Virgin Media Outage Report
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Hackney, Ilford, Birmingham, Newport, Hammersmith, Nottingham, Redditch, Peterborough, Glasgow, Weston-super-Mare, Exeter, Abingdon, Durham, London and Stoke-on-Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Ilford |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Newport |
Internet | |
| Hammersmith |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Russell
(@paulrussell90) reported
@virginmedia I've been talking to bots all day and they have told me they can't resolve mu issues leaving me no other choice to cancel. Only wanted to have a quick chat over the phone but that seems to be too much to ask for.
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia I’ve called 7 times in just over a week. Pitiful service.
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Hengrove Athletic FC
(@HengroveAFC) reported
@virginmedia down again nobody's interested at virgin this is the sixth time
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SteveB
(@SPB69) reported
@virginmedia That's 268 days from signing an agreement and the installation date. I'm sick of being told it's a priority, just lip service.
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Wayne Berry
(@lionmanwb) reported
@virginmedia just had 360 upgrade, 3 boxes. Each box shows up ALL recordings but i don't want that! I want my box to show my stuff, living room to show mums stuff etc. How do i do that. Please don't tell me i can't cos my ocd can't accept it and I'll cancel the lot
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Dan
(@Dan05226694) reported
@virginmedia yet again a technician appointment booked and no one turns up. Months of internet issues with no resolution. Sod this, I’m going to @SkyUK
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Christian - #StandWithUkraine 🇬🇧🇺🇦
(@0eroDay) reported
@virginmedia still not working
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mark
(@markbradlewis) reported
@virginmedia How about you start automatically refunding customers for loss of service, instead of doing nothing unless long winded claims are made...just a thought alas customer service is long since dead ..
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Bobby Dazzler
(@PortillosJacket) reported
@Sabine_Figaro @virginmedia Hi mate, same. They always book a technician then cancel it 5 mins after as they say 'issue resolved' this has been happening for 2 weeks, there is no way the issue is resolved. Phones earlier and they said there is no national problem, clearly there still is
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F M
(@FM80556085) reported
@virginmedia are you going to fix these issues or what? Service down again, second time this week
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SteveB
(@SPB69) reported
@virginmedia You have to be kidding me. Priority!! More lies. Absolutely useless, beyond fed up with the service I have received. I'm off work next Thursday when it's supposed to be installed, I'm working on the 28th. Unbelievable.
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Harpreet
(@hkaur319) reported
@virginmedia your representative was very rude and hung up the call. He said he was unable to help resolve my issue. Is this the service you provide?
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Lee Opie
(@Leeopie1) reported
@virginmedia Still having issues, no customer support, engineers not turning up, no response on the chat, phone system cut me off. There’s no one to talk too. Richard Branson should be ashamed of himself putting his name to this joke of a company. @virginmedia @MoneyTelegraph
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Kieran
(@kiac2802) reported
@virginmedia hello 👋 has the Internet gone again? Mine has just gone off and won't come back on after a reboot, can't be a bill issue because that was quick enough to come out of the bank
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ashley brazier
(@ashleybrazier7) reported
@virginmedia broadband down again for the 3rd day, multi million dollar company, surely this should be fixed now
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TheJrue
(@Kamikazerub) reported
@virginmedia is the worst Internet provider I've ever had, all due respect.
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Dan⚔️
(@gcxb) reported
To say you're called virgin, you sure go down alot don't you, you useless ***** @virginmedia
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paulslim
(@paulsilm) reported
@virginmedia the service and internet is crap. Keeps cutting off all the time. A customer for 15 years and I will be moving to another provider soon
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Tom Wright
(@tomwtwit) reported
@virginmedia So how's the "fix" coming on? Can we expect it this year?
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rachel penman
(@rachel_penman) reported
@virginmedia just wondering what is going on? Signal constantly dropping out every few mins. Got new router. Even worse! Can’t ring you on landline because it cuts off due to no signal! Same on mobile! This has been going on for MONTHS!! will signal disruption be sorted anytime??
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David Montgomery
(@david962011) reported
@virginmedia Still haven’t issues from 2 days ago keep getting different times/updates on when it’s going to be fixed! So was meant to be 10:35 last night now 10 tomorrow morning
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lee
(@alessi785) reported
@virginmedia your broadband service has been like a dial up one from the early 2000s this week absolutely shocking
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ONCE upon a time an ARMY BLINKed
(@vhabeebahv) reported
I knew it was a big mistake when we changed to virginmedia. Their service is SO BAD. NO WIFI FOR HOURSSSS.I KNOW SOME PPL WHO HAVE HAD NO WIFI FOR DAYS. PLEASE IF ANYONE WANTS TO JOIN A NEW SERVICE COMPANY. DO NOTT CHOOSE VIRGINMEDIA. ITS HORRENDOUS @virginmedia #virginmedia
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tammiewalker
(@tammiewalker19) reported
@virginmedia My virgin Broadband has been down all day I’ve had to book an engineer and having to pay for that plus my bill it’s been 3 days for me now this is a joke
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The Son
(@oneandonlySon1) reported
@Emmalouh501 @virginmedia Mine was more down than up for 2 weeks about a month ago. Awful. My TV is via broadband and you know what kids are like with phones/tablets etc. Engineer out and fitted some connection into line. Think an engineer unplugged something at the box to get new cust online. Pricks
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🇬🇧saracen🏴.
(@infidelsaracen) reported
@virginmedia Internet still not working properly here . When is the problem goto be resolved?
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TonyParker
(@__Tony___) reported
@vmbusinesshelp @virginmedia @Brackmansbakery Had lots of issues with my router/service I finally called back today and given 90days notice to leave, what a huge relief new internet provider installing in 15 days can’t wait
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Robbie Grieve
(@RJDGrieve) reported
@virginmedia your website is rubbish, I'm a new customer looking for help. Who can I speak to please?
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Rhiannon Hackett
(@RhiannonHacket2) reported
@virginmedia hiya are you having outages in Thanet, Kent by any chance. Because my internet keeps disconnecting this week and it’s driving me mad!. Tried the usual trouble shooting but because it’s connected it’s coming back with good results. Then it will just randomly freeze…
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Shaun
(@Shaun1878_) reported
Hi @virginmedia, do you have any British people working in your call centres ? In two days I've spent over 2 hours on the phone talking to people who haven't got a clue what they are doing sort this **** out