Virgin Media Outage in Walthamstow, Greater London, England

Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

@virginmedia I received a phone call from a man , Jacob Smith purporting to be from your security department. He told me my internet had been hacked by someone in the USA. He refused any contact details after he told me to download a Quick Support app. He phoned 01606863673.

@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia

@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!

@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues

@virginmedia Question: Why is your customer service so awful?

@virginmedia Not satisfactorily no! Said all appointments were cancelled but never bothered to advise us!

@virginmedia can someone in the tech team please dm me as I have had no internet stability now for 2 months and no human is answering the phone not good when homeschooling

@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?

@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.

@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis

Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

at this point, Virgin Media should start paying ME to use their crappy Internet service

@virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month

@virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data

@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice

@Sam_Rigg1 @virginmedia Has Virgin been able to help? Their replies sound promising, but in my experience it is just diffusion and still stuck with an unreliable system

@robmjanem1 @virginmedia I am waiting too. Virgin is a useless company. Not worth paying for top speed. They make is impossible to call and cancel. Wasted hours on the phone.

@virginmedia Before you post this pay attention to making the Internet you provide reliable fist. Advertising high speed you raise false expectations. Every single comment on your site is a complaint. I really hope people draw their own conclusions and decide to not join.

@virginmedia The worst company I have every dealt with. Unless I have total loss of internet I get no discount on my bills. The fact that I have minimum service is irrelevant to your “customer care” #ofcom really needs to regulate your company because you are ripping off your customers

@virginmedia crazy how I’ve been cut off 10 times when I’ve picked, reduce my service option, weird that innit, been a customer for 15 years, can’t speak to ******* anybody

I can’t even play a fut champions game with out straight up red bars @virginmedia supply the worst internet or I just have real bad black spots all over my 🏠

@ealinggal @virginmedia Why pay more money every month mate? They should be sorting it. Mines awful lately

@virginmedia @richardbranson Please fix your customer service... and my internet. ive been without internet for 3 months and counting. I am a remote worker because of COVID and this has made my life and my job prohibitively difficult.

@virginmedia fix up.

@virginmedia how is it possible for me to have bad connection when I’m on the M500 broadband or whatever? Genuinely infuriating.

Virgin media charges stupid amounts for our contracts cos we’re minors and our parents will blame us instead of hitting up virgin media, you can’t prove me wrong. @virginmedia

@virginmedia The poor service continues. Low bandwidth all day. Keeps disconnecting. Absolutely rubbish again from Virgin. Not happy one single bit.

@Dexisson @virginmedia Really?? Wowsers. I’ve never had anything like that with Virgin. They’ve been great for me.

Anyone else in Stockton/Yarm/Ingleby with @virginmedia WiFi had zero connection and a constant outage since MONDAY or just my house? What kind of maintenance/ upgrades take this long?? And Why??? Absolutely shocking