Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, Manchester, Birmingham, Halifax, Hackney, Blackburn, Exeter, Islington, London, Glasgow, Northampton, Oldbury, Bristol, Rotherham and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Tower Hamlets |
Total Blackout | |
| Manchester |
TV | |
| Birmingham |
Internet | |
| Halifax |
Internet | |
| Hackney |
Total Blackout | |
| Blackburn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ali Gadema
(@Pookstah) reported
@virginmedia I tried to save my money by cancelling a couple of services. I assumed as I was still going to be a customer there wouldn’t be any fees. Only to get hit with two cancellation fees in my first new bill. I called to save money and ended up paying more.
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Mr Shaun
(@shaunsmith85) reported
@virginmedia my Internet has been down in TW18 2RB since around 2pm but your service checker phone line says no problems in the area which cannot be right! Help! Thanks.
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William Barnez
(@BillyNoMates666) reported
Sadly still not able to recommend @virginmedia to anyone. After a year of intermittent issues last week they finally upgraded the local network. Only for now to have a serious issue that wont be fixed until 4th April. No doubt another sticking plaster on a gaping wound. #Cheap
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Faye
(@fedgarrr) reported
@virginmedia No, I didn't receive the emails. I never receive my bills on email either. Please can I DM you to make sure you have the right email address on file?
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Jonathon Fitch
(@JonnyVR_) reported
@virginmedia Approaching 14 hours for broadband outage in B76. What is going on? You are affecting my business.
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Josh
(@SpaghettiXD_) reported
@richardbranson Virgin media aka expensive and **** £100 quid a month for what 15 mbps download speed??
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NickF
(@NAMF247) reported
@virginmedia Over two hours on the phone to your useless phone team. 6 different people, no resolution,no help. I will be contacting Ofcom tomorrow. You are in breach of contract.
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Craig Webster
(@craig_webster) reported
@virginmedia for a company that 'brings you closer to the people you love' you make it exceptionally hard / virtually impossible to contact you without spending hours on the telephone. Is there any time effective way to contact you about my service?
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daniel
(@hoaxliarsaint) reported
@virginmedia I seem to getting passed round departments because no one is able to find my order without a track number. I’m ringing because I’ve not been given a tracking number just the order number. Any help?
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Mike Jennings
(@mikejjennings) reported
@virginmedia what's up with your internet service the last few days? It's absolutely on its arse
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Faye
(@fedgarrr) reported
@virginmedia No, I never get my bills emailed either... I'll DM you.
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Mike Jennings
(@mikejjennings) reported
@Jennay_25 @virginmedia not just me then? Has yours been incredibly slow and up and down over the last couple of days?
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Steven Wallis
(@StevenCWallis) reported
I have phoned and asked why you have lied to me and had the phone put down on me. What a vile company you are. Can I speak to someone who can actually speak and understand english and therefore understand what I am saying, without putting the phone down on me @virginmedia ?
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Rachel Thomas
(@UnbredFormular4) reported
@virginmedia can i get some help
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Ryden⌛
(@OUTATIMEgaming) reported
@virginmedia your WhatsApp doesn't work and your live chat is going round in circles and driving me nuts. I need to speak with someone regarding my broadband contract. It was £25 now since the contract is over it's £47 gotta be something we can do to get that down.
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Matt
(@Badgersno1) reported
@virginmedia absolutely dreadful service! Spent over two hours on the phone regarding my mis-sold package and just get hung up on. Great way to treat a new customer
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Loulou
(@LouDePuebla) reported
@virginmedia a complaint has been open to you in January 2022. I am still expecting an answer from #virginmedia
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Jennay 🏳️🌈🖤
(@Jennay_25) reported
@mikejjennings @virginmedia Not constantly but I've had some small chugs for the past couple of months, going down randomly for no reason at all. All the fun stuff
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QueenofDeuces
(@q_deuces) reported
@virginmedia is there an issue with your systems? I’ve been trying to log into my broadband account via the app to make payment it’s telling me my details are not recognised
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jac
(@middletonhills) reported
@virginmedia no service in #G77 again today. No response from customer service. It is a daily problem. If you live in the area give @virginmedia a miss!!! 😡.
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Funwreckerr (He/Him 🏳️🌈)
(@Funwreckerr) reported
@virginmedia No it doesn't, it did this morning and it only got resolved in the afternoon. The issue I am having is that this is becoming too frequent of an issue and it is the same issue
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Matthew Trueman
(@truemanmatt) reported
@virginmedia Hi can you help me? Signed to a new deal on Sunday. Not happy with the new contract as a service has been removed which I wasn't told about. Offered a new deal over chat but agent couldn't sort. Tried speaking to customer services to yesterday. Unable to sort. Help
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Richard Workman 🇺🇦
(@richworkhardman) reported
We are on an 18 month virgin media contract (very reasonably priced) but genuinely thinking about getting rid of TV altogether. We barely watch anything that can’t be watched on a digital service.
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jac
(@middletonhills) reported
@virginmedia seriously it’s been a whole day now🙈. 1st world/covid/WFH problem. No service in #G775
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Tina Brandon
(@TinaJBrandon) reported
It would seem that the office of @LutzSchueler CEO of @virginmedia are just as incapable of replying to complaint letters as their complaints department !!!!!
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Raz
(@raztweets) reported
@virginmedia But if you need permission - why mislead people in to believing the internet is available in the area? Surely install it first, get permission first then advertise?? I was told 1st Feb and ongoing issue still. Has even affected my NHS work. Unacceptable
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Andy Clark
(@superchef1512) reported
@virginmedia your on line chat is not working and waiting on the phone takes 3 hours any suggestions around getting touch #customer service where are you
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CR1M1NAL
(@aaronmcfarland6) reported
@virginmedia still having intermittent signal after certain time everyday, zero problems all day till late afternoon then my broadband disconnects and reconnects for 3 to 4hrs BT28 area been happening over a week
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Leo (not my birth sign)
(@Lightcudder) reported
@virginmedia I am wiling to do pinhole resets on a regular basis, but more often than not they only work for a day or so. Its just frustrating when I try to work on my laptop in the evenings and I can't. Or sites won't load. or the signal appears for a few seconds and disappears. ;)
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Richard Franklin
(@Rich_Franklin09) reported
@virginmedia having continued terrible customer service from Virgin Media. Cannot speak to someone in the UK to help me. Very frustrated!