Virgin Media

Virgin Media Outage Report in City of London, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in City of London, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in City of London, Greater London, England 03/18/2025 10:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near City of London, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Ilford, London, Bermondsey, Paddington, Leyton, Enfield Town, Bushey, Acton, Hackney, Ealing, Harringay, Fulham, Finchley and Borehamwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomIlford TV
United KingdomLondon Wi-fi
United KingdomBermondsey E-mail
United KingdomPaddington E-mail
United KingdomLeyton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

  • lucyfrancis_tri lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia I will again but i get the recorded message. Thank you for trying to help.

  • eatcheeselouise MarshmallowMedia (@eatcheeselouise) reported from Camden Town, England

    @virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months

  • Caz_Candiboots Caz_Bolt (@Caz_Candiboots) reported from Bromley, England

    @virginmedia Vodafone said they wanted proof of my mother inlaw illness and see if it's right for THEM to cancel her contract... She has late stage vascular dementia, half of the time she can't remember where she is let alone where her old blackberry is.

  • clairevnugent Claire Nugent (@clairevnugent) reported from Romford, England

    And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤

  • andysaw Andy Saw (@andysaw) reported from Kingston upon Thames, England

    @virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!

  • RickBeenham Richard Beenham (@RickBeenham) reported from Wandsworth, England

    Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!

  • jj_jacq JS Chamberlain (@jj_jacq) reported from Bromley, England

    @virginmedia please help- our ntlworld emails have stopped working - saying pw is incorrect. Only solution is to access my account on virgin media but stopped using them for broadband a while ago. How can we change the pw for email?

  • 303marty Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England

    So Virgin How do I opt out receiving one of you hard of hearing not very pleasant slow on the uptake sales people calling me from somewhere East of here... @virginmedia

  • tick_tick_BLOOM Elizabeth Bloom (@tick_tick_BLOOM) reported from Lambeth, England

    @virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.

  • KarimHarbott Karim Harbott (@KarimHarbott) reported from Enfield Lock, England

    @virginmedia Yes. I’m unhappy with 4 weeks of outages. Who wouldn’t be? Customer service is of course closed. But thanks for the platitudes. They have helped a lot. @richardbranson you’re better than this.

  • clairevnugent Claire Nugent (@clairevnugent) reported from Romford, England

    @virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!

  • ABSiddiki Abu Siddiki (@ABSiddiki) reported from London, England

    @virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Brentford, England

    @virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?

  • lucyfrancis_tri lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?

  • k_veves Konstantinos Veves (@k_veves) reported from Ealing, England

    @MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.

  • mertthemailman Martin Davis (@mertthemailman) reported from Enfield Lock, England

    @virginmedia got message on tv saying DVR problem (V6 box) 3hr to sort,is it knackered?

  • gingertrvlguru David (@gingertrvlguru) reported from Lambeth, England

    @virginmedia What’s the point? It’s not going to fix any quicker. You’re not going to give me anything back on my bill. May as well not waste either of our time.

  • MurrayAlanLee DREAMVIEW ESTATES (@MurrayAlanLee) reported from Barnet, England

    @virginmedia Yes still v much a customer. It’s been sorted thanks. PW was randomly corrupted . Now changed

  • lucyfrancis_tri lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @johnalsochris @virginmedia I managed to speak to their customer service. It will only return to normal on the 24th August due to major work on their network

  • lucyfrancis_tri lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia You’re having a laugh!!! seriously! Did you read my first message fully? I’ve been running the test…so why do i have slow intermittent wifi please?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • karenreeves43 Karen Reeves (@karenreeves43) reported

    @virginmedia @virginmedia so you can’t help either?!! Waste of time and money!! I have rung these numbers various times and get the same response that you have given me !! Try this and that and wait a while #fedup

  • Sinjer St John Farley (@Sinjer) reported

    @virginmedia red button not working tonight?

  • Waites83 Chris Waites (@Waites83) reported

    @virginmedia after spending an hour and a half on the phone to customer services I get cut off. I pay both the virgin bill and @O2 bill but because my partners name is on the virgin account I can not get volt and no one can change the ownership of virgin.

  • neilsoncp Chris Neilson (@neilsoncp) reported

    @virginmedia wait times for your cancellation lines are shocking. Over 35 mins and I gave up at weekend and so far 20 mins tonight. You drastically increase prices for customers at the end of contracts and it’s near impossible to cancel. Sales lines are answered rapidly though eh

  • danamalt dana (@danamalt) reported

    @virginmedia red button not working on sky football

  • kanetworkuk KA Network UK (@kanetworkuk) reported

    @virginmedia I really needs urgent help with my account. It been 3 weeks I can't get through to anyone. Instant chat is a waste of time.

  • F3Lollipops Andrea Cook 🧷 💙 (@F3Lollipops) reported

    @virginmedia I've rebooted both the hub and the TiVo box three times now. There's no problems with the broadband or live TV, it's the on demand and catch up services that aren't working.

  • Folkyfaery Torry (@Folkyfaery) reported

    @jamesliammcd My MIL had a cousin who they sorted stuff for… went round in circles with Virgin Media. VM: We’ll need the account holder’s password to make these changes. FIL: We don’t have it. VM: Did he maybe write it down somewhere. FIL: Don’t you tell people not to do that? VM: Right…

  • Seankw1990 Wedey (@Seankw1990) reported

    @virginmedia Yes was existing customer and link the accounts

  • karenreeves43 Karen Reeves (@karenreeves43) reported

    @virginmedia @virginmedia no I will not do your job for you again. I have rebooted and reset the hub on various occasions with your customer service staff and believe I’m well within my rights to have someone out to fix this now!! I am not an engineer and sick of repeating and testing for you