Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1628
Manchester, England 510
Birmingham, England 476
Croydon, England 303
Leeds, England 256
Glasgow, Scotland 252
Ealing, England 205
Hackney, England 158
Tower Hamlets, England 154
Ilford, England 147
Islington, England 143
Liverpool, England 124
Reading, England 121
Nottingham, England 114
Southwark, England 113
Enfield Town, England 110
Edinburgh, Scotland 101
Newcastle upon Tyne, England 99
City of Westminster, England 98
Watford, England 97
Bristol, England 94
Bermondsey, England 93
Lewisham, England 89
Leyton, England 87
Dublin, Leinster 86
Cardiff, Wales 82
Harringay, England 80
Slough, England 73
Bradford, England 71
Sheffield, England 69

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Geates Paul Geater (@Geates) reported

    @virginmedia Nothing on page would fix it. Called this morning, your guy ran a diagnostic and said a technician needed to call Monday. This afternoon I turned on to check no other channels had gone and everything was back as normal. Waiting to check next 24 hours but likely to cancel appt

  • soarinwebber kim (@soarinwebber) reported

    @virginmedia wifi bad

  • MojoDeadman MojoDeadman (@MojoDeadman) reported

    @virginmedia why am I getting intermittent broadband service AGAIN? Once again you are preventing me from working. I don't get paid then you won't be getting paid. Sort it out otherwise you won't be getting any more money out of me.

  • norton_cettina Cettina norton (@norton_cettina) reported

    @virginmedia Clearly the number is still active who i wouldnt have spoken to virgin customer care staff on that number. If it was ceased why do you still have it connected to your centres. Ceased means no longer existing so i shouldn't have even been able to dial it.

  • HannaHealy Hannah Healy (@HannaHealy) reported

    It is impossible to get any support from @virginmedia, 3 support platforms and can't get an answer on any of them.

  • MMSSPP9 . (@MMSSPP9) reported

    @virginmedia @Nasrin163 The strength is extremely poor.Out of data now so forgodsake fix it

  • thisissean Sean Gardner (@thisissean) reported

    @virginmedia No problem, yes tried that. No vpn or antivirus running. Was previously working, nothing has changed this end. Sometimes it loads with intermittent glitches and then error message appears. Not sure if our V6 box is the issue.

  • Lulabeth2 Lulabeth (@Lulabeth2) reported

    @virginmedia My TV box isn't connected to virgin Media, I cannot use the TV guide, help section, half the channels don't work

  • KeZr1983 Kezza (@KeZr1983) reported

    @virginmedia iv had nothing but trouble for the past 2 days with connection. No way of getting through to anyone to talk about the issues!!

  • norton_cettina Cettina norton (@norton_cettina) reported

    @virginmedia Or at least you should have an automated message saying this number doesn't exist. Unless your crediting the money to my account then no no help has been provided.

  • Kyla4u Kyla4u (@Kyla4u) reported

    @virginmedia No internet, no phone all day. Are there issues in Slough area?

  • sarahthommo Sarah Thompson (@sarahthommo) reported

    @virginmedia Hi. I’ve been waiting nearly 2 weeks for someone to call me back. Was told I would have a call in 48 hours re my TV box not working at all. Raised a complaint but agent refused to give me a ref no. Have done chat, text, calls -cut off each time). What next?

  • Peter171177 Peter Thompson (@Peter171177) reported

    @virginmedia Hi, I apologies for the tone of my last message it was send out of frustration. The issue is now sorted and the channel is now working. Thank you for your assistance today.

  • DareWolfRL DareWolf (@DareWolfRL) reported

    @Virginmedia I eagerly await your response/poor excuse/"solution" instructions meant to distract me that won't work. Whichever you feel like.

  • mathew_rudd Mathew Rudd (@mathew_rudd) reported

    @virginmedia Hello, do you have a number to speak directly to a human I’m having no luck with your automated telephone service and online troubleshooting. My internet has no connectivity and you’ve overcharged me on my bill.

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