Virgin Media

Virgin Media Outage Report in Wandsworth, Greater London, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Wandsworth come from postal codes SW18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wandsworth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wandsworth, Greater London, England 10/06/2025 07:50

October 06: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wandsworth, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Croydon, Hammersmith, Harringay, City of Westminster, Southall, Chingford, Paddington, City of London, Fulham, Leatherhead, Watford, Hampstead and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney E-mail
United KingdomCroydon Internet
United KingdomHammersmith Internet
United KingdomCroydon Internet
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wandsworth, England

Latest outage, problems and issue reports in Wandsworth and nearby locations:

  • ekkocitymusic EkkoCity® (@ekkocitymusic) reported from Tottenham, England

    @virginmedia We have tried diagnostics and it told us there was an issue. The broadband was working fine last week, nothing has changed. The router has not been moved or altered in any way. Either issue with the line or the router is faulty.

  • VillianComplex Christopher Tulloch (@VillianComplex) reported from East Ham, England

    I thought BT were bad but damn @virginmedia is seriously awful.

  • Willhide Will Hide (@Willhide) reported from Camden Town, England

    @GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)

  • madeamazing_ MadeAmazing (@madeamazing_) reported from Bromley, England

    @virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service

  • JoshMayormaynot Joshua May (@JoshMayormaynot) reported from Hillingdon, England

    @virginmedia - 27 minutes on the phone to you to them be cut off! I have now been on hold for 34 minutes second time round so far. I have been on your app, but there are problems in the area; just want to find out why my phone is not working. Not feeling very like a VVIP!

  • Katiewrightt1 katie (@Katiewrightt1) reported from Croydon, England

    @virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....

  • NA_Brown Nate Brown (@NA_Brown) reported from Hackney, England

    @virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either

  • iamkingkyla_ 🥴 (@iamkingkyla_) reported from Croydon, England

    @virginmedia can you fix your WiFi I’m actually sick of this rubbish

  • Lotster911 Charlotte Hall (@Lotster911) reported from Tottenham, England

    Just found out @virginmedia has been charging extortionate evening call rates on home phone but allegedly only have weekend call free ! Literally ripping people off ! Could have another mobile contract with what they charged for handful of calls to my blind elderly Dad- #bad

  • shubhanga59 Shubhanga Prasad (@shubhanga59) reported from Merton, England

    @virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.

  • shubhanga59 Shubhanga Prasad (@shubhanga59) reported from Merton, England

    @virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.

  • Richardjmoses Richard Moses (@Richardjmoses) reported from Spelthorne District, England

    @virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription

  • GeirGulbrandsen 積ん読 (@GeirGulbrandsen) reported from Poplar, England

    @virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad

  • shubhanga59 Shubhanga Prasad (@shubhanga59) reported from Merton, England

    @virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.

  • Raqibeh Raqibeh Baluch 🦋 (@Raqibeh) reported from Ealing, England

    @virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!

  • madeamazing_ MadeAmazing (@madeamazing_) reported from Bromley, England

    Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • paultope Paul (@paultope) reported

    @virginmedia are there major problems with the PL postcode this morning?

  • NickThornt1978 Nick Thornton (@NickThornt1978) reported

    @bt_uk Why is my broadband still down and has been since 8pm yesterday? @virginmedia any thoughts? 2nd time this has happened recently. Breaking of terms.

  • twiglet2020 Twiglet (@twiglet2020) reported

    @virginmedia lovely start to the morning. It seems everytime roadworks happen no Internet. Service status not working 😔

  • lauriereynolds Laurie Reynolds (@lauriereynolds) reported

    @virginmedia unable to get any internet this morning. Also your service status seems to be down, so unable to check stuff, in EX1 2QD. any deets?

  • FMBsChannel Rob (@FMBsChannel) reported

    Sorry guys my internet died @virginmedia seems to be down, if it comes back I’ll start the stream again.

  • bigjjm13 jack (@bigjjm13) reported

    @virginmedia Internet is down in PL9

  • charmedagain22 becky chard (@charmedagain22) reported

    Woke up again to no wifi, no tv and no phone line working again! @virginmedia when are you going to sort these problems?? I’m not sitting on hold for 3 hours it’s cost me fortune on my mobile!!! Will be cancelling my payment until someone contacts me. Your customer service is bad

  • amyloustockley amy stockley (@amyloustockley) reported

    @virginmedia no internet or tv in PL6 plymouth. Can you give an update please? The service checker on your webpage is not working either!!!

  • ScottWilmotArt Scott Wilmot Art (@ScottWilmotArt) reported

    @virginmedia App not working either

  • WebbTaff mark webb (@WebbTaff) reported

    @GaryDWatkins @virginmedia No service in Plymouth either