Virgin Media Outage in Camden Town, Greater London, England

@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

Let me guess. @virginmedia is down again.

@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

@virginmedia your internet service is ******* ****, sort it outttt

Absolute woeful service from @virginmedia 😡 Pay out nearly £40 a month & the last 5 days has been nothing but problems! No service AGAIN today! Working from home & no internet is costing me money for not being able to work! Not happy!!!

Just rang virgin they said that it’s going to be out until 4pm! Not good enough!! We should get free internet for the next 3 months as very bad service #virginmedia

@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

@virginmedia We have replaced several routers over the past year, had boosters and several engineers. I have explained that it’s the internet from the box not in the house that has an issue. this was confirmed by recent engineers who actually checked. After replacing cables to house from cab

@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

@virginmedia Thanks. Says no known issues but WiFi consistently drops & our TV cut out last night (only for 10 mins mind) so not sure what to tell you.

@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

@virginmedia every afternoon this week we’ve lost our internet connection... no excuses, no response, your service is not adequate or acceptable!

@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..

@virginmedia Hello, your problem with the intermittent connection is happening again... WiFi works for 30 mins and then stop for 3/4 minutes.

@virginmedia Again the general internet service is fine but every night without fail between 00:00-01:00 my internet will cut out for about 5/10 mins cutting out anything I'm doing. Be it watching something or playing games with friends. It's infuriating.

@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before

@virginmedia Again. Internet just went down.. Useless

@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!

@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!

@virginmedia Internet has just gone down again. Much love and no surprise. Regards. #NotRobert

@virginmedia There’s issues with your service on nearly a bi-daily basis. All we’d like is some continuous improvement to your service which keeps dropping.

@virginmedia Fed up of paying a bill for broadband that never bloody works anymore, sort it out

@virginmedia It says that it couldn't find the address. The thing is that all the buildings next to my building can be found there. It's a brand new building and just a month ago was registered with Royal Mail. It might need a Virgin technician to connect the building to the main network.

@virginmedia No point cause you will just deny that there is any issue causing loads of people to lose connection every night

@virginmedia Thank you for that. I've tried it and it says that there is network issue in my area. This is a frequent occurrence and when I've asked for updates I've been told it's being addressed repeatedly.Nothing seems to improve. I'm an academic/lecturer. In despair

@virginmedia @SocialAtrocity_ Absolute rubbish fibre broadband, worst than dial up

@virginmedia Yeah I’ve tested the equipment and it said it’s all fine. No faults, no problems in the area. Was a fault once but it’s been occurring even after it says that fault has been fixed

@virginmedia absolute rubbish fibre broadband, never again will I renew contract with this piece of s##t .. worst than dial up

@virginmedia Everything reads as ok, and has done for the whole issue and yes we have rebooted the router many times

@virginmedia The difficulties we've been having with Zoom calls over WiFi are, we suspect, down more to environmental influences locally. We've ordered some long Ethernet cables to play with over the next couple of weeks to investigate further whether that helps.