Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1809
Manchester, England 773
Birmingham, England 519
Leeds, England 371
Croydon, England 322
Glasgow, Scotland 276
Ealing, England 217
Hackney, England 194
Liverpool, England 183
Tower Hamlets, England 169
Dublin, Leinster 159
Islington, England 154
Reading, England 142
Nottingham, England 131
Enfield Town, England 129
Edinburgh, Scotland 120
Newcastle upon Tyne, England 112
City of Westminster, England 108
Watford, England 104
Southwark, England 101
Bermondsey, England 98
Bushey, England 95
Leyton, England 90
Middlesbrough, England 89
Southampton, England 86
Bradford, England 84
Dagenham, England 79
Bristol, England 78
Lewisham, England 75
Harringay, England 74

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • anthonyhimages Anthony | Photographer (@anthonyhimages) reported

    @virginmedia The website is down - tried to login with chrome, edge and on a desktop, laptop and iphone.

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia Slow speeds drops out all the time doesn’t cover my house. What I need is my complaint to be felt with

  • Kujinu ☯︎︎ Kujin ༒☽ (@Kujinu) reported

    Why tf does my internet keep going dead? I pay way to much for this **** to keep happening :/ fix it @virginmedia

  • WathenActor Kevin Wathen (@WathenActor) reported

    @virginmedia I have rebooted, checked connections, followed all of your menial advice to fix a service beyond my control. Apparently nothing wrong in my area. but when I connect to speedtest. the closest hub is Hendon. I live in SE London. Can you explain this? its all lipservice isn't it.

  • chloekatsu chloe (@chloekatsu) reported

    @virginmedia I have yeah, it’s JD0002251297141368. It says it’s getting delivered today but it’s been saying this the last 2 days so there must be an issue?

  • npick69 Neil Pickersgill (@npick69) reported

    @virginmedia If you can do that then yes please how about 11.30 ? Web chat or phone call to suit you. It really is ludicrous so far and totally stressing me out at a time when I can’t handle any more problems thx

  • andyrabble Andy Rabble (@andyrabble) reported

    @darrellcurrietv @virginmedia whats the script with Scottish Football Extra on BT Sport? Its never on Virgin's TV guide which means you can't record it or set a series link to record it, I finish work at 7pm and can't get to see it cause of this issue 😔 also not on demand either

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia I have a complaint with yourselves you called me on Sunday and it was escalated I was promised a call back and never got one. I’m now being told I just have to wait. But how long for?

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia Your terrible service the fact it’s not worked properly the only thing you offer is for me to spend more money

  • pinknfluffy0 ..... (@pinknfluffy0) reported

    @virginmedia The fiber optic is terrible. I got all call back and the complaint was escalated and I was promised another call in 24 hours that I never got.

  • palmertrees Roger. (@palmertrees) reported

    @virginmedia First the internet goes down and no one can come out till 4 weeks later and now the phone line doesn't work anymore!

  • BarbuRenos Barbu Aurelian Renos (@BarbuRenos) reported

    @virginmedia @iJetGemini The Virgin Broadband on DE21 Derby Spondon it's not working about 11 hours , 192.168.0.1 not responding i tried restart , reboot ....... , login on my Acc * Oops, looks like something's gone wrong on our side. Please try again Try again * .... WTΦ !?

  • inkyvoxel inkyvoxel (@inkyvoxel) reported

    @troyhunt Virgin Media (ISP) in the UK are the worst: 💩 Length must be between 8-10 characters 💩 Must start with a letter 💩 Must contain a number 💩 Must not contain any spaces or any characters that aren't numbers or letters. They also send plaintext passwords in the post.

  • liamdaly Liam Daly (@liamdaly) reported

    @virginmedia updated my email address, the confirm change link didn't work. Now I am stuck in a loop "Oops, looks like something's gone wrong on our side. Please try again" and cannot sign in.. disaster.

  • iJetGemini iJetGemini 🎮 (@iJetGemini) reported

    @virginmedia my Internet is down once againnnnnn. Like, could you not please?

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