Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1230
Manchester, England 417
Glasgow, Scotland 353
Birmingham, England 341
Leeds, England 238
Croydon, England 218
Liverpool, England 146
Nottingham, England 142
Dublin, Leinster 133
Ilford, England 126
Ealing, England 110
Bristol, England 100
Tower Hamlets, England 95
Edinburgh, Scotland 87
Hackney, England 85
Reading, England 85
Southwark, England 81
Islington, England 78
Swansea, Wales 78
Watford, England 75
Halifax, England 71
Bradford, England 70
Leicester, England 70
Cardiff, Wales 68
City of Westminster, England 66
Newcastle upon Tyne, England 65
Sheffield, England 64
Blackburn, England 62
Plymouth, England 62
Enfield Town, England 59

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fidouglas Fi Douglas (@fidouglas) reported

    @virgin @virginmedia The green cabinet at the foot of my driveway is buzzing so loudly it can be clearly heard 50 feet away. Your customer service have confirmed it is one of your cabinets. I consider this a safety issue but it cannot be seen by a technician until 48 hours.

  • d_tipping David Tipping (@d_tipping) reported

    @virginmedia The company have completely broken the contract,and i am within my rights to move with no charges

  • leahhulsexo leah (@leahhulsexo) reported

    @virginmedia can you tell me how there’s never a manager available when it comes to you owing me nearly £300? Bet they are all available when you want paying…

  • muddyboots73 Jon Curnew (@muddyboots73) reported

    @virginmedia I'm not registered on virgin media, just virgin mobile, I did speak to a colleague this morning, this rectified the issue temporarily, the phone can now occasionally call out.

  • CJAFCB Chris Jones (@CJAFCB) reported

    @virginmedia Is anyone else having issues with constant picture breakup in the BH14 area yet service status says no issues ? Is this a local issue or more widely ? Been like this since 4th November. Please investigate Virgin.

  • crisp_les Les Crisp (@crisp_les) reported

    @SeanLaPrawn @virginmedia Same here. Promises promises followed by nothing. Having to call back many times, go through the whole story again each time. They are absolutely pathetic at customer care.

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @virginmedia My Amazon app on Virgin not working. It’s just a black screen. All other apps are fine.

  • d_tipping David Tipping (@d_tipping) reported

    What a cowboy outfit Virgin media are,stopped my Internet without warning because of a mixup asked to be reconnected hadn't happened, are their customer services hung up on me after passing me from piller to post

  • crisp_les Les Crisp (@crisp_les) reported

    @virginmedia @SeanLaPrawn Not interested in following up my problem @virginmedia ???

  • superstaryas7 yas ➐ (@superstaryas7) reported

    @virginmedia I'm an experienced gamer & let me assure u, that this is not an issue on my end. Wired, 350mb down & 35mb up is my package btw. This is an issue on your end. No more insulting Qtions now please.

  • GuruJon18 Jonathan Joseph (@GuruJon18) reported

    @AmazonHelp They hung up a few times once we got through a few resets. They offered to send new devices except I have another new Flex and finally they told me my broadband service providers router caused the problem and it affects everyone on Virgin Media. I called BS to that

  • future_footseps sarah w (@future_footseps) reported

    @virginmedia I have been trying to get a replacement coax cable for more than a month. Operators are unhelpful and make promises that are never met. Last time was told it would be delivered. Nothing has come. Please advise how to get this basic requirement.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since

  • dishoneste dishoneste (@dishoneste) reported

    @virginmedia We've done all that multiple times before,if you look at my previous tweets from prior months,you will see its not a new thing,it was still going on last night,continuously had the wifi problem gaming all night,could barely even play a game and I've only got 3 devices connected

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