Virgin Media Outage in Walthamstow, Greater London, England

@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?

@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.

@virginmedia - no internet for over an hour. Can’t speak to anyone. Downloaded an app that was useless. No support whatsoever apart from turn it off and on 👎🏻

@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?

@virginhelp been holding for 15 minutes on your helpline for virgin media to try and help a vulnerable person. How much longer will we have to hang on? #nooptionsforelderly

@virginmedia have an error code (C130) and not getting a signal, what does this mean?

Absolutely HATE @virginmedia with a passion. Made a complaint, they said I’d be refunded for kids inadvertently ordering SkySports. I wasn’t. Then they cut me off. Liars

@virginmedia Hello, I'm in E15 and my broadband connection has vanished. Is it an area problem?

@virginmedia @PED7 @lizzidoyle Please do not be conned by virgin they have serious connection issues i pay a high price and now looking for a better service any ideas ?

@HooiWanV @virginmedia It's ridiculous isn't it? They even admitted they were having issues BC they are currently wfh and we were like YES that's why we're trying to resolve this for ourselves!!! The level of disconnect is off the charts 😡 thank u for the name tip!!

Hey @virginmedia how long are we going to live with no Wifi signal in n16 just to get an idea of how much work will fall behind because of this mess

@virginmedia your WiFi is down. Any reason for this please?

Virgin media is absolutely awful in every aspect

Thank you @virginmedia . Not only have I wasted 5 hours over the last 2 days trying to get thru to VM about a technical issue. I also have to endure Justin Bieber songs ,while waiting for someone to pick up - adding insult to injury...and still I wait ! #poorservice

@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh

@virginmedia no broadband, and your service status pages are faulty! I’m in N3 1QN. Please advise!!

@virginmedia service is appealing in area 22 bo internet connection for 4 days out of 5 now: can't work from home. Been a customer for over a decade USING THE SAME ROUTER as the only thing you "upgrade" is your bills not your services ... very disappointing !

@virginmedia Ha, had to be sure because in past I've had responses about tube WiFi telling me to restart the router etc... It's pretty lame that I would need an app. I really can't see how that will help, as you can't surely expect all of London to download your app just to use tube WiFi?

@virginmedia What app? I'm talking about tube WiFi. I've never needed an app for that before.... And I shouldn't need an app... I'm talking about the sign in page. In the past I only had to put my username and password in once in a while; now it's EVERY station.

@virginmedia London N12 broadband and TV not working From about 12 miday Sunday. Tried 789 but Virgin Landline says we dialled a wrong no.

@virginmedia contd-3.Clicked link; waste of time as predicted. It says no problem. I disagree. Then it ‘detects’ that I can’t get online. (No **** Sherlock). Instructs to re-boot router (AGAIN? Since this didn’t work 1st 3 times, doubt it’ll work a 4th

@virginmedia utterly dreadful service. One month without internet- installation pushed back until today and after hours on the phone and on hold your staff on the phones hang up on my friend who is being sooo patient! #notgoodenough #virginmedia #dontgetvirginmedia

@virginmedia Hi, it says area of fine but connection is unstable

@virginmedia seem to have a loss of broadband in the stevenage area? Been down at least 15 minutes. Done the usual restarts etc. Can you check your status please? MT

@virginmedia the service status fault finder tool is absolutely useless. When it’s finished checking it tells me to make sure everything is plugged in then asks did that fix? I put No it ‘checks thing your end’ and does the same. ‘Did that fix it?’ No - which just starts it again

@virginmedia what's up with your billing I've once again been charged £72 which is £22 more than what I should pay. Wtf is wrong with your billing. I've tried to raise it multiple times with your customer service and they tell me its sorted everytime, only to be billed more again

@virginmedia I've had three calls in the mean time from someone trying to check I'm getting the best deal on my account. Jokes. Quick to upgrade/sell/take money but not sort out any issues.

@virginmedia why is your wifi so bad

Shout out to @virginmedia who’ve increased my bill by £20 a month and didn’t even have the decency to inform me. Best thing is, I can’t even speak to anyone on the phone about it! I’ve been on a web chat for 2hrs and I’m still waiting for a resolution 🙈

@virginmedia However, we have not resolved the issues with our HD channels losing sound