Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• saza (@sazacat) reported 5 minutes ago

  So #virginmedia broadband is down again in our road...which means I'll have now pay 30£ and get #Giffgaff on my router again!

• Lin_The_Gin (@LinTheGin1) reported 12 minutes ago

  @virginmedia White light as if connected, but I cannot even set it up manually. Have done all the usual reboot/connection checks. I scan via wifi and its not transmitting. Getting this all too often now. £55 a month for sub standard service!

• Booendyah (@thewildpaw) reported 17 minutes ago

  @GarySmithJnr @skytv @virginmedia I told sky I wanted to cancel, refused all their offers, gave my 30 days. Couple of weeks later they started calling back and I got £52 for everything expect movies and kids Inc multi room and HD etc

• 🇬🇩 Elle-Ay 💕 (@Ms_Cherry_B) reported 19 minutes ago

  There are plenty of companies and organisations that I cannot stand; but it’s safe to say they the buffoons I HATE with the most venom, is @hackneycouncil! They are, without a doubt, shockingly **** at everything!!!!! THE WORST; and I’ve dealt with Virgin media internet

• Jon Adams (@JonAdam45139571) reported 20 minutes ago

  @virginmedia No - no problem reported at all with our handset. No repairs done. Other local users are reporting they have lost caller ID as well in the area. When I called your customer support they said it was still activated?

• Lady Emma Howard (@emma_lou1202) reported 22 minutes ago

  @virginmedia Can you please provide your complaints department details? I have requested this on the phone and tried to raise a complaint online but nothing is working. It's impossible. I am disgusted at this whole mess

• john morse (@jmorse80) reported 27 minutes ago

  @virginmedia assuming they answer the phone, already penning a complaint to the FOS

• Alison Conaghan 💙 🇪🇺 🕷️ (@aconaghan) reported 28 minutes ago

  @virginmedia can you explain why my email is still receiving mails more than 8 months after I closed my account with you. I left you because my email was hacked and you refused to help. So angry that it is still not secure. I guess a case with the ombudsman didn't make you act

• Wayne (@WDC1969) reported 32 minutes ago

  @virginmedia is there anyone in this company who could please help me sort an issue. I have tried customer services but your overseas CS team couldnt understand me nor I them?

• Lin_The_Gin (@LinTheGin1) reported 32 minutes ago

  @virginmedia Nope! Nothing,still cannot see the network on my devices. Reboot and it dowsnt even go thru any connection, the power light just comes straight on. No red lights showing it is resetting/disconnected.

• graham who (@soylentgraham) reported 34 minutes ago

  @virginmedia My post code is listed as no service, but an engineer installing a few doors up says its available. Someone on whatsapp says "its been taken over" by "national builders", but i dont know who that is, and said to call your sales line

• Lin_The_Gin (@LinTheGin1) reported 35 minutes ago

  @virginmedia All it states is that it was due to finish at 3pm, yet my hub os not connecting via wifi or ethernet to any devices. The hub is less than 12 mo ths old. Constant issues,will be cancelling my Virgin account first thing tomorrow!

• Becci Wells (@beccieee77) reported 37 minutes ago

  @virginmedia Don't worry ... Virgin What's app are sorting the issue.... good luck to any virgin media customers who have the same issue.....

• Sevultura (@sevultura) reported 39 minutes ago

  @virginmedia Just been told that internet outage that has been going since 22 Feb won’t be fixed until 9 March. How is this at all acceptable? Yet my account page tells me I’m now able to get speeds of 100mbps. Try 0 and having to rely on my non Virgin mobile data for internet

• Robin Smeardon (@SmeardonR) reported 39 minutes ago

  @virginmedia Yep several times. Been on the phone to tech support who said was using too much data. Told to call back when the signal went. It went during the last call and no help offered. Told to use think broadband but no one wants the data. Engineer visited once since install. Not fixed.

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