Virgin Media

Virgin Media Outage Report

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours

The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Virgin Media Outage Chart 11/30/2023 03:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Virgin Media compensate me for the outage?

Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (4%)

    Phone (4%)

Live Outage Map

The most recent Virgin Media outage reports came from the following cities: Glasgow, Edinburgh, Croydon, Enfield Town, Tower Hamlets, Newham, Birmingham, London, Reading, Dublin, Holborn, Bermondsey, Telford, Southwark and Nottingham.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham E-mail
United KingdomGlasgow Internet
United KingdomEdinburgh Internet
United KingdomCroydon Wi-fi
United KingdomEnfield Town Internet
United KingdomTower Hamlets Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Husna_Hussain13 Husna Hussain (@Husna_Hussain13) reported

    @virginmedia Have been trying to cancel my virginmedia account since May 9th. I've tried their wotsapp as they suggest but it kept resetting, I'm on hold for hours trying to get through on the number suggested. It's ridiculous. Meanwhile they are continuing to bill me! Ideas?

  • MichaelCreatura Michael Creatura (@MichaelCreatura) reported

    @virginmedia The original installation was booked for 2nd June nobody turned up to do the external work. I’ve had multiple complaints, and been told multiple times a member of the field support team would call me with an update l. I was even promised a call from the area support manager.

  • jillyosborne Jill Osborne (@jillyosborne) reported

    @virginmedia do you have an email address where I can write to with regards to an unresolved complaint? I no longer have access to my account and will not sit on the phone for hours in a queue. Thanks

  • Jdd535 John D (@Jdd535) reported

    Virgin Media have 2 have the worst customer service experience ever!!! @VirginMediaCorp

  • OfficialXau Xau Andrew Underson (@OfficialXau) reported

    @virginmedia No engineer. The hub wasn't the problem, the box that connects our area itself was apparently shorted. Still not sure as to why it possibly broke my router (not the hub), but I sure hope it wasn't That and still very disappointed in the sheer number of problems I've had with VM.

  • LordSnarl Carl Rhoades (@LordSnarl) reported

    @virginmedia I've tried everything multiple times and still get crap service

  • terryjbennett Terry Bennett (@terryjbennett) reported

    @virginmedia I've spoken to you on that number numerous times and you can't help....!

  • LordSnarl Carl Rhoades (@LordSnarl) reported

    @virginmedia Which had no recorded message or information of any kind when I phoned it and the website only works when you have Internet.... no Internet connection no website.... again worst customer service ever

  • jason84woods Jason Woods (@jason84woods) reported

    @virginmedia Install related, Friday I had no idea they were coming, Saturday I was promised they were coming and was told they didn’t come Friday because they were a man down but the team was whole on the Saturday so they’d deffo be coming to do a re pull.

  • J_Barrowcliffe Jeanette B (@J_Barrowcliffe) reported

    @virginmedia It's the same as last week - issues with the TV, allegedly being fixed today but broadband & phones are ok! So no broadband for me for a week, no TV for others, no fix for a week & an engineer booked for me this Wed pm, which may get cancelled again... #LivingTheDream

  • GoBronson Double Hockey Sticks (@GoBronson) reported

    @virginmedia is a joke. Overcharged twice now, have magically lost my contract though they've agreed 2 months in a row im still in contract yet charging me £57 too much! Customer service didn't mute when on hold. Employees laughing and shouting in background. What a shambles!

  • CCEire97 CC (@CCEire97) reported

    Anyone else in West Belfast having issues with Virgin Media WiFi? Can’t connect at all.

  • LordSnarl Carl Rhoades (@LordSnarl) reported

    @virginmedia Gee let me think ... use more mobile data to check issues with your service so I can tell you how to do your job.... AGAIN WORST CUSTOMER SERVICE EVER!!!!!

  • LordSnarl Carl Rhoades (@LordSnarl) reported

    @virginmedia My service is sketchy at best

  • beardedian Ian Roberts - The Beard (@beardedian) reported

    Both @VodafoneUK and @virginmedia #VirginMobile down this morning. That's my work and personal phone out. Looks like a quiet day today

  • SingleParentPes Single Parent Pessimist (@SingleParentPes) reported

    @virginmedia No TV or Internet at all. I have important meeting online weds and your guys are saying not coming to even look until Fri. Disabled people in the house with no access to TV or Internet too. Website says Internet in area is fine but TV down- both are downm

  • GoBronson Double Hockey Sticks (@GoBronson) reported

    @virginmedia I'm not asking for help I'm just staying a fact

  • walshy30 Kelly (@walshy30) reported

    @virginmedia I understand not everyone will be done at the same time but mum was bullied into changing before 6th June. When I asked her neighbours yesterday if they had any issues with their phone lines they said no and were still analogue and hadn’t received any info regarding change.

  • sjramsay7 Stevie Ramsay (@sjramsay7) reported

    @virginmedia No I will have the call as it will result in a complaint. After 20 hours on the phone to you and 2 failed appointments where you haven’t come out. You have abysmal customer service

  • Mrs_I_B Irena 🇺🇦 (@Mrs_I_B) reported

    @virginmedia David? There is no estimated time on the website to give us any idea about what is going on and when we could be getting normal service

  • jason84woods Jason Woods (@jason84woods) reported

    @virginmedia Yes, this was all confirmed via chat on WhatsApp with virgin support

  • TimGluckman Tim Gluckman (@TimGluckman) reported

    @virginmedia People in SE26 are surely entitled to a rebate. For the last week the (@VirginUKhelp) #Internet has been down c. 50% of the time; when one phones, recorded voice says '..engineers have found the problem, & r working to restore services. #Broadband #Sydenham

  • JoaqueBashir Bashir🇸🇱 (@JoaqueBashir) reported

    My Dad recently switched to virgin media WiFi from our nowtv WiFi (which literally had zero issues), and I have to say, I have had more issues within a week of having virgin media WiFi than I have had with any other WiFi provider in my entire life. @virginmedia @VirginMediaCorp

  • integritybereal What's going on (@integritybereal) reported

    @virginmedia It’s A Virgin Media outage in DA14 4NT and not us so no fault reference has been given to us. @lovelacegeezer

  • marney_13 Marney (@marney_13) reported

    @virginmedia how do I access your live chat service ? My first bill is £76 for some reason when my contract price is only £24!! Not happy

  • kb_huxley KB Huxley (@kb_huxley) reported

    @virginmedia help!! I've ordered a new phone, I have a new number, Yodel tried to deliver, but it got sent back. I can't phone out on my old phone, yodel don't appear to be in, and I've been locked out of Apps, including work!

  • cree_raymond Raymond Cree (@cree_raymond) reported

    @virginmedia Why ask what the issue is if you can’t assist? Useless. And it would help if your customer service team answered calls! As usual, I’ll need to go out my way to sort your mistake.

  • gemdanben GemDanBenKat (@gemdanben) reported

    @mandybaps1 @virginmedia I’m having the same issue! I’ve been with them since 2019 changed my package when it was due to expire and they’ve just charged me £232 via DD instead of the £70 agreed!!! 😡 waiting for a call back

  • SlayerDannn Dan (@SlayerDannn) reported

    @virginmedia All connections are tight and there are no shortages.. just spoken to someone on the phone and they can’t get an engineer until tomorrow evening…. I work from home, how does that help me for the next 2 days work?

  • C2B83 claire barrett (@C2B83) reported

    @virginmedia I could really do with someone who will listen and help