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Virgin Media

Virgin Media Outage Map

The map below depicts the most recent cities worldwide where Virgin Media users have reported problems and outages. If you are having an issue with Virgin Media, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 174
Hammersmith, England 209
London, England 1147
North Shields, England 5
Maidenhead, England 3
Normanton, England 25
Oxford, England 10
Blackwood, Wales 2
Glasgow, Scotland 299
Hackney, England 237
Peterborough, England 25
Southwark, England 68
Batley, England 123
Cardiff, Wales 69
Brighton, England 7
Nailsea, England 1
Croydon, England 88
Chatham, England 7
Bristol, England 69
Loughborough, England 8
Hounslow, England 10
Warrington, England 5
Bradford, England 30
Bedford, England 23
Harlow, England 9
Manchester, England 185
Hove, England 1
Sheffield, England 16
Wigan, England 10
Farnborough, England 6
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • whild13
    Chris Whild (@whild13) reported

    @virginmedia your service is absolutely terrible. Several messages, phone calls and still not resolved my issue

  • Dadyougeek
    JR (@Dadyougeek) reported

    No @virginmedia internet since Wednesday afternoon, engineer yesterday said someone needs to come out and fix something between box and house and we’re meant to do this yesterday! No show from them and nothing so far today! #shambles

  • Lifeline04India
    MR COOL (@Lifeline04India) reported

    @virginmedia Team I am waiting for 5 days it’s still the same. Can u help me to fix the issue? I don’t know if it’s connected to router.

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @jackbremer @virginmedia I've been with them longer than that and, TBF, they've been good on the whole. However, the mark of a decent company, I feel, is how they handle problems...and @virginmedia were found totally wanting in my case. I hope for your sake you never have a serious problem with them 🤞🤞

  • frisccapital
    Frisc Capital (@frisccapital) reported

    @Stsantek @virginmedia Tell them your moving address they will cancel it without charges

  • upmyallie
    allie 💋 (@upmyallie) reported

    virgin media are so ******* ****, sorry but taking 3 days to fix a broadband fault is unacceptable when some people have to work from HOME

  • Yolo123Rana
    CFC._AKHI😴 (@Yolo123Rana) reported

    @virginmedia Checked everything still not working

  • lynport
    lynda (@lynport) reported

    Can you really afford such bad PR for your crass behaviour @virginmedia ? I think not. Wake up and put it right please.

  • LubZafar
    Lubdub (@LubZafar) reported

    @virginmedia I refuse to call you for hours to cancel for the third time since January. You’re a sick company

  • JpgukNas
    RC (@JpgukNas) reported

    Calling up the company is crap as well bc idk my login details. And they're always busy. (Virgin Media)

  • GoatMvpRt91
    Ryan (@GoatMvpRt91) reported

    @virginmedia There are known issues in my area. We have been without service for 6 hours now in NE33 . Had a text to say it is being worked on from virgin media

  • sinbinnin
    Sinbinnin (@sinbinnin) reported

    @virginmedia We have had no TV in L22 since Saturday 11th July, outage checker has shown fix time this afternoon - just received a text to say engineer on the way, fix time now tomorrow. This is a bit more than rubbish, how do I claim compensation? (I thought it was automatic)

  • KathyMi25429227
    Kathy Miller (@KathyMi25429227) reported

    @virginmedia Please cancel engineer visit that I did not ask for...I do not have time to spend another 25 mins on hold

  • MhMyxacc444
    MH (@MhMyxacc444) reported

    @MichelleBeckett @SkyUK @VodafoneUK Virgin media are awful

  • LostPigeonPost
    Flossie Smith (@LostPigeonPost) reported

    @Stsantek @virginmedia I can’t wait to leave Virgin but my husband can’t face the thought of having to ditch his Blue Yonder email address. It took me a week to switch mine and I will never say another good eord about Virgin again. It’s beyond hideous.

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