Virgin Media

Virgin Media Outage

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media problems in the last 24 hours

The following chart shows the number of reports that we have received about Virgin Media by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Virgin Media Outage Chart 05/25/2022 22:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 58.16% Internet
  • Wi-fi 15.94% Wi-fi
  • TV 8.59% TV
  • E-mail 7.23% E-mail
  • Total Blackout 5.88% Total Blackout
  • Phone 4.20% Phone

Virgin Media Outage Map

The most recent outage reports and issues originated from Stoke-on-Trent, Hackney, Croydon, Reading, Bushey, Wolverhampton, Kettering, Golders Green, Enfield Town, Bermondsey, Glasgow, Slough, Manchester, Birmingham and Dagenham.

United KingdomStoke-on-Trent TV
United KingdomHackney Internet
United KingdomCroydon Internet
United KingdomCroydon Wi-fi
United KingdomReading Internet
United KingdomBushey Internet

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • MissNikkiB77 Nicola Michelle (@MissNikkiB77) reported

    @virginmedia I'm really sorry to say this, but I'm past letting you know. I'm aware how poor your service is and that's all I need to know. Please take my defaulted account off of my credit record because I have spent a hard 20+ years repairing it!

  • mrvideofreak201 MrVideoFreak (@mrvideofreak201) reported

    @virginmedia every time I try and stream Apex Legends. About an hour into the stream. The internet crashes. This hasn't been an issue until I upgraded.

  • TezzP Tezz P (@TezzP) reported

    @virginmedia I've been trying to order a new remote control for about 4hrs, but I keep getting a message saying an error has occurred when placing your order Can you help on here ?

  • lolarosas Ana Rosa Colhado (@lolarosas) reported

    Since I signed for the internet of @virginmedia the 200 Mbps download speed they sell/promise never worked at this speed. However, in the last two months, it got worse. For the last 5 days, I cannot even watch @netflix #VirginMediafailure #virginmediabrokenpromisse

  • SUveshali SAIYAD UVESHALI (@SUveshali) reported

    @virginmedia I don't want your apologize please cancelled my bill that's **** i can't afford what you send me cancellation charges

  • dewsnip_holly Holly Dewsnip (@dewsnip_holly) reported

    @virginmedia please can you help me get an itemised breakdown of my phone bill via email?

  • Helennnn7 Helenn 🇪🇬 (@Helennnn7) reported

    @virginmedia fix your internet I wanna play Fortnite 👍🏼👍🏼

  • ally_jw Alison Williams (@ally_jw) reported

    @virginmedia I just looked at my recordings on my Tivo box and it says almost all my programmes are going to be deleted on 27th May? How do I fix this?

  • andrew_buck *Bucky* ⭐️ (@andrew_buck) reported

    @virginmedia @LOZZAPAIGE1 More issue with Netflix not working on virgin. When are you going to sort it out! We are still without Netflix despite it being part of our plan!

  • alan_alan_al_al Big Al (@alan_alan_al_al) reported

    @MACE_CoD_ @virginmedia @JedTheJinx terrible man, just lost full at it

  • SincerelyMeDRFC Steve Keeley (@SincerelyMeDRFC) reported

    Myself and @Jess_Millersxo are really fed up of the God-awful service we are getting from @virginmedia. Service seems to run fine all day, then drop out during the evening. Absolutely ridiculous. Avoid them, people! #VirginMediaNightmare

  • robertfoster77 Robbie Foster (@robertfoster77) reported

    Jesus normally like #briankerr but sounds awful bitter here, talking out of his arse. Roma have never been a winning club, their fans won’t give a flying fu*k about how it was won. He clearly hates #jose #RomaFeyenoord @virginmedia

  • Jenni4Canesten Jennifer Canesten (@Jenni4Canesten) reported

    Someone's told the lads in the studio to cheer ******** up #virginmedia #UECLfinal

  • Andymate9 Andymate (@Andymate9) reported

    I generally don't value Brian Kerrs opinion but he's right about anti football. An awful watch for a neutral #virginmedia #UECLfinal

  • visckar Henry (@visckar) reported

    @virginmedia WiFi out in stoke on Trent, why is saying till 4pm tomorrow to fix? Whole local area has no internet from you

  • mnorris76 Michael Norris (@mnorris76) reported

    @henningwehn Reminds me of the time during lockdown when the virgin media engineer wasn’t allowed in to my house due to covid restrictions, so instructed me through my lounge window on how to fix the fault…. 😶

  • M99YDA Mzino🇰🇷🇧🇩 (@M99YDA) reported

    @burnerzzie @virginmedia **** OFF I THOUGJT IT WAS JUST ME RN

  • imtiazullah Imtiaz Ullah (@imtiazullah) reported

    @virginmedia my contract is expiring next month and will not be paying almost double the price for 100mb fibre. How do I cancel this service? Thanks.

  • AnnShieber Ann Shieber (@AnnShieber) reported

    @virginmedia yet again an absolutely crap service! Can’t watch anything on catch up, I’m repeating myself yet again! Inordinate amount of money each month for a poor service need I say more response please

  • ScouseSorcerer Scouse Sorcerer (@ScouseSorcerer) reported

    @virginmedia Hi this doesn't work. It needs my virgin phone number or virgin account number... obviously neither of which I have

  • greavsie82 Carly Greaves (@greavsie82) reported

    @virginmedia really peeved with my Internet connection, keeps dropping out, cut me off in the middle of an important presentation yesterday, multiroom boxes keep losing connection. No-one willing to accept I have a problem, just telling me to rest router....

  • Gezz99 Geraint Reynolds (@Gezz99) reported from Aberavon, Wales

    @virginmedia please update your Virgin Mobile automated message which says lines are open until 22:00. I called at 21:05 and connected to a lost & stolen line who couldn't help and also said they couldn't feed back to anyone that the automated message is wrong 🤦

  • Dani_ellekitt Danielle kitterhing (@Dani_ellekitt) reported

    @virginmedia no broadband since 11am this morning!! Ridiculous rebooted the stupid equipment at least a thousand times, online diagnostics says something wrong with the equipment! Everything is plugged in! An engineer can’t come until saturday evening! What a joke! 🤬🤬🤬🤬🤬

  • lauz_os Laura O'Sullivan (@lauz_os) reported

    @virginmedia absolutely shocked and angered at your customer service and changes to contract



  • KH4NS Simple Life (@KH4NS) reported

    @virginmedia Is there any timeline for the problem to be fixed. We desperately need to be connected and kids need to study.

  • fraser_stephen StephenDavidFraser (@fraser_stephen) reported

    @virginmedia I got a text saying the time was between 16:00 and 19:00 and that I would be charged £25.00 if it was missed, something not mentioned on the call.. I have spoken with Sidz and she has been amazing, spotted the issue and sounds like tomorrow might be the day we get service back

  • fraser_stephen StephenDavidFraser (@fraser_stephen) reported

    @virginmedia My V6 box was accidentally removed and therefore it wouldn't record, rewind, pause or allow access to on demand/ YouTube. On Sunday the issue was spotted and added back on, advised of 4 hours for the download/ connection but it didn't work, the same on Monday. Last night, they

  • poeticjustice92 Adam✌️ (@poeticjustice92) reported

    @virginmedia Ah like all the other people on here, saying they’ve been sent to multiple other people? No thanks, would be nice if your site worked, apparently I’m having no issues!! I get a better connection from my phone hotspot 👍

  • TheMunchkin71 Maff (@TheMunchkin71) reported

    @virginmedia @poeticjustice92 Total crap. Had a crap signal for over 2 years. They’ve been out loads. No issues. Promised boosted 18 months ago. Still waiting. If I could cancel the the whole lot, I would. Terrible service. Terrible customer service. Unless you’re new!! 🤔🥴🤬🤯