Virgin Media Outage

Isolation would be ok if virgin media didn’t have such shit ******* WiFi 🤬

nope absolutely not @virginmedia i will not have our internet not working during isolation

@Lauren2209 @virginmedia I've had the same problem! I'm at my wits end with this and just want to leave now but can't do that because virgin are never available and been trying for over 2 weeks. Now they're going to take more money regardless if I want to quit as virgin have given me no other option ! 😡

@virginmedia I've been trying to contact virgin for 3 weeks. Through web and phone. 1 hour to 2 hours on the phone for you guys to just hang up everytime! Absolutely ridiculous! 😡 I'm a carer and rely on the services provided!

virgin media WHY is your wifi so shit

@virginmedia Been trying to cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

@virginmedia @MartinSLewis I’m looking to cancel my virgin media package and would like advice how to during this tough time.

@virginmedia Been trying cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

@virginmedia No! Service just ceased! Your web site says I am not a customer but you still took direct debit from my account on Friday! No phone line No broadband No explanation . Theft!

@VMSportIE @virginmedia No reply👍Great Customer Service guys..#SwitchtoSky #virginmedia

@pread16 @skytv @btsportfootball @virginmedia I can't stan their customer service tbh

@JohnRead388 @skytv @btsportfootball @virginmedia Problem is will be on hold for 3hours

Yes Movies has gone. Damn Virgin Media.

@scott_gamer @FOXtvUK @virginmedia Both are absolutely crap. Let’s be honest. Fox UK TV have subtitles occasionally if they feel like it. It’s like the Pot Noodle version of TV channels.

@MrCraigBradshaw @virginmedia Hey Craig, I'd be intrigued to see the outcome of this. I'm tempted to go with Virgin but if I found out after the promotion deal I am unable to have a price comparative to that of a new customer I won't bother.

@virginmedia hi, i was wondering if someone could help me on my order, as I’ve checked and says it’s parked.

@virginmedia no matter how, many times I ring my issue of my billing still has not been sorted this is getting ridiculous that I have to ring up everg month crying to get anything done

@virginmedia ur internet is dogshite i swear. Down for the 2nd time in like a week

@virginmedia i work on the internet and i have really horrific internet please sort it out i dont pay £86 a month for this kind of service

@Fliposteo @virginmedia I moved to sky and canceled virgin in January. Yet I'm still being charged for the service. Can't speak or get a response. I've just cancelled my direct debits.

@virginmedia what the hell is going on with the broadband service. App says service fine but let me tell you it isn't.

@virginmedia please contact me about turning our service on, it's day 4 now no wifi!

@caroline_rosier @virginmedia There’s a fault in the area, checked and phoned too, they claim@it’ll be fixed by 4pm tomorrow, am having broadband issues myself and a new customer, not happy @virginmedia

@virginmedia The icing on the cake! Can’t even access your site because “you’ve had to take it down to fix a few problems” no kidding!

@virginmedia Just on your website looking for help improving WiFi signal & in your ‘contact us’ section you have a small strip that says “pause your sports payments until the action resumes” So virgin customers go on & register for your pause! #hiddenmessage #poorcustomerservice

@virginmedia Nobody still available to help me with a home move though 🤔 great customer support guys... Not.

@virginmedia have let us down yet AGAIN. Not been able to use the internet and now the engineer booked to fix it hasn’t turned up! Spent two hours on the phone, plus they have miss billed me. Please contact me.

@Lauren2209 @virginmedia So disgusted with this so called sevice, cant get in touch with them, we are key workers trying to work from home but have no wifi, they are pretty quick to take the money but when desperately want to contact them they are never available, this is the norm! So sick of them..

@virginmedia fix your messed up broadband internet its p****g me off. Location is E14. I pay more than £60 a month the package.

@Fromematt @virginmedia @guardianmoney @MoneySavingExp @ConsumerReports @govindajeggy @JaneyGodley @piersmorgan After 4 hours on a webchat I hope I’ve got it sorted. They never told me about any disconnection fee (after they disconnected me wrongly!)

@virginmedia please advise how I get compensation for the complete lack of internet service. I have had the internet drop out approx every 30 seconds, given we are trying to work at home the service we are receiving is acceptable.

And it's down again @virginmedia. Once again your website doesn't work either. This really isn't good enough!

@virginmedia sort your shitty wi-fi out. Your call centres claim there is no problem. Your service status claims no problem. But bizarrely a tonne of people say different.

@virginmedia Every time I put Netflix on my TiVo box it plays for about 5 minutes and freezes before coming up with the error message “having trouble playing at this time” this issue is not with Netflix as it plays fine on other platforms. Please fix.

@virginmedia Our Wi-Fi has gone down, and your website says we've been suspended for not paying our bill. The bill which clearly states due 5th April. This is also during a time the government have said not to cut off people's broadband. And you have closed your call centres. Wtf

@CybillLiberty @virginmedia @reece_dinsdale had problems & got it sorted. They do seem like an awful company tbh.

@virginmedia @MoneyTelegraph I am moving from my address on the 30th of April and I don’t indeed to carry on with the service (and given the level of service I am considering cancelling an other contract on a different property. Please contact me ASAP

@virginmedia I would like to cancel my recent order for an increased bundle. However, I'm unable to contact the help desk or via live chat. I know you're busy but I've been trying for nearly a week. I am within the 14 day cancellation period. @MoneyTelegraph

@virginmedia @MoneyTelegraph I have been trying to cancel my contract over the phone or website for the last two weeks and I have not been able. I have written on your forums and searched anywhere to find a way to write to you, but I can only find that useless phone number.

@virginmedia my WiFi has been the worst I’ve even seen it

@richardbranson You wanting to do something about your @virginmedia service putting pound signs before people.

@virginmedia you dont help us on the phone,we can never speak to anyone from virgin. web messenger you never reply.

@reece_dinsdale @RoboBaracus @virginmedia I'm not with Virgin Media but my elderly mum is. I find them the worst company ever! They don't let you know when your contract has expired and the first you know of it is a more expensive bill. And don't get me started on trying to get through to someone on the phone! 🥺

@YamyamLad @virginmedia Oh no thats not great news is it. Were closed but i dont think im going to be going back there... got me down too many times. Xx

@SkyTudor2 @virginmedia I’ve been waiting since December! No one has contacted me.. @richardbranson this is how you treat your customers. I’m worried because I’m out all day.. (frontline worker) no cctv or alarm.. car was stolen 2 weeks ago. Talk about stressful! Thank you virgin!

So @virginmedia no help no response. I will be cancelling my contract.

@virginmedia I can see that there are quite a lot of messages. If there are known problems just let us know. That would mean you’re onto it and it will be resolved eventually. Our concern is that it’s her equipment which would mean an 83 year old with no tv for the next 11 weeks.

@virginmedia I have followed all the help pages online already. No resolution

@virginmedia Just spent 1hr 27 mins waiting on your customer service re price hikes .She decided to put me through to another department who had me hanging for a other 37mins then decided to cut me off.What a way to treat a loyal customer for over 20 yrs.

@virginmedia Fix it

@virginmedia is anyone dealing with customers at the moment, no one answers any phone calls, website down and your services plainly don’t work. All this for over £100 per month. Please let me have contact details of someone to speak to.

@La_Dadshot @virginmedia It’s not a problem your end then

About the 5/6th time my internet has dropped today... @virginmedia yous are truly the worst to go with...

@virginmedia sort your ******* shit out disconnect tooooooo many ******* times per day

@virginmedia how do I report a problem with my phone. Your call centres are closed and your website isn't working properly.

@vmbusiness suspended our mobile as we sent too many texts in March. Fact that we are a charity and there is a global pandemic carries no waight with their customer support team apparently as ‘fair usage policy applies on all unlimited plans.

@eddedmondson @virginmedia @BBCNews @BuzzFeedUK @guardian Ha! never noticed the thumbs up, thumbs down button before. Ta.

@McNallyMirror @AllonsyAlonso85 @virginmedia They seem to only reply if they know it's a user issue. When they know they're at fault and throttling the bandwidth they ignore the query.

@virginmedia I signed up to a new deal the other day via text message after talking to your customer services but its not started my bill is still the same.

@virginmedia My tv been faulty , you send an engineer out whos made it worse now never can get through on the phone lines #joke