Virgin Media

Virgin Media Outage Map

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • chriscogo (@chriscogo1) reported

    @virginmedia please help I am customer who has two accounts (one for my parents and one for my house). I have a problem with my house account but can’t log in as it has the same email for both. And I have tried calling your team for a week with no joy and the website has problems

  • Poppy Hammond (@poppyhammond21) reported

    @virginmedia why am I having trouble with your wifi?

  • Shamblonesome (@ShamblesAndFuss) reported

    @kizletwiggle @virginmedia Some chancer with a VM-looking profile persuaded me to part with my card details, like an idiot. Not the end of the world: bank has blocked card and payments. Does leave me a bit stuck for right now though! Ah well - that’ll learn me.

  • Huzaifa Patel (@HuzzyBoiiLive) reported

    @virginmedia I get disconnected mid University lecture, friend gets disconnected mid Interview and another gets disconnected during work. Fix your overly priced wifi...

  • electrikmanning (@electrikmanning) reported

    @virginmedia DAY 9 of trying to get through to you so that you can fix my problem! I'll be cancelling my direct debit by day 10. Would I be having the same poor levels of customer service if I was with @skytv or @BTGroup? #StayConnected the irony!

  • Mohsin (@NemoStar89) reported

    @virginmedia having issues with the phone line, on screen says “check phone line” The cables are fine + broadband is working so dont know whats the issue I checked service status in my area and says no issues

  • Adam Day 😷 (@AdamSci12) reported

    @virginmedia ... And it's down again.

  • Shamblonesome (@ShamblesAndFuss) reported

    @kizletwiggle @virginmedia ****! Scammy scammy scam scam

  • Dunnstopher (@dunnstopher) reported

    @nathanrob__ @virginmedia I went on a run of having the exact same issue. Upload would just disappear for a couple days and then come back as if nothing had happened.

  • Mariella Johnson (@MariellaJ1) reported

    @virginmedia is there an outage in NE2 please ... and before you ask the service page on yr website is not working #oops

  • Luke Pollard (@Luke_Pollard) reported

    @virginmedia Still shocking what’s the best way to contact you about poor broadband speeds

  • Baby Bank Scotland (@jillianthomps0n) reported

    @virginmedia what's the network issue in Motherwell please? Full week now with intermittent service and all your advisors say is the engineers are working on it?

  • Tek Ang (@1ncu8us) reported

    @virginmedia Hi I need to cancel my VM contract (unfortunately!) as I'm moving house and there's no VM service on the side of the road I'm moving to. Tried canceling via phone but the option for that is not available right now.

  • Carl Smith (@CarlSmi24296446) reported

    @virginmedia It says no known broadband issues only TV but my issue is slow and intermittent broadband

  • David Dyer (@davidmarkdyer) reported

    @virginmedia regarding my mother’s phone bill - she has Alzheimer’s - apparently she has been ringing the speaking clock and Virgin have no way of call barring the number, a common problem it would appear - are Virgin happy to profiteer from this dreadful illness?@achrisevans

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