Virgin Media

Virgin Media Outage Report in Wandsworth, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wandsworth come from postal codes SW18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wandsworth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wandsworth, Greater London, England 12/14/2024 12:05

December 14: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wandsworth, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Cricklewood, Croydon, Ealing, Lewisham, Hendon, Southwark, London, Islington, Feltham, Acton, City of Westminster, Tower Hamlets, Leyton, Bermondsey and Finchley.

Loading map, please wait...
City Problem Type Report Time
United KingdomCricklewood Wi-fi
United KingdomCroydon Total Blackout
United KingdomCroydon Internet
United KingdomEaling Internet
United KingdomLewisham Internet
United KingdomHendon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wandsworth, England

Latest outage, problems and issue reports in Wandsworth and nearby locations:

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia someone just answered and then put the phone down on me

  • Semakaleng Sem Moema 😷 🌹 (@Semakaleng) reported from Hackney, England

    @CllrDaly @CllrSButt @virginmedia I’ve now paid three bills for service I’m not getting!

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

  • DesignBySol_ Solveiga Pakštaitė (@DesignBySol_) reported from Walthamstow, England

    @virginmedia After trying several things, our broadband is still down. Trying to book an engineer since yesterday via phone and chat. No answer. We've had no internet for 2 weeks now. Can you help?

  • calummew Calum Mew (@calummew) reported from Hackney, England

    @virginmedia Day 2 of no WiFi whilst trying to work from home. Day 2 of sitting on hold for hours with no one picking up. Have also texted the number and responses either abruptly stop or we are told we’re being transferred. Is there a nation-wide outage or something?

  • adammcilrick Adam McIlrick (@adammcilrick) reported from Camden Town, England

    Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.

  • Ianharwooduk Ian Harwood (@Ianharwooduk) reported from Bromley, England

    @virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you

  • hollyliba Holly B (@hollyliba) reported from Camden Town, England

    @virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

  • anthonysuter82 Anthony S (@anthonysuter82) reported from Hackney, England

    @virginmedia anyone able to help me with my WiFi speed, paying for 200 and getting 50, no one answers the Telephone or chat? #Poorservice #ShouldhavechoosenBT

  • sumnerpom Matt 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sumnerpom) reported from Bromley, England

    @virginmedia Oh look sound but no picture on at least I know the tv is ok as I can see the home and catch up menus. Service getting worse the more we pay

  • chrismsutcliffe Chris Sutcliffe (@chrismsutcliffe) reported from Camberwell, England

    @tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind

  • ZXena_Mclean Zena Mclean (@ZXena_Mclean) reported from Ealing, England

    @virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

  • BigTaze BigTaze #BLM✊🏿 (@BigTaze) reported from Hackney, England

    @Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • NeilSculley neil sculley (@NeilSculley) reported from Watford, England

    @virginmedia help! I can’t access my on line account (this is being looked at) but now have no dial tone on land line and need it sorted urgently but can’t log in to report it. Thanks

  • KrLwsn Karl Lawson (@KrLwsn) reported from London, England

    @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

  • chrisoregan chrisoregan (@chrisoregan) reported from Bromley, England

    @etdragon @virginmedia Yup, I suspect this may be the issue. Ah well, first world problem :(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DanHall1985 Dan Hall (@DanHall1985) reported

    @virginmedia They have been activated. But my signal is so poor that they have to replace an outside cable

  • vadams10 MissVadams (@vadams10) reported

    Apologies for the stream quality today, it appears my area is struggling with internet issues. @virginmedia can you please DM me the deets of when the problem will be fixed? I have tried phoning and cannot get through to anyone, and the link you provided me by text doesn't work

  • calum_buchan Calum (@calum_buchan) reported

    @virginmedia Any idea when broadband going to be working again in Kirkcaldy? Service bas been off for over 24hrs now

  • PaulswainDJ Paul Swain (@PaulswainDJ) reported from Kings Langley, England

    @virginmedia I’ve given up for tonight. I’m struggling to deal with a company that has lied on record and taken money wrongfully out of my account. @MartinSLewis help!

  • PaulMat22170038 Paul Matthews (@PaulMat22170038) reported

    @virginmedia Hi, you guys need to look at my complaint Re: C-1808222103 - PAUL MATTHEWS. I’ve tried to be reasonable but you have been thoroughly disingenuous to a good customer. You should be ashamed of your reprehensible behaviour abusing my DD to take money against my consent.

  • Natasha_Jayne21 Natasha Coxon (@Natasha_Jayne21) reported

    @virginmedia Why am I being snapped at and told my only solution is to pay extra a month for boosters when our problem isn’t the WiFi but the router randomly disconnecting and rebooting?!

  • yagorlbek ‧͙⁺˚*・༓☾ B ☽༓・*˚⁺‧͙ (@yagorlbek) reported

    @virginmedia It’s saying they can’t find issues but the internet has been down since the morning apparently lol

  • littlegreenguru Cat Simmons (@littlegreenguru) reported

    @virginmedia @Andrewsean85 I have same issue - @virginmedia website down and phone checker says no issues - i assure there are!!

  • jessiecookies88 JessicaC (@jessiecookies88) reported

    @virginmedia Any update please? Our entire neighbourhood has been out of service all day, this link no longer works, and I can only get 3mbps via @o2!

  • lallen200 Lalley7 (@lallen200) reported

    @virginmedia Says book an engineer, earliest appt is Tuesday , not sure what we do about work until then ? Problem seems to be with hub