Is Virgin Media having an outage in Camden Town, Greater London, England?

@virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up

Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers

@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

@virginmedia hi, i keep having problems with my hub3 losing its connection to the internet. I've tried all the troubleshooting options, its been going on for 6/7wks and each episode is getting more frequent & for longer periods of time. Had it a few yrs and could do with a new 1

@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours

@virginmedia Hi. That is the number I called this evening once I received my “final bill”. Woman on the phone told me I was given false information and that I would have to pay the fees. Yet the lovely woman I spoke to when moving told me I defo wouldn’t. Help pls

@virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.

@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed

@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!

From what I'm seeing many people affected by @virginmedia outage (myself included, no mobile data) but yet they've yet to actually acknowledge it themselves... Hmmmmm

@sumitpatel84 @virginmedia Contact customer support or @Nickladwa

Number of customers with @virginmedia having problems with calls, texts & data. They are working hard to get this rectified.

@virginmedia Magically the issue has after a few hours resolved itself....engineer stood down! 🤔

Second Saturday in a row full outage from @virginmedia. Rubbish service. It's play off semi final day. You have until 5 30 to fix!

@virginmedia Thanks - I’ve run through it but it seems like an actual signal issue rather than a local config issue. I’ve also checked the coax cable on my end and it’s in securely (tried re-seating it as well).

@virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing

@virginmedia Yeah says phones not working, but the Internet and tv showing up fine but they’re not working also

Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.

@virginmedia Have signed for alerts, no updates or reasons sent to me. I can see frlma quick search it’s London wide. Please tell me what the issue is.

@virginmedia @jwsal Yeah, I’m in Brixton too and there are faults reported in our area. The estimated fix time keeps getting pushed further and further back, and new faults are being flagged. So it’s getting worse, rather than better. Been like this since last night. Very frustrating.

@virginmedia My virgin internet down completely since Friday and was told on the phone that it won’t be back till the 9th May! Yet when I check your website it sometimes says there are no problems. Obviously there are. You should be honest and report each area and give reasonable fix times.

@virginmedia @iamchrisowen Some warning would have been nice, you should have told SW9 customers you intended to remove service this weekend, I could've made other plans for my deadline.

Great. Bank holiday binge watch plan ruined by @virginmedia being down in SW8 AGAIN. Might be finally time to move from them. Speedy broadband isn’t speedy broadband when it doesn’t bloody work.

@virginmedia You have send me new one couple weeks ago and that one is not working

@Andrewcowderoy @virginmedia Down in #brixton too ;(

@virginmedia I got no issue it's @akash_i_kotecha you get in touch with...and fast!

@virginmedia It was solved 15 mins later, thanks. The service page wasn’t functional yesterday either, so it wasn’t really useful, but thanks for the suggestion. Glad it wasn’t a meteorite on you guys. Cheers!

@virginmedia @RosellaDegori Despite several attempts and restarting, service is still down in N16 impossible to contact help. When yiu run service check simply says everything is OK, well is NOT

@RosellaDegori @virginmedia Is still out in N16 from 4pm yesterday. When you check status it says OK but I think they are lying. Help is possible to contact in Tuesday 08am, i am getting fed up.

Hopefully my sarcasms and outrage will be enough to repower @virginmedia, well at the very least it will do a damn site better than them, welcome to Intelligent Wi-fi #virginmedia

@virginmedia London EC1 is out. Seems a mast has been damaged in the brief heavy storm that hit London moments before. An act of god however don’t believe in him! At least I get usually get 99% great service from virgin :)

Shame poor @virginmedia call centre agents- must be bombarded now with callers about their service not working. Seems like most of northern London has been disconnected. Good luck engineers. #VirginMedia #Down #NW3 #DialupIsTheNewBlack #TwiddlingThumbs

@virginmedia why no statements or comment about you service outage. Unacceptable.

@virginmedia customer service is shocking, no Broadband or TV and when you call to find out an update you get a recorded messsge “Sorry lines are busy please try later” or try another service provider.

@virginmedia systems outage, again; I feel these are become more frequent. I’d call to talk with someone, but the wait times are quoted as 30 minutes...

@virginmedia Complete system failure: no internet, no tv, no phone support, no web support, no web status page...

@virginmedia No broadband or tv service on the TIVO. Absolutely ridiculous for the money we pay. Sort it out you *****

The page on @virginmedia that should show me why my broadband is down - is also down...

@withnail69 @virginmedia Probably not and will fix it at some point next week

Virgin Media appears to gone down across a lot of London and of course their service status page is broken 👏👏👏

@virginmedia really poor show all TV channels drop out just as the snooker semifinal is about to finish #freeview why not.

@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.

COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE

Since I've signed up with @virginmedia I've add nothing but issues. Starting to regret my decision to go back with them 😡😡😡😡

@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system

@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape

First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡

Sorry to hear that you’re having issues with @virginmedia , I’ve been waiting since February for my installation, is it worth the wait 🤔

@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

@virginmedia Waste of time doing it just now. I'm on holiday and your customer service rep basically said it cant be solved for 5 days. I'll take it further when I am home, not much use doing anything now, clearly a waste of time. Sooner my contract is up the better. Shouldn't have renewed

@virginmedia no it's not working fine. You see when u switch the hub on the light keep on changing until the white base light is solid. But when I switch it on, the white base stays solid from the start. Please look into this and I've tried all troubleshooting methods.

@virginmedia The engineer did not do a black spot check in every room, just my garage. Im not happy at all, sick of refreshing all the time and it still not working

@virginmedia When doing a search through our smart tv it keeps saying it cant find a connection. I am paying for the top internet, been with Virgin 3 weeks and its been a problem since we have had it. Never had a problem with Sky. Was with Virgin 3 years ago and it was fine too.

@virginmedia 3rd time on Friday I have had an engineer visit booked for cable work that needs doing outside my house and 3rd time they have come and done ZERO WORK!!! I am currently connected to my neighbours this has been going on for weeks!!! Not good service at all!!!!

@virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

@virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

@virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

@virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.