Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 667
Glasgow, Scotland 248
Birmingham, England 233
Manchester, England 178
Hackney, England 156
Blackburn, England 140
Hammersmith, England 122
Batley, England 117
Halifax, England 99
Ilford, England 82
Croydon, England 76
Dublin, Leinster 73
Exeter, England 67
Southwark, England 56
Stoke-on-Trent, England 53
Newcastle upon Tyne, England 50
Bristol, England 47
Edinburgh, Scotland 43
Oldbury, England 42
Bradford, England 39
City of Westminster, England 35
City of London, England 31
Portsmouth, England 28
Leeds, England 27
Southend-on-Sea, England 26
Paddington, England 25
Cardiff, Wales 24
Liverpool, England 24
Dagenham, England 23
Reading, England 22

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stephenhester28 ⚫Stephen Hester (@stephenhester28) reported

    @virginmedia Pretty poor show, the Speed goes from 300 to 0 at random, some Websites load, some don't and I can't access my Emails or raise any kind of information from the VM Website.

  • marko12uk1 CrazyWizo (@marko12uk1) reported

    @virginmedia @macavanagh Fix this or refund us money this isn’t a customer issue it’s all on you do fix or refund

  • MichaelBarracl5 Mike Barraclough (@MichaelBarracl5) reported

    Abysmal service from @virginmedia today. Barely any internet service for 12 hours yet they still expect us to pay for them not providing the service. Thieves.

  • AllTimeSiren97 Charley Maynard (@AllTimeSiren97) reported

    @virginmedia Our Internet has been crap for months (since it went up to the full £40/month), and now it's increased further, there are more issues?? Customer service say it's fine because the speeds are there but that doesn't consider the inconsistency in connection...

  • FeelitWorking aka James Bond (@FeelitWorking) reported

    @DowndetectorUK @virginmedia More Problems with outages across Wirral and Liverpool again. Constant faults since 7am. The service is unreliable and as a major company, why are you employing people that can't identify faults and fix them without subcontractors getting involved?

  • jayceecollins34 Jennifer Sansome (@jayceecollins34) reported

    @virginmedia Mines gone down

  • HopeleslyCurios Curiosity 🎃 (@HopeleslyCurios) reported

    @virginmedia I legit just got my WiFi set up with you yesterday and now there are isue ******** 😮‍💨

  • StiffUpperLip_ Steven (@StiffUpperLip_) reported

    @shutupzac96 @virginmedia VM fiber optic is down, O2 mobile Internet is just as bad, totally useless

  • ARItheBoy ARI the Boy (@ARItheBoy) reported

    The @virginmedia social media team is definitely trying to play this #VirginMediaOutage down. Absolutely zero information on the business website, and the consumer website has crashed. This is what happens when an ISP doesn’t fully tell us what’s going on. 😡

  • BKwNAFO Braňo DotNAFO 🇨🇿 🇸🇰 🇺🇦 🇬🇧 🇩🇪 (@BKwNAFO) reported

    @virginmedia is there any ETA for final fix? I need to plan my work for tomorrow and need reliable internet for that outages can happen but ETA for stable internet would help

  • B_A_Kane ben kane (@B_A_Kane) reported

    @virginmedia It’s nice to be able to use Netflix n stuff but I can’t play any games at all rn an that’s a virgin problem cos my friends who have different providers are all okay

  • Realitybite761 Realitybite76 (@Realitybite761) reported

    @virginmedia Constant problems with disconnecting broadband completely down again in leytonstone

  • SophieBur492 Sophie burlinson💙💚💛❤️ (@SophieBur492) reported

    @virginmedia My internet is down

  • DanRavenscroft9 Dan (@DanRavenscroft9) reported

    Yo @virginmedia, what am I actually paying you for? Sort your **** out FFS.

  • TheOkSauce Tony James (@TheOkSauce) reported

    @virginmedia Is 150 down too? Number not recognised.

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