Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 706
Birmingham, England 217
Glasgow, Scotland 186
Manchester, England 176
Hackney, England 176
Blackburn, England 135
Batley, England 108
Halifax, England 102
Hammersmith, England 100
Bristol, England 91
Croydon, England 80
Exeter, England 69
Dublin, Leinster 60
Southwark, England 59
Stoke-on-Trent, England 55
Ilford, England 53
Newcastle upon Tyne, England 45
Oldbury, England 43
City of Westminster, England 43
Leeds, England 38
Cardiff, Wales 37
Edinburgh, Scotland 35
Nottingham, England 33
Newport, Wales 32
City of London, England 28
Bradford, England 25
Reading, England 24
Paddington, England 23
Plymouth, England 23
Southend-on-Sea, England 23

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • laalaa_22 Laura (@laalaa_22) reported

    Is there a problem @virginmedia? My internet has been dropping out since last night, and is still doing it this morning 😔 #virginmediadown

  • LilShkreetz Spooky Man Shkreetz 🎃 (@LilShkreetz) reported

    @virginmedia you think its acceptable for my internet to be down 24 hours and now say that u aint gunna fix it til wednesday? Are you ******* dumb? Watch when i cant you lackin yeah then we’ll see who’s internet needs fixing pussio

  • PeterBMadley Pedroz (@PeterBMadley) reported

    @virginmedia Once again, very poor internet speeds. Messaging constantly and no reply, think I’ll be leaving in January...@virginmedia

  • adelehirst Adele Lynch (@adelehirst) reported

    @virginmedia hi, I hav recently been sent a new TiVo box to replace faulty one, waited many days for delayed delivery, only to be sent another faulty TiVo box. We struggle for hours to get through to speak to anyone...please advise as we are paying for a service we cannot use.

  • jcollinscareers Jill (@jcollinscareers) reported

    @GTaylorSTEM @virginmedia I have up on @virginmedia a few years ago when my system went down and they couldn’t get an engineer out for over a week - I was writing a big bid at the time. Best broadband ever, worst customer service though

  • Jamie_JSJ Jamie Sharp (@Jamie_JSJ) reported

    @PMurphy1978 @virginmedia @bt_uk Having just as many issues with them to be honest

  • Ryan_Parfrey Ryan Parfrey (@Ryan_Parfrey) reported from Coventry, England

    @virginmedia still no reply to my complaint a month ago or reply to my tweets. You're awful

  • luvstobake68 Carolyn Gill (@luvstobake68) reported

    @virginmedia For the past month or so I’ve been receiving calls from ‘out of area’ or numbers I don’t recognise saying they’re calling from Virgin Media because there’s a problem with my internet. How do I know if these are legitimate?

  • StevenMcMullan Lawrence S (@StevenMcMullan) reported

    @virginmedia are you having WiFi issues in Belfast area? I've had no WiFi now for a day

  • PaulCla80511450 Paul👨‍🦲Clark (@PaulCla80511450) reported

    @toryboypierce @vonderleyen The EU does not own us, it was a trade agreement that has been broken. It is harder to leave the EU than it is virgin media.

  • Sarah_Hunter4 Sarah Hunter (@Sarah_Hunter4) reported

    @virginmedia we've spent close to days on the phone to your tech support, been hung up on multiple times, and spent hours working extra time at work to make up for what we've missed as a result of our Internet being down. Can someone give us some help?

  • steve_bonser Steve Bonser (@steve_bonser) reported

    @virginmedia your customer service is appalling. 4 months of phone calls and promises that a credit will be applied to my account due your admin error and now you decide to suspend services because once again the credit and account has not been rectified! Total incompetence!!

  • antonynewport Antony Newport (@antonynewport) reported

    @virginmedia page 2. The last phone call on 14th dec the lady confirmed that a didn’t need to pay anything in December and around £10 in January. I’m now being chased for £59 again. Please help me as this is the forth time I’m trying to sort this out. Thank you

  • pomfrett4 mandy pomfrett (@pomfrett4) reported

    @virginmedia yet again Internet down since yesterday En3 Area😪.# Not good enough #

  • AhmedVarachhia Ahmed Varachhia (@AhmedVarachhia) reported

    @virginmedia your customer services has really gone downhill and is shocking to say the least. After being on the phone for over an hour yesterday my issue has not even been owned and I am no further in getting the issue resolved and have been left in limbo. Ref is: c1612201073.

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