Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: London, Luton, Henlow, Newcastle upon Tyne, Bedford, Dundee, Manchester, Swansea, Cambridge, Halifax, Oxford, Liversedge, City of Westminster, Brighton and Dublin.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Total Blackout | |
| Luton |
Internet | |
| Henlow |
Internet | |
| Newcastle upon Tyne |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Haldane
(@wellmade66) reported
@virginmedia He is currently unemployed and this was provided through the jobcentre. He is due to start another course tomorrow, once again through the jobcentre and he is expected to be able to do parts online. The service we are being provided is not good enough. I need to know if this will
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John
(@John69960488) reported
@virginmedia I am writing to express my disappointment with the service I have received from your company. Despite my internet connection experiencing significant issues, your engineers have visited my home twice and have failed to resolve the problem. (1/4)
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gb/angel 💙 tree bfdi hyperfix
(@golfballbfdi) reported
@virginmedia THE WIFI WAS LITERALLY DOWN FOR 26 HOURS???????
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michael francos
(@michaelfrancos) reported
@virginmedia hi my broadband dosnt seem to be working can you check if there’s a problem with your service ???
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Drew Martin
(@DrewMartinVM) reported
@virginmedia no internet and service status is unavailable. Cb259nj any ideas?
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Abbas
(@MrRok32) reported
@virginmedia I am using the my virgin media app and the fix time keeps going up . I’ve gone over a day without internet
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Amanda Hillis
(@mandahillis) reported
@virginmedia I can’t get through to you on the phone and have an issue installing my broadband box. Can you help please?
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Dave Sharp
(@DavidSh97080131) reported
Can someone @virginmedia please let me know why my broadband installation has been delayed for a second time. I am being told because of a blockage in the road what does this mean?? Been over a month now with no service and cannot get a proper explanation.
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Space Enhancers
(@spaceenhancers) reported
@virginmedia Hi John sorry for delay. Had to retry twice but it now seems to be working. Fingers crossed. FYI the same issue happened in June 2022, then 3 times again in the run up to Xmas. Let’s hope before I leave Virgin in March that I don’t have to deal with another outage! Cheers Lea
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A Livingstone
(@ALivingstone17) reported
@virginmedia my services have been down since Friday, how in earth can a company like yourself take soo long to fix a fault. Sorry but won’t be renewing my contract I’m going back to sky.
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brooke
(@xzbrooke) reported
why is virgin media’s internet so ****
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josh lee
(@joshlee92378852) reported
@virginmedia yet again wifi goes down at around 12? Why does this happen every night?
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Mrs.E.
(@ET53LLS) reported
Hello @virginmedia, can you please provide an email to log a complaint, the service I have recieved is pathetic and I can't log a complain cos it says there's an error when trying to login online, one year we have been dealing with this now, enough is enough!
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Mac Laubscher
(@LinkedinMac) reported
from
Bushey Heath, England
@virginmedia any idea why services are down across the board in WD23 postcode area?
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John
(@John69960488) reported
@virginmedia THERE IS NO ADVICE PROVIDED, we are just playing ping pong where they say "I think we found our issue" > internet still drops > complain again > provide solution > keeps failing > engineer comes saying it was X and Y > still doesn't work. Is just a stupid never ending cycle
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DAVE HAWLEY
(@Dave_Hawley1) reported
@virginmedia @NatGeoUK Sorry, but I have to say what appalling customer service yesterday
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Andrew Minsky ACA
(@andrewminsky) reported
@virginmedia They say no issues in your area then hang up.
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Courtney
(@RaeraeThorpe) reported
@virginmedia The automatic compensation for the days without service and the 9 missed appointments. Someone said I would get an email yesterday, I didn't.
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Jim Haldane
(@wellmade66) reported
@virginmedia appoi tents with custo.ers on Friday as the sim from o2 only picks up 1 bar so makes Webexes hard to hold. This week I am on the follow the sun shift dealing with Sev1 incidents, so I rely on a good stable connection. My son had to cancel an exam on Friday.
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Russell Saunders
(@r_saunders1) reported
@virginmedia Goes down about 7 every night and then doesn’t work until next day. Speed test on the app says it’s working but it’s not
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Andrew Minsky ACA
(@andrewminsky) reported
@virginmedia Tried that previously and the automated service cuts out. I want to speak to a human.
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John
(@John69960488) reported
@virginmedia Your engineers have visited my home twice and have failed to identify and resolve the problem. Furthermore, I have been informed that the issue lies with my own equipment and not with your infrastructure, which I find unacceptable because virgin media just wants me to keep paying
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Steve
(@yucca7) reported
@virginmedia @ChrisEubankJr @LiamBeefySmith If nothing else this shows the folly of using one provider for your services. If they have a problem you lose it all tv, broadband, Internet and home phone. Too much concentrated in the hands of one provider and all those affected should a lesson from this.
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Mark Davis
(@mgtd76) reported
@virginmedia I know you don't really care but my WiFi is down again. Every day is the same
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C A Z 🦦
(@itscarly83) reported
@virginmedia You guys need to start communicating. MONTHS ago had services cancelled (in 14 day cooling off), this morning a bill has landed? Never used Virgin Media for a single second and this is just never ending! What have I got to do to sort this heap of shite out!!??!!
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Jordanne 🇺🇦
(@JordanneR_93) reported
@virginmedia I'd like it so that on your partners websites... Including the Defence Discount Service. It does not include a activation fee. There are no activation fees on your regular website so that does need to change. 5.5p a month is laughable.
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Dave Sharp
(@DavidSh97080131) reported
@virginmedia But it’s the lack of information and late notification of the delay. How can this be improved. I need the connection for work. Please help me.
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Courtney
(@RaeraeThorpe) reported
@virginmedia My services were fixed on the 4th of Jan, I'm now having issues with the billing
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Georgina Pooley
(@georgina_pooley) reported
@virginmedia Again virgin media failed to reach out so I am yet again waiting for my complaint to be dealt with
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Deni McDonough
(@deni_mcdonough) reported
@virginmedia our internet is off AGAIN. We can't get any help from you AGAIN. Can you tell me why we're still with you and why you're so shite?