Virgin Media Outage Map
The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Virgin Media users affected:
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 1010 |
| Manchester, England | 491 |
| Birmingham, England | 387 |
| Leeds, England | 173 |
| Glasgow, Scotland | 171 |
| Croydon, England | 166 |
| Hackney, England | 132 |
| Ealing, England | 130 |
| Liverpool, England | 114 |
| Bristol, England | 100 |
| Tower Hamlets, England | 93 |
| Southwark, England | 86 |
| City of Westminster, England | 86 |
| Reading, England | 84 |
| Cardiff, Wales | 84 |
| Islington, England | 78 |
| Enfield Town, England | 68 |
| Bolton, England | 68 |
| Edinburgh, Scotland | 63 |
| Dublin, Leinster | 62 |
| Watford, England | 62 |
| Nottingham, England | 62 |
| Bradford, England | 58 |
| Lewisham, England | 53 |
| Southampton, England | 52 |
| Leyton, England | 49 |
| Slough, England | 49 |
| Newcastle upon Tyne, England | 49 |
| Leicester, England | 46 |
| Kettering, England | 44 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pollyanna Jones
(@SeidrJones) reported
@virginmedia - we have home broadband with WiFi. All devices connected via cables are connecting but mobile phones are not. They can see the network but are not hooking up to it. It's as if WiFi has stopped working. Any fixes you can suggest please? Only started playing up today.
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sam stevens
(@samstevens6268) reported
@virginmedia They couldn't initially find the external cable - the new engineer came and said the last person made a mistake and a new procedure was needed - the guy today said that they both made a mistake, the cables exist but arent putting out any signal - many other tenants have virgin
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Mohsin
(@Amohsin007) reported
@virginmedia No. There is some issue with cabling from your side. I’m out of internet till 18th July. Should of stuck with Sky. Never had this issue. Your colleagues don’t understand English let alone provide customer service. Disgusting. 4 weeks with no internet
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Milo
(@MoreThanAjax) reported
@virginmedia Yes that seems to be the issue we just moved and the house doesn't have one. I work from home so this is a major issue as I need to work. There only seems to be a phone open reach port. I am calling this number now I was on hold previously to a different support line.
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sam stevens
(@samstevens6268) reported
@virginmedia They have already spoken to me and not been helpful at all - what is the best number to cancel my service?
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Lee
(@Lee18076345) reported
@virginmedia The app isn’t the issue - it’s the fact that it doesn’t even support the hub 4 that’s the issue! Why build and supply a hub 4 if you have no support available on the app
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peтer 정호석 вragg
(@Braggovic) reported
@virginmedia I’ve spoken with your “support” about 5 times in the last week and a half alone. And yesterday my wife spoke to someone (who provided the fault no.). Every time we’ve mentioned the upload problem, as that’s the issue. Download is generally ok. Upload is “broken”.
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Akoni
(@Akoni60988970) reported
@virginmedia @virginmedia This is day 4 and still no success by @YodelOnline (the WORST delivery company ever!). I have taken 3 days off work, and now they say delivery tomorrow. Can we please organise another way for me to receive/collect the pack or I could try another provider.
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sam stevens
(@samstevens6268) reported
@virginmedia My whole issue is that 7 July is not an acceptable appointment - why should I wait over 2 weeks from the initial date because Virgin keep making install mistakes?
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iain mcmillan
(@iainmcm1) reported
from
Glenochil Village, Scotland
@virginmedia is there a problem with phone lines as been trying for one & half hoours to get through to speak to a person also if i press 1 it sends me text telling me to go online i want to cancel my contract so need to speak to a person
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HAIGHY🏴🏴
(@Haigh12K) reported
@virginmedia hi .I seem to be getting pixilated picture on certain sd channels. Gold +1 is the worst . I have v6 box.
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(@optimusjrprime) reported
5 days in a row Virgin media wifi has been completely useless, issues always begin at the same time each day how strange. No ETA on fix either horrendous service. Can’t wait to switch to BT, good riddance.
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YouDontNeedToKnow :)
(@TenderCreepy) reported
@virginmedia I can believe this is the 4th time this week broadband goes down intermittently... It is f* annoying, waste of time and money. I am fuming if coming a day after work I gotta rely on my phobe to use its internet to do anything on my computer.
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Richard Suchet
(@RichSuchet) reported
Anybody else in North London having major issues with @virginmedia broadband over the last few days? It’s driving me mad!!
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Tina Brandon
(@TinaJBrandon) reported
@virginmedia It seems to have gone very quiet since you asked me to email my complaint letters to you!!
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