Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 736
Birmingham, England 243
Glasgow, Scotland 201
Hackney, England 200
Blackburn, England 156
Manchester, England 140
Bristol, England 108
Batley, England 91
Hammersmith, England 88
Halifax, England 86
Exeter, England 71
Southwark, England 70
Croydon, England 68
Cardiff, Wales 65
City of Westminster, England 61
Edinburgh, Scotland 54
Dublin, Leinster 52
Nottingham, England 52
Oldbury, England 44
Newport, Wales 42
Leeds, England 36
Ilford, England 35
Portsmouth, England 30
Newcastle upon Tyne, England 29
Plymouth, England 28
Reading, England 28
City of London, England 26
Bradford, England 24
Ilkeston, England 23
Wembley, England 22

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amandashaw06 Amanda Shaw💙 (@amandashaw06) reported

    @virginmedia How can I speak to a person who can help? How do I make a complaint? Was told only your call handler could escalate this, how do I escalate it @virginmedia ?

  • CindyLauraLou_x Laura Sutcliffe (@CindyLauraLou_x) reported

    @virginmedia Hi virgin, still not working - same messages since it stopped working on Tuesday. Can you advise?

  • robcatt rob 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@robcatt) reported

    Hi @virginmedia are there any plans to overhaul your website to make it user friendly? Got your email to check my usage, logged in to see the standard home page with no mention or link to usage. Your service is great other than the site, which is consistently poor.

  • EtchedPixels Alan Cox (@EtchedPixels) reported

    @virginmedia You are sending me threatening notes about hardware that was returned, you even claimed to send an engineer round to collect it (nobody did), and your phone staff put me on hold for 20 minutes and hang up. #virginmedia. You are an embarrasment to the virgin brand

  • Athanateus Oscar Clark ➡️ 🎩 (@Athanateus) reported

    Seems I spoke too soon - apparently there is a @vmbusiness network outage in my area which means that I can't do my planned charity stream (it just keeps stuttering) But I'll pick it up asap they fix the internet

  • mummyfordof10 lisaford10 (@mummyfordof10) reported

    Can anyone recommend a decent broadband. Has to be fibre broadband. Not @VodafoneUK as been mucked around by them already. Not @virginmedia as I'm with them, and connection is awful, and I pay loads when new customers get it a lot cheaper 🤬

  • neilcoyle Neil Coyle (@neilcoyle) reported

    @virginmedia Never mind, you don't have any.

  • NickGearing1 Nick Gearing (@NickGearing1) reported

    @virginmedia Somebody just help us cancel without your crazy fees for your bad service

  • stu_pot_1 Stu (@stu_pot_1) reported

    @titch_26 Virgin Media Customer Helpline

  • JJBGaming__YT JJBGaming (@JJBGaming__YT) reported

    @virginmedia want to move my router to my other room but I've tried to place the wires in but they don't fit (possibly old wiring) , can you help with this ?

  • xiana_amado Xiana amado (@xiana_amado) reported

    @virginmedia I’ve spent hours on hold for the last 3 days just to get a service I’m Paying for - stop disconnecting calls and deal with your customers issues!!!

  • NickGearing1 Nick Gearing (@NickGearing1) reported

    @virginmedia Spent over 2.5 hours on the phone today to cancel the service as we have phoned 4 times in the last 2 months as we pay for 100MBPS but have been getting between 8 and 15MBPS. I’ve spoken to no less than TEN people on the phone and passed between departments.

  • Perspective015 Mandi (@Perspective015) reported

    @virginmedia Can you arrange for someone to contact me directly - it’s getting very frustrating and I need a solution

  • xiana_amado Xiana amado (@xiana_amado) reported

    @virginmedia still on hold. Can someone please help me? I was promised an engineer would call me and when it happened my call was disconnected (as happens 100% of the times I call your customer services)

  • CindyLauraLou_x Laura Sutcliffe (@CindyLauraLou_x) reported

    @virginmedia Thanks for your quick response. Unfortunately still the same and it’s not working. Is there anything else you can diagnose?

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