Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 608
Glasgow, Scotland 185
Hackney, England 175
Hammersmith, England 151
Birmingham, England 128
Blackburn, England 116
Batley, England 85
Halifax, England 80
Manchester, England 79
Croydon, England 73
Dublin, Leinster 70
Cardiff, Wales 66
Dagenham, England 64
City of Westminster, England 41
Bristol, England 38
Southwark, England 37
Reading, England 36
Oldbury, England 35
Bradford, England 26
Portsmouth, England 26
Nottingham, England 25
Ilkeston, England 25
Bedford, England 23
Newcastle upon Tyne, England 22
Peterborough, England 22
Edinburgh, Scotland 22
Waltham Cross, England 21
Middlesbrough, England 21
Leeds, England 19
Southend-on-Sea, England 19

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sarah_dentonn Sarah (@sarah_dentonn) reported

    Hello @virginmedia ? Anyone there? No one answering phones. There is no mobile service in Geddington Northants and it’s been going on for days. What’s happening???

  • 2004Kane Kane Grigg (@2004Kane) reported

    @virginmedia your customer service levels are abysmal. I've tried countless times to get through on the phone now and I just get cut off whilst music is playing. I'm paying premium prices for a crap service. 4G is faster than my so called super fast fibre broadband.

  • DixieJessop Alan Jessop (@DixieJessop) reported

    @virginmedia I wish to register a formal complaint This is atrocious and may well be stopping her from being advised of her vaccine date Please escalate to a formal complaint and issue is with a complaint reference

  • JohnSpencerTV John Spencer (@JohnSpencerTV) reported

    How would it be if virgin media had a simple, large leave button on their site appear after you contract expired? Instead of wading through the grief of the retention dept. What's wrong they ask, you retention, you're the problem.

  • chrishall456 Yorkshire Chris 👍🏼 (@chrishall456) reported

    @virginmedia This is a tweet from the 15th of Dec, a little like your automated customer call centre, same thing over and over again, but getting nowhere, PLEASE CANCEL MY TV PACKAGE, love the broadband and phone, just sick of paying for tv we dont use.

  • kammi066 Camille Andrews (@kammi066) reported

    @virginmedia @virginmedia I am speaking to some robot in India and I don’t want to! Why is this so hard! I’ve never had this with sky and EE!

  • Ady86016248 Ady (@Ady86016248) reported

    @virginmedia Thanks for getting back. Yes I've pinhole reset 3 times now. Now I have 'no access to server' on any of my devices, WiFi or ethernet. I spoke to someone yesterday who put me in touch with 'device management' but they said since its all my devices affected they can't help.

  • LeeBroadbridge Lee Broadbridge (@LeeBroadbridge) reported

    @virginmedia I've been getting in contact regularly about this issue. Tests have already been run but I'm having he same issues. It takes me forever to get through to you or I cant get through at all

  • KerstinDoe Shabba Dabba Doo (@KerstinDoe) reported

    @virginmedia Hello. The connection issues have since resolved but still don't know what happened. Seems to have affected customers who recently had 'essential works' complete last Mon - at least 1.5 days worth of disruption the same week.

  • craigduda1 craig duda (@craigduda1) reported

    Customer service from @virginmedia is absolutely horrendous, had issues for best part of six months tried to sort it out and on hold for hours on end and when you do get through you get hung up on soon as get through security questions. Then when you don’t pay there like vultures

  • GamaisRocky Rocky Gamais (@GamaisRocky) reported

    @virginmedia All I want is a decent consistent broadband which never cuts out, I guess I should ask Santa for this and not you

  • qDusted Konrad (@qDusted) reported

    @virginmedia Hi, been having issues for a couple days now, wifi seems pretty intermittent, when i run a speed test the jitter often jumps to over 200ms. and speeds seem pretty low

  • Nicky_Moore17 Nicky Moore (@Nicky_Moore17) reported

    @virginmedia Do you realise in your message you've acknowledged that I've had issues speaking to the team, and then asked have I spoke to a member of the team?

  • afreisha Afreisha (@afreisha) reported

    @virginmedia can someone please call me back regarding my complaint. Was promised a call back on Monday at 6.30pm which never happened, spent an hour on hold yesterday trying to get through and now sat here on the phone again. Absolutely fed up with your internet and poor service

  • jfhuk John Horan (@jfhuk) reported

    @virginmedia hello does anyone actually work in your company? Two days waiting for someone to reply to message about fault. Your useless at customer service.

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