Virgin Media Outage Report in Heckmondwike, Kirklees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heckmondwike, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heckmondwike and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heckmondwike, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Dewsbury, Cleckheaton, Leeds, Bradford, Barnsley, Huddersfield, Liversedge, Halifax, Wakefield, Keighley, Brighouse, Batley, Mirfield and Shipley.
| City | Problem Type | Report Time |
|---|---|---|
 Dewsbury |
Internet | |
| Cleckheaton |
Wi-fi | |
| Leeds |
Internet | |
| Bradford |
||
| Bradford |
Wi-fi | |
| Bradford |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Heckmondwike, England
Latest outage, problems and issue reports in Heckmondwike and nearby locations:
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia No I submitted a complaint form yesterday but I’m unsure if it was sent. I never received a ref number so I do doubt if it submitted successfully,
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Julia Taylor
(@JulzMTaylor) reported
from
Huddersfield, England
Anyone else in #Huddersfield having problems with their #VirginMedia @virginmedia
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Alistair
(@Alistair_____xd) reported
from
Leeds, England
@virginmedia It is for my boradband connection, I already have a complaint logged about it, just sick of spending my life on hold to you guys.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You talk about SLA what about telling and training your staff about SLA and not to blatantly lie to customers in order to end and move on to the next customer... why can’t you lt do that! Instead of pontificate to me as a customer on SLA guidelines!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia @virgin @richardbranson @BBCWatchdog Yet again virgin media has Reneged on a promise! I was assured that someone was going to call me back today at 11 o’clock and now at the time of typing this it’s 1:10 customer service is nil! All they want is my money.
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Joseph Hardcastle
(@josephhtfc13) reported
from
Huddersfield, England
@virginmedia @kempsapey It’s not working , sort it out
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I want to discus my complaint with someone, you guys are constantly breaking promises, I've spent way too much time trying to sort this out now.
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠
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Holly Staveley
(@holly192306) reported
from
Leeds, England
@mrsjackson2205 @virginmedia This is the reason we cancelled with them. We had an on going complaint for around 6 months!! Terrible company so glad we got rid! You cannot talk to anyone on the phone and when you do they are as much use as a chocolate fire guard!
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James Nemeth
(@James1Nemeth) reported
from
Leeds, England
@virginmedia 2nd weekend in a row where there is a problem in my area with the Internet! This is ridiculous
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginnightmare @virginmedia I’ve gone to @BBCWatchdog you should do too! And the more of @virginmedia customers complain they might have to actually do something! And to stop their so called customer services lies! They need to held accountable for what they do and in many cases don’t do.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia someone was supposed to have called me today at 11. What a surprise again no one has called me back! Disappointed and disgusted by the lack of customer service.
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Rob Billson
(@robbill) reported
from
Halifax, England
@virginmedia I have spent more than an hour in the last couple of weeks waiting for people in your "customer service" sections to answer my calls. I was trying to upgrade my package after the end of a current contract. But forget it, I'll spend my money elsewhere.
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia Yes both wired and wireless items are not working. I have rebooted the router and it makes no difference im still on hold as well we are now hitting the 45 minute mark!!
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Michelle B
(@shellbennett) reported
from
Huddersfield, England
If you're trying to watch via red button on Virgin media you can watch on a tablet via Sky Sports app. Use your VM account login via the Virgin Media UK login option on Sky Sports app login #htafc
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Adam Potter
(@adamptr92) reported
from
Gildersome, England
@BBCWatchdog Virgin Media - great when it works, and super quick. However, lots of outage, awful customer service and no form of compensation for prolonged loss of service despite promises. I will not be renewing at the end of the contract!
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scott
(@74Scottclarke) reported
from
Wakefield, England
@virginmedia customer services an absolute joke they will not take notice on messenger & insist I follow there instructions on booster that they sent yesterday
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have attempted to do this, but due to my internet connection being down, I was unable to talk to anyone
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jim petticrew
(@jimp1822) reported
from
Leeds, England
@virginmedia , what a terrible service, without broadband again, been over a week now customer service non exsistant. Looks like I’ll be giving @skyUK a call
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have tried everything when it comes to the connection, this is an SNR issue at the exchange meaning my internet intermittently fails. I have been told there is nothing I can do to restore my internet connection apart from getting my internet from another provider
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vicki Massey
(@VickiSMassey) reported
@virginmedia our broadband has been incredibly slow and dropping in and out for past 2 days. Service checker is unavailable. What is happening. It is unusable at the moment.
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The Marvellous Muttdini 🏴🔰
(@bigwows) reported
@strangerbabble @virginmedia The TV support is marginally better during the week. I usually get through to a human after about an hour...
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Johnw
(@Johnw14977674) reported
@virginmedia what's going on with your website, can't change parental controls. have kids wanting to play online but I can't change anything because the site is down ALL DAY. terrible setup, should be done through the hub not online.
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Hazza007🏴🇬🇧 🏁🥊⚽️
(@hazza0_0_7) reported
@virginmedia We have been having problems with our Internet for 9 months. Gaming is almost impossible. Bad latency, high ping and packet loss. We had an engineer out to no avail. My partner just called you up and basically got called a liar. What a disgraceful service.
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Ben Lynn
(@BenJohnLynn) reported
@virginmedia @bazzz_10 Why do you keep linking a website that is down and not working?
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Mehts*
(@Arun_MehtAa) reported
@virginmedia issues again? Lost all connection at home and don’t even work direct with the hub
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ॐ
(@earrthchild) reported
never been so unsatisfied with a wifi provider @virginmedia
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Bladesrallyteam
(@bladesrallyteam) reported
@virginmedia I run them fine when the system doesn't drop out with latency issues it's not my side
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Skunk Mantra / Dust Bunny.
(@SkunkMantra) reported
@virginmedia No net signal in GU2 9UQ area Guildford. Main website status page is not working neather. Been off for 45 minutes now's. Any help cheers.
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Dan 🏴
(@danieljaws93) reported
Managed to speak to a @VirginMedia live chat agent who proceeded to ask the same questions a manager did last week. Fantastic customer service this. I love going round in circles.