Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

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Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Alex Bray (@AlexBra16258759) reported 54 seconds ago

  @virginmedia Today is just as bad! If it's planned maintenance, where are you never communicating I'm advance? Can't be too hard to send an email in advance to those in the area potential being affected right? Rather then waking up one day to issues!

• Ned Steele (@nedular) reported 2 minutes ago

  @virginmedia working from home on critical issues and internet goes down. This service is causing too much of a headache!!!!!!! Sort it out!!!!!!!!!!!!!!!!!!!!!!!

• James Rabbett (@JamesRabbett) reported 3 minutes ago

  @virginmedia Advisor I spoke with in December said our internet usage was pretty low...probably because we’re having to tether to mobile phones most of the time. She said she would get an engineer to look into our service and equipment. Turning the router on/off or unplugging it constantly..

• Sujenthar T (@suthan_t) reported 6 minutes ago

  @virginmedia as an existing customer why can't I have the same package/price as new customers? You've sent a letter so say prices going up and I can cancel but if I do I can't sign up as a new customer. Makes no sense. Your CS team are awful, read off a script

• Donna Galbraith (@DonnaGalbraith6) reported 8 minutes ago

  @virginmedia have phoned 150 on numerous occasions to no avail, WiFi connection keeps dropping out, or go days without WiFi, used up most of my phone data! Can’t stream Netflix, can’t watch on demand as v6 box requires WiFi! Shocking service from Virgin for the price you charge

• Fiona Craig (@FionaCraig15) reported 10 minutes ago

  @virginmedia Hello, I cannot get through to customer services, however I have carried out all the checks advised online and by the virgin app which advises I need a booster. This has been ongoing for at least 7 months. All I request is a booster to be sent out

• Matthew (@Matthew99029297) reported 10 minutes ago

  @virginmedia Since Wednesday at 9am, there are thousands of us in the UB postcode area without the ability to work from home, without any meaningful update and this is just the final nail in the coffin. Your service has been intermittent at best for nearly a year, now we have nothing.

• Donna Galbraith (@DonnaGalbraith6) reported 11 minutes ago

  @virginmedia so you can call me to see if I want to upgrade my phone however can’t sort my issue with the WiFi or the fact you charged me for Sky sports for 6 months although no sports were happening due to Covid! No way of cancelling or putting on hold so had to pay for it. Thx

• Linda (@grannyfan) reported 17 minutes ago

  @virginmedia Thanks for asking - was not your company I was dealing with! The staff were clearly mischivous and told me they'd removed the tag when they hadnt and said my new company couldn't connect me because of the 'ghost'. Feel free to tweet my complaint wasnt with you.

• zach close (@Zachclose2000) reported 21 minutes ago

  Now you ingoring your customers talking about being rude @virginmedia

• Ibrahim Syed (@IksyedTech) reported 22 minutes ago

  @virginmedia @Matthew99029297 No @virginmedia the exact same thing is happening to me and everyone wants to know the real estimated time the WiFi will be back up stop directing us to the service status because that just keeps changing.

• Barry Dennis (@barrysbismark) reported 24 minutes ago

  Virgin Media, con merchants, received letter about price increase with 2 contact points to cancel, both unattainable

• Arti (@x_Aarti_x) reported 28 minutes ago

  @virginmedia @DeepSpaceMark Can we get a realistic update, the constantly changing estimate fix time is a real joke now. Everyone’s working from home, we don’t have the option of leaving our houses to get internet elsewhere!! it’s been 3 days!!! 😠

• Loulou23x (@loulou23xx) reported 28 minutes ago

  @virginmedia your hold times are ridiculous & if lucky enough to get through to someone, they hang up!! Trying to get back through is ridiculous as you sporadically close your phone lines. When I did finally get back through I was promised a call back and I’m still waiting! Help?

• Paul Bullock (@PaulAnthonyGym) reported 33 minutes ago

  @virginmedia Part 1. advice. What should I do if I have for the last 6 months received inadequate poor internet service (paying full price every month. Called countless times to have the problem be fixed for just 20 days the start again? Getting sometimes....

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