Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1474
Birmingham, England 443
Manchester, England 422
Croydon, England 297
Glasgow, Scotland 267
Leeds, England 223
Ealing, England 210
Hackney, England 149
Tower Hamlets, England 142
Ilford, England 141
Islington, England 135
Enfield Town, England 123
Reading, England 121
Liverpool, England 117
Southwark, England 108
Dublin, Leinster 107
Edinburgh, Scotland 104
Watford, England 103
City of Westminster, England 101
Nottingham, England 99
Newcastle upon Tyne, England 96
Bristol, England 93
Bermondsey, England 86
Leicester, England 76
Acton, England 75
Harringay, England 75
Bushey, England 72
Kettering, England 71
Slough, England 68
Leyton, England 68

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheQuimbyJoe Tom (@TheQuimbyJoe) reported

    Note to anybody looking to get internet, move house, change provider etc.. DO NOT EVER USE VIRGIN MEDIA. The absolute worst

  • fwyburd Francis 🇺🇦 (@fwyburd) reported

    @virginmedia I checked here earlier and spoke to your technician and neither knew of a problem. But you do now...

  • Bigski187 Brett Savill (@Bigski187) reported

    Virgin Media are pathetic. Back in Feb when moving into a new house, against peoples "oh it's so slow" warnings I placed an order for their ultimate volt package. 5 months later and multiple visits and promises made they have still failed to even install the service.

  • Bigski187 Brett Savill (@Bigski187) reported

    @virginmedia "better connected" however 5 months since the original order with Virgin they have failed to connect their service in our new home making working from home close to impossible. #FAIL

  • rosswilss TheMusicmanager (@rosswilss) reported

    @Miss_Toppin @virginmedia They are a terrible company.

  • NfirlOnnT F, i r lon-n-e (@NfirlOnnT) reported

    @virginmedia any news on service being down in DE119NR? Your tracker says no issue but have no internet (no RF signal) I've checked all cables, restarted hub and run diagnostic... Any info at all would be appreciated

  • peach23668 Hamza (@peach23668) reported

    @virginmedia I have had an on-going issue with virgin media since 2021 july. Everytime I call I am either disconnected or told a manager will call me. Just pay the cheque u owe me. Its been 1 year. Hell on earth your phone customer service

  • Siphon_GGs Siphon (@Siphon_GGs) reported

    Yo, @virginmedia can we please send someone to fix @MrRabbitSquared Internet (the builders broke the wire) and we can't have him not stream until the 28th of July 🥺

  • mrskimdewar1 mrs kim dewar (@mrskimdewar1) reported

    @virginmedia can you confirm by text that you have cancelled my email service if not please cancel any way as i only have mobile account with virgin my noi is 07722933651

  • sarahle38361406 sarah lewis 💙 (@sarahle38361406) reported

    @virginmedia please can you confirm what the issue is with Internet connection in the De11 area. A number of people are reporting no Internet including us.

  • Akendell1966 Ashley Kendell (@Akendell1966) reported

    @virginmedia No idea how to tweet Virgin Mobile UK but appalled with service getting on complaint. Nobody has an answer and nobody cares

  • redpaddie redpaddie (@redpaddie) reported

    @virginmedia I have been a customer since the NTL days. The product is great but everytime I have to contact customer services I end up wanting to move company. The rourer issue is resolved but the customer service is still deplorable.

  • peach23668 Hamza (@peach23668) reported

    @virginmedia I have had an on-going issue with virgin media since 2021 july. Everytime I call I am either disconnected or told a manager will call me. Just pay the cheque u owe me. Its been 1 year. Hell on earth your phone  customer service

  • Apples_92 Appleberry (@Apples_92) reported

    @virginmedia They said there’s no issues in our area, now what?

  • ecstaticelastic ecstatic elastic (@ecstaticelastic) reported

    @virginmedia Hi, my broadband's been down twice this week, I'm trying to work from home, no forewarning of planned works or outage, what do I need to do to seek compensation for my lack of service?

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