Virgin Media

Virgin Media Outage Map

The following outage map shows the most recent areas in the United Kingdom where Virgin Media users have reported their issues and outages. If you are having an issue with Virgin Media and your location is not listed, make sure to submit a report below.



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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • A S H B R O U G H 1Ⓥ (@ashbrough1) reported

    @virginmedia broadband continually dropping out (one week old router) website support failed and full of errors and app not working or accessible. Please contact me this is shocking. #virginmedia

  • Herbie17886 (@Herbie17886) reported

    @virginmedia Just to update, its now 13 hours and still no Internet. To make it worse no communication either. Shambles of a company. When the Internet works its great, just top much down time and crashes fr ne. Enough is enough

  • Dazza (@DazzaYT) reported

    @sophiesnazz Sophie mines literally the same, Derbyshire is literally so bad for internet, I don’t understand why we can’t get Virgin media either

  • Simon (@Mk3laserboy) reported

    @virginmedia That's not the point, happened again this evening....virtually a week now..Internet went down too for a short time...the router and digibox both switched themselves off ????

  • Yeshua (@YeshuaFoxtrot) reported

    ffs @virginmedia sort your service out broadband off for a hour, TV and channels on and off for past hour, the ashes are on and you decide to do whatever your doing to your services without informing anyone. Shocking. Happening every few days lately

  • Yeshua (@YeshuaFoxtrot) reported

    worst thing about @virginmedia is since they merged with O2 my Internet has been down most days and when its down my O2 signal cant even get 4G. Suggestions on who's best to change to would be appreciated sick of virgin customer service is appalling too

  • HK👑 (@Fodenszns) reported

    Oh **** off virgin media I got to watch for like 2 ******* minutes until it goes down again

  • Herbie17886 (@Herbie17886) reported

    What time is rivals cut off? Looks like an all nighter for me. Need 2 more wins but @virginmedia Internet been down since 2pm costing me valuable working time and now leisure time too but no communication whatsoever from them. Time to change provider I think due to poor service.

  • Chivonne McColl (@BonnieBabyVamp) reported

    So apparently @goldchannel HD decides not to work, but every other channel including the +1 channel is fine. #WTF #confused #virginmedia

  • #SarrACL (@ftblroon_) reported

    I've never seen a shitter broadband service than Virgin Media

  • Franco (@blazinghot6) reported

    @virginmedia But we did not want an upgrade or a new phone, but just a Rooter replacement which was the root of the problem. We had a Rooter replacement once before and it was replaced free of charge.

  • KOLETTE (@KoletteOfficial) reported

    @SenatorKeogan We are grateful to have you fighting the good fight for the truth ! The government are criminals now at this stage passing the extension of the Emergency Act! The everyday joe soap doesn't know a thing about this because they listen to MSM lies I.e. RTE NEWSTALK VIRGINMEDIA 😡

  • Ian Jeffray (@ianjeffray) reported

    Yay. @virginmedia outage. Was warned it would be tomorrow, but oh goody it’s already been cut off. Marvellous. 😡

  • SW (@stewart_waddell) reported

    @virginmedia So basically back where I started hours of waiting - wish I had never transferred to you guys the service isn’t great

  • Vic ⬛🟧 (@VicCarroll73) reported

    @virginmedia It's a problem in the area we was told our Internet would be back on 4pm Tuesday then 4pm Wednesday now 11 am Thursday without any explanation of why.


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