Virgin Media Outage Report in City of London, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near City of London, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Lewisham, Croydon, Woolwich, Mitcham, Harringay, City of Westminster, Hackney, Holborn, Dagenham, Radlett, Islington, Acton and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Ealing |
Internet | |
| Lewisham |
TV | |
| London |
||
| Croydon |
TV | |
| Croydon |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @mundaytom Not true. No response to complaint letter sent August and when we’ve rung “manager will call you in 3-5 days”. Been told that 3 times. Not one callback. Shambles.
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Have you met Harj?
(@AussieHarj) reported
from
Walthamstow, England
Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Andrew Colman
(@scuttyoftheyard) reported
from
Ilford, England
@virginmedia Been trying since 10.00 am and the priority app is still down.....interesting use of the word 'priority '....
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Coton
(@JonathanCoton) reported
@virginmedia No no, I'm not a customer. I was just going to be, until you charged me £11 to wait on hold for 20 minutes while hiding the charges. Nice deflection though, it really draws attention away from how shady you are.
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Kavv
(@KavvMan) reported
@McGuinnessKevin @virginmedia Tell me about it. Been slowed down too 20mbps when I pay for 350mbps spent an hour on hold to be cut off.
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Tony Furness
(@_TonyTheTigerr_) reported
@virginmedia hello - i have had no internet for two days. I try to call 150 which i get cut off. Your internet service is not very helpful! I need help to resolve urgently please as i rely on the internet for work purposes also! Thanks
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Muso
(@Muso14554911) reported
@virginmedia Why Virgin Media not responding to customer’s issues. I am upset I cannot watch my favourites TV programs on TiVo box because is faulty and virgin Media would not replace it. I will now be force to review by virgin contract as
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James H
(@_allmyvinyl) reported
Just filled out a Virgin Media customer services survey. If they get back in touch I'll be very surprised. Lotta zeroes out of ten.
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Andrea Hodgkinson 🏴🇮🇪🏴
(@andie1105) reported
@LisaYidetteWHL @virginmedia They’re ridiculous. Blame it on Covid when they’re a bloody technology company. Got through to my bank on Saturday in a couple of minutes! Just an excuse for poor service. Wait until you owe THEM money. I’m cancelling my contract as soon as I get to speak to them! 🤬
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MillerMadness!
(@MillerMadness98) reported
Having no internet sucks ***... Just wanna stream but Virgin Media keep delaying my install 😩
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naresh gautam
(@reshy_gtm) reported
@virginmedia The update is that the service isn't available in my area and not expectednto be fixed till tomorrow! Has happened so many times already this week.
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jackie barton
(@jackiebarton67) reported
@virginmedia received my broadband hub today and doesn’t work! Phoned all afternoon, an hour each time, cut off twice...can’t speak to anyone, no answer on live chat, can’t set up my online account, disgusting service, trying to work from home and making it impossible!
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@virginhelp Virgin Media.FOUR DAYS now. They make you hang on forever then offer you a link to your mobile, and when you message on that as instructed, they never come back to you. Absolute disgrace. My bill has gone up by another 20 quid a month. I will NOT be paying £120 for this service!