Virgin Media Outage

Absolutely insane that @virginmedia wants me to pay £200 to cancel service that they never reliably delivered in the first place—what a rip-off. Can't wait to switch to another provider 🤬

@virginmedia But yet the wifi is still awful, waiting for sky fibre in my area then bye bye virgin

@virginmedia It working before you had an outage, strange it's only a started a few days ago when you were having problems. So you're saying it's ok I can't access my mail at work?

@virginmedia why is my service still not functioning correctly?

@virginmedia Resumed the chat and they are unwilling to cancel this without penalties.

@virginmedia I should have said, one of your representatives had already said to me that if it didn't help then to phone back to have another one sent out. Thanks for the link, I'll look at the information at some point today.

@virginmedia Hi there, are there any issues in Derby? I’ve no internet connection at all for the past couple of hours.

@virginmedia So you want me to sit in a queue and somebody answer who is going to say we cannot cancel. You get me into that queue because you tell me here they may be able to. However the advisor is unaware you have said maybe and you cannot instruct them.

@virginmedia First time he fixed something amd said it is fixed. Second visit he replaced the Hub saying some hubs are old and doesn’t work well and now you will not face the issue. But sadly it is still giving problems.

@virginmedia Yes it seems that I cannot send/reply to any emails regardless of address , I'm receiving them OK and can sign into to mail service, tried pc and android same on both, haven't tried Web mail yet.

@virginmedia My daughter is having to leave the house to do uni work as internet is always going down

@virginmedia That's a real shame that the only way you can refer is through an email, which a lot of people don't have the technical skills to do so. Mum's been a customer for over 20 years. Disappointing that nothing can be done.

@virginmedia round and round our agents are busy, try this fix online, still an issue, phone this number speak to an agent, our agents are busy try this fix online. Help me @skytv

@virginmedia Please understand, slow internet is not a problem. Low wifi coverage intermittent internet is real pain.

@virginmedia @virginmedia your helpfulness amazes me like a true Virgin Media customer service assistant. Can you at least let me know why you don't have this issue showing online but only when we call and identify our postcode? Isn't that illegal somehow?

@virginmedia Your technical team has visited twice already and tired of calling again and again for the same issue.

@virginmedia It should not take 14 days to set voicemail up. Is there a national problem with voicemail? Please confirm yes or no

@virginmedia Your technicians are not working to get this fixed. It's not been 7-days. Can someone please contact me to help me through DM

@virginmedia Hybrid fibre coax actually, that's why upload speeds are so slow. Maybe fibre to distribution cabinets but certainly not to fibre to edge of property.

@virginmedia Thanks for trying, my issue is with virgin. The service is nowhere near worth the monthly fee. Pointless having a recording function on the box as its deleted everytime a network issue arises. I could go on but youve probably heard it all countless times. Im done with virgin.

@virginmedia Done that, still won't connect to the internet, there's a TV problem around my area. I'm sure a broadband problem as well.

@sarab198216 @virginmedia I can feel your pain Sara as i am in the same pain. Buying virgin broadband was my biggest mistake and now we trapped for 18 months. Their wifi never works constantly, no matter what they claim. Their engineers are not skilled to fix the issue but they want best feedback

@virginmedia You should also have my number on her account and I really should have been called about the direct debit issue so she wouldn't have lost any service.

@virginmedia hi, I've been having trouble with the Internet since yesterday and unable to work from home. Could you help with this issue?

@Courty40 @virginmedia Its a common problem with virgin. I am also facing the same issue like tou since day 1 i have installed this in my home. Its horrible using wifi and every time i was suggested to use wired connection ??? Really but these innocent people doesn’t know that all gadgets cant use wire

@virginmedia Quality and consistent is more important than speed. It doesn’t make sense if internet doesn’t work i. Wifi. Wired connection is not a solution for everything, which I have beem suggesting all the time.

@virginmedia Hi Virgin, since this has been done, my connections has been terrible!!! I’m working from home and I can not connect to anything!!! This new thing you’ve added has caused Problems. I’m still without connections

@virginmedia As like everyone in my area and around places near where i live it’s been dropping in and out for months. Even with a simple reset it doesn’t fix the issue then at that point it’s a waiting game

@virginmedia I literally said don’t say sorry to me. Your all full of false sorrys. If you acted on your **** then nobody would be complaining or threatening to leave. It’s just crazy that such a once praised bandwidth has went so bad. And to answer your question yes it’s both.

@virginmedia No he didn’t he was very rude, we have had 3 engineers out over the past year due to t issues and we just keep getting fobbed off