Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1349
Manchester, England 489
Birmingham, England 426
Leeds, England 293
Glasgow, Scotland 248
Croydon, England 232
Ealing, England 178
Hackney, England 128
Dublin, Leinster 126
Liverpool, England 126
Islington, England 123
Enfield Town, England 121
Tower Hamlets, England 119
Nottingham, England 115
Reading, England 110
Newcastle upon Tyne, England 97
Watford, England 95
Edinburgh, Scotland 92
Acton, England 86
Southwark, England 83
City of Westminster, England 82
Ilford, England 75
Radlett, England 75
Bristol, England 72
Wigan, England 71
Leicester, England 71
Bermondsey, England 71
Southampton, England 71
Harringay, England 67
Bushey, England 66

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chelledog80 Michelle (@chelledog80) reported

    @virginmedia Seems to be working ok now but one of the rooms has a distinct black spot...is there anything you can do to fix that? Typically It's the room we need Internet the most in.

  • Sandyknownas Sandy (@Sandyknownas) reported

    @VirginMedia got a recording of the most shocking service ever! Put phone down on me 3 times and transferred me 6 times! Well done! Must be an award for the worst non speaking English service ever!

  • Jerii_Andrew Jerii (@Jerii_Andrew) reported

    @virginmedia There’s an outrage which apparently you can’t fix, I complained but your “resolution team” stated there’s no issues but the advisor on the phone said there is. Make it make sense please

  • athoskip Athos (@athoskip) reported

    @virginmedia you have the worst customer service I have ever experienced. We have been fleeced by you for over 15 years but enough is enough.

  • shadipuriah Shadipuriah (@shadipuriah) reported

    @virginmedia In any case - VM keep customers on hold for an eternity. Especially when they need to leave the service. How do I get the PAC code ???

  • Eason8Rob Rob Eason (@Eason8Rob) reported

    @virginmedia No, no extra charges (films etc). Customer service couldn’t explain why I was getting the late payment mails and couldn’t explain why I was suspended and asked to pay £57.

  • marcknuckle marc berry (@marcknuckle) reported

    @virginmedia I reboot regularly. Pretty much each time it has the issues so maybe twice per week. Yes when each of the above happens it's on multiple devices.

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia Basically cut a long story I did agree a deal however it appears despite me asking for confirmation and then saying yes they put through the wrong one ,I chatted again this morning and basically told no you can’t ,it was literally like the new customer deal with a minor variation

  • shivontw Shivon (@shivontw) reported

    @virginmedia Thanks for getting back to me. I did select fault with TV and it just said you would run a check on the equipment, doesn't let me actually speak to anyone. The link you have attached doesn't work. Click to order a new one and it says oops link broken.

  • PaulCEden Tankbuster (@PaulCEden) reported

    @virginmedia Yes, service status says no issues reported

  • Embotaloonie emma mees (@Embotaloonie) reported

    @virginmedia still no confirmation after the mistake you made yesterday please help

  • FarrahKeyani Farrah Keyani (@FarrahKeyani) reported

    @virginmedia really unhappy with your customer service. We have a blackspot upstairs in one of the bedrooms and your team are refusing to send a booster pod out, even though I get 3 FREE on my plan. I never had this problem with BT. I need this escalated!

  • officer_cartman Mark Bates (@officer_cartman) reported from Bournemouth, England

    @virginmedia But thanks,they have put me on the deal I did t want abs now I will cancel in the next 13 days ie coming off ,the fact of being treated akin with contempt is mind boggling from a rentions point of view

  • Doctor_Gooner94 John Onions (@Doctor_Gooner94) reported

    @virginmedia Any update on the redditch area? As wifi has been down for hours now. And it’s the 3rd time in a matter of days 🙄 If this continues I’ll be forced to look at BT or Sky

  • Moons754 Moon (@Moons754) reported

    @DavidBa04159034 @virginmedia Go down there and destroy the box. Teach them a lesson then they’ll come down and close it 👍🏻

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