Virgin Media Outage Report in Heckmondwike, Kirklees, England
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The latest reports from users having issues in Heckmondwike come from postal codes WF16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heckmondwike, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heckmondwike and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heckmondwike, Kirklees, England
The most recent Virgin Media outage reports came from the following cities: Batley, Barnsley, Leeds, Halifax, Bradford, Normanton, Liversedge, Dewsbury, Huddersfield, Mirfield, Wakefield, Ossett, Cleckheaton, Heckmondwike and Guiseley.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Phone | |
| Barnsley |
Wi-fi | |
| Batley |
TV | |
| Batley |
Internet | |
| Batley |
Internet | |
| Leeds |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Heckmondwike, England
Latest outage, problems and issue reports in Heckmondwike and nearby locations:
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia Intermittent broadband in LS17 7BR over the last 2-3 days, which still isn’t improving, and your website doesn’t provide any way to report loss of service. Please advise.
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Ben Cropper
(@croppersports) reported
from
Leeds, England
Terrible picture quality, having just paid out £25,95 for HD PPV! #JoshuaPulev Picture pixelating several times per round. Is this a known problem @virginmedia?
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia You can see at the top of the screenshot I’m logged in to my account. And yes, I understand the system and infrastructure very well, and have exhausted all trouble-shooting suggestions. There is a wider issue here outside my home which needs attention from your engineers.
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Chunknchops
(@Chunkandchops) reported
from
Greetland, England
@virginmedia hopeless service, internet useless...if someone monitors this site can they please explain how we get an engineer to come and sort the problem out
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia can you send me an email address where I can send a complaint and cancel my services. Getting hold of your #CustomerService is a joke
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andrew david pearson
(@webbo999) reported
from
Dewsbury, England
@virginmedia is there problems with sky box office paid £27 to you for the boxing and picture keeps breaking up #poor
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Andy Pearson
(@Podder51) reported
from
Huddersfield, England
@virginmedia How do I get hold of them your web site makes it very difficult to talk to anyone, just directs you to FAQ, “how did we do did they help “ NO!
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Nick Vidamour
(@nickvidamour) reported
from
Bradford, England
@SarahJChadwick @SophiePorley @virginmedia Even virgin engineers say don’t use their router, it’s awful. Shouldn’t be like that at all..
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia On your website faults/service-status, it states there are No known issues, but no option to report anything. I can even run a test, because we have the Superhub 4!
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Mikey Hall
(@Mikeyhall4) reported
from
Leeds, England
@virginmedia sort out the boxing for **** sake just paid £25 for this. Pixelated shite
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Andy Pearson
(@Podder51) reported
from
Huddersfield, England
@virginmedia well don’t wait for a response, their complaints department is harder to find than a good signal
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James Bushnell Snr
(@jamesb338) reported
from
Huddersfield, England
@virginmedia I've done this and no one can help me I just end up wasting my time it's taken two weeks to get this far
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Andy Pearson
(@Podder51) reported
from
Huddersfield, England
@virginmedia @virginmedia yes we’re still having problems, the hub no longer reaches all rooms, signal strength is lower, when we get a signal. We’re on Fiber at above 100mgbs/Sec be guaranteed. So why did a get a text last month “good news we’ve upgraded you to 100mgb/s.
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Gurpreet
(@nayasaveraCIO) reported
from
Leeds, England
@virginmedia Telephone service suggests the same to do so all the reporting system is hopeless! Getting someone to look at it after 6 days is not good enough, knowing how important it is for people working from home
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The HD9 Photographer
(@HD9photographer) reported
from
Meltham, England
Yet again Broadband is down with @virginmedia how are people suppose to work from home?
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The HD9 Photographer
(@HD9photographer) reported
from
Meltham, England
@virginmedia Still not working
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia Affordable broadband price that doesn’t keep going up and up without any improvement in service.
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You are definitely the worst attacking side on the #CustomerService #customerexperience front
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia I raised my complaint months ago and have been calling constantly since and sent the latest one yesterday
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George Danielczuk
(@gdczuk57) reported
from
Bradford, England
@virginmedia so why have you offered free access to 4K when it’s as jittery as hell? Is there a problem in BD2?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rich 🇬🇧🏴
(@Rich25101980) reported
@virginmedia Done that several times over the last week... they say turn my phone off leave for 10 mins then try again... still not working
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megan
(@megg_paul) reported
@virginmedia No as 15 is pathetic considering how awful people have been trying to sort this out!!!
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Joolz
(@juliamorris007) reported
@virginmedia Hi Virgin, my parents in Salisbury have Virgin phone, internet and TV and it has not been working for hours now. The router lights show no internet. I have got them to unplug, wait and replug it in but nothing. Is this a general issue in the area or just them?
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kyamil yumerov
(@KyamilYumerov) reported
@virginmedia Nobody explain the problem , they talk about hours and days for solving the problem. I am really in a difficult situation.I can’t work , I speny my whole day for calling call center
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A
(@onlya23) reported
@virginmedia This morning and they just repeated that they're saying it was an intermittent loss of service, which is an outright lie. And offered some terrible "goodwill" comp which was less than the Ofcom auto-compensation. It's practically criminal at this point.
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ydnam
(@dizzymabil) reported
from
Sompting, England
@virginmedia It started as the phone ringing, at all hours day & night, but no one on other end. Then people ringing me on my mobile as wasn't answering landline I was home Phone hadn't rung Trying to call out & unable Changed handset Same problem.
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Vicsteroooo
(@vicsteroooo) reported
@virginmedia Thanks! Yes, although wifi is generally awful most of the time. Even with a booster.
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Bob
(@bobcampbell76) reported
@virginmedia Don't bother, an engineer is coming, again, on Saturday. The point of raising it here is to highlight the poor customer service.
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#MdrDthKll Richie
(@RichieTowerton) reported
If you want truly shocking customer service, try using @virginmedia .
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Alex L
(@alexl102) reported
@virginmedia Thanks, it seems to be your whole website that has similar issues. If I dial 789 from a Virgin number will it take me through to your UK-based customer service team? I've spoken to the Filipino call centre a few times and they can't help or give me contradictory information.