Virgin Media Outage

Is Virgin Media having an outage right now?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours

Virgin Media Outage Chart

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Virgin Media Outage Map

The most recent outage reports and issues originated from Swindon, Portsmouth, Glasgow, Fareham, London, Birmingham, Golders Green, Ilford, Cheshunt, Hayes, Nottingham, Wembley, Cricklewood, Colchester and Leyton.

Birmingham Internet
Brighton Phone
Swindon Internet
Portsmouth Internet
Glasgow E-mail
Fareham Internet

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • Christo11862471 ChristopherLong (@Christo11862471) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour We don’t want the state to provide all our shit for in exchange for 100 pence in the pound in tax. We want to earn our own dosh and run our own lives self determination, is what we want not sucking on the states *******.

  • charlie_j_t Chamain (@charlie_j_t) reported

    @virginmedia My complaint is with your 2 call centre handlers and lack of customer service. I recorded the 2nd call because of the 1st, they were aware, so I wil go to FSC as I was unable to log on the phone or your web portal. As I lost as days work I expected a little more, more fool me!

  • MooretheRizing Adamski (@MooretheRizing) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour Mike, I would rather pay through the nose for a half decent connection then let those clowns 🤡 **** up the broadband network..

  • MrRichardLJones Mr Jones (@MrRichardLJones) reported

    @virginmedia Same problem again today. What is annoying me more than the dismal broadband connection is the appalling customer service. Two weeks of ‘there is a fault in your area. It will be fixed in 48 hours.’

  • TheAngryBusMan The Angry Bus Man (@TheAngryBusMan) reported

    @virginmedia Still not working after well over an hour of being on hold and then speaking to 2 advisors because you disconnected my call. About to call again. I hope they have the answers this morning!!

  • iangilmer Ian Gilmer (@iangilmer) reported

    @WRITERachael @SkyUK @SkyHelpTeam I had something similar with Virgin Media some years back. Cancel your contract!

  • seelyak Lisa Vii (@seelyak) reported

    Wi-fi is down, reboot it = nope. Check @virginmedia: "service is absolutely fine". Run diagnostic: "there is a problem in your area, we're fixing it within 30 mins" 🙄 Teenager still asleep thankfully so no drama yet

  • RROD420 jassi (@RROD420) reported

    @virginmedia I wish to cancel my contract due to this price hike please

  • davidwelling123 DW (@davidwelling123) reported

    @virginmedia funny when you search the name and everyone moaning about broadband!! Message saying there were upgrades, call centre said no issues and try full reset of hub....still 🐶 💩I expect like magic it will all spring into life at some point..... #Area31

  • johnnyfoxlondon JohnnyFox Esq (@johnnyfoxlondon) reported

    @chelleryn99 Not only are you an idiot for supporting #Corbyn, you’re an idiot for paying more than 35 quid a month for broadband. @Hyperoptic @virginmedia @Plusnet

  • SJC78 Steve Calvert (@SJC78) reported

    @virginmedia @Virgin_Victoria Do some user testing Virgin. Not UAT in your office against pre written requirement specifications. Any employee that gas your services should have to use it for problems. They should report back. Be your own customer. You’ll hate it!!

  • DfEibbed Debbie Foley (@DfEibbed) reported

    @virginmedia Unbelievable company.. get charged £240 when moving due to their limited service.... Why did i ever leave @SkyUK

  • bobingtonus Rob (@bobingtonus) reported

    I will be about £60 per month better off when I can cancel the virgin media TV, landline and broadband. Bring on people's broadband

  • Neurox1331 Ali (@Neurox1331) reported

    @VarsaniC @ScottVhahaney They don’t. They can put their own network in like Virgin Media do. They choose not to as it’s not as profitable. Look at the BDUK bids for wiring up rural areas, none of them were interested. BT were the only ones that bid on them all

  • RTucker0502 Rachel Tucker (@RTucker0502) reported

    @virginmedia my app says I have good service but my fire stick keeps buffering

  • AimeeDuffy Aimee Duffy (@AimeeDuffy) reported

    @virginmedia WORST broadband ever ever ever plz how do I get out of this contract

  • FlawFNBR Flaw (@FlawFNBR) reported


  • amagicdrag0n Dave Guy (@amagicdrag0n) reported

    @btsportmotogp I’m an @virginmedia customer and love watching #MotoGP but hate the fact that I can’t get access to the btsport app!....

  • Johnpaulmacca John Paul McInerney (@Johnpaulmacca) reported

    @MrRichardLJones @virginmedia We have had awful issues lately. To the point they reset my whole network. Such a faff with password etc

  • stillhere_just LJP🌻 (@stillhere_just) reported

    @deephouse44 @Iromg @virginmedia @jeremycorbyn @UKLabour I’m wondering if Labour will run a 24/7 service, if the internet goes down they’ll need a few phone lines to deal with approx 67million people calling to report a fault

  • LizPettitt Liz Pettitt (@LizPettitt) reported

    Why is it that since we upgraded our virgin broadband the other week. We keep loosing service. What a joke! @virginmedia

  • HSAhmed5 Hamza (@HSAhmed5) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour You need to cancel your diet and eat fewer pies mate

  • RefindPhil RefindPhil (@RefindPhil) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour Can't wait for Labour's new fraudband - probably as slow as a nationalised train.

  • RefindPhil RefindPhil (@RefindPhil) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour Can't wait for Labour's new fraudband, probably as slow as a nationalised train.

  • Howardellis99 Howard (@Howardellis99) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour Calling all potential @UKLabour voters. If your boss said you can have an extra couple of hundred quid a month but your kids would have to pay it all back when you died, you'd tell him/her get lost. This crap from @jeremycorbyn is no different, nothings free people!

  • MartynMenzies martyn menzies (@MartynMenzies) reported

    @virginmedia YOUR TV SERVICE IS SHIT!!!!

  • Siy2009 Simon (@Siy2009) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour Teeny weeny beeny Ickle issue there though, Mike. 😂😂😂😂😂 #ItsNotGoingToHappen

  • RussCrowther Russ Crowther (@RussCrowther) reported

    @virginmedia We Just keep calling and log your complaint is all they say. I see your just trying to keep the conversation going instead of trying to resolve it. Such a joke !!!! @Ofcom

  • BigBobTheMod Big Bob The Mod (@BigBobTheMod) reported

    @AskPS_UK Hi there my Virgin media wi fi went doen 2 days ago for 30mins and came back on and ever since then ive not been able 2 connect my PS4 to the wi fi ive tried everything i can,any help would be much appreciated.

  • RobTanfield Rob Tanfield (@RobTanfield) reported

    @virginmedia No reported faults. I’m having to reboot it almost weekly which help for a bit but then have to do it again.

  • jgfinestrat JG (@jgfinestrat) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour Don't go through virgin they are terrible Mike! Try plus net.

  • the_pete Pete Luckhurst (@the_pete) reported

    @virginmedia Fibre down again in N6. Please fix.

  • itsMk__ Michael Kettle (@itsMk__) reported

    @virginmedia fix your connection ffs

  • howardwing63 Howard Wing (@howardwing63) reported

    Thanks @virginmedia For the sixth time this week I lose internet connection. Why am I paying you so much money for such poor service

  • ARants88 AndyRants88 (@ARants88) reported

    @deephouse44 @Iromg @virginmedia @jeremycorbyn @UKLabour All broadband is bad because it's the same as anything else. Industry gets the juicy stuff before it's trickled out to the public. Nothing "industrial strength" is ever released for public consumption.

  • charles_forsyth Charles Forsyth (@charles_forsyth) reported

    @carojac55 @rowlsmanthorpe @lewis_goodall Indeed, I can and have switched suppliers just like that. Not from Virgin Media because it has been great where I am, but BT was poor and argumentative before C&W started taking my business. Also see old BA and Laker/VA.

  • JLW1006 WALKER JAMES🍁™️ (@JLW1006) reported from Glasgow, Scotland

    @Kevin38801124 @virginmedia They don’t care. Cancel and they’ll bill you for the remainder of your contract and do this til you give in and pay, even if the service is so appalling you’ve had to cancel. Even from their own site the amount of frustration is awful. And to direct an irate customer to that 🤯

  • kaaaaaaatie_ katie 🎄 (@kaaaaaaatie_) reported

    @virginmedia are a joke, our internet goes down every single week without fail. I check the online service to ensure there are no ongoing issues, just to find that everything is ok. Absolute joke to pay a fortune for a service and it not to work. Embarrassing

  • JLW1006 WALKER JAMES🍁™️ (@JLW1006) reported from Glasgow, Scotland

    @scottmaguire4 @Kevin38801124 @virginmedia I tried retentions previously but because I had 20months still in my contract (I’ve been with them 9yrs but apparently package changes mean new contract dates) they weren’t giving s ****.

  • lolbruhh_ lol (@lolbruhh_) reported

    @virginmedia Get your shit together.

  • Kevin38801124 Kevin (@Kevin38801124) reported

    @JLW1006 @virginmedia FFS, for that amount a month they should be fixing customers issues straight away

  • vibezinguk Philip Bowers (@vibezinguk) reported

    @PrimeVideo tennis via virgins very poor can't keep up. Keeps going poor quality, I'm on super fast broadband too sort it out @virginmedia or @primevideosport or @atptour #badstream #ATP #ATPWorldTourFinals #primebuffering

  • HorshamGardener Geoff - Get Brexit Done. #Humbug🇬🇧 (@HorshamGardener) reported

    @oh4atreppenwitz @Iromg @virginmedia @jeremycorbyn @UKLabour May God help us.

  • Kevin38801124 Kevin (@Kevin38801124) reported

    @scottmaguire4 @JLW1006 @virginmedia I’m with now tv broadband, only had one issue with them and they resolved it straight away, phoned me back 3 days later to ensure I was happy enough and gave me a free month broadband

  • scottmaguire4 scott maguire (@scottmaguire4) reported

    @JLW1006 @Kevin38801124 @virginmedia The ‘customer service ‘ team are horrific until you get through the retentions then thru are actually decent. The hold times are shocking !!

  • JLW1006 WALKER JAMES🍁™️ (@JLW1006) reported from Glasgow, Scotland

    @Kevin38801124 @virginmedia I’m trying to get out of the contract. The hassle is too much. Every couple of months something happens and it’s never resolved accordingly. The amount of engineer visits I’ve had. Ridiculous

  • NaoumM_ Michail Naoum (@NaoumM_) reported

    @virginmedia my phone broadband connection is going down every day at the same about time. Are u doing any works in the London are la SE9

  • JLW1006 WALKER JAMES🍁™️ (@JLW1006) reported from Glasgow, Scotland

    @Kevin38801124 @virginmedia 2 attempts at contacting their tech dept. 90mins in total waiting, I gave up. They directed me to a forum for help. But all that showed me was I wasn’t alone. 😡

  • w0zi_ faiq :) (@w0zi_) reported


  • MumaTee Trish (@MumaTee) reported

    @virginmedia my internet connection is awful and goes off every single day(and night) why am I paying for a service that I'm not getting. This is so frustrating

  • JLW1006 WALKER JAMES🍁™️ (@JLW1006) reported from Glasgow, Scotland

    Still no broadband. Since yesterday 12.30pm @virginmedia Ridiculous service.

  • GeorgeGentle13 George Cicisbeo (@GeorgeGentle13) reported

    @RachelEardley I can assure you is a #scam, my elderly mother had the same a few weeks ago, Asian subcontinent accent, very persistent, talked about an engineer visiting to change her router. She’s with #virginmedia mwho have their own network.

  • josmith_1507 jo Smith (@josmith_1507) reported

    @virginmedia Disgusting service. Contacted you regarding disabled mothers remote control not working. No questions on what was wrong with the control. Told a new one would be sent out. No mention AT ALL of a charge. Just seen a 9.99 charge on top of the £140 bill. What a con

  • GrahamofBushey Graham From Bushey (@GrahamofBushey) reported

    @Iromg @virginmedia @jeremycorbyn @UKLabour I tried to cancel mine but it’s not easy when you are on dial up. Looking forward to broadband utopia

  • alisdairrmsmith Alisdair Smith (@alisdairrmsmith) reported from Berkhamsted, England

    @SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs

  • leighbryce1 MrsBrycie (@leighbryce1) reported

    @virginmedia you have THE worst customer service I have ever had to endure. No Netflix or prime working tonight, even tho it has been for months. The answer is I now need a booster to be sent to me!!

  • Mikemorley Mike Morley (@Mikemorley) reported

    @virginmedia @nadiajonz I left @virginmedia a few months ago, the contempt they show for long standing customers is a disgrace, their wait times ridiculous, their tech support non existent and the cost, dear god THE COST.

  • geogroves Michael Groves (@geogroves) reported

    @virginmedia once again, halfway through a film we get a 602 message saying service unavailable. Happens every time. I am switching to another provider or you get an engineer out. You are utterly useless.

  • SheloSZN S (@SheloSZN) reported

    @Dylzz___ @PaddyTheBaddy @michael13cowan @bklfc14 @CageWarriors Gi or he’ll crack you one, he was talking shit to the virgin media lad who was trying to help him proper character this lad is 😂😂

  • UrMateDave dave clare (@UrMateDave) reported

    @virginmedia your uk service and support is a joke. I guess sky will be a getting a call