Virgin Media outages and service status in Wandsworth, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wandsworth come from postal codes SW11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wandsworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wandsworth, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Hackney, Croydon, City of London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Ashtead, Wembley, Camden Town, Tadworth, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 6 minutes ago |
|
London
|
Wi-fi | 34 minutes ago |
|
London
|
Wi-fi | 34 minutes ago |
|
Poplar
|
Internet | 1 hour ago |
|
London
|
1 hour ago | |
|
London
|
Internet | 1 hour ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wandsworth, England
Latest outage, problems and issue reports in Wandsworth and nearby locations:
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Dave Pynor (@DavePynor) reported from Walthamstow, England@skyboxoffice @virginmedia I’ve just paid £26 for the fight night and it’s pixelated glitches? What’s happening?! Please help or give me a refund! Mental!
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Paul McCann (@BigestPaul) reported from Bromley, England@virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul
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Nishchal Patel (@nishp) reported from Harrow Weald, England@virginmedia yet again, service down and 1 hour + wait for support
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Sam Clayton (@Samclaytz) reported from Whyteleafe, EnglandWhat ******** is wrong with the quality keeps going blurry @virginmedia i want my £25 notes back best not stay like this for the AJ fight, got couple hours to sort it ffs
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Mo-Mo (@ImaginaryCard) reported from Hammersmith, England@virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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Ian Gallosi (@IAGallosi) reported from Ealing, EnglandHi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Paul McCann (@BigestPaul) reported from Bromley, England@virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol
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David (@davidlumley05) reported from Banstead, England@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
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Ben Darlow (@kapowaz) reported from Richmond, England@virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.
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Paul Dupree (@PaulDupree19) reported from Harrow Weald, England@virginmedia I’m struggling paying my monthly fee & now notice it’s gone up this month as my discount offer has run out. Can you please offer me another loyalty discount or I may have to cancel. I also work for the NHS in case you offer staff any discount. Thanks in advance, Paul
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Ben Darlow (@kapowaz) reported from Richmond, England@virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.
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Shaz (@Housewife6) reported from Hammersmith, England@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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linda holmes (@pussinpjs1) reported from Camden Town, England@DarknessHayz @virginmedia Poor mum hope she is OK xx
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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cwm :3 (@catmxc) reported from Islington, England@virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days
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Paul McCann (@BigestPaul) reported from Bromley, England@virginmedia Now I'm a little pissesd off. 1 hour in line waiting and at 19.53 exactly 1 hour its cut off. Your side of customer service 10/10. Phone sides rating 0/10
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Peter Holbrook (@peteholbrook) reported from London, England@virginmedia is their an outage in SE London ? I’ve lost everything.
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Shaz (@Housewife6) reported from Hammersmith, England@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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diaᵥ永 (@diaaafpjs) reportedis anyone else’s @instagram @WhatsApp @virginmedia down🤨
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Patricia Giles-Page (@PatriciaGilesP1) reportedWhat a nightmare trying to get through to Vodafone, was thinking of movong from Virgin media to Vodafone, after trying numerous times to speak to someone, holding for over 39 mins and then cut off, I couldn't imagine moving to a company with such bad customer service. #Vodafone
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SpydaLog2020 (@SpydaLog) reported@virginmedia Service line says no issues and just tried calling faults team, they're extremely busy which suggests there are a lot of people experiencing faults right now so am getting no where, I want answers not to sit on queues on webchat or phone, quick enough to want the money....
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Sez Erol (@sezelerol) reported@virginmedia are you experiencing network issues? My WiFi connection has been down for over 20mins now.
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T (@thomas5i9) reported@virginmedia I have it says the signal is ‘good’ in other rooms but the speed is still very low when doing a speed test. The router WiFi range mustn’t be very good. Is there any different routers or boosters available ?
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Nikki Valid (@NikValid) reported@virginmedia I believe so! FB, IG & Whatsapp are currently down😬
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TommyTipps_ (@Tommytipps_) reportedHmmm weird things going on tonight, signal keeps losing 4g all of fb owned social media apps down virgin media keeps playing up, wtf!!
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Sue Reynolds (@Reynoldsgang) reported@O2 I would@like@to change my tarring but I would like to know more about o2 + virgin media customer tariffs
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FJG (@FranNamStyle) reported from Leeds, England@virginmedia It says there's a problem with TV, which I dont seem to have, my problem is broadband is down.
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Rosie Wilby (@rosiewilby) reported@virginmedia What is going on? I still haven’t heard anything. Can you please help?