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Virgin Media Outage Map



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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • Mike O (@mrmcmoo) reported

    @virginmedia Eurosport1 looks like its fixed. Eurosport2/ITV1/SkyOne/SkySpNews still showing the same problem.

  • Jamie Lynde (@jamielynde) reported

    @virginmedia I don't need any assistance thanks. You've just answered your email and text, I dropped it off at @CollectPlus on 20/09/19 so you might receive it by 04/10/19. If you have any problems please contact @CollectPlus

  • Rosemary Byde (@planetbyde) reported

    @virginmedia No problem, sent it on this morning!

  • ♚ (@Chelsea_nemo) reported

    @virginmedia It’s asking for a password and as I’ve said I can’t sit on the phone for hours please cancel this ASAP!!!

  • Prof Lynn Crowe (@LynnCroweSHU) reported

    @Virgin_Victoria @AlzResearchUK @SamuelLJackson @virginmedia The power of social media. So even though we did all of this yesterday to no avail, following my tweet, Virgin is now sending someone round to my mum (thanks). Fingers crossed it goes well. Next problem - design a dementia friendly TV remote control @richardbranson

  • Charlie Barker (@TheNewCharlieB) reported

    @2405_rina @virginmedia @SkyUK @richardbranson Sky are just as bad. My Internet keeps dropping you're on the phone for hours and no help really. And 12 hours to have Internet access is a joke!!

  • Rina (@2405_rina) reported

    @TheNewCharlieB @virginmedia @SkyUK @richardbranson My issue is still going! And no explanation just meaningless apologies. This is the last straw for me with them!

  • Gian Paolo Alessi (@gianalessi) reported

    @virginmedia I spent literally 42 min on the phone, speaking with four different people to "find" an option. Clearly for Virgin it's more important to get an equipment worth £40 back than accepting their own mistakes and face the fact that this issue was their own fault.

  • Mike O (@mrmcmoo) reported

    @virginmedia I’ve raised it with the support team and await a resolution.

  • 🇬🇧Ricardo2077🇬🇧 (@Ricardo85427310) reported

    @virginmedia Nope customer support is bad I call I get put through to India or Pakistan or somewhere in Newcastle

  • Sarah Jane Weldon (@sarahrowssolo) reported

    @Creative_DAZ @virginmedia @sxritii Same issue here. New customer and everything apart from Instagram works.

  • ♚ (@Chelsea_nemo) reported

    @virginmedia I don’t have an hour to sit and hold on the phone or be on online chat, a guy came to my house yesterday about virgin. I never agreed to getting it now he’s getting me installed and sent me a bill for nearly £200 I want this cancelled

  • Sean Perry (@RobotSpartan) reported

    @virginmedia My issue isn't the increase in bill (I understand inflation etc makes it inevitable). What I'm pissed about is the fact I pay for 300Mbps and on a bi weekly basis this will drop to around 20Mpbs for several days. Customer service has been useless, and always refused an engineer

  • Rina (@2405_rina) reported

    @HarisonTheMaker @virginmedia @SkyUK @richardbranson It’s ridiculous how they make you pay so much and up the monthly payments to give you a shit service! @richardbranson hope you’re enjoying your day whilst your customers are livid! 😡

  • Mike Hamberg (@mike_hamberg) reported

    I’m used to high stress environments. I’m calm. I can make decisions under pressure. But communicating with @TalkTalk over the past few weeks has got me seething! It’s about to be 4 weeks and still no WiFi. Worst customer experience EVER. 🚫 @virginmedia @Plusnet @SkyUK


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