Virgin Media Outage Map
The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Virgin Media users affected:

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
London, England | 1579 |
Birmingham, England | 485 |
Manchester, England | 466 |
Leeds, England | 308 |
Croydon, England | 293 |
Glasgow, Scotland | 196 |
Ealing, England | 167 |
Tower Hamlets, England | 162 |
Hackney, England | 154 |
Enfield Town, England | 135 |
Dublin, Leinster | 121 |
Islington, England | 116 |
Bristol, England | 113 |
Reading, England | 111 |
Watford, England | 110 |
Bushey, England | 107 |
Liverpool, England | 106 |
Bermondsey, England | 105 |
Nottingham, England | 92 |
Southwark, England | 89 |
City of Westminster, England | 80 |
Cardiff, Wales | 77 |
Leyton, England | 75 |
Acton, England | 74 |
Newcastle upon Tyne, England | 71 |
Ilford, England | 70 |
Lewisham, England | 70 |
Radlett, England | 69 |
Camden Town, England | 67 |
Harringay, England | 67 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Thomson (@ThomsonEdwint) reported
@virginmedia why have you changed the way I access my account on trying to login into Virgin Media? You are asking for a second e mail address to access! I don’t have one . No other options.
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Craig Mansfield (@CraigMansfield0) reported
@virginmedia no communication on outage in Dumbarton from virgin media directly. Outage since 12pm. What is going on
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Chris Denton (@dishesrdone74) reported
@virginmedia my skysports app is not working. It asks me to sign in then verify my email address then won't let me in? Help please.
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Neil Walley💙🇺🇦 (@aquarius16th) reported
@virginmedia having completed the recent security update, I am unable to login to skysports app via the virginmedia 'button' on my android tablet as the link is not working. Any ideas?
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Linda Lou (@Lindalou0207) reported
@virginmedia sort out your links on the new My Virgin Media and My 02, the verification email takes ages to come through and the passkey link doesn't work, an hour of my time wasted trying to verify my account.
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Amanda Beesley (@Amanda20125308) reported
Worst customer service ever from @O2 Raised a complaint, several weeks later they tried to contact me but I was driving so they closed the complaint!!!! And all of this is due to the incompetence of the staff at the Livingston branch 😡 @virginmedia
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Audere Est Facere (@RobRollin2) reported
@Tramzadol @virginmedia @VodafoneUK Honest i think the constant time changes are pissing me more than the actual outage! Its crazy bad!. Have you done the compo thing online? Make sure you do mate.
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Audere Est Facere (@RobRollin2) reported
@Tramzadol @virginmedia Honest its a joke. Never had a issue with @VodafoneUK , i need to beg forgiveness and go back ASAP!!!!.
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Phil Halshaw (@Phil0266) reported
@virginmedia Hi @virginmedia it is now over 2 days since I have been unable to login in to my virgin media account or access Sky Sports via the Sky Sports App or via internet. When will this be fixed and where is the communication explaining the fault.
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Tim Abell (@tim_abell) reported
@virginmedia how ******** do you speak to a human at virgin media? The phone system is completely impenetrable. #CustomerDisservice
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SAYes Keith (@Keith_965) reported
@virginmedia - email service and login still down since 1100 on 14th. Been on cable here 31 years and more than 10 with Virgin Media - hit a low point. Please resolve.
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James Arnold (@arnie1984) reported
@virginmedia It's a joke though, we pay for a service and it doesn't even run properly. I'd love to say it's only a one off scenario, but it's happened more this year than others. I'd swap provider if I could but Sky in this area just doesn't reach the same level as you when working.
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James Arnold (@arnie1984) reported
@virginmedia a little unhappy that my Virgin Media services have been down from around 0730 this morning and it shows it's not going to be resolved till tomorrow afternoon. My postcode is TW19 7HY. A little unhappy as we've been unable to use services we pay for due to WiFi.
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Adam Damarell (@ExN_SKRT) reported
@virginmedia 4 times in 6 days that both broadband and Tv have been down for extended periods of time. What on earth is going on at Virgin media? Happy to take my £70+ a month, will be claiming compensation.
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Lorna Willins (@LornieWillins) reported
@virginmedia please answer your phone I need help with my virgin media app