Virgin Media Outage

the way my internet just cut out during an exam.......... i’m suing virgin media

@virginmedia After an unsatisfactory encounter with your helpdesk, my router was replaced yesterday. Now having to deal with the aftermath of setting up TP LINK connections, due to the original poor siting of the router. But otherwise ok thank you. Still not getting any where the speed I pay

@virginmedia I basically haven't had any Internet for 24hours now! I'm meant to be working right now but I've barely achieved anything. Engineer apparently sorting the issue but they've been doing that since yesterday morning. I don't want to be charged for these 2 days.

Help @virginmedia. I am trying to join you and you have sent me an incorrect contract. Your email inbox is full, your chat said you'd ring 3 days ago, and I can't get through on phone

@nzmark @CuckooInternet @virginmedia There are unfortunately a bunch of network reasons why this issue might be occurring - e.g. if there are network repairs going on near your property. Only VM can confirm; but you could test this by seeing whether your phone line turns off at the same time as your broadband. 2/2

If you're on Virgin Media I tested something. Around 1am every day for last 2 weeks it goes down then up. Go on your hub settings,disable smart Wifi & then seperate your hub between 2 diff settings on 2.4ghz & 5ghz. It's stopped since. @Zelonius @UniqueRiggers @TheFIFAAnalyst

@virginmedia I just said I have wifi issues today. So not looking great today.

@virginmedia @jacoopsy What do you mean “what problems are you having” READ THE THREAD!

@virginmedia I'm trying to work from home and having connection issues very annoying, checked my account...no issues showing, rebooted to no avail and I have a wired connection

@virginmedia Yes. It’s gone down 11 times since then and has currently been down for 2 hours

@virginmedia Good morning, I have had to restart your modem multiple times everyday for the last few weeks which makes working at home extremely difficult. Never once had this issue with Sky! Paying for a terrible service at the moment needs sorting ASAP! Can someone get in touch

We joined @virginmedia a week ago and we cannot get through to speak to anyone about leaving due to the dreadful performance. Keep getting cut off saying too busy to help. Would like to upgrade package but right now ready to ditch completely.

@virginmedia We have spoken to various people at virgin who have agreed the mistake was made but it's not been put right despite you saying it will be, they are both disabled and in their 70s the stress you are causing them is ridiculous, I want this to be sorted and a complaint to be raised

@virginmedia your connection is ****...do something about it

@virginmedia The service page has changed from 11 last night to 9:35 this AM then resolved now 1435. Just some clarity about what is going on would help a lot

@virginmedia I finally got through on the telephone. You have had an outage since 24th January !!!

Lockdown lessons: the premier league are scum, the British media are scum, **** weatherspoons and virgin Atlantic leaders, the government are hypocrites... Ohh wait we already knew all this now it’s just been made clearer for everybody 👍

@virginmedia Basically in short they paid a bill and you allocated the payment they had made to someone else's account and then harassed them saying they hadn't paid and stuck on late charges etc when the issue was yours not then fast forward 6 months and you are still chasing them

@virginmedia nice to know you are keen to get this sorted! Your customer service from beginning to end is a joke

@virginmedia There was an issue when I checked a few days ago, seems to be ‘clear’ of issues now, but I’m certainly still experiencing slow connection which disconnects and lags often

@virginmedia service has been awful for months and seems to just get worse. It’s at the point where I’m looking at new providers

I have been calling and calling Virgin media for a week to try to cancel (cause you can't do it online) always on hold for 40 ish minutes before being hung up on. Today I FINALLY got through and the phone call was legit a minute and a half long and it was all done🙃🔫

@virginmedia making it impossible to work from home again with their shoddy internet service!

@virginmedia Sadly the text service just prompts me to the website, round and round I go.

@virginmedia Customer service is terrible. Finally got through twice and had phone put down before speaking. Unexpected rise to my bill. It's disgusting

@joepods @virginmedia There are *never* any problems. My router clearly just reboots itself all the time because it's feeling a bit lonely.

Wow, I’m getting more responsive support for my broadband from a company I don’t even have a contract with than from Virgin Media.

@chizcw @virginmedia I could log in (eventually) and apparently there are no problems! Download speed of 2.2 Mbps says otherwise.

Low and behold... @vmbusiness is down again on the first work day of the week. Makes me wonder how often this happens and I’m normally in the office so don’t notice... I can’t wait to one day move to somewhere where another provider can connect me to fibre optic internet

@CuckooInternet @virginmedia @jamesxwhite It is really odd. That guide is good but seems like there’s some network job which is cutting me off at the same time every day. Interestingly the time moved by an hour when daylight savings happened, which makes me think it’s a network maintenance cron job at VM HQ.