Virgin Media Outage Report in Heckmondwike, Kirklees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heckmondwike, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heckmondwike and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Heckmondwike, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Batley, Shipley, Halifax, Bradford, Wakefield, Huddersfield, Normanton, Barnsley, Leeds, Liversedge, Pudsey, Cleckheaton, Dewsbury, Holmfirth and Ossett.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Shipley |
Internet | |
| Halifax |
Internet | |
| Bradford |
Wi-fi | |
| Wakefield |
Wi-fi | |
| Batley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Heckmondwike, England
Latest outage, problems and issue reports in Heckmondwike and nearby locations:
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Steve Clayson
(@steveclayson) reported
from
Leeds, England
Finally got through to @virginmedia to cancel. Apparently it takes longer than normal as theyve just put prices up. Oh and day 7 of no broadband but dont worry it SHOULD be back on by 17th Sep. Role on october with @SkyUK
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia It gets better and better .now I’ve to waste more time going over the same issues
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I’m extremely disappointed by the lack of customer service and support and the constant contradictions staff give me every time I called I was promised a £20 compensation due to issues with internet and televisions service and was told yesterday I wasn’t getting it!
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James
(@Jamesashton20) reported
from
Leeds, England
@kylemallory8 @virginmedia You know what’ll really make you laugh..... Private accounts can’t be seen publicly by anyone who doesn’t follow them.... so your WiFi problem is going to go on forever more.
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia I have already spoke to a manager about the issue and refused the offer of half the over payments returned .on principle if the whole overpayments is returned then the matter will be closed
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You expect me to pay £70+ per month on the dot or you’ll cut me off... if I complain about lack of internet and tv people at virgin media drag their backsides not to help or compensate us customers when it goes horribly wrong but you’ll demand to be paid in full every month !!
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia It’s seem to be ok at the moment but we seem to be having many problems over these last couple of months and trying to get though to speak to someone is impossible I was waiting 1 hour and 45 mins all in all and nothing. It just seems to be poor at the moment. #nogoodenough
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Steve Clayson
(@steveclayson) reported
from
Leeds, England
@virginmedia at what point can i cancel without being penalised since you cannot offer the service i subscribe to
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia watch yourself people just found out virgin have been charging me for kids tv for last 6 months ....not bad considering my kids are are 18 and 24 .so just check your bills because they re fraudulently adding things to my contract without authorisation #fraud
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia Which was lies on the onset I was on the phone at one point 5 hours of calls was made by me call virgin media customer service.... no one offered a call back once!
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia extremely poor service again it seems like it’s ever other week we don’t have WiFi it’s just not good enough. #bringbacksky #ohno #notgoodenough
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Scotty Bell
(@ScottybooSb) reported
from
Leeds, England
@virginmedia takes yer money Doesnt provide a reliable service and thinks its acceptable to leave customers without the service they are paying for for 25 days...and still takes money from the bank
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia It happened every day for a month or more! It would start during the day I couldn’t access tv nor internet and twice of entire weekend at one point Virgin media said there wasn’t any issues until I kicked up a fuss .. I was assured I would be compensated because of this
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mathew duffy
(@duffy_mathew) reported
from
Rothwell, England
@virginmedia I run the test on the link and it’s showing no issues, but we don’t receive WiFi in half the rooms in our house including the rooms adjacent to where the WiFi box is! I was calling to request the free boosters but I am not willing to ring back up and be on hold again all night
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Laura Johns
(@LauraEJohns) reported
from
Leeds, England
@virginmedia Absolutely disgusting service today. Hubby spent 58 minutes on hold to 150 trying to reduce our bundle. Passed from pillar to post, no one could sort it. Given up now!
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia The issue is something non your side, I have been told it will be fixed by Friday since mid may... The internet connection drops and the router gets stuck in a reboot loop. Your tech support dosen't seem to care
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dave brown
(@davebrown1606) reported
from
Mirfield, England
@virginmobile @virginmedia Possibly the worst experience and customer service buying a new phone!! Thanks for nothing!
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia The agent that I spoke to advised me that there is a SNR issue and it has been ongoing since 24th may. I think the 99.96% reliability you are quoting is a little bit of a lie!
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Lauren Browne
(@LaurenRach95) reported
from
Wakefield, England
@virginmedia Tried to ring numerous times now. The first time he was very rude. When I finally got through to someone else yesterday the gentleman told me someone would ring me back and no body has. Now I'm stuck on hold... Again. I think I'll be leaving.
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Gareth Smith
(@Gstraitz) reported
from
Leeds, England
@virginmedia how can I try get a refund for a box office purchase that I can't find and watch it's th aew all out show I've paid for it and spent 1hr trying to find it and cannot watch also one of your customer service team hung up on me trying to resolve this
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Fawcett 🐾 | NOPAT-UK | IAM |
(@UT2K4_DwelleR) reported
@virginmedia I am out of contract and will not be looking for another provider, I am going around in circles on the site. I dont need PAC as I dont require the number and I dont need STAC as I wont be swapping to another provider. Where is the link to just terminate my phone contract @Ofcom
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J.Cristao
(@Corvo_PT) reported
@virginmedia you're a bunch of asshats with terrible service I'll be dead before I decided to use you again. *****.
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Claire Fullick
(@ClaireMF) reported
@virginmedia Funnily enough, after 30 mins on the phone with one of your team and wanting to send an engineer out in 3 days (not good enough) and him saying that there’s no issue, it’s come back on!! 3 hrs off - I make this so far 10 hrs since Christmas Eve so far! I’m getting a sim hub! 😡
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Dan Page
(@DPage1992) reported
@virginmedia Hi, over the last week when ever I send a text message, I occasionally get a blue circle next to messages that are sending and they take a decent while to send, then I may get a resend option. Is there something I can do in my settings or something to fix this?
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🎅 HiccupzGFX 🎄🎁
(@IHaveHiccupz) reported
@DesignedByKara @virginmedia Im on data right now cuz its so bad lmfaoo
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liam ward60
(@liam_ward60) reported
@dubstar1966 @IrishMirror @rteliveline Nothing like it with the terrible virgin media have never switched it on since they took over tv3 goldradiouk most of the time 4 me.plays cracking stuff I remember and grue up on they have lots of people from Ireland tuning in heard requests from Galway to kerry and dublin
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Marty Ward
(@dj_mimo) reported
Shocking service @virginmedia! Sat in waiting for home mover installation due today before 1pm. Called at 2.30 to see where engineer is only to be told the advisor has booked it for 30/12/2022! And now no install until the 6th January even when stated I need it for work. Shambles
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mark russell
(@russellsuk1) reported
@virginmedia An engineer visited us on 14/12 because our TiVo box was not working. He said external cabling work was needed and this was booked for today. He said he would visit today after this work was completed to install new box. I cannot get hold of him .
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mycombs
(@mikeholmes147) reported
@billeighhh @virginmedia Errrm- it’s been going down for over 50 days. And who the **** asked you anyway?
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mark russell
(@russellsuk1) reported
@virginmedia I have a real problem that I need help with. I can get no help online and have spent hours on the phone. This is going to result in a formal complaint and closure of our account. Can you please contact me urgently. I have been without TV for 16 days. Unacceptable!!