Virgin Media Outage in Bradford, England

@DementiaUK hi, I'm hoping you can help. I am having problems with @virginmedia. My dad has vascular dementia and has been ripped off tremendously by them. They also won't help him sort his account as he's forgotten his password. They have reduced him into a complete wreck...

@virginmedia would you text to tell a customer there are payment issues?

Have just been told by @virginmedia the outage in Thornton will last til 29th September. This company are a complete joke

@virginmedia There has been no service since 11 am yesterday and just bland "we're doing our best" pre recorded messages on 150

What ******** is up with @virginmedia in Thornton area. Money grabbing bastards are quite happy to charge an extortionate fee for their **** service yet do sod all to fix problems

@virginmedia can you advise me if there is internet issues in LS17 till the 28th?

@GarethAllen3 @virginmedia Awful company to deal with. Customer care practically zero. I’m still waiting for a call from 3 weeks ago. How can a comms company have no facility to email them or live chat? Just about to change my services and save some of the £120 a month these jokers charge

@virginmedia @PlayAvengers Doesn't work

@virginmedia I had an account which I closed a few months ago, I then opened a new account at a different address a few months later. When I try to login however my new account isn’t showing as it says that “I’m not with virgin media anymore”. Can’t follow up billing etc

@virginmedia getting really fed up of my 200mbps super fast broadband that cannot play video on my Firestick. Getting 4-5 Mbps & loads of buffering. So soooooo slow #getmeoutofthis

@virginmedia hey my internet isn’t working. Service status says it’s good but it’s not. Running a test on your site fails and just tells me to switch it off and on again like Your talking to your dad. Can you actually check it and fix it.

Hey @virginmedia what’s the point of having online help when I have no internet and I can’t seem to actually call you. Shite service

If you don't mind poor quality, low uptime, unhelpful service, zero compassion, clueless technical support, broken promises and sky high prices then @virginmedia is the broadband company for you. For everyone else, go with any other company.

Nor do @virginmedia give a toss about their customers, so care and compassion also not their thing. Struggling during Covid? @virginmedia will happily do nothing to help you out, it might affect profits if they did anything even remotely kind.

@virginmedia are in my top 5 list for worst companies in Britain. Poor quality, socially and culturally reprehensible. I will give them one positive, social media peeps are nice, ineffectual but nice

@virginmedia truly are the shittest most unreliable broadband service, I swear. Oh and great, they're expecting their shitty service to be particularly shitty until 2pm tomorrow. It's not like people need to work from home or anything.

@virginmedia my internet is down, can’t actually speak to anyone to tell you about it. Absolute joke

@liambalaggan @virginmedia I've had the router for 2 days with no connection. I think I'll go back to SKY. Their broadband was also poor but at least there was SOME connection!

@virginmedia Exactly the same. No WiFi signal. This is the second day. I'm paying for this and I except to be reimbursed. You wouldn't expect to go to the supermarket and not get the groceries you paid for would you?

@virginmedia help please. I am unable to access my email due to possible spam (text rec from VM) but I am also unable to remember my security question and my date of the last bill so I'm stuck and cant reset my password. I've tried to ring but it cut off after 40mins...

@vmbusinesshelp @vmbusiness Hello. Second outage of the week! Complete loss of broadband

@virginmedia Absolutely livid at the wifi signal in my house. I can go half down the road and still have wifi but towards the back of the house it doesn’t work! I’m working from home and its seriously effecting my ability to complete work

Virgin Media goes down on me more than my girl

it's unfortunate that I can only get @virginmedia in my area because their internet service is really awful. Please @SkyHelpTeam bring Fibre to my area 😩

@virginmedia what a surprise your shitty service is down again

Great, completely down now yet-a-bloody-gain @virginmedia absolute joke.

@virginmedia why is my internet down and why won’t you answer a phone ?

@virginmedia absolute had it... constantly being ghosted by customer services. Paying a stupid amount for my package when the internet cuts out constantly during my work hours... can some please get in touch this time!!!

Signal has gone down YET AGAIN with @virginmedia . I grew up with @skytv #sky but gave #virginmedia a chance in my own home, might have to revert back to what I know and what I can rely on!

@virginmedia With regards to the complaints procedure. I *DID* call you and make a formal complaint on the 8th September, but STILL not heard anything back. I've submitted a case to CEDR now anyway as I'm fed up with the crappy connection.