Virgin Media

Virgin Media Outage Report in City of London, Greater London, England

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The latest reports from users having issues in City of London come from postal codes EC4R.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in City of London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in City of London, Greater London, England 10/26/2025 20:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near City of London, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, City of London, Southwark, London, Hackney, Croydon, Stanmore, Wembley, Poplar, Hammersmith, Romford, Islington, Newham, Camden Town and Hounslow.

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City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomCity of London Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

  • memyself_n_boo Ria Hall (@memyself_n_boo) reported from Enfield Lock, England

    Parents have had ongoing issues with their internet from @virginmedia for last 6yrs! Had NO internet all over Christmas, new router received still not working. Told due to the size of their house. Now being told have to pay another 30 days for something that doesn’t work

  • sanakardar Sana Kardar (@sanakardar) reported from Kingston upon Thames, England

    (2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia

  • davidgberry David Berry (@davidgberry) reported from Bexleyheath, England

    Round my parents, @virginmedia - sky red button not working.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word

  • rawle_dan Dan Rawle (@rawle_dan) reported from Ilford, England

    @virginmedia It says no known issues...

  • andrewrogoff Andrew Rogoff (@andrewrogoff) reported from Richmond, England

    @virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫

  • YvonneM28 Yvonne M (@YvonneM28) reported from Bexleyheath, England

    @virginmedia Thanks but from what I read on social media yesterday, we were not the only ones using Virgin Media having problems and sure we do not all live in Welling! Will see what happens next time we try to watch #EFL footie on the red button. But thanks for the acknowledgement

  • YvonneM28 Yvonne M (@YvonneM28) reported from Bexleyheath, England

    @MillwallDolbs2 @virginmedia @SkyFootball Agreed. It was absokutely awful. I ended up turning the sound off but the stuttering picture made me feel queezy. Not happy

  • 1troggy_FFC Rob Trog (@1troggy_FFC) reported from Richmond, England

    @JockItch96 @virginmedia Don’t know how many times I’ve told you mate, the worst company in the world. When I cancelled them they carried on trying to take money then put a black mark on my credit file for non payment. Wouldn’t use them if they were the only choice!! Go Sky!!

  • andrewrogoff Andrew Rogoff (@andrewrogoff) reported from Richmond, England

    @virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.

  • Patrick60425645 Patrick Barrett (@Patrick60425645) reported from London, England

    @virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

  • aubreydav1s Aubrey Davis (@aubreydav1s) reported from Ilford, England

    Season’s greetings to @virginmedia Broadband unusable for over a week now. The ETA to fix is 2nd Jan, when whoever’s job it is to fix my issue comes back from their break. I especially enjoyed the staff who refused to put me through to a manager even though I asked 4 times

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.

  • mattwhiteski Matt White (@mattwhiteski) reported from Tottenham, England

    @virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.

  • cameronfalconer Cameron Falconer (@cameronfalconer) reported from Lambeth, England

    @virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!

  • YvonneM28 Yvonne M (@YvonneM28) reported from Bexleyheath, England

    Watching @MillwallFC on the #skyredbutton bia #virginmedia is like watching a quickstep on #StrictlyComeDancing . Slow, slow, quick quick, slow. Sound off now. Not sure how much more of this I can take

  • Nico_Macdonald Nico Macdonald (@Nico_Macdonald) reported from Poplar, England

    @virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.

  • dmxcrew dmxcrew (@dmxcrew) reported from Camberwell, England

    @virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BadCustomerSvce Bad Customer Service UK (@BadCustomerSvce) reported

    @virginmedia The problem is it was sorted by me with very little useful assistance from you guys, what are your thoughts?

  • ceejcee cjc (@ceejcee) reported

    @ShippersUnbound @virginmedia Don’t ever move to Lisbon, Portugal if you think that is bad!

  • zionhopkins1 Zion Hopkins (@zionhopkins1) reported

    @virginmedia our broadband has been up and down for 2 weeks now. Keep trying to get in contact and the line gets cut off. How do I go about getting in contact with someone. Thanks

  • Sammykins9486 Samantha (@Sammykins9486) reported from Birmingham, England

    @virginmedia how can i access online chat? Unhappy with a few things , and trying to get through to you over the phone is never a good result, have better service on the online chat service

  • xSWISSchrisx SWISSchris (@xSWISSchrisx) reported

    @ShippersUnbound @virginmedia A month ago BT sent an engineer out to us next day. Have to say (once I managed to speak to a human being in the phone) it was excellent service.

  • tonyhawken Anthony John Hawken (@tonyhawken) reported

    @virginmedia I have checked on the Virgin Media status page. They report nothing. The poor service I am getting is my normal service these days. if there is an issue and it is reported on the status page I get no Internet at all.

  • cajriley51 Jacqui Riley (@cajriley51) reported from Stoke-on-Trent, England

    @virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.

  • mindfulmiss1 Samira 🧠 (@mindfulmiss1) reported

    @virginmedia After hours they have now agreed to send a technician - I am really disappointed with the service I have received

  • ashward50 WhiteRoding FC 45s (@ashward50) reported

    @virginmedia Yep... had to call again this morning to escalate... after waiting 24hrs for no reply due within 4hrs. Apparently I now have to wait another 72hrs+ for you to reply to my complaint about you breaking your own promised initial response to your service failure #PUpInABrewery

  • amyyhowarth Amy Howarth (@amyyhowarth) reported

    @virginmedia No, they sent me a message at 7:15 am and said they were putting me through to customer relations, nothing since.