Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Tower Hamlets, Croydon, Islington, Southwark, Grimsby, Paddington, Birmingham, Halifax, Manchester, West Bromwich, Cambridge, Hackney, Hampstead and Dublin.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet | |
| Croydon |
Wi-fi | |
| Islington |
Internet | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Lubbock
(@lubokian) reported
@virginmedia There are no known faults. This has been happening for the past 3 months. I spoke to tech support a few days ago who told me they couldn't find anything wrong on their initial checks. That doesn't help me as it keeps happening. I need someone to help me diagnose the issue.
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tj
(@teejayokay) reported
@virginmedia persistent wifi problems, please don’t direct me to your online help page
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sarah louise
(@LadySarahGson) reported
@virginmedia Down again- number says no known area faults. Here we go again!
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Phyllis
(@phyldogg) reported
I just cba to speak to someone on the phone @virginmedia can you help me cancel my contract pls? You’re quick on Twitter.
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Pádraig Brock
(@BrockPadraig) reported
@virginmedia hi, our internet connection has completely gone. Cannot connect to wifi. In Dublin 7. Is there a general outage?
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Matt Jones
(@matteus6007) reported
As quick as @virginmedia are, they are so unreliable and their support is shocking, makes working from home impossible
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Chandresh Lad
(@LadChandresh) reported
@virginmedia I was told next few days. I appreciate it was New Years but it’s been radio silence. I just want this resolved. Extenders I refuse to pay for, I can’t pay extra to get to get what I was already getting with BT. The hub 4 will resolve the issue but apparently I don’t qualify.
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Kimberley Kilmister
(@myster02) reported
from
Dundee, Scotland
@virginmedia can you have someone call me to regrade my services. I am now into a 2nd week of an on line chat that only ever says we aim to get to you in 4 hours but I never get someone #crapService #terriblecustomerservice
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🖤It is what it is عافية✊🏾🏁
(@Maiefya) reported
@virginmedia According to your app there are no known issues in my area, however that is false because my broadband has been down twice all within a 30 minute interval.
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James Brooks
(@JamesBrooksAP) reported
@virginmedia We live in London N4. Our internet has been cutting out the last few days. Are there any issues currently?
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Dr Owen Tomlinson
(@TomlinsonOwen) reported
@virginmedia Trying to transfer our old phone number to our new house, but having no luck talking to customer services. Can I have a UK-based number to contact and get this sorted.
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Hiten.
(@HitenPatel13) reported
@virginmedia Internet issues persisting. Keeps coming on and off and both wireless and wired are affected. Is there a known problem?
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Mustafa Axelrod
(@MustafaAxelrod) reported
@virginmedia The service status shows “green”, but your advisor said work could go on until 11 Jan. I want to know which is true, given there has been a 2 day pattern of broadband outage for several hours a temporary fix being in place.
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Michal W
(@Pandemonium_FTW) reported
@virginmedia They have been awful everyday, internet just randomly cuts out. All this started as we upgraded the speed of the internet
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David Born
(@davidb0rn) reported
@virginmedia One of your customer service staff said I should go into the office to access the internet in the meantime. Is it Virgin's position to encourage those with internet outages to go into the office to work?
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Ben Castell
(@ben_castell) reported
@virginmedia Recurring problems are either i. total lack of broadband or ii. very low speeds (we pay for 500) that make online meetings hit and miss. Today, it is the former.
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sluggerotoole
(@sluggerotoole02) reported
@virginmedia @BigIssue Dear Virgin Media, quite possibly the worst customer service. I just want to order a wi-if booster so my kids can do home learning. All you tell me to do is ‘download the app’. Done that but still can’t order a booster! Even BT guarantee signal in every room, but not VM!! V poor!
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sluggerotoole
(@sluggerotoole02) reported
@virginmedia Dear virgin media, please can you send me a WiFi booster so my children can have a consistent signal to do home learning. I’ve tried the app but doesn’t work. Very poor customer service!
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Mustafa Axelrod
(@MustafaAxelrod) reported
@virginmedia ID: F008710072. Please confirm that we will not have a 3rd successive outage this evening. Thank you.
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Kirsten Collins
(@KirstenJCollins) reported
@virginmedia It says no issues - but is back up for now .
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🖤It is what it is عافية✊🏾🏁
(@Maiefya) reported
@virginmedia Since the Hub/wifi is working again, I cannot comment any further till the issue resurfaces. I do not sit and stare at the hub (as i said , I only realised there was an issue when my video call dropped and my work cloud crashed)
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CCDrum
(@drum_cc) reported
@virginmedia Well, that’s what I thought. You know there’s an issue but you’re unwilling to fix it. I’m not entitled to compensation. I have already raised a complaint (23rd Nov) which you are ignoring. Is this correct? Have I missed anything?
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Dean Bailey
(@deanb077) reported
@virginmedia I’m not home at the moment but my tv is wired to it and buffers trying to stream things like iPlayer, Netflix etc.... really poor quality also while watching those services like blurry pictures then goes ok n then blurry again...
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moll
(@molliedyson) reported
@virginmedia I’ve been on the phone and tried to sort it and someone said they would call me back and never did. It’s been going round in circles
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George
(@olsoweir) reported
from
Edinburgh, Scotland
@virginmedia trying to give you guys money setting up a new broadband connection and the rep hangs up after being on the phone for 30 mins, doesn’t call back. How am I supposed to sign up with you now? Soooo poor.
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David Coates
(@coatesyd) reported
@virginmedia No just said to monitor it for a few days after his reset and call again but it's terrible again today so I will be faced with another 2 hours on the phone again at some point. The signal is shocking in any room other than where the hub is
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Alli* 🤜🏼🤛🏼
(@HacktoFlack) reported
@waitey @HelloFreshUK I never liked doing this either, but then reached the end of my tether with Virgin Media before Xmas and it actually worked wonders ...
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🖤It is what it is عافية✊🏾🏁
(@Maiefya) reported
@virginmedia The usual white blank light. Once i restart/reset the booster the issue reaolves itself. I cannot continue to do that since i am multitasking /attending various conferences via skype/Teams/zoom. Hopefully the rest of my day goes smoothly. And no this is not an internal issue!
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Darren Rolfe
(@Rolfe_The_Great) reported
@virginmedia so I've had no mobile signal for 2 days now. Service status page says nothing, what's going on?
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Kerrie 🇬🇧
(@Kerrie2k) reported
@Maiefya @virginmedia I called them about my net a few days ago, ours has been slower & has been dropping in & out for days, they told me it was a problem in the area & it wouldn't be fixed for a few days. It seems like a wider problem though, VM are very good at blaming the customers side.