Virgin Media Outage Map
The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Virgin Media users affected:
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Check Current StatusMost Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
London, England | 1809 |
Manchester, England | 773 |
Birmingham, England | 519 |
Leeds, England | 371 |
Croydon, England | 322 |
Glasgow, Scotland | 276 |
Ealing, England | 217 |
Hackney, England | 194 |
Liverpool, England | 183 |
Tower Hamlets, England | 169 |
Dublin, Leinster | 159 |
Islington, England | 154 |
Reading, England | 142 |
Nottingham, England | 131 |
Enfield Town, England | 129 |
Edinburgh, Scotland | 120 |
Newcastle upon Tyne, England | 112 |
City of Westminster, England | 108 |
Watford, England | 104 |
Southwark, England | 101 |
Bermondsey, England | 98 |
Bushey, England | 95 |
Leyton, England | 90 |
Middlesbrough, England | 89 |
Southampton, England | 86 |
Bradford, England | 84 |
Dagenham, England | 79 |
Bristol, England | 78 |
Lewisham, England | 75 |
Harringay, England | 74 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony | Photographer
(@anthonyhimages) reported
@virginmedia The website is down - tried to login with chrome, edge and on a desktop, laptop and iphone.
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.....
(@pinknfluffy0) reported
@virginmedia Slow speeds drops out all the time doesn’t cover my house. What I need is my complaint to be felt with
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☯︎︎ Kujin ༒☽
(@Kujinu) reported
Why tf does my internet keep going dead? I pay way to much for this **** to keep happening :/ fix it @virginmedia
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Kevin Wathen
(@WathenActor) reported
@virginmedia I have rebooted, checked connections, followed all of your menial advice to fix a service beyond my control. Apparently nothing wrong in my area. but when I connect to speedtest. the closest hub is Hendon. I live in SE London. Can you explain this? its all lipservice isn't it.
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chloe
(@chloekatsu) reported
@virginmedia I have yeah, it’s JD0002251297141368. It says it’s getting delivered today but it’s been saying this the last 2 days so there must be an issue?
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Neil Pickersgill
(@npick69) reported
@virginmedia If you can do that then yes please how about 11.30 ? Web chat or phone call to suit you. It really is ludicrous so far and totally stressing me out at a time when I can’t handle any more problems thx
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Andy Rabble
(@andyrabble) reported
@darrellcurrietv @virginmedia whats the script with Scottish Football Extra on BT Sport? Its never on Virgin's TV guide which means you can't record it or set a series link to record it, I finish work at 7pm and can't get to see it cause of this issue 😔 also not on demand either
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.....
(@pinknfluffy0) reported
@virginmedia I have a complaint with yourselves you called me on Sunday and it was escalated I was promised a call back and never got one. I’m now being told I just have to wait. But how long for?
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.....
(@pinknfluffy0) reported
@virginmedia Your terrible service the fact it’s not worked properly the only thing you offer is for me to spend more money
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.....
(@pinknfluffy0) reported
@virginmedia The fiber optic is terrible. I got all call back and the complaint was escalated and I was promised another call in 24 hours that I never got.
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Roger.
(@palmertrees) reported
@virginmedia First the internet goes down and no one can come out till 4 weeks later and now the phone line doesn't work anymore!
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Barbu Aurelian Renos
(@BarbuRenos) reported
@virginmedia @iJetGemini The Virgin Broadband on DE21 Derby Spondon it's not working about 11 hours , 192.168.0.1 not responding i tried restart , reboot ....... , login on my Acc * Oops, looks like something's gone wrong on our side. Please try again Try again * .... WTΦ !?
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inkyvoxel
(@inkyvoxel) reported
@troyhunt Virgin Media (ISP) in the UK are the worst: 💩 Length must be between 8-10 characters 💩 Must start with a letter 💩 Must contain a number 💩 Must not contain any spaces or any characters that aren't numbers or letters. They also send plaintext passwords in the post.
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Liam Daly
(@liamdaly) reported
@virginmedia updated my email address, the confirm change link didn't work. Now I am stuck in a loop "Oops, looks like something's gone wrong on our side. Please try again" and cannot sign in.. disaster.
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iJetGemini 🎮
(@iJetGemini) reported
@virginmedia my Internet is down once againnnnnn. Like, could you not please?