Virgin Media Outage Report in Wandsworth, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wandsworth come from postal codes SW18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wandsworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Wandsworth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Hornsey, Croydon, Leyton, Harrow, Streatham, Balham, Deptford, Bermondsey, Lewisham, Woolwich, Mitcham, Southwark and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet | |
| Hornsey |
Internet | |
| Croydon |
Total Blackout | |
| Leyton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wandsworth, England
Latest outage, problems and issue reports in Wandsworth and nearby locations:
-
Andrew Mackenzie
(@awmackenzie) reported
from
Bromley, England
So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.
-
Greg Phillips
(@bingosbadingos) reported
from
City of London, England
@virginmedia is nothing short of a disgrace. Customer service worst I have ever encountered.
-
2Ø2Ø
(@ellisdawg) reported
from
Hackney, England
@gregstanley1994 @virginmedia Nah the disrespect slow internet and they just called you Stanley 😤
-
𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿)
(@LGBTSwift13) reported
from
Hillingdon, England
@virginmedia they told me it was because my direct debit had been cancelled (not by me though) and that, as a result, my service had been stopped. i’m more shocked that you have the ability to shut down the phone of someone with a disability with no warning. no text, letter, call, email etc
-
Samantha Ovens
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.
-
Tony Holder
(@bigtoneuk) reported
from
Kingston upon Thames, England
Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail
-
brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
-
Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
-
Scare-a Sparrow 🎃
(@20S0mething) reported
from
Eltham, England
@virginmedia 0800 052 1251. Multiple calls a day since I left - and you already blocked my service switch once before and tried to Bill me next month even though my service has already ended today. I'm not happy.
-
Sacha Coward
(@sacha_coward) reported
from
Walthamstow, England
@moogal Also... real talk. IPhone... Virgin Media doesn’t love you, he never will. He just can’t connect with you. You know this. You really need to quit him.
-
Sarah Garfinkel
(@DrSFink) reported
from
Islington, England
@virginmedia Mum said she spoke to an operator who ran some checks. They confirmed there was a fault, but they couldn’t proceed because mum had forgotten her password. They said they would send the letter, this was over a week ago. Thanks for your help.
-
360 home security
(@360homesecurity) reported
from
Stratford, England
@virginmedia hi can you tell me is there a actual software update occurring in the East Ham area maybe outram Road East Ham London E6 as I've been getting my green signal flashlight flashing for the last 2 days
-
Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
-
𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿)
(@LGBTSwift13) reported
from
Hillingdon, England
@virginmedia i don’t tend to Tweet at brands much, but i’m actually disgusted by your mobile team. my direct debit was cancelled, i wasnt told about it, and then my service suddenly stops! had to call to find out it was blocked because the direct debit was closed! unbelievable!
-
Deborah Holland
(@holland2702) reported
from
Camden Town, England
@virginmedia No fault listed. As stated this is a long standing issue.
-
Steven Hunter
(@sculptorini) reported
from
Eltham, England
Sick of @virginmedia Internet dropping out all this weekend. I'm paying a lot of money for this service.
-
Mr Digital Panda
(@MrDigitalPanda) reported
from
Lambeth, England
@virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This
-
Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint
-
Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam
-
360 home security
(@360homesecurity) reported
from
Stratford, England
@virginmedia Good evening would you be kind to tell me if there's a software update occurring on your hub router number three in the area of East Ham London E6 1JP outram Road as I have been getting a green signal light flashing for the last 2-days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jizzygelespi
(@jizzygelespi) reported
@virginmedia Yes we spoke about the compensation scheme and I was told they can't give me any information other than if I qualify I'll get a cheque in the post when the issue is resolved.
-
B6
(@B6_Dave) reported
@nicknackjames1 @ChrisLouisJ @virginmedia Cancel the contract. You have a 14 day cooling off period.
-
Paul Murray
(@pmurraydesign) reported
@virginmedia Is there no way to just create a support ticket through my account somehow?
-
Jizzygelespi
(@jizzygelespi) reported
@virginmedia The only comprehensive information I've been given from Virgin is that they know I've had a problem for a long time and they can't do anything about it
-
Ms. Lenina Crowne
(@xLeninaCrowne) reported
@virginmedia was due to have broadband installed last week in a rented property. Didn’t go ahead as I forgot to respond to email with landlord info etc. It’s been one week now since I sent the response and haven’t heard back yet about a new installation date. Help plz
-
Mark Gould
(@yiddo71) reported
@virginmedia Thanks but that’s who I have been speaking to everyday since Friday like I say useless customer service
-
Graham
(@gxrs1988) reported
@virginmedia Internet has been intermittent on and off for 3 days. TV service has been spluttering during the day, although that seems to be ok now. No problems shown for either in your services check for my area. Router reset, unplugged etc etc. It's a service issue. Not the equipment
-
Eater of the darkness
(@Tr1kyR1cky) reported
@virginmedia After speaking with your customer service and being passed around 100x, with each person blaming the other for mistakes, and no one taking responsibility for virgins mistakes - I can really undertand why most people don't want to work for you...
-
seanb
(@Narkybear60) reported
@virginmedia Appalling service I am with them 25 years, no respect or recognition of loyalty. I pay £85.00. I am disconnecting from them on the 28/04/21. They have cut my landline off already even though Ive paid.On to customer service, 3 separate departments, nothing resolved,Ac:085360501
-
lorraine williams
(@lorrain34369904) reported
@virginmedia My internet is down in Derby East Midlands any idea what is going on, I have done the check online and booked for a maintenance man tomorrow.