Virgin Media Outage Report in City of London, Greater London, England
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The latest reports from users having issues in City of London come from postal codes EC4R.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near City of London, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Paddington, Croydon, Dagenham, Wembley, Hackney, Hammersmith, Brentford, Barnet, City of Westminster, Waltham Forest, Romford, Poplar and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| Paddington |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
. @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia every Friday evening you never fail to disappoint by not working!!!
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David Gillan
(@DavidRGillan) reported
from
Harrow Weald, England
@virginmedia From 27 Jan onwards I have had problems with the supply and activation of the new TV360 System. I’ve spent hours on the phone but without success. However I did receive 3 separate promises of a call from a manager, most recently on 9 March, but I am still waiting!!!
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Steve Bunting
(@M0BPQ) reported
from
Walthamstow, England
@HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
@patricksturg @virginmedia This should not be posed a question rather a statement of fact. It is the worst customer service.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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devanHD
(@devanHD) reported
from
Lambeth, England
**** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!
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Eoghan
(@owengmusic) reported
from
Wandsworth, England
@virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia I’m afraid your service status is wrong. There is a problem and my broadband speed is a fraction of what I pay for.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia @virginmedia are now denying knowledge of my complaint last month with poor BB speed and no landline for two years. In fact, Virgin deny any comms with me since 2018!! Hello @Ofcom
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!
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VanHowe
(@howedali) reported
from
Lambeth, England
I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!
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Caster Azucar
(@casterazucar) reported
from
Hackney, England
@virginmedia hi team, after the latest router update, none of the devices in the house can hold a consistent signal, constantly getting full signal with an exclamation (!) - any ideas on what's going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline
(@kiwiandkermit) reported
@virginmedia hi, I was wondering if you could help me. I spoke to a member of your team on Thursday regarding setting up new phone/broadband and tv and the earliest was the 13th June. They said they would let me know in 24hrs if there was anything sooner but I have heard nothing
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Sid Camavinga
(@Black_King_Rass) reported
@virginmedia Unfortunately that isn't what they meant. Im on the phone to one of your customer service team as we speak. And guess what no resolve so far
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Jo 💙
(@Jo79507494) reported
@virginmedia I have rung a number of times to cancel and even wrote letters. I was told it was cancelled but it still appears on my credit file as a live contract.
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Bernip25
(@fizzbomb6) reported
@virginmedia why do I have to beg to cancel my services? Just wondering how it looks when you take me to court for not paying? Who’s side will they on🤔 you don’t need to answer that….. I already know
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Caroline
(@kiwiandkermit) reported
@virginmedia cont: I told them that I was disabled and that I needed access sooner and I was happy to pay for this but so far I’ve heard nothing. I can’t be without a working phone as my mobile signal doesn’t always work and I need something working in case I have an accident
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Andy
(@AndyType2) reported
@virginmedia There is no outage btw
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Ben Lover
(@benlover1983) reported
@virginmedia hi there. I constantly get W02 error code for 'minor' sky sports channels - F1 etc. All the others are fine. I keep having to reboot but it's pot luck whether it sorts itself out. I'm paying a lot of money but get half a service. Can you help make this more reliable?
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Colin Brown FBII
(@ColinBrown1968) reported
@virginmedia Everybody else at work has Sky Go because they're Sky customers. There's only me with the poor cousin Sky Sports app for virgin customers
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Amy Austin
(@AAustin86) reported
I’m moving, @virginmedia disconnected me a day earlier than expected. This is my fault, due to giving them the wrong move date. After an hour on the phone they can’t resolve the issue or allow me to complain as “I am no longer a customer”😳#Useless #howdoicomplain
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Sid Camavinga
(@Black_King_Rass) reported
@virginmedia You have way to many incompetent staff thats the issue. Everytime I call to discuss anything there is problems. You're company has decided to lie to me about a new installation date. In which I've not had Internet for over 2 weeks mow