Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1208
Manchester, England 464
Birmingham, England 416
Leeds, England 255
Croydon, England 223
Glasgow, Scotland 181
Ealing, England 143
Hackney, England 128
Liverpool, England 115
Tower Hamlets, England 112
Islington, England 104
Bermondsey, England 96
Dublin, Leinster 95
Nottingham, England 94
Newcastle upon Tyne, England 88
Southwark, England 87
Bristol, England 85
Enfield Town, England 83
Bushey, England 81
Cardiff, Wales 79
Ilford, England 76
Edinburgh, Scotland 72
City of Westminster, England 69
Harringay, England 69
Watford, England 68
Bradford, England 65
Reading, England 64
Lewisham, England 62
Leyton, England 62
Slough, England 59

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulaMu24581389 Paula Murphy (@PaulaMu24581389) reported

    @virginmedia I’ve sent the email 2 days ago and no response. Still on messenger. It’s been a week now. Horrendous customer service

  • bubbleluver6 natasha brown (@bubbleluver6) reported

    @O2 hi I’ve moved to o2 as I’m a virgin media customer but when I try to login on my o2 it says my account is not activated can you help please?

  • DanielB98429469 Daniel Barnabas (@DanielB98429469) reported

    Virgin media sucks. Keeps disconnecting every 2 minutes. Takes 30 minutes to connect CustomerCare. They ask us to restart 2000 times. They perform a reset and works for 2 minutes. Then disconnects. 3rd call. 90 long minutes wasted @virginmedia

  • Louhawke1994 Lou Hawke ✌ (@Louhawke1994) reported

    Getting sick and tired of @virginmedia now. Paying £110 month for nothing. No Internet for 3 days and can't get through to customer service. I truly give up with this company now. Sky, here I come.

  • emmahewitt25 Emma Hewitt (@emmahewitt25) reported

    @virginmedia Nope still same! No one’s even said what the issue is my friend is on same road and his is working fine

  • hecky128 it's me (@hecky128) reported

    @SkyMediaUK. Hi. Can anyone help? Since switching from Virgin Media to Sky have been unable to access emails

  • cindere56884108 cinderella (@cindere56884108) reported

    @virginmedia Refusal by May EZ60169 to put me through to Loyalty dept! Already been put on hold 18m, total of 3 calls, an hour - no help!

  • brumcyclist birminghamcyclist (@brumcyclist) reported

    @virginmedia hi, I've been waiting 3 weeks for my old landline number to be enabled. Can you help get this done?

  • Mullen3219 Martin Mullen (@Mullen3219) reported

    @virginmedia is there someone that can explain that after paying the majority of my 87 pound bill on mon trying to paying the other 20 yesterday but unable to on the website I am now expected to pay over 120. It’s not happening. Customer service is a joke and I’m not phoning

  • hecky128 it's me (@hecky128) reported

    @virginmedia @manjinderheer1 Hi virgin media. Can you help, after leaving we are unable to access our emails, how can we retrieve them please?

  • DavidRo27978421 Sir David (@DavidRo27978421) reported

    @Jo521969 Everybody should cancel their @skytv and their @virginmedia tv package immediately! And anyone still paying a tv licence should also stop paying that immediately. Watch a bit of Netflix and wean yourselves off tv for good. We have to all stand together. hit them where it hurts!

  • UsmanKayaniPhD 𝕯𝖗. Usman Kayani عثمان كياني (@UsmanKayaniPhD) reported

    @virginmedia It's disappointing that you haven't replied back to me yet. What is the best way to make a complaint and cancel the contract in mass for several households?

  • PoizonVengeance Lucy Bingham (@PoizonVengeance) reported

    @virginmedia I need to cancel my subscription rather urgently is there anyone who can get in touch with me

  • thelee_x_w lee williams (@thelee_x_w) reported

    @virginmedia could someone please contact me your app is down, your WiFi is useless, I'd like to discuss termination of my contract with you as you are failing to meet a basic service level, messaging you here as I can't be bothered to try and find your customer service number

  • KeithCP2 Keith Pates (@KeithCP2) reported

    @virginmedia it is not an issue with the phone and has always worked remember this is part of my bill 2 days now not been able to connect on my phone so want compensation for that 23 years a cistomer and seems not interested since kath chat last month it is not often I ask for help

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