Virgin Media Outage Report in City of London, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near City of London, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Bermondsey, Paddington, Leyton, Croydon, Enfield Town, Bushey, Acton, Hackney, Ealing, Harringay, Fulham, Finchley, Borehamwood and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
TV | |
| London |
Wi-fi | |
| Bermondsey |
||
| Paddington |
||
| Leyton |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?
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Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫
(@mrshoefsmit) reported
from
Kingston upon Thames, England
The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Abbi Mitchell 🔮
(@_abbimitchell) reported
from
Romford, England
@virginmedia our internet has been rubbish lately but today it’s completely down with no signs of life. Tried to check service on the website and your website says our post code isn’t valid?
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia I’ve never had this problem before
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds
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Alan Penn
(@alanpenn) reported
from
Tottenham, England
@michaelkenward @virginmedia No I am Using my mobile data on the phone to post as @virginmedia so astonishingly slow :-(
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.
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bendeguz270
(@bendeguz2701) reported
from
Romford, England
Virgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia please stop phoning my house daily in middle of working day to tell me you’re upgrading my WiFi signal. Every time you upgrade my signal, it breaks it. I’m already on a self purchased WiFi booster and it’s currently adequate. Please leave me and my signal alone!
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
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Will Martin
(@willmartinesq) reported
from
Wandsworth, England
@virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dan 🏳️🌈
(@danniroo) reported
@virginmedia I am trying to speak to somebody via the help chat on the website, I have answered the bot questions & was advised I was being passed over to a member of them team, but nobody is now responding
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dan 🏳️🌈
(@danniroo) reported
@virginmedia When I log into Wi-Fi I click on our account number VM……, this is very slow. We have a second VM…… choice to click on which is running much quicker speeds, but as we have not used this one I need help connecting/getting password
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Steven Fawcett 🐾 | NOPAT-UK | IAM |
(@UT2K4_DwelleR) reported
@virginmedia I'm going to leave this with @ofcom I have given you enough of my time over the past week. If you cant remedy my problems then I will have no other option to terminate my account early for breach of contract.
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Rhiannon alexander
(@Rhirhialexander) reported
@virginmedia Yesterday the lady spoke to a manager & said she was coming off the phones to rectify the issue & that they didn’t know how virgin had messed the account up so badly. She said it would take her half an hour and then she would email me. I haven’t heard back since
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Diane Shanley
(@Rockeythecat1) reported
@virginmedia My "unstable wi fi messages" are driving me crazy !! I have to disconnect my Smart Devices, to Zoom and my CCTV camera goes off line too. I really need an invite to upgrade my Hub3 to #Virgin Hub5 at no extra cost as promoted by #Virginmedia in October.
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Sue luck
(@Sueluck2) reported
@virginmedia I’m having issues for a 2nd day on a row- internet been terrible all day! Apparently no issues in Kent area but have rebooted the router time and time again!
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John17
(@Yonzinho06) reported
@virginmedia I work in payroll for a big well known company a loss of Internet for one whole day means I will not be able to process wages for over 1500 employees, I cannot believe a company as big as virgin still have so many issues ans have no back up plans when things like this happen
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Claire Fullick
(@ClaireMF) reported
@virginmedia CF5 3RG unacceptable service - please provide me with whom I can contact for some sort of recompense as all tv’s in my home are smart tv’s and thus redundant without good, reliable internet
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dan 🏳️🌈
(@danniroo) reported
@virginmedia There are no service issues in our area. This is to do with logging into our Wi-Fi
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A Chunk of Potter
(@Michael69307678) reported
@virginmedia Have your retentions team ring me. Otherwise I’ll just happily cancel my direct debit and post your so called tech back.