Virgin Media Outage Report in City of London, Greater London, England
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The latest reports from users having issues in City of London come from postal codes EC4R.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near City of London, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Harringay, Barnet, Southwark, Hammersmith, Chingford, Enfield Town, Hackney, City of London, Newham, Wandsworth, Dagenham, Romford and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Harringay |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.
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Lewis 🇪🇺
(@lewistullett) reported
from
Hackney, England
@virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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karen butcher
(@karenlilylion) reported
from
Camden Town, England
@virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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Simpsdj 😷
(@Simpsdj) reported
from
Walthamstow, England
@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia my WiFi isn’t working but there are no network issues in my area and no problems detected. I’ve rebooted, reset, re-attempted connection but nothing. When I call 0345 454 1111 no answer. Please help!
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Phil
(@Phil_precious1) reported
from
Camberwell, England
It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,
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Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
And @virginmedia is down again in N19.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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VintagehartLondon
(@vintagehart) reported
@virginmedia hi there, my mailbox has been 'currently unavailable' for 2 days. Help link doesn't seem to be working. Can you help?
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Clive Davies #FBPE 💙🔶🇬🇧🇪🇺🇭🇰
(@CliveDaviesUK) reported
@virginmedia OK will try again - do I sign in?
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Kayla Holliday
(@kayla_holliday1) reported
@virginmedia me again!!! Moving in from being cut off. We supposedly sorted that, credited our account for charges unknown and then set up direct debit....or so we thought! Now we've got emails chasing payments that haven't been made...wtf???
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Matt D
(@Matt_RuggD) reported
@virginmedia The status line says that you expect it to be fixed by 2015. Practically 4 hours without service. It is frustrating as it is a repeated occurrence. ...This street/postcode has THE SLOWEST Internet speed in London. So when things do work, they're painfully slow.
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Monica Coyne
(@monicacoyne) reported
@virginmedia I’ve not been available. This should never ever have happened. I’m happy to get it sorted but it doesn’t negate what happened.
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paul blanchfield
(@paulblanchfiel7) reported
@virginmedia Virgin Media package going up by £4.25 in March, well theres a shock seeing as they bang it up every year, to be fair the service they provide is of the highest quality possible 🤥🤥😬🙄🤫
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Matt D
(@Matt_RuggD) reported
@AndyOsira @virginmedia Cheers @AndyOsira appreciate it it. Just got through on the line to hear the robot tell us they expect the engineer to fix it by 20:15. Tick tock.
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Jenny
(@jjrob1312) reported
from
Bromley, England
@virginmedia so disgusted with the service I’ve received . Trying to sort out a trade up since November 11th, I’ve spent over 2.5 hours on the phone with no one able to help and you are ignoring my written complaint. Awful.
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Jeremy Price
(@JeremyPrice81) reported
@virginmedia On hold for half an hour followed by lengthy call taking details, then to be told they want to transfer me to another department...This failed 3 times. Advisor told me someone will call me..Hang up call to find 3 missed calls from yourselves. Please disconnect me!
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Sahil Parekh
(@SahilP5) reported
@virginmedia @AndyOsira Having issues in KT3 too, just got a text saying there is a network problem.