Virgin Media Outage Report in Heckmondwike, Kirklees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heckmondwike, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heckmondwike and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Heckmondwike, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Huddersfield, Batley, Leeds, Halifax, Normanton, Barnsley, Bradford, Wakefield, Dewsbury, Keighley, Cleckheaton, Shipley, Liversedge, Pudsey and Holmfirth.
| City | Problem Type | Report Time |
|---|---|---|
 Huddersfield |
Internet | |
| Batley |
Internet | |
| Leeds |
Wi-fi | |
| Batley |
Internet | |
| Halifax |
Total Blackout | |
| Normanton |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Heckmondwike, England
Latest outage, problems and issue reports in Heckmondwike and nearby locations:
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Andrew Howard
(@pheniusfreak) reported
from
Wibsey, England
@virginmedia why’s it taking so long to get through to customer services, almost an hour now and not even a courtesy ‘your call is important’ message, broadband been intermittent all week and need it sorting now, #hadenough
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Tony Mulgrew
(@cheftonymulgrew) reported
from
Ripponden, England
@SheilaDillon @virginmedia Vodafone not much better waited 6 weeks to have my issue sorted. Only interested in profit not the customers
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Ian Hart
(@kektyke1875) reported
from
Darton, England
@virginmedia hurry up and sort your service out. Been down most of day S75 region
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Sir Rodney Ffing 😁🍻📷📱♂️🇬🇧☣️
(@Gingernuts73) reported
from
Huddersfield, England
Is there an issue with @virginmedia in Huddersfield today?
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia I cannot get into my email account it needs to be changed and have tried your text service for weeks and I am getting no where ? Very frustrating and annoying.
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia Yes but I spent 13 hours yesterday on chat with still no resolution and what felt like bullying tactics
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Bev Naylor
(@Bevster) reported
from
Wibsey, England
@virginmedia im trying to log onto your app as my WiFi is so bad i need to upgrade but its saying my account number is 9 digits but it only has 8 on my bill how the heck do i sign in
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia I’m trying to contact someone I’ve been hanging on the phone an hour now . I don’t think this is good customer service ????
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia are the worst company I have ever dealt with. Not only does their internet service not meet their commitments they believe it’s ok for fraudulent activity to happen on your account and penalise the customer for this. Where do I go next to take further @MartinSLewis ?
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James H Bascombe
(@jhbascombe) reported
from
Bradford, England
@virginmedia internet down in BD10. Please fix...WE ARE ALL working from home.
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia We now want to leave as I’ve never known such poor service and a company that causes me so much stress and anxiety but not ‘allowed’
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Daniel Clark-Bland
(@DClark_Bland) reported
from
Leeds, England
Given most people are now WFH, what has to happen for @virginmedia to become reliable? 3 days of issues now directly impacting my ability to work and then impacting how long I have to work to catch up... !!
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
The worst company I have ever dealt with @virginmedia Not only does their internet service not meet their commitments they believe it’s ok for fraudulent activity to happen on your account and penalise the customer for this. Where do I go next to take further as @MartinSLewis ?
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Rosey MacDoo
(@RoseyMacdoo) reported
from
Leeds, England
@virginmedia hi we have a service outage in LS5 again for home broadband, I’m struggling to find the page online to register our interruption of service, can you help with a link please?
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Tina Leslie
(@tinytinatea) reported
from
Leeds, England
@virginmedia Still not resolved. I need to speak to someone not spend 20 DAYS getting nowhere ???? What am I paying for ?poor service rubbish wifi connectivity and nil customer service !!!!
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Hannah Mason
(@hannahiscontent) reported
from
Huddersfield, England
@virginmedia During this pandemic you have not altered your customer service one bit to recognise that we need you to be consistent reliable and supportive. When it is over we will remember organisations who helped us through and those who didn’t. You didn’t.
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Katharine Shipley
(@KatShipley_) reported
from
Leeds, England
@virginmedia 1. Had intermittent internet and first called 18th august. 2. New box to try help (which hasn’t) means we only get WiFi in same room as box 3. Had 3 engineers none of which solved the issue but not allowed to cancel as they were over 1 month ......cont
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia Tried #calling several times but keep getting g cut off #terrible #CustomerService I must say I won’t be renewing at the end of December at this rate
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Shane Kavanagh
(@urbancool) reported
from
Huddersfield, England
@virginmedia broadband down EVERY day at some point. Screenshots to prove it. No response to complaints a MONTH ago. Broadband & TV currently off completely. Being told three different things over the phone. Planned maintenance, outage in the area and support can fix remotely
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Becky Williams
(@beccaAjones) reported
from
Gildersome, England
@JonesMartyn @virginmedia It’s crap 💩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Zaman
(@Maphew) reported
@virginmedia My bad there are NO OUTAGES IN MY AREA . This is local to my hub. 49 minutes wait on phone and you cut me off! This is extremely poor service
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Scott N
(@Scottnesbitt) reported
Is anyone else around Belfast really having problems with @virginmedia recently? Paying over £100 for a service which goes down at least 2/3 times a week.
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Aisling Purcell
(@AisPurcell) reported
from
Dún Laoghaire-Rathdown, Leinster
@virginmedia is connection down in Blackrock area ? When will it be back up and running ?
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nandam
(@nandam4422) reported
@virginmedia In continuation to your awful service, we again have no internet since morning.
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M
(@margotkxxx) reported
@virginmedia can I have some help? I’ve been trying to get hold of someone since Christmas
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bruno legros
(@frenchguyinuk) reported
got an e-mail from @virginmedia saying my bill go up by £4. Don't have a correct TIVO box working, the catch up doesn't work must of the time and the IT team don't know what the code on the TIVO show is!
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Terri
(@xtloux) reported
DO NOT go to @virginmedia 😡😡😡 honestly box and internet never seems to work and they don’t answer their phones but then provide an automated service and hang up! AWFUL service. #byebye #virginmedia
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Thomas J Delany
(@What_TJD_Said) reported
@virginmedia Its the lack of communication that's the issue. The previous engineer identified a frequency issue, put an adapter on that worked for about 3 days and the issue came back. What is the issue? I just want what I'm paying for.
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lincsgeezer
(@lincsgeezer) reported
@virginmedia Not again. Oh well here goes. Wireless 4mbps. Wired 30mbps. if you look at this trail of issues I have not had anywhere close to what I pay for. And now I have been on hold for 38 minutes. How much worse can you get. Don’t apologise I only want what I pay for.
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Pizza lover
(@PizzaLover88) reported
@MattJCarms @BBCWatchdog @virginmedia I hear you, can't even speak to anyone to cancel!!!! I reckon their directors/executive team may be interested to hear about this, you can find their details on the companies house website 👍