Virgin Media

Virgin Media Outage Map

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Virgin Media Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • lea maria (@Leah_Milliken) reported

    @virginmedia why is it showing that the service isn’t down in WA8 area when it clearly is

  • aeron dudas (@aeron_dudas) reported

    @virginmedia I've been doing this all week so far to no avail. I even formed a complaint and got a reply of basically tough. This isn't what I pay you for.

  • Paul W. (@RBKing80) reported

    @virginmedia One of your mobile colleague thought it would be hilarious to call me and start laughing down the phone. Not remotely professional.

  • The General (@kaejlaab) reported

    @virginmedia What are they going to tell me? Yes you have had crap service from us for 3 weeks now, but our engineers are working hard to sort the problem. The same I’ve been told for 3 weeks now.

  • ASMDY (@ASamanda21) reported

    @virginmedia it has@now@been nearly a week and my landline is still not working and I am still waiting for your complaints team to call me to discuss compensation! This is disgusting customer care 😡

  • Charlie (@charliebsp) reported

    @virginmedia quite literally making it impossible to cancel your account - JOKE.

  • Steve (@stevedurden73) reported

    @carlheatley78 @virginmedia We're okay in OL9.... match is garbage so for though

  • Tom J Patrick (@TomPatrick_) reported

    @LouiCM_ @JoshiiL1 Got his own business line the full works, no stone that hasn’t been unturned. The problem is just virgin media, joke of a company

  • Laura Jackson (@mingasauros) reported

    Ah @virginmedia I have not missed your customer service. Speak to you on the phone - told can only get upgrade to router via the connect app. Install connect app and lo and behold it tells me I have to speak to you!

  • mrbluesky (@closedforsummer) reported

    @virginmedia your tv go app hasn’t worked for me for weeks what’s the problem

  • Alex Moffatt (@amoffatt17) reported

    Virgin Media website is extraordinarily unhelpful on technical support. Seems determined to sell me an upgrade rather than allow me to report its dreadful broadband service.

  • Neil Bailey (@canyonneil) reported

    @virginmedia Yes ongoing, you had an engineer here Tues. Helpdesk ask about “no of devices”, which hasn’t changed since I had Sky and it worked. Now 1000 reasons why it’s not Virgin issue. Cannot talk to your help desk as they don’t understand (as offshore) & it doesn’t meet their script.

  • Vanessa Bailey 🌸 (@VanessaBails) reported

    @virginmedia There is no way I can run a business from home without internet. And certainly not for TWO WEEKS! We are fed up with being lied to and fobbed off by your customer service people only to be told one day in advance that there will be no internet.

  • Emma Goldsmith (@egoldie77) reported

    @virginmedia HELP! Is it correct that when you install you will only use less than one metre of cable otherwise it’s a full rewrite? I have waited over an hour to speak to someone after my installation last weekend. Thanks

  • Tracy Berry (@Southwold11) reported

    @virginmedia You should tell your Call centre not to tell lies, have you no manners? I am so fed up and we actually know that you don’t give a damn, it’s not a secret! Get your act together, you are just the worst people to deal with!

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