Virgin Media Outage

@virginmedia I am still waiting for a reply from here , from a complaint I made some time ago from anyone I can not spend another four hours today on the phone trying to sort out your incompetent errors #GETYOIRACTTOGETHERVIRGIN TREAT YOIR LONG TERM CUSTOMERS WITH SOME RESPECT

@virginmedia My tenants rent for 11 months and I'd like to let them choose and pay for their own package, and yet all your packages are for terms of 18 months. How can you help?

@virginmedia Can anyone help me?? been trying to get something sorted for 2 days and keep being told to call, only to be hung up on after waiting for 2 1/2 hours on hold. Was told to ring first thing today where my problem would be sorted and now I'm being hung up on again!

@virginmedia The call was to clear security and process it. That’s why I made special arrangements to leave work early and travel to my elderly parents house. But thanks to possibly the worst customer service I have ever dealt with even more hours of our life were wasted #Disgraceful

@virginmedia hello! Is there something wrong with your site? I'm trying to log in to my account to work out what's wrong with our broadband as it's super slow but it's just taking me in a password reset loop over and over.

Is Virgin Media down everywhere or just my house?

@Catchin_Carp 66% but @virginmedia still being shite so on a go slow right now the fluctuations are mad at the moment 😬😫🤬

@virginmedia hi, I am trying to sort out an issue with payment but I cant talk to anyone or find any chat. Is there anywhere I can get help with this?

@virginmedia I’d like to raise a complaint yes. I have already tried to call the customer care number yesterday, after several attempts and a 26 min long wait with naff lobby music, the line was dropped on me! A cold dead end.

@virginmedia I make an enquiry re broadband as a NEW customer and I get through to a human in 1min and 09 seconds. YOUR PRIORITIES ARE WRONG and I will shortly be an EX customer!

@virginmedia I’ve been trying to sort this out since April! I made payment via my bank as I also do. I spent an hour on the phone to customer service and the payment details are correct. I’ve emailed proof of payment to missing payments. I’ve called several times.

@virginmedia your automated service says to talk to someone on your website, and your website says to call the number. Shambolic!

@virginmedia I have tried ringing several numbers to get through to someone and put in a complaint but have not be able to do that??? Do you have any call centres open to sort out an error that’s virgins fault. I was sent 5 letters yesterday saying the same thing which is wrong!

@virginmedia Not sure really. Customer services, refunds, help desk, your system is so poor and all we do is hit walls. Frankly I’m close to giving up and we feel like it’s just a waste of precious oxygen #worstcustomerservice

Dear @virginmedia your customer services phone number is the single most frustrating experience ever! Yours sincerely

@PlayAvengers @virginmedia It genuinely sucks that you’ve locked players out of getting a full experience.

@Mchughhugh @virginmedia @richardbranson I can well believe it, we’ve been trying to sort this out for nearly two weeks now. When we do manage to speak to someone after being on hold for hours at a time. They’ve either locked us out of the accounts or cut us off #worst #service #ever

@richardbranson Richard, Why don't you employ a few extra phone operatives on your Virgin Media customer service centre. It's almost impossible to get through to an operative. There must be a lot of people experiencing issues as the phone centre is continually engaged.

@virginmedia Finally they replied this morning. I’ve been in dialogue since 8 am, after first advising me to “wait and see” until 5pm on Friday, I convinced them its hardware problem now with the telling me it takes 5-7 days for for my route to arrive! Hardly business friendly...

@virginmedia is there a problem in Bn2 8 area? Tv & internet keep coming & going for a few days now. Have reported problem & booked engineer but probably more a network issue than equipment

@virginmedia I've been going through your website and doing the postcode checker but doesn't find my address. So will fill form in and leave name and number etc wait for someone to call but they never do.

@virginmedia On/off service for a number of days now at S45 9FL Egstow Park. Not good enough Virgin. Are you reimbursing customers for lack of service?

@virginmedia our box has not worked for 2 weeks now. We have tried your website many times and have been on hold for hours. We tried again today, but it cut us off. How can we resolve this? The only solution I can think of is to stop our direct debit.

@virginmedia No, she got frustrated and gave up. The phone just cut out after being on hold for so long and the text kept on asking for a password that the didn’t have for an online account she’s never set up

@virginmedia I’m very disappointed in your service. I guarantee if I was a new customer I would not be waiting 24 hours just to get a reply. Why can’t you look into this yourself? If you have time to reply to my tweets, surely you have time to look into my account

@virginmedia my 85 yr old mother cannot remember a new number and her lifeline is connected to the old number. PLEASE DO SOMETHING ABOUT THIS. I want the old number reinstated. I have called and emailed and sent in a complaint. 2/2

@Mchughhugh @virginmedia I’ve been a customer for 6 years with everything.

@virginmedia absolute awful customer service from you. I wanted to swap to another provider but there were technical issues so I cancelled my order with them. Virgin disconnected my number and I can’t get it back now. We have had this number for over 40 years!!! 1/2

@virginmedia are you going to pay for my Apple HomePod that I can’t use because your service and WiFi is such a pile of ****?!?!? 😤😤😤

@virginmedia Ok it been a week it was a deal for a extra £7 a month get 350 down