Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 671
Glasgow, Scotland 233
Birmingham, England 228
Hackney, England 161
Blackburn, England 151
Manchester, England 111
Hammersmith, England 91
Halifax, England 81
Exeter, England 76
Southwark, England 73
Batley, England 69
Cardiff, Wales 68
Bristol, England 68
Ilford, England 65
Croydon, England 64
City of Westminster, England 60
Dublin, Leinster 58
Edinburgh, Scotland 56
Nottingham, England 48
Oldbury, England 44
Reading, England 35
City of London, England 35
Newcastle upon Tyne, England 32
Newport, Wales 32
Portsmouth, England 32
Bedford, England 29
Southampton, England 28
Bradford, England 28
Leeds, England 25
Ilkeston, England 24

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gamingvlogger1 gaming_vlogger (@gamingvlogger1) reported

    @virginmedia This is what mostly comes up when I restart my network Invalid ip config Dsn server not responding No connection to dns server Your computer appears to be correctly configured but the device detected or dns server is not responding

  • cizzim Charlotte Lawrance (@cizzim) reported

    @virginmedia Yep, you’ve had issues in our area since Friday - made it quite difficult to work from home. It seems to be a major issue as it’s not fixed two days later?

  • Hackers__H Holly Hackney (@Hackers__H) reported

    @virginmedia I just tried the text number and it suggests I transfer to WhatsApp, which I have already done twice. This is not good enough. Let me cancel the TV service!!

  • suzyneedsahobby Radical leftist maniac Suzy (@suzyneedsahobby) reported

    @virginmedia Hi, this problem has re-occurred straight away, so seems not to be the box. Do I have to go right back to the beginning now to get further support, or is there a different number to speak to a human?

  • sharan97 Sharan (@sharan97) reported

    @virginmedia Yet those of us that need Internet to work from home or students that need Internet access for studied suffer whilst you can't provide a service even though fibre cables have been laid and a fibre ready box is less than 20 metres away sitting unused!

  • Leopoldobrien Leopold O'Brien (@Leopoldobrien) reported

    @virginmedia why have there been issues with Internet for 4 days???

  • cizzim Charlotte Lawrance (@cizzim) reported

    @virginmedia what’s going on in e11? Barely been able to use the internet since Friday afternoon, whatever is being done to “fix” it- it keeps breaking again? Not working now again..!

  • angferg Angus Ferguson. (@angferg) reported

    @alisonstenning @virginmedia Managed to get compensation from them when they insisted on charging me to leave when I had no choice but to leave. Their service not available in new home. Other utilities actually offer refunds when you leave before contract up & pay in advance. Threatened them with everything.

  • JustJessFoster Jess Foster (@JustJessFoster) reported

    @virginmedia The point is Yodel haven’t delivered on the 3 occasions they said they would.. now it’s being delivered Monday. So the service isn’t good

  • queen__cammie laura (@queen__cammie) reported

    @virginmedia No. I am not the account holder, I am simply speaking on their behalf and raising the issue as he is terminally ill and he does not have the energy to keep chasing this.

  • timney87 Ben Timney (@timney87) reported

    @virginmedia Hi, Yes the issue is with WiFi blackspots, I've tried a full pin hole reset etc and it's made no difference, the WiFi coverage just isn't as stood as it was. It's a hub 4 so the connect app doesn't work, as an oomph customer I'm finding it rather frustrating

  • AaronPFisher Aaron (@AaronPFisher) reported

    @sharpey76 @virginmedia Death, taxes, VM hiking prices on questionable service. The guarantees of life.

  • MissLizzieReed Elizabeth Reed (@MissLizzieReed) reported

    @virginmedia Back in July after another call to deal with debt collection for service I cancelled I’m January - i thought the issue was resolved in so much as the so called missed payment was cleared - despite virgin media owing me…. Now a default on my credit file!!

  • charliebroon1 charles brown (@charliebroon1) reported

    @virginmedia sat for 2 days now trying to chat on Toni triage chat bot after phoning trying to downgrade my sevices. Customer service you are having a laugh.

  • Lisa_riches Lisa Riches ;-) (@Lisa_riches) reported

    @virginmedia The issue has been months, wired devices are fine it’s the wifi that’s the issue but try telling that to your technicians and they just keep saying if the issues continue ring back it’s a network problem in the area! I’m sick of ringing back

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