Virgin Media Outage Report in City of London, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in City of London come from postal codes EC4R .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near City of London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 24 minutes ago |
|
Croydon
|
Wi-fi | 29 minutes ago |
|
Hammersmith
|
Internet | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
London
|
Internet | 5 hours ago |
|
Southwark
|
Internet | 5 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
-
Dean Callan (@DeanCallan) reported from Camberwell, England@virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?
-
Stan Braganza (@sbraganza) reported from Barnet, England@virginmedia no internet in N14 since 1035am. Had to cancel work meetings. Compensation?
-
Xenia Messerschmitt (@xenia_ina) reported from Tottenham, England@virginmedia I have no Internet all day, and nobody is responding on message service and phone call. On messages I'm in the queue all day, and phone I just keep getting hung up after being on hold for an hour or so ... 😡😡😡😡
-
Tony Wiseman (@tonywiseman1976) reported from London, England@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
-
Pocket Tips (@invisiblehive) reported from Camberwell, England@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
-
Ian Harwood (@Ianharwooduk) reported from Bromley, England@virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you
-
Calum Mew (@calummew) reported from Hackney, England@virginmedia WiFi down in London N15 😫 Every time we call it simply tells us to restart our hub which we’ve done 12 times. How can we speak to a human being? Trying to work from home!
-
Adam McIlrick (@adammcilrick) reported from Camden Town, EnglandHey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.
-
Rob Green Jnr (@rob_green86) reported from Poplar, England@virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.
-
Donnchadh (@dkurland92) reported from Brentford, England@virginmedia hey is there a problem with the internet in NW London it’s very slow today ?
-
Ben Prouty (@proutyben) reported from Richmond, England@virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!
-
Ian Harwood (@Ianharwooduk) reported from Bromley, England@virginmedia No just virgin being terrible. Hence why I want to leave
-
Ian Harwood (@Ianharwooduk) reported from Bromley, England@virginmedia Supposed to have a 350 meg line. We get speeds of 20 Meg. The router keeps freezing. The router doesn’t reach all the rooms in the house. Internet connection drops regularly. Basically anything that could go wrong does. Terrible.
-
Chris (@chrisMU19) reported from Romford, England@virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?
-
Chris (@chrisMU19) reported from Romford, England@virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?
-
🔥Jon Connor (No not that one) (@realjonconnor) reported from Islington, England@virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating
-
Tony Wiseman (@tonywiseman1976) reported from London, England@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
-
Joshua B (@Joshbratt87) reported from Camden Town, EnglandAs previously stated, anyone thinking of getting @virginmedia don't! They lie, never answer calls and don't turn up when promised. Utter crap from start to finish, all while their tax evading owner @richardbranson sits on some private Island reaping the benefits. Dog 💩 company
-
Ian Harwood (@Ianharwooduk) reported from Bromley, England@virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough
-
Ian Harwood (@Ianharwooduk) reported from Bromley, England@virginmedia Everything. Broadband is terrible. Slow. Unreliable. Your customer service is terrible. I am cancelling the direct debit now. I was on hold for over 1 hour trying to leave
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kate (@GreatLadyJane) reportedCan you please call my boss and let her know that we STILL have no internet so I can’t do any work 😡 oh and while you’re at it the headteacher at my kids school to explain that they STILL can’t do any work 😡😡 @virginmedia your service is not fit for purpose - SHOCKING!
-
Clair O'Connor (@clairoconnor39) reported@virginmedia funny how couple months ago u email to say no price hikes and today u do a 360 & put the price up! How come you are the only service that enforces changes to pride in the middle of contract?!
-
Rent Rebel (@rentrebel) reported@nealeu @virginmedia They're all bastards! Rail fares are up aswell ! I mean, wtf?! Do we all have to be destitute and stealing food for this to end, or what?
-
Atrixah (@Atrixah) reported@TheJammieTV @virginmedia hope your ok, lets hope them 10 minutes didn't effect you to much if it, sending thoughts and prayers at this awful time in your life.
-
Paula Hillier (@paulahillier) reportedWow! An hour on hold to @virginmedia to be told I have to tie in for 18mths to remove a service or make any changes to reduce my bill (because they’re increasing prices yet again). Then asked to hold and got cut off. #customerservice #virginmedia
-
Elise (@elise_john85) reported from Maidstone, EnglandAwesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!
-
James Peoples (@jpbingley) reported@virginmedia spent 2 hours, mostly on hold today to briefly speak to your Indian call centres, achieved absolutely nothing, spoke to a UK call centre and made progress in 5 minutes. Problem still not fixed, your Indian call centres are a waste of time and money.
-
StavPetrou BSc(Hons) Part time model (@Mcfcok71) reported@virginmedia @rickkoz64 You put it up every year with out fail, stop chatting rubbish. It's not worth the old price, let alone adding more on
-
Peter Baker 👀 (@PeterBakerMcfc) reported@rickkoz64 @virginmedia Good to know I can cancel my contract if I wanted to.
-
Lewis Horsfield (@lewishorsey92) reported from Warton, England@virginmedia your internet service is a ******* shambles. How do I contact someone to make an official complaint about the service I receive. Which is non existent for most of the week?