Virgin Media Outage Report in City of London, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near City of London, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Lewisham, London, Barking, Camden Town, Ilford, Croydon, Tower Hamlets, Woolwich, Hackney, Dagenham, Southwark, Acton, Harringay, Stratford and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Lewisham |
TV | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Lewisham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
-
bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
-
Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand for infrastructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
-
ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
-
Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues?
-
Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia slow internet in NW9 - please help!
-
Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision
-
Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
-
Paul Berry
(@bazelrock) reported
from
Tottenham, England
@sainsburys Update, it might be @virginmedia with the problem.
-
Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
-
Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
-
Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
-
ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
-
Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
-
Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand or infrastructure issues, networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
-
Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Done a service rest of area, say no. My router diagnostic says there is a problem.
-
Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
-
Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
-
bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
-
ian
(@IanBorrett) reported
from
Lambeth, England
@virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.
-
Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Matthew Dickinson 💙
(@MattPDickinson) reported
@virginmedia Yeah it's broken
-
beech
(@beechmoore) reported
@virginmedia Thanks for replying. It is annoying though. To sign up I just click a button. No simple button for cancelling though and then if I do get through on the phone, I'll be subjected to interrogation about why I want to cancel. Please, I just want to cancel.
-
Skye フローズン
(@Ehviiate) reported
@virginmedia did it and now again i have to wait the 24h for the fix so I can't book an engineer yet
-
Luke Treadwell
(@treadybrek) reported
@virginmedia I don’t recommend agreeing a new contract with a customer, then sending them paperwork through with the wrong service that costs 50% more. And then when they call up to fix it, hanging up on them twice 🙃
-
Scott Allan
(@scottallan76) reported
@O2 I'm an O2 customer and thinking about moving my broadband from @SkyHelpTeam to O2 Volt. What would happen if I moved to a non Virgin Media area, would I still be liable for the full term?
-
Shona Adams
(@ShonaAdams86) reported
@virginmedia It’s very slow and sometimes the sound goes off or it freezes. Things that can be fixed by turning off and on but it’s frustrating and I am a very loyal customer! Perhaps nothing can be done but if you don’t ask….
-
The Obtuse Muse
(@rudyobrien21) reported
@sixfor2 @OmazeUK I looked into it 'cause I am curious. CTax: Band H - £4,217.78 = £421 @ 10 months Water Rate: avg home: £470 - 490 per year = avg. £40pm Virgin Media £20/m, 54Mbps. If Omaze gives you £50K to move in = £2,000 pm for 26 months. If anyone cannot live there, they have money issues
-
Carl Kent
(@carlnottsoutlaw) reported
@virginmedia Yes, I am a customer of yours, It's as though I've ordered it recently, even has an order reference 100001713765735, the email has your logo and says my order is winging it's way.
-
Dom Moore
(@dommoore1985) reported
@virginmedia @ashmoore2015 we have done all the standard thing you advise. this is the second weekend running your service fails. won't lie next time you put our prices up we are leaving. I am fed up with your poor broadband and customer service
-
Carrie Foster
(@carrifost) reported
@virginmedia Busier than usual is short hand for “we cut our staff during CoVid and our employee proposition is so naff we can’t recruit or retain staff and ergo our service is rubbish” #MoreReasonsToSwitch