Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1399
Manchester, England 410
Birmingham, England 399
Leeds, England 271
Croydon, England 263
Glasgow, Scotland 220
Ealing, England 156
Dublin, Leinster 149
Tower Hamlets, England 144
Hackney, England 136
Enfield Town, England 105
Ilford, England 104
Bristol, England 101
Islington, England 97
Watford, England 95
Reading, England 92
Nottingham, England 91
Bermondsey, England 87
Liverpool, England 86
Southwark, England 85
Bushey, England 82
Acton, England 78
City of Westminster, England 73
Cardiff, Wales 69
Leicester, England 61
Newcastle upon Tyne, England 60
Camden Town, England 60
Leyton, England 59
Lewisham, England 59
Radlett, England 56

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Cra2yf00l cra2yf00l (@Cra2yf00l) reported

    @virginmedia absolute joke at virgin media, housebound 75 year old man relying on the internet for communication with the out side world emergency call out 6 days

  • EE79942467 E (@EE79942467) reported

    @virginmedia been having an issue with internet just cutting off like every 10 minutes, what is going on?

  • KTMGav Gavin Pickup 💙💛 (@KTMGav) reported

    @virginmedia I’ll give it a go when I’m back home, but tbh I’ve had enough, constantly dropping signal pretty much every day now. I’m paying for a premium service and getting string and cans instead. It’s absolutely appalling!

  • DrSelenaS Selena Singh (@DrSelenaS) reported

    @virginmedia Nothing showing in app or website and all neighbours seem to be back online. There is nothing wrong with the equipment; the outage was due to the works and it seems like they’ve not connected it back afterwards

  • butmummylane Maria Lane (@butmummylane) reported

    @virginmedia They didn’t have a big enough thing to blow the fibre through with . They’ve been out before why is this not done .. seriously this has been on going since Sept 9th .you’ve absolutely broken my 83yr old mum .. she’s so so upset . She sent her pension on a new tv for this in sept

  • justmanda9 cornishbird (@justmanda9) reported

    @virginmedia you are useless, your internet service is rubbish.

  • EggsyGLC John (Eggsy) (@EggsyGLC) reported

    @virginmedia I've been told the Omnibox needs a cable which should have been there from the off. After countless calls I was promised this would be fixed by Tuesday 22nd. This did not happen. I'm stuck without WiFi and so far virgin cust service has been a massive disappointment.

  • yculj Lucy Hudson (@yculj) reported

    @azd_lowry @virginmedia Please help us get this resolved, we both need the internet to do our jobs. Yesterday was marked because we both needed to help people in our roles and couldn't because the files we needed were too big for 4G speeds. This isn't good enough.

  • Jb88Wales Jason Badham (@Jb88Wales) reported

    @virginmedia Pretty poor. Was told would be getting engineer visit for 8-12 today but could not say why nobody showed yesterday and would now be a priority. Haven't had text confirmation or anything for today's appointment. Day 3 of no services

  • Mo_Vanssien Mo Vanssien (@Mo_Vanssien) reported

    @virginmedia WHAT is going on, this is disgusting, no internet or TV for 1 week, being told have to wait another week, staff are rude, no managers,being left on hold for 10 mins, not helping with the problem, not calling back, WTF has happened to you ? DISGUSTING behaviour,

  • AndyM85724805 Andy M (@AndyM85724805) reported

    @virginmedia I have been a customer for years. Really concerned about what has become dreadful customer service. Staff just use a script!Anymore issues and I will be leaving and moving to sky. If you need to speak to someone Virgin are not good at that!

  • Kshady92 Eminem's alter ego 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Kshady92) reported

    @virginmedia Yeah had to raise a complaint for the second time in a week as you keep lying to me your breaching your contract if you dont contact me today i shall be cancelling my direct debit and taking this further

  • Whistledowner Whistledown 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇪🇺 (@Whistledowner) reported

    @virginmedia We are sad you have decided to terminate our contract in February after 20+ years, but we respect your decision. As an act of good faith, can you recommend a reliable and loyal Internet provider?

  • DrSelenaS Selena Singh (@DrSelenaS) reported

    @virginmedia Tried that several times. Nothing, I’m telling you they’ve not connected it back properly after the works. Apparently it’s a week for a technician appt, so 7 days of no service from a problem you created, how is that acceptable?

  • sshvzf shuz🧘🏽‍♀️ (@sshvzf) reported

    **** VIRGIN MEDIA WHY AM I PAYING FOR WIFI THAT DOESNT WORK?????

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