Virgin Media

Virgin Media Outage Report in Wandsworth, Greater London, England

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The latest reports from users having issues in Wandsworth come from postal codes SW18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wandsworth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wandsworth, Greater London, England 10/26/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wandsworth, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, City of London, Southwark, London, Hackney, Croydon, Stanmore, Wembley, Poplar, Feltham, Hammersmith, Islington, Newham, Camden Town and Hounslow.

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City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomCity of London Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wandsworth, England

Latest outage, problems and issue reports in Wandsworth and nearby locations:

  • chelsian Hadders (@chelsian) reported from Epsom and Ewell District, England

    Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.

  • ryanpfowler Ryan Fowler (@ryanpfowler) reported from Croydon, England

    @virginmedia poor internet service yet self check says no issues and no online agents available

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works

  • BarryDanser BarryDanser (@BarryDanser) reported from Brentford, England

    @virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice

  • crosswhatfields crosswhatfields (@crosswhatfields) reported from London, England

    @virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!

  • sunflowersoul_ Kung Fu Khinny (@sunflowersoul_) reported from Camden Town, England

    Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia No known issues in the area!

  • 13todinner Susan Barton (@13todinner) reported from Watford, England

    @virginmedia Spent an hour on the phone to say that we cancelled the engineer! This is not true at all. Very disappointed being a customer from day 1! Paying a line rental for over a year when it's not working can someone please look into this

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia Both still not working before I left for work this morning.

  • AndyStephens10 Andrew Stephens (@AndyStephens10) reported from Camden Town, England

    @virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia any ideas when you are increasing your price next...so I can cancel my contract early

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡

  • amdavies141a Adrian Davies (@amdavies141a) reported from Bromley, England

    @virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!

  • TPAdams Tom Adams (@TPAdams) reported from London, England

    @virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia It’s still not working!

  • Lindor1306 Jo Marion Pauline (@Lindor1306) reported from London, England

    @virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution

  • SteveLloydie Stephen Lloyd (@SteveLloydie) reported from Bromley, England

    @virginmedia Thank you for reaching out and the outage checker showed no signs of any issues, but clearly there was an issue with your router connectivity - I’m now running a self test to see if anything changes.

  • Ntsaldaraki Natalie Tsaldarakis (@Ntsaldaraki) reported from Eltham, England

    @virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AMason90 Adam mason (@AMason90) reported

    @virginmedia You couldnt make it up. I texted the number and advised i wanted to cancel my TV package but keep the broadband at 12:55pm i was put through to an agent who decided to speak to me at 18:39. At 18:39 i explained yet again what needed to happen only for this advisor to decide .....

  • mrsmaltman Elle (@mrsmaltman) reported

    @virginmedia You have amended my contract incorrectly and I have lost multiroom.... despite me explaining this to your customer services.... 4 hours of being on hold.... I’m getting nowhere.... help!!

  • Zaynefc Zayne (@Zaynefc) reported

    @virginmedia Need help. Your customer service is awful on telephone.

  • CuttingDawn Dawn Cutting (@CuttingDawn) reported from Bricket Wood, England

    @virginmedia terrible service, I’ve tried calling and online chat to no avail. You’re blaming Covid but surely by now you’ve sorted out working from home or office. I need to speak to you but you avoid all customers!

  • Bumfield007 Colin Bousfield (@Bumfield007) reported

    @virginmedia Guess what. Broadbands gone down again. Bet i won't have this crap service from BT

  • CFarrell2009 Christina Farrell (@CFarrell2009) reported

    @davidschneider @virginmedia Their customer service is awful 😐

  • lewishorsey92 Lewis Horsfield (@lewishorsey92) reported from Warton, England

    @virginmedia can you help me I’m trying to register my device with virgin tv go and everytime I go onto it it says to register the device. I’ve done this 5 times and now it’s not allowing me to watch anything because maximum number of devices have been registered

  • lozaay Lauren (@lozaay) reported

    @virginmedia my partner and I have been on separate phones. He’s been on it for 1 hour 15 minutes and now he’s had the phone put down on him?!? Is there a reason for this?!?! So UN HAPPY with the service.

  • tonymccaffery Tony McCaffery (@tonymccaffery) reported

    @virginmedia Useless response by @virginmedia. I’m not looking for the best deal, nor am I undecided about cancelling my contract. My complaint is that you’re making it impossible to leave by not answering calls properly. It’s unethical and unacceptable.

  • cbignell11 Chris (@cbignell11) reported

    @davidschneider @virginmedia Virgin media are utter ****.* *they'll usually reply to that message. 👍