Virgin Media Outage in Walthamstow, Greater London, England

@virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!

@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.

@aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show

To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

@virginmedia Considering I’ve experienced multiple internet and TV issues over the last few weeks (whilst trying to work from home) it would be appreciated to see some compensation on next months bill

@virginmedia Provide a more reliable service and a time machine

@virginmedia are you actually kidding?? Service down for #LineofDutyFinale (and not going to be fixed until the 5th May)

@virginmedia you have less than 20 minutes it get the service back up and running or it’s contract cancel time #LineOfDuty

@Simon_Shell @virginmedia And you won't. They are, without doubt, the worst company/customer service in existence.

WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢

@mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..

@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief

@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service

@virginmedia I want to upgrade as I had problems with my income but I can’t do it online don’t say nothing about my next package it’s. A disgrace I can’t phone as it cost me

@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.

@virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.

@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.

@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?

@virginmedia What the hell id going on.Yesterday and today mornings no service at all. Crap.

@virginmedia Listen yeah, let’s cut to the chase my girl @idkjia_ has been with shocking internet for WEEKS. You need to sort this out or let me hash this out with @richardbranson himself. You company is awful and aren’t willing to sort it out. Ps she also needs a new router x

@RealTrademarc @Outriders Virgin Media 200mg. Its the game and rubber banding is awful.

@virginmedia got problems with my router usually it’s supposed to show a white light but for the past few weeks it’s been glowing red.

@virginmedia shocking all the issues being had by people and the prices charged, I for one can't wait until infrastructure is in place to offer me fast broadband from other suppliers, I will move as soon as I can, customer service is less than useless just reel off the same thing

@virginmedia Your service page has said the service is fine for 3 days. I’ve had issues the whole time and the service test has failed the whole time. Can you please ensure someone is working in this?

@idkjia_ @virginmedia And we’re back here AGAIN. @richardbranson WHY IS YOUR WIFI ACTUAL DOG ****? Give your head a wobble and sort it out fella.

@virginmedia Yes, I’m paying an extortionate amount of money and was calling to cancel as I’m now out of contract. Happy to speak to a person, but I don’t really want to sit on hold again…

@virginhelp @virginmedia Hi I saw your v360 service was launched in Nov 2020 so why is it still unavailable to customer ???

@virginmedia broadband just isn’t working. Have checked service status and all cables and rebooted twice. Been intermittent all day, wired and wirelessly. We have connectivity problems once every week. Help!

Hey @virginmedia my WiFi is running well slow. Sort it out. And don't give me any of this "turn your box on and off" rubbish. You're throttling it!!!!