virgin is fibre and even *that’s* sucking right now 😐
-
alysha🥾🌍
(@102lysh) reported
@virginmedia Several times, yes. But my family keep being advised of ‘blackspots’ of signal in our house when that can’t be the case as nothing has changed in my home for this to randomly occur. We’ve been sent a new router, and wifi boosters with no luck
-
Vaughn Williams
(@VaughnWilliam16) reported
@virginmedia Yes we have two boxes, and both were connected correctly, and both had no signal just for those channels. All other channels were fine. Both boxes reset numerous times and HDMI cables swapped over😫
-
Fintan Stack
(@FintanStack7) reported
@virginmedia I sent screencaps in this thread of the missing buttons or icons when your colleague suggested the same. If i follow that route it wants me to sign in, which we know I am unable to.
-
Richard
(@r_lockard) reported
@virginmedia, is the website down? Can't login to my moblie account
-
Will
(@Will_H1999) reported
@virginmedia every time I try to phone up it just cuts me off and says try resetting your equipment. How on earth do I speak to someone about a VPN issue which you have blocked which I need to safely work from home????
-
Fintan Stack
(@FintanStack7) reported
@virginmedia After trying your suggestions over and over again for 2 weeks I'm starting to think the problem might not be my end 🤔
-
Hary
(@harry_kem) reported
@virginmedia Via online link and it took a payment of i believe £1.50 to cancel I’m sure it was through the virgin app
-
Bee And Trix
(@Bee10Trix8) reported
@virginmedia NL - one of the tech team engineers has ordered a new Hub. No need to chat at 12pm now. Feedback for VM: unnecessarily frustrating and time-consuming way of trying to fulfil a simple customer request. If my options weren't so limited I would have left VM. Experience = very poor.
-
Helen Marie Cooper
(@MinnieCooper5) reported
@virginmedia Been on hold for 25 minutes to cancel my contract. Got through to John who said he’d have to transfer me (despite being in the cancellations dept). Waited a further 7 minutes and was then cut off. What do you suggest? I don’t have all day to wait on a phone to you.
-
Phil Howard
(@Gadgetoid) reported
@ryanteck @PhilGrimley @virginmedia What? ********?
-
Sean 'Spooner' Murrell
(@TheOneSevenOne) reported
@virginmedia Been on hold for hours.. Too familiar with the hold music now. Gone through the text service yesterday but still have heard nothing.