Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1029
Manchester, England 455
Birmingham, England 392
Croydon, England 209
Leeds, England 205
Glasgow, Scotland 180
Ealing, England 140
Hackney, England 121
Bristol, England 121
Liverpool, England 100
Cardiff, Wales 92
Tower Hamlets, England 91
Edinburgh, Scotland 86
Reading, England 84
City of Westminster, England 82
Nottingham, England 74
Enfield Town, England 67
Southwark, England 67
Acton, England 66
Southampton, England 64
Dublin, Leinster 62
Lewisham, England 60
Islington, England 60
Bradford, England 55
Bermondsey, England 52
Wembley, England 52
Watford, England 49
Kettering, England 48
Leyton, England 45
Sheffield, England 45

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NickTurner13 Nick Turner (@NickTurner13) reported

    @virginmedia Hi, I ordered a quickstart package that was supposed to arrive on Apr 20th but there's still no sign of it. I received a box with 2 new remote controls in it but that is all. Can you help?

  • PropInnovGroup Teresa (@PropInnovGroup) reported

    Just how difficult can you make it @virginmedia for a customer to cancel an engineer appointment? Website/ texts lead me around in circles. Frustrating!!!

  • vbcatlady Venetia B (@vbcatlady) reported

    @virginmedia are there issues currently? My Internet has gone down 3x in the last 20 mons!

  • ThomasSturgess1 Thomas Sturgess (@ThomasSturgess1) reported

    @virginmedia I have done the trouble shooting tests and disconnected and reconnected the hub as required. It now says I need to book an engineer to come out but when I click on that is taking me back to the start to troubleshoot!

  • LuigiP711 Lewis Payne (@LuigiP711) reported

    @fragestic @ENCHANTRESS3546 @virginmedia Yes I’ve got the same problem too.

  • MelHorrocks19 Melanie Horrocks (@MelHorrocks19) reported

    @virginmedia @MENnewsdesk My laptop was wired into the router btw - so it wasn’t a true wifi issue, it’s a delivery issue

  • AshleyB37231538 Ashley Berry (@AshleyB37231538) reported

    @VirginMediaIE I've just realized, Virgin Media One,Two and Three HD are not free to air TV channels and therfore cannot be broadcast on Saorview. This weakeneds Virgin's reach on the market. RTE HD, BBC HD, ITV HD are all free to air. Virgin media needs to charge us....Poor form

  • KingzzR3tro R3TRO kInGzZ (@KingzzR3tro) reported

    @virginmedia Virgin media community will defo not be able sort this problem out they 100% will not have any answers for what i need.

  • niamhmcalinneyy niamh mcalinney (@niamhmcalinneyy) reported

    @virginmedia i have tried to cancel 3 TIMES TODAY ALONE and you lot are a bunch of ******* idiots, you don’t want to listen nor do youse even want to help it is a actual joke. FIX IT.

  • RezaD43808248 Reza D (@RezaD43808248) reported

    @virginmedia Yes maybe 10 times. Fist time only they said we got an issue in your area and it can take up to two weeks but after that they were trying to get rid of me. Here is most answers I had from them: we will investigate and will call you back or we call u back after investigation

  • TheLifeIShare Our Family Blog (@TheLifeIShare) reported

    @virginmedia What advice? We can’t keep calling action fraud each time, our number is on the tps, we know they are scam calls. You are pushing it back on us, when it’s clearly a problem with your end? How have they got our number if it’s on the tps? 10-25 a day last week? How is that ok?

  • vbcatlady Venetia B (@vbcatlady) reported

    @virginmedia It says no issue

  • RezaD43808248 Reza D (@RezaD43808248) reported

    @virginmedia Or installation team not answering at the moment. I’m thinking to take them to court because Since the day I’m paying for temporary SIM card to use hotspot at home. Are you able to check the problem?

  • ENCHANTRESS3546 Sarah Chamberlain (@ENCHANTRESS3546) reported

    @virginmedia internet down in Thanet, myself and a friend in the area have been booted offline. No forms of reset are getting it back up and your website says there’s no faults within our postcode 😬

  • fragestic Fragestic (@fragestic) reported

    @ENCHANTRESS3546 @virginmedia yep I’ve got this problem as well.

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