Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

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Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Dan Parker (@danparker87) reported 4 minutes ago

  @virginmedia Automated service didn’t help....it says my broadband is fine....it’s not it’s intermittent......just have to wait now till I get to speak to an advisor, which I know they will say.......everything looks fine our end (like it did last time) until you sent an engineer (1/2)

• kwesibeats (@kwesibeats) reported 5 minutes ago

  @virginmedia you are out of order, once again penalising long term customers, and taking advantage of people. Can’t wait to leave your internet service

• sarah louise (@LadySarahGson) reported 7 minutes ago

  @virginmedia Just says theres an iOs issue, which isnt relevant to me

• Jason Sinclair (@jlsinc) reported 13 minutes ago

  @Billy_Bell99 @virginmedia I think it's a local issue here. Service terrible for months but they're impossible to get in contact with and make it hard/expensive to leave.

• X (@X49841880) reported 15 minutes ago

  @virginmedia It’s kind of difficult to raise a complaint to a dial tone. I can only make my complaint heard if your call centre would stop hanging up for any reason they feel like. If they don’t like what they had for lunch they’ll blame the customer and hang up. Atrocious customer service

• Purdy (@PurdyTp) reported 16 minutes ago

  @virginmedia So if I cancel my contract and take out a new deal it would be cheaper ?

• sarah louise (@LadySarahGson) reported 17 minutes ago

  @virginmedia It's on now, but wont be stable drops out constantly. My mum who lives nearby also has unstable internet

• kevin (@kevin99776688) reported 17 minutes ago

  @virginmedia We have rang ... there’s lots of people down this is from last night at 8 o’clock

• Steve McGilvray (@stevemcgilvray) reported 18 minutes ago

  @virginmedia Virgin media must be providing the worst customer service. Put on hold for hours and ask you the same questions but no answers. only communicate by text I need someone to fix my issues but you are put through to call centres who are a waste of time. Virgin Media please sort this.

• Peppziller (@Peppziller) reported 20 minutes ago

  @virginmedia Can you also provide an address where you actually respond to correspondence? Email or post? Otherwise can someone urgently call me today to discuss your disgraceful service and lies? I’ve had shocking service since mid-October. Happy to provide details on DM

• Shahid Iqbal (@ShahidDev) reported 22 minutes ago

  You can tell how classy @virginmedia is when a customer moving abroad is told they will get their account balance paid by cheque weeks after they've left the country. I know they rely on customers to not cash the cheques Sky didn't seem to have an issue paying direct to bank.

• Rebecca jones (@Rebeccajones67) reported 23 minutes ago

  @virginmedia That’s not a problem then byeeee

• sarah louise (@LadySarahGson) reported 25 minutes ago

  @virginmedia No, but it always says that. Then I call the customer service number and a recorded message says they're aware of a problem in my area!

• Berwyn Lloyd (@Berwyn77) reported 25 minutes ago

  @virginmedia I just spoke to someone at Retentions and they told me I can get an engineer if I extend the contract. Unacceptable. How do I start a complaint please?

• Dan Parker (@danparker87) reported 27 minutes ago

  @virginmedia (2/2) who then told us you’d never see this problem until you send out an engineer as it’s a transmitter or something problem in the main junction box not the house or connection.......but I guess I will just have to wait again hopefully not weeks again like last time

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