Virgin Media Outage Report in Buckhurst Hill, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Buckhurst Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Buckhurst Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 02: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Buckhurst Hill, Essex, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Lewisham, Ilford, London, Southwark, Islington, Bermondsey, Newham, Paddington, Camden Town, Hampstead, City of Westminster, Tower Hamlets, Poplar and Dagenham.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Internet | |
| Lewisham |
Internet | |
| Hackney |
Total Blackout | |
| Hackney |
Total Blackout | |
| Lewisham |
Internet | |
| Ilford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Buckhurst Hill, England
Latest outage, problems and issue reports in Buckhurst Hill and nearby locations:
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.
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Mark Kelly
(@GlueWhichBinds) reported
from
Walthamstow, England
@jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia It’s arranged (3rd time) for engineer visit tomorrow 4-7pm…. I just hope they don’t randomly cancel again
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Steven Kraan 🐀
(@drawing_daily) reported
from
Islington, England
@virginmedia internet down second day in a row, when will it work again?
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Leigh Booker 🐈⬛ 3.5% #FBPE #FBPPR #GTTO
(@leighbooker) reported
from
Welling, England
@virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia Green up/down arrow flashing and router restarting
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia Can someone advise how I fix the Wi-Fi pod which isn’t working with my new router - I had to upgrade at extra cost to receive new kit as the lead time was shorter than getting a competitor in #ThisIsWrong
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foy
(@stuart_foy) reported
from
Haringey, England
lying in bed and I've just realised I can't turn off my lights because @virginmedia has been down since I got home. this is the future, lads
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#AshTag
(@Ashley_Rhysss) reported
from
Southwark, England
The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
Haringey, England
@virginmedia can I have the customer service number to cancel my broadband.... There are seemingly better deals out there for faster services
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Paul Lewis
(@paulstevenlewis) reported
from
Mill Hill East, England
@virginmedia So you cancel the service months if not years before the 4G replacement is a really extensive alternative, while increasing your prices and telling customers “sorry, but that’s tough”. I understand your team is just at the sharp end dealing with flack, but that’s really bad of VM
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Derrick Brown
(@DerrickSWB) reported
from
Lower Clapton, England
@virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael John Clark
(@clarky220887) reported
@BeckyEverson @SkyUK @virginmedia Say Hi to them putting your bills up 3 pound every other month because they’ve improved a service you never asked for
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Eoin O'Neill
(@thegogz) reported
Their techs apparently tried to call me to tell me this but couldn't get through! I wonder why? Could it be an example of the issue I've reported? Surely not it's definitely people cancelling calls #virginmedia @VirginMediaIEPR @VirginMediaIE
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Nayte
(@Nayte93) reported
@virginmedia They tried to but never got it done, could you help with this ?
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Adam E Nagy
(@AdamTheNagy) reported
@virginmedia Well, that's exactly my point. It would be nice to just have a button where I can report an outage instead of calling people.
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Alan Whitehead
(@nffcbigalan1978) reported
@BeckyEverson @SkyUK @virginmedia Common theme Rebecca. They really aren’t all they crack up to be. As soon as I renewed my contract and they tied me in for 18 months, that’s when the issues started. Intermittent signal. Devices kicked off randomly, even at 2am with no one else using it. 40+ phone calls later
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John Wright
(@juanfelipe1) reported
@virginmedia is there a broadband outage issue in Leicester LE3 today?
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Anjela Winwood
(@Anjie15) reported
@BeckyEverson @SkyUK @virginmedia Have to agree that VM Customer Service is shocking. Joined in March because we didn’t have access to fibre but will definitely go back to BT
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Rebecca Jane Everson
(@BeckyEverson) reported
@virginmedia Well I was told my price was fixed, so hopefully no hidden increases and I was told I wasn’t signed into a contract ... so here’s hoping I don’t experience anything bad 🤘🏼 roll on fast speed broadband
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Jesse Moore
(@jessemooreuk) reported
@BeckyEverson @SkyUK @virginmedia I can confirm that Virgin is very stable and reliable. On the rare occasion there is an issue it doesn't last for long.
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Barry 🎽
(@John12111952) reported
@BeckyEverson @SkyUK @virginmedia Hope your get on better with Virgin Media than me. They just took 3 months to respond to a complaint about regular loss of service and then just told me to try what I’d already tried 3 months earlier. Can’t ever get to speak to anyone either.