Virgin Media Outage Report in City of London, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in City of London come from postal codes EC4R.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near City of London, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Poplar, Southwark, Ilford, Hammersmith, City of London, Barnet, Camden Town, City of Westminster, Newham, Stanmore, Enfield Town, Bromley and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Poplar |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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jack
(@jackarronscarth) reported
from
Dartford, England
@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
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Cheryl Huggins MUA /Skincare Specialist
(@cherylhuggins) reported
from
Bromley, England
@MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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jack
(@jackarronscarth) reported
from
Dartford, England
Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
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Davey L
(@daveybuoy) reported
from
Hackney, England
Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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Davey L
(@daveybuoy) reported
from
Hackney, England
@virginmedia Still not working properly. It’s pointless calling you guys as takes so long.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia on 14/11/20 you sold me a contract renewal for 18 mths @ £44 per month. Today, you sent a letter increasing my price by £3.50 from 1/3/21. Meanwhile you offer the same package to new customers on your website @ £40 for 18 mths. Is this how you treat loyal customers?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dom Kane
(@Clearlyoptional) reported
Anyone else have constant issues with @virginmedia or just me.
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Joe Martin
(@JosephJMart) reported
Virgin Media downloading at a whopping 100kb per second. They should be paying me to use this ****
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Alan Wright
(@alsalfsdad) reported
@virginmedia I was told a complaint had been raised on chat and then resolved. News to me!!!
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Rich Powell
(@MrRichPowell) reported
@virginmedia hey how soon after the cables have been installed in the street will it show available to sign up online? Cables down last week and team today working in the street cabinet.
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Discovering Anna
(@discovanna) reported
@virginmedia Really bad today. Was attending a conference and WiFi crashed. Had to use Ethernet to reconnect. Having to use 4G just now to tweet.
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AD08 PDK
(@MiniMingers) reported
@virginmedia In that case you'll be very disappointed to hear that not one, but two advisors have failed to call me back when promised today. I'd be surprised if it wasn't the 4th time in a week someone hasn't called me back. I have never had to work so hard to give a company my business!
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Julie gay
(@Juliega66) reported
@virginmedia Yes, there have been faults in the area this afternoon but this is a regular occurrence. A technician has been out, replaced the hub and fixed an external fault but it still connects with no internet. Spend £60 on TP Links to help
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Fiona Darby
(@ReikiGal_TLC) reported
@virginmedia She will ! The original email was headed up VAN INCIDENT .... maybe you get so many it was overlooked !? The internet & FB is full of van incidents !!
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Jane Woodward
(@bunofallbuns) reported
@virginmedia terrible customer service. Actually felt like one of your staff was enjoying the fact that I was frustrated having been on the phone for 2hrs without resolution.
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lmh139k
(@lmh139k) reported
@virginmedia So Virgin Media you have extended the fix date by another couple of days. You ******* bunch of useless arseholes. Are you going to pay up what is due under ofcom rules how many weeks of down times. cnuts the lot of you