Virgin Media

Virgin Media Outage

Is Virgin Media having an outage right now?

Problems detected at Virgin Media

Users are reporting problems related to: tv, internet and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media problems in the last 24 hours

The following chart shows the number of reports that we have received about Virgin Media by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Virgin Media Outage Chart 12/08/2021 05:45

December 08: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • TV 40.42% TV
  • Internet 34.62% Internet
  • Wi-fi 9.57% Wi-fi
  • E-mail 6.75% E-mail
  • Total Blackout 5.35% Total Blackout
  • Phone 3.29% Phone

Virgin Media Outage Map

The most recent outage reports and issues originated from Bristol, Southampton, London, Scunthorpe, Birmingham, Mitcham, Slough, Hackney, Bradford, Motherwell, Dublin, Winchmore Hill, Guildford, Warrington and Croydon.

United KingdomKettering Internet
United KingdomCroydon Internet
United KingdomSouthampton Internet
United KingdomLondon Internet
United KingdomSouthend-on-Sea E-mail
United KingdomBexleyheath Phone

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • jspahrsummers Justin Spahr-Summers (@jspahrsummers) reported

    Absolutely insane that @virginmedia wants me to pay £200 to cancel service that they never reliably delivered in the first place—what a rip-off. Can't wait to switch to another provider 🤬

  • joecrosse25 Joe Crosse (@joecrosse25) reported

    @virginmedia But yet the wifi is still awful, waiting for sky fibre in my area then bye bye virgin

  • misschannotts Wai Yee (@misschannotts) reported

    @virginmedia It working before you had an outage, strange it's only a started a few days ago when you were having problems. So you're saying it's ok I can't access my mail at work?

  • MCPearse81 Marie Clare Pearse (@MCPearse81) reported

    @virginmedia why is my service still not functioning correctly?

  • ManUknighted7 Danny (@ManUknighted7) reported

    @virginmedia Resumed the chat and they are unwilling to cancel this without penalties.

  • vj_d1 VijayDookeeram (@vj_d1) reported

    @virginmedia I should have said, one of your representatives had already said to me that if it didn't help then to phone back to have another one sent out. Thanks for the link, I'll look at the information at some point today.

  • EU_Corinne Corinne 🇪🇺🌍🚶🏻‍♀️😷 (@EU_Corinne) reported

    @virginmedia Hi there, are there any issues in Derby? I’ve no internet connection at all for the past couple of hours.

  • ManUknighted7 Danny (@ManUknighted7) reported

    @virginmedia So you want me to sit in a queue and somebody answer who is going to say we cannot cancel. You get me into that queue because you tell me here they may be able to. However the advisor is unaware you have said maybe and you cannot instruct them.

  • aloksharma308 Alok Sharma (@aloksharma308) reported

    @virginmedia First time he fixed something amd said it is fixed. Second visit he replaced the Hub saying some hubs are old and doesn’t work well and now you will not face the issue. But sadly it is still giving problems.

  • Jimmy_Riddle71 Andy (@Jimmy_Riddle71) reported

    @virginmedia Yes it seems that I cannot send/reply to any emails regardless of address , I'm receiving them OK and can sign into to mail service, tried pc and android same on both, haven't tried Web mail yet.

  • laineyrun Elaine Rundell (@laineyrun) reported

    @virginmedia My daughter is having to leave the house to do uni work as internet is always going down

  • MrJackkb Jack (@MrJackkb) reported

    @virginmedia That's a real shame that the only way you can refer is through an email, which a lot of people don't have the technical skills to do so. Mum's been a customer for over 20 years. Disappointing that nothing can be done.

  • 2cakesdakes twocakesdakes (@2cakesdakes) reported

    @virginmedia round and round our agents are busy, try this fix online, still an issue, phone this number speak to an agent, our agents are busy try this fix online. Help me @skytv

  • aloksharma308 Alok Sharma (@aloksharma308) reported

    @virginmedia Please understand, slow internet is not a problem. Low wifi coverage intermittent internet is real pain.

  • VictorGGrotciV Victor (@VictorGGrotciV) reported

    @virginmedia @virginmedia your helpfulness amazes me like a true Virgin Media customer service assistant. Can you at least let me know why you don't have this issue showing online but only when we call and identify our postcode? Isn't that illegal somehow?

  • aloksharma308 Alok Sharma (@aloksharma308) reported

    @virginmedia Your technical team has visited twice already and tired of calling again and again for the same issue.

  • Jackdaw0pu Sweet Gal (@Jackdaw0pu) reported

    @virginmedia It should not take 14 days to set voicemail up. Is there a national problem with voicemail? Please confirm yes or no

  • Jackdaw0pu Sweet Gal (@Jackdaw0pu) reported

    @virginmedia Your technicians are not working to get this fixed. It's not been 7-days. Can someone please contact me to help me through DM

  • mec337 Martin Charlwood (@mec337) reported

    @virginmedia Hybrid fibre coax actually, that's why upload speeds are so slow. Maybe fibre to distribution cabinets but certainly not to fibre to edge of property.

  • nikonninja69 martyn cummings (@nikonninja69) reported

    @virginmedia Thanks for trying, my issue is with virgin. The service is nowhere near worth the monthly fee. Pointless having a recording function on the box as its deleted everytime a network issue arises. I could go on but youve probably heard it all countless times. Im done with virgin.

  • Sam_kerr__ サムカー (@Sam_kerr__) reported

    @virginmedia Done that, still won't connect to the internet, there's a TV problem around my area. I'm sure a broadband problem as well.

  • aloksharma308 Alok Sharma (@aloksharma308) reported

    @sarab198216 @virginmedia I can feel your pain Sara as i am in the same pain. Buying virgin broadband was my biggest mistake and now we trapped for 18 months. Their wifi never works constantly, no matter what they claim. Their engineers are not skilled to fix the issue but they want best feedback

  • tattyheaded Anthony Vickers (@tattyheaded) reported

    @virginmedia You should also have my number on her account and I really should have been called about the direct debit issue so she wouldn't have lost any service.

  • BipsAFC Bips (@BipsAFC) reported

    @virginmedia hi, I've been having trouble with the Internet since yesterday and unable to work from home. Could you help with this issue?

  • aloksharma308 Alok Sharma (@aloksharma308) reported

    @Courty40 @virginmedia Its a common problem with virgin. I am also facing the same issue like tou since day 1 i have installed this in my home. Its horrible using wifi and every time i was suggested to use wired connection ??? Really but these innocent people doesn’t know that all gadgets cant use wire

  • aloksharma308 Alok Sharma (@aloksharma308) reported

    @virginmedia Quality and consistent is more important than speed. It doesn’t make sense if internet doesn’t work i. Wifi. Wired connection is not a solution for everything, which I have beem suggesting all the time.

  • Marco_Azzurri M (@Marco_Azzurri) reported

    @virginmedia Hi Virgin, since this has been done, my connections has been terrible!!! I’m working from home and I can not connect to anything!!! This new thing you’ve added has caused Problems. I’m still without connections

  • BethDrumstick Beth (@BethDrumstick) reported

    @virginmedia As like everyone in my area and around places near where i live it’s been dropping in and out for months. Even with a simple reset it doesn’t fix the issue then at that point it’s a waiting game

  • BethDrumstick Beth (@BethDrumstick) reported

    @virginmedia I literally said don’t say sorry to me. Your all full of false sorrys. If you acted on your **** then nobody would be complaining or threatening to leave. It’s just crazy that such a once praised bandwidth has went so bad. And to answer your question yes it’s both.

  • sarab198216 Sara fryer (@sarab198216) reported

    @virginmedia No he didn’t he was very rude, we have had 3 engineers out over the past year due to t issues and we just keep getting fobbed off