Virgin Media Outage Report in City of London, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near City of London, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Ilford, London, Bermondsey, Paddington, Leyton, Enfield Town, Bushey, Acton, Hackney, Ealing, Harringay, Fulham, Finchley and Borehamwood.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Ilford |
TV | |
| London |
Wi-fi | |
| Bermondsey |
||
| Paddington |
||
| Leyton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia I will again but i get the recorded message. Thank you for trying to help.
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MarshmallowMedia
(@eatcheeselouise) reported
from
Camden Town, England
@virginmedia You’re not working hard to get this fixed… nothing has been fixed in nearly 3 months
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
@virginmedia Vodafone said they wanted proof of my mother inlaw illness and see if it's right for THEM to cancel her contract... She has late stage vascular dementia, half of the time she can't remember where she is let alone where her old blackberry is.
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
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JS Chamberlain
(@jj_jacq) reported
from
Bromley, England
@virginmedia please help- our ntlworld emails have stopped working - saying pw is incorrect. Only solution is to access my account on virgin media but stopped using them for broadband a while ago. How can we change the pw for email?
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
So Virgin How do I opt out receiving one of you hard of hearing not very pleasant slow on the uptake sales people calling me from somewhere East of here... @virginmedia
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Elizabeth Bloom
(@tick_tick_BLOOM) reported
from
Lambeth, England
@virginmedia can I please send you a DM / ask someone to get in contact? I’ve got nowhere with your rude advisor over the phone.
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia Yes. I’m unhappy with 4 weeks of outages. Who wouldn’t be? Customer service is of course closed. But thanks for the platitudes. They have helped a lot. @richardbranson you’re better than this.
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
@virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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Martin Davis
(@mertthemailman) reported
from
Enfield Lock, England
@virginmedia got message on tv saying DVR problem (V6 box) 3hr to sort,is it knackered?
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David
(@gingertrvlguru) reported
from
Lambeth, England
@virginmedia What’s the point? It’s not going to fix any quicker. You’re not going to give me anything back on my bill. May as well not waste either of our time.
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Barnet, England
@virginmedia Yes still v much a customer. It’s been sorted thanks. PW was randomly corrupted . Now changed
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@johnalsochris @virginmedia I managed to speak to their customer service. It will only return to normal on the 24th August due to major work on their network
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lucy francis
(@lucyfrancis_tri) reported
from
Camden Town, England
@virginmedia You’re having a laugh!!! seriously! Did you read my first message fully? I’ve been running the test…so why do i have slow intermittent wifi please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Reeves
(@karenreeves43) reported
@virginmedia @virginmedia so you can’t help either?!! Waste of time and money!! I have rung these numbers various times and get the same response that you have given me !! Try this and that and wait a while #fedup
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St John Farley
(@Sinjer) reported
@virginmedia red button not working tonight?
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Chris Waites
(@Waites83) reported
@virginmedia after spending an hour and a half on the phone to customer services I get cut off. I pay both the virgin bill and @O2 bill but because my partners name is on the virgin account I can not get volt and no one can change the ownership of virgin.
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Chris Neilson
(@neilsoncp) reported
@virginmedia wait times for your cancellation lines are shocking. Over 35 mins and I gave up at weekend and so far 20 mins tonight. You drastically increase prices for customers at the end of contracts and it’s near impossible to cancel. Sales lines are answered rapidly though eh
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dana
(@danamalt) reported
@virginmedia red button not working on sky football
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KA Network UK
(@kanetworkuk) reported
@virginmedia I really needs urgent help with my account. It been 3 weeks I can't get through to anyone. Instant chat is a waste of time.
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Andrea Cook 🧷 💙
(@F3Lollipops) reported
@virginmedia I've rebooted both the hub and the TiVo box three times now. There's no problems with the broadband or live TV, it's the on demand and catch up services that aren't working.
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Torry
(@Folkyfaery) reported
@jamesliammcd My MIL had a cousin who they sorted stuff for… went round in circles with Virgin Media. VM: We’ll need the account holder’s password to make these changes. FIL: We don’t have it. VM: Did he maybe write it down somewhere. FIL: Don’t you tell people not to do that? VM: Right…
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Wedey
(@Seankw1990) reported
@virginmedia Yes was existing customer and link the accounts
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Karen Reeves
(@karenreeves43) reported
@virginmedia @virginmedia no I will not do your job for you again. I have rebooted and reset the hub on various occasions with your customer service staff and believe I’m well within my rights to have someone out to fix this now!! I am not an engineer and sick of repeating and testing for you