Virgin Media Outage Map



  Check Current Status


Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • MassiveStunt (@stevejnr292) reported

    @virginmedia Yes to both, & according to the service status page is still saying everything is “top notch” when it clearly isn’t!! Just be honest & update the status page, at least then we know there is a technical fault!!

  • 𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com (@ClaireBoyles) reported from St Albans, England

    @virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data

  • nicole morgan (@nicolemorgan152) reported

    @richardbranson @virginmedia one of the worst, rudest and just down right useless customer service departments I have ever dealt with!!! Aviod Virgin media like the plague 🤢🤮🤬😡😠

  • rachel summerfield (@rachelsummerfi5) reported

    @virginmedia And can I set up an auto payment for Friday so they don’t get restricted on wed to be told no and doesn’t even offer to change the billing date again ! I’m going to cancel our subscription when I get home

  • Kath Squire (@SquireKath) reported

    @virginmedia 4- to be treated fairly. £150 for weekday calls over 2 months is far too high. Surely you have the ability to help him and please don’t suggest giving him longer to pay it off. He should never have been charged this in the first place. I wait to hear from you. Kath

  • 𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com (@ClaireBoyles) reported

    @virginmedia I informed Virgin about this error weeks ago, I was told it would be resolved it hasn't been. I'm certainly not receiving the service I'm paying for.

  • Sharon O'Donovan (@sharonod1) reported

    @virginmedia I have put in a complaint 2 months ago. The contract was cancelled. Despite numerous calls and being called a liar. You are still taking my money. Not heard a peep from you. I cannot speak to call centre as they are the problem and who called me a liar!

  • Kirsty Dance (@koo1990) reported

    @virginmedia Yes and we also requested to have the hub upgrade when you was doing them for free but we never recieved anything!

  • Tom (@rolfeofficial) reported

    @virginmedia It is for a media account, how am I supposed to find my account number, when I ring I need it to get any further! plus its an issue that cant be sorted on Twitter

  • Kai (@KaiPhillipsYT) reported

    just yesterday i was singing @virginmedia praises, my 5GB of free data has disappeared i guess it was literally just sunday. bullshit what a terrible company, always something with these guys 😂

  • Gregor 📷 (@dy0b1) reported

    @Frankline141 @j0toro @virginmedia @ThreeUK @ThreeUKSupport Absolutely shocking way for them to treat their consumers.

  • Aqib Javed Rashid (@AJ_Rashid) reported

    @virginmedia I have tried the troubleshooting. I’ve even got a Powerline Adapter and the signal is rubbish. It doesn’t make sense why the signal should be so poor when I pay so much for the Wi-fi service. I don’t have a wired connection for anything. Everything is through Wi-fi.

  • catherine (@1972CW1972) reported from Garston, England

    @virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫

  • desertmonk (@desertlens) reported

    @virginmedia Well we are down again I’m on my iPhone rang the 150 number they did the auto test now sending a signal problem is this has now been dine 3 times since last week and unable to speak to anyone!!

  • Sam George (@cssjazzhands) reported

    @virginmedia Hi AMB, I'm sorry to say that I have and have yet to see it report a fault with the service. I've also regularly used the service test provided from logging in - to similar results even during times when our service drops completely. I'm sure you can understand my frustration.


  Check Current Status