Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Customer Service (@vmbusinesshelp) reported 47 seconds ago

  @krystofereve @virginmedia Hello, Apologies for the delayed response. Is the issue still ongoing for you? if so can you please call this number 0800 052 0800 and then option 3 for further advise on the issue you are experiencing. Many thanks

• Jim (@MunkeyJim) reported 6 minutes ago

  Massively frustrating working day as @virginmedia broadband flickers in and out of service. Should have booked it off and gone to the seaside like a sensible human.

• Customer Service (@vmbusinesshelp) reported 8 minutes ago

  @TheSpiceClub @gluecreative @virginmedia Hello, Apologies for the delayed response. Is the issue still ongoing for you? if so can you please call this number 0800 052 0800 and then option 3 for further advise on the issue you are experiencing. Many thanks

• Dominique Fossett (@domvictoria) reported 9 minutes ago

  @O2 @virginmedia Please don’t change, your customer service is brilliant, Virgin Media on the other hand (ahem)

• Kate Hather (@matilda1001) reported 11 minutes ago

  @virginmedia @O2 It would be great if customer service were available at some point.

• Sue Mitchell (@Siouxzmitch) reported 12 minutes ago

  Just opened an email from #O2 telling me the news on how joining with @virginmedia will give me the best broadband and phone service in the UK. They gave a link to find out if Virgin cover my area. The link doesn’t work because their server is down. Thanks for the laugh!

• AW Media & Marketing (@awmarketing_) reported 12 minutes ago

  wow, customer service again from @virginmedia - he was supposedly a line manager and just fobbed me off - wouldn’t even let complaints call me back. Name was Zayn, please investigate as that was horrific behaviour by him

• Carl (@Bestofbritish96) reported 16 minutes ago

  @howardprobinson it looks like Virgin are experiencing a fairly major outage across all sorts of places that started after 8am and, according to Virgin won’t be fixed until 8.30pm this evening lol ! #virginmedia

• Conspire (@DjConspire) reported 20 minutes ago

  @virginmedia trying to get to talk to an operator for a long time, then talk to one to be given incorrect info and end up back at square one !! Shocking customer service to say the least

• David drury (@davidvikingflag) reported 23 minutes ago

  @virginmedia @O2 Who will be providing the mobile signal on 4g if i take a contract now ?

• ✪ 🅽🅴🅼🆄 | ✘ (@TippleFishNEMO) reported 24 minutes ago

  @virginmedia Yes, outage in my area that’s due to be fixed by 11:05PM tonight when I work on call 24/7 and need Internet. Really not happy with your service since day 1.

• Peter Snaith (@PdogSnaith) reported 28 minutes ago

  @lewischarlton08 @virginmedia @JayJaySZN I have these issues with virgin all the time, had to go 2 months over lockdown with no internet and they literally did nothing about it, only time they called was when I refused to pay them 🙄 definitely look elsewhere Nate

• Lilly M (@MulhollandLilly) reported 29 minutes ago

  So..received msg, O2 have joined with Virgin Media &..I can now expect 5G, Superfast Broadband & Amazing Mob Reception-PROBLEM IS ******** AT O2, my line is controlled by an antiquated analogue BT Xchange & no O2, Preach your BS to someone whose clip didn’t take 2 hours to post!

• Customer Service (@vmbusinesshelp) reported 30 minutes ago

  @s_m_a_sh_1 @virginmedia Hello, Apologes for the delayed response. is the issue still on going for you? if so can you please call this number 0800 052 0800 adn then option 3 for further advise on the issue you have. Many thanks

• Andy Croy (@AndyCroy) reported 33 minutes ago

  @virginmedia What is the email or physical address I have to write to cancel my contract?

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