Virgin Media

Virgin Media Outage Report in Harlow, Essex, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Harlow come from postal codes CM18, CM20 and CM17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Harlow, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harlow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Harlow, Essex, England 05/30/2025 15:50

May 30: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Harlow, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Tottenham, Harlow, Chigwell, Chingford, Edmonton, New Southgate, Southgate, Ware, Hoddesdon, North Finchley, Great Dunmow and Buckhurst Hill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Harlow, England

Latest outage, problems and issue reports in Harlow and nearby locations:

  • KeithBursnall Keith Bursnall (@KeithBursnall) reported from London, England

    @virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all

  • 1011FOXEE beverley fox (@1011FOXEE) reported from Takeley, England

    @virginmedia regarding your tweet I have contacted parcel company we have to wait 24 hours,lied and said neighbour had it,I was outside collecting online groceries shortly before message received,also daughter tracked driver and he was all over,first down the road then 4 miles!

  • Freddie_Owusu77 Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England

    @virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.

  • TimHDav Tim Davies (@TimHDav) reported from Tottenham, England

    @virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called

  • AllanFenn Allan Fenn (@AllanFenn) reported from Waltham Abbey, England

    @virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....

  • BenAlderweireld Mate Parlov (@BenAlderweireld) reported from London, England

    @virginmedia omds can you sort out your ‘service’

  • AllanFenn Allan Fenn (@AllanFenn) reported from Waltham Abbey, England

    @virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • SPQPR1 🏴󠁧󠁢󠁥󠁮󠁧󠁿steve patrick (@SPQPR1) reported from Harlow, England

    Texting enquires to @virginmedia , actually take days to answer. Terrible service. 🙄

  • beckylucydell Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

  • Freddie_Owusu77 Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England

    @virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    @virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!

  • Enfield67 Paul Dart (@Enfield67) reported from Enfield Lock, England

    @virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jon_schneider Jon Schneider (@jon_schneider) reported

    @vmbusinesshelp @vmbusiness Are you that crap that after a year you can’t tell from the plate, you don’t know I left you, used mediation to do so and got compensation in the process ?

  • CarinoCarys Carys (@CarinoCarys) reported

    Hi @virginmedia could someone DM about a billing issue? Been on your chat function for over an hour and keeps disconnecting!

  • RoyaleNails RoyaleNails (@RoyaleNails) reported

    @virginmedia hi I’d like to cancel my contract today. Your number isn’t picking customer calls

  • JKitch90 Kitch the Teacher (@JKitch90) reported

    @virginmedia Absolute shambles. I have phoned 4 times now. Waited for almost an hour every time and then been hung up on every time. Will Virgin pay for my increased phone bill due to this complete joke of a service? Even the online chat doesn't answer after 3 hours of waiting. FUMING!

  • eoinmcgrath7 Eoin McGrath (@eoinmcgrath7) reported

    @virginmedia I've been on hold (still am) for an hour to get my broadband service reconnected but got through to the sales team in minutes. #wrongpriorities #terriblecustomerservice

  • Sami_Pee Samantha Patterson (@Sami_Pee) reported

    Imagine a world where you can actually get through to somebody from @virginmedia BEFORE your contract costs go up 🤭 I swear they have the worst customer services! I’ve been trying to contact them on and off for weeks now my bill has gone up 50% and the only offers online are $$$

  • sarwarah ♡❤ サラ Bee ❤♡ (@sarwarah) reported

    @callummarkie @virginmedia Thats so mad, we can't get @virginmedia down here, but after that I probably wouldn't even think of them . Is worth trying to cancel what you haven't got and try someone else?

  • IamMrSilk IG: IamMrSilk 🇬🇾 🇬🇧 (@IamMrSilk) reported

    How do you have a network where your employees at your customer service seem to put you on hold and then the call drops @virginmedia !?? How can you say you have the best network and your employees can't even finish a customer service call.

  • SophieLittlefa3 Sophie Littlefair (@SophieLittlefa3) reported

    @virginmedia I have rang and rang to cancel my virgin media with you and set a cancellation date. The calls are well over two hours each and every time I’m told “I will transfer you to the disconnection service” I sit and wait over an hour for them to hang up. Disgusting sort it!

  • IamMrSilk IG: IamMrSilk 🇬🇾 🇬🇧 (@IamMrSilk) reported

    The incompetence level is unbelievable @virginmedia it's taking 8 different customer service people and I'm still not able to change my Broadband contract @Ofcom is this something that is acceptable??