Is Virgin Media having an outage in Harlow, Essex, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media in Harlow, Essex, England problems in the last 24 hours

Virgin Media Outage Chart in Harlow, Essex, England

May 19: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(45.16%)
Phone
(27.51%)
Wi-fi
(12.00%)
E-mail
(5.92%)
TV
(4.85%)
Total Blackout
(4.56%)

Virgin Media in Harlow, Essex, England Comments

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Virgin Media Issues Reports Near Harlow, Essex, England

Latest outage, problems and issue reports in Harlow, Essex, England and nearby locations:
  • Uptowndiscos Uptown Club Discos (@Uptowndiscos) reported from Harlow, England

    @virginmedia hello I didn't get any compensation for my phone not working on Tuesday and I spent an hour yesterday trying to get a hold of Virgin mobile to do an upgrade.. this morning half an hour and then got cut off just as she was about to give me a price as a special

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

  • keithwill73 keith knight (@keithwill73) reported from Harlow, England

    @virginmedia why have you not sent letters out to warn of planned works. Absolutely ridiculous after the shambles the other day. No service till 6pm do you actually care about customers or just want the money.

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

  • Cluckmuckcook James Hillery (@Cluckmuckcook) reported from Brentwood, England

    @virginmedia your customer services is atrocious. When trying to sort out my brother-in-law affairs after he sadly lost his battle with cancer a couple of weeks ago. My wife has spent hours on the phone trying to get to someone who can help her. Please dm a direct no to call.

  • AlistairK Alistair K (@AlistairK) reported from Enfield Lock, England

    Second Saturday in a row full outage from @virginmedia. Rubbish service. It's play off semi final day. You have until 5 30 to fix!

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    @virginmedia Let's open a new. Omplaint.. I can comain about the... Complaint... The return packaging etc... Cue response

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    @virginmedia Never got one....

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    @virginmedia It's been 3-4 weeks I even complained the complaints team never rung back.. So I've all these routers because of your(Virgins) incompetence & you'd charge me. Go ahead please let's see with the regulator says..Be advised I print off all tweets and record all calls have a nice day

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    @virginmedia There is one address no others and I have never made yiu aware of any others...... Because.... There isn't any... Its continuous incompetence... Nothing else... Fool me once shame on you.. Fool me twice.... Time to start looking at your competitors I think

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    @virginmedia 4 weeks on no return packages I will be grudgingly use your link but this service is shite

  • sumnjam Medan (@sumnjam) reported from Tottenham, England

    @virginmedia You have send me new one couple weeks ago and that one is not working

  • LifeOfTy__ LifeOfTy__ (@LifeOfTy__) reported from Enfield Lock, England

    @virginmedia No broadband or tv service on the TIVO. Absolutely ridiculous for the money we pay. Sort it out you *****

  • cholten99 David Durant (@cholten99) reported from London, England

    The page on @virginmedia that should show me why my broadband is down - is also down...

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

  • Matt_Michalak Matt Michalak (@Matt_Michalak) reported from Enfield Lock, England

    @virginmedia Thanks for the swift replies guys, I've actually not long got off the phone with another of your customer care team who has informed me of an issue in my area which is being rectified, so should be back to normal soon! Thanks again! 🤘🏻

  • Matt_Michalak Matt Michalak (@Matt_Michalak) reported from Enfield Lock, England

    @virginmedia Hi yes I've been receiving slow speeds since Friday (less than 5Mbps) on wired and wireless devices- have tried reboot and moving the hub but no luck, also phoned customer care but they hung up on me. Need this sorted asap, please help!

  • MattJLabban Matt Labban (@MattJLabban) reported from Enfield Lock, England

    @virginmedia your customer service is absolutely abysmal. The operator doesn’t even listen to my questions she is just spouting pre scripted nonsense. Paying £100 a month for this

  • CliveMurray12 Clive Murray (@CliveMurray12) reported from Loughton, England

    Be warned all !!! When dealing with Thames Water or Virgin Media the Customer service from both companies is absolutely appalling 😡😡😡😡😡

  • Maac47 maria (@Maac47) reported from Enfield Lock, England

    @virginmedia This is the point your system is not showing any issues but several of us in the area are experiencing low speeds. So there is obviously a problem.

  • Maac47 maria (@Maac47) reported from Enfield Lock, England

    @virginmedia seems Enfield EN3 customers are being told there isn't an issue with speeds. Funny that so many are complaining.

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    So over joyed we had Internet... 1st day I get to test and. Yep ping test proves getting less than 33% of my paid for service. One of 2 options. 1 @virginmedia are screwing up again (occurs often) or 2. The Hub 3 still has xesign/systems faults.. Last time replaced with hub 2.5

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    @ModsReloaded @virginmedia Erm not blocked just poor Internet speed I think... Although you may be right

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    @solomonsifa @virginmedia Sighs bunch of wasters.... World's going to hell in a hand cart Dom.... Just finished my reviews emulating your advice... And whirlwind has hit... 2 clients poasi ly of post MIFID2 reports from DFM... Internet down and xmind my go to linking process goes... Sighs😭😭😭

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    Soooo the supposed cancelled hub from @virginmedia did turn up hurrah.... 2 hours latter... Its a dud clearly a recon that's not not recon'd... Poor swrvi e luckily I wouldn't let the laims lady cancel we'd delivery yesterday... Oh BTW she never rang back again how unsual😡

  • mo_lishomwa Mo Lishomwa (@mo_lishomwa) reported from Tottenham, England

    @virginmedia Apparently there’s no problem....there seldom is according to your service checker.

  • martin_namara Last Stand (@martin_namara) reported from Broxbourne District, England

    Soooo when a company becomes a Monster & just.cAnt control itself... @virginmedia... Today had 2 confirmations that Fridays order bodged and new order for Wed how did I know well no news from yodel... Complaint team rang assured me it(fri orig) would turn up tomorrow, 1/2

  • K9Reggie Reggie The Dachshund (@K9Reggie) reported from Waltham Abbey, England

    The Master has been trying to get @virginmedia since February, but @virginmedia can’t get there act together, never mind all that super bolt stuff. Guess we’ll have to crawl back to @bt_uk

  • PaulBriault Paul Briault (@PaulBriault) reported from Stanstead Abbotts, England

    @virginmedia Have had problems with a cut in service every day this week. When you work from home this is massively annoying and inconvenient. I have had to run tests everyday and reset devices and my home security etc. I am Area24 but it’s now getting me to 😡🤬stage!!!

  • MaverickMark mark palmer (@MaverickMark) reported from London, England

    @virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.

  • TheMrsNatG I am a Penguin 🐧 (@TheMrsNatG) reported from London, England

    @virginmedia Checked this already. No issues, has been days.

  • corblimey22 corblimeyyoubeauty (@corblimey22) reported from Tottenham, England

    @virginmedia @vmbusiness @TomMockridgeVM Customer service has absolute disgrace, 10 wks ago u came, drilled & left me with just a wire through the wall no phone line or internet. We have no shop front sign as we are waiting for a phone no# to put on it, can’t book clients

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia No known issues in the area!

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia It’s still not working!

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia Both still not working before I left for work this morning.

  • Lindor1306 Jo Marion Pauline (@Lindor1306) reported from London, England

    @virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!

  • TPAdams Tom Adams (@TPAdams) reported from London, England

    @virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"

  • crosswhatfields crosswhatfields (@crosswhatfields) reported from London, England

    @virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia any ideas when you are increasing your price next...so I can cancel my contract early

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • nickpeddle234 nasty nick (@nickpeddle234) reported from Harlow, England

    @virginmedia so mums been without tv for 3 days now and you can’t get in touch with customer service. Very bad

  • Flissej Fliss James (@Flissej) reported from London, England

    @virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww

  • AshellaRoshania Ashella (@AshellaRoshania) reported from Loughton, England

    So @virginmedia tech team have ruined my Internet connection and ended up causing 2 hour delay and missed deadline for me today. Then, they've claimed they can't fix it, yet tired to charge money to try to fix it. If they're going to put you through to the "gadget team", beware -

  • AshellaRoshania Ashella (@AshellaRoshania) reported from Loughton, England

    So @virginmedia tech team have ruined my Internet connection and ended up causing 2 hour delay and missed deadline for me today. Then, they've claimed they can't fix it, yet tired to charge money to try to fix it. If they're going to put you through to the "gadget team", beware -

  • Lauren_Sberry Lauren Scott-Berry (@Lauren_Sberry) reported from London, England

    @virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • ryanferns11 Ryan Fernandes (@ryanferns11) reported

    @virginmedia no it's not working fine. You see when u switch the hub on the light keep on changing until the white base light is solid. But when I switch it on, the white base stays solid from the start. Please look into this and I've tried all troubleshooting methods.

  • Lucy8720 Lucy87 (@Lucy8720) reported

    @virginmedia The engineer did not do a black spot check in every room, just my garage. Im not happy at all, sick of refreshing all the time and it still not working

  • Lucy8720 Lucy87 (@Lucy8720) reported

    @virginmedia When doing a search through our smart tv it keeps saying it cant find a connection. I am paying for the top internet, been with Virgin 3 weeks and its been a problem since we have had it. Never had a problem with Sky. Was with Virgin 3 years ago and it was fine too.

  • Keeleyhamer1 Keeley hamer (@Keeleyhamer1) reported

    @virginmedia 3rd time on Friday I have had an engineer visit booked for cable work that needs doing outside my house and 3rd time they have come and done ZERO WORK!!! I am currently connected to my neighbours this has been going on for weeks!!! Not good service at all!!!!

  • vickymcbryan Vicky Bryan (@vickymcbryan) reported

    @virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

  • GrahamStokoe Graham Stokoe (@GrahamStokoe) reported

    @virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

  • mintons69 Jodie Minton (@mintons69) reported

    @virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

  • Shaks26025604 Shaks (@Shaks26025604) reported

    I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

  • bengalpin Ben Galpin (@bengalpin) reported

    @virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.

  • Shaks26025604 Shaks (@Shaks26025604) reported

    I am virgin media customer for broadband and landline I also have my mobile phone contract with them. My mobile line was down on Tuesday I received a email today advising me I will get an extra 5gb data on Sunday.