Virgin Media Outage Report
Why is my Virgin Media service not working?
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Dundee, Leeds, London, Derbyshire, Batley, Birmingham, Southend-on-Sea, Manchester, Paddington, Falkirk, Fleet, Canvey Island, Stoke-on-Trent, Aldershot and Basildon.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| London |
Internet | |
| Dundee |
||
| Leeds |
Total Blackout | |
| London |
Internet | |
| Derbyshire |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jade-Amanda Laporte
(@ladyjadeamanda) reported
@virginmedia We’ve had no wifi internet connection all day today. We’ve tried everything. This has meant no TV, no Netflix and no video calls without using external data sources. This is truly awful service to have such an outage on Christmas Day.
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soph
(@s6phy) reported
from
Motherwell, Scotland
virgin media being down on Christmas Day is v virgin media of them. Scumbags.
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🆎~LFC🔴
(@_ftaleem) reported
@virginmedia why is ur Internet down for the whole day? Using my data in my room for the whole day🥴
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Weather Junkie 🌏🌒☀️🌩🌪🌊
(@WeatherJunkie85) reported
@TheBonnieKiwi @dalebhoyy @virginmedia Absolutely no urgency to fix this it would seem. So much for customer loyalty. Massive issue here and at least an apology should be given. Will definitely be tweeting them tomorrow.
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Ed61
(@Ed6114) reported
@virginmedia hello, Anyone there? guess not. **** service and **** customer service
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Ed61
(@Ed6114) reported
@virginmedia well it ain’t Christmas day anymore so where’s my service???????????????
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Ed61
(@Ed6114) reported
@virginmedia seriously team I’m pissed of with you. Your BB is **** and your costumer service, well that has to be laughed at. You are ******* useless and have no right to hold the rights to sell BB. incompetent *****.
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Michelle Colbourne
(@mcolbourne) reported
@kennyjblythe @virginmedia Parts of Bellshill are completely down too🤬
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FoysGone
(@foyss07) reported
@virginmedia any idea why ur wifi has been terrible recently lads
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Weather Junkie 🌏🌒☀️🌩🌪🌊
(@WeatherJunkie85) reported
@dalebhoyy @virginmedia Uddingston here and what a joke. Few folk said no fix until tomorrow night. Disgrace
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Kiwi 🥝
(@TheBonnieKiwi) reported
@WeatherJunkie85 @dalebhoyy @virginmedia Honestly I can’t fault them in terms of their speed and performance cause it’s unrivalled in the UK but going down for this amount of time with the prices they charge is just unacceptable.
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Dalebhoyy
(@dalebhoyy) reported
@virginmedia internet reliability has been abysmal during the whole of lockdown but North Lanarkshire being down most of Christmas Day and not estimated to be fixed by 10pm on Boxing Day is ****** next level shithousery.
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Jake🔰
(@HeathJD_) reported
There is no debate to be had whatsoever, @virginmedia is by far the worst internet provider going. Constantly crashing, the most inconsistent speeds I’ve ever seen, God forbid you have two devices on at once
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Stephen Brown
(@xim123) reported
Apart from their lack of customer support, shitty DNS and complete inability to manage 2G/5G networks what have @virginmedia ever done for us.
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Weather Junkie 🌏🌒☀️🌩🌪🌊
(@WeatherJunkie85) reported
@TheBonnieKiwi @dalebhoyy @virginmedia If you're out contract 100% best thing to do. the service I've had has been95% excellent for me. But tonight takes the biscuit with the amount of downtime given the time of year. I have a suspicion this maybe due to number of new phones vs computer console overload.
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Grimash
(@GrimashGames) reported
@virginmedia Connected Christmas huh? Yea ******* right, all day today our internet including other people in the BB10 area so called connected internet keeps going off and being utter slow and has been all week, you guys are shocking, sort your dm service out.
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Shlong 🇮🇪🇦🇹
(@xxxtenpentagons) reported
@__Abyyy__ @virginmedia Bt hub is the worst
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Ed61
(@Ed6114) reported
@virginmedia looking forward to your response in February, mmm maybe March. Either way you won’t fix the issue. Bye bye #virginwedontgiveatossmedia hello #BT or #sky
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Ed61
(@Ed6114) reported
@virginmedia actually your service is about as useful as a chocolate teapot in hell. Not worth a toss. Totally ******* shite service
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Weather Junkie 🌏🌒☀️🌩🌪🌊
(@WeatherJunkie85) reported
@TheBonnieKiwi @dalebhoyy @virginmedia We should be so lucky. This has happened before and the sly cuunts refer you to their "terms and conditions" where it states the service can go down and service not guaranteed 24/7. 🙄
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FootieGhirl88
(@footieghirl123) reported
@virginmedia Get your **** together you absolute arseholes. Cheek to charge such high prices.
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Grant Mckellar
(@grantmckellar03) reported
@virginmedia are you being serious your WiFi goes down so many times and it goes down on the day I get a ps5 so now I may have to wait until the 27th to even begin to download my games please go and spend money to fix your problems rather than sticking it so far up your arse
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Ed61
(@Ed6114) reported
@virginmedia well I never, I am getting 273Mbps on your M500 line. Wow, I sound excited, and yes I am because I have almost got half of what I pay for. Your still *****. #virginwedontgiveatossmedia
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sumahnthughh
(@runthelmarun) reported
our wifi has been down for four hours now. wtf is happening?! @virginmedia
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JasperJ 🎄
(@TFB_JasperJ) reported
@TheBonnieKiwi @virginmedia Thats bad of them, ik alot of people arent working but surely they can do something
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tealover
(@kimiwimi2009) reported
@tzubey @Linz1979 @virginmedia I Will if it takes them to half ren tomorrow night to fix it like predicted
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Ed61
(@Ed6114) reported
@virginmedia and don’t give me that COVID bullshit. NHS are struggling through it. Your using it as an excuse for **** service
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Tim Jarvis
(@T_W_Jarvis) reported
Make that 36 hours and counting...#virginmedia still down and no restoration in sight...
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Paul Bolger
(@bolgerp) reported
@virginmedia are there any service issues causing significant pixelation? Most HD channels have been unwatchable for the last hour.
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Aby
(@__Abyyy__) reported
This internet is so ******* bad omg just ******* liquidate @virginmedia