Virgin Media Outage Report in Wandsworth, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wandsworth come from postal codes SW18 and SW17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wandsworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wandsworth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hammersmith, Islington, Hounslow, Paddington, Hackney, Croydon, Wandsworth, Southwark, Chingford, Wembley, Hayes, Uxbridge and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| City of Westminster |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wandsworth, England
Latest outage, problems and issue reports in Wandsworth and nearby locations:
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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Mike Oxmaul
(@SharifOmar3) reported
from
Hackney, England
@virginmedia I appreciate the excellent service This is what good customer service looks like @ThreeUK
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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Charlotte Hall
(@Lotster911) reported
from
Tottenham, England
Just found out @virginmedia has been charging extortionate evening call rates on home phone but allegedly only have weekend call free ! Literally ripping people off ! Could have another mobile contract with what they charged for handful of calls to my blind elderly Dad- #bad
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Nate Brown
(@NA_Brown) reported
from
Hackney, England
@virginmedia having real trouble with your broadband of late. Previously very intermittent. Now no connection at all. Your website doesn’t help either
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Rasta Fou
(@Rasta_Fou) reported
from
Kingston upon Thames, England
@virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.
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Joshua May
(@JoshMayormaynot) reported
from
Hillingdon, England
@virginmedia - 27 minutes on the phone to you to them be cut off! I have now been on hold for 34 minutes second time round so far. I have been on your app, but there are problems in the area; just want to find out why my phone is not working. Not feeling very like a VVIP!
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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#LondonNetworker
(@LondonNetworker) reported
from
Walthamstow, England
Virgin MEDIA down again!!!! @virginmedia
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lyndsey cutler
(@lyndsey_cutler) reported
@virginmedia Worst customer service for the last month. Noone seems to be able to help in the whole of virgin media! Currently on a call thats up to 1 hour 25 minutes and still can't find anyone who can sort our account out.
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Donna Wilkinson
(@Donna41404754) reported
@virginmedia Accessing your customer service has been one of the worst experiences I’ve had with a utilities provider. Your online systems have glitches that cause appointments to be lost and it is impossible to speak to someone. Can you arrange for someone to call me?
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gemma mcmahon
(@dodsy1) reported
@virginmedia I think I will need at least another one as I have two bedrooms with no signal and they r opposite sides of the house as well as other rooms. In fact my signal only reaches 4 rooms with a booster so it’s really bad. but if u can send one I can get my daughter back in her room
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Getting Grumpy
(@chewzyhughes) reported
@virginmedia And i’am still in a never ending ‘ help’ chat with no option other than to stay in the black hole that your virtual help desk.
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Elizabeth A Mathie
(@BetNav) reported
@virginmedia Don't hold your breath, I raised this problem on 27th December 2020 - and it wasn't for the first time either.
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Louis Farmer
(@lfarmerrr) reported
@virginmedia My flat have been trying to cancel our contract for the last 2 months, we've been unable to get through to anyone ever after complaining and waiting the 28 days you say it may take to respond. Please please please help us.
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Mr Nicholas Soons
(@Oisoonsy) reported
@virginmedia I cannot connect to that link you sent. The MacBook that keeps dropping out we have to connect via ethernet which is not overly convenient for work - we get internet dropout when it isn’t. Sky go is poor streaming and skipping.
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Umair
(@Umair91334593) reported
@virginmedia It is almost three days no one called me on my complaint. Such a bad customer service.
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Barrie Foster
(@bazzafoster) reported
@virginmedia Hi there. Still having major issues and can’t get to the community page as it wont accept my email address as a user name. I really need help with this to resolve issues with my work!! Thanks
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Dylan
(@boredofcourse) reported
@virginmedia I have literally been looking for the live chat option on the website for a good half an hour. Any help to find the option please?