Virgin Media

Virgin Media Outage Map



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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • nicos georgiou (@nicos_nick1geo) reported

    @virginmedia Still very inconsistent and still no customer service at all to resolve or to remove myself on this contract! Customer of 16 years and little support

  • Robert Chetwood (@evilexref) reported

    To @virginmedia do you have issues in PO12? Or has our router broken?

  • uphill_downhill (@uphilldownhill1) reported

    Hi @virginmedia we’ve been trying to do an account transfer after my housemate moved out. It’s been 20 days since we heard from you. We really want to sort this out please help

  • Aarim💎 (@Yolo123Rana) reported

    @virginmedia my WiFi keep coming back and going off it’s really annoying don’t know why please fix this ASAP

  • Achie (@_Achie_) reported

    @virginmedia After 2 days? Pooorr customer service

  • BECCA (@fashiontrain) reported

    @virginmedia Surely in a pandemic you would have upped the service you provide to your customers? How can I get on with the rest of my day of work now with your unreliable internet

  • robert nelson (@robdonatello) reported

    @virginmedia please help me with my tv,been having problems for 3weeksin Muswell hill

  • BECCA (@fashiontrain) reported

    @virginmedia It’s just not good enough. Do you not think that people have work to do? Working from home? The internet came back for all of 1 hour and now it’s gone down in the middle of work call so thanks for being useless AGAIN

  • Tina Christmas 💙 (@mrs_crimboSBM) reported

    @bonchster @virginmedia For a communications company their communication is the worst!!

  • Phil clement (@psclement) reported

    @virginmedia Problem is, last time I phoned they refused to send someone. Asked me to restart the router and said the issue was fixed.

  • Hamdi Debbech (@25Debbech) reported

    WTF @virginmedia my internet keeps dropping everyday same time for hours 🤬🤬🤬

  • d̶e̶n̶e̶ ̶⚡️o̶c̶t̶o̶b̶e̶r̶ (fictional writer) (@deneoctober) reported

    @virginmedia Wow. You sent me to an annoying bot. Such wonderful customer service, the wonder being anyone stays with Virgin

  • Phil clement (@psclement) reported

    @virginmedia Issue is works straight after engineer leaves and then reoccurs and we have no way o get engineer who came back out to fix. So each engineer start and does exactly the same stuff as previous

  • David JS Dawkes-Hall 💙 (@statto95) reported from Hoyland Nether, England

    @virginmedia I pay £50 a month for my WiFi and Internet, any particular reason it keeps going down.....??

  • Andy Swiffen (@andyswiffen) reported

    @virginmedia Regarding my speeds. I was getting well over 100mbs then I get email saying you upgrading me to 200 speed but all I get now is speeds between 2 and 20. Been on phone finally and no help l. Saying I need to buy a pod for £5 a month. Cant do anything to help me apart from that


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