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Virgin Media

Virgin Media Outage Report in Camden Town, Greater London, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Camden Town come from postal codes NW3 , NW1 and NW5 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Camden Town, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Camden Town, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 4: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Camden Town, England

The most recent Virgin Media outage reports came from the following cities: London, Wembley, Poplar, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, and Brent.

CityProblem TypeReport Time
London Internet 33 minutes ago
London Internet 36 minutes ago
Wembley Internet 4 hours ago
London Internet 5 hours ago
Poplar Internet 5 hours ago
London Wi-fi 5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Camden Town, England

Latest outage, problems and issue reports in Camden Town and nearby locations:

  • Nikhil_Saglani
    Nikhil Saglani (@Nikhil_Saglani) reported from Barnet, England

    @virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!

  • scottyboy1973
    Scott Brindley (@scottyboy1973) reported from Ilford, England

    @AngelaMust @stoibee @virginmedia Tell me about! I know no service is 100% but this is ridiculous #whatajoke #poorcustomerservice

  • JCunninghamUK
    Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • jackjfaulkner
    Jack Faulkner (@jackjfaulkner) reported from Hounslow, England

    @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

  • brazenprods
    brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    And although operative insists there is no local issue, 5 people in my street have no @virginmedia

  • willrostron
    Will Rostron (@willrostron) reported from Merton, England

    @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

  • mgrazia_baf
    sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • scottyboy1973
    Scott Brindley (@scottyboy1973) reported from Stratford, England

    @BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice

  • UKmatC
    Mat Carey (@UKmatC) reported from City of London, England

    Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia

  • trickyvondickie
    Tricky (@trickyvondickie) reported from Kensington, England

    @virginmedia trying your text service now

  • DWarwick19
    D Warwick (@DWarwick19) reported from Enfield Lock, England

    @virginmedia I've sent you a message and am being ignored I've spent 6 hours on the phone over 4 days trying to get connected to virgin and still nothing I've been hung up on twice and no one is sorting the problem I would like someone to call me back ASAP on 07765703606

  • KeaneMJ
    ♻Michael J Keane ♻ (@KeaneMJ) reported from Lambeth, England

    @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

  • DWozza
    Wozza (@DWozza) reported from Merton, England

    @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

  • TheLostArsenal
    Reo (@TheLostArsenal) reported from Tottenham, England

    Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them

  • Margare7a
    Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • Tunjihi_MCFC
    MrMystical (@Tunjihi_MCFC) reported from Tottenham, England

    @virginmedia what is your customer service email address

  • scottyboy1973
    Scott Brindley (@scottyboy1973) reported from Ilford, England

    @virginmedia Day 7 without internet! Just has the following from you which is simply false:- Virgin Media Outage Update - ID: F007272603 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

  • tonypaulway
    Tony Way - Bloke off the telly (+Films) (@tonypaulway) reported from Hackney, England

    @profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.

  • willrostron
    Will Rostron (@willrostron) reported from Merton, England

    @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

  • BronBron283
    Bronwyn MacDonald (@BronBron283) reported from Merton, England

    @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • moneill6720
    max O’Neill/ moneill6720 (@moneill6720) reported

    @virginmedia Why is my 500MBPS package dropping to as low as 200MBPS in "peak" times. why bother offering it if you cant achieve it not only this you now offer GIG1 how do you plan to give people that one. Poor service, what can you do?

  • MartinSnelling_
    Martin S. (@MartinSnelling_) reported

    @virginmedia waited in all day for my self install kit, only to be told it’s now coming on Tuesday - WHEN I AM AT WORK! What’s the point? Seriously unhappy 10yr customer! Been waiting 3 weeks for this upgrade.

  • joelmurphy16
    Joel murphy (@joelmurphy16) reported

    @virginmedia broadband down again SE13. What am I due to be reimbursed for the 15 days of internet disruption weve experienced over the last 3 months? You aren’t fulfilling your contract

  • HannahKLeslie
    hannah k.l. (@HannahKLeslie) reported

    @virginmedia Goes without saying that i will NEVER use your services again and how do you expect someone to call at 8am if they work shifts and arent available to spend hours waiting at that exact time?

  • Gary60779429
    Gary Evans (@Gary60779429) reported

    @virginmedia No this has been the only issue, just trying to get the installation sorted. The date Virgin have quoted for installation is 20th Feb. I send email as requested and include all the information.

  • CuppaNiceTea
    A nice cuppa tea (@CuppaNiceTea) reported

    @virginmedia We dont need boosters! I have done everything I can. This is a fault with Virgin. Who can help me? Can someone actually ring me?

  • VerlexMoon
    VerlexMoon 🌑 (@VerlexMoon) reported

    @virginmedia Its wired, as said previously my speeds are faultless and I've never really had issues before (had your services for around 3 years now) but this past week its been unbearable

  • gs_sharman
    George Sharman (@gs_sharman) reported

    @virginmedia Can you please contact me to fix your cable installation in my flat. I was cut off after being on hold for an hour on your customer service number. Any assistance would be great!

  • alexfallaize92
    alex fallaize (@alexfallaize92) reported

    @virginmedia I’ve been trying to get through for nearly an hour!! Customer service is very poor!

  • gs_sharman
    George Sharman (@gs_sharman) reported

    @virginmedia Can you please contact me to fix your cable installation in my flat. I was cut off after being on hold for an hour on your customer service number. Any assistance would be great!