Virgin Media Outage Report
Why is my Virgin Media service not working?
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Virgin Media compensate me for the outage?
Virgin Media outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Virgin Media has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map
The most recent Virgin Media outage reports came from the following cities: Bristol, Birmingham, Barking, Blackburn, Hammersmith, Nottingham, Islington, Newcastle upon Tyne, Glasgow, Weston-super-Mare, Hackney, Ilford, Normanton, Batley and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Barking |
Internet | |
| Blackburn |
Internet | |
| Hammersmith |
Internet | |
| Nottingham |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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john haskett
(@johnnytourbloke) reported
@virginmedia another problem I can’t seem to rectify, the main reason to get my mother in law the phone was for whatsapp calls. They don’t appear to connect whilst using 4g, if I connect to wifi it is fine, but she doesn’t have wifi. Not the phone as works fine with vodafone sim
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Rosario Grosso
(@rosariogrosso) reported
@virginmedia @virginmedia this is what I've been trying to do for the past week, your process is fault, you can't cancel from there. What other option do I have to cancel? @Ofcom you need to look into this. Trustpilot full of people trying to cancel the service!
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Rob 🏡💙
(@crosrob) reported
@virginmedia my broadband is down in WD23. Any other reports in the area?
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michelle presslie
(@sh3ll1971) reported
@virginmedia Asked customer service about more data allowance and she repeatedly responded wait for your bill. I CAN NOT afford to run up a bill, and have only used data due to situation
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Michelle
(@michdavey71) reported
@virginmedia who do I contact for a upto date modem , sick of doing work/uni work from home and having to switch to 4G ! Supposed to be on fastest speed it’s off more than it’s on and I’m paying enough ! Tried ringing sick of being on hold . Any help ?
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Matt Gates
(@mattgates22) reported
Rubbish service from @virginmedia today. First call cut off. Second call put through to silence. And still I can’t get this the device onto the WiFi. #DNS problem
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graeme
(@graeme74462804) reported
@MartinSLewis @virginmedia I’ve made a complaint and it falling on deaf ears,Horrible Company when this is resolved I’ll be getting rid of the broadband tv phone everything,Please can you help@MartinSLewis
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kevin
(@kkgorny1972) reported
@virginmedia Wouldn't that be great, problem there is, getting through takes on average 40 mins only to speak to someone who simply doesn't understand a word I'm saying and, honestly, I have to have them repeat what they are saying atleast twice. That's not a good solution, you call me
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John Murphy
(@JohnMurphy82) reported
@virginmedia Still having issues
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Andi Thompson
(@andithompson) reported
@virginmedia Hi there, have you seen the wait times on your customer service number recently? I’ve been on hold every time I’ve called for over an hour and also been cut off after waiting for that amount of time. How do you expect customers to give notice if you can’t speak to a human?
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Calum Mackenzie
(@hmfcalum) reported
from
Edinburgh, Scotland
@virginmedia You couldn’t care less about feedback, otherwise it would be easy to contact you, over various platforms. Will cancel my direct debit - I’m sure BT will happily take my business & provide a better service than Virgin.
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Charlie Hartley
(@CharlieTheDrum) reported
@virginmedia Still unable to get through on the phone - can you help?
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Grumpy Wolf
(@xGrumpyWolfx) reported
@virginmedia But how will that help? It’s not some random issue only I have, it’s people around the entire country who has the exact same issue and the staff on there haven’t been able to help/resolve it for anyone. Been this way for months and months.
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Antony Agius
(@Evil_Malteser) reported
@virginmedia I HAVE CALLED.......my advice would be as a business you honour your promises. It appears that the useless level of service extends to Twitter as well. I give up!!! 😡
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Jenni Seex
(@jenniseex) reported
So despite @virginmedia staff dishonesty telling me I would not be able to get @bt_uk installed before April because “we are in a national lockdown” - the @WeAreOpenreach engineer attended yesterday - professional, polite and helpful and we are all up and running. Great service.
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Robert Clark
(@robtherib) reported
@virginmedia appalling service...3 attempts to get through to your retentions department and each time the phone goes dead after an hour on hold. I'm moving home and need thus sorted asap. I will cancel my direct debit and await your argument!!
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Samad Younis
(@SamadYounisUK) reported
@virginmedia I am a KEY WORKER, am shocked at the terrible intermittent service you are offering, my broadband has been left without any service 11.55pm upto now
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michelle presslie
(@sh3ll1971) reported
@virginmedia My son has checked, no current issues. I will run out of data tomorrow! Currently all wired devices work but anything using WiFi does not 😕😥
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Ali
(@Aaliyah_Lin) reported
@virginmedia it's beyond a joke now. We're paying for the most inconsistent and slow service ever, and the prices are going up?? And we're told because there IS a WiFi connection (which, is a stretch - it can take mins to load a website on your WiFi) we can't have an engineer.
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Grumpy Wolf
(@xGrumpyWolfx) reported
@virginmedia No point really is there? Literally the ENTIRE gaming forum is people with the exact same issue and no one has had their issue resolved as VM seem to not want to do anything to fix it. Me making another thread isn’t going to magically fix it.
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Grumpy Wolf
(@xGrumpyWolfx) reported
@virginmedia Gaming and when ever I try to live stream or watch a live stream due to high ping spikes and jitter. Your forums are flooded with threads of people having the exact same issue.
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Hauswerks
(@Hauswerks) reported
@AlanFitzpatrick @virginmedia The’yre so bad for this we just left for BT, already so much better!
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Grumpy Wolf
(@xGrumpyWolfx) reported
@virginmedia Connection is hard wired but I’ve tried it both ways, exact same issue.
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kevin
(@kkgorny1972) reported
@virginmedia Did you type that with a strait face? If your greedy employers know it's such a bad year for everyone, don't raise it at all until 2023, give millions a break . Sad reply
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scott osborne
(@saokiwi) reported
@virginmedia Worst ever customer service. I want to leave but phone queue is 1 hour. Chat bot has a topic "cancel service" but bot says it can't and says call. Made a complaint on the 28th Jan, no response. Called 150 last week for retention, put on hold 41 min and charged £6+
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graeme
(@graeme74462804) reported
@MartinSLewis @virginmedia have been ripping me off for £16 since April 2019 they won’t help can you,They’re not interested,They’ve been charging me this amount for a mobile phone I’ve never had in my possession,Virgin Mobile are brutal at giving me my money back,Help
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Pádraig coakley
(@paddy_coakley) reported
@virginmedia worst customer service 40 mins on hold to get through to a customer service agent who struggles with the english language now has to pass me through to someone who can speak english still on hold terrible!
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Calum Mackenzie
(@hmfcalum) reported
from
Edinburgh, Scotland
@virginmedia That’s exactly what I intend to do. Shocking level of ‘customer service’. This is a total waste of time
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Calum Mackenzie
(@hmfcalum) reported
from
Edinburgh, Scotland
@virginmedia You really couldn’t make this up - to make a complaint, I need to ring you on the number that constantly cuts me off - utterly comical.
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MikethaManc
(@MikethaManc) reported
@city_rabin @virginmedia Don’t know why they have a hotline as a Virgin media customer can confirm they are utterly ****.