Virgin Media Outage Map
The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Virgin Media users affected:

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
London, England | 1230 |
Manchester, England | 417 |
Glasgow, Scotland | 353 |
Birmingham, England | 341 |
Leeds, England | 238 |
Croydon, England | 218 |
Liverpool, England | 146 |
Nottingham, England | 142 |
Dublin, Leinster | 133 |
Ilford, England | 126 |
Ealing, England | 110 |
Bristol, England | 100 |
Tower Hamlets, England | 95 |
Edinburgh, Scotland | 87 |
Hackney, England | 85 |
Reading, England | 85 |
Southwark, England | 81 |
Islington, England | 78 |
Swansea, Wales | 78 |
Watford, England | 75 |
Halifax, England | 71 |
Bradford, England | 70 |
Leicester, England | 70 |
Cardiff, Wales | 68 |
City of Westminster, England | 66 |
Newcastle upon Tyne, England | 65 |
Sheffield, England | 64 |
Blackburn, England | 62 |
Plymouth, England | 62 |
Enfield Town, England | 59 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fi Douglas (@fidouglas) reported
@virgin @virginmedia The green cabinet at the foot of my driveway is buzzing so loudly it can be clearly heard 50 feet away. Your customer service have confirmed it is one of your cabinets. I consider this a safety issue but it cannot be seen by a technician until 48 hours.
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David Tipping (@d_tipping) reported
@virginmedia The company have completely broken the contract,and i am within my rights to move with no charges
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leah (@leahhulsexo) reported
@virginmedia can you tell me how there’s never a manager available when it comes to you owing me nearly £300? Bet they are all available when you want paying…
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Jon Curnew (@muddyboots73) reported
@virginmedia I'm not registered on virgin media, just virgin mobile, I did speak to a colleague this morning, this rectified the issue temporarily, the phone can now occasionally call out.
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Chris Jones (@CJAFCB) reported
@virginmedia Is anyone else having issues with constant picture breakup in the BH14 area yet service status says no issues ? Is this a local issue or more widely ? Been like this since 4th November. Please investigate Virgin.
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Les Crisp (@crisp_les) reported
@SeanLaPrawn @virginmedia Same here. Promises promises followed by nothing. Having to call back many times, go through the whole story again each time. They are absolutely pathetic at customer care.
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Marilyn (@womaninblue1050) reported
@virginmedia My Amazon app on Virgin not working. It’s just a black screen. All other apps are fine.
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David Tipping (@d_tipping) reported
What a cowboy outfit Virgin media are,stopped my Internet without warning because of a mixup asked to be reconnected hadn't happened, are their customer services hung up on me after passing me from piller to post
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Les Crisp (@crisp_les) reported
@virginmedia @SeanLaPrawn Not interested in following up my problem @virginmedia ???
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yas ➐ (@superstaryas7) reported
@virginmedia I'm an experienced gamer & let me assure u, that this is not an issue on my end. Wired, 350mb down & 35mb up is my package btw. This is an issue on your end. No more insulting Qtions now please.
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Jonathan Joseph (@GuruJon18) reported
@AmazonHelp They hung up a few times once we got through a few resets. They offered to send new devices except I have another new Flex and finally they told me my broadband service providers router caused the problem and it affects everyone on Virgin Media. I called BS to that
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sarah w (@future_footseps) reported
@virginmedia I have been trying to get a replacement coax cable for more than a month. Operators are unhelpful and make promises that are never met. Last time was told it would be delivered. Nothing has come. Please advise how to get this basic requirement.
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IDIC (@CharlieIDIC) reported from Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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IDIC (@CharlieIDIC) reported from Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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dishoneste (@dishoneste) reported
@virginmedia We've done all that multiple times before,if you look at my previous tweets from prior months,you will see its not a new thing,it was still going on last night,continuously had the wifi problem gaming all night,could barely even play a game and I've only got 3 devices connected