Virgin Media Outage Map
The map below depicts the most recent cities worldwide where Virgin Media users have reported problems and outages. If you are having an issue with Virgin Media, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Virgin Media users affected:
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Manchester, England | 171 |
| Blackburn, England | 175 |
| Pontypool, Wales | 5 |
| Halifax, England | 101 |
| London, England | 996 |
| Southend-on-Sea, England | 34 |
| City of London, England | 46 |
| Redhill, England | 12 |
| Romford, England | 19 |
| Glasgow, Scotland | 296 |
| Cardiff, Wales | 90 |
| Hackney, England | 149 |
| Dublin, Leinster | 64 |
| Poplar, England | 26 |
| Northampton, England | 20 |
| Harringay, England | 16 |
| Croydon, England | 101 |
| Birmingham, England | 227 |
| Barnet, England | 8 |
| Southwark, England | 56 |
| Burntwood, England | 1 |
| Wolverhampton, England | 19 |
| Reading, England | 33 |
| Harlow, England | 14 |
| Barnsley, England | 16 |
| Leeds, England | 49 |
| Portsmouth, England | 43 |
| Ilford, England | 58 |
| Batley, England | 96 |
| Oldbury, England | 57 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Miles (@milesc2003) reported@virginmedia Hi again Virgin, why does it look like my engineer appt has been cancelled? And good to know that there is a wider issue in the area.
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Gaz (@R111_Gaz) reported@palmertrees @Amy_90_x Well, yes, just like people pay for Sky et al. Point is, its normally an extra fee channel, but not this afternoon, any Virgin Media customer can have it.
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Joy Harris (@bengalisgirl) reported@virginmedia Disgusting service down again tonight message on TV screen saying Network Out Of Range !
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Spike Lawson (@SpikeLawson1) reported@virginmedia What is it with the total indifference shown by virgin media? Service is down and we get three different timescales to fix it! They have obviously forgotten that we customers pay for their company
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Rebecca Réva (@AvaniEbony666) reported@virginmedia What about WIFI or does your boss really don't care?? 3 Weeks without proper service complaints many times and nothings been sorted!! If it isn't then I WILL BE LEAVING Without PAYING THE REMAINDER OF CONTRACT (or if I do it'll be £1 with 3rd part debt collection) I ain't happy
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Omur Yeginsu (@futureminds) reported@TezzaBelle88 @virginmedia Hi, I have frequent problems with @virginmedia I am hoping to do same . They are very difficult and outdated with their services .
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Clare Mackenzie (@SillymumClare) reported@markrmifsud @virginmedia Please provide details of the actual issue @virginmedia as it is clearly serious. Estimated fix in my area is now June 1st. That would be 5 days without broadband. Please don't reply from a script. Honesty and accountability are required for disruption on this level. Thank you.
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Ollie McManus (@OliverGMcManus) reportedTook five hours and eight minutes to get @virginmedia to uphold a basic consumer right. Contract successfully cancelled (eventually) but have to raise a separate complaint to get a refund for the seven weeks without internet. An ice cold drink is calling.
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markrmifsud (@markrmifsud) reported@virginmedia Its now showing that it should be fixed at 13:05 today. Fast approaching 2 days of no service
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Shelton (@CBTwizard) reported@OliverGMcManus @virginmedia I was in a pretty similar boat, now they're chasing me for £500 early termination I was fed up with the poor reliability, then lost full connection, lost income (WFH), them pushing the fix dates over a month no service. Left to BRSK, never had an issue, far cheaper, far better.
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Manoj Parmar (@MannyParmar) reported@virginmedia you’ve made no provisions for your vulnerable customers in the LE5 5AA area after a lightning strike took out comms for everyone? Your estimated time to fix has gone from 24 hours to 4th June which is over a week away! How are life line pendants going to work?
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Helen Rimmer @thekindbraveleader.bsky.social (@melon_h) reportedSo @virginmedia is down again, been down since yesterday morning. We know it will last until just before the point they have to pay compensation, they will offer no apology and they give no updates. Looking at switching ASAP
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RPD Pacer (@rpd_pacer) reported@Cloverbeech @virginmedia Just checked. Their top range broadband is as much as my VM bundle. The service we get is really good, it's the absolutely shocking customer service that comes with it 🙄🙄🙄
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Frazzz (@FrazzzYT) reportedLike you cannot make this BS up am sick of how bad @virginmedia are. Clearly your automatic systems are busted. And you're making staff do double work to fix ITS problems
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d_f1888 (@df1888) reported@LutzSchueler @virginmedia We’ve been waiting since January for VM fibre to be installed and the customer service has been shocking. I’ve raised 3 complaints emailed your office and still have not had the service installed. Next stop the communications ombudsman !!
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