Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

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Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Chelsea Marie MUA (@Chel_Marie_MUA) reported 8 minutes ago

  @virginmedia Yes both wired and wireless. Goes down nearly every day until I reboot the hub. It’s taking all my security cameras down for whole days as I’m out at work so can’t be home to reboot it.

• Nick Swatton (@nickswatton) reported 8 minutes ago

  @BritishGas has the worst customer service ever (and I have experienced @virginmedia so know all about appalling customer service). Trying to get them to correct an incorrect address is proving impossible

• Chris Wigley (@ChrisWigley14) reported 9 minutes ago

  @virginmedia Yeah, apparently it will be fixed by 4pm and they are aware of some issues

• kester crook (@silvercylon) reported 15 minutes ago

  @virginmedia It says it's down till 4pm with no explanation, not good enough

• Tracey Tilley (@tctilley) reported 15 minutes ago

  @virginmedia Help I have no internet. No light on white box that brings cable in. Where is the technical help number, please?

• hazel (@staithes) reported 16 minutes ago

  @virginmedia Hello, we have no dial tone, not able to make receive calls and cannot get into our account, help please.

• . (@LiamInTheSky) reported 19 minutes ago

  @virginmedia I never got an option to insert a pin?

• Danish Dynamite (@2_dynamite) reported 21 minutes ago

  @virginmedia Broadband has been down in ML2 area since last night. Not happy at all as I missed my football last night.

• Danish Dynamite (@2_dynamite) reported 23 minutes ago

  @virginmedia Status page says broadband is OK, but it's not. Checked all connections and they are all OK. Turned hub 4 of for 10 min and back on and it's still not working.

• Dilip Rupalia (@dilrup1000) reported 23 minutes ago

  @virginmedia I spoke to CS again. 3rd complaint raised now. Does virginmedia not have an overall Remedy admin that can remove the lock on my ticket, or is that the IT team as well?

• Breezy Lovejoy (@hneugh_) reported 26 minutes ago

  @virginmedia I’ve had no internet for over an hour and your online system is telling me there’s no issue. I’ve rebooted 4 times now and nothing has changed

• Desi-Lad (@Desi_Lad79) reported 30 minutes ago

  @virginmedia Why are you sending out the Hub5 without training your Tech. Support staff. 3hrs later and still no throughput. Never had a Sagem product that's ever worked.

• Olly 🇮🇹 (@Ollyy_thfc) reported 31 minutes ago

  @virginmedia nice job on employing jobsworth mongs to fix your wifi, oh wait it’s not even been done and the internet cables been cut in half for nearly a month

• Dilip Rupalia (@dilrup1000) reported 31 minutes ago

  @virginmedia I think you have accidently replied to me with someone elses issue. This has nothing to do with my issue.

• tom ♞ (@lngtnjr) reported 33 minutes ago

  .@virginmedia 2 days in a row doing service in my area from 9:30 - 15:00? I genuinely hope you all ******* die you ugly *****

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