Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

Virgin Media users affected:

Report a Problem

Check Current Status

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Anthony | Photographer (@anthonyhimages) reported 5 minutes ago

  @virginmedia The website is down - tried to login with chrome, edge and on a desktop, laptop and iphone.

• ..... (@pinknfluffy0) reported 10 minutes ago

  @virginmedia Slow speeds drops out all the time doesn’t cover my house. What I need is my complaint to be felt with

• ☯︎︎ Kujin ༒☽ (@Kujinu) reported 10 minutes ago

  Why tf does my internet keep going dead? I pay way to much for this **** to keep happening :/ fix it @virginmedia

• Kevin Wathen (@WathenActor) reported 11 minutes ago

  @virginmedia I have rebooted, checked connections, followed all of your menial advice to fix a service beyond my control. Apparently nothing wrong in my area. but when I connect to speedtest. the closest hub is Hendon. I live in SE London. Can you explain this? its all lipservice isn't it.

• chloe (@chloekatsu) reported 13 minutes ago

  @virginmedia I have yeah, it’s JD0002251297141368. It says it’s getting delivered today but it’s been saying this the last 2 days so there must be an issue?

• Neil Pickersgill (@npick69) reported 14 minutes ago

  @virginmedia If you can do that then yes please how about 11.30 ? Web chat or phone call to suit you. It really is ludicrous so far and totally stressing me out at a time when I can’t handle any more problems thx

• Andy Rabble (@andyrabble) reported 15 minutes ago

  @darrellcurrietv @virginmedia whats the script with Scottish Football Extra on BT Sport? Its never on Virgin's TV guide which means you can't record it or set a series link to record it, I finish work at 7pm and can't get to see it cause of this issue 😔 also not on demand either

• ..... (@pinknfluffy0) reported 16 minutes ago

  @virginmedia I have a complaint with yourselves you called me on Sunday and it was escalated I was promised a call back and never got one. I’m now being told I just have to wait. But how long for?

• ..... (@pinknfluffy0) reported 18 minutes ago

  @virginmedia Your terrible service the fact it’s not worked properly the only thing you offer is for me to spend more money

• ..... (@pinknfluffy0) reported 20 minutes ago

  @virginmedia The fiber optic is terrible. I got all call back and the complaint was escalated and I was promised another call in 24 hours that I never got.

• Roger. (@palmertrees) reported 22 minutes ago

  @virginmedia First the internet goes down and no one can come out till 4 weeks later and now the phone line doesn't work anymore!

• Barbu Aurelian Renos (@BarbuRenos) reported 25 minutes ago

  @virginmedia @iJetGemini The Virgin Broadband on DE21 Derby Spondon it's not working about 11 hours , 192.168.0.1 not responding i tried restart , reboot ....... , login on my Acc * Oops, looks like something's gone wrong on our side. Please try again Try again * .... WTΦ !?

• inkyvoxel (@inkyvoxel) reported 27 minutes ago

  @troyhunt Virgin Media (ISP) in the UK are the worst: 💩 Length must be between 8-10 characters 💩 Must start with a letter 💩 Must contain a number 💩 Must not contain any spaces or any characters that aren't numbers or letters. They also send plaintext passwords in the post.

• Liam Daly (@liamdaly) reported 28 minutes ago

  @virginmedia updated my email address, the confirm change link didn't work. Now I am stuck in a loop "Oops, looks like something's gone wrong on our side. Please try again" and cannot sign in.. disaster.

• iJetGemini 🎮 (@iJetGemini) reported 28 minutes ago

  @virginmedia my Internet is down once againnnnnn. Like, could you not please?

Check Current Status