Virgin Media Outage Map

The map below depicts the most recent cities in the United Kingdom where Virgin Media users have reported problems and outages. If you are experiencing problems with Virgin Media, please submit a report below.

Virgin Media users affected:

Report a Problem

Check Current Status

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• ♏ M J S ♏ (@mojooohhh) reported 41 seconds ago

  @virginmedia @virginmedia basically "its not our problem. We didn't take money from you, Its @Netflix problem you'll have to contact them" I argued that my bank shows a debit to Virgin and you send me email bills highlighting payments for Netflix BUT your customer service wasn't interested!

• Jonny Weston (@JonnyFuitHic) reported 2 minutes ago

  @virginmedia customer service as bad as usual - half-an-hour not being able to answer a simple question and then cut off. Can someone recommend another provider?

• Jas Beghal (@JasBeghal) reported 6 minutes ago

  @virginmedia your call centre staff are a disgrace, passing me around left, right and centre and putting the phone down on me continuously. You need to get my broadband sorted right now!!! 😡😡😡😡😡😡😡

• Richard High (@dukeoftadley) reported 10 minutes ago

  @virginmedia That’s interesting because so far, every customer service agent has said ‘sorry nothing more I can do’. Might want to have someone look at that!

• Anna (@Anna_Pryce_01) reported 14 minutes ago

  @virginmedia I’ve been on hold for over 40 mintues and still not spoke to a human. Just trying to cancel my contract. The chat services online keeps telling me to talk through WhatsApp but it not sending me the messages despite me giving them the correct number.

• alaw..mot. (@tatey123) reported 16 minutes ago

  @virginmedia They say i cant upgrade now on this number .cos it was sent back ..pour service from virgin .rude opperator that cut me off . cant change number and cant upgrade for a fault on yodels part ..ombusman it is then

• Kim C (@KimCarolC) reported 18 minutes ago

  @amc88ken @virginmedia They just don’t want to talk to such a miserable customer. Fingers crossed they ignore you forever.

• Sheena (@SheenaTWLFC) reported 18 minutes ago

  @virginmedia Hi. I’ve recently stopped tv package and you want the boxes back. I haven’t received packaging. I’ve been hanging on the phone for 30 minutes. Can you please help?

• Dionne Dickson (@dionne0918) reported 20 minutes ago

  @virginmedia No problem or Tuesday

• YouDontNeedToKnow :) (@TenderCreepy) reported 26 minutes ago

  @virginmedia Again, same issue than yesterday since 13:30 am approx. Using my three phone as an access point. 😡😡😡

• Zorath Flamecloak | Vtuber | Pixel Dragon Arc | 🔞 (@TheDrakeagle) reported 31 minutes ago

  @virginmedia It's just the fact this keeps happening recently. Seems as soon as I started a new contract with you it's been having issues. Was fine beforehand

• RYAN (@ryan_ratedr) reported 31 minutes ago

  @virginmedia how can I put a complaint in?

• Rebecca Hughes (@rebeccayonkers) reported 33 minutes ago

  @virginmedia help please! Can’t get though to a person and my broadband is awful. Can’t work! Please help :(

• Paula (@crackers_p) reported 34 minutes ago

  @virginmedia It's now been 26hrs and still no change! Website says estimated fix is now 10.15am on 1/7/22! This is the 3rd estimated fixed time an no compensation offered! Poor service at an extortionate price!

• rob gould (@robgonzogould) reported 35 minutes ago

  @virginmedia You are the 5th person now I’ve contacted and I’ve been on the phone for half hour today and got cut off, terrible service, I’m just on line now trying to get rid of virgin altogether.can’t log in to print my bill nightmare

Check Current Status